Reference Guide. Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products. MITEL SIP CoE

Transcription

1 MITEL SIP CoE Technical Reference Guide Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products DECEMBER 2015 SIP COE [MSA PUBLIC VERSION]

2 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. TRADEMARKS Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Mitel Compatibility/ Certification Reference Document December 14, Trademark of Mitel Networks Corporation Copyright 2015, Mitel Networks Corporation All rights reserved ii

3 OVERVIEW... 1 INTEROP CERTIFICATION VERSION CONSIDERATIONS... 2 DOCUMENT LEGEND... 2 MIVOICE BUSINESS CERTIFICATIONS... 3 MIVOICE BUSINESS SIP COMPATIBILITY... 3 SIP Trunking Service Providers... 3 MiVoice Business SIP Devices SIP Gateways SIP Firewall / Enterprise Session Border Controller SIP Applications and Servers Enterprise SIP Servers for MiVoice Business MIVOICE BUSINESS API COMPATIBILITY MIVOICE OFFICE 250 CERTIFICATIONS MIVOICE OFFICE SIP COMPATIBILITY SIP Trunking Service Providers SIP Devices SIP Gateways SIP Firewall / Enterprise Session Border Controller SIP Applications and Servers Enterprise SIP Servers MIVOICE OFFICE OAI COMPATIBILITY MIVOICE OFFICE 400 CERTIFICATIONS CERTIFIED APPLICATIONS Alarm Server Auto Attendant and IVR Automated Call Distribution Call Data Accounting Contact Center CTI and Dialer Recording Solutions UC and UCC Unified Messaging Systems (UMS) CERTIFIED DEVICES Door interfaces Headsets CERTIFIED VERTICALS Healthcare PMS, Hospitality MIVOICE MX ONE CERTIFICATIONS CERTIFIED APPLICATIONS Alarm Server Auto Attendant and IVR Automated Call Distribution Call Data Accounting Contact Center CTI and Dialer Mobility and Fixed Mobile Convergence Recording Solutions... 77

4 Mitel Compatibility and Certification Reference Guide UC and UCC Unified Messaging Systems (UMS) CERTIFIED DEVICES Door interfaces Headsets Operator Consoles SIP Phones CERTIFIED IT COMPONENTS Gateways Network Equipment CERTIFIED VERTICALS Banking, Trading PMS, Hospitality Visually Impaired MIVOICE 5000 CERTIFICATIONS CERTIFIED APPLICATIONS Automated Speech recognition Call Data Accounting CTI and Dialer Mobility and Fixed Mobile Convergence UC and UCC Unified Messaging Systems (UMS) CERTIFIED DEVICES Door interfaces Headsets SIP Phones CERTIFIED IT COMPONENTS Network Equipment CERTIFIED VERTICALS Healthcare PMS, Hospitality Visually Impaired OPENCOM 100 / OPENCOM 1000 CERTIFICATIONS CERTIFIED APPLICATIONS Alarm Server Call Data Accounting CTI and Dialer UC and UCC CERTIFIED DEVICES Headsets CERTIFIED VERTICALS Healthcare SIP DECT CERTIFICATIONS CERTIFIED APPLICATIONS Alarm Server Auto Attendant and IVR CERTIFIED IT COMPONENTS Gateways MITEL ALARM SERVER CERTIFICATIONS

5 Mitel Compatibility and Certification Reference Guide VERTICAL APPLICATIONS Healthcare CERTIFICATIONS SIP COMPATIBILITY SIP Trunking Service Providers VIDEO CERTIFICATIONS MITEL SETS 3RD PARTY SIP CERTIFICATIONS APPENDIX A MITEL INTEROP CERTIFICATION LEVELS MITEL SOLUTIONS ALLIANCE MEMBERSHIP (MSA) LEVELS

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7 Overview Technical Reference Guide The purpose of this document is to provide the All Purpose View of Mitel Integration/Interoperability Certifications for third-party partner products, services and solutions. This includes summary certification information for: Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and application servers. 3PP solutions that use proprietary Mitel API s and protocols (e.g., MiTAI, OAI, SRC) Other Mitel-integrated or interoperable solutions. Video device integration solutions If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact your Mitel Account Executive for information regarding the Mitel process for requesting that a new interop activity be initiated. This is a summary document, intended to help Mitel resellers and customers quickly determine whether a current Mitel certification exists for a given third-party partner (3PP) product or solution. However, the information in this document SHOULD NOT be used as the basis for proceeding with deployment of a given 3PP solution it is essential to first consult the relevant Mitel Configuration Guide for a complete view into the scope of the Mitel certification testing, including documented Known Issues and technical concerns. Configuration Guides and an expanded version of this document (KB# ) are available to Mitel staff and resellers on the Mitel partner portals (InfoChannel MSA and the Mitel Knowledgebase). Disclaimer: Although Mitel has attempted to configure interop testing and certification activities as closely as possible to a customer premise environment, implementation details onsite may still differ from tested/certified configurations. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and testing a customer configuration, including assessing the implications of any differences between the customer configuration and those certified by Mitel. 1

8 Interop Certification Version Considerations Any assertion of compatibility regardless of the type, applies only to the specific product/service versions actually tested. There is no implied future or backward compatibility associated with the Interop. This means that as versions of software and firmware from either party change and differs from those tested, there is an ever-increasing risk that the Interop will fail to remain successful. Document Legend The following shows the different icons used to help summarize an Interop MAT: Mitel Approved Test certification. See definition in Appendix A MQT: Mitel Qualified Test certification. See definition in Appendix A MCT: Mitel Compatible Test certification. See definition in Appendix A SAT: Self-Assessment Tested. See definition in Appendix A Field Assessed. See definition in Appendix A Mitel Solutions Alliance (MSA) Premier Partner (MPP). See definition in Appendix A Mitel Solutions Alliance (MSA) Solution Partner (MSP). See definition in Appendix A Mitel Solutions Alliance (MSA) Developer Member (MDP). See definition in Appendix A Interop is classified as current and update to date. Interop is classified as stale as it s been more than 18 months since last MCT/MAT certification, more than 12 months since last evidence of SAT update, or more than N-1 releases since last evidence of SAT update. Interop is classified as obsolete as it s been more than 36 months since last MCT/MAT certification, more than 24 months since last evidence of SAT update, more than N-1 releases since last MCT/MAT certification, or evidence of interop-related field support issues. 2

9 MiVoice Business Certifications These sections list all the Interops that have been done on MiVoice Business. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. MiVoice Business SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Business. SIP Trunking Service Providers Following is a list of SIP Trunking Service Providers in Alphabetical order. Provider Status MSA Member Level MiVB Rel Config Guide 360 Networks PRE X Accessline _5 Acropolis ACS Allstream w/ MBG _14 3

10 Provider Status MSA Member Level MiVB Rel Config Guide Allstream w/ MBG via MPLS Allstream wo/ MBG _2 Allstream wo/ MBG via MPLS Altitude/ Completel _3 Altitude / Completel vmcd AAPT AT&T Flexreach AT&T Flexreach (MBG) _ _2 AT&T IP Toll Free 6.0 SP _2 Atos Worldline babytel 6.0 SP _3 4

11 Provider Status MSA Member Level MiVB Rel Config Guide BandTel Bandwidth.com 4.2 sp _4 Belgacom 5.0 PR Bell Canada _7 Bistech BrightStar MDP 7.1 PR Britannic Tech MDP 4.1 UR Broadband Dynamics 6.0 SP _3 Broadview MSP PRE Broadvox Brokerteam (Netherlands) 7.0 SP

12 Provider Status MSA Member Level MiVB Rel Config Guide BT UR BT GS 6.0 SP _2 BT Italia Pre Cable Bahamas 7.0 SP Cable & Wireless Cbeyond Century Link _3 CCI Network Cincinnati Bell MDP 7.0 SP COLT _2 COLT (Germany) 6.0 SP _2 6

13 Provider Status MSA Member Level MiVB Rel Config Guide Comwave 6.0 SP Cox 7.0 SP Daisy Communications MDP 6.0 SP Destiny Earthlink _2 Edge Telecom PRE Engin Esprit Telecom PRE Etisalat Eutelia Exponential-E PRE 7.0 SP

