Updating Your YRDSB Email & Wireless Network Password on Mobile Devices/Tablets/Laptops If you change your Board password and you forget to change the password on any of your mobile devices/tablets/laptops that access the Board wireless network (YRDSB A or YRDSB S) AND/OR your Board email, your account can be locked out for up to 30 minutes until all of your computers or devices have been updated. And even when you then enter the updated password on your device(s), if the account is locked, the device will not save your credentials. Thus it is vital that you follow the instructions below, according to your device make and model, to ensure you minimize the risk of locking your account. It is important to note that you need to change the password on ALL mobile devices/laptops that access the Board s wireless network and/or your Board email account or you run the risk of locking your account. Short of supplying the configuration settings below to assist you with modifying your password for your Board email to a personal mobile device, as well as providing instructions for modifying your password to the Board s wireless, this is the extent of the Board s Enterprise Help Desk support of personal mobile devices/computers. You may need to contact your mobile provider and/or device manufacturer for further assistance. If you suspect your account is locked, you can either wait 30 minutes and try these instructions again or contact the Help Desk at 905 727 0022 ext. 4357 to have them unlock your Board account. Refer to the following instructions on how to change your YRDSB password on each individual device: iphone, ipad/ipad Mini, ipod (ios) email and wireless settings Android Phones & Tablets email and wireless settings BlackBerry Phones & Tablets email and wireless setting Laptops Operating systems (Windows 8, Windows 7, Windows XP) wireless settings If you utilize a device not listed above, you will need to seek out further assistance from your device s manufacturer. Note that the instructions provided are for the latest versions of the mobile operating systems. Your device s settings may differ slightly. Regardless of the device/tablet/laptop being used, you need to do the following to change the password on your device: 1. Forget the YRDSB Board wireless network on all your mobile devices before changing your password. 2. Turn ON Airplane / Flight Mode on your device. 3. For any personal computer/laptop connected to the YRDSB Wireless Networks, turn OFF the wireless. AFTER you change your Board password via the BWW (Teachers/EAs/Caretakers) or the use of Ctrl+Alt+Del on Board issued Admin based computers (Administrative Staff) at your Board location while hard wired to a network drop, proceed with the following on each personal mobile device: 1. Under your device s Settings option, access your existing Board email account set up and update the password. 2. Turn OFF Airplane / Flight Mode. 3. Re connect to the Board s wireless network. If necessary, change your credentials for wireless access to the Board s wireless networks. Refer to page 7 of this document for instructions. Updating Your Board Password on Mobile Devices/Tablets/Laptops 1
iphone, ipad/ipad Mini, ipod (ios) (illustrations using ios 7) Forget the YRDSB Wireless Network and turn on Airplane Mode: Note: You will not be able to Forget YRDSB A or YRDSB S unless you are located within a Board building. 1. Click on Settings. 2. Select Wi Fi. 3. Select the YRDSB wireless network (YRDSB A or YRDSB S). 4. Select Forget this Network. 5. Click Forget when prompted. 6. Select Wi Fi button at the top left hand corner to return to the previous screen. 7. If your mobile device also has 3G or LTE capabilities you will also need to turn on Airplane Mode. Under Settings, turn ON Airplane Mode. Change the Password on your Email Account: 1. Click the Settings icon. 2. Select Mail, Contacts, Calendars. 3. Select the Account set up for YRDSB email access (i.e. Exchange). 4. Click the arrow next to the email address. 5. Enter your new password. Please note that it may prompt you that it cannot verify your new password since you are in Airplane Mode. Click OK, then Done and then Save. 6. Select Done. If you experience any issues with the above, you may need to delete and recreate your Board account on your i device. Instructions can be found on the BWW at: Services Information Technology Services Click on I Need Help in the left hand pane and then choose Email. Under Additional Resources section refer to the document Configuration of YRDSB email on Mobile Devices Updating Your Board Password on Mobile Devices/Tablets/Laptops 2
Reconnecting to the YRDSB Wireless Network: 1. Turn OFF Airplane Mode under Settings. 2. Under Settings, select Wi Fi. 3. Assuming you are within a Board building, select the YRDSB wireless network appropriate to you YRDSB A for YRDSB domain users, YRDSB S for Learning domain users. 4. When prompted enter your Username and NEW Password. Note, if connecting to YRDSB S, you need to enter learning\ in front of your Username. When you are finished entering your credientials, click Join. 5. When prompted, click on Accept. 6. You are now connected to the YRDSB wireless network. Additional instructions on connecting to the YRDSB wireless network can be found at: Services Information Technology Services Click on I Need Help in the left hand pane and then choose Network Refer to the document Enterprise Wireless Information (PDF) Updating Your Board Password on Mobile Devices/Tablets/Laptops 3
