Frequently Asked Questions. Frequently Asked Questions SSLPost Page 1 of 31 support@sslpost.com
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1 Frequently Asked Questions 2013 SSLPost Page 1 of 31 support@sslpost.com
2 Table of Contents 1 What is SSLPost Cloud? 3 2 Why do I need SSLPost Cloud? 4 3 What do I need to use SSLPost Cloud? 5 4 Which Internet browsers are compatible with SSLPost Cloud? 6 5 Which clients are compatible with SSLPost Cloud? 7 6 Do I need an address? 8 7 Do I need to change my address? 9 8 Where is SSLPost Cloud hosted? 10 9 Where is my stored? Is SSLPost Cloud ISO Accredited? How secure is SSLPost Cloud? That sounds complicated, is it? Is there are maximum file size I can send? Is there a limit to the number of s I can send securely? Do I need a digital certificate? Does the person I am sending to require an SSLPost Cloud account? Can the recipient send SSLPost Cloud s to anyone on their contacts list? How long does it take to open a secure attachment? How do I contact the Support Team? Can I send attachments and will they be secured? Can I track messages I have sent? Can I cancel a sent message? Does the recipient need to download any software? How does the recipient decode an encrypted message? Will SSLPost Cloud work with my mobile phone? Is there any cost to the recipient? I have a lot of users; do I need to buy loads of SSLPost Cloud solutions? What is included in the SSLPost Cloud package? Can I customise my SSLPost ? SSLPost Page 2 of 31 support@sslpost.com
3 1 What is SSLPost Cloud? SSLPost Cloud is a simple and cost effective method with which to encrypt your and file attachments. It also allows you to accurately track and trace your , informs you when it has arrived and when it has been opened by the recipient SSLPost Page 3 of 31 support@sslpost.com
4 2 Why do I need SSLPost Cloud? Sending documents via traditional post using recorded or registered delivery can cost hundreds of pounds per year. Add to that the cost of printing and sending someone to mail it and you are still left wondering if it has arrived with your desired recipient! If the contains information that is sensitive or confidential, SSLPost Cloud allows you to encrypt the information with just one click so that it can only be opened by the intended recipient. The track and trace facility allows you to monitor the 's transit to the point of opening 2013 SSLPost Page 4 of 31 support@sslpost.com
5 3 What do I need to use SSLPost Cloud? SSLPost Cloud only requires an Internet browser and an client SSLPost Page 5 of 31 support@sslpost.com
6 4 Which Internet browsers are compatible with SSLPost Cloud? SSLPost Cloud has been tested with all major browsers SSLPost Page 6 of 31 support@sslpost.com
7 5 Which clients are compatible with SSLPost Cloud? SSLPost Cloud has been tested with all major clients including Microsoft Outlook, Yahoo Mail, Evolution, Microsoft Hotmail, Zimbra, Mail.com and Google Gmail SSLPost Page 7 of 31 support@sslpost.com
8 6 Do I need an address? Yes. You need an address to activate your SSLPost Cloud account and receive secure s SSLPost Page 8 of 31 support@sslpost.com
9 7 Do I need to change my address? No, SSLPost Cloud works with all the major clients SSLPost Page 9 of 31 support@sslpost.com
10 8 Where is SSLPost Cloud hosted? SSLPost Cloud is hosted in the UK SSLPost Page 10 of 31
11 9 Where is my stored? Your is stored on your server and the server of your recipient only. We do not store any of your content unless you require us to do so via special arrangement. Please contact if you would like to discuss this option SSLPost Page 11 of 31
12 10 Is SSLPost Cloud ISO Accredited? Yes. SSLPost Cloud has an ISO certificate, following an intensive 3rd party audit SSLPost Page 12 of 31
13 11 How secure is SSLPost Cloud? SSLPost Cloud uses a mix of block and transport encryption processes. Secure Socket Layers (SSL) are used with a 256-bit key to encrypt communication from the sender to our servers (most credit card transactions only use 128-bit encryption). On our servers we encrypt using block encryption, which uses a combination of 256-bit symmetric and 2048-bit asymmetric processes. This is sent to the recipient over normal (i.e. smtp). Decrypted content is only made available over a 256-bit SSL secure link SSLPost Page 13 of 31 support@sslpost.com
14 12 That sounds complicated, is it? The technology is complex and that's what makes it so effective. The user interface (what you and your clients will see) is easy to use and clear SSLPost Page 14 of 31
15 13 Is there are maximum file size I can send? You can send an with a maximum file size of 2Gb SSLPost Page 15 of 31 support@sslpost.com
16 14 Is there a limit to the number of s I can send securely? SSLPost Cloud is designed for fair and reasonable use. It allows you to send up to 6000 secure s per year. We monitor the amount of s that are sent and will notify you when your limit is approaching SSLPost Page 16 of 31 support@sslpost.com