14 Provider Status MSA Member Level MiVB Rel Config Guide Frontier _2 Fuse Gamma IP Auth Gamma Acct Auth Global Crossing GHV Gotanet Harris Cap Rock HIP 6.0 SP2 PRE UR2 6.0 SP1 6.0 SP2 6.0 SP1 4.2 UR _ _ _3 HIPCOM MDP _3 Hub Telecom

15 Provider Status MSA Member Level MiVB Rel Config Guide icore II-NET Australia PRE Infopact 6.0 SP Ironton Global MDP 7.0 SP Integra 4.1 UR IntelePeer 6.0 SP Internode 4.1 UR Iristel PRE Jaguar KCOM MDP 7.1 PR KPN 6.0 SP

16 Provider Status MSA Member Level MiVB Rel Config Guide Level Lightpath Lumison MetTel 5.0 SP1 4.1 UR1 7.0 PR Midcontinent Mitel NetSolutions MTN Satelite Communications MDP Nations Broadband 6.0 SP3 PRE _ nexvortex MDP 7.0 SP _2 NGT 4.2 UR Nuvox

17 Provider Status MSA Member Level MiVB Rel Config Guide OMNI Access OneXS OneConnect Globalive OpenIP Orange 5.0 Paetec - Genband PRE Paetec - Broadsoft Paetec - Lucent PRE Parlance MDP 7.0 SP Polycom - DMA Polycom - RMX

18 Provider Status MSA Member Level MiVB Rel Config Guide Private Mobility QSC QSC IPfonie Extented Connect 6.0 SP Radio Access Redworks RGTS Rogers 6.0 SP _2 Saddleback SFR MDP Shaw Skype for Business Spark 7.0 SP

19 Provider Status MSA Member Level MiVB Rel Config Guide Speakup (Netherlands) 7.0 SP Sprint (Tango) MDP _2 SYNETY Group MDP 7.0 SP T-Mobile (Netherlands) 7.0 PR TalkTalk Business (Opal) 7.0 SP1 PR _3 TDS Telecom MDP 6.0 SP Telappliant Tele2 7.0 SP Telecom Argentina Telepacific Telnet Worldwide _2 13

20 Provider Status MSA Member Level MiVB Rel Config Guide Telenet Telstra TESA PRE ThinkTel 6.0 SP _2 Threshold 4.1 UR Threshold without firewall 4.1 UR Time Warner (TW Telecom) 6.0 SP _2 Time Warner Cable MDP 7.0 SP Tipicall MDP Toledo Telecom TSTT _2 14

21 Provider Status MSA Member Level MiVB Rel Config Guide TW Telecom 4.2 SP UPC PRE _2 Updata Infrastructure 6.0 SP _3 VC VeePee _2 Verizon Viatel 4.2 SP1 PRE Videotron MDP Virgin Media 6.0 SP _2 Vitacost Vocal Networks 4.1 UR

22 Provider Status MSA Member Level MiVB Rel Config Guide Vodafone (Germany) _2 Vodafone (Netherlands) Voiceflex _2 Voicepulse VoiceHost Vono Vosky Voxalis (UK) 4.2 SP1 6.0 SP1 PRE PRE PRE Voxox _2 WCI UR WCS _2 16

23 Provider Status MSA Member Level MiVB Rel Config Guide Windstream 6.0 SP _3 Windstream- Nuvox _2 XO Communications MDP _3 XRC Zeelandnet Zen Internet 6.0 SP Ziggo 6.0 SP

24 MiVoice Business SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order. SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Aastra 480i PRE Mitel Aastra 6730i 6.0 SP2 Mitel Aastra 68xx 6.0 SP2 Mitel _3 Aastra SIP DECT 7.0 SP1 Mitel AEI SGR Alcatel/ Lucent 7342 ISAM PRE Algo SP Algo SP

25 SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Android 3CXPhone Android TelnaSIP Apple iphone isip Ascom i MSP _2 Ascom I SP3 MSP _3 Ascom IP-DECT 7.0 MSP Ascom Myco R1 7.0 MSP Avaya 46XX 5.0 SP Avaya 9620C 6.0 SP Azacast GE-202A 4 UR Bittel BT

26 SIP Devices Model MiVB Rel Status MSA Member Level Config Guide CapX Nokia Cisco Cisco Cisco 7970 PRE Cisco SPA509G Crestron VOIP Panel Comdasys AG FMC Solutions 4.2 Commend Intercom WS800P CounterPath Bria PRE CounterPath Bria 6 SP CounterPath Bria (Mac)

27 SIP Devices Model MiVB Rel Status MSA Member Level Config Guide CounterPath Bria iphone 4.2 SP CounterPath Eyebeam PRE Cyberdata VOIP Intercom 4.2 SP2 PR Cyberdata VOIP Speaker PRE Emcom IP FernTel Watertight Fijowave Gai-tronics Business DECT Rugged VOIP 7.0 SP1 MSP Gtek MIP-200 WiFi PRE Grandstream BT 200 PRE Grandstream GXP2000 PRE

28 SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Inn-Phone D MDP Linksys SPA NEC Phillips IP DECT _6 NEC Phillips IP DECT (INT) Nokia E71 PRE Nortel Nortel Patton M-ATA-1A Polycom Kirk 6000 PRE Polycom HDX Polycom HDX

29 SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Polycom VVX _9 Polycom VVX SP _7 Polycom SoundPoint IP 301 PRE Polycom Polycom SoundPoint IP 320/330 SoundPoint IP Polycom SoundPoint IP 501 PRE Polycom SoundPoint IP 550 PRE Polycom SoundPoint IP Polycom SoundPoint IP 601 PRE Polycom Polycom SoundPoint IP 650 SoundPoint IP

30 SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Polycom Polycom Polycom Polycom Polycom Spectralink Sound Station IP 4000 Sound Station IP 5000 Sound Station IP 6000 Sound Station IP PRE _ _ _4 PRE MSP _2 Polycom Spectralink 8020/ UR1 MSP _7 Polycom Spectralink UR2 MSP Radio Access SIP 4.2 SP RTX RTX DECT PRE Siemens C470 PRE Speakerbus iturret 6.0 SP1 MDP

31 SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Snom Talkaphone VOIP SP1 MDP Teledex iphone Series 7.1 MDP Teledex ND2210S 4 MDP _5 Teledex NDC9210S 4 MDP Teledex LD4210S 4 MDP Teledex (Cetis) Teledex (Cetis) Teledex (Cetis) 3300 IP 9600 IP 3300, 3302, 9600, 9602 PRE MDP _7 PRE MDP _3 5.0 SP1 MDP _2 Teo TSG Thomson ST

32 SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Ubiquiti Unifi VOIP UT Starcom F1000G PRE VTech S2420 PRE MDP _2 Windows Mobile 6.1 PRE

33 SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. Gateway Model MiVB Rel Status MSA Member Level Config Guide Audiocodes Mediant 1000 (lineside) 7 MSP _3 Audiocodes Mediant 1000 (trunk side) 7 MSP _3 Audiocodes Mediant 1000 (SBC) 7 MSP Audiocodes MP118 (lineside) 7 MSP _4 Audiocodes MP118 (trunkside) 7 MSP _4 Allied Telesis AT-RG-163SH PRE Citel Portico TVA PRE Cisco ATA UR Linksys SPA8000 (lineside) PRE

34 Gateway Model MiVB Rel Status MSA Member Level Config Guide Linksys SPA8000 (trunkside) PRE Linksys SPA _2 Media 5 Mediatrix 1100 Series (trunkside) PRE MDP Media 5 Mediatrix 3000 Series 7.0 MDP Media 5 Mediatrix 4100 Series (lineside) PRE MDP Media 5 Mediatrix 4100 Series (trunkside) PRE MDP Mitel TA7102i (Mediatrix 4102) 7.0 SP Mitel TA7104i (Mediatrix C710) 7.0 SP _3 Multitech MVP210 (lineside) PRE Multitech MVP210 (trunkside) PRE VOPTech VG1042 (trunkside)

35 SIP Firewall / Enterprise Session Border Controller Following is a list of SIP Firewalls in Alphabetical order. Vendor Product Version MiVB Rel Status MSA Member Level Config Guide Adtran Total Access 908e PRE Edgewater Edgemark 4508 PRE MDP N/A Edgewater Edgemark 46XX SBC 7.0 MDP Fortinet FortiWifi-60B PRE InGate SBE PRE MSP InGate Firewall 1450 PRE MSP InGate SIParator PRE MSP InnoMedia ESBC Mitel Multi-Protocol Border Gateway (MBG) PRE Mitel

