FREE Online Box Office System TicketSource, is a FREE and versatile online ticket sales system that enables Event Organisers to sell tickets both online and in-house. TicketSource currently provides services to over 10,000 Event Organisers with clients ranging from arts venues to cultural activities, sporting events, conferences and festivals. Backed by a strong support team providing advice and assistance to ensure you get the best out of the system, TicketSource is a low risk, user friendly ticketing solution. Founded in 2004, TicketSource was one of the first free online box office systems in the UK. Since then, it has evolved to become one of the most versatile and professional sales tools around! And it s still absolutely free! TicketSource is entirely self-servicing with you being able to create your own seating plans, add and maintain your event listings and ticket allocations, record details of cash, cheque and complimentary in-house bookings. Change the look and feel of your ticket sales pages by changing the colour scheme and uploading your own images. Produce ticket sales reports and export your customer database at any time via your TicketSource account. The website also has functionality for voucher code discounts and group tickets. There is no cost to you, as the event organiser to use our website and there is no contract or minimum ticket yield. We charge a booking fee to those customers who choose to book online and pay by debit or credit card. There are no booking fees for in-house bookings including cash, cheque, complimentary or payments taken by your own offline credit card terminal. With 80% of the UK population now having broadband internet access at home, your website or Facebook page is fast becoming the first port of call for customers wanting to buy tickets. Customers want to be able to buy tickets when they want. By using the TicketSource system, your customers can buy tickets 24 hours a day, 7 days a week! 80% of the UK population now have internet access
Ticket Delivery Methods Customers booking online can choose from the following ticket delivery methods: E-ticket Free Mobile Ticket (text or Apple Passbook) 50p Tickets by Post 1.50 The delivery charge is paid by the customer. The mobile ticket and postal tickets can be switched off by the Event Organiser if you do not want to offer these delivery methods. Event Promotion Events are automatically listed on our customer-facing web site as well as being posted to a number of event listings websites including Ents24.com, list.co.uk and eventful.com and also to one of our regional Twitter feeds, eg. www.twitter.com/tixlondon. Each event organiser and event has a unique URL (web address) and buy tickets buttons which can be easily embedded into your website, Facebook page or Twitter feed. Print-at-home tickets Mobile ticket In-house thermal ticket printing Printed tickets posted by us Other Features TicketSource provides a range of additional add on features to offer an even better and more efficient service: TicketSource Telephone Box Office Service For venues or event organisers that cannot offer their own full-time telephone box office service, TicketSource has come to the rescue! TicketSource operates a telephone box office service for ticket bookings six days a week Monday to Friday 9am - 7pm and Saturday 9am - 5pm (excluding Bank Holidays). There is no cost to the Event Organiser to receive this service. Customers are charged a 1.50 telephone service fee plus booking fee (if applicable) this is the same rate as someone booking online and choosing to receive standard post tickets (i.e. tickets + any booking fee applied to your account + the standard post rate of 1.50). The telephone service fee includes ticket delivery with tickets being posted up to three days prior to an event after which tickets are delivered by either mobile phone as a text message or e-ticket. The telephone box office service is an add-on feature that is free and quick to set up. Contact us on 029 2071 3200 for further information on this service. Thermal Ticket Print Server is our free thermal ticket printing solution which works in conjunction with the TicketSource service. In-house (i.e. cash, cheque and comp) bookings entered on your TicketSource account can be printed onto thermal tickets or issued as e-tickets. Internet bookings (i.e. customers booking online with a credit or debit card) will be offered as e-tickets, mobile tickets or tickets by post. Thermal Ticket Print Server installs and runs in the background on your internet connected computer. It is responsible for retrieving in-house ticket print jobs from the TicketSource web site and sending them to the attached thermal ticket printer. Our recommended thermal ticket printers are the Citizen CLS-521 with pre-installed ticket cutter or the DYMO LabelWriter 450 for an entry-level printer. Ticket stock can also be purchased via the TicketSource website. TicketSource Express As all e-tickets, mobile and posted tickets issued by us include a barcode, we also offer a barcode scanning solution - TicketSource Express - which allows you to scan and validate tickets on the door. All you need is a computer or netbook with a USB barcode scanner attached. Or alternatively, you could use our free Android app, available from the Google Play store, or iphone app, which is available from Apple s App Store. You can also purchase USB barcode scanners from our website. The TicketSource scanner kit can be hired for one-off, larger scale events.
