AEROLINE Delivering transformation programmes for major aeronautic companies Delivering Transformation. Together.
Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development, Infrastructure Management and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added-value and innovation, Sopra Steria enables its clients to make the best use of information technology. 37,000 employees e3.4 billion pro forma turnover for 2014 + 20 countries in Europe and throughout the world 2 AEROLINE - Delivering transformation programmes for major aeronautic companies
Aeronautics, a changing market The aeronautics market must transform in order to respond to the extraordinary challenges posed by the growth in traveller traffic, the number of competitors and the development of services. In order to improve performance and competitive ability, players within the aeronautics industry must optimise their processes and information systems and continually innovate. OPTIMISE A necessity within a demanding global economic context Against a backdrop of global competition, airline companies and the states in which they operate need their aircraft fleets to be safer, more economical and more operable at a lower cost of ownership. At the same time, these aircraft must be ultra-communicative, with the latest on-board technology for passengers and pilots alike. It is therefore vital for players in the aeronautics industry to optimise their products, processes and information systems. TRANSFORM A vital step to move into the services territory Essentially pure players in production, constructors in the aeronautical sector need to move into the services territory: customer relations, MRO (Maintenance, Repair and Overhaul) and training. A veritable transformation is called for redeployment of investment and major reorganisation as well as a change in the way they think. Developing service excellence is a defence reflex that can create opportunities to win over clients. INNOVATE A key challenge in light of new competition Less affected by the economic crisis, emerging countries (Asia, Latin America) have arrived on the scene, backed by strong economies and dynamic demography. They are naturally swelling the demand for air transport which is expected to grow twice as fast as the world average by 2020. They stand to become new challengers to the aircraft constructors in Europe and North America. With the transfer of technology in exchange for sales contracts they have become today s clients but tomorrow s competitors. Traditional players have but one option: to stay well ahead of them in other words, innovate. AEROLINE - Delivering transformation programmes for major aeronautic companies 3
Sopra Steria delivers long-term support to the major world aerospace corporations throughout their digital transformation Increase production capacities, improve the supply chain, reduce operating costs, design and propose high added-value services to stand out from competitors: these are the major challenges faced by players in the aeronautics industry. Now, more than ever, Sopra Steria is working alongside clients to take up these challenges. CONSULTING A multi-dimensional approach Sopra Steria consultants are involved in the formulation of strategies, as well as in the design and implementation of major transformation projects for clients in France and abroad. Their consulting approach is to simultaneously understand business, technological, financial and cultural issues while continuously seeking innovative solutions that take advantage of the digital revolution. SUCCESS STORY Sopra Steria has helped a major player in aircraft on-board electrical power improve operating efficiency and optimise the planning of the activity and the performance of industrial IS (zero paper, quality, production). The challenges were met with the implementation of quick wins and a long-term roadmap to address the strategic issues at stake. SUCCESS STORY In order to reduce the cost of IT operations and deal with system obsolescence, a major industrial player specialising in the aeronautics sector has launched a programme to upgrade its hosting operations: migrate a significant portion of its application assets and its infrastructures to a private cloud. Beamap, Sopra Steria s subsidiary for cloud consulting, assisted the client in this transformation by proposing assumptions, a trajectory, and industrial methodology based on technical migration know-how and strong governance, thereby guaranteeing the success of the operation. 4 AEROLINE - Delivering transformation programmes for major aeronautic companies
