a growing community ANNUAL REPORT 10/11

a growing community ANNUAL REPORT 10/11

mission Fronditha Care s mission is to enhance the well-being of the elderly, promoting excellence in care and support whilst ensuring that social and individual needs are met in a way which is consistent with their linguistic needs and cultural identity. contents Mission 2 President s report 4 CEO S report 6 Highlights 8 Snapshots and trends 12 Service spectrum 14 Residential 16 Community services 18 Care and diversity 20 Human resources 21 Financials 22 The Fabulous Fronditha Charity Gala 34 Long service awards 36 Recognition awards 37 Life governors / benefactors individuals 38 Life governors / benefactors individuals/ benefactors corporate / trusts 39 Special acknowledgements 40 Make a donation 41 Locations 42 2 3

President s report The past financial year has been very productive and challenging for Fronditha Care. The organisation is continuing on its path of growth and has successfully established the new facility in Newcastle and is building and developing two very important sites in Melbourne, namely Thornbury and Clayton. Community Services continues to grow and provide significant support for our elderly at home. From an industry perspective Fronditha once again has shown expertise and leadership in the care for Cultural and Linguistically Diverse elderly with key Federal, State and Local governments. Fronditha has also performed very well in terms of industry benchmarks and accreditation requirements while further expanding its goal of being a learning organisation. The Board of Fronditha, recognising the need to prepare for major changes in the aged care industry, as reported recently by the Productivity Commission s Report, but also to be ready for the changing demographics of the rapidly ageing Greek community, met for two days in April to develop the 2012 Strategic Plan. The issues discussed included: Key factors affecting Fronditha currently and into the future; Responses to those change factors; and Strategic alternatives for the organisation Furthermore, we have resolved to undertake in 2011-12 a major consultation with the community and other stakeholders in order to inform them of issues of relevance to Fronditha s viability and sustainability and receive their feedback. We believe that such information exchange with our consumers is essential, if we are to respond effectively to the challenges ahead. On behalf of Fronditha I wish to thank all Board members who have demonstrated a high level of commitment and dedication to their role as directors and to the many facets of the organisation. I also welcome to the Board Kalle Amanatides and Paul Mavroudis. Fronditha is proud to have two very successful auxiliaries, which work tirelessly to fundraise. We are grateful of the support provided by the Templestowe and Thornbury Auxiliaries for many years. Special thanks also to the Hippocrates Association for their continued support with donations and their hands on work at the facility level. The Board recognises the enormous value of volunteers and intends to give greater emphasis and strengthen this area in 2011-12 and beyond. I would also like to thank our donors for their generosity. Without their support our elderly would not be able to receive the quality service we provide. On behalf of the Board I would like to express Fronditha s gratitude to outgoing CEO Penni Michael, who over the last five years has strengthened the organisation, placing it among the leading aged care providers in the not for profit sector. It is with great pleasure that we welcome a new CEO, Mr. Lekakis AO, who will no doubt, take the organisation to further growth and development. He is supported by a loyal team of staff at all levels, who have provided the strong foundations we have today. It is inspiring to look back on the year of accomplishments. Despite the huge challenges ahead, I remain optimistic that with the support of the community, we will be able to grow and improve our services, responding appropriately to the needs of our elderly. Mike Zafiropoulos, AM, JP President Αναφορά Προέδρου Ο περασμένος οικονομικός χρόνος ήταν δημιουργικός αλλά και γεμάτος προκλήσεις για τη Φροντίδα. Ο Οργανισμός συνεχίζει να επεκτείνεται, με πλήρη επιτυχία ίδρυσε την καινούργια μονάδα του στο Νιούκαστλ και προχωρεί προς την ανακαίνιση δύο σημαντικών ιδρυμάτων του στο Thornbury και το Clayton της Μελβούρνης. Οι υπηρεσίες που προσφέρουμε στους ηλικιωμένους που μένουν στα σπίτια τους αυξήθηκαν και συνεχίζουν να βελτιώνονται. Η Φροντίδα συνεχίζει να εδραιώνεται ως ηγετικός φορέας στον τομέα παροχής υπηρεσιών σε Έλληνες ηλικιωμένους με πολιτιστικές και γλωσσικές ιδιαιτερότητες (CALD) σε συνεργασία με όλες τις κυβερνητικές υπηρεσίες. Η Φροντίδα με επιτυχία εκπλήρωσε όλα τα κριτήρια που έχουν τεθεί αρμοδίως για την παροχή υπηρεσιών σε ηλικιωμένους, πληροί απολύτως όλες τις προϋποθέσεις που απαιτούνται για την δραστηριοποίησή της στους συγκεκριμένους τομείς (Accreditation) και συνεχίζει να εκπαιδεύει τα στελέχη της και να προσαρμόζεται στις νέες ανάγκες και προκλήσεις. Το Διοικητικό Συμβούλιο, ανταποκρινόμενο στις απαιτήσεις των μεγάλων αλλαγών που γίνονται στον τομέα γήρανσης όπως αυτές επισημάνθηκαν από την Επιτροπή Παραγωγικότητας (Productivity Commission), συνεδρίασε για δυο μέρες τον Απρίλη του 2011 για τη δημιουργία του Στρατηγικού Προγράμματος 2012. Η συζήτηση μεταξύ άλλων συμπεριέλαβε και τα παρακάτω θέματα:- Σημαντικοί παράγοντες που επηρεάζουν τη Φροντίδα επί του παρόντος και μελλοντικώς. Αντιμετώπιση επικείμενων αλλαγών. Στρατηγικές εναλλακτικές λύσεις για τον Οργανισμό. Επιπλέον, αποφασίσθηκε να προβούμε σε ένα πρόγραμμα σημαντικών διαβουλεύσεων στη διετία 2011-2012 με την παροικία και άλλους παράγοντες για να τους παράσχουμε πληροφορίες για θέματα σχετικά με τη βιωσιμότητα και την μελλοντική πορεία της Φροντίδας αλλά και για να ακούσουμε τις ιδέες και τις σκέψεις τους αναφορικά με τον οργανισμό. Πιστεύουμε ότι η ανταλλαγή πληροφοριών και απόψεων με τους τρόφιμους, τους συγγενείς τους και κάθε ενδιαφερόμενο είναι ουσιώδης ώστε να αντιμετωπίσουμε αποτελεσματικά τις προκλήσεις του μέλλοντος. Εκ μέρους της Φροντίδας επιθυμώ να ευχαριστήσω όλα τα μέλη του Διοικητικού Συμβουλίου τα οποία έχουν επιδείξει μεγάλο ζήλο και αφοσίωση στο καθήκοντους και στις μεγάλες και ποικίλες απαιτήσεις του οργανισμού. Καλωσορίζω επίσης και τα καινούργια μέλη, την Κέλλη Αμανατίδη και τον Παύλο Μαυρουδή. Η Φροντίδα είναι περήφανη που έχει δύο ενεργά βοηθητικά τμήματα, στο Templestowe και το Thornbury, που ακατάπαυστα οργανώνουν εκδηλώσεις προς ενίσχυση του οργανισμού. Τους ευχαριστούμε που για χρόνια μας υποστηρίζουν. Ειδικά ευχαριστήρια και για τον οργανισμό Ιπποκράτη για την διοργάνωση εράνων και για την ενεργό συμπαράστασή του στο ίδρυμα. Το Διοικητικό Συμβούλιο αναγνωρίζει την προσφορά των εθελοντών και από το 2011 και στο εξής θα δίνεται επιπλέον έμφαση στον τομέα αυτό. Τέλος, θα ήθελα να ευχαριστήσω τους δωρητές για τη γενναιοδωρία τους. Χωρίς την βοήθεια τους δεν θα ήμασταν σε θέση να παρέχουμε τόσο υψηλής ποιότητας υπηρεσίες προς τους ηλικιωμένους μας. Εκ μέρους του Διοικητικού Συμβουλίου θα ήθελα να εκφράσω την ευγνωμοσύνη της Φροντίδας για την αναχωρούσα Γενική Διευθύντρια, Πέννυ Μιχαήλ, η οποία για τα τελευταία 5 χρόνια ενδυνάμωσε τον οργανισμό τοποθετώντας τον ανάμεσα στους κορυφαίους οργανισμούς παροχής υπηρεσιών γήρανσης. Με μεγάλη μου ευχαρίστηση καλωσορίζω τον νέο μας Γενικό Διευθυντή, κ. Γιώργο Λεκάκη ΑΟ, ο οποίος αναμφίβολα θα συνεχίσει την περεταίρω ανάπτυξη και βελτίωση του οργανισμού. Ο κ. Λεκάκης πλαισιώνεται και υποστηρίζεται από μία ομάδα ειδικευμένου προσωπικού τα στελέχη της οποίας έχουν θέσει τα ισχυρά θεμέλια της Φροντίδας. Το να αναπολείς περασμένα επιτεύγματα σου δίνει ελπίδα για τις όποιες αντιξοότητες υπάρχουν μπροστά. Παραμένω αισιόδοξος ότι και με την υποστήριξη της παροικίας θα συνεχίσουμε να αναπτυσσόμαστε και να βελτιώνουμε τις υπηρεσίες μας, ανταποκρινόμενοι αποτελεσματικά στις ανάγκες των ηλικιωμένων μας. Μ. Ζαφειρόπουλος AM, JP 4 5

