ANNUAL REPORT 14/15 A ANNUAL REPORT EMBRACING HERITAGE LOOKING FORWARD

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1 ANNUAL REPORT 14/15 A ANNUAL REPORT EMBRACING HERITAGE LOOKING FORWARD

2 FRONDITHA CARE B Laughter is timeless, imagination has no age and dreams are forever The development of our vision, mission, and values define our organisation s direction. These statements underpin everything we do at Fronditha Care to ensure we provide the best care for our elders. Our vision To become a leader in the provision of residential and community aged care services in Australia Our mission Promoting the wellbeing of frail older people by: Excellence in care and support; Providing care which is consistent with people s linguistic and cultural identity Our values Compassion Equality Integrity Respect Supporting social pluralism and cultural diversity Continuous learning Open communication Teamwork and excellence Our commitment Developing best practice Acknowledging our historical legacy of looking after Greek elderly Being a leader and innovator in multicultural quality aged care service delivery Building a culture of continuous quality improvement Being consultative, collaborative and working in partnership with other service providers and CALD communities Patron: Honourable Linda Dessau AM Governor of Victoria

3 ANNUAL REPORT 14/15 01 Contents PRESIDENT S REPORT 03 ΑΝΑΦΟΡΆ ΠΡΟΈΔΡΟΥ 04 CHIEF EXECUTIVE OFFICER S REPORT 05 ΑΝΑΦΟΡΆ ΓΕΝΙΚΟΎ ΔΙΕΥΘΥΝΤΉ 06 STORGI S TEN YEAR HISTORY TRIBUTES 14 HIGHLIGHTS 14 DONATIONS 17 MAJOR BUILDING WORKS CONTINUE FOR THE NEW CLAYTON AGED CARE RESIDENTIAL FACILITY 18 NEWCASTLE GALA BALL 19 AUXILIARIES 21 RESIDENTIAL SERVICES 24 INDEPENDENT LIVING UNITS 25 FOOD SERVICES 27 FRONDITHA CARE LIFESTYLE AND ACTIVITIES 32 COMMUNITY SERVICES 34 HUMAN RESOURCES 44 FRONDITHA CARE VOLUNTEERS 48 MEDIA AND COMMUNITY ENGAGEMENT 49 FINANCIAL STATEMENTS 64 DONATE TO FRONDITHA CARE 65 MEMBERS / LIFE GOVERNORS / BENEFACTORS 67 VOLUNTEERS 68 STAFF OF FRONDITHA CARE 71 CONTACTS AND LOCATIONS 72 ACKNOWLEDGEMENTS

4 FRONDITHA CARE 02 PRESIDENT S REPORT It is with great pleasure to present this year s annual report. The Directors of Fronditha Care together with the management have worked diligently over the past twelve months to ensure that we continued to meet our strategic goals and service objectives. Fronditha Care continued in the reporting period to be a successful community organisation in the Greek Australian community providing residential and community support services to the elderly. In co-operation with my fellow directors, our members and volunteers and our professional staff we continued to meet the needs of our elderly in our care but we also ensured that our plans for the future expansion of Fronditha Care continued as planned. This year the Board of Directors embarked on the plans to redevelop our older nursing home at Clayton South. This major expansion and redevelopment will cost Fronditha Care in excess of $20 million. This major project involves the rebuilding of both the Steyi Nursing home and Pronia hostel and the refurbishment of our Memory Support Unit Galini. It is anticipated that the new facility will cater for 150 residents when it is complete. The first stage of this major initiative is due for completion in December 2015 and we anticipate that we will be able to provide the highest standard of residential care in an attractive and comfortable environment. As part of the redevelopment we anticipate to also establish the first Multiple Sclerosis (MS) unit in the Greek community thanks to the generosity of our donors Nick and Anna Vournazos. A major highlight this year was the outstanding result Fronditha Care received in the accreditation of our four residential facilities in Melbourne. This assessment which was undertaken by the Federal Government s Australian Aged Care Quality Agency produced the best ever results for Fronditha Care. Having achieved compliance with all the standards, the Board of Directors were delighted that our residential facilities are accredited to serve the community for the next three years. Another important initiative this year was the implementation of the Federal Government s Consumer Directed Care policies within Fronditha Care s Community Service programs. This reform enables our clients to receive the service arrangements that they require and choose. Our preparation and responsiveness to implement this initiative also enables Fronditha Care to respond to the needs of the elderly in the community into the future. The greatest asset of Fronditha Care is its people, staff and volunteers who work passionately and beyond the call of duty to ensure that our elderly receive quality services in an environment that respects their dignity and culture. I wish to thank our volunteers for all the great work that they do. This year we paid specific attention to the training needs of our volunteers and I was very honoured to convey our appreciation of their efforts at the second Volunteer Recognition Ceremony in May this year. I also wish to express the Board s gratitude to our three auxiliary fundraising committees for their ongoing support - the Templestowe, Thornbury and St Albans Auxiliaries and the Hippocrates Association in Newcastle who again this year organised several fundraising events and raised much needed finances to support our mission. Of particular importance, was the collaborative work of the three Auxiliaries in Melbourne to raise funds for the new gardens at the St Albans Thalpori aged care residential facility. These new landscaped gardens will provide our residents with a beautiful garden for them to enjoy. I am also grateful to our outstanding CEO, George Lekakis AO, and his dedicated staff for their contribution to Fronditha Care and for ensuring that all our accreditation standards and strategic goals are met. Their commitment, professionalism and willingness to embrace innovation resulted in an excellent year, achieving many important program and budget outcomes. I would also like to acknowledge the hard work and generosity of our outgoing Board Member, Ms Kalle Amanatides. On behalf of Fronditha Care I wish to thank all board members who have demonstrated a high level of commitment and dedication to their role as Directors to the many facets of the organisation. It is important to look back on another year of success. Despite the challenges and continuing financial commitments ahead, I remain optimistic that with the support of the community, the generosity of our donors and the dedication of our staff and volunteers, we will be able to continue to fulfil our mission of responding effectively and appropriately to the needs of our elderly now and into the future. Mike Zafiropoulos, AM JP President

5 ANNUAL REPORT 14/15 03 ΑΝΑΦΟΡΆ ΠΡΟΈΔΡΟΥ Με μεγάλη χαρά σας παρουσιάζω και φέτος την Ετήσια Έκθεση. Το Διοικητικό Συμβούλιο και η Διοίκηση της «Φροντίδας», εργάστηκαν επιμελώς τους τελευταίους δώδεκα μήνες, για να διασφαλίσουν την συνεχή επίτευξη των στόχων του οργανισμού και την καλυτέρευση των υπηρεσιών μας. Η «Φροντίδα» συνέχισε και γι αυτή την χρονική περίοδο, να αποτελεί έναν από τους πιο επιτυχημένους οργανισμούς της Ελληνο- Αυστραλιανής παροικίας, στην παροχή ιδρυματικών και κοινωνικών υπηρεσιών φροντίδας σε ηλικιωμένους. Σε συνεργασία με τους συναδέλφους στο Διοικητικό Συμβούλιο, τα μέλη, τους εθελοντές και το ειδικευμένο προσωπικό μας, συνεχίζουμε να καλύπτουμε τις ανάγκες μέριμνας των ηλικιωμένων μας, αλλά και να εξασφαλίζουμε ότι τα σχέδια της μελλοντικής επέκτασης της «Φροντίδας», συνεχίζονται όπως προγραμματίσαμε. Αυτό το χρόνο, το Διοικητικό Συμβούλιο ξεκίνησε τα σχέδια ανάπλασης του παλαιότερου γηριατρείου μας στο Clayton South. Αυτή η τεράστια επέκταση και ανάπλαση, θα κοστίσει στη «Φροντίδα» περισσότερα από 20 εκατομμύρια δολάρια. Το σημαντικό αυτό έργο, εμπεριέχει την ανακατασκευή του γηριατρείου «Στέγη» και του ξενώνα «Πρόνοια», όπως και την ανακαίνιση της Μονάδας Υποστήριξης Μνήμης «Γαλήνη». Προβλέπεται ότι η νέα εγκατάσταση, θα καλύπτει τις ανάγκες 150 ενοίκων, όταν ολοκληρωθεί. Το πρώτο στάδιο αυτής της εξαιρετικά σημαντικής πρωτοβουλίας, ολοκληρώνεται τον Δεκέμβριο του 2015 και αναμένουμε ότι θα παρέχουμε το υψηλότερο επίπεδο ιδρυματικής φροντίδας σε ένα ελκυστικό και άνετο περιβάλλον. Ως τμήμα αυτής της ανάπλασης, προσδοκούμε να ιδρύσουμε την πρώτη Μονάδα Σκλήρυνσης Κατά Πλάκας στην Ελληνική κοινότητα, χάρις στην γενναιοδωρία των δωρητών μας Άννας και Νίκου Βουρνάζου. Πολύ σημαντικό επίτευγμα της χρονιάς που πέρασε, ήταν το εξαιρετικό αποτέλεσμα που πέτυχε η «Φροντίδα» στη διαπίστευση των τεσσάρων εγκαταστάσεων της Μελβούρνης. Αυτή η αξιολόγηση που έγινε από το Γραφείο Ελέγχου της Ποιότητας των Μονάδων και των Υπηρεσιών Φροντίδας Ηλικιωμένων, της Ομοσπονδιακής Κυβέρνησης της Αυστραλίας,απέφερε τα καλύτερα αποτελέσματα όλων των εποχών για τη «Φροντίδα». Έχοντας επιτύχει συμβατότητα με όλες τις προδιαγραφές, όλο το Διοικητικό Συμβούλιο είμαστε ενθουσιασμένοι, που τα ιδρύματά μας είναι διαπιστευμένα να υπηρετούν την παροικία μας, για τα επόμενα τρία χρόνια. Ακόμα μια σημαντική πρωτοβουλία αυτού του έτους, ήταν η εφαρμογή των Κανόνων Άμεσης Φροντίδας Καταναλωτή της Ομοσπονδιακής Κυβέρνησης, στα προγράμματα Κοινωνικών Υπηρεσιών της «Φροντίδας». Αυτή η μεταρρύθμιση, επιτρέπει στους πελάτες μας να λαμβάνουν τις υπηρεσίες που έχουν ανάγκη και επιλέγουν. Η προετοιμασία μας και η ετοιμότητά μας να εφαρμόσουμε αυτή την πρωτοβουλία, δίνει επίσης τη δυνατότητα στη «Φροντίδα», να ανταποκριθεί στις μελλοντικές ανάγκες των ηλικιωμένων της παροικίας μας. Το μεγαλύτερο προσόν της «Φροντίδας» είναι οι άνθρωποί της, το προσωπικό και οι εθελοντές, που εργάζονται με αυτοθυσία και πέρα απο το καθήκον τους για να εξασφαλίσουν άριστες υπηρεσίες στους ηλικιωμένους μας και ένα περιβάλλον που σέβεται την αξιοπρέπειά τους και την κουλτούρα τους. Θα ήθελα να ευχαριστήσω τους εθελοντές μας, για την θαυμάσια δουλειά που κάνουν. Αυτή τη χρονιά επικεντρώσαμε την προσοχή μας στις εκπαιδευτικές ανάγκες των εθελοντών μας, και ήταν πολύ τιμητικό για μένα να μεταφέρω την εκτίμηση όλων μας για τις προσπάθειές τους, στην 2η Τελετή Αναγνώρισης για τους Εθελοντές, που έγινε το Μάϊο αυτού του έτους. Θα ήθελα επίσης, να εκφράσω την ευγνωμοσύνη του Διοικητικού Συμβουλίου προς τις τρεις βοηθητικές επιτροπές συγκέντρωσης χρημάτων για τη συνεχή υποστήριξή τους. Αυτές οι επιτροπές, που βρίσκονται στο Templestowe, στο Thornbury και στο St Albans, μαζί με την Ένωση Ιπποκράτης στο Newcastle, για άλλη μία φορά διοργάνωσαν αρκετές εκδηλώσεις φιλανθρωπικού χαρακτήρα, καταφέρνοντας να συγκεντρωσουν χρήματα για την υποστήριξη και υλοποίηση του οράματός μας. Ιδιαιτέρως σημαντική, ήταν η συντονισμένη προσπάθειά τους για την συγκέντρωση πόρων, για τους καινούργιους κήπους στις εγκαταστάσεις της «Θαλπωρής» στο St Albans. Αυτοί οι νέοι διαμορφωμένοι κήποι θα παρέχουν στους ηλικιωμένους μας ένα νέο ξεχωριστό τοπίο για να το απολαμβάνουν. Είμαι επίσης ευγνώμων, στον έξοχο Γενικό Διευθυντή μας κ. Γιώργο Λεκάκη και στο αφοσιωμένο προσωπικό του, που με τη συμβολή τους διασφαλίστηκε, ότι όλες οι προδιαγραφές διαπίστευσης και όλοι οι στρατηγικοί στόχοι έχουν επιτευχθεί. Η αφοσίωση, ο επαγγελματισμός και η προθυμία τους να υιοθετήσουν καινοτομίες, οδήγησαν σε μία εξαιρετική χρονιά, επιτυγχάνοντας πολύ σημαντικά αποτελέσματα στον προγραμματισμό και τον προϋπολογισμό. Θα ήθελα επίσης να αναγνωρίσω τη σκληρή δουλειά και τη γενναιοδωρία του απερχόμενου μέλους του Συμβουλίου κας Καλλιρόης Αμανατίδη. Εκ μέρους της «Φροντίδας», θα ήθελα επίσης να ευχαριστήσω, όλα τα μέλη του Διοικητικού Συμβουλίου, που έχουν επιδείξει ιδιαίτερη δέσμευση και αφοσίωση στο ρόλο τους, στις πολυάριθμες πτυχές του οργανισμού. Είναι πολύ σημαντικό να κοιτάξουμε και να αναλογιστούμε την επιτυχία αυτής της χρονιάς που μας πέρασε. Παρά τις προκλήσεις και τις συνεχιζόμενες χρηματοοικονομικές δεσμεύσεις, παραμένω αισιόδοξος, ότι με την υποστήριξη της παροικίας, τη γενναιοδωρία των χορηγών μας, καθώς και με την αφοσίωση του προσωπικού και των εθελοντών μας, θα είμαστε σε θέση να εκπληρώσουμε την αποστολή μας, ανταποκρινόμενοι στις διάφορες ανάγκες των ηλικιωμένων μας, τόσο στο παρόν όσο και στο μέλλον. Σάκης Ζαφειρόπουλος, AM JP Πρόεδρος

6 FRONDITHA CARE 04 CHIEF EXECUTIVE OFFICER S REPORT The period under review was a year full of important achievements at Fronditha Care. In our second year of the strategic plan, it was important to continue our work in providing quality services to the elderly in our care and to fulfil our planned major capital works and budgeted initiatives. In anticipation of four nursing home accreditations in Melbourne by the Australian Aged Care Quality Agency (AACQA) in 2015 the management and nursing home staff of Fronditha Care embarked upon major preparations for this process. All operational policies and procedures were reviewed and updated to meet the highest standards. We also commenced refurbishing and preparing each aged care facility. We consulted with our elderly about improvements and lifestyle initiatives, and our staff embarked on a rigorous professional staff development program. The result of all this work was rewarded with four successful accreditation outcomes at our four aged care residential facilities, at Clayton South, Templestowe, St Albans and Thornbury. The AACQA representatives commented on the uniqueness of Fronditha Care and its quality nursing and culturally specific lifestyle programs. We were all very proud of this result, which provides accreditation for the next three years at all four facilities. In the period under review we also welcomed our new manager Stephanie Elliott at our Newcastle facility. Upon her arrival she embarked on several improvement strategies and by all accounts the residents and their families have welcomed the changes. In our community services department we continued to provide the much needed home-care services, activity centre based programs and host home programs with success. We also managed to prepare all of our clients for the anticipated Federal Government Consumer Directed Care (CDC) policies and by all accounts, our clients have been informed and supported through this process. In the same period, the Federal Government granted Fronditha Care an additional 30 home care packages bringing the total to 155 home care packages to be delivered annually. This year we also embarked on the largest redevelopment capital works project undertaken by Fronditha Care with the rebuilding of the Clayton South aged care residential facility. With the Board of Directors deciding to rebuild Pronia in March this year the total cost of the project is estimated to be $20 million. The first stage of the project which includes the rebuilding of Steyi will be finishing in December this year. We are all looking forward to the new modern state of the art facility, which will cater for the community for the next thirty years. This year we also renewed our Volunteer Support Program which provided support and training to our volunteers. The work of our volunteers is highly valued at Fronditha Care and we welcome and support all our new volunteers that joined us this year. We also introduced the Community Visitors Program enabling visitation to elderly living alone at home. In the period under review, we also continued to lead as an employer of first choice and supported staff to lead in the provision of quality professional care. We conducted a workforce analysis and noted that Fronditha Care currently employs 581 staff. We also embarked on the first year of our labour agreement with the Department of Immigration and Border Protection in August 2014 and this has enabled us to hire additional Greek-speaking personal care staff. This new recruitment process is timely as we commenced operations at the new Thornbury facility which required us to recruit additional human resources. We conducted an extensive staff development and training program (203 training sessions) for all staff and continued with induction courses for new staff and our leadership training for staff for whom we anticipate to lead Fronditha Care into the future. We also introduced a new uniform for all staff to wear at work. Furthermore, we encouraged and procured partnerships with the community that promoted support and quality care for our elderly. As a consequence, we enjoyed extensive relationships and collaborations within the aged and multi-cultural services sector and continued to partner with brokerage agencies. We also received support from many services, clubs and community groups and continued to receive significant donations and bequests. With respect to Fronditha Care s finances and physical resources much was achieved in the period under review. We have robust and transparent financial systems and policies in place and our financial modelling has established seven years of growth into the future. We also achieved a 6 and 12 monthly scheduled auditing of financial accounts and managed our loan repayments and investments. I can happily report that we met all budget targets and exceeded our projected surplus. We continued updating our prudential bond management and liquidity policies and financed major capital and small infrastructure projects and loan repayments as planned. Our rebuilding and refurbishment program has been projected to be $20M over the next 7 years. Our net asset value is approximately $60M. We also implemented our systems and procedures to align with the introduction of the Living Longer Living Better reforms and I can report that following 1 July 2014 all the reforms were successfully introduced. By all accounts it was another great year. In conclusion I want to thank all of our volunteers who support our programs across Fronditha Care. They are indeed wonderful and I sincerely thank them for their contributions. I wish to thank my industrious and committed executive team, our managers and all our fantastic staff in our residential and community care programs. I wish to note the work and support of our General Manager of Operations Jim Scantsonihas who has achieved a 20 year milestone this year working at Fronditha Care. Jim is much respected as manager of our Nursing operations and has enjoyed a fruitful and positive working relationship with all our managers and nursing home staff. I also welcome Heleni Bagiartakis our new manager of Community Services. Finally, I wish to thank the Board of Directors and Members of Fronditha Care for their dedication and service to the organisation. I look forward to working with everybody in the year ahead. George Lekakis AO JP (B.A., BSW) CEO