36 SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide Amtelco 4.1 SP _2 Ascendent PRE AVST CallXpress (SIP) SP1 MDP _2 Benbria BlazeCast Paging BlazeCast Paging Server MPP _2 Biamp Tesira MDP Druid Raemis SP1 MSP ESNA Telephony Office-Linx SP1 MDP _3 30

37 Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide FCS Phoenix Hospitality Voic SP Geomant MWI PRE GFI GFI FaxMaker SP _2 IBM / Lotus Sametime Unified Telephony Server PRE Interactive Intelligence CIC Server 2.4 PRE IPC Information Systems Alliance MX PRE Isca Interact Platform PRE Lyrix SEAA SP _2 Merbridge Music on Hold MDP

38 Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide (MMOH) Microsoft Exchange 2007 UM Microsoft Exchange 2010 UM Microsoft Exchange 2010 UM Microsoft Exhange 2013 UM SP Microsoft Lync SP _2 Microsoft Lync with LBG LBG Microsoft Lync SP _2 Netvitesse MCLink V Beta PRE Noetica Synthesys CIM 6.0 SP1 MPP OpenText First Class PRE

39 Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide OpenText RightFax _3 Ricoh Aficio MP C Sagem Interstar XMedius Fax Server PRE MDP SLIT NovaCOM SP Speakerbus ics Server SP1 MDP Syntellect (Enghouse) Customer Interaction Managemen t 8.0 PRC 02, Build MDP _2 TigerTMS/ Innovation InnLine IP SP3 Mitel _5 TigerTMS/ Innovation icharge & iconnect SP1 Mitel Voice4Net EPBX and EBS Server 5.0 SP1 MDP _2 33

40 Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide Voxco PRONTO Dialer Wesley Clover VTAP MDP

41 Enterprise SIP Servers for MiVoice Business Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above. Vendor Vendor Product Version MiVB Rel Status MSA Member Level Config Guide Asterisk Avaya 4.5 PRE Broadsoft Rel 13 PRE MDP Broadsoft Rel 14 SP7 PRE MDP Cisco Call Manager PRE _3 Genband C20-A2- S3 5.0 SP _2 Huawei 7.1 UR

42 Vendor Vendor Product Version MiVB Rel Status MSA Member Level Config Guide Metaswitch SP Mitel Mitel _6 Mitel MX- ONE 6.0 Mitel Mitel MiV Mitel Nortel BCM UR Nortel CS1K 4 UR Nortel CS2K SN09 PRE N/A Toshiba CIX UR MiVoice Business API Compatibility The following list the API-based integrations that have been tested with MiVoice Business. 36

43 Vendor Product MSA Member Level Product Certification Status MiVB Rel Product Rel Config Guide AVST CallXpress MDP 6.0.SP1 8.5 Build _2 CyberTech (NICE) CyberTech Myracle/Pro V5.2 Call Recording Solution MDP PRE Recorder 2.5.0, SRC Contact MSA dvsanalytics, Inc. Encore (for Mitel 3300) MDP MCD SRC Contact MSA ESTOS ECSTA Middleware MPP 5.0 SP Hansen Software Corporation CASH+ V3.0 N/A V.3.53, Interalia, Inc. ipromoh,conference Bridge 800, SBX/XMU+ PRE V1.3, V1.32, Contact MSA V6.82 Komutel SIT Mitel - PC Attendant Console MDP PRE 2293 Contact MSA ([email protected]) Martello MarWatch MPP Netcall Liberty Telephone Platform MDP Noetica Synthesys MPP 6.0 SP1 3.4 hotfix

44 Vendor Product MSA Member Level Product Certification Status MiVB Rel Product Rel Config Guide OAISYS Talkument (for Mitel 3300) Mitel MCD PRE MBG OAISYS Tracer (for Mitel 3300) Mitel MCD PRE MBG prairiefyre Software Inc. Integrated Voice Response (IVR) Mitel N/A prairiefyre Software Inc. Outbound Preview Dialer Mitel N/A Redbox Recorders Recorder MSP MCD 6.0 SP3 MBG B Build _4 Resource Software International Ltd. (RSI) Shadow CMS Enterprise V4.1 MDP N/A Telstrat Engage Recorder MDP 6.0 SP Trisys, Inc. Tapit Call Accounting N/A Trisys, Inc. Tapit Nova N/A Verint Systems, Inc. Audiolog 4 for 3300/MCD & SRC MDP MCD 4.1 SRC SP4 Contact MSA ([email protected]) Voice Print International Inc. Activ! Voice (for Mitel 3300) PRE, SRC X Contact MSA ([email protected]) 38

45 Vendor Product MSA Member Level Product Certification Status MiVB Rel Product Rel Config Guide Weston Digital Symphony Call Recorder MDP Xarios Call Recorder MSP Xarios Application Server V2.1 MSP Xarios Phone Integrator V2.1 MSP MCD PRE MBG 6.0 MCD PRE MCD PRE Contact MSA Contact MSA 39

46 MiVoice Office 250 Certifications These sections list all the Interops that have been done on MiVoice Office. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. MiVoice Office SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Office. SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order. Provider Status MSA Member Level Rel Config Guide Accessline _2 AT&T Flexreach AT&T Flexreach with MBG _2 BabyTel BandTel 3.1 NA Broadview MSP

47 Provider Status MSA Member Level Rel Config Guide Broadvox _2 BT Wholesale 6.0 SP BT Wholesale (WSIPT) and Global Services 6.0 SP Century Link 6.0 SP Earthlink Engin 6.0 SP Frontier 5.1 PR Fuse G12 MDP 6.0 SP Gamma _2 Global Crossing

48 Provider Status MSA Member Level Rel Config Guide HIPCOM MDP _2 Integra Level Mitel NetSolutions Mitel Variou s MTS Allstream _3 MTS Allstream w/mbg via MPLS 6.0 SP MTS Allstream (no MBG) 6.0 SP MTS Allstream wo/mbg via MPLS 6.0 SP nexvortex MDP 6.0 SP Paetec - Broadsoft _3 TalkTalk Business (Opal)

49 Provider Status MSA Member Level Rel Config Guide Telstra Time Warner (TW Telecom) Time Warner Cable MDP 6.0 SP Voiceflex WCI Windstream _2 Windstream/Nuvox XO Communications MDP _3 43

50 SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order. SIP Devices Model MiVO Rel Status MSA Member Level Config Guide Algo _4 Algo _3 Ascom IP DECT 6.0 MSP Ascom I MSP Aastra 67xx 6.0 Mitel Aastra 68xx 6.0 Mitel Aastra SIP DECT 6.0 Mitel Citel Portico _3 44

51 SIP Devices Model MiVO Rel Status MSA Member Level Config Guide CounterPath CounterPath CounterPath Bria (MAC) X-Lite (Win) X-Lite (MAC) _ _ _3 Linksys SPA SP _3 Polycom Polycom Polycom Sound Station IP 5000 Sound Station IP / _ _4 Polycom Spectralink MSP _3 45

52 SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. Gateway Model MiVO Rel Status MSA Member Level Config Guide Audiocodes MP MSP _3 Linksys SPA _3 Media 5 Mediatrix Media 5 Mediatrix 3XXX Series MDP 4100 series MDP _3 Mitel Mitel TA7102i (Mediatrix 4102) TA7104i (Mediatrix C710) 6.0 SP2 Mitel SP2 Mitel _2 VOPTech VG

53 SIP Firewall / Enterprise Session Border Controller Following is a list of Certified SIP Firewalls in Alphabetical order. Vendor Product Version MiVO Rel Status MSA Member Level Config Guide Mitel Multi-Protocol Border Gateway (MBG) 5.0 Mitel Refer to service/device specific reference guide Mitel MiVB 6.0 Mitel _6 47

54 SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor Product Version Status MSA Member Level Config Guide Benbria BlazeCast Paging Benbria BlazeCast Paging Server T6.1.4 MPP GFI GFI FaxMaker Voice4Net epbx and EBS Server 5.0 MDP

55 Enterprise SIP Servers Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above. Vendor Vendor Product Version MiVO Rel Status MSA Member Level Comment Config Guide Aastra A Mitel Trunkside Broadsoft 20 SP1 6.0 MDP Trunkside integration Metaswitch Trunkside integration Mitel 3300 Rel Mitel Trunkside integration Nortel BCM Trunkside integration