BUILD Implementing information systems to meet business needs The restructuring of information systems addresses a need for radical transformation in response to extensive challenges faced by business lines: integrating a major acquisition, standardising processes and related processing cycles, completely overhauling core business processes or modifying the added-value chain. Sopra Steria thus guides its clients in the definition and implementation of solutions for business lines, without any interruption in service. SUCCESS STORY To order to improve its productivity and offer innovative solutions to its business areas Thales is looking to build and deploy a SAP solution within a Defence France scope. One of the main requirements is to meet business needs with a SAP solution close to the standard, implementing best practices. This transformation programme must cover Finance, Sales Administration, Manufacturing, Customer Service, Boarder Management, Export Control and Decision-Making requirements. Sopra Steria will be operating as a global integrator: design, conception, construction, test and deployment. The deployment phase, foreseen to take place over a two-year period after the construction phase, includes data migration and support to change management. SUCCESS STORY In order to maintain its image of excellence, a major player in the aeronautics sector decided to streamline and develop its sales tools for one of its aircraft ranges. It entrusted Sopra Steria with the creation of a new mobile application. This solution will provide the Word Sales Division with a digital support (videos or 360 views) to highlight the options available within the product range. SUCCESS STORY Snecma launched the Nouvelle Finance Snecma project (NFS) to enhance the competitive ability of its financial management model and build the foundations of Snecma s future IS. The NFS project is considered to be the basis for which economic and financial performance will be controlled and measured over the next fifteen years. The project made it possible to optimise all the company s finance functions. It was based on the deployment of a standard SAP solution, a guarantee of stability, and a real-time decisionmaking system (SAP BI4/HANA), guaranteeing performance. We chose Sopra Steria to accompany us based on its ability to oversee major SAP transformation projects and for its understanding of the finance function. The sixteen months of the project confirmed our choice. The project has gone live since January 2015, as foreseen in the initial schedule. Danniel LANNEAU, NFS Project Director Snecma Financial Division AEROLINE - Delivering transformation programmes for major aeronautic companies 5
RUN Optimising legacy applications and IT infrastructures Continuous improvement in existing applications is measuread against the progress in the applications services provided to the organisation and the often considerable cost reduction associated with these services Sopra Steria meets these challenges through the industrialisation and offshore outsourcing of application maintenance, a practice which drives improvements in both the scope and depth of support provided. Another area for improvement is the streamlining and industrialisation of functions, applications and technologies within the existing application portfolio in order to reduce maintenance costs. For the transformation of IT infrastructures, Sopra Steria offers technology integration services and the operation of Cloud and datacentre services, and new user working environments. These services are supported by advisory and assessment capabilities, an integrated industrial production tool and use-based economic models, for efficient and agile infrastructures. SUCCESS STORY An important global equipment manufacturer asked Sopra Steria to industrialise the maintenance of its applications for its SAP, Business Intelligence and Collaborative (SharePoint) business units by setting up service centres, on the basis of a complex delivery model: multi-company, multi-business line, multigeography and multi-platform. Objectives: allow the equipment manufacturer s teams to concentrate on supporting business requirements with an internationalisation problem, optimise processes and operating costs (via offshore) for the run phases, while at the same time improving quality of service. SUCCESS STORY Since 2009, Sopra Steria has assisted a major European aircraft manufacturer with serving its 8,000 users throughout France. This information management service revolves around three types of services: the helpdesk, the unique entry point for user requests on a daily basis; local support at the client site by dedicated technicians and workstation engineering to increase the reliability and optimisation of services. The quality of the service, with 65% of incidents resolved at the first level, and the proactivity of Sopra Steria s teams, guarantee the satisfaction and optimal productivity of the users. 6 AEROLINE - Delivering transformation programmes for major aeronautic companies
GLOBAL DELIVERY NETWORK Guaranteeing flexible production In order to rationalise and industrialise its production, Sopra Steria has set up AEROLINE service centres in France, Germany, Spain, the United Kingdom and India. These service centres meet response and cost requirements, and, at the same time, satisfy safety obligations. This industrialisation allows for extensive flexibility in adapting to required changes in load plans, cost reduction and improving the quality of service to the satisfaction of business lines. SUCCESS STORY For Thales, Sopra Steria built an IS Core Model based on an EBS Oracle solution to harmonise business processes. To satisfy cost requirements whilst maintaining a high level of quality and supporting extensive deployment (7 countries, 5,000 users) Sopra Steria developed a multi-site delivery model. This highly innovative programme enabled the gradual transfer of the greater part of the technical and functional activities over to India within 5 years, at the same time retaining highly skilled local staff working in close proximity to clients in France and the United Kingdom. SUCCESS STORY For Airbus Group, Sopra Steria provides a fully managed service to develop and support a system to maintain all of the technical documentation relating to aircraft and spare parts. Sopra Steria continues to provide support to airlines as part of this service. Sopra Steria, Airbus sole point of contact, manages more than 300 people in France, Germany and India. We have reached such a level of quality that whether the development is carried out in Toulouse or Noida, the difference is imperceptible. Airbus Group AEROLINE - Delivering transformation programmes for major aeronautic companies 7