7 ANNUAL REPORT 14/15 05 ΑΝΑΦΟΡΆ ΓΕΝΙΚΟΎ ΔΙΕΥΘΥΝΤΉ Η ανασκόπηση της περιόδου , δείχνει ότι ήταν μια χρονιά γεμάτη επιτυχίες για την «Φροντίδα». Διανύοντας τη δεύτερη χρονιά του στρατηγικού σχεδιασμού , ήταν πολύ σημαντικό να συνεχιστεί το έργο μας στην παροχή υπηρεσιών υψηλής ποιότητας στους ηλικιωμένους που φροντίζουμε, να εκπληρώσουμε όλα τα προσχεδιασμένα έργα μεγάλου κεφαλαίου και τις προϋπολογισμένες πρωτοβουλίες. Εν αναμονή της διαπίστευσης των 4 γηριατρείων μας στην Μελβούρνη, από το Γραφείο Ελέγχου της Ποιότητας των Μονάδων και των Υπηρεσιών Φροντίδας Ηλικιωμένων, της Ομοσπονδιακής Κυβέρνησης της Αυστραλίας (AACQA), κατά το δεύτερο μισό αυτού του χρόνου, η διοίκηση και το νοσηλευτικό προσωπικό της «Φροντίδας», ξεκίνησαν μεγάλες προετοιμασίες για αυτή τη διαδικασία. Όλοι οι κανόνες λειτουργίας και οι διαδικασίες επανεξετάστηκαν και αναβαθμίστηκαν, ώστε να πληρούν τις ανώτερες προδιαγραφές. Επίσης, ξεκινήσαμε ανακαινίσεις και προετοιμάσαμε κάθε εγκατάσταση ξεχωριστά. Συμβουλευτήκαμε τους ηλικιωμένους μας για βελτιώσεις και ψυχαγωγικές πρωτοβουλίες, ενώ το προσωπικό μας συμμετείχε σε ένα απαιτητικό πρόγραμμα εξέλιξης εργατικού δυναμικού. Το αποτέλεσμα όλης αυτής της δουλειάς, επιβραβεύτηκε με τέσσερις επιτυχείς εκβάσεις διαπίστευσης για τα 4 γηριατρεία μας, στο Clayton South, στο Templestowe, στο St Albans και στο Thornbury. Οι πραγματογνώμονες του Γραφείου Ελέγχου (AACQA) αναφέρθηκαν στην μοναδικότητα της «Φροντίδας», τα ποιοτικά νοσηλευτικά και στα πολιτιστικώς ιδιαίτερα, ψυχαγωγικά προγράμματά της. Είμαστε όλοι πολύ υπερήφανοι γι αυτό το αποτέλεσμα, το οποίο συνεπάγεται διαπίστευση λειτουργίας για τις τέσσερις εγκαταστάσεις μας, για τα επόμενα τρία χρόνια. Στην περίοδο ανασκόπησης, καλωσορίσαμε τη νέα μας Διευθύντρια Stephanie Elliot στις εγκαταστάσεις μας στο Newcastle. Από την άφιξή της ξεκίνησε αρκετά βελτιωτικά πλάνα και κατά γενική ομολογία, οι διαμένοντες και οι συγγενείς τους είναι ευχαριστημένοι με τις αλλαγές. Στο τμήμα των Κοινωνικών Υπηρεσιών συνεχίζουμε να παρέχουμε, τις αναγκαίες υπηρεσίες βοήθειας στο σπίτι, τα προγράμματα δραστηριοτήτων και το πρόγραμμα φιλοξενίας κατ οίκον, με πολύ μεγάλη επιτυχία. Καταφέραμε επίσης, να προετοιμάσουμε τους πελάτες μας για τις προσδοκούμενες μεταρρυθμίσεις της Ομοσπονδιακής Κυβέρνησης, στην Κατευθυνόμενη Φροντίδα Καταναλωτή και πράγματι, όλοι οι πελάτες μας ενημερώθηκαν και υποστηρίχθηκαν καθ όλη τη διάρκεια της διαδικασίας. Την ίδια περίοδο, η Ομοσπονδιακή Κυβέρνηση παραχώρησε στη «Φροντίδα» 30 επιπλέον πακέτα βοήθειας στο σπίτι, φτάνοντας συνολικά τα 155 πακέτα βοήθειας στο σπίτι που παρέχονται ετησίως. Αυτή τη χρονιά επίσης, ξεκινήσαμε το μεγάλο έργο ανάπλασης που ανάλαβε η «Φροντίδα», με την ανακατασκευή της εγκατάστασης στο Clayton South. Με την απόφαση του Διοικητικού Συμβουλίου για την ανακατασκευή της Πρόνοιας το Μάρτιο αυτού του έτους, το συνολικό κόστος του έργου υπολογίζεται σε 20 εκατομμύρια δολάρια. Το πρώτο στάδιο του έργου, που περιλαμβάνει την ανακατασκευή της «Στέγης» θα τελειώσει τον Δεκέμβριο αυτού του έτους. Περιμένουμε όλοι με ανυπομονησία, αυτό το μοντέρνο κτίριο έργο τέχνης, που θα εξυπηρετεί την Κοινότητά μας για τα επόμενα 30 χρόνια. Το τρέχων έτος εξάλλου, ανανεώσαμε το Πρόγραμμα Υποστήριξης Εθελοντών, το οποίο παρέχει υποστήριξη και εκπαίδευση στους εθελοντές μας. Το έργο των εθελοντών εκτιμάται πάρα πολύ στη «Φροντίδα» και γι αυτό καλωσορίζουμε και υποστηρίζουμε όλους τους νέους εθελοντές, που ήρθαν μαζί μας και φέτος. Ακόμη, εισαγάγαμε το Πρόγραμμα Κοινωνικών Επισκεπτών, που επιτρέπει την επίσκεψη σε ηλικιωμένους, οι οποίοι ζουν μόνοι στο σπίτι. Στην εξεταζόμενη περίοδο, συνεχίζουμε να ηγούμαστε ως εργοδότες πρώτης επιλογής και να υποστηρίζουμε το προσωπικό μας, ώστε να πρωτοπορεί στην παροχή ποιοτικής επαγγελματικής φροντίδας. Διενεργήσαμε μια ανάλυση του εργατικού δυναμικού και σημειώθηκε ότι η «Φροντίδα» αυτή τη στιγμή, απασχολεί εργασιακά 581 άτομα. Μπήκαμε στην πρώτη χρονιά της εργασιακής μας συμφωνίας με το Τμήμα Μετανάστευσης και Προστασίας Συνόρων, από τον Αύγουστο του 2014 και αυτό μας επέτρεψε να προσλάβουμε, πρόσθετο Ελληνόφωνο προσωπικό ατομικής φροντίδας. Αυτή η νέα διαδικασία προσλήψεων ήρθε έγκαιρα, καθώς αρχίσαμε δραστηριότητες στην Νέα πτέρυγα του Thornbury, που απαιτούσαν την πρόσληψη πρόσθετου ανθρώπινου δυναμικού. Διεξαγάγαμε ένα εκτεταμένο πρόγραμμα βελτίωσης και εκπαίδευσης (με 203 εκπαιδευτικές ενότητες) για όλο το προσωπικό, συνεχίσαμε τα προγράμματα εισαγωγής για το νέο προσωπικό, όπως επίσης και το εκπαιδευτικό μας σεμινάριο ηγεσίας, για αυτούς που αναμένουμε να ηγηθούν της «Φροντίδας» στο μέλλον. Θεσπίσαμε επίσης μια νέα ενδυμασία, που θα φορά το προσωπικό μας στην εργασία του. Επιπροσθέτως, ενθαρύναμε και κατοχυρώσαμε συνεργασίες με την κοινότητα, οι οποίες προώθησαν υποστήριξη και ποιοτική φροντίδα στους ηλικιωμένους μας. Κατά συνέπεια, εδραιώσαμε εκτεταμένες σχέσεις και συνεργασίες στο τομέα της παροχής υπηρεσιών φροντίδας ηλικιωμένων και πολυπολιτισμού και συνεχίσαμε να συνεργαζόμαστε με διάφορες χρηματιστηριακές υπηρεσίες. Λάβαμε ακόμα υποστήριξη από πολλές υπηρεσίες, σωματεία και κοινωνικές ομάδες και συνεχίσαμε να λαμβάνουμε σημαντικές δωρεές και κληροδοτήματα. Με σεβασμό στα οικονομικά και τους φυσικούς πόρους της «Φροντίδας», πολλά επιτεύχθηκαν κατά την εξεταζόμενη περίοδο. Έχουμε εύρωστα και διαφανή οικονομικά συστήματα και κανόνες σε ετοιμότητα και η οικονομική μας ευελιξία έχει εδραιώσει επτά χρόνια μελλοντικής ανάπτυξης. Επιτύχαμε ακόμη, έναν εξάμηνο και έναν ετήσιο προγραμματισμένο οικονομικό έλεγχο των λογαριασμών μας και διευθετήσαμε τις αποπληρωμές των δανείων μας και τις επενδύσεις μας. Μπορώ να ανακοινώσω με χαρά, ότι επιτεύχθηκαν όλοι οι στόχοι του προϋπολογισμού μας και διευρύναμε το προβλεπόμενο πλεόνασμά μας. Συνεχίσαμε να αναβαθμίζουμε την διακριτική διαχείριση εγγυητικών και τις πολιτικές ρευστότητας και χρηματοδοτήσαμε μεγάλα κεφάλαια, όπως και μικρά σχέδια υποδομής καθώς και αποπληρωμές δανείων, όπως ήταν προγραμματισμένο. Το πρόγραμμά μας για ανοικοδόμηση και ανακαίνιση έχει προβλεφθεί να είναι 20 εκατομμύρια δολάρια για τα επόμενα 7 χρόνια. Τα καθαρά περιουσιακά στοιχεία μας ανέρχονται στα 60 εκατομμύρια δολάρια. Προσαρμόσαμε τα συστήματά μας και τις διάφορες διαδικασίες μας, ούτως ώστε να συμπίπτουν με τις μεταρρυθμίσεις που ακολούθησαν από το Living Longer Living Better και μπορώ να αναφέρω ότι μετά την 1η Ιουλίου του 2014, όλες αυτές οι αλλαγές παρουσιάστηκαν επιτυχώς. Κατά γενική ομολογία ήταν ακόμη μια θαυμάσια χρονιά. Εν κατακλείδι, θα ήθελα να ευχαριστήσω όλους τους εθελοντές μας, που υποστηρίζουν τα προγράμματά της «Φροντίδας» κατά το σύνολό τους. Είναι πράγματι υπέροχοι και τους ευχαριστώ απο καρδιάς για την συνεισφορά τους. Θα ήθελα να ευχαριστήσω τα έμπειρα και αφοσιωμένα εκτελεστικά στελέχη μου, τους Διευθυντές μας και όλο το υπέροχο προσωπικό, που εργάζεται στους οίκους ευγηρίας και στα προγράμματα κοινωνικής φροντίδας. Θα ήθελα να υπογραμμίσω το έργο και τη βοήθεια του Διευθυντή Λειτουργίας Δημήτρη Σγαντσονύχα, που φέτος έφτασε στο ορόσημο των 20 ετών υπηρεσίας στην «Φροντίδα». Ο Δημήτρης, είναι αξιοσέβαστος ως Διευθυντής Λειτουργίας των Γηριατρείων μας και απολαμβάνει μια καρποφόρα και θετική σχέση συνεργασίας, με όλους τους Διευθυντές και όλο το προσωπικό των γηριατρείων μας. Θα ήθελα επίσης να καλωσορίσω την Ελένη Μπαγιαρτάκη, ως νέα Διευθύντρια Κοινωνικών Υπηρεσιών. Τέλος, θα ήθελα να ευχαριστήσω το Διοικητικό Συμβούλιο και τα Μέλη της «Φροντίδας», για την αφοσίωσή τους και τις υπηρεσίες τους στον οργανισμό. Ανυπομονώ να συνεργαστώ ξανά με όλους, το επόμενο έτος. Γεώργιος Λεκάκης, AO JP (B.A., BSW) Γενικός Διευθυντής

8 FRONDITHA CARE 06 SPECIAL DEDICATION STORGI S TEN YEAR HISTORY CELEBRATING 10 SUCCESSFUL YEARS OF AGED CARE PROVISION We would like to acknowledge the efforts of STORGI s management, staff, volunteers, ladies auxiliary, donors, residents and the families of our residents who have all contributed to the 10 Year Success Story of STORGI

9 ANNUAL REPORT 14/15 07 STORGI CELEBRATING 10 SUCCESSFUL YEARS OF AGED CARE PROVISION

10 FRONDITHA CARE 08 STORGI CELEBRATING 10 SUCCESSFUL YEARS OF AGED CARE PROVISION In February, 2015, STORGI recently completed a two day accreditation audit and it achieved excellent results, which resulted in a further 3 year accreditation Angela Cox, MRC Storgi

11 ANNUAL REPORT 14 /15 09

12 FRONDITHA CARE 10 STORGI CELEBRATING 10 SUCCESSFUL YEARS OF AGED CARE PROVISION The Fronditha Care Storgi (meaning affection ) aged care facility...celebrated its 10 Year Anniversary... amidst a joyous climate of live music and dance, delicious Greek food, fun and laughter Fronditha Care s facility in Lower Templestowe, STORGI, reached a very significant milestone when it celebrated its 10 Year Anniversary on the 9th of May, The 10 year success story of STORGI is testament to the pioneering work that Fronditha Care is undertaking in aged care provision for those of a CALD background. The decision to construct an aged care facility in Lower Templestowe was based on the need to provide the Greek elderly in the Eastern suburbs of Melbourne with cultural specific aged care. In 2001, the land was purchased for over $ After carefully reviewing the site and consulting with relevant stakeholders, in March 2002 the application for a building permit for the residential facility was submitted to Manningham City Council. The Templestowe Auxiliary showed its commitment by commencing their fundraising efforts in May 2003 with their first fundraiser, a regional walkathon, raising $ To this day, the contribution of the Templestowe Auxiliary is highly regarded by the organisation. In 2004 the Fronditha Care Templestowe 60 bed residential care facility came to life with the laying of the foundation stone. The total cost of construction amounted to $5.5 million. Fronditha Care Templestowe officially opened its doors on the 9th May 2005, when the first residents were admitted into the facility. After a competition for the name of the facility was held in the same month, the facility was officially named STORGI, meaning affection. To date, STORGI has cared for 244 residents and currently employs 80 staff. In February, 2015, STORGI recently completed a two day accreditation audit and it achieved excellent results, which resulted in a further 3 year accreditation. The Fronditha Care Storgi (meaning affection ) aged care facility in Lower Templestowe celebrated its 10 Year Anniversary on Wednesday, 13th May 2015, amidst a joyous climate of live music and dance, delicious Greek food, fun and laughter. The President of Fronditha Care s Board of Directors, Mike Zafiropoulos AM, set the tone of the event with a heart felt address where he highlighted the culture of continuous improvement of facilities and services that is central to the ethos of Fronditha Care and acknowledged the invaluable work that the volunteers of the organisation have contributed towards the success of Storgi. This was followed by addresses from Jacob Fronistas OAM (Fronditha Care Board Treasurer), Virginia Nakas (Fronditha Care Lower Templestowe Auxiliary Convener), Angela Cox (Residential Care Manager of Storgi ), Tasoula Kordaris (Fronditha Care volunteer) and Mr Ross Alatsas, Acting Chairperson of the Victorian Multicultural Commission. Virginia Nakas was particularly proud of the women who comprise the Templestowe Auxiliary, who through a number of fund-raising events have raised more than $80,000 for Fronditha Care during the last 12 months. The anniversary was marked by a range of mouth-watering Greek delights for the residents and their friends and families, while Manolis Nikolaidis and Kostas Kolokithas shared their guitar and bouzouki talents with the attendees, spicing up the event with a true Greek festive flavour.

