Anthony Caragol Gonzalo Escarrá

Size: px
Start display at page:

Download "Anthony Caragol Gonzalo Escarrá"

Transcription

1 Anthony Caragol Gonzalo Escarrá

2 #SWCEvents

3 Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Skype for Business 2015 Demonstration Getting Started

4 About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 35 years, SWC has excelled at providing strategic guidance and delivering best-in-class solutions tailored to fit growing organizations.

5 About SWC Technology Partners Collaboration Business Intelligence CRM Custom Development

6 About SWC Technology Partners Strategy & Analytics Design & Creative & Marketing Automation SEO/SEM Social Media Website Development

7 About SWC Technology Partners Unified Communications IT Architecture & Strategy Information Security System Center Desktop Management, Deployment & Virtualization

8 About SWC Technology Partners Monitor and Manage Service Desk Onsite & Remote Support Enhanced Services Zephyr EDI & Data Exchange Solutions

9 About SWC Technology Partners At SWC we get past the hype and help our clients use the cloud to move their business to new heights. Advisory Software Recovery Network

10 Awards

11 A World of Communication Challenges

12 What is Unified Communications? Applications Used Every Day

13 What is Microsoft Unified Communications?

14 ABILITY TO EXECUTE 2014 Gartner Magic Quadrant CHALLENGERS LEADERS Cisco Microsoft Avaya Huawei ShoreTel NEC Alcatel-Lucent IBM Mitel Unify Interactive Intelligence NICHE PLAYERS VISIONARIES COMPLETENESS OF VISION As of August 2014

15 Skype for Business Across Platforms and Devices

16 Conferencing for Everyone CHOICE DEVICE LOCATION PEOPLE Great collaboration experiences from the desktop, browser, mobile device or conference room!

17 Lync is Now Skype for Business Lync is now Skype for Business In place upgrade with same hardware requirements Phones and existing clients will continue to work Most third party add ins will continue to work

18 What s New Clients New look and feel Call Monitor Server Side Conversation History Upgrade as a patch Skype Directory Integration Emoticons

19 What s New Server Side In-Place Upgrade from Lync 2013 Call via Work Easier patching SQL Server AlwaysOn support Reliability and utilization enhancements Video Interop Server

20 What s New Enterprise Voice Skype Call Quality Dashboard (New Role!) Rate My Call Call via Work SILK Codec Default

21 What s Coming This Year New Features New Mac Client PSTN calling in Office 365 WebRTC for Meetings Hybrid Voice Broadcast Meetings Coming Soon Updated Mobile Clients

22 Enterprise Voice-PBX Deployment & Interop Scenarios REPLACE Replace PBX with a Complete UC Solution Meets Enterprise Telephony Requirements Connect to the PSTN via a SIP Trunk or Gateway During Transition ENHANCE Enhance PBX with Full UC PBX Phone Left in Place For Transition with Simultaneous Ringing Click-to-Call Option for Some Users ADD Add Conferencing, Presence and IM to PBX Audio, Video, and Web Conferencing Using Skype or Existing PBX Easily Enable Voice, but Not Full UC Capabilities (Mobile)

23 Skype for Business Devices Portfolio

24 Call Center Solutions Enterprise-Ready Best-of-Breed Call Center Solutions Over 20 Vendors Applications Available

25 Enhance Voice Mail Voic Preview Rule Based Greetings Works With Almost Any PBX Audio Playback Text Preview of Voice Mail Contextual Contact Actions

26 Microsoft UC Demo Demonstration: Skype for Business Client Skype for Business IM, AV & Web Conferencing Exchange 2013 OWA Exchange 2013 UM