CEO S report The Fronditha mission is based on enhancing the well-being of elderly people. This coupled with the critical importance of Culturally and Linguistically Diverse (CALD) appropriate care has been central to our philosophy. This year, amongst the organisation s many achievements, was the development of service benchmarks for the industry on what it means to provide Culturally and Linguistically Appropriate services. The release of these benchmarks has had an important impact. Over the past year, work continued in the area of dementia care. It is estimated that over 250,000 Australians have some form of dementia and as the condition progresses, the person often reverts back to their first language. In this report you will read about Fronditha s dementia specific programs, additional training and up-skilling of staff, partnerships with other agencies in the provision of CALD appropriate programs and involvement in research studies. have a fully operational facility in Mayfield, Newcastle. This is an exciting time as we continue to expand services in both residential and community care. The past year is also marked by extraordinary support from the community. Our appreciation is extended to the Thornbury and Templestowe auxiliaries, and the Hippocrates Australian Greek Aged Persons Association. Aged Care is complex and unrelenting and for this reason requires many hands. There are countless people who contribute to the work of Fronditha. I wish to thank staff for their caring work and dedication to our elderly, volunteers for their continued support and generosity, donors for their vital financial support and extraordinary charity and the Board of Directors for their vision, time and long standing commitment. I have had the privilege of working with and for Fronditha for more than 12 years and I have been honoured to serve Fronditha as the Chief Executive Officer for the past five years. In that time the organisation has grown from strength to strength and from its current sound position can look forward to continued growth for many years. This will be my last contribution to the annual report and I wish to extend my heartfelt thanks and best wishes to all those connected to this inspiring organisation. The Fronditha community has much to look forward to. Penni Michael CEO Αναφορά Γενικής Διευθύντριας Το έργο της Φροντίδας βασίζεται στην προαγωγή και ανάπτυξη της ευημερίας των ηλικιωμένων. Αυτό, μαζί και με την υψίστης σημασίας παροχής υπηρεσιών με διαφορετική πολιτιστική και γλωσσική καταγωγή (CALD) ήταν και παραμένει ο άξονας της φιλοσοφίας μας. Φέτος, ανάμεσα σε πολλά άλλα επιτεύγματα του Οργανισμού, ήταν και η δημιουργία αναφοράς μετρήσεων περί των υπηρεσιών για τον τομέα της γήρανσης στο τι σημαίνει να παρέχεις υπηρεσίες που είναι πολιτιστικά και γλωσσικά κατάλληλες. Η έκδοση αυτής της αναφοράς είχε σημαντική επίδραση. Κατά τη διάρκεια του περασμένου χρόνου, η εργασία συνεχίστηκε επιτακτικά στον τομέα για την φροντίδα ατόμων με άνοια. Υπολογίζετε ότι πάνω από 250,000 Αυστραλοί έχουν κάποιο τύπο άνοιας και καθώς επιδεινώνεται η κατάσταση, το άτομο συνήθως στρέφει πίσω στη μητρική του γλώσσα. Στην παραπάνω αναφορά, θα διαβάσετε για τα σχετικά προγράμματα κατά άνοιας που η Φροντίδα έχει δημιουργήσει, την επιπλέον εκπαίδευση του προσωπικού, συνεργασίες με άλλους οργανισμούς για παροχή προγραμμάτων που είναι πολιτιστικά και γλωσσικά κατάλληλα (CALD) και συμμετοχή σε εκπαιδευτικές έρευνες. Η Φροντίδα ήταν επίσης επιτυχής στην πρόσφατη αίτηση που έκανε για κυβερνητική βοήθεια σε δαπάνες για προσφορά υπηρεσιών και σε οικοδόμηση διαμερισμάτων διαμονής. Ο Οργανισμός έλαβε βοήθεια για τη δημιουργία 60 κρεβατιών υψηλού επιπέδου και άτοκο δάνειο 8 εκατομμυρίων από την Κοινοπολιτειακή κυβέρνηση για την περαιτέρω ανάπτυξη του ιδρύματος στο Clayton. Το κατόρθωμα αυτό ήταν σημαντικό υπερτονίζοντας ακόμα μια φορά τη φήμη που έχει η Φροντίδα. Βρισκόμαστε σε πολύ καλό δρόμο με τη τελειοποίηση του ιδρύματος στο Thornbury και το καινούργιο ίδρυμα στο Mayfield, Newcastle (NSW) λειτουργεί πλήρως. Είναι συναρπαστική περίοδος για την Φροντίδα καθώς συνεχίζουμε την επέκταση των οικιστικών και κοινοτικών υπηρεσιών μας. Η αφετηρία του περασμένου χρόνου ήταν η ασυνήθιστη υποστήριξη της κοινότητας. Ευχαριστούμε πάρα πολύ τα βοηθητικά τμήματα Thornbury και Templestowe καθώς επίσης και τον οργανισμό Ιπποκράτη. Ο τομέας γήρανσης είναι πολύπλοκος και σκληρός και για αυτό το λόγο χρειαζόμαστε πολλά χέρια βοηθείας. Υπάρχουν αμέτρητα άτομα που βοηθούν τη Φροντίδα. Επιθυμώ να ευχαριστήσω το προσωπικό για την αφοσίωση τους και προσφορά υπηρεσιών προς τους ηλικιωμένους μας, τους εθελοντές για τη συνεχόμενη υποστήριξη και γενναιοδωρία τους, τους δωρητές για την ουσιαστική οικονομική υποστήριξη και ασυνήθιστη φιλανθρωπία τους και τέλος το Διοικητικό Συμβούλιο για τη διορατικότητα, χρόνο και μακροπρόθεσμη αποστολή τους. Είχα το προνόμιο να δουλέψω για και με τη Φροντίδα για πάνω από 12 χρόνια και είναι τιμή μου που υπηρέτησα τον οργανισμό ως Γενική Διευθύντριά του τα τελευταία 5 έτη. Κατά τη διάρκειά τους, ο οργανισμός επεκτάθηκε και ενιδρύθηκε και από τη γερή του τώρα βάση μπορεί να κοιτάζει μπροστά για μεγαλύτερα έργα στο μέλλον. Αυτή είναι και η τελευταία μου προσφορά προς την ετήσια αναφορά και επιθυμώ να εκφράσω εγκάρδια ευχαριστήρια και τις πιο θερμές μου ευχές προς όλους που είναι συνδεδεμένοι με αυτόν τον οργανισμό που εμπνέει ενθουσιασμό και αγάπη προς το έργο του. Ο κόσμος της Φροντίδας έχει να δώσει πάρα πολλά ακόμη. Π. Μιχαήλ Fronditha was also successful in the most recent Aged Care Application Round (ACAR) in receiving 60 Greek Specific high care beds, and an 8 million zero real interest rate loan (interest at CPI). This was a sizeable achievement highlighting the reputation of Fronditha. We are well on our way to completing the Thornbury development and we 6 7

