#BMIT Welcome Seminar Business Continuity
Smart Business Strategies
Business Meets IT - Agenda 9.30: Market Research: William Visterin, Smart Business Strategies 10.00: Chris De Blende, PwC Business Continuity Management: do s & don ts 10.30: Break 11.00: Customer Case - Daniel Meeüs, AG Insurance 11.30: Customer Case Maarten Smulders, Atos Worldline 12.00: Customer Case Albert Brouwer, KPN 12.30: Walking Dinner
Business Continuity in Belgium
Business continuity is the activity performed by an organization to ensure that critical business functions will be available to customers, suppliers, regulators, and other entities that must have access to those functions. Business continuity is not something implemented at the time of a disaster.
The ultimate disaster
I know it s (very) good for me, but I don t like it
Top 5 IT projects in Belgium What are your main IT priorities for next 12 months? 1.) Upgrade pc environment (Windows, Office) 2.) Consolidation of existing IT Infrastructure (virtualisation, ) 3.) Enterprise software (ERP, CRM, ) 4.) Upgrade disaster recovery & business continuity capabilities 5.) Upgrade security infrastructure (firewall, antimaleware, ) Smart Business Strategies, 2011
Trends
While we were sleeping
It s a digital world
It s becoming even more digital
Scott: It took me three days to figure out that there was another side to the tape.
And what about Business Continuity?
Around 90 procent of disasters are IT issues IDC, 2008
Business Continuity in Europe Rank these causes of unscheduled application downtime based on which would have the greatest impact on your organization's ability to function. EUROPE More Impact Less Impact Application Failure 49% 2% OS Failure 37% 2% Hardware Failure 37% 4% Network Outage 42% 2% Power Outage 29% 8% Natural Disaster 22% 18% Denial of Service Attack 14% 20% Terrorism 23% 27%
Misperception is changing because: Better awareness, identify, measure and quantify risks Better understanding of the economic impact of disasters and events (335 disasters and with 100 billion $ damage in US, China, France, ) Government & industry regulations (22 US regulations to adress DR/BC) Answer to our partners and customers (preparedness audit requests) Risk for single point of failure (consolidation) Less tolerance for downtime and data loss Forrester, 2011
Research
Research 1.) Infrastructure 2.) Security 3.) Application Development 4.) Disaster Recovery
Market Research Smart Business Strategies & InSites Consulting (june 2012). N = 400, about infrastructure Computer Profile (october 2012) N = 28.500 about security
Market Research ZDNet.be, N = 220 about disaster recovery Coleman Parkes, N= 50 about application development
Research Infrastructure
Cloud
Server
Storage
Research Security
Show me the money
Research Application Development
How users and programmers see each other
Worst jobs to have?
Worst jobs to have? * 1. Phone sex operator 2. Ferry cabin cleaner 3. IT-manager * Indianapolis Business Journal
Research 1.) Infrastructure 2.) Security 3.) Application Development 4,) Disaster Recovery
Research Application Development
Research Application Development 74% geeft aan dat zij te kampen hebben met een personeelstekort. 44% van de organisaties vindt regelmatig bugs in nieuwe releases op het moment dat deze in gebruik zijn genomen. Coleman Parkes, N= 50
Research Application Development (bis) 56% nood aan mobiele en cloud-applicaties leidt tot een versnelling in ontwikkeling van nieuwe applicatie-releases. 44% vindt dat het budget niet in verhouding staat met vereisten rond beschikbaarheid en nieuwe functionaliteit aan applicaties.
I think we need to come up with a new approach to business continuity
Research Disaster recovery
Typical senior executive reaction: I know there s a risk of XYZ event, but it hasn t happened yet
Business Continuity in Belgium Heeft u al een disaster meegemaakt op kantoor? (downtime, panne, ) 20% - Ja, meermaals 23% - Ja, één keer 53% - Neen, nog nooit 4% - Weet niet Source: Smart Business Strategies, 2011
Disaster recovery in Belgium Beschikt u in uw bedrijf over een disaster recovery plan? 66% - Ja 14% - Neen, maar staat op de planning 17% - Neen, niet gepland 3% - Weet niet Source: Smart Business Strategies, 2011
Business Continuity in Europe Between 75% and 80% 73.4 percent said that their organization did have a plan. organization with a disaster recovery plan. Source: Business Continuity Central
Still a way to go
And finally
Denial is not a river in Egypt
Never waste a crisis
Never waste a crisis
Kind regards, Thank You! @wvisterin
Business Meets IT - Agenda 9.30: Market Research: William Visterin, Smart Business Strategies 10.00:Chris De Blende, PwC Business Continuity Management: do s & don ts 10.30: Break 11.00: Customer Case - Daniel Meeüs, AG Insurance 11.30: Customer Case Maarten Smulders, Atos Worldline 12.00: Customer Case Albert Brouwer, KPN 12.30: Walking Dinner