56 MiVoice Office OAI Compatibility The following list the OAI Interops that have been completed on MiVoice Office. Vendor Product MSA Member Level Product Certification Status MiVO Rel Product Rel Config Guide Hansen Software Corporation CASH+ V3.0 N/A OAISYS Tracer/Talkument Mitel Trisys, Inc. Tapit Nova N/A Trisys, Inc. Tapit Call Accounting N/A Xarios Ltd. Xarios Application Server V2 - U.S. & UK MSP 3.1 / b / Contact MSA ([email protected]) Xarios Ltd. Campaign Manager MSP Xarios Ltd. Xarios Phone Manage MSP 6.0 Contact MSA ([email protected]) Xarios Ltd. Xarios Dialer - U.S. MSP Contact MSA ([email protected]) Xarios Ltd. Xarios Call Recorder - Express, Professional & Team Leader MSP Contact MSA ([email protected]) 50

57 Vendor Product MSA Member Level Product Certification Status MiVO Rel Product Rel Config Guide 51

58 MiVoice Office 400 Certifications Certified Applications Alarm Server Asperi GmbH: MAS-L Alarm Server MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via and GSM-SMS. v3.0 MQT MiVoice Office 400 R3.1 DE, EN AT, CH ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media MQT MiVoice Office 400 R3.1 DE, EN, FR, IT CH Bavicom: CLE-270 Alarm Server 52

59 Alarm System CD-TOC and eoperating System CLE-270 provide the functionality of a Web based building surveillance system, that can be extended with digital and analog inputs and outputs as well as interfaces (TCP/IP or serial). With the integrated clock timer buildings can be operated fully automatically. Incoming alarms can be read either on the browser user interface or on the touch panel. Over the ATAS interface the alarms can be transmitted to the Aastra 400 and displayed on the DECT devices. These interfaces can also receive and interpret key commands from the DECT devices. v2.5 MQT MiVoice Office 400 R2.1 DE, EN, FR CH Beralarm: B600 / B700 Alarm Server The Beralarm Alarm Server B600 / B700 provides the functionality connecting physical contact entries, ESPA or KNX based 3rd party equipment like nurse call, dementia, fire alarm and control systems, logging, analyzing and signalling occurring events to system terminals of the IntelliGate IP PBX, handling alarm escalation scenarios and fully supporting the Aastra 160 Safeguard and DECT location features. Version Status Mitel Product Version Language Region Date 7.0 MCT MiVoice Office 400 R DE, EN, FR, IT global MCT MiVoice Office 400 R3.2 DE, EN, FR, IT global INAX: ixarma Alarm Server ixarma monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of 53

60 alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via and GSM-SMS. 3.0 MQT MiVoice Office 400 R1.2 DE, EN AT, CH IQ Messenger: IQ Messenger Alarm Server IQ Messenger provides a full IP any-to-any supervised Messaging and Alarming platform without vendor preference. It is the intelligent hub between a broad range of new and existing branch specific communication and messaging systems. MQT MiVoice Office 400 R3.2 EN NL New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 54

61 8.0 MQT MiVoice Office 400 R3.2 DE, EN, ES, FR, IT, NL CH NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voic , Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities MQT MiVoice Office 400 R2.1 DE, EN, IT CH NovaLink: NovaAlert Alarm Server NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group. 9.8 MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, NL CH Telecom: Jordaan Universal Messaging Server Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP s. 55

62 1.1 MQT MiVoice Office 400 R3.1 EN, NL NL Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety. 1.00c MQT MiVoice Office 400 R2.1 DE, EN CH Auto Attendant and IVR New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 8.0 MQT MiVoice Office 400 R3.2 DE, EN, ES, FR, IT, NL CH NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voic , Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities. 56

63 1.11 MQT MiVoice Office 400 R2.1 DE, EN, IT CH Automated Call Distribution Datatal: Flexi Presentity for MiVoice Office 400 Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) Operator and Presence and integrated Tele Conference. 5.9 MQT MiVoice Office 400 R3.1 DK, EN, NO, SE SE Time Communications: Report Suite ACD for MiVoice Office 400 The Report Suite provides an ACD Wallboard Web interface, ACD Reports and Call Management Web interface functionality for the OIP Call Center and IntelliGate and Aastra 400 communication systems. 57

64 2.0 MQT MiVoice Office 400 R1.x, R2.1 EN UK Call Data Accounting GT2F: GlobalTax CDA GLOBALTAX provides Call Accounting and Telecom Cost Management functionality MQT MiVoice Office 400 R2.x, R3.x EN, FR CH, FR, MEA MSI Solutions: PhoneStat CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable. V3.2 MQT MiVoice Office 400 R2.1, R3.0 DE, EN, FR, IT, RU CH, DE Soft-ex: Ringmaster / Optimiser CDA 58

65 Soft-ex s Ringmaster is a telephone call accounting system which has been created for use with different market segments from the very small, sometimes bundled by distributors to very large multi-site multi-national versions. Soft-ex s Optimiser is a version of the product supplied to larger customers using the same core software. 5.5 MQT MiVoice Office 400 R3.0 EN MEA Contact Center Grutzeck: AG-VIP contact management AG-VIP provides a flexible CRM- and Contact-Center software solution incl. workflow- and ticketing system allowing to efficiently run outgoing call campaigns MQT MiVoice Office 400 R3.2 SP1, R DE, EN, FR, TK CH Voxtron: Communication Center Voxtron Communication Center is a multimedia customer interaction solution addressing the needs of SMEs. It offers a web-based easyto-use central configuration and administration interface and enables a company to interact quickly with its customers via voice, , fax, chat and SMS. 59

66 Restrictions on integration with MiVoice Office 400: The VCC client shows minor limitations in call control, call monitoring and call logging. For further details please refer to the corresponding test report. 11 MQT MiVoice Office 400 R3.0 diverse BE CTI and Dialer C4B: XPhone CTI XPhone provides the following components: XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves communication and enables efficient workflows for everyday business tasks XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voic and text messaging XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, PT CH Caseris: CAESAR 60

67 CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voic , FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications MQT MiVoice Office 400 R3.0 DE DE Datatal: Flexi Presentity Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) Operator and Presence and integrated Tele Conference. 5.9 MQT MiVoice Office 400 R3.1 DK, EN, NO, SE SE Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets 61

68 Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT global Recording Solutions Jusan: Recall IP Recording Jusan's Recall IP provides recording and storage of telephone calls made via IP extensions of Aastra s IP telephone systems. Product is based on a client-server architecture with Windows based software applications, SQL database and CTI technology. It is a feature rich, high performance device, which provides the customer with a reliable, scalable and markedly usable call recording solution including also real-time call monitoring and listening. 5 MQT MiVoice Office 400 R3.0 ES ES NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voic , Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities MQT MiVoice Office 400 R2.1 DE, EN, IT CH

69 Tollring: Call Recorder The Tollring Call Recorder provides call recording functionality within an integrated solution with the Aastra 400. The users is able to instantly see much more detail associated to the call recording including Contact Name and CLI, Extension Numbers that have participated and DDI called. This level of information is automatically updated and read from the database which means there is no need to update tables on the call recording server making the system fully integrated with the Aastra 400. As soon as the Aastra 400 directory is updated, the call recorder data is updated in real time making call recording searching and evaluation simple with 100% accuracy. 2.1 MQT MiVoice Office 400 R1.x, R2.x EN UK UC and UCC C4B: XPhone CTI XPhone provides the following components: XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves communication and enables efficient workflows for everyday business tasks XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voic and text messaging XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, PT CH

70 Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voic , FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications MQT MiVoice Office 400 R3.0 DE DE Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT global Unified Messaging Systems (UMS) 64 Caseris: CAESAR

71 CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voic , FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications MQT MiVoice Office 400 R3.0 DE DE Certified Devices Door interfaces 2N Telekommunikace: Helios Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available: Helios IP Vario Helios IP Uni Helios IP Safety Helios IP Force Known Restrictions: BluStar for PC as well as BluStar for ipad/iphone Helios IP can only be used in audio mode (no video), while 8000i also supports video. Version Status Mitel Product Version Language Region Date 1.15 MCT MiVoice Office 400 R2.1, R3.0 CZ, EN global