Fronditha develops industry benchmarking tool for the delivery of culturally appropriate aged care services The tool which has been designed to stimulate thoughtful and creative responses between carers and their clients comes at a time when CALD communities are aging at a faster rate than the rest of the population. Fronditha developed this benchmark as a result of its Greek specific focus, and has now expanded the tool to cater for a growing number of clients from other culturally and linguistically diverse backgrounds. Fronditha s partnerships with tertiary institutions and other ethnic specific community based organisations continues to grow Fronditha is a learning organisation that continues to nurture partnerships with institutions such as Victoria University, RMIT and Newcastle University. The organisation provides placement for students of Nursing to gain an in-depth understanding of culturally and linguistically appropriate aged care and has hosted over 60 students in the previous twelve months. Fronditha is now an active participant of a new pilot project set on improving placement for students. Fronditha and the Chinese Community Social Services Centre have partnered in delivery of the Active Service Model to Home and Community Care services to the organisation s Planned Activity Groups. The collaboration has included a review of processes and the introduction of new and engaging activities for the elderly. Hunter Aged Care Achievement Awards Rebecca Brown, a staff member at Hippocrates Mayfield, was the proud recipient of The Hunter Aged Care - Care Staff of the Year Award, 2010. Rebecca was nominated by a resident s family for providing an outstanding level of care. Rebecca acknowledged the award by saying, this recognition goes to all my colleagues. Creating Connection through diverse activities Provided by the cultural music group Hellenopnevma, the Specialised Music Therapy Program, has been a great connector and highly engaging activity for over 300 residents and clients Music links our elderly to culture. It has numerous benefits as demonstrated by our Specialised Music Therapy Program. The program has shown that through familiar songs, it can connect people to their past. In some instances, people with advanced dementia may not speak at all however when familiar music from their youth is played, they may sing four verses, remembering every word. For people who have migrated, music of their birth country is an instant connector. It has the ability to rekindle memories. This is why Fronditha supports the Specialised Music Therapy Program delivered by Hellenopnevma. The group have regularly visited the four Melbourne facilities throughout 2011 entertaining the residents with their live music. Student placement from RMIT highlights Cultivating corporate engagement Emceed by Alex Perry, and supported by main sponsor BMW Group Australia, The Fabulous Fronditha Charity Gala raised 115,000 Fronditha thanks supporters within the community and the corporate sector for their generous donations and sponsorships including Medibank, Victorian Multicultural Commission, De Nova Group, O Neill Group, Delta Sales, Midas Insurance, AFL Multicultural Commission and Nafsika Stamoulis Foundation. Greek Consul Eleni Lianidou visits Templestowe facility Fronditha recognised for excellence in care awards Anastasia Hatzisalata was nominated in the Aged and Community Care Victoria State Awards for Excellence. She went on to win the Fronditha Care Outstanding Contribution Award and her story is an extraordinary one. Having been employed with Fronditha Community Services for over ten years she voluntarily opened up her home for the delivery of the Host Home Program which at the time was the only ethnospecific program of its kind in Australia. Since then, Anastasia has provided a home-like environment, and an activity program to elders of Greek speaking background with dementia while at the same time offering their carers a respite break. 86 9

Information Seminars continue to educate the community Fronditha s Auxiliaries raise over 30,000 for the elderly Fronditha s Planned Activity Groups change the rules of engagement Fronditha has implemented the Home and Community Care (HACC), Active Service Model (ASM), to Fronditha s Planned Activity Groups in July 2010. The underlying principle of the ASM model is working with the client rather than working for. In practical terms, this means allowing and providing opportunities for the client to do what they can for themselves, promoting independence. Fronditha has undertaken a range of activities incorporating the key principles of the ASM which include: A physiotherapist review of the gentle exercises program with the recent introduction of light hand weights and stretch bands to increase strength and endurance. highlights A review of the care planning process - helping participants identify goals important to them. Information sessions from a Greek speaking occupational therapist providing a range of falls prevention strategies for elders residing in their own homes and information about aids and equipment available to promote greater levels of independence. Participants have formed walking groups and are thoroughly enjoying participating in a wider variety of activities available to them as well as showcasing their own abilities. Storytelling and the documentation of life stories. The Planned Activity Groups are abuzz with lively activity, conversation, reminiscing and best of all, laughter! Fronditha is in its third year of offering educational seminars to the Greek community. These sessions are hosted in the Southern Region and provide information on a range of health topics and services. In 2011, seminars have been presented by State Trustees, Palliative Care Australia, Metropolitan Fire Brigade, Multiple Sclerosis Australia and Council on the Ageing. The seminars bring people together establishing friendships and informal networks. It encourages self-care and builds capacity amongst the group to be informed and know where to go for services and support when required. Further presentations have included the educational supermarket tour on reading and understanding the dietary labels of food packaging. The tour was conducted by Maria Atgiarias of Fronditha and Dietician Maria Nitsos from Central Bayside Community Health as a part of The Supported Access Pilot Project. Continue to inform the aged care industry on CALD appropriate services Encore presentation by Aliki Kyrkou at the Victorian Carer Services Network Best Practice Forum on Partnerships and Collaboration. The presentation was delivered jointly with Betty Kalambokis of Uniting Care Community Options at William Angliss. The Annual Christmas Luncheon, hosted by the Lower Templestowe Auxiliary has become an anticipated event raising over 15,000 in November 2010. This extraordinary result was achieved through many generous financial and in-kind donations. Fronditha thanks the community and the dedicated members of the Auxiliary for their efforts. The Thornbury Auxiliary continues to grow since raising over 15,000 from various successful events and extensive community support including event collaborations with Kyritsis of Oz Food Industries and Chris Gambrellis of M&C Seafoods. The Auxiliary is close to reaching their goal of purchasing a bus for the socialisation of the elderly at Anesi. Fronditha Hippocrates Aged Care in Newcastle reaches full capacity after one year of operation Fronditha Hippocrates Aged Care has moved from strength to strength in its first year of operation. Several achievements include: Audit where the facility was granted a full three year Accreditation By April 2011 the facility had achieved full occupancy Food services were graded A for food safety and compliance Fronditha Hippocrates have played host to special activities throughout the previous 12 months. One extra special highlight for our residents was the delivery of a chicken hatchery. For many this brought back special memories of farm life and caring for animals with many stories and fond memories shared between them. The Hippocrates Australian Greek Aged Persons Association connects with Fronditha Hippocrates Aged Care facility The Hippocrates Association has provided exceptional support to the Hippocrates facility and community life through a range of activities. Their hospitality has been a highlight for all connected to the facility as residents, families and staff join together and enjoy Greek cuisine regularly. This partnership has also operated at a deeper level and has worked to develop a strong community spirit. The Hippocrates Australian Greek Aged Persons Association raises funds for Fronditha Hippocrates Aged Care at the Annual Gala Ball. The Association has provided the opportunity for the community to enjoy special times such as at the recent Ball hosted at Newcastle City Hall where a great night was enjoyed by all. The evening was attended by dignitaries including members of parliament, the Greek Orthodox Church, Fronditha staff and a wide selection of Novocastrians. 10 11