13 To date Storgi has cared for 244 residents and currently employs 80 staff ANNUAL REPORT 14/15 11

14 FRONDITHA CARE 12 TRIBUTES RETIREMENT OF MR ANDREAS THEODOULOU Fronditha Care would like to recognise the outstanding volunteer work, dedication and service to the Greek elderly in Victoria of Andrew Theodoulou, who, at the age of 86, after 35 years as a Fronditha Care member and volunteer, announced his retirement saying, I am getting old and tired. I love the elderly but I am old myself. Andrew s commitment to his community and to volunteerism began in 1966 when he, together with other Greek migrants, formed the Greek Community of Clayton, with Andrew as its first President. In 1972, he became the first Greek Councillor of the then City of Oakleigh where his persistent lobbying for cultural specific aged care resulted in a $100,000 grant, which was used to purchase the land where Fronditha Care built the first aged care residential facility for Greek elders in Victoria. He served as a director of the Fronditha Care Board for 25 years and was a member of various building subcommittees. He provided endless volunteer hours to organise events, working bees and engaged in fundraising activities. He provided friendship and support to many people. Fronditha Care considers Andrew Theodoulou s efforts to have been invaluable and pivotal to laying the foundations for the organisation s current successes and wishes him and his wife Fani a fulfilling life until a great old age. PASSING OF THE LATE ANNA GEORGOUSSIS OAM MEMORIAL TRIBUTE Fronditha Care would like to recognise the selfless contributions and legacy of Anna Georgoussis OAM, who passed away in April Anna was an exceptional volunteer and supporter of Fronditha Care for over three decades. She was a Life Governor of Fronditha Care, having served as a director for over 25 years. She served as President of the Clayton Auxiliary for over three decades with distinction. She is fondly remembered by all, for her involvement in fundraising, the organisation of events, Christmas and Easter celebrations, monthly lunches, provision of gifts and clothing, and for arranging welfare assistance for residents. She particularly loved organising excursions and recreational outings for the residents. Moreover, as a podiatrist, she offered her services for many decades free-of-charge to all the residents. Anna remained a dedicated visitor to the Clayton facility residents until her health prevented her in recent times. She provided comfort and support to them all. Fronditha Care sends its deepest condolences to her son Paul and daughter Daphne and the family of Mrs Anna Georgoussis OAM. Fronditha Care considers her to be an outstanding and eminent person that has left a legacy for all of us to follow. PASSING OF THE LATE JOHN BASIL SALVARIS OAM MEMORIAL TRIBUTE The Fronditha Care Board of Directors, management and staff would like to convey their sincere condolences following the passing of Mr John Basil Salvaris OAM. Mr Salvaris was the first President of Fronditha Care in 1977 and served at an executive level until As a Life Governor of Fronditha Care, Mr Salvaris and his wife Stella were great supporters of Fronditha Care. Fronditha Care sends its deepest condolences to the family of John Basil Salvaris OAM. It was John s pioneering work with others that established the first aged care facility for Greek speaking elderly in Victoria. His work leaves a legacy which we are determined to continue. We are eternally appreciative of his contribution. PASSING OF THE LATE PETER POLITES MEMORIAL TRIBUTE The Fronditha Care Board of Directors, management and staff would like to express its sincere condolences following the passing of the late Mr Peter Polites. Mr Polites was one of the original trustees of the Australian Greek Society for the Care of the Elderly. His pioneering legal work led to the establishment of the society which later became Fronditha Care. As a Life Governor of Fronditha Care, Mr Peter Polites and his wife Patricia were great supporters of Fronditha Care. On behalf of the Board of Directors and management of Fronditha Care we would like to express our sincere condolences and appreciation for all his work and contributions. PASSING OF THE LATE SOPHIA DEDOUSIS MEMORIAL TRIBUTE On behalf of the Board of Directors, management, staff and volunteers of Fronditha Care, we wish to convey our sincerest condolences following the passing of Mrs Sophia Dedousis. Mrs Dedousis was a cherished, dedicated, committed and long-serving member, supporter and volunteer of Fronditha Care. Her giving nature and tireless efforts have long been recognised and appreciated by our organisation. The numerous fundraising and public relations endeavours she undertook as a devoted member of the Templestowe Auxiliary have made a very valuable contribution to the lives of our elderly. We are eternally appreciative of her work and she leaves a legacy with Fronditha Care which we are determined to honour and continue. CLOCKWISE FROM TOP LEFT Andrew Theodoulou. Anna Georgoussis with fellow Fronditha Care Radiothon Volunteers. Peter Polites. Anna Georgoussis receiving a Fronditha Care Long Service Staff Recognition Award. Sophia Dedoussis. Anna Georgoussis going on a bus trip with Fronditha Care residents. John Basil Salvaris OAM. Anna Georgoussis.

15 ANNUAL REPORT 14/15 13

16 FRONDITHA CARE 14

17 The Floratos family s act of generosity is very welcome and is an example to all in the community to follow. Mr Zafiropoulos, President Our fellow members of the community have raised these funds with a lot of hard work and sacrifice. George Lekakis, CEO ANNUAL REPORT 14/15 15 HIGHLIGHTS DONATIONS This year Fronditha Care received many donations from individuals and organisations in the community. The generosity of spirit and goodwill was evident throughout the year. Most of the contributions were also directed to Fronditha Care s rebuilding project at Clayton. The total sum donated this year was $1,046, We sincerely thank everyone who supported Fronditha Care this year. MAJOR AND GENERAL DONATIONS Mr Nick and Mrs Anna Vournazos We received the second instalment ($750,000) of the previously announced donation of $1.5 million by Mr Nick and Mrs Anna Vournazos. This generous contribution is dedicated to the construction of the first wing for Multiple Sclerosis (MS) sufferers in the Greek community at the Clayton Aged Care Residential Facility. The Board of Directors and staff of Fronditha Care are grateful for the generosity of Mr Nick and Mrs Anna Vournazos and we thank them sincerely for their support of Fronditha Care. $100,000 donation from Floratos family On the 5th of November 2014, Mr Mike Zafiropoulos announced a major donation of $100, to Fronditha Care from Mr Dimitrios and Mrs Spiridoula Floratos. The generous financial donation was made towards the rebuilding of Fronditha Care s residential aged care facility at Clayton, which is expected to be completed in December Mr Zafiropoulos thanked Mr and Mrs Floratos for their generosity declaring, their philanthropy allows Fronditha Care to respond to the needs of our elderly in need and the Floratos family s act of generosity is very welcome and is an example to all in the community to follow. Mr Dimitrios Floratos arrived in Australia in 1959 and Spiridoula arrived in 1961 from Kephalonia, Greece. Enjoying success in the building industry the Floratos family has built over 200 residential homes and has made a lifetime commitment to community service, with Mrs Spiridoula Floratos receiving recognition for her services to the Greek Community in Dandenong. They also recently provided scholarships to students for excellence in VCE Modern Greek at Oakleigh Grammar. Mr Zafiropoulos sincerely thanked both Dimitrios and Spiridoula Floratos for their generosity and support of Fronditha Care. Yiannis Ploutarhos generously gave $45,533 to Fronditha Care and brings much joy to our residents The Famous Greek singer, Yiannis Ploutarhos held a good will concert on the 3rd November, 2014 at Melbourne s prestigious Hamer Hall, to mark the 20th Anniversary of 3XY Radio Hellas. All proceeds went to three not for profit organisations, of which Fronditha Care was one. The generous donation of $45,533 to Fronditha Care illustrates Yiannis Ploutarchos generosity of spirit. Following the outstanding concert Yiannis Ploutarhos attended and gave much joy to our residents at our Thornbury facility. We would like to thank Yiannis Ploutarhos and the Greek Media Group and Mr Ross Alatsas for including us in this endeavour. We also thank the Nafsika Stamoulis Foundation for an additional $10,000 which was donated to Fronditha Care this year. $44,155 donation to Fronditha Care and a historic epilogue for the Panagia Vlaherneon Assocation of Melbourne The committee of the Panagia Vlaherneon Association of Melbourne, Saint Vlaherna met with Board Members and Management of Fronditha Care on Friday 8th May 2015 to present a cheque of $44, and to announce the end of their club s history. The President of Panagia Vlaherneon, Mr Papahronis stated Our Club has aged, many friends and relatives have passed away and the younger generation does not seem interested in taking the reigns. We did not have to think hard about how we would end the history of our club. Fronditha Care was the first not for profit charitable organisation we had in mind, since our community is ageing and our care needs are multiplying daily. We therefore took the decision to wind-up the club and to donate our funds to Fronditha Care. The organisation has always engaged in charitable activity and so we chose to complete our 30 year journey by honouring the history of the club and its members by becoming Benefactors. We consider this to be the most meaningful way of ending our story. Mike Zafiropoulos thanked the Association, stating, You are in a position to see where your donation will go as he showed them the construction site at Clayton which is nearing completion, next to Fronditha Care PRONIA and GALINI in Clayton. Without contributions such as yours, none of this would have been possible. George Lekakis stated: Our fellow members of the community have raised these funds with a lot of hard work and sacrifice and for this reason their donation surpasses its monetary value and bestows a great honour and responsibility towards all of us at Fronditha Care, to rise to their expectations. $25,000 bequest to Fronditha Care Fronditha Care is sincerely thankful for the $25,000 bequest received from the Estate of the late Mr Bill Petropoulos. The donated bequest funds were well received by Fronditha Care and have been allocated to the redevelopment of the Clayton residential facility. It is thanks to the generosity and goodwill of donors that Fronditha Care is able to maximise its provision of services, excellent care and redevelopment of new premises for residents. Fronditha Care could not possibly sustain such wonderful results within the organisation if it were not for the very generous contributions such as these. To make a donation to Fronditha Care please see page 64. CLOCKWISE FROM TOP LEFT Mrs Anna and Mr Nick Vournazos with M. Zafiropoulos. P. Mavroudis, Yiannis Ploutarhos, Mr Dimitrios & Spiridoula Floratos, M. Zafiropoulos, J. Fronistas. Yiannis Ploutarhos and Thornbury resident Voula Bitsonis. N. Thodos, G. Papahronis, P. Koutsougeras, M. Zafiropoulos. Yiannis Ploutarhos & Fronditha Care residents. Fronditha Care residents & family members with Yiannis Ploutarhos. TOTAL DONATED IN THE FINANCIAL PERIOD $1,046,312

18 FRONDITHA CARE 16 HIGHLIGHTS MEMORIAL DONATIONS Fronditha Care receives donations from families of deceased residents and supporters of Fronditha Care in lieu of flowers. This financial year we received a total of $60, in memorial donations. We are extremely grateful for this act of generosity and send our sincere condolences and gratitude to all the families that have supported us. Donations received in Memory of: Helen Akritidis Maria Alexiadis Periklis Alexopoulos Nicolaos Antonellos Maria Athanasopoulos Jack Bisas Elizabeth Crocaris Vasso Demas Andreas Demetriou Angela Divaris Sofia Georgalis Angela Georgiou Anna Georgoussis Panagiotis Giannakakis Stan Grigoropoulos Fotios Karamitsis Peter Karayiannis Steve Karras Vasiliki Karras Angela Katsalas Eugenia Katsoris Irene Katsoulis Nerantza Konstandaras Steve Kyris Helen Liakopoulos Mary Magriplis Paul Maretis Christos Mercoulias Arthur Mihailidis Andronika Nicolaidis Angelis Pandazopoulos Maria Papadopoulos Helen Patrikopoulos Christos Pavlidis Peter Polites Theo Poulokefalos Harry Robotis Spiros Robotis Sofia Roufidis Paraskevi Roukas John Salvaris Eleni Terzakis Anastasia Tsekouras

19 ANNUAL REPORT 14/15 17 Major building works continue for the New Clayton Aged Care residential facility In the period under review, Fronditha Care has undertaken the rebuilding of the Clayton Aged Care residential facility. The rebuilding of the new Steyi wing of the Clayton residential aged care facility commenced in earnest in July The building works for the first stage are anticipated to be completed by December The second stage which includes the rebuilding of Pronia and refurbishment of the Galini Memory Support Unit will commence after the first stage is completed. It is anticipated that the entire building project will be completed in December 2017.

20 FRONDITHA CARE 18 HIGHLIGHTS Newcastle Gala Ball This year s Fronditha Care Gala Ball proved to be quite the extravaganza being hosted by the Hippocrates Association in Newcastle, NSW. Its success surpassed every expectation and raised $20,000 for the Fronditha Care Newcastle facility. This event marked the 21st annual ball held by the organisation that had some very distinguished guests attend; Nuatali Nelmes (Mayor of Newcastle), Father Nicholas Zervas, Tim Crakanthorp (State Member for Newcastle), Sharon Claydon (Federal Member for Newcastle), Jacob Fronistas (Fronditha Care Board Treasurer), Adam Lepides (Representative of the Macedonian Brotherhood), Lulu Tantos (Representative for the Greek Community of Newcastle), Paul Mylonas (President of the Agion Apostolon Community), Anna Marendy (President of the Hippocrates Association) and Margaret McNaughton (previous Member for Maitland) and many others. Natasha Beyersdorf of NBN Television hosted the event, and musical entertainment was provided by the group The Years and Tommy Tsonis with his famous bouzouki. Anna Marendy gave a special mention to the sponsors Delphi Bank and Hartmann medical supplies, who, throughout the years, have been constantly by our side supporting us in any way they can. RAISED AT THE NEWCASTLE GALA BALL $20,000.00

21 Auxiliaries THORNBURY ANESI - AUXILIARY We congratulate the hard work of the Thornbury Auxiliary members, both past and present, and celebrate their immense achievement for raising $140,000 to purchase a new bus for the Fronditha Care Thornbury, Anesi residents. The acquisition of the new Toyota Coaster Bus worth $140,000 has been made possible by funds collected through great fundraising efforts by the Fronditha Care Thornbury Auxiliary members over many years. The new bus caters for 17 passengers and can accommodate 2-3 wheelchairs. The bus is used for recreational transport purposes for the residents of the Thornbury, Anesi facility who go out weekly to many places of interest. We sincerely thank the Thornbury Auxiliary members for their support. Thornbury Auxiliary Members Nicky Pezaros, Barbara Karanicolas, Patty Soumblis, Fred Tsindos, Soula Hatz TEMPLESTOWE STORGI - AUXILIARY The highlight for the Templestowe Auxiliary this year was their very successful fundraising Christmas luncheon that was held at the St Haralambos Hall in Templestowe on 20 November The Auxiliary members raised an outstanding amount of $40,000. We sincerely thank them for their exceptional fund raising efforts this year. Templestowe Auxiliary Members Virginia Nakas, Bessy Mougos, Rita Gabriel, Chrissa Karas, Judy Tandos, Anthoula Paraskeva, Anne Keldoulis, Tasia Koutsoheras, Dora Toussas, Nitsa Thomas, Rena Frangioudakis, Joanna Andrianopoulos, Yiota Passios, Adriana Agrotis, Mary Kazanis, Angeliki Puckey, Faye Gianakopoulos, Sophia Dedousis, Katy Nicolopoulos RAISED AT THE TEMPLESTOWE CHRISTMAS LUNCHEON $40,000.00

22 FRONDITHA CARE 20 HIGHLIGHTS ST ALBANS THALPORI - AUXILIARY The ladies of the St Albans Auxiliary hosted a very successful afternoon tea at the St Albans Fronditha Care residential facility on Saturday 25th October 2014 to celebrate the much anticipated opening of the newly refurbished St Albans Recreation, Activities and Television Room. Sincere thanks were extended to all who attended and showed their support for the great efforts of the St Albans Auxiliary members in raising $14,000 for Fronditha Care residents to enjoy their newly restored recreation room. We sincerely thank the St Albans Auxiliary members for all of their efforts. St Albans Auxiliary Members Mary Calombaris, Nita (Eleni) Rizopoulos, Litsa (Evangelia) Charalambidis, Daisy (Despina) Finiotis, Eleni Albanis FAMILY FUN DAY COMBINED AUXILIARIES EVENT $27,136 was raised for Fronditha Care at the combined Auxiliary Family Fun Day event. On Sunday, the 1st of March, the Family Fun Day fundraising event organised by the Nafpaktian Philanthropic Association, George Kyritsis and the three Fronditha Care Auxiliaries was deemed a great success and thoroughly enjoyed by all who attended. The day was filled with fun activities including face painting, pony rides, jumping castles and a special guest appearance by Master Chef George Calombaris, who judged the exciting cooking contest! Participants enjoyed a sprightly day with their family and friends filled with fun, food and dancing to live Greek music. All three Fronditha Care Auxiliaries - Thornbury, Templestowe and St Albans were commended on their successful first joint event and for their much appreciated ongoing contributions and fundraising efforts. Funds raised at the Fronditha Care Family Fun Day have been allocated to the construction and landscaping of a grassed area into an impressive garden and paved area, at the St Albans Thalpori residential facility, on target to be completed by the end of October Fronditha Care Auxiliary Groups The Fronditha Care Templestowe, Thornbury and St Albans Auxiliary groups have generated significant fundraising activity in the period under review. The total combined amount raised by the Fronditha Care Auxiliaries was $83, We sincerely appreciate all members of the Auxiliaries and their fundraising efforts and ongoing support of Fronditha Care. RAISED FOR FRONDITHA CARE AT THE COMBINED AUXILIARIES AND NAFPAKTIAN PHILANTHROPIC ASSOCIATION FAMILY FUN DAY EVENT $27,136

23 ANNUAL REPORT 14/15 21 RESIDENTIAL CARE SERVICES The residential aged care services offered by Fronditha Care could not be better portrayed than by the outstanding results that the organisation s Victorian facilities at Thornbury, Lower Templestowe, St. Albans and Clayton received in 2015, after undergoing vigorous accreditation auditing from the Federal Government s Australian Aged Care Quality Agency. The assessors were genuinely moved by the beautiful sense of community within our aged care facilities and the excellent feedback from residents, who feel very loved and cared for. The clinical care documentation and lifestyle activities were described as fantastic and the staff was commended on the level of passion and pride that they ve shown. Moreover, the assessors drew attention to the highly impressive work achieved by Fronditha Care in the realm of culture specific aged care. Fronditha Care Newcastle, NSW, is expected to achieve the same results when it undergoes its accreditation in 2016.