72 Alphatech The Slim DoorPhone provides an analogue door interface. All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses. 3.4 MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH TCS AG: different Audio and Video Door Interfaces These door intercoms perfectly combine the most advanced technology with a unique design. TKI 12 IPVPUK0x FBI6101 The TKI 12 is a variable communication system supporting voice The IPVPUK0x is a variable communication system supporting both voice and video transmission in an IP environment using the SIP protocol. The FBI6101 is a variable communication system All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses. TKI MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH IPVPUK0x 1.7 MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH FBI MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH

73 Headsets GN NetCom (Jabra): headsets Status Mitel Product GN NetCom Product Region Date MAT Mitel Soft Phone BluStar MAT Mitel BluStar MAT Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uc BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444 global global global Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. Status Mitel Product Region Date MCT various terminals and soft phones global

74 Certified Verticals Healthcare Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety. 1.00c MQT MiVoice Office 400 R2.x DE, EN CH PMS, Hospitality Micros Fidelio: PMS Micros Fidelio provides Property Management Systems (PMS) using the Industry Standard protocol FIAS to integrate with different communication systems and the FIAS interface is also supported by several other PMS providers. Suite8 PMS v8.8 Opera Suite PMS v and v5.0 Fidelio Front Office v6.2 Fidelio Suite v7.1 Version Status Mitel Product Version Language Region Date div. MAT MiVoice Office 400 R2.x, R3.x, R4.x DE, EN, FR, IT global

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76 MiVoice MX-ONE Certifications Certified Applications Alarm Server ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media. MQT MiVoice MX-ONE 5.0 DE, EN, FR, IT CH New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 7.8 MQT MiVoice MX-ONE 5.0 DE, EN, ES, FR, IT, NL CH

77 Auto Attendant and IVR DATATAL: FLEXITID IVR Flexi TID is an interactive voice-response (IVR) based booking system with Callback. Instead of setting an incoming call in a queue, the system automatically books a Callback time. The caller chooses a suitable Callback time, which is later initiated via a web interface by the called person MQT MiVoice MX-ONE 6.0 SE, EN SE MQT MiVoice MX-ONE v4.1 SE SE NEW VOICE: MOBICALL ALARM SERVER MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 7.8 MQT MiVoice MX-ONE 5.0 DE, EN, ES, FR, IT, NL CH Automated Call Distribution CSC Sverige: ACD Embrace for MiVoice MX-ONE 71

78 CSC s Embrace provides a solution for cost effective handling of customer interaction via relevant electronic channels such as telephony, chat, web, click to call, web forms, SMS, and Fax. Embrace presents the calls and transactions from above mentioned channels to the enterprise contact center in one universal and prioritized queue. 7.0 MQT MiVoice MX-ONE v4.1 EN, SE SE Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities. While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems. 5.0 MQT MX-ONE 6.0 DE CH GT2F: GLOBALTAX CDA GLOBALTAX provides Call Accounting and Telecom Cost Management functionality. 72

79 2.1.3 MQT MiVoice MX-ONE 5.0 EN, FR CH, FR, MEA MSI SOLUTIONS: PHONESTAT CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable. V3.2 MQT MiVoice MX-ONE 5.0 DE, EN, FR, IT, RU CH, DE Soft-ex: Ringmaster / Optimizer CDA Soft-ex s Ringmaster is a telephone call accounting system which has been created for use with different market segments from the very small, sometimes bundled by distributors to very large multi-site multi-national versions. Soft-ex s Optimiser is a version of the product supplied to larger customers using the same core software. 5.5 MQT MiVoice MX-ONE 5.0 EN MEA TELEOPTI: TELEOPTIPRO CDA 73

80 Teleopti Pro is a TEM (Telecom Expense Management) solution that controls costs, monitors quality and manages all communication devices and services. Irrespective of telephony type, you get all information about costs, services, traffic, mobiles and devices in one place. You see where equipment is located, where costs are generated and that the right amounts are being paid. Result: lower costs, less administration and simplified internal processes. 7.3 MQT MiVoice MX-ONE v4.1 EN SE Contact Center Aurora Innovation: TeleQ Appointment Management TeleQ is a Client/Server Appointment Management Solution and is the ultimate cloud based telephony option for organizations that receive a vast number of calls during specific times over the day and have high standards in availability. With the unique, scheduled call back function, TeleQ spreads out the calls throughout the day so that you are able to answer an increased number of calls with unaltered personnel strength. Product provides prioritizing of calls, services in the cloud and statistics. 5.0 MQT MiVoice MX-ONE 5.0 various SE Cention Contact Center Cention Contact Centre provides a ticketing system that handles multi media interaction between customers and agents. It has , Social Media, SMS support as well as FAQ, ticketing and customer history databases. Therefore, the combination of Cention Contact Centre and the Aastra Call Center Solidus ecare offers a total solution in an integrated way. 74

81 Version Status Mitel Product Version Language Region Date 3.6 MCT MiVoice MX-ONE 5.0 EN Global Enghouse: Trio Enterprise CTI and CC 6.0 MQT MiVoice MX-ONE 6.0 DE, DK, EN, NO, SE SE MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE MQT MiVoice MX-ONE v4.1 EN SE MQT MiVoice MX-ONE v3.2 EN SE Genesys: Call Center Suite via T-Server Genesys T-Server interfaces with the Application Link CSTA1 ASN.1 interface and acts as middleware providing full CTI capability for the Genesys Call Center suites of software. T-Server provides support for all CTI functionality made available by Application Link, providing translation and adaptation where discrepancies exist between the MX1 and the Genesys representation of particular scenarios. 8.0 MQT MiVoice MX-ONE v4.1 DE, EN DE

82 CTI and Dialer Enghouse: Trio Enterprise CTI and CC Trio Enterprise provides call and contact center & attendant switchboard functionality. 6.0 MQT MiVoice MX-ONE 6.0 DE, DK, EN, NO, SE SE MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) 76

83 MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice MX-ONE 5.x, 6.x DE, EN, FR, IT global Mobility and Fixed Mobile Convergence Optimobile: Dual Mode Server and Client FMC OptiMobile s Dual Mode Client and Server provide Voice Call Continuity (VCC) between voice over IP (VoIP) via wireless local area networks (WiFi/WLAN) and cellular networks - thus supporting dual-mode (Wi-Fi public cellular) services for mobile phone users. v2 / v3 MQT MiVoice MX-ONE v4.1 EN SE Recording Solutions ASC telecom: EVOip Voice Recording ASC s VoIP recording software, EVOip, captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It offers the strictest adherence to security requirements, meeting the payment card industry s PCI DSS standards. The software offers post-compression to reduce bandwidth requirements and increase channel hour capacity while providing significant 77

84 savings in power and storage costs by avoiding operation at peak hours. ASC s VoIP recording solution comprises active and passive components. Version Status Mitel Product Version Language Region Date 10.0 MAT MiVoice MX-ONE 5.0 DE, EN global MQT MiVoice MX-ONE v4.1 DE, EN global Globitel: SpeechLog Recording Globitel s SpeechLog is one of the leading solutions world-wide for call recording & quality monitoring that offers and empowers the ability to record, store and manipulate bidirectional conversation over different telephony interfaces and/or radio transmission. 3.0 MQT MiVoice MX-ONE 5.0 DE, EN, Arabic MEA NICE: SmartCenter Suite Recording NICE Smart Center Suite Release 4.1 is a suite of pre-packaged business solutions that address specific business issues, powered by best-in-class functional components spanning call recording, quality management, multi-channel interaction analytics, workforce management and performance management. The business solutions address interactions across a variety of channels, from audio, and chat to social media and text messaging, and include nine packaged offerings: Customer Churn Reduction, Sales Effectiveness, Customer Experience, Marketing Effectiveness, Collections Optimization, Quality Optimization, First Call Resolution Optimization, Average Handle Time Optimization, and Compliance Management. These solutions can be deployed on premise, in a hosted model, or via a managed service, and can be implemented standalone or fully integrated with customer relationship management and business intelligence solutions. Version Status Mitel Product Version Language Region Date 78