snapshots and trends snapshots and trends Expenditure by program Number of service recipients Number of equivalent full-time staff Strategic Key Result Ensuring that human, financial and capital resources are used effectively CLAYTON RESIDENTIAL 27% IND. LIVING UNITS 120 FUNDRAISING 1% & OTHER LOWER TEMPLESTOWE RESIDENTAL 16% 45 73 74 1% 0.41 42 1 HACC 2% 187 1.9 HOME CARE INFO & REFERRAL 72 83 3.63 40.30 2% 16% 163 24.12 13.49 ST ALBANS RESIDENTIAL 6% 22.90 26 98 CACP 42 7% 13% CORPORATE SERVICES 9% NEWCASTLE RESIDENTIAL THORNBURY RESIDENTIAL Service Provision Trends of Service by program over three years 2009 2010 2011 Supported Access Pilot Program 96 148 86 Independent Living Units 42 54 45 Home Visitation Program 17 18 15 Planned Activity Groups 72 90 86 Fronditha Home Care South East 81 45 68 Fronditha Home Care North West 37 24 15 CACP West 35 36 36 CACP East 44 34 36 CACP North 26 42 47 CACP South 26 28 25 CACP North: Cypriot - 15 19 Thornbury Residential 44 35 42 St Albans Residential 65 75 72 Lower Templestowe Residential 74 80 74 Clayton Residential 131 123 120 Newcastle Residential - 54 98 Educational Seminars 157 157 107 Fronditha/Moreland PAG 10 12 15 Host Home-North - - 5 Host Home-East - 8 9 Host Home-South 10 (est.) 8 6 Community Partnership Program 200 (est.) 75 361 319 elders call Fronditha home 936 Greek elders are supported by Fronditha to remain in their homes 249 full-time equivalent staff committed to caring for the elderly 40 elders maintaining their independence in Fronditha s living units 12 13

service spectrum Fronditha Links Supported Access Pilot Project Information & Referral Assisting CALD clients in access and negotiation of service Community Aged Care Packages Maintaining the independence of elders to remain in their own homes Case management Facilitation of an accustomed lifestyle Meal preparation, grooming, errands and socialisation Host Home Programs Respite services Dementia care and CALD appropriate activities Home Care Programs Greek speaking personal care and case management through Fronditha Planned Activity Group Respite option Keeping mind and body healthy Meet on a regular basis to provide social activities for elders living at home Volunteer Home Visitation Available to isolated elders that need social support at home Community Partners Program Promoting and facilitating increased and sustained access to aged care information and service Independent Living Units The affordable alternative to public housing, offering accommodation to those financially and socially disadvantaged Low Care Residential High Care Residential Residential facilities ensuring client needs are managed and met throughout the stages of their need appropriate and considered care for every stage of ageing Strategic Key Result Working in close collaboration with the community, service providers and policy makers 14 15

residential Ageing in Place facilities provide care to residents with increased dependency. This ensures continuity of care in a familiar environment. In 2010 Mayfield underwent aged accreditation auditing and was awarded the maximum accreditation for three years. Staff at all Fronditha facilities are trained in the development of care plans to ensure needs are identified and goals are met. Residents and their families are encouraged to be involved in the caring process. All facilities have registered nurses on duty 24 hours per day. Additional support services are provided by physiotherapists, occupational therapists, podiatrists and palliative care. Meals are prepared by cooks in on-site kitchens, and cleaning, laundry, hairdressing and other health services are also provided. The mobility of residents is encouraged through daily activities, and residents are assisted to enjoy the social atmosphere of the home. Independent Living Units Independent Living Units are an affordable alternative to public housing. The program offers individual accommodation to Australian citizens over 58 years of age residing in Victoria that are financially or socially disadvantaged as assessed by the Office of Housing. The Units allow residents the freedom to manage their own daily lifestyles in peaceful and safe surroundings. Low Care Ageing in Place High facilities Care provide care to residents with Dementia increased Specific dependency. Care This ensures continuity of care in a familiar environment. In 2010 all of Fronditha s Low Care caters to residents needing facilities a underwent High Care aged caters accreditation for those residents auditing and were Dementia awarded specific facilities the maximum provide certain level of assistance yet are capable greatly dependent on others for person-centred care to the elderly with accreditation of 3 years. to participate independently in facility daily tasks in a safe environment with dementia in a secure and structured activities and benefit from the connections registered nurses and personal care environment. Dementia is a progressive provided within the home. Low Care Staff at all Fronditha workers facilities providing are trained around in the the development clock of care plans condition to ensure with many minimisation causes and of the services provide accommodation symptoms and and the care. management Fronditha s of High ongoing Care care. facilities Residents are and their disease families can are manifest actively involved in a variety in the of ways. support with personal care and daily caring tasks. process as much located as in possible all regions and of all Melbourne facilities have and registered nurses No two on people duty 24 display hours per exactly day. the Where same Fronditha s Low Care facilities are required, located additional in support Newcastle. services Each are facility provided provides by physiotherapists, high symptoms. occupational The therapists, rate of the podiatrists disease is in Clayton, Lower Templestowe, and St Albans palliative care. care accommodation, a higher level of increasing and there is no cure currently. and Newcastle. support including nursing care, and other Fronditha staff undergo continuous Meals are prepared necessary by cooks clinical in on-site care kitchens and allied and cleaning, laundry, training hairdressing ensuring and they other are health equipped with services are also provided. health services. The mobility of residents is encouraged through appropriate daily activities, resources and and residents strategies are assisted to enjoy the social atmosphere of the home. of care. 16 17

community services community services Maintaining the independence of elders to remain in their homes Community Services equips elders to continue to remain at home for as long as possible. Assistance is provided through Aged Community Care Packages, Host Home Programs, Planned Activity Groups and Education Seminars on health and ageing, which keeps elders informed, independent and connected. Host Home Program The Host Home Program is a weekly respite service for carers providing a day of leisure and social activities for a small group of elderly Greek people experiencing early stages of dementia. The Program takes place in the home of a Greek speaking personal care worker assisted by a support worker. This respite option enables carers to have a regular, planned break and opportunities to attend to other priorities including their own interests and well-being. Individuals with dementia may experience an overwhelming sense of confusion or feel lost in a bigger activity group setting, particularly where other participants may not share their language. In contrast, the Host Home is a familiar environment with known sights and sounds, offering a smaller group setting where staff are able to provide a person-centered approach. This results in feelings of comfort and belonging with staff sharing the participant s language and culture. The Planned Activity Group Maintaining connection to our community is paramount at each stage of life. Fronditha continues to cultivate the socialisation of the elderly living at home through Planned Activity Groups (PAG). The program is funded by Home and Community Care services - a joint State and Commonwealth initiative. Activities include gentle exercise, discussion groups, games, musical programs and day trips. All these activities are consistent with the Active Service Model. The underlying principle of the Active Service Model is working with the client rather than working for. Staff act as facilitators rather than helpers and in practical terms, this allows and provides opportunities for the client to do what they can independently. By doing this, it is expected that the individual will maintain and even improve their functional level. While culturally this may initially seem to go against the grain as there is a level of expectation things will be done for us as we age, in time and with small changes, participants are reaping the health and physical benefits of this approach to care. Strategic Key Result Enhancing quality of life through health promotion program 18 19