24 FRONDITHA CARE 22 Residential Care Services STORGI TEMPLESTOWE In August 2014, Angela Cox commenced as the new manager of Fronditha Care Storgi (Lower Templestowe) determined to foster a culture of support for residents, relatives, staff, and volunteers. She encouraged the support and participation of the wider Greek community in the care of its elders and new initiatives in the clinical and lifestyle areas were introduced. February 2015 proved to be a month of recognition, with Storgi attaining compliance with all 44 outcomes set and monitored by the Department of Social Services and the Australian Aged Care Quality Agency. Furthermore, the facility attained a 5 Star Food Safety Award from the Manningham City Council for the implementation of the new Food Safety Plan and menu. In May 2015, Storgi celebrated its 10 year anniversary with residents, relatives, volunteers, staff, members, musicians, entertainers and the community. The event celebrated the residents that were admitted within the first 6 months and also staff who have shown dedication, compassion and ongoing support of Fronditha Care and its residents. Angela Cox stated, On a daily basis we are humbled by the regard and positivity we receive from the community making enquiries and entrusting us with the care of their loved ones. THALPORI ST ALBANS Over the last 12 months, Fronditha Care THALPORI (St. Albans) has been working to improve the living environment of our residents and the working environment of our staff. The highlight of the year was the creation of a video featuring the residents and staff of THALPORI. It was inspired by the European travels of the children of a staff member. Upon discussing this with residents, they expressed the desire to go to Hawaii so Joanna Nair, the THALPORI Lifestyle Coordinator, went about creating a Hawaiian atmosphere, combining it with music, and involving residents and staff. The result was an absolutely joyous clip of the residents and staff singing along to a Greek song titled Pame Havai (Πάμε Χαβάη). The video shows residents and staff eagerly and enthusiastically participating and highlights that life in a residential care facility can be fun and adventurous. The other highlight of the year was the CEO and Board of Directors giving the green light to plans to develop a grassed area into a garden where you can lose yourself, but not get lost. The THALPORI Ladies Auxiliary worked tirelessly to raise funds for this project and was thrilled to receive the go ahead. Funds were also raised by the St. Albans, Thornbury and Templestowe Auxiliaries joint function in March Building works commenced on 3 July, 2013 and it is anticipated to be completed in October We thank Sue Donaldson and her wonderful staff for the care and support of our residents and their families. HIPPOCRATES NEWCASTLE The Financial year has been an exciting year for Fronditha Care Newcastle. It has seen us celebrating a range of events from our first 103rd Birthday, The Hippocrates Association Family Luncheon, Greek Day, Italian Day, American Independence Day and our major event being the Hippocrates Gala Ball. Our Leisure and Lifestyle Program is always full of new events and activities, keeping our residents enjoying a very full social life. A key focus throughout the year has been in strengthening our communication with key stakeholders, in particular our residents and their families. The Resident and Relative Meeting held monthly with the management team, is well attended each month. This meeting places a primary focus on involving residents and their families in decision making at the facility. Feedback has resulted in a number of significant improvements, such as the introduction of 2 bus trips each fortnight. Our residents have visited numerous local parks and attractions and always return to the facility smiling. The Hippocrates Gala Ball held in 30 May, is a major fundraiser for the facility. The Ball was a fantastic success and raised $20,000 for the facility which will be used to purchase additional equipment and items for the residents. Our team at Fronditha Care Newcastle led by the new Manager Stephanie Elliott are committed to ensuring that we provide quality care to our residents by identifying and respecting individual needs and by providing a lifestyle program to maximise enjoyment and fulfilment. FROM TOP LEFT Storgi - Templestowe, Thalpori - St. Albans, Hippocrates - Newcastle. RIGHT Clayton, Anesi - Thornbury.

25 Resident advocacy is the heart and soul of the organisation. Staff live the ethos of Fronditha Care and bend over backwards to please the residents the care is resident focussed residents come first its like a family here systems are robust team work is very evident there is continuity of care the documentation is clear, fantastic job it is evident that there is clinical follow up communication systems are in place great newsletters (staff and family) residents are never bored there s always something to do a variety of outings it s all happening residents choices are respected great staff feedback the food is fantastic achieving what we have with the building refurbishments and the meeting of resident care needs and family demands is remarkable the building is beautiful the facility is clean and there are no concerns with laundry ANNUAL REPORT 14/15 23 CLAYTON Fronditha Care Clayton truly believes that the voice of the residents must be included in day to day activities. We have a passionate, dedicated and creative team which believes in sharing ideas and partnering with others who also value the engagement of residents in day to day life and operations of their home. Fronditha Care Clayton s staff are dedicated in providing services to help people make the most of their lives. For example, Katerina Papadopoulos (activities officer) and her trusty art cart have been regular visitors in our Memory Support unit. Overloaded with pencils, paints, fabric designs, Katerina has worked with residents in creating crafts, paintings, drawings and murals which are displayed in the facility. However, the program is not about making works of art. It is about making art work for us and it has. Another example has been the wonderful karaoke music DVD Zorba Movie done by Marietta Hatzihristakis. It has been a classic hit and residents have enjoyed composing this piece of art. Residents that have participated feel a sense of accomplishment and had a chance to share their feelings. We continue to invest in our staff by providing them opportunities to upskill their qualifications. Our staff and volunteers at Clayton continue to view caring for our elderly, who have given so much to the community, as a privilege. The staff continuously strives to make Fronditha Care Clayton a place where residents live with dignity and respect and where staff are supported and valued for their contributions. Jayson Vinod and his team are proud to be a part of an epic journey throughout the year at Clayton. ANESI THORNBURY It has been a very successful 12 months for Fronditha Care Thornbury. Some of our celebrated milestones included the opening of our new 30 bed Memory Support Unit Anesi. With so many of our elders living with Dementia, and a clear need for support in this area, Fronditha Care has embraced a holistic approach to care and opened the Memory Support Unit at Thornbury. The term Memory Support Unit removes the stigma and labelling associated with Dementia. Our first admission to the new Memory Support Unit took place on 19 May On 14 June 2014 Anesi was officially opened. We successfully reached our full occupancy of 120 residents in September This year saw us celebrate our 1st birthday of the new Anesi. We understand that the decision to move into a residential facility is difficult and it involves establishing a caring relationship between the resident, family and staff and believe we have accomplished this in the past 12 months. residents lifestyle program has been enhanced with the purchase of a larger, more modern Fronditha Care bus. An outing schedule has been devised and residents from all levels now enjoy daily outings in comfort, and often come back with smiles and memories of social outings. Outings have included inter-facility visits, trips to Station pier, drives along the beach, visits to the Greek Museum, Caribbean Gardens, various restaurants and coffee shops, local shopping centres and Church. Our major achievement this past year was our successful reaccreditation. From a 30 bed home in 2012 to a now 120 bed home in 2015, the audit on 12 and 13 May 2015 was very encouraging for all. Over the course of 2 days, we were audited against the Aged Care Accreditation Standards, and were successful in meeting all 44 of 44 outcomes. Feedback from residents, families and the auditors was overwhelmingly positive. We thank Renee Bognar and all her wonderful staff and volunteers for an outstanding year. Other things that have been achieved at Anesi include; Enhanced the outdoor living areas with comfortable seating & shade sails Added potted plants for colour, installed raised garden bed & vegie patches, encouraging resident participation in gardening Adorning gardens with the residents hand made scarecrows Installed a bird aviary in Anesi Placed an IKONASTASI in each room Reviewed the menu & enhanced the dining experience for our residents Continued with an active & rewarding Student Placement program Increased staffing numbers Introduced Staff uniforms & name badges Fostered teamwork & staff celebrations with special events In partnership with the Department of Immigration, Fronditha Care has also launched a successful Labour Agreement, the only aged care sector organisation to have done so. Thornbury has been instrumental in this project. We currently have a total of nine sponsorships underway, and several more applications in progress. Undertaking this project has enabled Fronditha Care to establish its position as a leader in the field of Aged Care. Through this initiative, we have been able to secure more Greek speaking staff who are dedicated to the care of the Greek elders. Maintaining social contact and interaction with others in the community is a very important part of living independently for most people. For various reasons, they may no longer be able to maintain this contact. By promoting and providing the means for residents to attend social outings, they can continue to engage in activities of choice within the wider community, more specifically, the Greek Community, and enable socialisation, enjoyment and a sense of self worth. This past year, our

26 FRONDITHA CARE 24 INDEPENDENT LIVING UNITS Independent Living Units (ILUs) are an affordable alternative to public housing. The program offers individual accommodation to Australian citizens over 58 years of age residing in Victoria that are financially or socially disadvantaged as assessed by the Office of Housing. The 40 Independent Living Units at St Albans allow residents the freedom to manage their own daily lifestyles in peaceful and safe surroundings. ABOVE Independent Living Units

27 ANNUAL REPORT 14/15 25 FOOD SERVICES In February 2015, the Fronditha Care Templestowe residential facility attained a 5 Star Food Safety Award from Manningham City Council for the wonderful implementation of the new Food Safety Plan and Menu. The catering staff in all of Fronditha Care s residential facilities and community programs take great pride in their work, as they are responsible for each meal served to our residents and clients daily. They play an important role in providing nutritional, tasty and culturally appropriate meals using the freshest ingredients. Fronditha Care s catering staff enjoys incorporating secret recipes handed down from generations of Mediterranean and local cuisines when preparing meals. All of our food services and meal selections are prepared in consultation with the people we care for and are regularly reviewed by residents, clients and a dietician. We thank everyone who has contributed to our most successful year in the provision of food services.

28 FRONDITHA CARE 26 When presented with a commemorative plaque and a special gift, Jim Scantsonihas, GM Operations, stated at the ceremony: Terri is extra accommodating in fulfilling the residents needs and meal options and works beyond her rostered hours to plan, tidy, prepare and do whatever it takes to ensure that the quality of food is exceptional, service is successfully delivered and at all times meets strict hygiene criteria. Every Board meeting and every Christmas function turns into a day of triumph as Terri displays brilliant catering skills and effectively communicates with her staff, who highly respect her. Her successful management of the kitchen throughout the independent kitchen audit and accreditation has been the source of admirable comments and praise. She works as an integral part of the team and always displays the Fronditha Care values. TERRI SEVAS- OUTSTANDING CONTRIBUTION OF THE YEAR The strong emphasis that Fronditha Care places on top quality food and cuisine is highlighted by the fact that our 2015 staff award for Outstanding Contribution was awarded to Terri Sevas, the chef at Fronditha Care Templestowe STORGI.

29 ANNUAL REPORT 14/15 27 FRONDITHA CARE LIFESTYLE AND ACTIVITIES Lifestyle and activities at Fronditha Care are central in importance to our culturally specific and multicultural approach to aged care. On a daily basis, Fronditha Care lifestyle staff and our dedicated volunteers celebrate the cultural heritage of the elders we care for through a multitude of social and recreational activities, celebrations, events, games, crafts, outings and entertainment. In this way, Fronditha Care programs provide connection, participation, leisure and sheer enjoyment for all our care recipients. We thank everyone who has contributed to our most successful year in lifestyle and activities. ABOVE Greek Independence Day celebrations at Templestowe (top). Volunteers cooking a barbeque for Grandparents Day at St Albans (bottom)

30 FRONDITHA CARE 28

31 We Love The People We Care For ANNUAL REPORT 14/15 29

32 FRONDITHA CARE 30 We are very proud of our work and the people we care for

33 ANNUAL REPORT 14/15 31 This year Fronditha Care was successful in securing an additional 30 home care packages in the Northern Region, including the highly sought after Levels 3 and 4 packages. GEORGE LEKAKIS, CEO

34 FRONDITHA CARE 32 COMMUNITY SERVICES We felt so privileged to have such a professional employee of Fronditha Care explain to us in Greek the services available to us, our entitlements and the next steps we need to take. Many parents are very worried about the future but having a Greek speaking support person, like yourself, explain the services and what is available made a huge difference in appeasing their anxiety. Antigone HOME CARE PACKAGES Increasing choice for consumers Providing enhanced opportunities for decision making by consumers Transitioning to new Guidelines and a Consumer Directed Care Model ACCESS AND SUPPORT PROGRAM Working with the community to negotiate and access services Supporting mainstream agencies in the provision of culturally appropriate service responses Advocating for effective service pathways for elders BROKERAGE SERVICES Supporting generic agencies Offering cultural and linguistic support Trained professional direct care staff Providing meaningful service delivery HOST HOME PROGRAM Respite for family carers Culturally sensitive dementia care in a home environment Meaningful and engaging activities in a small group setting Illustrating the strength of partnerships COMMUNITY VISITORS SCHEME New program implementation Matching volunteer to isolated elders Enhancing volunteering opportunity in the community PLANNED ACTIVITY GROUPS Providing meaningful activities and opportunities to enhance overall wellbeing and promote active ageing Identifying and achieving goals and aspirations, Friendships and socialisation, Laughter, sharing, participating, reminiscing, achieving VOLUNTEER HOME VISITATION PROGRAM Providing companionship and comfort to those most isolated Sharing interests, conversation and a cup of coffee Volunteers giving of their time and giving back to the community HOME CARE PACKAGES The second phase of aged care reform in the lead up to July 1, 2015 has brought significant changes in the way that home care packages are delivered right across the sector. It has been a busy year of consultation, information sharing and re-design of service delivery models. Fronditha Care undertook a number of projects to ensure its readiness for consumer directed care including consumer consultation forums, workforce skills gap analysis and re-design of our service delivery model. We are proud to have developed a model that delivers home care packages in a way which is truly in line with every consumer directed care principle: choice and control, individualised care and support, respectful and balanced partnerships, increasing civic participation, which all focus on increasing the consumer s independence. Through the transition to consumer directed care, it has been tremendously encouraging to see the high number of people choosing to self-direct their package in ways they were not empowered to do so previously. The home care package program has experienced an increase in demand emphasising the preference for being connected to an organisation that shares one s language and culture. Fronditha Care s capacity to cater to the cultural and linguistic needs of consumers enhances quality outcomes as evidenced through the successful outcome of this year s audit by the Australian Aged Care Quality Agency. ACCESS AND SUPPORT What started off as a pilot project is now funded recurrently. The Access and Support program provides necessary advocacy and support for vulnerable, isolated, Greek speaking elders who seek information and referral to appropriate services. Individuals and/or their family experience an ease of transition into the service system with the support of a skilled and experienced bi-lingual coordinator - the program continues to demonstrate quality outcomes directly related to these factors. The Access and Support coordinator provides reassurance and comfort to carers, taking a huge load off their shoulders by being the conduit between the person needing services and the service system, until services are established. The past year has seen a marked increase in demand for the service, particularly for vulnerable, older people, previous Australian residents returning from Greece seeking reestablishment in their local community and simultaneously requiring support with their care needs. We have been inundated with overwhelming feedback from recipients of this service which highlights the increased complexity in level of need and the requirement for a culturally responsive service. SERVICES AND ADMINISTRATION Providing roster coordination support to the Community Services team Increased supervision of direct care staff Enhanced admin systems in Community Services

35 Bravo girls we have a wonderful time at PAG. The only thing time flies and then its time to go home. Peter I am happy because I socialise with the other group members. I met them through PAG. The girls (staff) look after us well. The activities that we do give us more life. Bravo my girls. Peter K ANNUAL REPORT 14/15 33 BROKERAGE SERVICES The Brokerage Services Program has experienced growth attributable to two factors: the lack of available Level 3 and 4 home care packages, which means supports are being privately topped up, and the fact that families are increasingly wanting their loved ones to continue to be a part of the family fabric despite entering residential respite. Family members are increasingly making the decision to privately purchase a support worker to escort their family member to significant family occasions such as weddings and baptisms. Fronditha Care is proud to be able to offer a service which allows residential residents to continue to remain connected to the broader community and their family and friends. HOST HOME PROGRAM A truly unique service offering, our extraordinary host Soula Hatzisalata continues for yet another year to offer her home as a meeting place, one day a week, for people with early stages of dementia while their family carers have a well deserved break. In fact, this year the Host Home program celebrated 10 years in operation an outstanding milestone which was celebrated with a wonderful lunch and the formal acknowledgement and presentation of certificates by members of the Fronditha Care Board of Directors and the Department of Health and Human Services representatives. The Host Home program offers a fun, interactive activity program that is culturally and linguistically responsive while offering a familiar and comfortable home environment for participants. It is still considered to be one of the most successful, ethno specific Host Home programs, nationally. PLANNED ACTIVITY GROUP This is only a very small example of the testimony we have received over the year which has passed. PAG participants not only come to socialise and have a fantastic day, while their carers have absolute peace of mind that their loved one is in very good hands and friendships form, which then extend beyond PAG. The program continued to operate in the Southern and Eastern regions under the Active Service Model which focuses on empowering and inspiring individuals to engage fully. One of the changes made to the program this year has been the forwardplanning approach to the development of the activities. This planning process is now done bi-monthly where staff and participants alike, review how well the previous activities have gone in order to plan for the following program of activities. Participants are given the opportunity to drive the development of the program and carers and participants know two months in advance what they have to look forward to. Another initiative which has commenced this year is the quarterly Planned Activity Group Newsletter. This newsletter aims to provide another opportunity for carers and participants to keep in touch with Fronditha Care news, share news of their own, share experiences, timehonoured recipes, poetry and much more.