27 Three Phases to Deploying UC

28 Specialized Services Specialized Monitoring Mail Flow and Delivery Troubleshooting Client Connectivity Performance Troubleshooting Configuration Troubleshooting Standardize Exchange Policy for Mailbox and Attachment Sizes Conduct Performance Management and Application Tuning Manage Recipient Policies Escalations and User Support Specialized Server Monitoring: Front-End SQL Edge Back-end Monitoring Mediation Gateway Appliances Load Balancers Network Connectivity / Performance QoE Monitoring Service Escalations and User Support Specialized Website Monitoring (and Underlying Services) Configuration Support / Troubleshooting / Issue Resolution Administration / Permissions Management Site Provisioning Create Lists, Libraries Create Page Layouts Create Site Templates Create Content Types Workflow Configuration Escalations and User Support

29 Key Takeaways 1. GAME CHANGER IN HOW WE COMMUNICATE 2. ROI AND LEVERAGE MICROSOFT INVESTMENT 3. A PROVEN VOIP PLATFORM

30 Microsoft Assessments Get Started with Microsoft-Sponsored Assessments Focused on Cloud Solutions (Azure, Dynamics CRM, Skype for Business, O365, Power BI, SharePoint & System Center) Thinking About Moving to the Cloud? Let Microsoft Help You Pay for It!

31 Thank You For Attending

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead Anthony Caragol Lync MVP Gonzalo Escarrá Lync Technical Lead Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Lync 2013 Demonstration Skype for Business Getting Started

More information

ACS Express for Office365

ACS Express for Office365 ACS Express for Office365 The Office 365 Gateway Active Communications Europe Over 20 years of experience Unified Messaging and Communication Experts Microsoft ISV Partner Unified Communications Offices

More information

Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer

Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer Agenda SWC Overview Introduction to System Center 2012 R2 Key Components of System Center 2012 R2 Demonstration Questions #SWCEvents About

More information

Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer

Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer Agenda SWC Overview Introduction to System Center 2012 R2 Key Components of System Center 2012 R2 Demonstration Questions #SWCEvents About

More information

Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer

Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer Agenda SWC Overview Introduction to System Center 2012 R2 Key Integrations with EMS, Azure & OMS Demonstration Questions #SWCEvents About SWC

More information

Fabrizio Volpe. MVP Directory Services MCITP Lync 2010. @Fabriziovlp. Fabrizio.volpe@gmx.com. http://www.linkedin.com/in/fabriziov

Fabrizio Volpe. MVP Directory Services MCITP Lync 2010. @Fabriziovlp. Fabrizio.volpe@gmx.com. http://www.linkedin.com/in/fabriziov Fabrizio Volpe MVP Directory Services MCITP Lync 2010 @Fabriziovlp Fabrizio.volpe@gmx.com http://www.linkedin.com/in/fabriziov Agenda Intro to Lync Server Lync Features : Presence Integration with Sharepoint,

More information

MICROSOFT DYNAMICS CRM 2015

MICROSOFT DYNAMICS CRM 2015 MICROSOFT DYNAMICS CRM 2015 LUNCHEON Will Robinson Wally Seliga Agenda SWC Overview Demonstration Questions & Next Steps About SWC Technology Partners SWC is a leading provider of innovative IT solutions

More information

Software-Powered VoIP

Software-Powered VoIP Software-Powered VoIP Ali Rohani Anthony Murphy Scott Stubberfield Unified Communications Architecture Core Scenarios UC endpoints QOE Monitoring Archiving CDR AOL Public IM Clouds Yahoo Remote Users MSN

More information

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved.

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved. Cisco / Microsoft Unified Communications Integration Overview 2010 Cisco and/or its affiliates. All rights reserved. 1 2010 Cisco and/or its affiliates. All rights reserved. 2 3.6 8 million 600k 300k Billion

More information

Benefits of Using Microsoft UC Solutions for Education

Benefits of Using Microsoft UC Solutions for Education Microsoft s UC Solution for Edu Carl Kishel Technology Strategist Microsoft Education What is Microsoft UC? Email and Calendar Integrated Voicemail (Unified Messaging) Enterprise Voice/Telephony, IM, Presence,

More information

THE POWER OF THE CLOUD IS CLOSER THAN YOU THINK. Michael Lee Aaron Saposnik SWC Technology Partners