85 4.1 MAT MiVoice MX-ONE 5.0 EN, FR, DE, RU, PT, ES... Global MQT MiVoice MX-ONE v4.1 EN, FR, DE, RU, PT, ES... SE Red Box Recorders: Quantify Recording Suite Quantify Recording Suite provides a complete range of voice recording interfaces and applications to offer customers across all industries the ability to capture, retain and replay audio, video and data communications to meet their regulatory, compliance or business goals. It offers a huge range of features to allow customers to customize the solution specifically to their needs with a suite of applications to allow for all the needs of the users to be met in a modular cost effective way. Feature include: Recording of audio, screens and data, Archiving, Replay, PCI Compliance, Annotation, Live monitoring of Audio, Quality Management, Workforce Management, Call Logging and Audio Analytics, plus applications to simplify compliance and access. With integrated functionality to meet the needs of any industry and the easy to use API, it offers any level of integration with any infrastructure, allowing for a simple cost effective integrated solution. 3A MQT MiVoice MX-ONE 5.0 various Country A 2013-xx-yy Retia: ReDat Recording System The ReDat Recording System provides call recording (analog, TDM and VoIP), quality management and speech analysis functionality. It consists of the ReDat Applicatino Server and the ReDat VoIP Recorder. 3.16/1.12 MQT MiVoice MX-ONE v4.1 CZ, DE, EN CEE

86 TeleFinity: LogFinity Recording System LogFinity IP and LogFinity Ent are state-of-the-art, robust, reliable, scalable and cost effective PC based recording solutions with an open platform architecture. 2.2 MQT MiVoice MX-ONE v4.1 EN MEA UC and UCC Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice MX-ONE 5.x, 6.x DE, EN, FR, IT global

87 Unified Messaging Systems (UMS) Imagicle: StoneFax and Blues Enterprise StoneFax is a fully software based IP fax server that offers full convergence with communication systems and maximizes the investment return on customers IP PBX systems. Thanks to StoneFax, any user in a Company can send and receive faxes in electronic format, as simple as using or printing a document and keeping the confidentiality of a personal communication. Blue s Enterprise 4 and Professional are most advanced solutions for monitoring and analysing the telephone traffic of Small, Medium and Large enterprises. Thanks to an easy and ready to use (web) interface and unique tools for the integration with company applications and databases, Blue s Accounting Products improves customers savings and efficiency in a brand new way MQT MiVoice MX-ONE 5.0 various IT Certified Devices Door interfaces LinkCom: Slim IP Door Phone The Slim video IP door phone is SIP based. In addition to voice, the video IP door phone is able to broadcast the video stream to IP phones or soft phones supporting video (H.263 codec, H.264 is in preparation). You can take control of the door directly from your telephone or your soft phone. v1.5 MQT MiVoice MX-ONE v4.1 EN, FR CEE

88 Headsets GN NetCom (Jabra): headsets Status Mitel Product GN NetCom Product Region Date MAT Mitel Soft Phone BluStar MAT Mitel BluStar MAT Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uc BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444 global global global Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. 82

89 Status Mitel Product Region Date MCT various terminals and soft phones global Operator Consoles Enghouse: Trio Enterprise CTI and CC Trio Enterprise provides call and contact center & attendant switchboard functionality. 6.0 MQT MiVoice MX-ONE 6.0 DE, DK, EN, NO, SE SE MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE Kalix Tele24 Connect Server Connect Server provides Call handling functionality and Kalix Tele24 is offering switchboard operator services for companies who want to outsource such services. 1.9 MQT MiVoice MX-ONE v4.1 SE SE

90 TTC Marconi: KONOS-DOT Dispatcher Console TTC Marconi s KONOS DOT dispatcher console is a core element of the KONOS product line of communication and control products intended for complex control tasks, dispatching control, operative communication and phone call processing. The core functionality of the console as a flexible dispatching workstation is extended by highly integrated modules supporting the radio communications networks, special wired network and external data sources. 1.8 MQT MiVoice MX-ONE v4.1 CZ, EN, RU CEE SIP Phones Ascom: i62 VoWiFi Phone The i62 handset provides wireless VoIP, messaging and alarm over a Wi-Fi / network and is adapted for use in specific professional working environments. 3.4 MQT MiVoice MX-ONE 5.0 various BE TeleMatrix: 3300IP Phone The 3300 by TeleMatrix will change the way you think about telephones. Designed from inception to be the undisputed next generation of world-class telephones, the 3300 Series comes in your choice of black or ash. Plus now you can easily add that distinctive colour cradle that perfectly coordinates with your colour scheme. Colour inserts optional. 84

91 MQT MiVoice MX-ONE v3.2 DE, EN, ES, FR, IT CEE TeleMatrix: 9600IP Phone The Marquis 9600* DECT Cordless Series with multiple handsets represent the new cordless generation from TeleMatrix. The new DECT (Digitally Enhanced Cordless Telecommunications) clear-channel technology, coupled with TeleMatrix s dynamic telephone designs, is revolutionizing the hotel cordless world. The TeleMatrix Cordless Series comes in your choice of black or ash, with a stunning custom designer option of 7 colour inserts. MQT MiVoice MX-ONE v3.2 DE, EN, ES, FR, IT CEE Certified IT Components Gateways 85 InGate: SIParator (SBC) Ingate s SIParator provides Enterprise Session Border Controller functionality which enables companies to use SIP based communication outside the LAN. Specifically, the Ingate products are used in SIP Trunking applications and to connect remote users to a company s IP PBX with high security. Version Status Mitel Product Version Language Region Date 4.1 MCT MiVoice MX-ONE v4.1, 5.0 EN, SE global

92 LinkCom: Link Gate SIP Gateway The Link Gate SIP Gateway provides GSM connectivity and a telephony backup to a VoIP infrastructure and avoids total breakdown in case of internet failure. It also optimizes fixed-to-mobile communication cost and integrates features as Smart Call Back and SMS server. v1.5 MQT MiVoice MX-ONE v4.1 EN, FR CEE Network Equipment AppNeta: PathView Cloud (Network Analysis Tool) PathView Cloud equips customers to meet the demands of application delivery today. It offers an unprecedented 360º view into your own networks as well as networks you do not own or control and is the industry s first suite of services to integrate insight from every element of the network performance stack: path, packet, flow and device. Armed with this unlimited perspective, customers can ensure that in spite of more services and complexity on their network, they ll have fewer network problems, better application performance and superior end user experiences. Version Status Mitel Product Version Language Region Date 6.0 MCT MiVoice MX-ONE 5.0, 6.0 EN global HP ProCurve: 5406zl (Switch) The HP ProCurve Switch 5400zl Series consists of the most advanced intelligent switches in the HP ProCurve Networking product line. The 5400zl series includes 6-slot and 12-slot chassis and associated zl modules and bundles. The foundation for all of these switches is a

93 purpose-built, programmable ProVision ASIC that allows the most demanding networking features, such as Quality of Service (QoS) and security, to be implemented in a scalable yet granular fashion. With 10/100, Gigabit and 10G interfaces, integrated PoE+ on 10/100 & 10/100/1000Base-T ports, and a choice of form factors, the 5400zl switches offer excellent investment protection, flexibility, and scalability, as well as ease of deployment, operation, and maintenance. Version Status Mitel Product Version Language Region Date J8679A MAT MiVoice MX-ONE v4.1 DE, EN, ES, FR, IT global Certified Verticals Banking, Trading IPC: Unigy Trading System Unigy is a single, unified trading communications and applications platform designed to facilitate collaboration and support for different user types across the entire trade lifecycle and which has business continuity options to address failover and resiliency requirements. Version Status Mitel Product Version Language Region Date 1.0 MCT MiVoice MX-ONE v4.1, 5.0 EN Global PMS, Hospitality Diavox: Hospitality Media Gateway Plus 87

94 Diavox s Hospitality Media Gateway Solution offers a complete set of basic and advanced hospitality functionality and features - custom designed to integrate with Aastra s MX-ONE communication system. Some of the major system functions and features for the Hospitality Applications are: Automated Check-in/Check Out Manual Check-in / Check Out through Phones and PMS Batch/Group Check-In/Out e- Check-In for Cruise Ship and University/College Campus Applications Wake-up Calls Scheduled by Room & Name Swap Multiple Languages selection MiniBar Options. Voic functionality is offered as an integral parts of the HMG Plus package or separately (Voic Plus 5.0) HMG 5.0 MQT MiVoice MX-ONE 5.0 various MEA VM 5.0 MQT MiVoice MX-ONE 5.0 various MEA Visually Impaired Handy Tech: BrailleStar Braille Equipment With Handy Tech s BrailleStar equipment Aastra s InAttent offers a fully functional workplace for visually impaired persons. The combination delivers on-screen information allowing to read screen information with a Handy Tech Braille display. The Screen reader software is customized for the Aastra InAttend and grants access to all information needed to manage incoming calls and line-state monitoring. Status Mitel Product Version Language Region Date MAT MiVoice MX-ONE 5.0 diverse global