36 FRONDITHA CARE 34 HUMAN RESOURCES The Fronditha Care Human Resources Department is responsible for the strategic and day to day management of our people. During the reporting year the Fronditha Care Human Resources department undertook many important projects and activities. OH&S Fronditha Care commits to providing our people the highest safety standards and observes our obligation and general duty under the Occupational Health & Safety Act 2004 in Victoria and in NSW by the Occupational Health & Safety Act Fronditha Care also observes and complies with the new WorkCover law (WIRC Act 2013) as it has been re-casted by the Victorian Government and came into effect on 1 July Each facility at Fronditha Care has its own health and safety committee. Amongst other training, the OH&S committee additionally received annual training for Health and Safety representatives to ensure every member is kept up to date with current legislation and various procedures. A key focus for Fronditha Care this year has been establishing a consistent OH&S reporting structure across the organisation to capture data relating to staff incidents and/or injuries. This data is gathered on a monthly basis and from this the OH&S Dashboard is derived which provides a summary of injury hotspots, types of accidents occurring, near misses and days lost. This data will support Fronditha Care in identifying future training requirements for our people. OVERSEAS RECRUITMENT During the previous year of 2014, Fronditha Care was successful in its application for a Labour Agreement with the Department of Immigration & Border Protection. This is a formal arrangement which will allow us to recruit an agreed number of personal care workers from Greece to live and work in Australia under a 457 Visa. It is of great significance that the Australian Government has considered, assessed and approved Fronditha Care s request to nominate and sponsor 20 overseas Greek speaking workers per year during the life of the current Labour Agreement. This achievement, which is the first of its kind in aged care in Australia, will assist Fronditha Care in dealing with the labour force challenges we face today and into the future. In January 2015 a representative from Fronditha Care presented career opportunities within the organisation during a symposium that took place in Athens, Greece. The event was advertised through various websites and a great response was achieved. The Human Resources Advisor explained the processes and the steps a person should undertake to migrate, live and work in Australia. Under this Labour Agreement Fronditha Care has managed to sponsor nine (9) Greek speaking employees thus far and more potential candidates are entering the list and are waiting to be nominated once they achieve their Certificate III in Aged Care and their application becomes successful. TRAINING AND PERSONAL DEVELOPMENT The department of Human Resources is continuously working in ensuring all staff receive adequate training throughout the year. Training logs are kept up to date by the Residential Care Managers and Human Resources report on them on a monthly basis. Fronditha Care identified a need to nominate its future leaders. Several staff including RNs and Support Services managers will be trained in Mindful Leadership and gain the foundations of people skills, effective leadership but also how to build the morale of their staff. This will be addressed by conducting a Leadership Development Programme in August In order to support the Residential Care Managers and the Community Services Manager, in the first instance, to be more confident and effective in the areas of cultural change and people management a 5 part development program has also been introduced which will commence later in EMPLOYEE PROFILE DEMOGRAPHIC DATA SURVEY Fronditha Care recently updated its employees database using information gathered through a staff survey questionnaire. The answers provided in the questionnaire formed the basis of establishing the demographic profile of Fronditha Care s workforce. Beginning with the gender distribution in Table 1, the results are discussed. Table 1 Gender Distribution Gender No. of Employees % Male Female Total Table 1 highlights that up to around 80 percent of all staff employed at Fronditha Care are female. This reflects a common difference in gender within the aged-care industry, showing that work-place preferences of females are more aligned with aged-care services, and that they are perhaps more in demand by the ageing and elderly clients of Fronditha Care. Fronditha Care places significant value on cultural diversity, social pluralism and equal employment opportunity with all candidates considered in light of this. This value is best reflected in the country of birth distribution of our employees. Table 2 below indicates the countries in which our staff members were born. Most of them have become Australian citizens or hold dual nationality.

37 ANNUAL REPORT 14/15 35 Table 2 Country of Birth Distribution Country of Birth No. of Employees Afghanistan 1 Albania 6 Australia 114 Bosnia and Herzegovina 1 Burundi 1 Cambodia 1 China 10 Colombia 2 Cook Islands 1 Cyprus 18 East Timor 1 Egypt 1 Ethiopia 10 Fiji 2 Finland 1 Germany 1 Greece 118 Hong Kong 1 Hungary 1 India 51 Iran (Islamic Republic of) 1 Italy 4 Kenya 2 Liberia 1 Malaysia 1 Malta 2 Mauritius 2 Nepal 12 New Zealand 4 Nigeria 1 Philippines 34 Portugal 1 Russia 1 Rwanda 1 Samoa 1 Serbia 3 South Africa 3 Sri Lanka 8 Sudan 1 Tanzania (United Republic of) 1 Thailand 1 Turkey 1 Uganda 1 Ukraine 1 United States 1 Uruguay 1 Vietnam 4 Table 2 shows that Fronditha Care employs a highly multicultural workforce, comprising employees from 47 different countries of birth. Of this workforce the only majorities include: (1) Greeks with 118 (2) Australians with 114 (3) Indians with 51 and (4) Filipino s with 34 employed. The remainder of the workforce is so culturally diverse that for each country of birth there are less than 20 employees therein. Within this multicultural environment we further calculated the percentage of Greek-speaking employees. In Table 3 on the next page, it is noted that 24.8 percent of Greek-speaking staff employed have Greek as their first language, with an additional 11.5 percent of staff who have Greek as their second language. Combining these two groups gives us the total number of staff who can communicate in Greek which comes to a total of 36.4 percent, comprising 208 staff, or just over a third of all the staff members employed. If this one-in-three rule is applied to the countries of birth noted in Table 2, then we could expect that up to at least 35 of the Australian-born employees speak Greek, in addition to another 118 from Greece and 18 from Cyprus.

38 FRONDITHA CARE 36 HUMAN RESOURCES Table 3 Languages Spoken Language First Language Second Language Total Count % Count % Count % English Greek Other In addition to the 208 Greek-speaking employees at Fronditha Care, Table 3 also highlights that compared to those whose first language is English, those with another language as their first language, form the majority. In particular, 267 employees, or 46.7 percent, have English as their first language, compared to 163 employees, or 28.5 percent, who have another language as their first language. This further underlines the emphasis on cultural diversity at Fronditha Care. Moving forward, Table 4 provides a broad snapshot of the age-groups of the Fronditha Care workforce. Particularly it is noted that the bulk of the staff are over 45 years of age at 49.13% or 281 employees within this cohort. This means that Fronditha Care, like most other organisations in aged-care, is subject to the ageing population within its workforce. Table 4 Age Distribution Age Group Count % Total Dividing the age-cohorts further, we arrive at a more specific agedistribution count noted in Table 5. Table 5 Age Distribution Continued Age Group No. % Under Total In particular, it is encouraging to observe that younger employees are joining the aged-care sector with 12.2% of them in the year age-group (see Table 5). It is also observed in Table 5 that Fronditha Care employs a decent portion of older employees, of which 96, or 16.6%, are over the age of 60, and 35, or 6.0%, who are over the age of 65. This demonstrates that Fronditha Care values and supports the employment of older workers. The distribution of employees across all age-groups is observed to be relatively even, further demonstrating Fronditha Care s value for equal opportunity employment. The positions of employment within Fronditha Care are indicated in Table 6. This table also outlines the total number of staff employed in each position and as a percentage of the total workforce.

39 ANNUAL REPORT 14/15 37 Table 6 Fronditha Care s Employment Positions Held Employment Position/Role No. Employed % Access & Support Coordinator Activities Officers Corporate/Administration Staff Executive Team Community Services Staff Bus Drivers Cleaners Clinical Care Coordinators Coordinator Asset Management Nurses - Enrolled Nurses - Registered Food Cook Food Handler HR Advisers Laundry Maintenance Personal Care Worker: Residential Personal Care Worker: Community Public Affairs Manager Quality & Infection Control Manager Residential Care Manager Services & Administration Coordinator Total Table 6 highlights that the majority of the workforce at Fronditha Care are employed under the personal care worker role, including both residential and community workers. This role comprises 57.4% of the workforce or 333 employees. Compared to all the residential personal care workers in particular, there are only a total of 85 nurses. The next most populated roles include food handling with 46 food handlers and 7 cooks, followed by 21 cleaners and between staff who directly work in roles such as laundry, community services and corporate/admin. Table 7 Employment Status Employment status No. Employed % Permanent P/T Permanent F/T Casual Total There are three different types of employment status at Fronditha Care, permanent part-time, full-time and casual. The numbers of employees for each one of these types are noted in Table 7. Table 7 also shows that Fronditha Care employs 391 part-time staff, comprising a significant 67 percent of its workforce, with another 144 casual staff, and 45 permanent full-time staff. This means that the largest majority of employees in Fronditha Care are employed on a parttime basis, with casuals and full-timers as minorities in the organisation. Lastly, looking at Table 8 below, the operating division or location of all the staff employed at Fronditha Care has been detailed. Table 8 Operating Division/Location Operating Division/Location No. Employed % Head-Office Clayton Newcastle St. Albans Templestowe Thornbury Community Services Total Table 8 reveals that the employees of Fronditha Care are welldistributed across each of the operating divisions/locations, with Thornbury being home to the largest percentage (28.28%), accounting for 164 of 580 total staff. Staff working for head-office and community services however account for the smallest portions at 4.31 percent and 9.48 percent, respectively. With the exception of Thornbury, the number of staff at each of the residential aged-care locations are relatively even, ranging from 12.9 percent to 16.2 percent of all staff.

40 FRONDITHA CARE 38 HUMAN RESOURCES Staff Awards Fronditha Care is an organisation that prides itself on the strong commitment of its staff in the delivery of aged care and community services to people of a Greek cultural and CALD background. To recognise their achievement, for the 12th consecutive year, Fronditha Care s HR Department organised its Staff Awards Ceremony on Friday, 22nd May, 2015, at the Beau Monde International Hotel in Doncaster East, within a warm, jovial and emotional atmosphere. Three different categories of awards were presented on the evening. The first category, Long Service Awards, recognised the dedication of 32 permanent staff members who have been working for Fronditha Care between 5 and 25 years. The second category, Staff Recognition, awarded 37 staff members who were nominated by their peers for constantly demonstrating to a high degree the Fronditha Care values in their work. The third category, Outstanding Contribution, went to Terri Sevas, the chef at Fronditha Care Templestowe STORGI, for positively impacting on the lives of people belonging to the Fronditha Care Community and for providing exceptional service to the organisation. All awardees received a Certificate of Appreciation, a Letter of Commendation and gift tokens of appreciation for their much valued efforts. STAFF LONG SERVICE AWARDS In May 2015 employees who had achieved 5, 10, 15, 20 and 30 years of service were acknowledged for their achievement and commitment at the Fronditha Care Staff Recognition Awards. Five years Peter Aguelo Lizabelle Barker Mandy Browne Rolando Dato Lisa Davies Lorrainne Edman Anthea Finfinis Nektarios Gourgolitsas Maria Hutchison Ngoni Hwenjere Lilliana John-Mustafa Efthymia Michael Angela Moshonas Mary Nunez Eme Paule Edward Rypstra George Tsolakis Ceree Tucker Brian Welsh Sujie Zhang Ten years Maria Atgiaras Carmelina Lamb Joanne Nair Diane Rigby Maria Sakelaropoulos Fifteen years Glenda Gove Kim Stevenson Twenty years Haido Dimakos Sofia Ioannidis Pigi Papamakarios Fontini Polas Twenty five years Mary Thomas STAFF RECOGNITION AWARDS The Fronditha Care Staff Recognition Awards acknowledges people who demonstrate support for the Fronditha Care values that were developed through a framework of Human Resources principles. All awardees were recommended by their peers and Managers. Staff Recognition Peter Aguelo Evgenia Andrianakis Helen Apostoleros Rajendra Chand Susan Dzesa Fevronia Fermanoglou Jenny Fotiou Humu Fuseini Alexandra Georgalas Glenda Gove Jasmine Jenkins Ajo Joseph Dimitrios Kannas Beljo Kunnappilly Carmelina Lamb Michael Latham-Capel Joby Lukose Christina Marko Vasiliki Michailidou Gloria Monisse Joanne Nair Helen Panayides Jesitha Paransothy Caroline Pereira Rose Pikis Ralph Rodrigo Fitoulla Savva Kathy Sferopoulos Baljinder Singh Charmaine Steyn Louisa Storer Helen Tsaousis Vicky Tzouvelis Josephine Webb Christine Wilson Elizabeth Wolede Vatthana You OUTSTANDING CONTRIBUTION AWARD The Outstanding Contribution award is given to one staff member who has contributed to the community of Fronditha Care and who has positively impacted on the lives of the people belonging to the Fronditha Care Community. Terri Sevas from our Templestowe Facility was awarded the Outstanding Contribution Award for her service to Fronditha Care and its elders.

41 ANNUAL REPORT 14/15 39 CLOCKWISE FROM TOP LEFT Long Service Award - 5 years. 10 years. 15 years. 20 years. 25 years. Staff Recognition Award recipients with Fronditha Care Board Members. Outstanding Contribution Award.

42 FRONDITHA CARE 40 A Passionate and Caring Fronditha Care Community

43 ANNUAL REPORT 14/15 41

44 FRONDITHA CARE 42 I enjoy working in Fronditha Care and value every one of the staff. I admire the Greek Community as they are very supportive and have a very strong network for the wellbeing of their elderlies. Mary Thomas HUMAN RESOURCES Staff highlights JIM SCANTSONIHAS GENERAL MANAGER OF OPERATIONS 20 YEARS OF SERVICE You have worked for Fronditha Care for 20 years. Tell us briefly about how you began your career with Fronditha Care and how you eventually moved into the role of GM Operations. I commenced working at Fronditha Care as a carer/enrolled nurse in 1991 whilst studying for my Nursing Diploma. Initially, I was unsure about aged care but after a few months I knew this was my calling. I found the contact with the residents rewarding, I became immersed in the Greek culture and understood how language was important for the well-being of the residents. Feeling passionate about aged care I pursued further study completing a Post Graduate Diploma in Gerontic Nursing. My role at Fronditha Care evolved from Registered Nurse to Manager of Residential Care, Regional Director and General Manager of Operations. To work for an organisation for 20 years says a lot about your commitment to that organisation. What is it about Fronditha Care that has maintained your loyalty? Working with fantastic, dedicated and caring people over the years has been a wonderful experience and privilege. Being involved in the growth of this organisation and experiencing the difference it makes to the lives of the elderly. Admittedly, walking through the door over 20 years ago I wasn t sure what to expect and have since been pleasantly surprised. MARY THOMAS- 25 YEAR LONG SERVICE STAFF AWARD- FIRST NURSE HIRED AT THE CLAYTON AGED CARE RESIDENTIAL FACILITY Biography I migrated from Mauritius to Australia in 1985 with my husband and four children. I worked for 2 years in Jewish Care then went to New South Wales and worked for one year in St Georges Hospital. I returned to Victoria in 1989 and worked with Fronditha Care to set Steyi up for the opening with the then DON Peggy MacDonal and other nursing staff. We went to choose the furniture e.g. arm chairs etc. When I started working with Fronditha Care I did not know one Greek word. I will never forget the valuable advice of Mrs Anna Mathews. She told me Mary mou, just consider the residents as one of your own, you will manage all right. Also, Mr Martakis, a resident who taught me Greek as he was himself a teacher he was very happy to share his knowledge with me. With the support I had here I am now comforting and praying with the residents at night. I enjoy working in Fronditha Care and value every one of the staff. I admire the Greek Community as they are very supportive and have a very strong network for the wellbeing of their elders. There has been great improvement from the time I started until now. There is less manual handling and more advanced equipment. As for Infection Control gone are the face washers for personal hygiene. We even have degradable plastic bags to put soiled items prior to washing. The carers are more assertive as we have more frequent educational in-services. I am happy to see the expansion of Fronditha Care and am looking forward for the opening of our new Steyi. Mary Thomas

45 Give Happy, Live Happy Fronditha Care Honours its Volunteers in Style ANNUAL REPORT 14/15 43 INDUCTION PROGRAM The Fronditha Care Induction Program occurs two to three times a year, and is organised for new employees, to assist in familiarising them with Fronditha Care. These sessions run for half a day and are located at an external location. The program in made up of presentations by the Executive Team and Managers. The first Fronditha Care Induction Program for 2015 was conducted on Wednesday, 25 February at the Clarinda Community Centre, with almost 40 new staff attending. The session ran smoothly with much success, and the feedback from the participants was very positive. FRONDITHA CARE RECEIVES DISTINGUISHED ACCOLADE AT THE AGED AND COMMUNITY SERVICES AUSTRALIA (ACSA) AGED CARE AWARDS Since its establishment in 1977, Fronditha Care has aimed to become an industry leader in the provision of aged care to elderly Australians with a Greek or CALD background and the organisation s highly commendable result at The ACSA Aged Care Awards on Friday, 22nd May, 2015, portrays the exceptional initiatives that Fronditha Care has undertaken and successfully implemented in the field. The awards recognise excellence in contributing to improving the quality of life of older people, people with disabilities and their carers. Fronditha Care was one of only three finalists in the Organisation category which recognised and commended the success of the Labour Agreement that Fronditha Care signed with the Department of Immigration. The agreement recognises the organisation s need to recruit overseas individuals who are locally qualified personal care workers, with an understanding of the Greek language and culture. The Fronditha Care Labour Agreement has facilitated the placement of at least one Greek speaking staff member on each shift in each Fronditha Care facility. This initiative has significantly eased the communication between staff and residents, creating a calmer and more culturally appropriate environment for residents (particularly for those suffering from dementia) and a safer work environment for carers. Moreover, it is generating an influx of young people into the aged care sector. ASCSA Seal

46 FRONDITHA CARE 44 FRONDITHA CARE VOLUNTEERS Fronditha Care s volunteers are an essential and important part of the organisation. Fronditha Care is proud to have 149 registered volunteers which are interwoven in all aspects of the organisation: governance, auxiliaries, residential and community services. Fronditha Care s Volunteer Program has blossomed this year. Two new Volunteer Coordinators Effie Kapnias and Stelios Piakis have been employed to adopt new approaches and standards for the program and are also responsible for the recruitment, training and support of volunteers. A new Volunteer Handbook was produced in both Greek and English and Induction sessions were held with all our volunteers to explain the new policies and procedures. Training sessions on Key Strategies for Self-Care and Wellbeing for Volunteers and Dementia Information for Volunteers were organised in order to equip Volunteers with new knowledge and skills. Local Volunteer meetings are organised a few times a year to catch up and support our Volunteers. A bi-annual Volunteer Newsletter is produced in both Greek and English that keeps Volunteers up-to-date with the latest news and provides them with useful information. One of the highlights of the year was the Christmas Party held at Yianni s Tavern in Kew. There was a big celebration with delicious food, drink, music, dance and laughter. The Volunteers were thanked for their outstanding achievements and contributions and presents were handed out by the Board Members. We thank all of our volunteers for their wonderful contributions.