THE POWER OF THE CLOUD IS CLOSER THAN YOU THINK. Michael Lee Aaron Saposnik SWC Technology Partners THE POWER OF THE CLOUD IS CLOSER THAN YOU THINK Michael Lee Aaron Saposnik SWC Technology Partners #SWCEvents Agenda SWC Introduction Cloud Definition & Market Overview Our Approach to the Cloud Cloud

More information

MICROSOFT DYNAMICS CRM 2015

MICROSOFT DYNAMICS CRM 2015 MICROSOFT DYNAMICS CRM 2015 LUNCHEON Will Robinson Wally Seliga Agenda SWC Overview Demonstration Questions & Next Steps About SWC Technology Partners SWC is a leading provider of innovative IT solutions

More information

Sam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860

Sam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Sam Cavaliere Unified Communications Solutions Sales Professional Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Agenda Define UC Foundation for Communications Demo Wrap up Q&A Confusing,

More information

The Wise Group and Microsoft Office 365 Customer Solutions

The Wise Group and Microsoft Office 365 Customer Solutions Microsoft Office 365 Customer Solution Case Study Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution Overview Country or Region: United Kingdom Industry: Nonprofit

More information

Unified Communications. Comprehensive upgrade to the voice services for PBC

Unified Communications. Comprehensive upgrade to the voice services for PBC Unified Communications Comprehensive upgrade to the voice services for PBC 1 Project Initiation Request for funding/bcc approval 1 Evaluation Methodology ISS developed lab criteria and testing methodology

More information

Event Services Company Stays Connected with Unified Communications Solution

Event Services Company Stays Connected with Unified Communications Solution Microsoft Office System Customer Solution Case Study Event Services Company Stays Connected with Unified Communications Solution Overview Country or Region: United States Industry: Professional services

More information

Course Syllabus. About the course. Audience. At Course Completion. Microsoft Lync 2013 Depth Support Engineer. Certification Exams: 74-338

Course Syllabus. About the course. Audience. At Course Completion. Microsoft Lync 2013 Depth Support Engineer. Certification Exams: 74-338 Course Syllabus Course Title: Microsoft Lync 2013 Depth Support Engineer Format: Instructor-Led Certification Exams: 74-338 This course syllabus should be used to determine whether the course is appropriate

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

How to Determine TCO for IP Telephone Systems

How to Determine TCO for IP Telephone Systems How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the

More information

Deploying, Configuring, and Administering Microsoft Lync Server 2010

Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Page 1 of 9 Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: 4 days; Instructor-Led

More information

How To Use Microsoft Lync For Business

How To Use Microsoft Lync For Business Managed Private Cloud for Microsoft Lync www.connectsolutions.com sales@connectsolutions.com (510) 350-3500 You already know how Microsoft Lync can increase employee productivity and lower communication

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 About this Course Core Solutions of Microsoft Lync This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer a Microsoft Lync solution. The course emphasizes

More information

Rachael Narel Engagement Manager Chad Dotzenrod BI Practice Lead SWC Technology Partners

Rachael Narel Engagement Manager Chad Dotzenrod BI Practice Lead SWC Technology Partners Rachael Narel Engagement Manager Chad Dotzenrod BI Practice Lead SWC Technology Partners #SWCEvents Agenda SWC Introduction Importance of Business Intelligence BI Sicknesses Causes & Symptoms Remedies

More information

MOC 20342B: Advanced Solutions of Microsoft Exchange Server 2013

MOC 20342B: Advanced Solutions of Microsoft Exchange Server 2013 MOC 20342B: Advanced Solutions of Microsoft Exchange Server 2013 Course Overview This course provides students with the knowledge and skills to utilize advanced solutions in Microsoft Exchange Server 2013.