care and diversity human resources We are all too familiar with the ageing population of Australia which is consistent with international trends. What we may be less familiar with is the rapid ageing or our Australian culturally diverse communities. The proportion of older people from a Culturally and Linguistically Diverse (CALD) background is expected to increase from 17.8% to 21.2% according to the Australian Institute of Health and Welfare. The growth of this group is even more pronounced in the 80 plus age group. In 1996 there were 64 000 CALD elders aged 80 plus. In 2026 the figure is expected to reach 269 600, an increase of 321%. In comparison, the Australian born population is expected to increase by 90%. By 2026, 25 per cent of the 80 plus age group in Australia will be of CALD background, that is 1 in 4 elderly within a residential facility are expected to require CALD appropriate care. The figures only tell part of the story for CALD appropriate care. Elderly report that they are less likely to use residential services, preferring home based services, the reasons for this being cultural preferences and practices, availability of residential care and their English language proficiency. It is not uncommon for elderly from a CALD background to be very frail before entering residential aged care, and only when all other home based supports have been exhausted. Cultural identity is critical when trying to understand the perspective of an elderly person. It is the sum total of their life experiences, all encompassing and pervasive, providing meaning to feelings, life goals, purpose, interests and beliefs. To experience shared understanding, our world view must be accepted and verified by others, whether this is our family, neighbours or formal carers. People of all ages need to be connected to others and as we age this becomes even more important. Fronditha continues to advocate for the importance of CALD appropriate services. Given the increasing numbers of elderly who will require CALD aged care services, the issue of measuring and assessing such services needs to be explored. Fronditha has developed CALD care benchmarks adopted by a range of Aged Care providers and published within industry reviews. The questions we need to ask are: Have we established relationships with ethnic communities to support the resident? Do we actively pursue or promote groupings or clusters of clients of the same CALD background in our facility? Do we have strategies or resources in place to enable socialisation in the resident s preferred language? Do we encourage and promote contact between CALD residents and their community? Do we ensure that key policies and procedures are available in community languages? Does our staff selection include criteria for bi-lingual and bi-cultural workers? Do our direct care staff undertake training in cultural awareness? Do we work with ethno specific agencies to deliver services to our CALD residents, provide information and advice or links with the community? Is the resident able to participate in ours, or other facility s/program s activities? Does our service provide opportunities for our CALD elders to express their spirituality? Do we assist CALD elders to access bi-lingual or bi-cultural medical and allied health professionals? Do we use accredited interpreters? Do we have strategies in place to allow accurate and prompt communication between residents and staff in urgent circumstances? Do we have a range of policies and procedures which include CALD appropriate care? In Aged Care people make the difference, and a true understanding of CALD services is central to caring for our elders. Fronditha supports its staff through leadership and training opportunities in Residential and Community Services leading to innovative ways of caring. Staff are encouraged to attain the highest qualification in their area of work. Our staff undertook the following training throughout 2010/11: TAFE training for certificate III in Assistant in Nursing leading to employment as Personal Care Workers Certificate IV in Aged Care Certificate IV in Lifestyle and Leisure Aged Care Funding Instrument Training Pressure Care Training Leading the Dementia Care Team training In-house training via the Aged Care Channel All Residential and Community Services staff have undergone Equal Employment Opportunity Training and Occupational Health and Safety Training and refresher courses. Fronditha continues to uphold the principles of the organisation s values of Listen, Respect, Learn, Teamwork, Initiative and Responsiveness consistent with the Equal Opportunities Act 2010 through continuous training opportunities. Fronditha creates a workplace free from all forms of unlawful discrimination and harassment through its policies, practices, behaviours, recruitment practices and access to training and career development. Recognition of rights within the workplace is important; imparting a greater level of acceptance of differences. This translates to approaches of care and attention of the elderly, recognising the vulnerabilities of this group of people. Occupational Health & Safety training provides a clear understanding of health and safety within the work environment. Staff are able to work comfortably and free from injury and sickness, maintaining a quality of life in and out of work while continuing to provide experienced care to Fronditha s clients and residents. In April 2011, staff at Fronditha Care s Galini Dementia Unit participated in an in-service training on Dementia care facilitated by Kingston Mental Health Community Service. The training focused on styles to assist communication when dealing with people with Dementia. This included mirroring, which minimises the need for verbal commands and confusion felt by the resident. One staff member said, it has been really helpful with our work. Now we often discuss an issue and try to see how the care recipient is experiencing the issue. Thornbury staff Clayton staff Templestowe staff 20 21

financials Directors report for the year ended 30 June 2011 contents Directors Report Directors Declaration Independent Auditor s Report Statement of Comprehensive Income Statement of Financial Position Statement of Changes in Equity Statement of Cash Flows Notes to the Summarised Financial Statements 23 27 27 28 29 30 31 33 The Directors submit the Directors report of the Company for the financial year ended 30 June 2011. Company Objectives Fronditha s aim is to become a significant aged care provider within the culturally and linguistically diverse communities and the community at large. The organisation s objectives are to work towards: An additional 60 residential care beds at Thornbury with construction expected to finish in May 2012. An additional 50 community aged care packages spread across metropolitan Melbourne. Establish best practice in the area of client/resident risk, in particular the area of elder abuse. Establish carer support groups within each region of metropolitan Melbourne. A culture which encourages staff to attain the highest qualification within their field. Strengthen alliances with other service providers, peak bodies, think tanks, universities, business and interstate partners. Enhance risk management process. Further develop environmentally sustainable practices. These objectives will be implemented through annual operational plans developed by Senior Staff. The operational plans include key result areas (objectives): Effective Governance, Plan & Develop New Services, Financial Sustainability, and Enhance Life Experience of the Fronditha Community, Leadership in the Field, Environmental Sustainability, Learning Organisation, Community Relations, Information Technology and Happiness & Wellness. Principal Activities The principal activity of the Company during the financial year was the operation of aged care services consisting of residential aged care, community services and social housing. The strategic plan objectives will enable Fronditha to provide: Care that is flexible and responsive to residents changing needs, ensuring legislative standards are achieved and surpassed. Adhere to documented processes, policy and procedures and constitutional provisions. Promote continuous improvement based on investigation of systems, implementing effective corrective action and introducing innovation. Train and develop staff and continue to improve the health and well-being program. Company Performance The strategic plan is reviewed annually by senior staff and the Board after incorporating policy analysis, social demographics, stakeholder feedback and interests. Membership The company has only 1 class of membership and on wind-up each member must contribute 50.00, amounting to a total contribution by members of 12,850. Signed in accordance with a resolution of the Board of Directors. Mike Zafiropoulos Director Dated this 24th day of August 2011 Melbourne, Victoria 22 23

Directors report for the year ended 30 June 2011 The names and experience of the Directors throughout the year are: Ms Anthy Akritidis B Arch 18 years of service, attended 8 meetings out of an eligible 12 Anthy has been a Board Director with Fronditha for 18 years. Currently she is on the Fundraising/Public Relations Committees. She has been involved with the Fronditha Board Building Committees for the Thornbury (1997), St Albans (1996) and Social Housing Developments (2000). Mr John Bellesis 16 years of service, attended 11 meetings out of an eligible 12 John has been a Board Director with Fronditha for 16 years. John is a member of the Fronditha Risk Management & Finance Committee and has been responsible for the Fronditha Auxiliaries. He has held positions on the Board as Junior Vice President, Senior Vice President and Secretary. John received in 2001, a Victorian State Government Certificate of Appreciation for Voluntary service to the community and was awarded Life Governor of Fronditha in 2005. John was the co-founder of SOCOBELL Pty Ltd, a very successful manufacturing company. Ms Kalleroy Amanatides 1 year of service, attended 6 meetings out of an eligible 8 Kalle Amanatides joined the Fronditha Board in October 2010 and is a member of the Fundraising/ Public Relations Committee. With over 20 years experience in marketing and business development, Kalle has provided advice to a variety of sectors, including, health, legal, accounting and insurance, across both the private and not-for-profit sector. Currently holding the position, of General Manager, Marketing at Slater & Gordon, Kalle is responsible for building and maintaining the profile of the brand across Australia. She was part of the team that prepared the company for public listing on the Australian Stock Exchange in 2007. Now leading a team of marketing specialists Kalle continues to execute key programs, as well as lead marketing initiatives across the firm. She was appointed to the firm s Executive team in 2010. In addition to her professional experience, Kalle was a long standing member of the Hellenic Australian Chamber of Commerce, where she held position of Marketing and Events Advisor, for over 8 years. She is passionate about supporting the Greek community through active participation and holds strong beliefs in social justice and access to services for all. Kalle holds a Bachelor of Arts and a Graduate Diploma in Marketing. She is part-way through her Masters studies. Mr James Kotsiros Ass Dip B (Marketing) Mr Jacob Fronistas, OAM B Sc, LLB, LLM 4 years of service, attended 9 meetings out of an eligible 12 29 years of service, attended 11 meetings out of an eligible 12 1 year of service, attended 6 meetings out of an eligible 8 B Bus, CPA, Holder of Public Practicing Certificate James has been a Board Director with Fronditha for 4 years and 3 years of service, attended 10 meetings out of an eligible 12 is currently the Company Secretary. He is the Convenor of the Public Relations and Fundraising Committee and is a member of the Risk Management and Finance Committee and is also part of the organising committee for the Fronditha Charity Gala. James has predominantly worked in the airline industry and has 20 years of Sales and Marketing experience. Jacob has been a Board Director with Fronditha for 29 years. He has held numerous positions on the Board, including being President from 1988 to 1994 and 1998 to 2007 as well as positions of Senior Vice-President, Junior Vice President and Assistant Treasurer. He is currently a member of the Fronditha Governance Committee. Jacob received an Order of Australia medal in 2006 for his work with the Greek community, specifically in aged care. A Barrister and member of the Victorian Bar since 1983. Chairperson of the Federal Government s Greek Community Aged Care Steering Committee from 1994 to 2000; contributor to the working party for Equitable Delivery of Services to the Ethnic Aged, which was under the auspices of the Ethnic Communities Council of Victoria in 1998. He has been involved with Fronditha since 1980 and was on the Pronia Building Subcommittee before he was appointed to the Board. Mr Paul Mavroudis Paul is the Sales Manager of Parthenon Travel, a well established travel business for 31 years. Paul is a member of the Greek Orthodox Community of Melbourne and Victoria and was a member of the Pan-Macedonian Association of Melbourne and Victoria where he held the position of Vice-President and was responsible for Public-Relations for many years. Paul is a member of the Victorian Branch of SAE world Council of Hellenic Abroad and he is in charge of Public-Relations. He also served as President of Thessaloniki Association The White Tower for six years. In 2009, he received an Award for Excellence in Multicultural Affairs from the Victorian State Government. He is currently a member of Fronditha s Public Relations / Fund Raising Committee. Mr Michael Moisi Michael has been a Board Director with Fronditha for three years. He is the current Treasurer and Convener of the Risk Management and Finance Committee. Michael has significant experience in the accounting and finance field commencing in 1978 where he was employed as a qualified accountant for Cambel Cass Pandelli & Co. Michael is a Director of his own accounting practice Moisi & Associates Pty Ltd. 24 25