47 ANNUAL REPORT 14/15 45 To be a volunteer, you have to have it in your heart, you have to have it in your genes Mr Andreas Theodoulou, Long-serving Fronditha Care volunteer

48 FRONDITHA CARE 46 At Fronditha Care we treasure our volunteers. George Lekakis, CEO Fronditha Care Volunteer Recognition Ceremony Within the framework of National Volunteer Week, Fronditha Care honoured and awarded its volunteers in classic style on Friday, 15 May, 2015 at The Gables in East Malvern, with a Volunteers Recognition Ceremony and High Tea befitting the outstanding contributions the organisation s volunteers have made towards the invaluable work that Fronditha Care has achieved in the field of aged care provision. Elizabeth Drozd, Commissioner of the Victorian Multicultural Commission, was the keynote speaker of the event referring to the selflessness of volunteers and the positive impact their activities have on their own happiness and wellbeing: Give Happy, Live Happy. Mike Zafiropoulos AM JP, President of Fronditha Care s Board of Directors, highlighted, Without the contribution of Fronditha Care s volunteers, our services would not be of the high standard which characterises all our facilities. Special accolades were awarded to volunteers that have served Fronditha Care for 5 to 35 years. The event was organised by Volunteer Coordinators Effie Kapnias and Stelios Piakis. CLOCKWISE FROM TOP LEFT: St Albans Auxiliary members, 5 years of service, 10 years of service, 15 years of service Elizabeth Drozd, Commissioner VMC

49 ANNUAL REPORT 14/15 47 Fronditha Care Volunteer Recognition Ceremony 5 Years of Service Amanatides Kalleroy (overseas) Gabriel John Mavromihalis Katerina Mavroudis Paul Papacostas Dimitra (Loula) Spiteri Faye Taxidis Konstandinos Toussas Theodora Tzaferis Vasilios 10 Years of Service Christakakis Aggeliki Kokonis Angela Koutsopoulos Nick 15 Years of Service Kalodimos Dimitrios Karpetis Eva Kioussis Helen Moshoulis Theodora 20 Years of Service Kravarski Giannoula 25 Years of Service Franghis Elly 35 Years of Service Mougos Bessy Sevdalis Theano THIS PAGE FROM TOP: 20 years of service, 25 years of service, 35 years of service

50 FRONDITHA CARE 48 MEDIA AND COMMUNITY ENGAGEMENT At Fronditha Care we seek to positively promote our good relationships with our stakeholders, the public, our staff, volunteers, service recipients and their families by sharing informative and positive facts and stories about our organisation and by reinforcing Fronditha Care s mission and values. As a leading philanthropic not-for-profit organisation in the community, it is vital to remind stakeholders and the general public of what Fronditha Care stands for- integrity, honesty, compassion and exceptional care for our elders so they continue to feel a part of the Fronditha Care family and journey. It is important to establish and maintain positive relationships with all individuals and community groups who assist in enabling Fronditha Care to continue to excel as a leading ethno-specific aged and community care, not-for-profit organisation. Media and community engagement is a key component of our public outreach and participating in events such as the yearly Antipodes Festival and other multicultural community events, gives Fronditha Care the opportunity to interact with and inform the Australian Greek, broader CALD community and the general public of our achievements and services. Fronditha Care continues to engage with its target audiences through a variety of communication platforms such as the Fronditha Care and 3XY radio program aired every Monday morning from 9am until 10am on Radio Hellas 1422AM, publishing of articles and media releases in Greek newspapers Neos Kosmos and Ta Nea and organising fundraising events.

51 ANNUAL REPORT 14/15 49 FINANCIAL STATEMENTS Relationship of the summarised financial statements to the full financial statements The summarised financial statements are an extract from the full financial statements for the year ended 30 June The financial statements and specific disclosures included in the summarised financial statements have been derived from the full financial statements. Board of Directors 50 Statement of Profit or Loss and Other Comprehensive Income 54 Statement of Financial Position 55 Statement of Changes in Equity 56 Statement of Cash Flows 57 Discussion and Analysis 58 Notes to the Financial Statements 59 Directors Declaration 61 Independent Audit Report 62

52 FRONDITHA CARE 50 BOARD OF DIRECTORS (in alphabetical order) DR OLGA KANITSAKI AM Appointed 04 June 2014 Attended 8 meetings out of an eligible 10 Qualifications: PhD, M.Ed. Studies, BAppSc (AdvNsg/Ed), DipHospNsg&Unit Manag, FACN MR JACOB FRONISTAS OAM Appointed in 1982 Attended 7 meetings out of an eligible 10 Qualifications: B.Sc., LL.B., LL.M. Experience Jacob has been a Board Director with Fronditha Care for 33 years. He is a Life Governor of Fronditha Care. He has held numerous positions on the Board, including being President from 1988 to 1994 and 1998 to 2007 as well as Senior Vice- President, Junior Vice-President and Assistant Treasurer. He has been the Treasurer since He is currently a member of the Fronditha Care Governance Committee and the Convener of the Risk Management & Finance Committee. Jacob received an Order of Australia medal in 2006 for his voluntary work in the Greek community, specifically in aged care. Jacob is a Barrister and a member of the Victorian Bar since He was the Chairperson of the Federal Government s Greek Community Aged Care Steering Committee from 1994 to 2000 and a Contributor to the working party for Equitable Delivery of Services to the Ethnic Aged, which was under the auspices of the Ethnic Communities Council of Victoria in He has served on the Board of other organisations including 4 years as the Treasurer of the Kastellorizian Association of Victoria, 4 years on the Antipodes Festival Board and 2 years on the Asclepius Board. Jacob has received the following awards: In 2001 Victorian State Government Certificate of Appreciation for voluntary service to the community. In 2012 Victoria s Multicultural Awards for Excellence for Meritorious Service to the Community. In 1991 Hellenic Distinction for Community Welfare for voluntary work for the Greek elderly. In 2000 Kastellorizian of the Year. Experience Dr Olga Kanitsaki, AM, PhD, is a distinguished retired Australian nurse whose nursing career spans over 40 years. During her career, Dr Kanitsaki held a number of senior managerial positions in both the health care service and higher education sectors. In 2000 Dr Kanitsaki was appointed Australia s first Professor of Transcultural Nursing; at the time she was also appointed Head of the Department of Nursing and Midwifery in 2000 (RMIT University). Dr Kanitsaki has been a long-standing and outspoken advocate of cross-cultural considerations in health care and nursing. She has served on numerous government, health professional and community advisory committees and boards; provided expert advice on policies and programs concerned with the provision of culturally responsive health care to Australia s multicultural population. In 1995, Dr Kanitsaki was made a Member of the Order of Australia (AM) for her service to nursing, particularly through the development of a multicultural health service. Dr Kanitsaki has co-published extensively on cross-cultural issues in health care, focusing on such topics as ethnic aged disparities in health and social care, cross-cultural considerations in end of life care, consumer engagement and the link between culture, language and patient safety, racism in health care, policy imperatives and advance care planning in a multicultural society. In 2012, Dr Kanitsaki received further recognition of her work when the Centre for Cultural Diversity and Aging launched a new award in her name: the Dr Olga Kanitsaki Award for Individual Excellence, awarded to an individual who has demonstrated exceptional commitment and initiative in the delivery of culturally inclusive care. In 2015 Dr Kanitsaki was inducted to the Victorian Honour Role of Women in recognition of her efforts to establish a more culturallyresponsive health care system in Victoria. Dr Kanitsaki is also a member of the Fronditha Care Research and Policy Committee.

53 ANNUAL REPORT 14/15 51 MS FAYE SPITERI Appointed 02 December 2009 Attended 9 meetings out of an eligible 10 Qualifications: BA., GradCert PubRelations MR PAUL MAVROUDIS OAM Appointed 07 July 2010 Attended 8 meetings out of an eligible 10 Experience Paul is the Sales Manager of Parthenon Travel, a well established travel business for 32 years. Paul is a member of the Greek Orthodox Community of Melbourne and Victoria and was a member of the Pan-Macedonian Association of Melbourne and Victoria, where he held the position of Vice-President and was responsible for Public Relations for many years. Paul is a member of the Victorian Branch of SAE World Council of Hellenic Abroad and he is in charge of Public Relations. He also served as President of Thessaloniki Association The White Tower for six years. In 2009, he received an Award for Excellence in Multicultural Affairs from the Victorian State Government. In 2010 Paul became the President for the Hellenic Cultural Council. He is currently a member of Fronditha Care s Public Relations /Fundraising Committee. Experience Faye has been a Board Director since 2009 and is current Vice President. Alongside this she chairs the Public Relations and Fundraising Committee and is a member of the Governance Committee. As a passionate advocate for social justice, access and equity, she is committed to building on the legacy of Fronditha Care. Faye believes strong leadership, innovation and an integrated approach are the elements that have underpinned the success of Fronditha Care in the past year and key to its position as a leading agency in the aged care sector and delivery of best practice client centered care. With a background in strategic leadership roles across the public, corporate and Third sectors, she has a unique perspective on the challenges and successes that organisations are experiencing today and recognises the critical role the Fronditha Care leadership team has in crafting a company vision that has the best possible outcomes for the community. Faye has worked at Director level as an integrated campaign specialist with broad expertise in all aspects of multi channel communications. She has wide experience in the design, development and evaluation of social marketing and brand positioning campaigns and led development of multiple awardwinning projects that have engaged audiences and driven behaviour change. Recognised for her leadership, and role in driving social change, she was a recipient of the Premier s Award when she oversaw the introduction of the Racial and Religious Tolerance Act Legislation and accompanying campaign. As an ardent supporter of advancing human rights and gender equity Faye is also Chair of intouch, Multicultural Centre Against Family Violence a leading provider of programs and services for women, children and families experiencing family violence.

54 FRONDITHA CARE 52 BOARD OF DIRECTORS NICK THODOS Appointed 26 November 2012 Attended 10 meetings out of an eligible 10 Qualifications: B.Ec., LL.B. (Monash), LL.M. (Melbourne), M.B.A. (Oxford), G.A.I.C.D. Experience Nick Thodos is Secretary to the Fronditha Care Board, and a member of the Risk Management & Finance Committee. JILL TAYLOR (NIKITAKIS) Appointed 01 May 2013 Attended 9 meetings out of an eligible 12 Qualifications: B.Bus. (Accounting), CPA Experience Jill joined the Fronditha Care Board in 2013 and is a member of the Risk Management & Finance Committee. Jill is a director of Power Lending Group, a finance consultancy firm. Prior to that she performed as a licensed investigator for JBSA Consultants (Investigations and Reviews), focussed primarily on matters of forensic fraud as well as highly sensitive cases, such as the abuse of children in State care. Prior to this role, Jill was employed as Chief Financial Officer of Silver Top Taxi Service Ltd, where in addition to leading the Finance function, she sat on the Company s Takeover & Mergers Committee. In this role, she was instrumental in the purchase of SilverComm P/L, a business she later came to lead as General Manager. During her time with Silver Top, Jill was also appointed to the Ministerial Committee for Public Transport as a key representative for the taxi industry. Jill has spent the majority of her career in the accounting sector, both as a tax consultant for DBA Accountants and as a Partner with Greenfield Fox Hansen P/L, where she commenced her career in Jill is also an active member of the Public Relations and Fundraising Committee Nick has significant legal and management experience. He co-founded electricity retailer Click Energy and was Chairman of the Board until July He was previously a banking and finance lawyer at global law firm Baker & McKenzie, the Australian Bankers Association, and HSBC Bank. Nick is currently a director of McKenna Florey, a commercial property business. He is a member of the Australian Institute of Company Directors.

55 ANNUAL REPORT 14/15 53 MR MIKE ZAFIROPOULOS AM JP Appointed 03 June 2009 Attended 10 meetings out of an eligible 10 Qualifications: B App. Sc.; Dip Comp. Sc.; Cert. Television Production. PROFESSOR GEORGINA TSOLIDIS Appointed 14 October 2013 Attended 8 meetings out of an eligible 9 Qualifications: BA, Dip Ed, B Ed, PhD, Master of Counselling. Experience Professor Georgina Tsolidis joined the Board in She now convenes the new Policy and Research Committee. Georgina Tsolidis has held various academic positions including professorial positions at Monash and Federation Universities. Previously she worked in government carrying out research and policy analysis including with the Ministerial Advisory Committee dealing with cultural diversity in education. She has significant experience managing and carrying out research within the university context, as well as with other public and private bodies. Georgina has specialised in the diversity area over many years and has published extensively on related issues, including with specific reference to the Greek diaspora; being responsible for professional development in the area as well as consulting within the public and private sectors. Currently she is Adjunct Professor with the Deakin University, Alfred Deakin Institute for Citizenship and Globalisation; President of the International Sociological Association Research Committee on Racism, Nationalism and Ethnic Relations and Director of Proptika Pty Ltd (Counselling and Consulting). Experience Mike has been a Board Director since 2009 and is the current President of Fronditha Care and Convener of the Governance Committee. He has extensive experience in the not-for-profit sector and during served as Mayor of Fitzroy. In 2002 he was awarded Victoria s Award for Excellence in Multicultural Affairs ; in 2005 he received FECCA s award for Contribution to Multiculturalism and in 2010 he was awarded the Order of Australia (AM) for service to the community, through executive roles with a range of arts, multicultural, charitable, media and local government organisations, and as an advocate for cultural diversity and harmony. In 2012 he was the recipient of HACCI s award Excellence in Community Service..Between 1995 and 2007 he was General Manager of SBS, Melbourne. During 2003 and 2012 served on the Board of the Royal Victorian Eye and Ear Hospital and since 2009 he chairs the board of Channel 31.