More information

Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled

Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled White Paper Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled Abstract This white paper describes the procedure to enable Microsoft peer to peer calling

More information

Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013

Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Live from WPC 2013! 2 Inside this Deck Unified Communications Defined Lync 2013 Demystified Lync Express

More information

Susie Cummings Vice President John Kuchta Senior Consultant

Susie Cummings Vice President John Kuchta Senior Consultant Susie Cummings Vice President John Kuchta Senior Consultant About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 35 years, SWC has excelled

More information

MICROSOFT DYNAMICS CRM 2015

MICROSOFT DYNAMICS CRM 2015 MICROSOFT DYNAMICS CRM 2015 LUNCHEON Jeff Hoffmann Wally Seliga Agenda SWC Overview Demonstration Questions & Next Steps About SWC Technology Partners SWC is a leading provider of innovative IT solutions

More information

Course 10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010

Course 10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Sales 406/256-5700 Support 406/252-4959 Fax 406/256-0201 Evergreen Center North 1501 14 th St West, Suite 201 Billings, MT 59102 Course 10533A: Deploying, Configuring, and Administering Microsoft Lync

More information

Course Outline. Course 20336B: Core Solutions of Microsoft Lync Server 2013. Duration: 5 Days

Course Outline. Course 20336B: Core Solutions of Microsoft Lync Server 2013. Duration: 5 Days Course 20336B: Core Solutions of Microsoft Lync Server 2013 Duration: 5 Days What you will learn This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer

More information

Course Outline. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led. About this Course.

Course Outline. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led. About this Course. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led About this Course This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer

More information

Susie Cummings Vice President

Susie Cummings Vice President Susie Cummings Vice President About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 35 years, SWC has excelled at providing strategic guidance

More information

Top New Features in Microsoft Lync

Top New Features in Microsoft Lync Top New Features in Microsoft Lync Microsoft Lync Connecting people in new ways, anytime, anywhere Quick adoption through Ease of use and Microsoft Office Reduces cost through converged communications

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 Course 20336B: Core Solutions of Microsoft Lync Server 2013 Course Details Course Outline Module 1: Architecture and Design Approach for Microsoft Lync Server 2013 This module will help you to plan and

More information

StartReady Basic Appliance for Microsoft Lync. Detailed Technical Overview

StartReady Basic Appliance for Microsoft Lync. Detailed Technical Overview StartReady Basic Appliance for Microsoft Lync Detailed Technical Overview Agenda StartReady Portfolio & Basic Appliance for Microsoft Lync StartReady Basic Appliance in details Building Block Overview

More information

Untangle communication complexity with ShoreTel s brilliantly simple solution

Untangle communication complexity with ShoreTel s brilliantly simple solution Untangle communication complexity with s brilliantly simple solution 2 UNTANGLING COMPLEXITY Untangle complexity Change is a constant today. The Internet has transformed business into an always-on world

More information

Adding Telephony to Microsoft Lync with Office 365 & Other Use Cases June 11, 2013

Adding Telephony to Microsoft Lync with Office 365 & Other Use Cases June 11, 2013 Adding Telephony to Microsoft Lync with Office 365 & Other Use Cases June 11, 2013 Attendee Dashboard Control Panel Click plus [+] icon to expand menus Click minus [-] icon to collapse menus Questions

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 Course 20336A: Core Solutions of Microsoft Lync Server 2013 Length: Audience(s): 5 Days Level: 300 IT Professionals Technology: Microsoft Lync Server 2013 Type: Delivery Method: Course Instructor-led (classroom)

More information

Enterprise Voice and Online Services with Microsoft Lync Server 2013

Enterprise Voice and Online Services with Microsoft Lync Server 2013 CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Enterprise Voice and Online Services with Microsoft Lync Server 2013 Course 20337B: Five days; Instructor-Led

More information

Building the Lync Security Eco System in the Cloud Fact Sheet.