No Charge to Event Organisers for Cancelled Events Need to cancel an event? No problem! TicketSource will not penalise the Event Organiser for having to cancel an event as we understand that the unexpected can happen you can t plan for everything! If you need to cancel an event, TicketSource will send an email to all of your customers (where an email address is provided) advising of the cancellation. We will also refund all online bookings (including booking fee but excluding any ticket delivery fees less a 1 processing fee per transaction) to the customer automatically, with no penalty or charge to you. Transfer of Funds The TicketSource system will generate a sales report at the end of each booking period, showing you the itemised breakdown of your ticket sales revenue and the booking fees due. Transfer of funds (net of fees) will be initiated on the Monday following completion of the event or event run and should arrive in your nominated bank account on the Wednesday (one day later following a Bank Holiday). Is the Customer s Money Safe? The proceeds of all credit and debit card sales transacted via TicketSource are paid into a segregated Client bank account meaning that they are completely ring-fenced from our own working capital and booking fee income. These arrangements are in line with best practice as specified by all major credit card companies and also by STAR (the Society of Ticket Agents and Retailers) of which TicketSource is a member. New Features - being added all the time! TicketSource has a team of developers who are constantly developing our system to introduce new features and enhanced services. Some of our recent developments have included: Sundry sales (programmes, merchandise, etc.) Donations (including Gift Aid) Add in-house booking fees Automatic discounts Mailchimp Integration (for your e-marketing) Calendar view for your public sales pages Ticket Shop integration into your website and Facebook page This segregated structure also means that, in the unlikely event that TicketSource should ever run into financial problems, any potential creditors would have no call on, or access to the money that we are simply holding in trust for customers and event organisers.
Speed Up Your Queue Handling TicketSource Express is a free companion application to the TicketSource website that lets you use your Windows or Mac computer with an attached barcode scanner, or your iphone/ipod touch or Android device s camera to quickly scan and validate your customers tickets (thermal tickets, mobile tickets and e-tickets). Don t have a barcode scanner? You can download the app via the App Store for iphones/ipads and via Google Play for Android devices. What Do I Need to Get Started? You ll need to have an existing TicketSource account before using TicketSource Express. TicketSource Express for Windows (offline version) requires a desktop or laptop computer running Microsoft Windows XP, Windows 2003, Windows Vista, Windows 7, Windows 8 or Windows 10. An internet connection is required to import the list of bookings into TicketSource Express for Windows prior to the event but an internet connection is not required at the venue. TicketSource Express for Web, iphone/ipod touch and Android requires an available internet connection at the venue to validate ticket scans. How Much Does a Barcode Scanner cost? A compatible barcode scanner can be purchased from TicketSource for 29.99 each plus delivery. This can be purchased via our website, where you can choose quantities and delivery methods. If you have smaller events and would prefer to manually tick off people as they arrive, you can use the Front-of-House Report to print off a list of all attendees. No need to worry if you don t have a barcode scanner, we can supply you with a compatible barcode scanner to use with TicketSource Express for Windows and TicketSource Express for Web that you simply plug in to your Windows or Mac desktop or laptop computer. Alternatively, you can enter the booking reference directly via your keyboard. The intelligent software ensures that booking confirmations can t be scanned more than once, preventing unauthorised entry to your event. Unrecognised booking confirmations are also visibly and audibly rejected. The software provides you with at-a-glance status updates on total, admitted and remaining tickets. Do I need an Internet Connection to use TicketSource Express? TicketSource Express for Windows (offline version) doesn t require an internet connection at the venue and operates as a standalone solution. Simply import the list of bookings in to TicketSource Express for Windows prior to the event i.e. before you leave from home or the office. TicketSource Express for Web (which is available via the Scan Tickets menu option in your TicketSource account) and TicketSource Express for ipod touch do require an available internet connection at the venue. TicketSource Express for iphone and Android require an available internet connection or 3G coverage at the venue. For larger events or venues with multiple entry points, we have a Scanner Kit which is available for hire. A deposit is held against ticket sales to use this kit.
