Telework and Continuity of Operations

Transcription

1 Telework and Continuity of Operations John Leonard IT Service Continuity Management, Cisco Systems Telework Exchange Town Hall April 22,

2 Telework: ideal for COOP resilience Connects remote workers together quickly Easy to use, minimal training required Provides flexibility for every day work efficiency Can be used daily for many activities besides business continuity, crisis management, and disaster recovery Allows for collaboration, communications, and sharing work to all users regardless of location Green program - reduces travel; increases crisis safety Pandemic flu response allows social distancing; collaboration can continue without spreading infection between workers in same location Reduces time to recover at alternate work site Resilience = Continuity + Recovery

3 Government Customers Benefit from Cisco Lessons Learned in Telework Ensure system security and reliability (Secure wireless) Make operational information Web-accessible (Intranet) Enable remote access to systems (IP Security VPN) Transition employees whose work best suits telework first Migration plan for culture of telework that enables workforce, supervisors, & executives to collaborate on line (virtual ICS) Define telework metrics that reward managers and capture successes that guide new teleworkers 3

4 Cisco Teleworker Solutions Employee Home Company Office Always-On VPN Tunnel Linksys Router (VPN) IP Phone Cisco 871 Router (ECT) Virtual Private Network (VPN) Enterprise Class Teleworker (ECT) Enabling Technologies Deployment Features Site-to-site software VPN provides network connection IP Phone same phone as in office QoS maintains voice quality Integrated SECURITY controls access to the corporate network Centralized management ensures uniform configuration policies Uses existing broadband Internet connection Single number access No end-user support or input required Solves spouse and kids access issues Video conferencing ready 4

5 Cisco Enterprise Class Teleworker Cost/Benefit ROI We believe work is something you do, not a place you go! - Brad Boston SVP, Cisco Government Ensures Business Resilience Empowers employees to maintain productivity during workforce disruptions Ensures high availability and quality of business-critical data and applications Provides transparent data, voice, and video access from anywhere Enables Workforce Mobility, Extends Office Remote Access (RAEX) provides full access to enterprise applications and multimedia Delivers identical Cisco Unified Communications features remotely Reduces Operating Expenses and Travel $ Improved telework employee productivity by 40% since 1990s; 300% ROI Reduced costs in cabling by 60%, furniture by 50%, construction by 42%, IT capital by 40%, and real estate rent by 37%. Bricks to Clicks Traditional vs. Mobile workers Green Goal: decrease Cisco carbon footprint; travel savings fund TelePresence rooms 5

6 Cisco IT Global Virtual Private Network Deployment Cisco ASA 5500 Series Concentrator Locations Internet HW ECT (Cisco IP Security SW VPN tunnel) (User ISP connection) Mobile Teleworker Approximately 35,000 possible Cisco SW and HW VPN Connections - 9 Production Data Centers - 45 Development Data Centers - Total >120,000 sq ft raised floor - 85,000 web sessions per day - Operates at 50% global capacity - Voice, data, video plus backup 6

7 Key Tools for Telework and COOP: IPICS COOP Remote Site Video Mobile Teleworker IP Unified Communications WebEx teleconferencing Instant messaging calendar Mobile devices Laptop computers Broad band Internet Desktop video Cisco TelePresence Telework centers ISDN video teleconference IPICS communications 7

8 A conference call is just not good enough! - Karen Dye, Business Continuity Manager, Sun Microsystems Time is of the essence in a crisis on voice-only teleconference, sharing visual information is extremely difficult When every second counts, most people cannot give voice-only situation reports needed for efficient crisis communications WebEx teleconference adds data and video with so information flow is fast and easy for any meeting Secure virtual private network offers redundant alternative if your organization s network goes down Essential to plan and implement tools before disaster occurs! Voice Data Video

9 Transform Business Disruptions into Business-as-Usual 9

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11 Is Your Organization Prepared Today for What Might Happen Tomorrow? 50% What would you do if 50% of your employees could not come to work for a week? 90% What would you do if 90% of your workforce could not come to work for a month? Would you be able to maintain business continuity if your employees could only work from home? Would you be able to maintain communications with your employees? 11 11

12 Increased Workforce Resilience - Key to Business Continuity Power Outage Failure of Server, Host, Application, Software Workforce Disruption 88% of organizations prepared 70% of organizations prepared 13% of organizations prepared Only 13% of organizations today are prepared for a major disruption in workforce operations. Source: Gartner 12

13 Government Telework: 2008 Overview Drivers Challenges Recruiting and retaining skilled resources, DoD base realignment and closure (BRAC) Aging and retiring federal, state, local govt workforce Continuity of Operations (COOP) planning Pandemic preparedness Green programs Real estate value proposition Security Regulatory compliance Performance management Electronic access to enterprise information Limited and costly workspace Attracting new talent (Generation Y) 13

14 Top 5 Reasons Why Teleworking Is Not Fully Adopted by Agencies/Companies IT Security concerns 45% Management control, productivity 25% Low priority in calm times 10% Last mile (ISP access & bandwidth) 10% Government employee expense 10% 14

15 Workforce Resilience Key Concerns Scenario Solution Technologies Cost Loss of physical facility Natural disaster restricts movement Force relocation to another facility Dispersed workforce Distributed force Secure wireless LAN IP Security VPN IP Communications Quality of service (QoS) Remote management Benefit Pandemic social distancing 15

16 Cisco/WebEx approach to COOP is based on Integrated Resilience Across Organizations Federal Preparedness (FPC-65) Requirements Policy guidance for federal executive branch department and agency COOP plans Continuity of Operations (COOP) Alternate Facilities Allow key staff to perform functions under various threat conditions Interoperable Communications Maintain critical communications within and among agencies, and to customers and public Workforce Resilience Communication Resilience Application Resilience Network Resilience Protect Vital Information Protect and enable critical information systems, applications, and records; and to support agency functions Resilience = Continuity + Recovery 16