Building the Lync Security Eco System in the Cloud Fact Sheet. Building the Lync Security Eco System in the Cloud Fact Sheet. [Type text] The need to secure all entries to the fastest growing Unified Communication application (UC) and allow for complete inter-operability

More information

Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH

Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH The UC&C Journey PBX s IP telephony and VOIP trunking Business productivity

More information

Course 20336: Core Solutions of Microsoft Lync Server 2013

Course 20336: Core Solutions of Microsoft Lync Server 2013 Course 20336: Core Solutions of Microsoft Lync Server 2013 Type:Course Audience(s):IT Professionals Technology:Microsoft Lync Server Level:300 This Revision:B Delivery method: Instructor-led (classroom)

More information

How To Deploy Cisco Jabber For Windows 2.5.1 On A Server Or A Network (For A Non-Profit) For A Corporate Network (A.Net) For Free (For Non Profit) For An Enterprise) Or

How To Deploy Cisco Jabber For Windows 2.5.1 On A Server Or A Network (For A Non-Profit) For A Corporate Network (A.Net) For Free (For Non Profit) For An Enterprise) Or Deployment Models Cisco Jabber for Windows provides two deployment models, on-premises or cloud-based. Learn about each deployment model and review the available options for on-premises and cloud-based

More information

Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com

Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com Agenda What is Lync & Why is it Important to You Lync in the Enterprise Customer Momentum Lync + Skype Partnering

More information

20336B: Core Solutions of Microsoft Lync Server 2013

20336B: Core Solutions of Microsoft Lync Server 2013 20336B: Core Solutions of Microsoft Lync Server Course Details Course Code: Duration: Notes: 20336B 5 days This course syllabus should be used to determine whether the course is appropriate for the students,

More information

Arkadin helps you achieve more at work: The Microsoft Office 365 voice experts

Arkadin helps you achieve more at work: The Microsoft Office 365 voice experts Arkadin helps you achieve more at work: The Microsoft Office 365 voice experts Arkadin is the world s expert at bringing voice to Office 365. We understand the complexity of voice deployments and have

More information

Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013

Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013 1800 ULEARN (853 276) www.ddls.com.au Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013 Length 5 days Price $4070.00 (inc GST) Version B Overview This instructor-led course teaches IT professionals

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

MS Skype for Business. Steve Edmonds Avaya

MS Skype for Business. Steve Edmonds Avaya MS Skype for Business Steve Edmonds Avaya Avaya Communicator for Microsoft Lync Release 6.4 Avaya Communicator for Microsoft Lync 2010/13! Preserves user experience Click-to-call, telephony/video presence,

More information

Minimizing Costs, Maximizing Value of IP Telephony

Minimizing Costs, Maximizing Value of IP Telephony Minimizing Costs, Maximizing Value of IP Telephony By Irwin Lazar VP and Service Director, Nemertes Research Executive Summary IT leaders face the challenge of delivering improved collaboration capabilities

More information

ACANO SOLUTION MICROSOFT LYNC INTEGRATION ARCHITECTURE. A White Paper by Mark Blake, Acano CTO

ACANO SOLUTION MICROSOFT LYNC INTEGRATION ARCHITECTURE. A White Paper by Mark Blake, Acano CTO ACANO SOLUTION MICROSOFT LYNC INTEGRATION ARCHITECTURE A White Paper by Mark Blake, Acano CTO June 2014 Contents CONTENTS Introduction... 3 Key Features of the Acano Lync Integration... 3 How It Works...

More information

Cisco Business Edition 3000

Cisco Business Edition 3000 Solution Overview Cisco Business Edition 3000 Value, Simplicity, and Essential Features for Small and Medium-Sized Businesses Cisco Business Edition 3000 provides you essential collaboration capabilities

More information

MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013

MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013 MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013 Description: This five-day instructor-led course teaches how to design and configure Enterprise Voice and Online Services in Microsoft

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 MS20336 Längd: 5 dagar Core Solutions of Microsoft Lync Server 2013 This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer a Microsoft Lync Server 2013

More information

City of Pittsburgh SaaS Email and Data File Collaboration System Vendor Questions and Answers 3/10/2015

City of Pittsburgh SaaS Email and Data File Collaboration System Vendor Questions and Answers 3/10/2015 1. Is Vendor the allowed to take exceptions to terms and conditions in the RFP? If yes, would you like to see alternate positions? a. Answer: The City would like to see all options that meet the City s

More information

By 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability).

