1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business?
Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It lowers your costs, helps employees communicate better, and helps ensure a Worry-Free Experience that keeps you focused on sales. 2
Packaging Each User Gets: 1 line of service Voicemail, DID, Ext FollowMe 1 Webfax Unlimited free calling in the U.S. The phone of their choice (pricing varies by model) One Flat rate per user/month gets the customer THE WHOLE PHONE SYSTEM Each Customer (Company) Gets: 1 Auto Attendant 1 Conferencing Bridge with 200 free minutes per month Optional (monthly): Lobby phone - with unlimited local and 3 cent/min LD (one lobby phone can be purchased for every three lines) Unlimited fax line Metered fax line - with 300 min LD And more 3
Say Good Bye to On-Premises Phone Systems With Hosted PBX, These Problems Go Away 1. Expensive hardware 2. Weeks to deploy 3. Requires a technician 4. Difficult to configure 5. Complex moves, adds & changes 6. Complex wiring diagram 7. Proprietary phones 8. Managing phone company lines 9. Monthly phone company charges 10.Upgrade charges 4
Hosted PBX vs. On-Premises Systems Communicate more effectively with rich features, conferencing & mobility Simplify management & scaling with a powerful intuitive web-based Control Panel. Add users and manage features with a few clicks. Cut capital, maintenance & long distance costs by over 50% with flat per-user monthly rates Eliminate worries with free rapid onboarding, superior live partner support and the highest levels of reliability Streamline management and support. Get all your cloud services from one provider 5
A Prospect Is Calling. What Happens Next? Nobody answers Stuck on hold Routed to wrong person Sent to voicemail Sale is made Your phone system shouldn t just connect your calls. Its true purpose: to improve the odds that those calls become sales. 6
What Features Does It Have? 7
Hosted PBX Overview High Quality, Feature Rich System Business-class features Auto Attendant, ACD, Desktop Reliable, Scalable, Brandable 99.999% uptime Switching over 1 billion min/yr Completely white label Easy to Buy Configured for each customer No long term contracts No cancellation fees Inexpensive to Install and Maintain Plug and play installation Web-based portal for users and admin Designed for Business Over 50 features included Unlimited local & LD 8
Hosted PBX Features All of these important business features come standard: Direct Inbound Dialing (DID) Multi Call Appearance Custom Hold Music Auto Answer Call Forward Call Hold Call Recording Busy Call Forward Call Log Blind Call Transfer Attended Call Transfer Call Waiting Do Not Disturb Simultaneous Ringing All Page/Intercom Overhead Paging Mobile App (ios, Android) Call Park and Pickup Directed Call Pickup Inbound Caller Name On Hook Dialing Outlook Integration Click to Call Lobby phone 3-way Conferencing Auto Answer FollowMe Desktop Softphone Voicemail Voicemail to email Text notification Visual voicemail Message Waiting Indication 0 to operator Auto Attendant Scheduled routing Simultaneous ringing Sequential ringing Hunt Groups Call Queuing ACD Real-time queue view Named Ring Groups Virtual Extensions Branched Menus Dial by Name Dial by Extension Bulletins 9
Voicemail - Included Voicemail Features Integrated voicemail for each phone 90 min of recording time per phone 5 min per message Voicemail to email via WAV file Message waiting indication Delete, skip or save messages Send messages to another mailbox Playback control when receiving messages Change personal greeting and password Message key to access voicemail Numeric message count indicator Remote voicemail access Listen to, forward, download voicemail messages. Enable voicemail forwarding to email.