56 FRONDITHA CARE 54 SUMMARISED FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2015 FRONDITHA CARE ABN Statement of Profit or Loss and Other Comprehensive Income NOTE $ $ Revenue from continuing operations 2 39,226,509 33,609,592 Government grants arising on recognition of fair value of licences granted - 1,925,000 Government grants arising on recognition of fair value of ZRIL loans 219,581 - Employee benefits expenses (25,751,807) (23,341,793) Depreciation and amortisation and impairment expense (2,836,552) (2,710,008) Client care expenses Other expenses Finance costs (3,169,129) (2,333,426) (4,416,705) (4,194,888) (155,977) (228,871) Surplus before income tax 3,115,920 2,725,606 Income tax expense - - Surplus for the year 3,115,920 2,725,606 Other comprehensive income, net of income tax Total comprehensive income for the year 3,115,920 2,725,606

57 ANNUAL REPORT 14/15 55 Statement of Financial Position NOTE $ $ ASSETS CURRENT ASSETS Cash and cash equivalents 3,408,026 6,197,646 Trade and other receivables 769, ,327 Other financial assets 15,186,614 8,356,149 TOTAL CURRENT ASSETS 19,363,874 15,270,122 NON CURRENT ASSETS Property, plant and equipment 57,814,401 54,322,997 Intangible assets 13,076,000 13,076,000 TOTAL NON CURRENT ASSETS 70,890,401 67,398,997 TOTAL ASSETS 90,254,275 82,669,119 LIABILITIES CURRENT LIABILITIES Trade and other payables 3,119,870 1,654,699 Borrowings 18,495,750 17,420,019 Employee benefits 3,887,867 3,056,651 Other financial liabilities 66,564 99,367 TOTAL CURRENT LIABILITIES 25,570,051 22,230,736 NON CURRENT LIABILITIES Borrowings 4,890,232 3,319,463 Employee benefits 567,864 1,008,712 TOTAL NON CURRENT LIABILITIES 5,458,096 4,328,175 TOTAL LIABILITIES 31,028,147 26,558,911 NET ASSETS 59,226,128 56,110,208 EQUITY Reserves 1,144, ,573 Retained earnings 58,081,974 55,185,635 TOTAL EQUITY 59,226,128 56,110,208

58 FRONDITHA CARE 56 SUMMARISED FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2015 FRONDITHA CARE ABN Statement of Changes in Equity RETAINED EARNINGS CAPITAL DONATIONS RESERVE ZRIL GRANTS RESERVE TOTAL NOTE $ $ $ $ 2015 Balance at 1 July ,185, , ,537 56,110,208 Surplus for the year 3,115, ,115,920 Transfers from retained earnings to general reserves (219,581) - 219,581 - Balance at 30 June ,081, , ,118 59,226,128 RETAINED EARNINGS CAPITAL DONATIONS RESERVE ZRIL GRANTS RESERVE TOTAL NOTE $ $ $ $ 2014 Balance at 1 July ,325, , ,571 53,384,602 Surplus for the year 2,725, ,725,606 Transfers to retained earnings from general reserves 134,034 - (134,034) - Balance at 30 June ,185, , ,537 56,110,208

59 ANNUAL REPORT 14/15 57 Statement of Cash Flows NOTE $ $ $ CASH FLOWS FROM OPERATING ACTIVITIES: Receipts from residents 9,622,231 8,413,164 Government subsidy receipts 27,100,677 23,124,437 Donations received 1,046, ,390 Interest received 618, ,736 Finance costs (155,977) (228,871) Other trading income 1,656, ,897 Payments to suppliers and employees (32,385,922) (28,285,128) Net cash provided by (used in) operating activities 7,502,720 5,157,625 CASH FLOWS FROM INVESTING ACTIVITIES: Net (acquisitions of)/proceeds from other financial assets (6,830,465) (2,445,285) Proceeds from sale of plant and equipment 31,800 - Acquisition of property, plant and equipment (6,297,175) (3,816,179) Net cash used by investing activities (13,095,840) (6,261,464) CASH FLOWS FROM FINANCING ACTIVITIES: Net proceeds from/(repayment of) accommodation bonds 2,487,286 1,829,126 Net proceeds from/(repayment of) bank loans 316,214 (1,090,970) Net cash used by financing activities 2,803, ,156 (2,789,620) (365,683) Net increase (decrease) in cash and cash equivalents held Cash and cash equivalents at beginning of year 6,197,646 6,563,330 Cash and cash equivalents at end of financial year 3,408,026 6,197,647

60 FRONDITHA CARE 58 SUMMARISED FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2015 FRONDITHA CARE ABN Discussion and Analysis STATEMENT OF COMPREHENSIVE INCOME The Company s total revenue increased by $3,911,498 (11%) since the prior year whilst expenses have increased by $3,521,184 (10.7%) resulting in an increase in the reported surplus in the amount of $390,314. Individual items that impacted the 2015 result include: An increase in government subsidies of $3,711,695 and client fees of $1,525,055 is the result of high occupancy rates across all facilities and the opening of the Thornbury Facility Memory Support Unit (30 Beds). A government grant of $219,581 is attributable to further drawdown of the fair value gain on Zero Real Interest Loan in the current year. An increase in employee benefits expense of $2,410,014 is the result of 3% Salary increase under the Enterprise Agreement and higher staff levels required with the opening of the Thornbury Memory Support Unit. STATEMENT OF FINANCIAL POSITION The Company s net assets have increased by $3,115,920 or 5.6% since the previous year consisting of an increase in total assets by $7,585,156 and a $4,469,236 increase in total liabilities. The increase in net assets is attributed to: Increase in financial assets as a result of the 3rd ZRIL drawdown being transferred to the ZRIL term deposit account, required to sit in trust until certain milestones have been met for the use of funds. Overall borrowings have increased due to an increase in bonds held ($1,829,126), offset by a decrease in the Delphi Bank Finance facilities of $1,090,970). Increase in Work in Progress as redevelopment of the Clayton Facility continues. CASH FLOW STATEMENT Operating activities provided net cash of $7,502,720, an increase of $2,345,095 compared to the previous year. Cash flows from operating activities, along with cash inflows from bonds and loans were used to repay debt, fund capital construction and purchase financial assets.

61 ANNUAL REPORT 14/ BASIS OF PREPARATION OF THE SUMMARISED FINANCIAL STATEMENTS The summary financial statements are an extract from the full financial statements for the year ended 30 June The full financial statements have been prepared in accordance with the requirements of Australian Accounting Standards Reduced Disclosure Requirements, the Australian Charities and Not-for-profits Commission Act 2012 and the Aged Care Act REVENUE AND OTHER INCOME Revenue from continuing operations NOTE $ $ Revenue from continuing operations Government subsidies 27,194,630 23,482,935 client fees 8,710,168 7,185,113 accommodation payments 439, ,562 donations 1,046, ,391 rental revenue 386, ,399 home care fees 236, ,045 other interest received 618, ,736 other trading revenue 594, ,411 Total Revenue 39,226,509 33,609,592

62 FRONDITHA CARE 60 SUMMARISED FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2015 FRONDITHA CARE ABN EVENTS OCCURRING AFTER THE REPORTING DATE No matters or circumstances have arisen since the end of the financial year which significantly affected or may significantly affect the operations of the Company, the results of those operations, or the state of affairs of the Company in future financial years. 4 FUNCTIONAL AND PRESENTATION CURRENCY The financial statements are presented in Australian dollars, which is Fronditha Care s functional and presentation currency. No foreign currency transactions existed in the year ended 30 June 2015 (2014: Nil). 5 SEGMENT INFORMATION The entity operates in only one business and geographical segment being the provision of residential aged care services in Australia.

63 ANNUAL REPORT 14/15 61 DIRECTORS DECLARATION FRONDITHA CARE ABN The summarised financial statements, comprising the statement of Profit or Loss and other comprehensive income, statement of financial position, statement of cash flows, statement of changes in equity and accompanying discussion and analysis and notes to the financial statements are set out on pages 1 to 6. The summarised financial statements are an extract from the full financial statements for the year ended 30 June The financial statements and specific disclosures included in the summarised financial statements have been derived from the full financial statements. The summarised financial statements cannot be expected to provide as full an understanding of the financial performance, financial position and the financing and investing activities of Fronditha Care as the full financial statements. Further financial information can be obtained from the full financial statements. This declaration is made in accordance with a resolution of the Directors. Mike Zafiropoulos DIRECTOR DATED 2 SEPTEMBER 2015

64 FRONDITHA CARE 62

65 ANNUAL REPORT 14/15 63 DONATE TO FRONDITHA CARE

66 FRONDITHA CARE 64 Donations made to Fronditha Care are devoted to building projects and equipment purchases at all times George Lekakis, CEO DONATE TO FRONDITHA CARE Since its inception, Fronditha Care has benefited from the generosity of individuals, organisations and companies in the community. Fronditha Care has a proud reputation of directing every donation to meeting the needs of our care recipients. YOUR SUPPORT IS VITAL Make a tax deductible donation today. PLEASE MAKE A DONATION I would like to donate the amount $ Amount in words Organisation / Name Address State Postcode Phone How are you making your donation? Cash Cheque Direct Debit: Delphi Bank BSB: , Account No.: Credit Card: Visa Master Card Please enter your Credit Card number Name on card Expiry CCV Signature Cut and post donation slip to: 94 Springs Road Clayton VIC 3169 Thank you. Telephone

67 ANNUAL REPORT 14/15 65 MEMBERS / LIFE GOVERNORS / BENEFACTORS ORGANISATIONS Percy Baxter Charitable Trust Henriette Bellesis-Lubliner Rita Doubaras AHEPA Victoria Inc ANZ Executors & Trustee Company Limited Aust. Greek Welfare Society Bridge Street Industrial Clinic Cretan Brotherhood Of Melbourne & Victoria Cypriot Community Of Melbourne & Victoria Delphi Bank Diplomatic Privileges of Australia EEAMA, Philanthropic Society Of Greeks from Egypt & The Middle East Ethel Herman Charitable Trust Flora & Frank Leith Charitable Trust G. Brooks Hutchings Bequest Greek Aust. International Medical & Legal Conference Greek Orthodox Community of Clayton Greek Orthodox Community of Hobsons Bay Greek Orthodox Youth of Australia (GOYA) Gregorios Lodge H.V. McKay Charitable Trust Hellenic Freemasons Association of Victoria Hippocrates Australian Greek Aged Persons Association Ian Potter Foundation Ian Rollo Currie Est. Foundation Isobel Hill Brown Charitable Trust Ithacan Philanthropic Society Jack Brockhoff Foundation Kapiris Bros Limnos Poultry Pty. Ltd. Marathon Food Ind. Pty Ltd Marian & E.H. Flack Trust Morea Architects Nafsika Stamoulis Foundation National Australia Bank Philanthropikos Syllogos- Dimos Meligala Messinias Port Melbourne Greek Community R.E Ross Trust Radio 3EA (SBS Radio) Rhodian Brotherhood Diagoras Sidney Myer Fund & Myer Foundation South Melbourne Soccer Club Tim & Terry Oyster Supply P/L Trust Company of Australia Limited William Angliss (Victoria) Charitable Fund INDIVIDUALS Betty Adgemis Anthy Akritidis Antonis Alateras Spiros (Ross) Alatsas Terry Alexandrou John Alexopoulos Kalle Amanatides Kathy Anasta John Anastasiou Lito Andreou Nick Andrianakos Andreas Andrianopoulos Helen Andriopoulos Peter Andriopoulos Stelios Angelodemou Freda Antoniou Bill Antoniou Savas Augoustakis Peter Augustes George Bafitis Bill Balakis Ignatios Balasis Anastasia Beasley George Bellesis John Bellesis Anthony Beris Jack Bisas Marika Bisas Jim Bossinakis Tom Boukogiannis Stavros Cambel Efrossiney (Soula) Cargakis George Carydias Pota Catsaras Peter Cecil Chris Christophi Chryssavgi Chryssafis Conn Constantinou OAM Patricia Constantinou Evangelia Courmadias Ellada Daglis George Darivakis Rosalie Datseres Sophia Dedousis Stan DeMangos Rita Demetriades Andreas Demetriou Andrew Demetriou Anni Demetriou James Demetriou Phiv Demetriou Loulla Demetriou Spiridoula Demetriou George Demetriou Costas Despinis Eleni Despinis Christine Despotery Dimitra Digiaris (Danigelis) Christine Dimer George Dimer J. Dimitriou Maria Dimopoulos Poppy Doufas Spyros Doufas Helen Drougas Raymond Dunstan Peter Economou Vickie Feretopoulos Antonios Flessias Duke Fonias Polita Fotinelis Kon Floudas-Tsementzis Elly Franghis Rena Frangioudaki OAM Therese Fronistas Jacob Fronistas OAM Rita Gabriel OAM Dimitrios Galanis Georgia Galanis Rita Garrad Constantine Georgalas Carmel Georgalas Panayiota Georgas Anna Georgoussis OAM Dimitrios Giakoumidis Helen Giakoumidis Peter Gogorosis Angela Golias Anita Grountas Stefanos Grountas Joyce Hadjiantoni Anastasios Hadzidimitriou Souli Hadzidimitriou Dina Hagekyriakou Kassiani Halastanis Betty Haralambous Pandelis Hatzipandelis Sophie Hatzis Fotios Hletsos Filitsa Iatrou Maroula Iatrou Solon Iliadis Gary Jones

68 FRONDITHA CARE 66 MEMBERS / LIFE GOVERNORS / BENEFACTORS Phillipas Kabastanakis Panagiotis Liveriadis John Petrakis Sophie Tatts Stefanos Kaimakamis Joan Livingston Niki Pezaros Jill Taylor (Nikitakis) Helen Kalaboukas Anthony Lolatgis Michael Piperoglou Katina Taylor Kostas Kallergis Penelope Loukides Steve Pliakos Coula Teo Anastasios Kalodimos George Mantzis Nick Polites Christopher Theodosi Jim Kalodimos John Marangoudis Peter Polites Loulla Theodosi Mary Kanagios Anna Marendy Irene Prokopis John Theodoulou Olga Kanitsaki, AM Mark Martakis Efthymios Psanoudakis Andrew Theodoulou Harry Kapiris Paul Mavroudis Theodora Psanoudakis Nick Thodos Peter Kapiris Toula Mavroudis Tasos Revis Basil Thouas P. Kapogiannis Vasilis Hatzisimeonidis Evangelia Rivans Michael Tiliacos Chrissa Karas Penelopi Michael Michael Rose (former Triandafylidis) Nick Tsagaris Chrisostomos Karathanassis George Midas Athanasios Saltos Anastasios Tseprailidis Martha Karatsioris Eugenia Mitrakas John B Salvaris OAM Georgina Tsolidis Angela Katavolos Nick Mitras John M Salvaris George Varagianis Peter Katavolos Michael Moisi Anna Salvaris John Varagianis Helen Katsoulis Spiros Moraitis OAM Mary Samargis N Vassos John Katsoulis Dora Moses George Sarhanis Ioannis Velmahos Anne Keldoulis Spiros Moschidis Pota Savas Mariathi Velmahos Helen Kioussis Bessy Mougos Aris Seremetis Jasmin Verginis Arthur Kokkinias B Mylonas Augusta Seremetis George Nicholas Verginis Spyros Kokkinos Helen Mylonas James Sevastos Angela Vetsicas Pauline Kolivas-Tsourvakas Arthur Nakas George Sevdalis Anthony Vitou Nikos Konstantinidis George Nakas John Skitzis Anna Vournazos Tassoula Kordaris Virginia Nakas Helene Skitzis Betty Vournazos Melina Kotis Anna Nicolaou R Smith Nick Vournazos Leo Kotomatas N Nictas Irene Soldatos Beverley Joy White James Kotsiros Sam Novakoglou Angelo Soldatos Lydia Christine Wilson Alfred George Kouris OAM Joanna Novakoglou Haritomeni Soucoultanos Vicki Xypolytos Eftymia Kouris Helen Kathleen Pagonis Chris Sourlos Evangelia (Toula) Yianni Aleka Kourounis Leigh Pagonis Nick Sourlos George Yianni George Kourounis Terry Palioportas Sofia Sourlos Violet Yiannopoulos Tasia Koutsoheras Andreana Panayis Faye Spiteri Chrysanthy Zacharakis Con Kyritsis Marina Papaefstathiou Despina Stamatopoulos Mike Zafiropoulos AM JP George Kyritsis John Papaioannou Helen Stamoulis Annivas Zaharis Helen Kyritsis Nicholas Papanicolaou Maria Stefanatos Vasiliki Zaharis Joanna Kyritsis Chris Paras Meni Stefanovski Nicholaos Zervas OAM Mary Lara Anthoula Paraskeva George Stoupas Klara Zimaris Peter Leith Dennis Patisteas Koula Takouridis Aspasia Liakatos John Perryman Judith Tandos

69 ANNUAL REPORT 14/15 67 VOLUNTEERS Helen Adam Despina Gavnoudias Mary Loupis Mary Stoupas Lemonia Agelis Stavroula Georgalis Christos Malamidis Judy Tandos Adriana Agrotis Patroklos Georgiou Katerina Mavromihalis Jill Taylor (Nikitakis) George Ainalis Vicky Gerostathos Aleka Mavroudis-Kourounis Konstantinos Taxidis Eleni Albanis Faye Gianakopoulos Paul Mavroudis OAM Georgia Theodorou Afrothiti Alexandrou Evangelos Giannes Lionel McGuire Andrew Theodoulou Joanna Andrianopoulos Dimitra Giannes Marika Mellas Ismene Thiveos Zoi Angelopoulos Anastasios Gionis Marianthi Milonas Nick Thodos Stamatia Apostolakos Joanna Hargreaves Anthony Misserlis Nitsa Thomas Anna Arabatzis Soula Hatz Theodora Moshoulis Vaios Tioulis Myrofora Arapoglou Jim Kalodimos Bessy Mougos Dora Toussas Aliki Argyropoulos Anna Kalogeratos Asimina Muscat Mary Trainedes Athas Athanasiou Sokratis Kaloudis Steve Mylonakis George Tsaousidis Paraskevi Babalis Hrisovalantis Kambouris Virginia Nakas Fred Tsindos Errol Glen Bailey Olga Kanitsaki AM Wally Nelson Georgina Tsolidis Jennifer Megan Bailey Irene Karakoussis Ermioni Nicolaidis Vasilios Tzaferis Anastasios Bardakos Barbara Karanicolas Katy Nicolopoulos Katerina Vanexel Maria Bokos Chrissa Karas Kay Nicolopoulos Maria Vidakis Savas Bolonis Melissa Kardaras Sarandi Novak Anne Vlahopoulos Irene Bradas Eva Karpetis Kaiti Paidousis Panagiotis Vlahopoulos Helen Calcatjicos Stefanos Katsoufras Loula Papacostas Aspasia Yannacopoulos Mary Calombaris Anna Kavellaris Anthoula Paraskeva Mike Zafiropoulos AM JP Evangelia Charalambidis Maria Kay Yiota Passios Sideris Zervos Angela Christakakis Nick Kazanis Mary Peroulas Nicholeta Coutroumanis Mary Kazanis Leslie Angus Peterkin Vaia D Ambra Anne Keldoulis Chrysanthi Petroutsos Konstantinos Diamantopoulos Helen Kioussis Eva Petsetas Panagiota Diamantopoulos Afroditi Kiropoulos Nicki Pezaros Evangelos Drouvalakis Aristotle Klonis Irene Prokopis Ari Fifis Angela Kokonis Despina Protopsalti Daisy Finiotis Soula Kolokythas Angeliki Puckey Antonios Flessias George Kordaris Konstantino Rassios Eve Forrester Tasoula Kordaris Eleni Rizopoulos Maria Foscolos-Alexiadis Athanasios Kostaras Eftihia Savvaidis Elly Franghis Tasia Koutsoheras Panayiota Sgardelis Rena Frangioudaki OAM Nick Koutsopoulos Amanatjit Singh Sodhi Jacob Fronistas OAM Giannoula Kravarski Patty Soublis John Gabriel Eva Krokidis Faye Spiteri Rita Gabriel OAM Rodoula Kyprianou Despina Stamatopoulos John Galanopoulos Lydia Kyropoulou Maria Stefanatos Despina Galanopoulos Panaioti Leontiadis Alexandros Stefanidis Pashalis Galatsis Stella Loukas Peter Allan Stokes