By 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability). Page 1 of 5 Magic Quadrant for Unified Communications, 2005 14 February 2005 Bern Elliot Steve Blood Drew Kraus Source: Gartner Note Number: G00125707 Unified communications technology and applications

More information

Delivering UC Solutions UC Summit

Delivering UC Solutions UC Summit Siemens Enterprise Communications Delivering UC Solutions UC Summit David Leach Unified Communications Consultant Siemens Enterprise Communications 1 2012 Siemens Enterprise Communications, Inc. Business

More information

Introduction: Unified Communications Changes

Introduction: Unified Communications Changes Transformation of Enterprise Communications Network Topologies Driven by Unified Communications Adoption Including Collaboration and Social Networking Introduction: Unified Communications Changes Innovative

More information

Kyle Holmgren. Channel Account Manager IA,NE,SD,MN

Kyle Holmgren. Channel Account Manager IA,NE,SD,MN Kyle Holmgren Channel Account Manager IA,NE,SD,MN Mitel Today Mitel Today 2014 Mitel. Proprietary Mitel s Transformation 2014 Mitel. Proprietary Mitel a history of M&A 05 Aastra acquired EADS France Sep

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

HP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking

HP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking HP Microsoft Unified Communications & Collaborations Francisco Martinez UC Architect Microsoft Alfredo Alvarez Solutions Architect HP Networking 2011Hewlett-Packard Development Company, L.P. The information

More information

DEMYSTIFYING THE CLOUD

DEMYSTIFYING THE CLOUD DEMYSTIFYING THE CLOUD GETTING THE MOST OUT OF OFFICE 365 & WINDOWS AZURE Pete Lee Michael Lee Aaron Saposnik Rachael Narel Agenda SWC Introduction Cloud Definition & Market Overview Solutions and Demos

More information

Please contact Cyber and Technology Training at (410)777-1333/technologytraining@aacc.edu for registration and pricing information.

Please contact Cyber and Technology Training at (410)777-1333/technologytraining@aacc.edu for registration and pricing information. Course Name Start Date End Date Start Time End Time Active Directory Services with Windows Server 8/31/2015 9/4/2015 9:00 AM 5:00 PM Active Directory Services with Windows Server 9/28/2015 10/2/2015 9:00

More information

UNIFIED COMMUNICATION COMPARISON GUIDE. Unified Messaging, Mobile Integration & Unified User Interface

UNIFIED COMMUNICATION COMPARISON GUIDE. Unified Messaging, Mobile Integration & Unified User Interface UNIFIED COMMUNICATION COMPARISON GUIDE Unified Messaging, Mobile Integration & Unified User Interface Introduction Unified communications is one of the most promising and powerful business technologies

More information

THE POWER OF THE CLOUD IS CLOSER THAN YOU THINK. Jeff Hoffmann Robert Peterson

THE POWER OF THE CLOUD IS CLOSER THAN YOU THINK. Jeff Hoffmann Robert Peterson THE POWER OF THE CLOUD IS CLOSER THAN YOU THINK Jeff Hoffmann Robert Peterson Agenda SWC Introduction What is the Cloud? What is Azure? Why Build Applications for Azure? Case Studies Converting an Application

More information

New aspects of Cisco UC Interoperability. #CiscoPlus

New aspects of Cisco UC Interoperability. #CiscoPlus New aspects of Cisco UC Interoperability #CiscoPlus What is integration? Is my home phone integrated with your home phone? Is my corporate email system federated with yours? Does integration imply connecting

More information

A Business Case for Lync 2010 Unified Communications. Marcus Bluestein Chief Technology Officer Kraft & Kennedy

A Business Case for Lync 2010 Unified Communications. Marcus Bluestein Chief Technology Officer Kraft & Kennedy A Business Case for Lync 2010 Unified Communications Marcus Bluestein Chief Technology Officer Kraft & Kennedy Session Description Lync is certainly cool, but what can it do for a lawyer? Learn how Lync

More information

Building the Lync Security Eco System in the Cloud Fact Sheet.

