Connecting Your Business to the Cloud Jeff Coomans Sr. Manager New Product Development Hawaiian Telcom
Agenda What is the Cloud? Top Cloud Apps How Do I Get Started? Examples Business Benefits Migration Strategies
Disclaimer Hawaiian Telcom does not specifically endorse any of the companies mentioned in this presentation.
Cloud Definitions Cutting through the Confusion SaaS = Software as a Service SaaS Software and applications to run business operations over a network. PaaS = Platform as a Service PaaS A software platform that allows developers to write applications that run in the cloud. 4 IaaS IaaS = Infrastructure as a Service Renting shared computing infrastructure, such as servers, storage, processing capacity, databases or networking
Perceived Cloud Benefits We will save money 54% 54% 53% 54% We will be more productive 47% 46% 53% 54% We will be more flexible 40% 39% 44% 43% We will be more innovative We will be more responsive 33% 33% 33% 36% 27% 28% 24% 23% Employees 2-10 11-20 21-50 Total 5
Cloud Benefits Cost Productivity Eliminate Upfront Hardware/Software Costs Lower Ongoing Costs (Install & Support, Power, etc.) Avoid Technology Obsolescence Improved Availability ( Always On ) Greater Accessibility (Desk, Home, Mobile) Improved Functionality Scalability Add New Services Quickly Expand/Contract on Demand Business Continuity & Disaster Recovery Keep the Business Running During Outages Recover Cleanly and Quickly from Significant Events Security Benefit from a Service Provider s Defense in Depth Reduce Internet Footprint 6
Cloud Adoption 2-10 11-25 26-50 51-100 101-250 Current Adopters 25% 41% 53% 58% 60% Next Wave (2-3 Years) Total Using Cloud (3 Years) Nonadopters 51% 42% 32% 29% 31% 76% 82% 85% 87% 91% 24% 17% 15% 13% 10% 7
Top Cloud Apps Top Services Currently Deployed Email Unified Communications Voice Instant Messaging Online Backup Up and Coming File Sharing / Collaboration Web Conferencing Project Management / CRM 8
How Do We Get There? 9
Cloud Checklist Engage a Managed Services Professional to Plan & Design Which App. First? What are my Business Requirements? Migration Strategy Implement Cut-over Training (End-User and Admin) Choose a Vendor(s) Free vs. Paid Public vs. Private Terms of Service / SLA Manage Ongoing Moves, Adds, Changes Metrics & Reporting 10
Example: Email Plan & Design Business Needs Client Support (PC, Mobile, etc.) Functionality (Calendar, Anti-Spam, etc.) Synchronization Storage Space Security & Regulatory Compliance Bandwidth Requirements Approx. 1-7 Kbps of peak usage/user Migration Strategy Clean Up Current Directory Information (Meta Data.) Archive/Migrate Old Messages Update MX Record 11
Example: Email Choose a Vendor Free vs. Paid Remember, if it s free, you are NOT the customer! Public vs. Private Just for me, or shared? Security level and/or compliance usually decides Terms of Service / SLA Availability SLA Performance SLA Data Ownership Contract Termination Response / Repair Times 12
Example: Online Backup Plan & Design Business Needs Platform Support (OS, Server, Client) Functionality (Automated, Incremental, etc.) Encryption (TNO) Storage Space Security & Regulatory Compliance Recovery Bandwidth Requirements App. Configurable? Migration Strategy Client Selection Data Selection (Full, Partial, etc.) Seeding 13
Example: Online Backup Choose a Vendor Free vs. Paid Remember, if it s free, you are NOT the customer! Terms of Service / SLA Availability SLA Performance SLA Data Ownership Contract Termination Recovery Times Overage (Usage) 14
QUESTIONS?