CRITICAL SYSTEMS Satisfying operational requirements Scientific, Technical, Industrial and On-board Engineering involves complex, critical systems. The related development work is subject to stringent constraints on reliability, availability, safety and performance, calling not only for complete expertise in the technologies and processes implemented, but also in the client s core business. Thanks to its innovation capability, Sopra Steria s expertise comes into play from the upstream phases of projects until the products become operational. SUCCESS STORY A major aeronautic manufacturer entrusted Sopra Steria with the development of all its software for electric flight control systems, and automatic control of emergency modules. In certain cases, the confidence and reliability level demonstrated by Sopra Steria allows the client to conduct these operations with an entire delegation of international civil aviation certification authorities, such as the EASA or the FAA. SUCCESS STORY For nearly 10 years, Sopra Steria has conducted a series of very specific tests for a major European aircraft manufacturer. These tests are aimed at integrating new propulsion systems into aircraft in order to check the reliability, performance and overall integration of the systems. They consist in providing support over the entire duration of the programmes, from the preparation of these tests, participation in control room operations during the first flight, in direct contact with the pilots, up to certification of the aircraft for which Sopra Steria produces the crucial documentation. CYBERSECURITY Protecting sensitive information to support digital growth In view of the growing complexity and magnitude of cyber attacks, the protection of data processing resources is an absolute priority for businesses and administrations. For digital transformation in complete confidence, Sopra Steria offers global capabilities covering the entire cybersecurity lifecycle: from prevention to detection and reaction, through the implementation of protection solutions. Sopra Steria s unique service model, adapted to the requirements and maturity of its clients, is based on an accurate production model combining the proximity and industrial capabilities of its cybersecurity centres operating 24/7 abroad. SUCCESS STORY Sopra Steria provides end-toend outsourced management of IS security for a European aircraft manufacturer at a global level. These cybersecurity services are delivered from its global cybersecurity centre in Toulouse and its satellite centres. The client benefits from the flexibility of Sopra Steria s economic model, the predictability of the associated costs, and advanced innovation capabilities. SUCCESS STORY Within the scope of the Albatros cybersecurity programme, launched under the Aerospace Valley Competitiveness Cluster, Sopra Steria brings together the players of the European aeronautics and space sector to cooperate in the fields of innovation, R&D and training. The objective of this programme is to accelerate synergies to protect digital assets and develop the sector s competitiveness. 8 AEROLINE - Delivering transformation programmes for major aeronautic companies
CUSTOMER SERVICE Diversifying sources of revenue Customer Service combines all of the services offered by a constructor, OEM, companies,... to its clients. Sopra Steria, a leader within this market (business & IT), contributes significantly to the deployment of MRO solutions (Maintenance, Repair and Overhaul) and the development of Health Monitoring products and exchange platforms (e-service portal, e-commerce portal, VIP Model ) enabling leaders within the aeronautical industry to set themselves apart from the competition through the optimisation of increasingly reliable Flight Hour Service (FHS) or Power-by-the-Hour (PBH) models. The issue at stake is two-fold: improve the availability and operability of aircraft and reduce maintenance costs. SUCCESS STORY For ATR, Sopra Steria is implementing an innovative SAP solution to transform the management of spare parts and MRO services, one of its key activities. The solution is designed to centrally manage customer ordering services, procurement, logistics and storage in order to reduce costs and optimise service and invoicing operations. SUCCESS STORY In order to support the sale of its upgrade services, Airbus Customer Service was looking to modernise its sales tools (SAP for the technical aspect and CRM Dynamics for the sales aspect), and entrusted Sopra Steria with the development and training of nearly 200 users in France, Germany