Are there any Charges? There is absolutely no charge to you for using the service. Our costs are met by means of a small booking fee added to the price that you set for your tickets and paid only by those customers who buy online and/or by credit or debit card. You can let the TicketSource system add the booking fee to the cost of the tickets and list it separately or you can include the booking fee in the cost of the tickets and absorb it. There are absolutely no hidden fees. 45p + 2.5% + 3.5%* per ticket card payment processing fee 0234 4657 3246 0892 MR A SAMPLE 21-67-34 57402923 Total Booking Fee on Order 60 45 30 15 0 10 1 ticket 2 tickets 3 tickets 4 tickets 5 tickets 6 tickets 20 30 40 Fee Structure 50 60 70 80 90 Ticket Price 100 110 120 130 140 150 How do I manage customers paying directly by cash or cheque? If you have customers wishing to pay you directly by cash or cheque, or you would like to offer complimentary tickets to customers then log in to your TicketSource account and select the event, date and ticket quantities you wish to allocate to the customer. As with credit and debit card bookings, an e-ticket will be produced. No booking fees are applicable to in-house bookings. Price 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 1.05 1.65 2.25 2.85 3.45 4.05 4.65 5.25 5.85 6.45 7.05 7.65 8.25 8.85 9.45 2.10 3.30 4.50 5.70 6.90 8.10 9.30 10.50 11.70 12.90 14.10 15.30 16.50 17.70 18.90 Fee Structure Number of Tickets Purchased 1 2 3 4 5 6 3.15 4.95 6.75 8.55 10.35 12.15 13.95 15.75 17.55 19.35 21.15 22.95 24.75 26.55 28.35 4.20 6.60 9.00 11.40 13.80 16.20 18.60 21.00 23.40 25.80 28.20 30.60 33.00 35.40 37.80 5.25 8.25 11.25 14.25 17.25 20.25 23.25 26.25 29.25 32.25 35.25 38.25 41.25 44.25 47.25 6.30 9.90 13.50 17.10 20.70 24.30 27.90 31.50 35.10 38.70 42.30 45.90 45.50 53.10 56.70 Figures quoted are for the whole transaction * Payment processing fee is not charged if you integrate your own Stripe account for card payment processing Stripe is a payment processing service, that charges per transaction only NO MONTHLY FEES When do I receive ticket monies? The ticket monies for an event will be transferred to your nominated bank account within 7 working days of the final event date. The amount transferred will be net of our booking fees and any refunds to be made to customers. Need to take in-house credit bookings? By integrating Stripe, you can take in-house credit and debit card bookings from your customers. At TicketSource, we are always looking to improve the system for our users. We ve been listening to our event organisers, and have been asked about the ability to take in-house credit and debit card payments. Speed up payment processing of in-house bookings Take face-to-face bookings from customers, who wish to pay via their credit or debit card Secure interaction with Stripe keeps your customers data safe Need ticket monies before an event? You can receive ticket monies before your event! Some of our users have expressed a desire to receive their money before an event, to assist with their cash flow. If cash flow is an issue for you, TicketSource has a solution: Our latest update gives you the opportunity to integrate your own Stripe account and receive ticket monies ahead of the event. By using Stripe payment processing for internet bookings and/or in-house bookings, card payments are processed and deposited directly into your bank account by Stripe. Benefits of Stripe integration include: Easy integration and setup Ability to process payments quickly and securely Cash flow is helped by early receipt of funds
FAQs HOW DO CUSTOMERS GET THEIR TICKETS? We operate an e-ticket system. This means that as soon as the customer s booking has been processed they are automatically sent a confirmation email which includes a unique booking reference and QR code. The customer prints out the confirmation email and brings it with them to the venue. Customers can also opt to receive the e-ticket directly to their mobile phone as an SMS text or by post. DO I NEED TO HAVE MY OWN WEBSITE? No, but if you do have your own website, then simply add a Buy Tickets link to your dedicated event listings page on the TicketSource website. If you don t have a website then you can still publicise your online ticket sales page on posters and flyers (eg. yourname.ticketsource.co.uk). You can also sell tickets on Facebook using