Arkadin helps you achieve more at work: The Microsoft Office 365 voice experts

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1 Arkadin helps you achieve more at work: The Microsoft Office 365 voice experts

2 Arkadin is the world s expert at bringing voice to Office 365. We understand the complexity of voice deployments and have proven we know how to deliver Microsoft voice to Office 365. Our mission is to increase the speed of communication, simplify the user experience, and help customers achieve more at work. Arkadin, as a global Microsoft Cloud Solution Provider, is your single source for Office 365 licensing and Skype for Business voice deployments (hosted, hybrid, dedicated) in North America, Europe, Asia, and Latin America. We turn Skype for Business into a global phone, conferencing, and contact center solution all under a single pane of glass. Arkadin Total Connect for Office 365 simplies the Unified Communications experience.

Arkadin, as a global Microsoft Cloud Solution Provider, is your single source for Office 365 licensing and Skype for Business voice deployments (hosted, hybrid, dedicated) in North

3 Years of Working with Microsoft. Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services Arkadin was the key partner in helping Microsoft deploy the first instance of hosted voice Arkadin has been adding voice to Microsoft Cloud services since the days of Office Communication Server (OCS), then Microsoft Lync and now Skype for Business. Arkadin is proud to be officially certified as a: Microsoft Partner Gold Communications

2010 2008 Arkadin was the key partner in helping Microsoft deploy the first instance of hosted voice.

4 Arkadin Total Connect for Office 365 Unify your voice, video, conferencing, , and contact center on to a single, intelligent, mobile-friendly communication platform built on the Microsoft technologies of Office 365 and Skype for Business. Microsoft Partner Gold Communications Services include: Designed for: Business benefits: Voice configuration and support Cloud consulting and migration services On-boarding and end-user training Account management with one invoice Conferencing and contact center 50 to 1,000 end-users Domestically and globally dispersed Existing Microsoft Office 365 investment Looking to upgrade or replace existing business phone system Move to the Cloud Simplify the end-user experience Get more done, faster Consolidate apps and reduce cost Technology-friendly workplace Growing mobile footprint

Microsoft Partner Gold Communications Services include: Designed for: Business benefits: Voice configuration and support Cloud consulting and migration services On-boarding and end-user training

5 [One partner, many services] Phone system Turn Skype for Business into a business-class phone system with unlimited calling plans, international access, and unified messaging. PSTN conferencing Integrated audio, web, and video conferencing with local dial-in access from 55+ countries. Contact center Native Skype for Business contact center that intelligently routes instant messaging, voice, , and web chat. Office 365 Microsoft s Cloud-hosted business productivity tools, including the new voiceenabled E5 license. Migration and support Live admin-level support, direct escalation to Microsoft, and end-user training, so you can say goodbye to online communitybased forums.

Contact center Native Skype for Business contact center that intelligently routes instant messaging, voice, email, and web chat.

6 How does Arkadin enable Skype for Business phone system? Arkadin connects Exchange Online to Skype for Business with a call plan and phone number to deliver enterprise-ready phone systems in the Cloud. Featured use cases: Phone system as a service: Voice specialists: Access anytime, anywhere Inbound/outbound calling Simultaneous ring Call forwarding Team calling Pay-as-you-grow Unlimited calling plans Number porting Unified messaging International calling Add voice to EO2, E3, E4, and E5 licenses First to deploy Microsoft in the Cloud 400+ customer deployments 10,000+ end-users on the platform

Featured use cases: Phone system as a service: Voice specialists: Access anytime, anywhere Inbound/outbound calling Simultaneous ring Call forwarding

7 How does Arkadin enable Skype for Business conferencing? Arkadin makes it easier to collaborate with colleagues, customers, and partners in real-time with local, dial-in audio from anywhere in the world. Use local access numbers connected directly into a dedicated Skype for Business conferencing server. Featured use cases: PSTN conferencing: Native Skype meetings: One tool for everything Move from IM to online meetings without thinking Drag and drop participants Meet faster without scheduling Pay-as-you-grow Flat-rate, unlimited PSTN conferencing Local access from 55+ countries Consolidate vendors and contracts Simplify number of user apps Voice, video, and screen sharing Eliminate third party conferencing providers No more per minute fees Meetings held directly in Skype for Business One technology, one datacenter

Use local access numbers connected directly into a dedicated Skype for Business conferencing server.

