Enterprise Cloud Services from Dimension Data. KB Rajendran Head IDC & Cloud Services

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1 Enterprise Cloud Services from Dimension Data KB Rajendran Head IDC & Cloud Services

2 The changing role of IT What changes with this shift in focus? This matters less Skills required Investment approach Business knowledge Global thinking Competitive pressure Outcomes-driven This matters more

3 Shifting the thinking within IT Most organizations are currently in the midst of a significant transformation towards consuming IT as a service Consumption model Pay as you consume Catalog-based app store On demand Departmental budget Technology model Standardized Abstracted Secure Highly available IT operations model Automation & self-service Best practise run books Service product focus Outsource non-core

4 Dimension Data is enabling services-based business models Data center solutions LoB (professional and managed services) Public and private cloud services Cloud and ops services SaaS vendors Saas offering IT-as-aservice Cloud & enablement services Tier 2 / 3 service providers Iaas services Consumption model Pay as you consume Catalog-based app store On demand Departmental budget Technology model Standardized Abstracted Secure Highly available IT operations model Automation & self-service Best practise run books Service product focus Outsource non-core

5 Legacy IT SaaS PaaS IaaS The client journey to IT-as-a-service IT-as-a-service Application-led Infrastructure-led

6 Legacy IT SaaS PaaS IaaS The client journey to IT-as-a-service SaaS applications Community cloud Private cloud IT-as-a-service Application replacement Public cloud Managed data center Application-led Infrastructure-led Application development Data center redesign Infrastructure virtualization Managed hosting

7 Legacy IT SaaS PaaS IaaS The client journey to IT-as-a-service SaaS applications Community cloud IT-as-a-service Application-led Infrastructure-led Application replacement Application development Private cloud Dimension Data cloud tenets: Provide an offering at every stage Public of cloud client development Leverage our local client engagement model to support the client journey Data centre redesign Every Line of Business to extend its strategy to include Cloud Services Managed data centre Managed hosting Infrastructure virtualisation

8 What is holding organizations back? Is Cloud ready? The primary reasons CIOs are reluctant to adopt cloud computing include: Security Reliability Compliance & Data Sovereignty

9 What is holding organizations back? Are organizations ready? There is little CIO movement towards using external data center providers and many are continuing to build data center capacity. 80% of respondents have built/are building/have upgraded data center capacity 30% of these expect to run out of capacity within 18 months Uptime Institute: 2012 Data Center Survey

10 What is holding organizations back? Are organizations ready? Application development 28% Infrastructure build, test and maintain 72%

11 Redirect resources to higher value activities Application development Infrastructure build, test and maintain?

12 Where do you sit today? Generic Apps Standardize Simplify Rent Conferencing CRM Payroll Project management Telephony Mobile device management Genetic Apps Specialize Invest Own Trading system Telemetry app Analytics app Content animation

13 Where do you plan to sit? Generic Apps Standardize Simplify Rent Genetic Apps Specialize Invest Own Conferencing CRM Payroll Project management Telephony Mobile device management Trading system Telemetry app Analytics app Content animation

14 Cloud tipping point

15 How Dimension Data Makes Enterprise Cloud A Reality

16 Dimension Data Managed Cloud Platform (MCP) A fully managed and integrated cloud platform delivered as a service Designed to deliver enterprise class service levels Dimension Data Managed Cloud Platform Hosted or On-Premise Fully Automated Dimension Data CloudControl Available as OPEX Monitored & Managed With 99.99% SLA

17 Breadth Of Cloud Offerings Dimension Data Managed Cloud Platform Public MCP Public CaaS Deployed in each region Private MCP Private CaaS Client data cenre, Dedicated Dimension Data CloudControl Hosted Private MCP Hosted Private CaaS Dimension Data data centre Levels of Sharing Provider & Community MCP Dedicated platform for resale by SP or community Managed Hosting Managed physical and virtual infrastructure hosted in a Dimension Data data centre

18 Product Families and Cost Principles for CaaS Lower Cost Higher Cost More Shared Elements Level of Sharing Cost of Service Less Shared Elements Public CaaS Hosted Private CaaS Private CaaS Managed Cloud Platform Managed Cloud Platform Managed Cloud Platform CloudControl CloudControl CloudControl Usage Bundles Hosted Private MCP Option 1 Hosted Private MCP Option 2 Hosted Private MCP Option 3 Hosted Private MCP Fully Dedicated DD Price Small Med Custom Dedicated: Servers Storage Hypervisor Hosted in DD DC Dedicated: Servers Storage Hypervisor Array Hosted in DD DC Dedicated: Servers Storage Hypervisor Array Physical NW Hosted in DD DC Dedicated: Entire Private MCP Hosted in a DD DC

19 DD Cloud Footprint Amsterdam California Tokyo Hong Kong Virginia Ahmedabad Jakarta Johannesburg Sydney Dimension Data Empowers 3 Leading Telcos Cloud Capabilities

20 Managed Cloud Platform (MCP) Single, global platform for public and private clouds Managed Hosting Public MCP Private MCP Hybrid Connect Hybrid Connect Dimension Data CloudControl White label / Dimension Data CloudControl Dedicated servers Virtual servers Cloud servers private-label cloud Cloud servers

21 ability to execute 2012 Cloud IaaS MQ Dimension Data is a Leader challengers leaders Amazon Web Services Terremark Savvis Bluelock Joyent CSC GoGrid Dimension Data SoftLayer Tier 3 Rackspace OVH Virtustream Fujitsu Dell niche players completeness of vision visionaries Source: Gartner Magic Quadrant for Cloud Infrastructure-as-a-Service by Lydia Leong, Douglas Toombs, Bob Gill, Gregor Petri, and Tiny Haynes. 18 October 2012.