Building the Lync Security Eco System in the Cloud Fact Sheet. Building the Lync Security Eco System in the Cloud Fact Sheet. [Type text] The need to secure and deliver a compliant cloud solution to all transactions in and out of the fastest growing Universal Communication

More information

Lync The Elephant in The Room

Lync The Elephant in The Room Lync The Elephant in The Room How to Win advocating For, Against or With Lync Kevin Kieller Partner, EnableUC kkieller@enableuc.com @kkieller What do you want to do? Do you sell or install Lync voice and

More information

10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010

10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010 10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course Overview This instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync

More information

Guiding Global Broadcasting Company from Disparate Legacy Systems to Next-Gen Video Infrastructure

Guiding Global Broadcasting Company from Disparate Legacy Systems to Next-Gen Video Infrastructure YORKTEL CASE STUDY ENTERTAINMENT Professional Services Guiding Global Broadcasting Company from Disparate Legacy Systems to Next-Gen Video Infrastructure Despite an extensive investment in video communications

More information

Wiley Publishing, Inc.

Wiley Publishing, Inc. by Tony Bradle Foreword by Eric Swift General Manager, Unified Communications, Microsoft Corporation WILEY Wiley Publishing, Inc. Table of Contents O O O O O» @ O O O «O #» O O * O O O O O O O O O 0 O»

More information

End-to-End Infrastructure Solutions

End-to-End Infrastructure Solutions End-to-End Infrastructure Solutions Thakral One www.thakralone.com www.thakralone.com 1 Agenda 1 2 3 Maximizing Infrastructure Investments End-to-End Infrastructure Solutions Thakral One and Our Value

More information

Dejan Foro dejan.foro@exchangemaster.net

Dejan Foro dejan.foro@exchangemaster.net Dejan Foro dejan.foro@exchangemaster.net Speaker 14 years of years of experience with MS technologies MCP, MCP+I, MCSE NT40, MCSE+I, MCSE 2000, MCSE 2000:Messaging, MCSA 2003, MCSA 2003:Messaging, MCSE

More information

Unified Communications as a service : Tata Communications with Skype for Business

Unified Communications as a service : Tata Communications with Skype for Business Unified Communications as a service : END-TO-END SKYPE FOR BUSINESS UNIFIED COMMUNICATIONS SOLUTION FOR GLOBAL ENTERPRISES SEAMLESS, CONSISTENT QoS GLOBALLY TABLE OF CONTENTS Executive summary 3 Getting

More information

Do better work together

Do better work together Do better work together Collaborate and communicate beyond the boundaries Our Hosted Lync unified communications (UC) solution pairs Microsoft s marketleading UC technology with O 2 s awardwinning network.

More information

Chapter 6: Send and Receive Instant Messages

Chapter 6: Send and Receive Instant Messages Microsoft Office Communicator 2007 Getting Started Guide 33 Chapter 6: Send and Receive Instant Messages With Communicator, you can start an instant messaging session with a single contact or multiple

More information

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM CONTENTS THE STATE OF THE INDUSTRY This guide outlines

More information

Avaya plus Skype for Business: The Best of Both Worlds

Avaya plus Skype for Business: The Best of Both Worlds Avaya plus Skype for Business: The Best of Both Worlds Table of Contents Begin with the Avaya Advantage... 1 Three Ways to Incorporate Avaya with Skype for Business... 2 Why Avaya is the Top Choice for

More information

TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS

TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS brought to you by ISSUE PAPER TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS How Vendor Selection Impacts ROI By Robin Gareiss President, Nemertes Research Q2 15 True Cost of Ownership for Unified Communication

More information

Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market

Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market Disruptive Integrated Applications and New Partnerships Drive Growth 9847-64 January 2014 Contents Section Slide Numbers Executive

More information

Return On Investment

Return On Investment Return On Investment 01 Problem Statement 07 Office Professional Plus 02 Business Challenges 08 Benefits Table of Contents 03 Solution 09 04 Exchange Online 10 Call to Action About Geocent 05 Lync Online

More information

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM This guide outlines a framework to address the