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96 MiVoice 5000 Certifications Certified Applications Automated Speech recognition Sikom: VoiceMan ASR Increasing the availability of switchboard and reception, lowering the costs for 24/7 services, leveraging new potentials in customer care and helping to make industrial routing applications more efficient - for ever more businesses automatic voice recognition systems have become significant parts of their communication strategy and an important factor for competitiveness. What makes the difference today is not the question if a company has a voice portal but the right choice of portal. One requirement are natural conversation situations. Systems must be able to understand colloquial expressions as well as full sentences. They must also be interruptible, easy to operate, quickly to integrate, scalable at low cost and trend-setting to enable the integration of multimodal interactions. To meet all these needs, there is only one solution: Sikom's multimedia voice dialog system VoiceMan. 7.5 MQT MiVoice 5000 R5.2 DE, EN DE Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities. 90

97 While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems. 4.3 MQT MiVoice 5000 R5.1 DE CH, DE MSI Solutions: PhoneStat CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable. V3.2 MQT MiVoice 5000 R5.3 DE, EN, FR, IT, RU CH, DE CTI and Dialer Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voic , FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 91

98 10.4 MQT MiVoice 5000 R5.1 DE CH, DE Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice 5000 R5.x, R6.x DE, EN, FR, IT global ilink: ioffice Communicator ioffice Communicator is a plug-in to Lotus Notes Sametime. It provides CTI functionalkty using the ilink product Teamcall, which interfaces to IP PBX systems via CSTA. TeamCall implicitly is included within the qualification of ioffice Communicator. ioffice Communicator requires the TeamCall Server middle-ware from ilinik to connect with Aastra 5000 and MX-ONE communication systems. Multi-site configurations with large Aastra 5000 sites have not been fully tested and will be verified with the first large customer, who should be treated as a Field Trial customer. 92

99 1.1 MQT MiVoice 5000 R5.1 DE, EN, FR DE Mobility and Fixed Mobile Convergence QuesCom: Mobility Solutions FMC QuesCom offers a 3rd Generation IP/GSM Gateway including FAX, SMS to and to FAX, SMS and also offers MobiQ, a user friendly GUI making your mobile behave like a PBX extension. QuesCom 300 gateway connects your different telecom networks, landline, mobile and VoIP - reducing your phone bill and improving your productivity. Version Status Mitel Product Version Language Region Date 5.2 MCT MiVoice 5000 R5.1 EN, FR global UC and UCC Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voic , FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 93

100 10.4 MQT MiVoice 5000 R5.1 DE CH, DE Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice 5000 R5.x, R6.x DE, EN, FR, IT global Unified Messaging Systems (UMS) Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voic , FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 94

101 10.4 MQT MiVoice 5000 R5.1 DE CH, DE Certified Devices Door interfaces 2N Telekommunikace: Helios Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available: Helios IP Vario Helios IP Uni Helios IP Safety Helios IP Force Known Restrictions: BluStar for PC as well as BluStar for ipad/iphone Helios IP can only be used in audio mode (no video), while 8000i also supports video. Version Status Mitel Product Version Language Region Date 2.1 MCT MiVoice 5000 R5.4 CZ, EN global

102 Headsets GN NetCom (Jabra): headsets Status Mitel Product GN NetCom Product Region Date MAT Mitel Soft Phone BluStar MAT Mitel BluStar MAT Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uc BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444 global global global Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. Status Mitel Product Region Date 96

103 MCT various terminals and soft phones global SIP Phones Invoxia: NVX610 Phone Invoxia's SIP Phones NVX610 provide enhanced audio quality, especially in handsfree and conferencing mode as well as simplified user experience based on convergence with smartphones and tablet. V3 MQT MiVoice 5000 R5.3 DE, EN, FR FR Certified IT Components Network Equipment 97 Extreme Networks: Summit, Black Diamond and Alpine (Switches) Products from Extreme Networks scale to solve tough voice and security challenges with high availability, crystal clarity, and integrated security features. Our products provide a powerful portfolio to support everything from basic connectivity to advanced, high-speed services for demanding desktop applications. div. MQT MiVoice 5000 R5.1 DE, EN, ES, FR, IT FR

104 HP ProCurve: (Switches and WiFi Devices) The ProCurve Switch Series are the next generation of enterprise edge switches, improving features to enhance network edge connectivity and convergence for medium and large enterprises. With proven standards-based technology, these Series enable secure, reliable connectivity for converged network applications. Version Status Mitel Product Version Language Region Date MCT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global HP ProCurve: 2626 (Switch) HP Procurve switches enable unified core-to-edge solutions through award-winning ProVision technology, streamlining network operations, management and support. Embrace business opportunity with an HP ProCurve adaptive network. HP ProCurve switch 2626 is certified with Aastra 5000 call manager and Aastra 6757i terminals. Version Status Mitel Product Version Language Region Date J4900A MAT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global HP ProCurve: 5406zl (Switch) 98 The HP ProCurve Switch 5400zl Series consists of the most advanced intelligent switches in the HP ProCurve Networking product line. The 5400zl series includes 6-slot and 12-slot chassis and associated zl modules and bundles. The foundation for all of these switches is a purpose-built, programmable ProVision ASIC that allows the most demanding networking features, such as Quality of Service (QoS) and security, to be implemented in a scalable yet granular fashion. With 10/100, Gigabit and 10G interfaces, integrated PoE+ on 10/100 &

105 10/100/1000Base-T ports, and a choice of form factors, the 5400zl switches offer excellent investment protection, flexibility, and scalability, as well as ease of deployment, operation, and maintenance. Version Status Mitel Product Version Language Region Date J8697A MAT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global Certified Verticals Healthcare NEC: ishospital PMS NEC s ishospital is an all-in-one communications, management and billing application for the healthcare market and other institutions, where personal billing is needed. ishospital enables to provide care-free services to individuals like patients and employees. The application can be easily connected to the organization s existing networks, PBX and host systems. 5.1 MQT MiVoice 5000 R5.3 DE, EN, FR, IT CH PMS, Hospitality GT2F: GlobalTax Hospitality 99

106 GT Hospitality provides a hospitality call accounting / CDR analysis software for mono or multi-sites offering integrated hospitality features together with MiVoice MQT MiVoice 5000 R5.4, R6.1 EN, FR CH, FR, MEA Visually Impaired AlphaBraille: PhonAlpha Braille Equipment AlphaBraille s Phon Alpha solution for handicapped people provides Braille translation and screen magnification for i2070 clients together with our Aastra 5000 communication server. Version Status Mitel Product Version Language Region Date 7.0 MCT MiVoice 5000 R5.2 FR global

107 OpenCom 100 / OpenCom 1000 Certifications Certified Applications Alarm Server Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety. 1.11a MQT OpenCom 1000 R6.2 DE, EN CH Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities. While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems. 101

108 4.4 MQT OpenCom 1000 R6.0 DE CH, DE MQT OpenCom 100 R10.0 DE CH, DE CTI and Dialer Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT Mitel x, 10.x, 11.x DE, EN, FR, IT global UC and UCC 102 Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here.