Ms Faye Spiteri BA, GradCert PubRelations 2 years of service, attended 7 meetings out of an eligible 12 Directors report for the year ended 30 June 2011 Faye has been a Board Director with Fronditha since December 2009 and is current Vice President. Faye has extensive experience in multicultural communications and substantial expertise in project management. Convening and leading project teams across diverse areas within the public and private sector and guiding policy development with respect to communications campaigns, targeting diverse communities Faye is currently Communications Director for Cultural Perspectives a Clemenger Group Company. She is also the Chair of the intouch Multicultural Centre Against Family Violence. Faye is a member of the Governance Committee. Mr Mike Zafiropoulos, AM, JP B App Sc, Dip Comp Sc, Cert Television Production 2 years of service, attended 12 meetings out of an eligible 12 Mike has been a Board Director for 2 years and is the current president of Fronditha and convener of the Governance Committee. He has extensive experience in the not-for-profit sector and during 1992-93 served as Mayor of Fitzroy. In 2002 he was awarded Victoria s Award for Excellence in Multicultural Affairs ; in 2005 he received FECCA s award for contribution to multiculturalism and in 2010 he was awarded the Order of Australia (AM) for service to the community, through executive roles with a range of arts, multicultural, charitable, media and local government organisations, and as an advocate for cultural diversity and harmony. During 1995 and 2007 he was general manager of SBS in Melbourne. Since 2003 he been on the Board of the Royal Victorian Eye and Ear Hospital. Since 2009 he has chaired the Channel 31 Board. Mr Demetriou B Ec, CPA 29 years of service, attended 2 meetings out of an eligible 2 Resigned 1 September 2010 has been a Board Director with Fronditha for 29 years. He held positions as Treasurer in 1994 and President in 2008 and was involved in various other Committees. is currently a member of the Board Governance and Risk Management and Finance Committees. He has over 30 years of accounting experience. was awarded Life Governor of Fronditha in 2000, has received a Victorian State Government Certificate of Appreciation for Voluntary service to the Community in 2001, and a Victorian State Government Award for Excellence in Multicultural Affairs in 2004. Mr Jim Kalodimos 8 years of service, attended 1 meeting out of an eligible 2 Resigned 1 September 2010 Jim has been a Board Director with Fronditha for 8 years and a volunteer for The Greek Crisis Counseling Line & Fronditha Care in transport services for over five years. Jim managed his own retail business for over 15 years. Directors Declaration The summarised financial statements, comprising the statement of comprehensive income, statement of financial position, statement of cash flows, statement of changes in equity and accompanying discussion and analysis and notes to the financial statements are set out on pages 28 to 33. The summarised financial statements are an extract from the full financial statements for the year ended 30 June 2011. The financial statements and specific disclosures included in the summarised financial statements have been derived from the full financial statements. The summarised financial statements cannot be expected to provide as full an understanding of the financial performance, financial position and the financing and investing activities of Fronditha Care as the full financial statements. Further financial information can be obtained from the full financial statements. This declaration is made in accordance with a resolution of the Directors. Mike Zafiropoulos Director Melbourne, Victoria this 24th day of August 2011 Independent Auditor s Report To the members of Fronditha Care We have audited the accompanying summarised financial report of Fronditha Care which comprises the statement of financial position as at 30 June 2011, the statement of comprehensive income, the statement of changes in equity and statement of cash flows for the year then ended derived from the audited financial report of Fronditha Care for the year ended 30 June 2011 and the discussion and analysis. The summarised financial report does not contain all the disclosures required by the Australian Accounting Standards and accordingly, reading the summarised financial report is not a substitute for reading the audited financial report. Directors Responsibility for the Summarised Financial Report The Directors are responsible for the preparation of the summarised financial report and for such internal control as the directors determine are necessary to enable the preparation of the summarised financial report. Auditor s Responsibility Our responsibility is to express an opinion on the summarised financial report based on our procedures which were conducted in accordance with applicable Australian Auditing Standards. We have conducted an independent audit, in accordance with Australian Auditing Standards, of the financial report of Fronditha Care for the year ended 30 June 2011. We expressed an unmodified opinion on that financial report in our report dated 24 August 2011. The Australian Auditing Standards require that we comply with relevant ethical requirements relating to audit engagements and plan and perform the audit to obtain reasonable assurance whether the financial report for the year is free from material misstatement. An audit involves performing procedures to obtain evidence about the amounts and disclosures in the summarised financial report. The procedures selected depend on the auditor s judgement, including the assessment of the risks of material misstatement of the summarised financial report, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity s preparation of the summarised financial report in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity s internal control. Our procedures included testing that the information in the summarised financial report is derived from, and is consistent with, the financial report for the year and examination on a test basis, of audit evidence supporting the discussion and analysis and other disclosures which were not directly derived from the financial report for the year. The summarised financial report and the audited financial report do not reflect the effect of events that occurred subsequent to the date of the auditor s report on the audited financial report. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Independence In conducting our audit, we have complied with the independence requirements of the Australian professional accounting bodies. Opinion In our opinion, the summarised financial report of Fronditha Care for the year ended 30 June 2011 is consistent, in all material respects, with the financial report from which it was derived. BDO Audit (NSW-VIC) Pty Ltd Sandra Lawson Director Melbourne, Victoria this 24th day of August 2011 26 27

Relationship of the summarised financial statements to the full financial statements Statement of Comprehensive Income For the Year Ended 30 June 2011 Statement of Financial Position As at 30 June 2011 The summarised financial statements is an extract from the full financial statements for the year ended 30 June 2011. The financial statements and specific disclosures included in the summarised financial statements have been derived from the full financial statements. Note 2011 2010 Note 2011 2010 Note 2011 2010 The summarised financial statements cannot be expected to provide as full an understanding of the financial performance, financial position and the financing and investing activities of Fronditha Care as the full financial statements. Further financial information can be obtained from the full financial statements. The full financial statements and auditor s report will be sent to members on request, free of charge. Please call the Manager of Corporate Services, James McComb, and a copy will be forwarded to you. Revenue from continuing operations 2 24,725,323 21,291,733 Other income - 2,310,000 Employee benefits expenses (16,579,156) (14,489,552) Depreciation and amortisation (1,862,677) (1,547,969) Client care expenses (2,094,580) (2,125,242) Finance costs (223,263) (371,376) Other expenses (2,512,416) (2,380,563) Surplus before income tax 1,453,231 2,687,031 Income tax expense - - Assets Current assets Cash and cash equivalents 2,337,825 1,679,744 Trade and other receivables 834,774 602,687 Financial assets 3,095,251 - Total current assets 6,267,850 2,282,431 Non-current assets Property, plant and equipment 44,437,395 44,158,108 Intangible assets 11,151,000 11,151,000 Liabilities Current liabilities Trade and other payables 1,228,402 1,032,933 Short-term borrowings 9,023,573 5,901,752 Short-term provisions 2,206,158 1,976,740 Other current liabilities 56,605 45,682 Total current liabilities 12,514,738 8,957,107 Non-current liabilities Long-term borrowings 1,310,000 2,150,000 Surplus for the year 1,453,231 2,687,031 Total non-current assets 55,588,395 55,309,108 Long-term provisions 599,132 505,288 Other comprehensive income Available for sale financial assets - 23,589 Total assets 61,856,245 57,591,539 Total non-current liabilities 1,909,132 2,655,288 Total liabilities 14,423,870 11,612,395 Total comprehensive income for the year 1,453,231 2,710,620 Net assets 47,432,375 45,979,144 The Statement of Comprehensive Income is to be read in conjunction with the discussion and analysis and the notes to the financial statements. Equity Reserves 244,036 244,036 Retained earnings 47,188,339 45,735,108 Total equity 47,432,375 45,979,144 The Statement of Financial Position is to be read in conjunction with the discussion and analysis and the notes to the financial statements. 28 29