22 Tolly Group report findings Faster processing than AWS Faster memory throughput Faster file access speed Greater network throughput

23 There are various aspects to cloud adoption Application On-Boarding Public vs. Private OpEx vs. CapEx Security and Compliance Global Coverage System Integration In-house Readiness Operational Alignment

24 Client Adoption: What our clients are telling us The move to cloud services is a journey over time and all is not equal! 4 Hybrid cloud model preference 3 Leverage of public cloud services 2 Building private cloud architectures 1 Emergence of public cloud models Cloud enablement projects Key findings: The cloud model is a new consumption model of technology and services The business benefits of cloud models are compelling in many ways Adoption will need to be structured and support existing business systems Most likely end state: hybrid model

25 Our Cloud Services strategy: Aligned to client requirements Our objective: An offering at every stage of a client s adoption journey 4 Hybrid cloud model preference 3 Leverage of public cloud services 2 Building private cloud architectures 1 Emergence of public cloud models Cloud enablement projects Dimension Data cloud tenets: Provide an offering at every stage of client development Every Line of Business is included Every Line of Business to extend its strategy to include Cloud Services

26 Typical Work loads for Cloud Public Cloud Workloads Private Cloud Workloads Development and Test Websites, Intranet Portals E-commerce Sites Hosting Co-operative Banks Apps University Management System Hosting Projects Management Apps CRM Apps HR & Payroll Apps 1. Meeting the Security & Compliance requirements. (Defence, BFSI apps etc) 2. Scaling up for peak demand and then scaling back down (e.g. Test & development, e-commerce etc) 3. Meeting IT as a Services (E.g. Departmental Needs) 4. Businesses that require shorter Time to Market and have aggressive expansion Plans (e.g. ecommerce etc) 5. Want to run databases and other elements of apps outside the cloud (e.g. BFSI)

27 Client Use Cases in Asia Pacific A large government department in Australia has moved their SAP workload to Dimension Data s cloud platform using Public & Private instances in Hybrid Model. A global retailer uses Dimension Data s Cloud Platform to deliver their E-Commerce and ERP Platform. Across the Globe A Core Banking Application provider, is using DD Public Cloud to deliver application as a Service to smaller Co-Operative Banks in India. One of the Top 5 global banks has chosen Dimension Data s cloud and Managed Hosting platform to move a client facing workload in Indonesia.

28 Case study: State Co-Operative Bank India State Agency for Promotion of Information Technology The current requirement was to design and implement IT infrastructure to support 126 branches of State Co- Operative Bank. Challenges Migrating the core banking application architecture from Managed hosting to cloud. Planning for backup & recovery infrastructure as per the client s DR requirements. Providing MPLS connectivity to Public Cloud. Designing the best optimized solution at the price committed by the incumbent vendor. Aggressive timeline for service implementation. Our Solution and Benefits A PoC was conducted for testing the critical features like MS-SQL clustering on Cloud. A scalable, secure and segmented environment including server, storage and network elements in a pay-as-you-grow model for primary DC requirements. Designing the Managed Hosting solution to take care of DR centre requirements. CPNC solution designing to connect through the MPLS Cloud into the Ahmedabad MCP.

29 Case Study: Large Government Department India Challenges A custom hosting cloud solution to host their application. High availability and disaster recovery requirements. All testing and development are done on the cloud platform and they re migrating some of their App tier applications on this platform. Benchmarking performance and TCO on the platform. Capability to scale up capacity when the workloads increase at specific times of the month/quarter/year. Our Solution and Benefits Currently the process of scaling up is through the self-service portal, however we are leveraging our APIs with the App vendor, and looking at automating the process of scaling up and scaling down. The entire service is provided to the client as a managed service.

30 Case study: Kathmandu Kathmandu, a New Zealand based retailer of outdoor gear, aimed to drive sales growth with new stores and products, while controlling costs and improving efficiencies in its supply chain. Effective inventory management was the key to executing this strategy -- Challenges Dynamic online retailing market. Multi-country sales operations. Drive sales growth while controlling costs and increasing supply chain efficiencies. Our Solution and Benefits A scalable, secure and segmented environment including server, storage and network elements in a pay-as-you-grow model. Access to any of the seven Managed Cloud Platforms (MCP) that Dimension Data has across the globe. Better inventory management across stores and regions with new ERP application. Improved expense management through operating cost model for IT infrastructure. Simplified IT operations: ability to configure own networks, servers or storage on any of Dimension Data s Managed Cloud Platforms (MCPs) around the world.

31 Case Study: Large Global Bank Indonesia Challenges Data Sovereignty. Align to Indonesia Data Privacy Regulations. Required secure IT infrastructure within Indonesia. Our Solution and Benefits Provided resold capacity from the Indonesia Cloud Platform based locally in Indonesia. Created a Disaster Recovery site within Indonesia to replicate that App/Data on a Managed Hosting Platform. Additional services like Custom Security configuration and management, Data replication with advanced Service Levels complying to the Bank s global standards. World class infrastructure complying to the Indonesia Data Privacy Regulations. Lower Total Cost of Ownership. Self-service capabilities of the MCP.

32 Call to Action TODAY: Visit the Dimension Data Booth to understand more about DD MCP Cloud solution THIS WEEK: Talk to us to understand how Dimension Data is helping companies in India to achieve their IT and business objectives NEXT WEEK : Engage with us for a Cloud Readiness workshop for your clients