70 FRONDITHA CARE 68 STAFF OF FRONDITHA CARE Hishamatu Abdul-Aziz Sosoli Agafili Roselito Agas Steve Aglipay Peter Aguelo Cherry Aguelo Silvino Aguinaldo Caroline Akello Tiri Effie Akras Leena Alexander Panayiota Alexandrou Alexandra Alexiadis Chris Ambelidis Pavlos Ambelidis Velina Amoo Joanne Anagnostopoulos Agni Anagnostou Effrosyni Anastasopoulou Jenny Anastopoulos Evgenia Andrianakis Georgia Andriolas Ioannis Androulakis Zoe Angeli Ekaterini Angelopoulos Sofia Anota Elena Antoniou Maria Antonopoulou Jude Antony Marites Apawan Helen Apostoleros Fotini Apostolou Eduardo Apurado Tsehay Argawe Konstantinos Armenis Komal Arora Maria Arvanitis Fulumanu Junior Asomaliu- Agafili Maria Atgiaras Athina Athanasiadis Elena Athansiadou Maria Avramidou Ishwindetr Badhan Brooke Badior Heleni Bagiartakis George Bahtsevanis Satinderdeep Bajwa Anastasia Balntouni Gundalina Balston Nibedan Baral Vassilia Barbakos Katherine Barbakos Toulia Barka Lizabelle Barker Sunita Basnet Relema Batty Kay Ann Margret Beeby Dasbar Benberu Elena Bendrycheva Valerio Bertoldo Sylvia Bikakis Diksha Alias Bindia Abeba Birhanu Irene Blanas Susan Block Renee Bognar Yvette Borgionah Costadina Bottas Panagiota Bourdoyvali Dimitra Bozos Maria Bragagnolo Marie Branzuela Annaliza Brash Sara Bromell Mandy Browne Helen Bryans Nino Calingin Erin Campbell Henednia Canda Emerenciana Carson Leonora Carter Maria Castro Herrera Kirstie Caukwell Kanthatkan Chaithanu Prakash Chalise Rajendra Chand Anurag Chawla Kamaldeep Kaur Cheema Puspa Chhetri Lhamo Choedon Athina Christidi Georgia Christopoulos Maria Christopoulos John Condy Annica Cosma Anastasia Couvara Angela Cox Janelle Crooks Vicki Curran Anna-Maria Dallas Mimoza Dangllia Inesha Dassanayaka Rolando Dato Lisa Davies Patricia Davies Rita DeBrincat Karen Deer Josefina Del Mar Harlene Dela Cruz Paul Delaney Loukia Demosthenous Vasiliki Derbas John Derzotis Panagiotis Derzotis Sharnjit Dhoot Haido Dimakos Angelique Dimitriou Mary Dinas Huu Tai Dinh Tom Dogaris Rinzin Dolma Sue Donaldson Carole Downs Christina Dragas Josephine Drielsma Parbati Dumre Chapai Susan Dzesa Nivya Ebi Lorrainne Edman Haido Efthymiadis Natalie Eleftheriadis Stephanie Elliott Panayiota Erevnidis Victor Erigbuagas Tess Eyre Sandor Fagyas Olumide Fakunle Jingelyn Faridi Dean Feletar Sini Ferdinand Fevronia Fermanoglou John Bohnie Ferrer Anthea Finfinis Janice Fisher Kathleen Fisher Jodie Fogarty Kai Foley Gail Foster Jenny Fotiou Kay Fountis Maria Fouras Dimitrios Fragkos Maria Frangos Humu Fuseini Prema Gamage Shan Gao Josefina Garlick Laurey Garratt Devi Gautam Alexandra Georgalas Christina Georgandis Tinu George Nisha George Mariamma George Sophie Georgiou Michalis Georgiou Samson JR Gevera Anna Giannakopulos Helen Giannetakis Anna Gianni Alison Gibbons Maria Gigliotti Dimitra Gilekas Deepkiran Kaur Gill Barbara Ginnis Charikleia Giourousi Nikolaos Gkarlis Furny Gomes Angeliki Gomolis Raigon Gonsalves Efstratios Goulias Katia Goura Angelo Gouraros Nektarios Gourgolitsas Glenda Gove Aikaterina Grampsa Elefteria Gray Stephanie Gray Paramjeet Grewal Ruby Griffin Konstantinos Grivas Karina Gruber Magdalini Guga Shruti Gupta Laxmi Gurung Sushmita Gurung Kishani Hallock Maria Halvatsiotis Ruhallah Hamidi Renae Hammond Xanthippe Hariobolis Anita Harisis Polymnia Haritakis Marietta Hatzihristakis

71 ANNUAL REPORT 14/15 69 Anastasia Hatzisalata Nadeesha Herath Thi Kim Nhung Hoang Marina Hondros Katie Hooper Kristin Hosking Zhuyun Huang Sichan Hum Maria Hutchison Ngoni Hwenjere Sofie Ignatidis Theodoros Ignatidis Eleni Iliopoulos Soula Indos Braynn Inyama Konstantina Ioakimidis Sofia Ioannidis Obinna Iroeche Kelechi Iroeche Maryam Issa Radmila Ivkovic Samarth Jagota Leela Malanie Jayasundara Jasmine Jenkins Yuri Jeong Wai Hang Jim Jisma John Lilliana John-Mustafa Neethu Johny Shine Jose Biju Joseph Ajo Joseph Sotirios Kaitatzis Elli Kakka Azeb Kalat Stavroula Kaloudis Styliani Kamitsou Yashoda Kandel Rjjal Georgios Kanellopoulos Dimitrios Kannas Efthimia Kapnias Monika Kapoor Rodi Karaferis Melina Karagiannis Kally Karagiannis Stavroula Karamboulis Eva Karanja Magdalini Karasavidis Marianthe Kariotis Karishma Karishma Priyanthi Kariyawasam Bhawana Karki Rodopi Kartsidima Brixhida Kastrati Danny Katopodis Catherine Katsambanis Kathrine Katsiouras Raminder Kaur Manjit Kaur Baljit Kaur Jagdish Kaur Harmanpreet Kaur Satwinder Kaur Jaspinder Kaur Kamaljeet Kaur Harpreet Kaur Jasneev Kaur Raminder Kaur Evangelos Kavallaris Elisa Kayya Manish Kc Ganga Kekulthotuwage Sofia Keretzidis Ana Khan Effie Kikidis Theognosia Kioseoglou Argiroula Kissas Sijimon Kochupazhuthuvallil Issac Songveng Kong Anastasia Kornelaki Panagiota Kotsakinou Tina Kotsaridis Evgenia Kotsifis Eleni Kotsimbos Maria Kouimtzis Despina Koukouzikas Maria Koumanelis Stavroula Kourkoutzelos Jurgen Krasniqi Vasiliki Kremmyda Janet Krishna Juvy Ksiazek Payal Kumar Pooja Kumar Beljo Kunnappilly Joy Primrose Kurima Eleni Kyriakou Christos Kyritsopoulos Aliki Kyrkou Nikoleta Ladikou Nima Lama Carmelina Lamb Yogendra Lamichhane Sophie Lamprou Michael Latham- Capel Antoinette Lawrence Lurzia Lay Maylyn Leabres George Lekakis AO JP Emmie Lekanis Helen Leptos Michael Leslie Rena Levedelis Katina Liappis George Livingston Stavroula Lontos Andrew Lovelock Yan Lu Rashmin Luitel Joby Lukose Elli Lykouresi Hanna Lymchuk Marian Magtanong Dimitrios Makrakis Geetu Malhotra Theodosia Malik Sisko Malowney William Manney Niki Manoli Angela Manoussakis Rangia Manthena Alexandra Mantzaris Tina Marinis Kalliopi Marinos Christina Marko Majlinda Maroulis Frances Mason Josy Mathew Leena Mathew Parambath Sofie Mavrikios John Mavroucas James McComb Jennifer McLennan Virgie Mendosa Kathreen Mendoza Efthymia Michael Asimo Michail Vasiliki Michailidou Michael Michalakis Naomi Middlemiss Sophia Middling Bisera Mileska Maida Milost Anna Minas Miralyn Miranda Nadda Jordan Mitrevski Helen Mitropoulos Ema Mladenoski Ievgeniia Molvali Gloria Monisse Amy Monzon Carl Morris Angela Moshonas Maria Mougras Radhika Mulakalapalli Ramakrishnan Nagasundaram Joanne Nair Geeta Devi Nath Joselin Navarrete Vera Robinah Nayiga Erin-Lee Nean Kim Yen Nguyen Baral Nibedita Irene Nicolaou Paraskevi Nigro Iris Nilo Guillaume Nkurunziza Mary Nunez Maria Nwankwo Jeanne Nyandora Jeanne Nyandora Nyima Nyima Khoryom Nyuon Dimitra Oikonomou Maria Onisiforou Emma Owen Tiffany Ozaeta Bryan Pacheco Nilmi Palihakkara Mary Panagiotidis Efthimia Panagiotou Dimitrios Panagiotou Irene Panagopoulos Helen Panayides Kamalpreet Singh Pandher Virginia Panieras Lucy Panteli Maria Papadakis Vickie Papadopoulos Katerina Papadopoulos Katerina Papadopoulos Pigi Papamakarios Annamariz Papapetrou Maria Papioglou

72 FRONDITHA CARE 70 STAFF Jesitha Paransothy Anastasia Parthimos Styliani Pascalis Maxima (Emma) Passfield Sohrabkha Pathan Leah Paul Katina Pavlidis Hinetutuoterang Peka Caroline Pereira Ann Chamane Peter Joanna Petrakis Charalampos Petrakis Vasiliki Petrogiannis Aglaia Petropoulou Maria Petropoulou Maria Petrou Amalia Petsavas Hanh Pham Stelios Piakis Rose Pikis Fotini Polas Magdalini Politidis Van Poulios Thomais Priftis Angela Psiroukis Gurpreet Kaur Purba Cicilia Ragunathan Meena Singh Rai Veerpal Kaur Rakhra Atesa Ramesh Wendy Ramos Imesha Randeniya Arachchigihe Sasha Ranisavljevic Gerry JR Ranoa Gliceria Ranoa Helen Rapassanis Renjinath Ravindran Pillai Dimitra Reale-Key Jezellee Reichert Diane Rigby Bradley Roberts Ralph Rodrigo Adelaide Rompante Yolanda Rosales Elise Roskell Sadhana Roy Edward Rypstra Maria Sakelaropoulos Patricia Saliba Richard Sandchez Linson Sani Parbati Sapkota Nisha Sardana Helen Sargiannidis Katrina Saunders Fitoulla Savva Connie Scalzo Jim Scantsonihas Narlene Searl Helen Sedotty Toula Selemidis Christopher Sementriadis Cyprian Sequeira Terri Sevas Freaheiwot Seyoum Bensa Seyoum Kathy Sferopoulos Sarojani Shakya Kamal Sharma Rakesh Sharma Wendy Sheen Irene Shiakola Anna Mae Shrestha Sangita Sibakoti Dina Sideras Elsa Simon Sofia Simopoulos Georgios Simos Gurninder Singh Pargatjit Singh Amrinder Singh Baljinder Singh Lakhveer Singh Gurjant Singh Evgenia Skandalaki Evangelina Skevofylakas Maria Skonis Kristy Smailes Carly Snedden Christina Sofianopoulou Evangelia Sofronidou Androniki Soklevska Kirandeep Sraon Maree Jamie Stamatakis Maria Stamatopoulos Stella Starc Mirella Stefanou Kim Stevenson Susan Stevenson Charmaine Steyn Angela Stopajnik Louisa Storer Constantina Stylianou Padma Subasinghe Suman Suman Evangeline Suzuki Dennis Swift Theopoula Tachydromidou Atheana Tampacopoulos Paraskevoula Tastsidis Vicki Tavoultzis Mark Taylor Tutauira Tearii Greg Terzakis Monika Thakur Denish Thapa Sutharsini Thavachelvan Manjit Kaur Thind Peter Thiveos Mary Thomas Seenamol Thuruthikattu Chacko Georgia Tiganis Panagiota Tikfessis Saujan Timala Evangelia Togia Stella Tolongos Joyce Toway Tra Tran Jack Traynor Paschalia Triantafyllou Sofia Tsakiridou Maria Tsalos Anna Tsangaris Eleni Tsaousis Helen Tsaousis Pema Tsering Maria Tsianta Stavroula Tsibuklis Filis Tsimbourlas Eleni Tsiopliaki George Tsolakis Kaliroy Tsonis Georgina Tsouras Eva Tsoutzidis Ceree Tucker Paulina Tuiqali Janice Turton Sally Tye Kathy Tzanetatos Georgia Tzempetzi Vicky Tzortzoglou Vicky Tzouvelis Solange Uwingeneye Penny Van Raalte Papaskevi Vasilantonakis Ourania Vassis Katerina Velissaris Evangeline Vella Orlandina Villa-Gouliovas Jayson Vinod Vinodhini Vithiyasagaram Sophia Vlahandreas Myrsini Voudourelli Vedran Vranic Andreas Vrasidas Eyerusalem Waja Manisha Walia Jiaqiu Wang Karyne Watt Josephine Webb Arachchige Weerasinghe Brian Welsh Gemechu Wesho Peter William Lynette Williams Christine Wilson Phyllis Wilson Elizabeth Wolede Christine Woodruff Alicia Workman I-Han Wu Katerina Xenofontos Paraskevi Yfandis Vatthana You Rossella Zaccaria Vicki Zarmakoupis Demitra Zeglinas Sujie Zhang Panagiota Ziakas Danae Zorbas Androniki Zougoulos

73 ANNUAL REPORT 14/15 71 CONTACTS AND LOCATIONS HEAD OFFICE Customer Services Officer, Panagiota Kotsakinou 94 Springs Road, Clayton South VIC 3169 (03) FRONDITHA CARE RESIDENTIAL FACILITIES CLAYTON SOUTH 94 Springs Road, Clayton South VIC 3169 (03) ST ALBANS 181 Furlong Road, St Albans VIC 3021 (03) TEMPLESTOWE 11 Omar Street, Lower Templestowe VIC 3107 (03) THORNBURY 335 Station Street, Thornbury 3071 (03) NEWCASTLE 30 Crebert Street, Mayfield, Newcastle, NSW 2300 (02) COMMUNITY SERVICES HOME CARE PACKAGES North: (03) (03) (03) South: (03) East: (03) West: (03) BROKERAGE SERVICES (03) PLANNED ACTIVITY GROUPS (03) HOST HOME PROGRAM (03) ACCESS AND SUPPORT (03) INDEPENDENT LIVING UNITS 181 Furlong Road, St Albans VIC 3021 (03) VOLUNTEER COORDINATORS (03) or (03) NEWCASTLE ST ALBANS THORNBURY TEMPLESTOWE CLAYTON

74 FRONDITHA CARE 72 ACKNOWLEDGEMENTS A heartfelt thank you to all who have generously expressed compassion and cared for our elderly. Your support adds value to the services we provide. Fronditha Care acknowledges the contributions in 2014/15 from: Residents and Clients Board of Directors Australian Government Victorian Government Local Governments Volunteers The Hippocrates Australian Greek Aged Persons Association Thornbury Auxiliary Templestowe Auxiliary St Albans Auxiliary Members Donors and Supporters The families of residents and clients Staff Community Organisations Media Partners: 3XY Greek Media Group, Ta Nea, Neos Kosmos, SBS Radio, 3ZZZ Radio, George Galanis and Channel 31- Vasilis Garden program Photography by Gallant Lee and Demi Zeglinas Design by ooi - creative communication

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76 FRONDITHA CARE 74 HEAD OFFICE 94 Springs Road, Clayton South VIC 3169 Telephone ABN: ACN: Fronditha Care s residential and community programs have been accredited by the Australian Aged Care Quality Agency