Statement of Changes in Equity For the Year Ended 30 June 2011 Statement of Cash Flows For the Year Ended 30 June 2011 2011 Retained Earnings Capital Donations and Grants Reserve Available for Sale Revaluation Reserve Balance at 1 July 2010 45,735,108 244,036 45,979,144 Surplus for the year 1,453,231 - - 1,453,231 Other comprehensive income - - - - Total comprehensive income for the year 1,453,231 - - 1,453,231 Balance at 30 June 2011 47,188,339 244,036-47,432,375 2010 Retained Earnings Capital Donations and Grants Reserve Available for Sale Revaluation Reserve Balance at 1 July 2009 43,048,077 244,036 (23,589)- 43,268,524 Surplus for the year 2,687,031 - - 2,687,031 Other comprehensive income - - - - Total comprehensive income for the year 2,687,031-23,589-2,710,620 Balance at 30 June 2010 45,735,108 244,036-45,979,144 The Statement of Changes in Equity is to be read in conjunction with the discussion and analysis and the notes to the financial statements. Total Total Cash flows from operating activities: Note 2011 2010 Receipts from residents 5,935,725 3,147,789 Government subsidy receipts 17,840,898 15,332,888 Donations received 216,861 598,221 Payments to suppliers and employees (20,882,320) (18,648,153) HACC grants received 202,149 169,517 Interest received 182,685 61,599 Interest paid (223,263) (371,376) Rent received 340,740 325,468 Net cash provided by operating activities 3,613,475 615,953 Cash flows from investing activities: Note 2011 2010 Proceeds from sale of plant and equipment - 351 Acquisition of property, plant and equipment (2,141,964) (4,912,368) Net proceeds from other financial assets (3,095,251) 1,467,262 Net cash used in investing activities (5,237,215) (3,444,755) Cash flows from financing activities: Proceeds from/(repayment) of accommodation bonds (net) Proceeds from/(repayment of) bank loans (net) Net cash provided by/(used in) financing activities 4,420,821 2,388,032 (2,139,000) 539,000 2,281,821 2,927,032 Net increase/(decrease) in cash held 658,081 98,230 Cash and cash equivalents at start of financial year Cash and cash equivalents at end of financial year 1,679,744 1,581,514 2,337,825 1,679,744 The Statement of Cash Flows is to be read in conjunction with the discussion and analysis and the notes to the financial statements. 30 31

Discussion and Analysis For the Year Ended 30 June 2011 Notes to the Summarised Financial Statements For the Year Ended 30 June 2011 Statement of Comprehensive Income Cash Flow Statement 1. Basis of Preparation of the Summarised Financial Statements 4. Functional and presentation currency The Company s total revenue increased by 1,123,590 (4.8%) since the prior year whilst expenses have increased by 2,357,390 (10.1%) resulting in a decrease in the reported surplus in the amount of 1,257,389. Individual items that impacted the 2011 result include: An increase in Government Subsidies and Client Fees as a Result of Newcastle being in operation for the full twelve months with higher occupancy, compared to six months in the prior Financial Year which had lower occupancy with an 3,459,476 increase. An increase in Operating Costs due to Newcastle being in operation for the full twelve months compared to six months in the prior Financial Year and having higher occupancy, a 2,190,795 increase. Operating activities provided net cash of 3,613,475 an increase of 2,997,522 compared to the previous year. Net cash outflows resulting from investing activities of 5,237,215 and net cash inflows resulting from financing activities of 2,281,821 were achieved. Cash flows from operating activities, along with cash inflows from bonds were used to fund capital construction and purchase financial assets and reduce debt. 2. Revenue The summary financial statements are an extract from the full financial statements for the year ended 30 June 2011. The full financial statements have been prepared in accordance with Australian Accounting Standards, other authoritative pronouncements of the Australian Accounting Standards Board, Australian Accounting Interpretations, the Corporations Act 2001 and the Aged Care Act 1997. The financial statements are presented in Australian dollars, which is Fronditha Care s functional and presentation currency. No foreign currency transactions existed in the year ended 30 June 2011 (2010: nil). 5. Segment information The company is not required to provide segment reporting disclosures under AASB 8 Operating Segments. The company has however made the appropriate segment reporting disclosures as required by their government funding requirements in the full financial statements. A decrease in income in the amount of 2,310,000 compared to the prior year where 66 bed licences were recognized at 35,000 each. 2011 2010 Other impacts smaller in magnitude included increased interest revenue 121,086 decreased donation revenue (381,360) and increased depreciation expenses 314,708. Statement of Financial Position The Company s net assets have increased by 1,453,231 or 3.2% since the previous year consisting of an increase in total assets by 4,264,706 and a 2,811,475 increase in total liabilities. The increase in net assets is attributed to: Increases in Cash and Financial Assets 3,753,332 and Increases in Fixed Assets with Work In Progress for the Thornbury Project. Revenue from continuing operations 24,725,323 21,291,733 3. Events after Reporting Date No significant events occurred after reporting date that would require disclosure in, or adjustment to, the financial statements. There was also a Reduction in Debt in the amount of 2,139,000 and Increased Bond Liabilities 4,420,821. 32 33

The Fabulous Fronditha Charity Gala Australia s leading fashion designer, Alex Perry, together with Masterchef extraordinaire, Calombaris, and news personality, Donikian, joined 300 guests in celebrating The Fabulous Fronditha Charity Gala. CEO of Fronditha, Penni Michael spoke to the audience about the importance of benevolence and the marked difference donations have on organisations such as Fronditha. Ms Michael touched on a moving story of an elderly woman with severe Dementia who sang lyrics of a song, helped along by a Specialised Musical Program. President Mike Zafiropoulos thanked all sponsors and donors for their continuing support of the Fronditha cause. Alex Perry hosted the evening with feeling and humour as he told of his experience of caring for others. His story of humble beginnings resonated with the guests as he expressed his respect for his parents and those migrants like them, calling them the bravest people he knew. He urged the second and third generations to recognise the urgent need of our ageing Greek population and Fronditha s work. He continued that it was now our obligation, as their children and grandchildren, to give back, so they may continue to live with dignity. Together with Fronditha President; Mike Zafiropoulos, they led the first Kalamatiano. As main sponsor, former BMW Group Australia Managing Director, Stavros Yallouridis spoke of his upbringing and the importance of giving back to our elders. Fronditha thanks all those who supported the event. Corporate Sponsors included, BMW Group Australia, Medibank, Victorian Multicultural Commission, AFL Multicultural Commission, Nafsika Stamoulis Foundation, Delta Sales, Midas Insurance Brokers, Mortgage Choice, O Neill Group and De Nova Group. 34 35