17 15 Do I need a digital certificate? No. SSLPost Cloud uses a password as the primary authentication method, thus eliminating the certificate distribution issues which occur in many similar systems SSLPost Page 17 of 31 support@sslpost.com
18 16 Does the person I am sending to require an SSLPost Cloud account? The person you are sending the message to will be automatically set up with a free account. They will automatically receive a Welcome that requests them to complete a quick and simple registration and to set up a password. This is a one-off set up that takes very little time to complete. For more information please refer to the sign up & activation guide for further information: 2013 SSLPost Page 18 of 31 support@sslpost.com
19 17 Can the recipient send SSLPost Cloud s to anyone on their contacts list? If the recipient has not purchased an SSLPost Cloud licence, the recipient can respond to your only. However, if they wish to send secure s to other people on their contacts list, they can quickly and simply purchase a licence using this website SSLPost Page 19 of 31 support@sslpost.com
20 18 How long does it take to open a secure attachment? Opening a secure attachment normally takes seconds. However, this depends on the size of the attachment and the speed of your internet connection SSLPost Page 20 of 31 support@sslpost.com
21 19 How do I contact the Support Team? Call or customerservice@sslpost.com. Calls from landlines will be charged at 1.02 per minute, calls from mobile may be higher. Lines are open 8.00am to 5.00pm Monday to Friday. We aim to respond to your within 24 hours (weekdays). If you have a query about the support charges that appear on your mobile phone bill please customerservice@sslpost.com or us call on SSLPost Page 21 of 31 support@sslpost.com
22 20 Can I send attachments and will they be secured? Yes, you can send attachments of any type via SSLPost Cloud, securely SSLPost Page 22 of 31 support@sslpost.com
23 21 Can I track messages I have sent? Yes. SSLPost Cloud tracks all messages, including whether they have been successfully opened. To view the audit trail of your sent messages, log into your SSLPost Cloud account and select ' Sent Messages' from the audit menu SSLPost Page 23 of 31 support@sslpost.com
24 22 Can I cancel a sent message? Yes, SSLPost Cloud provides a revocation facility. To cancel a sent message log into your SSLPost Cloud account and under ' Sent Messages' select ' Update Settings' to change the Seal status of a message. A revoked message cannot then be decoded. You may only revoke access effectively if the has not been opened by the recipient. All further attempts to access the following revocation will be unsuccessful. For more information please refer to the audit history & reporting guide: 2013 SSLPost Page 24 of 31 support@sslpost.com
25 23 Does the recipient need to download any software? No SSLPost Page 25 of 31
26 24 How does the recipient decode an encrypted message? When they receive your first secure message via SSLPost Cloud, they will receive two secure s; one will be a Welcome requesting them to set a unique password by clicking a link, the other will be the original secure you have sent to them. This second will instruct them to click a decode button and enter in their unique password (please note, the recipient will only receive a Welcome the very first time they are sent a secure message via SSLPost Cloud). For more information please review the receiving secure s guide SSLPost Page 26 of 31 support@sslpost.com
27 25 Will SSLPost Cloud work with my mobile phone? You can send and receive encrypted s via your mobile phone or tablet device provided you have a valid account and Internet browser on that mobile device. We also provide free apps for both Apple ios and Google Android devices; information and download links can be found below: Apple ios (iphones & ipads): Documentation & Downloads Google Android : Documentation & Downloads 2013 SSLPost Page 27 of 31 support@sslpost.com
28 26 Is there any cost to the recipient? No SSLPost Page 28 of 31
29 27 I have a lot of users; do I need to buy loads of SSLPost Cloud solutions? We have lots of different options for larger users. Contact our Customer Service Team on or customerservice@sslpost.com and we will be happy to discuss Enterprise solutions with you SSLPost Page 29 of 31 support@sslpost.com
30 28 What is included in the SSLPost Cloud package? Your package contains a single user account for our SSLPost Cloud web application that allows you to send secure encrypted whenever and wherever you need to. Your account also includes our 'track and trace' functionality providing a recorded/registered delivery audit trail of secure s sent to your recipients. In addition, we have included the Microsoft Outlook plugin for your convenience SSLPost Page 30 of 31 support@sslpost.com
31 29 Can I customise my SSLPost ? Yes, we can add your logo or you can have full customisation. Prices start at 50. Just contact us for more information and we will be happy to run through the options SSLPost Page 31 of 31 support@sslpost.com
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