8 How does Arkadin enable Skype for Business contact center? Manage communications with your customers, employees, and business partners with Clarity Connect, the native Skype for Business contact center hosted in the Cloud by Arkadin. Featured use cases: Contact center as a service: Working better together: Mission-critical support (voice routing) Internal help desk (IM routing) Sales teams (call recording and coaching) Escalation queues Self-serve IVR Routing for high value customers Live web chat Pay-as-you-grow CRM integration (SFDC and Dynamics CRM) Monthly license per user On-premise functionality without IT Chosen platform by Microsoft for both travel and support teams First to deploy Clarity Connect in the Cloud Voice expertise enables quick deployment Team of certified pre-sales engineers and solution architects are in-house to support the deployment

Featured use cases: Contact center as a service: Working better together: Mission-critical support (voice routing) Internal help desk (IM routing) Sales teams (call recording and coaching) Escalation

9 How does Arkadin enable Microsoft Office 365? Arkadin plans, deploys, and supports your organization to ensure a successful transition to the Microsoft Cloud. As a Microsoft Cloud Solution Provider, Arkadin is also your trusted point of contact for local support, training, and invoicing. Featured use cases: Office 365 benefits: Cloud Solution Provider: Move to the Cloud End-of-life Exchange server Focus IT on your core business, not Consolidate vendors Simplify administration Business-class and social IM and online meetings File storage and Office apps Analytics and ediscovery Cloud voice Single source partner for planning, deployment, and support Manage voice complexity Local support (Tier 2 and Tier 3) End-user training and adoption

Featured use cases: Office 365 benefits: Cloud Solution Provider: Move to the Cloud End-of-life Exchange server Focus IT on your core business, not email Consolidate vendors Simplify

10 Simplify your voice cutover to the Cloud by leveraging the experts. Migrating mission-critical business apps requires expertise in planning, preparation, and project management. At Arkadin, we have completed more than 400 voice migrations and moved 14 million inboxes into the Microsoft Cloud. Planning: Deployment: Operations: Dedicated project manager Identify requirements Present available options Define project plan and scope Calculate bandwidth requirements Assess and optimize network Build communication plan Build tenant/environment Migrate data ( , content) Provision users and assign call plans Configure call-flows and auto-attendants CEBP integration (ex: CRM) Validate and stabilize the platform Train-the-trainer with our IT team Live end-user support and training Assist with complex moves, additions, and changes IT admin support Live, local help desk

Planning: Deployment: Operations: Dedicated project manager Identify requirements Present available options Define project plan and scope Calculate bandwidth requirements Assess and optimize network

11 Compare Skype for Business Voice plans: Choose the plan that s right for you Conferencing for Office 365 Phone system for Office 365 Contact center for Office 365 Unlimited local, toll dial-in audio from 55+ countries Online meetings Inbound/outbound PSTN calling (domestic/international) Unlimited inbound/outbound domestic minutes Unified messaging with Exchange online Auto-attendant, response groups, attendant console Call recording and reporting Advanced call flows Intelligent skills-based routing Agent console and CRM integration Contact center dashboard and analytics Based on E3, E4, and E5 licenses

inbound/outbound domestic minutes Unified messaging with Exchange online Auto-attendant, response groups, attendant console Call recording and reporting

12 [Enjoy Skype for Business voice] Not sure if Skype for Business Voice is right for your organization? Contact Arkadin, the Microsoft voice experts, to see it in action and decide if it s right for your organization. Visit: arkadintotalconnect.com Call: moreinfo@arkadin.com

Contact Arkadin, the Microsoft voice experts, to see it in action and

How To Use Microsoft Lync For Business

How To Use Microsoft Lync For Business Managed Private Cloud for Microsoft Lync www.connectsolutions.com sales@connectsolutions.com (510) 350-3500 You already know how Microsoft Lync can increase employee productivity and lower communication