long service awards recognition awards In 2011 staff were acknowledged for their achievements at the Staff Recognition Awards. Those recognised have continued their commitment to working with the elderly at Fronditha for 5, 10, and 15 years. The Fronditha Recognition Awards acknowledge those demonstrating support of the Fronditha values which are Listen, Respect, Learn, Teamwork, Initiative and Responsiveness and were developed through a framework of Human Resources principles. Soula Hatzisalata was awarded the Outstanding Achievement Award for her work in Community Services and the Host Home Program. 5 Years Susan Block Angela Charalambous Annica Cosma Anna-Maria Dallas Mary Dinas Victor Erigbuagas Carlos Alberto Gasset Crystal Hill Azeb Kalat Rodi Karaferis Margarite Kefalas Maddeline Kilborn Moyee Louise Lo Frances Mason Virgie Mendosa Sophia Middling Amy Monzon Charity Obodoekwe Sadhana Roy Helen Tsaousis Lambrini Vassiliou Christine Woodruff Julieta Zildzic 10 Years Christina Dragas Kathleen Galagedara Angeliki Gomolis Ruhallah Hamidi Tina Kotsaridis Katina Liappis Irene Nicolaou Vicki Pongas Van Bich Poulios Thomais Priftis Vicky Tzortzoglou Irene Vaporakis 15 Years Katerina Fountas Maria Halvatsiotis Theognosia Kioseoglou Angela Manoussakis Stella Pascalis Katina Pavlidis Alexandra Roumeliotis Patricia Saliba Violanta Zavaleris The following staff members were recognised for their contributions: Evangelia Skevofylakas Theognosia Kioseoglou Katina Gogonis Loukia Demosthenous Filis Tsimbourlas Tina Marinis Magda Karasavidis Glenda Gove 36 37

surname life governors / benefactors individuals first life governors / benefactors individuals/ benefactors corporate / trusts Agdemis Akritidis Alateras Alatsas Alexandrou Alexopoulos Amanatides Anasta Anastasiou Andreou Andrianopoulos Andriopoulos Andriopoulos Antoniou Antoniou Augoustakis Augustes Bafitis Balakis Balasis Beasley Bellesis Bellesis Bellesis-Lubliner Beris Bisas Bisas Boicos Bossinakis Boukogiannis Cambel Cargakis Carydias Catsaras Christophi Chryssafis Conos Constantinou Constantinou Courmadias Courmadias Daglis Dalamas Betty Anthy Antonia Spiros Terry John Kalle Kaths John Lito Andreas Eleni Peter Freda Vassili Savas Peter Bill Ignatios Anastasiz John Henriette Anthony Jack, OAM Marika, OAM Alexander Jim Tom Stavros Efrossiney Potas Chris Chryssavgi Theo Conn, OAM Patricia Michael Evangelia Elada Georgia Danigelis Darivakis Dardalis Datseres Demetriades Demetriou Demetriou Demetriou Demetriou Demetriou Demetriou Demetriou Demetriou Despinis Despinis Dimitriou Dimopoulos Doubaras Drougas Dunstan Economou Feretopoulos Flessias Floudas-Tsementzis Fonias Fotinelis Franghis Frangioudaki Fronistas Fronistas Gabriel Galanis Galanis Garrad Georgalas Georgalas Georgas Georgiou Georgoussis Giakoumidis Giakoumidis Gogorosis Golias Dimitra Jack, OAM Rosalie Rita Andreas Andrew Anni James Phiv Loulla Spiridoula Costas Eleni J Maria Rita Helen Ray Peter Vickie Antonios Kon Duke Polita Elly Rena, OAM Therese Jacob, OAM Rita, OAM Dimitrios G Rita Constantine Carmel Panayiota Kerry Anna, OAM Dimitrios Helen Peter Angela Grountas Grountas Hadzidimitriou Hadzidimitriou Hagekyriakou Halastanis Haralambous Hatzis Hletsos Iatrou Iatrou Iliadis Jones Kaias Kaimakamis Kallergis Kalodimos Kalodimos Kanagios Kanitsaki Kapiris Kapiris Kapogiannis Karas Karathanassis Katsoulis Keldoulis Kioussis Kokkinias Kokkinos Kolivas-Tsourvakas Konstantinidis Kordaris Kotis Kotomatas Kotsiros Kouris Kouris Koutsoheras Kyritsis Kyritsis Kyritsis Kyritsis Anita Stefanos Anastasios Souli Dina Kassiani Betty Sophie F Filitsa Maroula Solon Gary Greg Stefanos Kostas Anastasios Jim S & M O Harry Peter P Chrisa Chrisostomos Helen Anne Helen Arthur Spiros Pauline N Tassoula Melina Leo James Eftymia Alfredo, OAM Tasia Con Joanna Helen Lara Liakatos Liveriadis Livingston Lolatgis Loukides Mantzis Marangoudis Marendy Martakis Mavroudis Michael Michailidis Mitrakas Mitras Moisi Moraitis Moses Moschidis Mougos Mylonas Mylonas Nakas Nicolaou Nictas Novakoglou Novakoglou Pagonis Pagonis Palioportas Panayis Papaefstathiou Papaioannou Papanicolaou Paras Perryman Petrakis Pezaros Phokion Phokion Piperoglou Pliakos Polites Mary Aspasia Panagiotis Joan Anthony Penny John Anna Mark Paul Penelopi Terry Eugenia Nick Michael M, OAM Dora Spiros Bessy B Helen Virginia Anna N Sam Joanna Helen Leigh Terry Andreana Marina John Nicholas Chris J John Niki Con Michael Steven Nick Polites Prokopis Psanoudakis Psanoudakis Raftos Revis Rivans Rose Saltos Salvaris Salvaris Salvaris Samargis Sarhanis Savas Seremetis Seremetis Sevastos Sevastos Sevdalis Skitzis Skitzis Sklavos Smith Soldatos Soldatos Soucoultanos Sourlos Sourlos Sourlos Spiteri Stamatopoulos Stamoulis Stefanovski Stoupas Syrianos Takouridis Tatts Taylor Teo Peter Irene Efthymios Theodora Nicholas Tasos Evangelia Michael Athanasios J.B, OAM John A Mary Pota Aris Augusta Marie James John Helene Peter R Irene Angelos Haritomeni Chris Nick S Faye Despina Helen Meni Michael Koula Sophie Katina C Theodosi Theodosi Theodoulou Theodoulou Thodos Thouas Tiliacos Toumbourou Tsagaris Tseprailidis Tucker Varagianis Varagianis Vassos Vellis Velmahos Velmahos Vetsicas Vitou Vournazos White Xypolytos Yianni Yianni Zacharakis Zafiropoulos Zervas Zervos Zimaris Yiannopoulos Christopher Loulla John Andrew Nick Basil Michael Tony, OAM Nick Anastasios Dorothy John N C Loannis Mariathi Angela Anthony Betty Beverley Vicki Evangelia Chrysanthy Mike, AM Nicholaos Dimitri Klara Violet Cretan B hood Of Melb. & Vic Cyprus Community Of Melb.& Vic Greek Orthodox Community of Clayton Greek Orthodox Community of Hobsons Bay Greek Orthodox Youth of Australia Hellenic Freemasons Assoc of Vic Limnos Poultry Pty. Ltd. Marathon Food Ind. Pty Ltd Meraklis Catering Morea Architects Port Melbourne Greek Community South Melbourne Soccer Club Tim & Terry Oyster Supply P/L The Rhodian Brotherhood Diagoras Australian Greek Welfare Society Bridge Industrial Clinic C.S.R Ltd E.A.O Baker Charitable Trust E.H Flack Estate Estate of GEO Adams Ethel Herman Charitable Trust Evangelistria College Ltd Flora & Frank Leith Charitable Trust G. Brooks Hutchings Bequest Greek Aust. International Medical & Legal Conference Helen M Schutt Trust Hillview Quarries Pty Ltd H.V. McKay Charitable Trust Ian Potter Foundation Ian Rollo Currie Est. Foundation Isobel Hill Brown Charitable Trust Ithacan Philanthropic Society Jack Brockhoff Foundation National Australia Bank Percy Baxter Charitable Trust Radio 3EA R.E Ross Trust Sunshine Foundation WM Angliss Charitable Trust 38 39