our Ticket Shop app. HOW DO I KNOW HOW MANY TICKETS I HAVE SOLD ONLINE? The system will email you a sales report each day of the sales period and you can access an up-to-date report at any time by logging into our website and selecting the Reports option. When online booking closes for each event date, you simply print out the Front of House report from your TicketSource account. The Front of House report gives you the name, seat numbers (where applicable) and a unique booking reference for each customer. This also allows you to use it as a guest list. HOW MANY USERS CAN I HAVE? You can now have as many users as you want selling tickets directly using the same online seating plan or General Admission quota, and the TicketSource system automatically safeguards against double booking. So for example: You could have one person taking the phone bookings from the public Another person handling the tickets sold by the venue box office And your customers simultaneously buying tickets directly online You can also assign different levels of system access to your users for security. DO I NEED TO HAVE A LIMITED COMPANY? No, individuals, sole traders and partnerships are also welcome to use our service to sell tickets. DO I NEED TO BE GOOD WITH COMPUTERS? If you are able to access a website then you re good enough! TicketSource has been designed to be as user-friendly as possible, so if you are comfortable browsing the web you ll be fine. However, if you do need a bit of help, we re always on hand to offer technical support. CAN TICKETSOURCE HELP WITH MARKETING? TicketSource not only simplifies your ticket sales administration but it can also enhance your marketing. Our website will capture the contact details of everyone who buys tickets online. You can then export your customer s details in order to circulate promotional emails to those who have given their consent to be contacted. CAN I USE A SEATING PLAN TO SELL RESERVED TICKETS? You can sell tickets from a seating plan (reserved seating) or as general admission (unreserved seating). Our seating plan designer is very versatile and can be used to create seating plans such as theatre style, cabaret style, in the round, stadiums even train carriages! Alternatively, you can sell tickets as general admission by simply adding your capacity. You can block seats from sale, allocate house seats, add wheelchair accessible seats, the options are endless!
TicketSource has a feedback site for its Event Organisers to provide feedback on existing features and suggestions for new features. Our team use the feedback site to help plan development initiatives so your comments and suggestions are welcomed! FURTHER INFORMATION/TRY FOR FREE Further information about all of our services can be found on our website. The best way to find out if TicketSource is the right ticketing solution for you, is to give it a go! As TicketSource is a free service with no on-going obligation you can access your existing account or create a new account and set up a test event (please ensure you call the event Test Show to prevent any unexpected bookings!), create a test seating plan and put through some test bookings (to cash, cheque or comp) without incurring any booking fees. This will provide you with a detailed insight into TicketSource and its capabilities. To sign up for an account, simply go to and click on sign up. A truly standout, free service is hard to come by online now since every market seems to be flooded with style over content packages with hidden costs that put me off at the last minute. I am delighted I stumbled upon TicketSource. We use TicketSource to sell our Tickets. Excellent! Wouldn t use another now. Customer service is awesome. The telephone Box Office is a huge selling point. Payment scheme was perfect for our small organisation. Within two days we know how much we re getting! Tech support was perfect for a technophobe like me and they carefully walked me through everything I needed to know. Extremely helpful and always so quick to respond. Discover how TicketSource can revolutionise your ticketing service! TicketSource Limited 3 Stangate House, Stanwell Road, Penarth, CF64 2AA 029 2071 3200 support@ticketsource.co.uk We have had such a great experience with TicketSource, and the support/contact received so please pass on my thanks to the team for a sterling site and service. You guys ROCK!