More information

Enterprise Voice and Online Services with Microsoft Lync Server 2013

Enterprise Voice and Online Services with Microsoft Lync Server 2013 Course 20337B: Enterprise Voice and Online Services with Microsoft Lync Server 2013 Course Details Course Outline Module 1: Voice Architecture This module introduce Enterprise Voice features of Lync Server

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Core Solutions of Microsoft Lync Server 2013 Course 20336A: Five days; Instructor-Led About this Course

More information

HP Unified Communications Solutions

HP Unified Communications Solutions HP Unified Communications Solutions Amos Ferrari WW Messaging & Unified Communications Program Manager 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change

More information

Cisco Customer Intelligence and Contact Center Solutions Overview

Cisco Customer Intelligence and Contact Center Solutions Overview Cisco Customer Intelligence and Contact Center Solutions Overview How to Better Manage Your Customer Service and Communications with Cisco Watch the WebEx recording of this session by clicking this link

More information

Date: May 1, 2009. Unified Communications Strategic Planning

Date: May 1, 2009. Unified Communications Strategic Planning Date: May 1, 2009 Unified Communications Strategic Planning Date: January, 2012 Table Of Contents 1. Executive Overview... 2 2. Strategic Planning Tool... 3 3. Identify Communication Requirements... 4

More information

Unified Communications & Collaboration Market 2011-2016

Unified Communications & Collaboration Market 2011-2016 Unified Communications & Collaboration Market 2011-2016 Executive Summary Unified Communications (UC) has come of age. People are no longer asking, What is UC?, but rather, How should we develop our UC

More information

EXCHANGE SERVER 2013 MESSAGING

EXCHANGE SERVER 2013 MESSAGING EXCHANGE SERVER 2013 MESSAGING WINDOWS SERVER 2012, 70-341, 70-342 Module-1: Introduction to Windows Server 2012 Overview of Windows Sever 2012 Installing Windows Server 2012 Configuring Windows Server

More information

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Whitepaper Best of Both Worlds Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Table of Contents Getting the most out of your Office 365 Deployment...3

More information

An EMC view into a comprehensive Microsoft-based Unified Communications solution

An EMC view into a comprehensive Microsoft-based Unified Communications solution Enterprise Unified Communications Deployment: An EMC view into a comprehensive Microsoft-based Unified Communications solution Dustin Smith, EMC Global Services Copyright 2008 EMC Corporation. All rights

More information

UC and SIP Trunking Luncheon. Sponsored by:

UC and SIP Trunking Luncheon. Sponsored by: UC and SIP Trunking Luncheon Sponsored by: Speakers and Agenda Topic Presenter Opening comments, introductions and Jeff Neikirk (Verizon) market updates Verizon Managed Services for Enterprise Brent Carter

More information

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS DISCOVER UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS Collaborate. Communicate. Unify. It s no secret. The smartest companies have discovered a way to converge the resources of their business applications

More information

Implementing Live Meeting with Microsoft Office Communications Server 2007

Implementing Live Meeting with Microsoft Office Communications Server 2007 Implementing Live Meeting with Microsoft Office Communications Server 2007 Product Group - Enterprise Dell White Paper By Ananda Sankaran Farrukh Noman April 2008 Contents Introduction... 3 Microsoft Office

More information

Live Communications Server 2005 SP1 Office Communications Server 2007. Matt Newton Network Engineer MicroMenders, Inc

Live Communications Server 2005 SP1 Office Communications Server 2007. Matt Newton Network Engineer MicroMenders, Inc Live Communications Server 2005 SP1 Office Communications Server 2007 Matt Newton Network Engineer MicroMenders, Inc Focus of this Presentation Of the Unified Communications and Collaboration capabilities,

More information

MS 20342B: Advanced Solutions of Microsoft Exchange Server 2013

MS 20342B: Advanced Solutions of Microsoft Exchange Server 2013 MS 20342B: Advanced Solutions of Microsoft Exchange Server 2013 Description: Days: 5 Prerequisites: In this course, students will learn to to configure and manage a Microsoft Exchange Server 2013 messaging

More information

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:

More information