FollowMe - Included Ring up to 3 phones at the same time Controlled through individual web portal Use to ring cell and office phone at the same time 11
Auto Attendant - Included Greets callers and directs them to the right person, department or information 24 hours/day Multiple and branched menus for day and night Automated schedule for changing menus Built in voicemail Dial by name Dial by extension Ability to ring multiple phones (in order or all at the same time) Call queuing Named ring groups Bulletins for outbound information Hosted in the Cloud = business continuity Extremely easy to use and feature rich all via the web portal Auto Attendant GREETING Multitude of routing options: Touch 1 For dial by name Touch 2 To reach a technician Touch 3 For Sales Touch 4 For directions Touch 5 For hours of operation Touch 0 To reach a receptionist Example: Ability to ring multiple phones (in order)
RingScape - Included Know who s on the phone Call other employees Call anyone Call any Outlook contact Call any phone number Be alerted of incoming calls Accept or reject an incoming call Create a list of favorites Call back from a list of received calls Salesforce integration 13
RingScape for Outlook - Included
Phones & Optional Hardware 15
Top Quality Phones & Hardware Polycom SoundPoint Polycom VVX Cisco SPA DECT Cordless Conference Fax Adapter Wireless Transmitter/ Adapter * Wireless adapters work with any of our phones. 16
Desk Phones Each phone receives a voicemail box with unified messaging, a DID & extension Phones provide a context sensitive display for ease of use Phones can take up to 2-6 calls at the same time depending on the model of phone (2-line, 4-line, 6-line) next consecutive call goes to voicemail Polycom 4 & 6-Line (example)
Cordless Phones The only Hosted VoIP phone system that uses dedicated cordless phones Each phone receives a voicemail box with unified messaging, a DID & extension Utilize the DECT wireless standard for increased reliability and range Phones have a range of 100 to 150 feet from the cordless transmitter May use up to 3 cordless phones with each cordless transmitter Cordless Transmitter * Required to support cordless option
Mobile SoftPhone and Mobile SoftPhone has key desk phone features such as: contact book, history log, quick dial, and cold/warm transfer capabilities 19
Wireless Transmitters and Adapters The wireless adapter allows a desk phone to be placed anywhere in the business where you cannot do a wire drop. Creates its own dedicated wireless network just for the phones Wireless Transmitter plugs into the network Wireless Adapter plugs into the phone 40 ft range from the transmitter Up to 15 phones (one adapter per phone) Transmitter plugs into router or switch Adapter plugs into the phone
Faxing - 2 Options There are two options available for faxing: 1. Fax Adapter Allows you to use an existing fax machine to send and receive faxes through the Hosted PBX network. Plug the Fax Adapter into your existing data network and plug your fax machine into port marked Phone 1 Fax Adapter - 1 per fax machine - 2 ports but only supports 1 fax per unit 2. Web Fax Manage online faxes from virtually anywhere - freeing you to receive and view your faxes where you want, when you want. Also send faxes right from your Internet-connected PC. Does not require an additional phone line 21
Call Capacity Number of lines x phone capacity = Total calls (call paths) 4-line phones: each phone can make/receive 4 calls Number of lines purchased (10) x phone capacity (4) = Total call paths (40) 22
Installation Options Multiple installation options give you & your customers lots of flexibility: All phones include Ethernet Switch Some routers require firewall or port changes
Customer Site Requirements To ensure the highest quality voice experience: Have existing broadband connection Meet minimum required bandwidth and pass VoIP test (50kb/phone) Be in market where local numbers are available Located in the continental US e911 is available Router must support DHCP 24
How Will It Help My Business? 25
No Capital Investments No hardware to buy No licenses Simple single monthly charge No dedicated voice circuits No new features costs Easy scalability, even for new sites Unlimited or pay-per-use conferencing Promotion eliminates phones cost 26
Hands-off, Worry-free Migration & Onboarding Just plug in phones and go We manage maintenance for you Keep your existing phone numbers Ensure your network is voice ready We set up users You guide direction and pace Extensive experience & proven processes 27
Administration Is Simple Easy moves, adds & changes Manage all settings Add & remove features Provision new phone numbers Manage multiple offices & remote users Users administer their own phones 28
Reliability Our Hosted PBX Vigilant system monitoring Powered by top-tier datacenters, managed 24/7 by a team of experts High-availability components Redundant network providers 29
Q & A Confidential 30