109 Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT Mitel x, 10.x, 11.x DE, EN, FR, IT global

110 Certified Devices Headsets GN NetCom (Jabra): headsets Status Mitel Product GN NetCom Product Region Date MAT Mitel Soft Phone BluStar MAT Mitel BluStar MAT Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uc BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444 global global global Plantronics: Headsets 104

111 Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. Status Mitel Product Region Date MCT various terminals and soft phones global Certified Verticals Healthcare Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety. 1.11a MQT OpenCom 1000 R6.2 DE, EN CH

112 SIP-DECT Certifications Certified Applications Alarm Server Asperi GmbH: MAS-L Alarm Server MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via and GSM-SMS. v3.0 MQT SIP-DECT 5.0 DE, EN AT, CH ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media. 3.0 MQT SIP-DECT DE, EN, FR, IT CH

113 IQ Messenger: IQ Messenger Alarm Server IQ Messenger provides a full IP any-to-any supervised Messaging and Alarming platform without vendor preference. It is the intelligent hub between a broad range of new and existing branch specific communication and messaging systems. MQT SIP-DECT 5.0 EN NL New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 8.0 MQT Mitel SIP-DECT 5.0 DE, EN, ES, FR, IT, NL CH NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voic , Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities MQT SIP-DECT v DE, EN, IT CH

114 NovaLink: NovaAlert Alarm Server NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group. 9.8 MQT Mitel SIP-DECT 5.0 DE, EN, ES, FR, IT, NL CH Telecom: Jordaan Universal Messaging Server Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP s. 4.1 MQT Mitel SIP-DECT EN, NL NL Auto Attendant and IVR New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 108

115 8.0 MQT Mitel SIP-DECT 5.0 DE, EN, ES, FR, IT, NL CH NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voic , Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities MQT SIP-DECT v DE, EN, IT CH Certified IT Components Gateways AudioCodes: SPS Lync Gateway AudioCodes SIP Phone Support (SPS) is a value-added application, which enables smooth connectivity of Aastra's SIP-DECT devices into the Microsoft Lync environment. It enables the connection of SIP devices while providing Lync features such as single user identity on multiple devices, enhanced presence and Active Directory integration. SPS also supports advanced features such as call pickup and call park, click to call and Lync response groups. 109

116 Restriction: 3 way conferencing initiated by IP-DECT are not supported by the application. Note: IP-DECT device can participate in 3 way or N-way conference created by Lync. Version Status Mitel Product Version Language Region Date 3.0 MCT Mitel SIP-DECT 5.0 DE, EN global Ferrari: SIP2Lync Gateway OfficeMaster SIP2Lync provides a consequent integration of Aastra SIP-DECT into Microsoft Lync Server Lync-administrated users can be related to registered devices, so all devices of users are available with one number. During telephone calls the product is able to transmit the actual presence information to Lync. 1.0 MQT Mitel SIP-DECT 2.1 DE, EN DE

117 Mitel Alarm Server Certifications Vertical Applications Healthcare Schutzengel-Systeme, Dementia Care System Guardian Angel System provides protection mechanisms for elderly care environments offering emergency calls for elderly people and locationing and alarming mechansims, especially for nursing staff taking care for people suffering from dementia. 1.0 MQT Mitel Alarm Server 1.x, 2.x DE, FR CH

118 3000 Certifications These sections list all the Interops that have been done on the Mitel For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification SIP Compatibility The following list the SIP Interops that have been completed on the SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order. Provider Status MSA Member Level Rel Config Guide Windstream Windstream/Nuvox

119 Video Certifications These sections list all the video/audio interops that have been done with the MiVoice Video Unit and MiVoice Conference Unit devices. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. Following is a list of Certified SIP Video Devices and Service in Alphabetical order. Device / Service Product Status MSA Member Level MiVB Rel Config Guide Alcatel- Lucent ALU Aastra A5000 Mitel Aastra ClearSpan Mitel Asterisk Asterisk NOW Avaya Aura Avaya Session Manager Bluejeans Broadsoft MDP

120 Device / Service Product Status MSA Member Level MiVB Rel Config Guide Broadview MBG Silouette MSP Cisco Call Manager Cisco Telepresenc e VCS CounterPath Bria LifeSize Express SP _2 LifeSize Icon 6.0 SP Magor WorkSpace 5.0 SP Metaswitch Microsoft Lync PRE Mitel Aastra A5000 Mitel Polycom HDX _3 114

121 Device / Service Product Status MSA Member Level MiVB Rel Config Guide Siemens OpenScape Vidtel Connect and Meet- Me Vidyo Conference Server 5.0 SP2 PR Vidyo Vidyoway 7.1 PR _3 Zoom Cloud Video PRE

122 Mitel sets 3rd Party SIP Certifications This sections list all the 3 rd Party certifications for the Mitel SIP 53XX series sets. Service Version Sets Ver Status Description Config Guide Broadsoft R19 SP1 53XX _2 Broadsoft R19 SP1 53XX Device Management _2 Broadsoft R21 SP1 68XX Metaswitch XX Metaswitch XX Device Management Metaswitch 8.0 Aastra SIP- DECT Metaswitch XX Verizon 17 sp2 Aastra 68XX

123 Appendix A Mitel Interop Certification Levels 117 The following describes the certification levels that Mitel applies to 3PP products and services. Mitel-Approved Test (MAT) Certification. Generally applies for MSA MSP or MPP member products/services that are resold by Mitel. MAT certification utilizes a Mitel-approved testplan for the product/service category, which may be customized as necessary for the specific member product/service. MAT involves testing and/or validation by Mitel of the interface points between the Mitel platform and 3PP product/service, and may also include select evaluation of functional capabilities and documentation. Any limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. Nonetheless, it is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. MAT is reserved for key strategic components of the Mitel 3PP portfolio for which Mitel assumes a significant degree of responsibility for support, often acting as the interface between the customer and the 3PP as necessary. Mitel-Qualified Test (MQT) Certification Applies for various types of MSA member products/services, where a Mitel regional sales organization and the MSA member have mutually agreed to pursue Mitel certification in support of joint business opportunities. MQT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to deploy the solution at a customer site, subject in some cases to certain restrictions or limitations. Any such restrictions or limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. An MQT designation does not in any way imply that all functionality of the MSA member product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the MSA member and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Support for the integrated solution will be provided jointly by the sponsoring regional Mitel sales organization and the MSA member please refer to the Mitel Config Guide for further information. Mitel-Compatible Test (MCT) Certification. Applies for MSA MDP and higher member products/services, where the MSA member has optionally elected to pursue Mitel certification, as well as for certain other 3PP products/services where Mitel unilaterally elects to certify interoperability. MCT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to declare MCT certification. Any limitations identified during the testing are

124 documented in a formal test report and/or Mitel Config Guide. An MCT designation does not in any way imply that all functionality of the 3PP product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Mitel Product Support will provide support assistance related to the interop, but issues unique or specific to the 3PP will be referred to the 3PP as appropriate. Self-Assessment Test (SAT) Certification. Denotes that the 3PP provider of the product/service has performed the interop testing they deem necessary to interoperate successfully with the Mitel platform, and has asserted to Mitel that the interop was successful. While the 3PP may provide interop documentation to Mitel for informal review and archiving, Mitel does not formally review or approve the 3PP SAT results. Completion of SAT is generally a prerequisite for a 3PP to pursue MCT, MQT or MAT certification activities with Mitel. All support requests related to the SAT interop are referred by Mitel Product Support directly to the 3PP, as they are the ones making the assertion of compatibility, not Mitel. For informational purposes only, field-assessed means that the product/service has been reported to have been tested and/or used successfully in the field, though available details of such testing may be limited or vary widely. Mitel Product Support does NOT apply to fieldassessed interops. Mitel Solutions Alliance Membership (MSA) Levels MSA is a comprehensive program enabling a wide range of 3PPs to successfully create products and services that integrate and/or interoperate with Mitel s core business communications portfolio. It also aids in creating awareness of these products and services among Mitel retail channel sales partners and end customers. Through MSA, Mitel builds alliances with those 3PPs that share and complement our market vision, and can help us implement it rapidly and successfully. By joining MSA, 3PP members gain access to Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to Mitel customers. Refer to for more information. MSA offers the following primary membership levels. The MSA Developer Partner (MDP) level is the entry point into the MSA program for all developer and service provider partners seeking to enable integration, interoperability, deployment & support with Mitel platforms. 118

125 The MSA Solution Partner (MSP) level is for 3PPs whose products, solutions or services are resold by Mitel or where Mitel and the 3PP have mutually agreed to pursue strategic opportunities or markets. They require sponsorship by Mitel stakeholders, and receive all MDP benefits, plus additional benefits including greater channel visibility. Because products from these partners may be sold and supported by Mitel into our channel sales organizations, additional business and technical requirements apply, as determined by the internal Mitel sponsor. The MSA Premier Partner (MPP) level is for relationships that bring strategic or specialized value to Mitel. They require sponsorship by Mitel stakeholders, and receive all MSP benefits plus additional benefits including extensive collaboration and goto-market support from Mitel Product Line Management. 119

126 120 Technical Reference Guide