Android (Phone and Tablets) Forget the YRDSB Wireless Network and turn on Airplane Mode: 1. Go to Settings. 2. Select Wi Fi. 3. Select the YRDSB wireless network. 4. Select Forget. If your device utilizes 3G or LTE, you need to also turn your ON the Flight Mode: 1. Go to Settings. 2. Click More settings (or More Networks). 3. Place a checkmark for Flight mode and click OK when prompted. Change the Password on your Email Account. Note that the instructions may vary depending on your Android device model and Android version: 1. Go to Settings. 2. Under the Account section, select the Account that represents your connection to the YRDSB Exchange server (i.e. Microsoft Exchange ActiveSync). 3. Under Common settings, select Settings. 4. Select the Account name again. 5. Scroll down, and select Exchange server settings. 6. Change the password and click Done. If an error message prompts (as you have no wireless connection), ignore the error message. For earlier Android operating systems, the following may be applicable: 1. Go to SETTINGS 2. Select ACCOUNTS AND SYNC 3. Select the EXCHANGE ACCOUNT 4. Select ACCOUNT SETTINGS 5. Select EXCHANGE SERVER or INCOMING SETTINGS 6. CHANGE YOUR PASSWORD and click NEXT 7. Click YES and IGNORE the error message Updating Your Board Password on Mobile Devices/Tablets/Laptops 4
Reconnecting to the YRDSB Wireless Network: 1. Go to Settings. 2. Select More Settings. 3. Remove the checkmark beside Flight Mode. 4. Under Settings, go to Wi Fi. 5. Assuming you are within a Board building, select the YRDSB wireless network appropriate to you YRDSB A for YRDSB domain users, YRDSB S for Learning domain users, and click Connect. 6. When prompted enter your Username and NEW Password. Note if connecting YRDSB S, you need to enter learning\ in front of your Username. 5. You are now connected to the YRDSB wireless network. Additional instructions on connecting to the YRDSB wireless network can be found at: Services Information Technology Services Click on I Need Help in the left hand pane and then choose Network Refer to the document Enterprise Wireless Information (PDF) Updating Your Board Password on Mobile Devices/Tablets/Laptops 5
Blackberry Users with BES accounts: If your Blackberry device is connected to the YRDSB Blackberry Enterprise Service (BES), your account password will be automatically updated on your Blackberry device for both email access and connection to the YRDSB wireless networks. If you still experience difficulties with your Blackberry that utilizes the Blackberry Enterprise Server, please call ext. 4357, Option 3, Option 1 for further assistance. Users utilizing BIS (Blackberry Internet Server) or ActiveSync (Blackberry Z10 or Q10): Within the Email Accounts configuration on your device, you will need to change the password in the Password field. As there are countless variations of Blackberry s with different operating systems, please refer to your device instructions for further details on changing your email password. Before changing your Blackberry s email account password, it is recommended that you Forget your connection to the YRDSB wireless network (YRDSB A or YRDSB S), place the device on Flight Mode and then change your email account password. You will then need to turn off Flight Mode and re connect to the YRDSB wireless networks. Instructions on connecting to the YRDSB wireless network can be found at: Services Information Technology Services Click on I Need Help in the left hand pane and then choose Network Refer to the document Enterprise Wireless Information (PDF) Updating Your Board Password on Mobile Devices/Tablets/Laptops 6
Changing Your Password for Access to the YRDSB Wireless Networks If you have changed your Board password and you can no longer access YRDSB S or YRDSB A on your personal computer/laptop, do the following based on the applicable operating system. This assumes you had been previously connected to either YRDSB S or YRDSB A and had followed the instructions outlined in the Enterprise Wireless Network document posted on the BWW: Services Information Technology Services. Click on I Need Help in the left hand pane and then choose Network. Refer to the document Enterprise Wireless Information (PDF). Windows 8: 1. Swipe from the right hand side and click Settings. 2. Click on the Wireless Networks button. 3. Select the appropriate wireless network (YRDSB S or YRDSB A) and choose Connect. 4. Depending on your settings, you may be prompted with one of the following: a) A dialog box to enter your credentials: Type your Board User name and new password. Click OK. You should now be able to connect to the Board s wireless network. b) A screen saying it Can t connect to this network : Click Forget network. Select the applicable wireless network again (YRDSB S or YRDSB A), choose Connect and at the prompt, enter your Board User name and new password. Click OK. If prompted, choose Connect to Continue connecting? You should now be able to connect to the Board s wireless network. Updating Your Board Password on Mobile Devices/Tablets/Laptops 7
Windows 7: 1. Click on the Wireless Network Connection icon in the Notification area. 2. Click Open Network and Sharing Center. 3. In the left hand pane, click Manage Wireless networks. 4. Right click the appropriate Board wireless network (YRDSB S or YRDSB A) under Networks you can view, modify and reorder and choose Properties. 5. Click on the Security tab. 6. Click the Advanced settings button. 7. Click the Replace credentials button. 8. At the accompanying dialog box, enter your Board User name and new password. Then click OK three times. You should now be able to connect to the Board s wireless network. Updating Your Board Password on Mobile Devices/Tablets/Laptops 8
Windows XP: 1. You should be prompted with a balloon asking you to Click here to select a certificate or other credentials for connection. Click on the balloon. 2. You will be prompted with an Enter Credentials dialog box. Enter your Board User name and new password. Click OK. You should now be able to connect to the Board s wireless network. Updating Your Board Password on Mobile Devices/Tablets/Laptops 9