and the United States. Objectives: reduce the time needed to issue an offer, optimise production schedules, and reinforce follow-up services for its clients, whether they are aircraft operators or leasers. This project was highly successful and was made possible owing to the high level of commitment and investment of the project team put together by the two partners, ATR and Sopra Steria. Laurent BESOMBES, ATR Vice-President of spare parts support PRODUCT LIFECYCLE MANAGEMENT Manage the efficiency and profitability of the industrial product s lifecycle Faced with increased competition and the rising complexity of industrial chains, aircraft builders and equipment manufacturers are seeking to optimise the lifecycle management of their products and thus the interconnection with their suppliers, partners and clients. Sopra Steria supports its clients in the digital transformation of their PLM system by providing a Hub for managing essential data about their products, both internally and within their supply chain sphere. By transforming ideas into monetisable values, the PLM solutions create a high-performance digital collaborative working environment, reducing time-to-market and enhancing competitiveness. SUCCESS STORY The efficiency of the design and the installation of electric harnesses is part of the aviation programme s cost control plan of a leading aircraft manufacturer. In collaboration with its partners, the Sopra Steria teams implemented a set of PLM processes, methods and solutions to replace the 2D plans by encapsulated 3D data. The project s ambitious objectives (reduce design and installation delays and costs by 50%, and design errors by 25%) were substantially exceeded. SUCCESS STORY The complexity of PLM systems, associated with its multiple aircraft programmes, results in a large number of incidents per month. A leading aircraft manufacturer must thus be able to control the costs associated with this activity despite a dedicated transnational organisation and a significant number of players. Sopra Steria assisted its client in the multidisciplinary assessment of the problem and the implementation of an improvement plan to optimise the daily governance and management of incidents. The goal to reduce the number of monthly incidents by 25% was reached after one year. AEROLINE - Delivering transformation programmes for major aeronautic companies 9
Innovating to improve performance and competitive edge A secure version of cloud computing, operational big data (monitoring services, data processing and in-flight testing), operational, efficient mobility for greater agility, integrated social and collaborative networks, augmented reality, NFC (Near Field Communications) all of these new uses of technology offer tremendous opportunities for companies to transform their operations. The field of aeronautics is a particularly fertile one in terms of innovation: safety, fuel consumption, new business models, industrial and service activity within one extended company. In order to devise and develop the solutions of the future, Sopra Steria strives to support its customers with these new challenges by always keeping successful integration into existing application portfolios uppermost in its mind. A Microsoft - Sopra Steria AEROLINE pathway In order to illustrate the application of new technologies in the areas of Customer Management, Fleet Maintenance, Facility Management, Manufacturing Engineering System and Digital Factory, Sopra Steria and Microsoft have created a customer pathway dedicated to the aeronautics sector. Through various business scenarios, it includes the application of new Microsoft technologies relating to the cloud, mobility and big data as well as those of innovative partners who are members of the SME pact. Big Data: data analysis for Airbus flights Test equipment is becoming more and more sophisticated and generates an increasing quantity of data during test flights. For example, the test flights of the Airbus A350 generate 2 Tb (terabytes) of data per day! In order to respect its delivery schedule, Airbus called upon Sopra Steria to implement a tool making it possible to access sensor data. Sopra Steria combined its expertise in big data analytics and its knowledge of the application to allow Airbus to reduce the number of test series by improving the reliability of the measurements and to optimise costs by assisting the engineers with their analyses. Connected objects: new opportunities Miniaturised, communicating and smart, connected objects have multiple uses in the field of aeronautics: new agile ways to measure test data, monitor and anticipate equipment flows for manufacturing, check that installations are operating correctly and act by moving the interaction closer to the source. Sopra Steria offers its clients the ability to make use of these end-toend data sources. For large manufacturers in the aeronautic sector, for example, Sopra Steria has managed the industrialisation of connected objects and studied the use of smartphones as a data sensor. 10 AEROLINE - Delivering transformation programmes for major aeronautic companies
SOPRA STERIA WHAT MAKES US DIFFERENT An AEROLINE business dedicated to aeronautics and space transport professions, in particular providing support to Airbus Group, Safran, Thales and Dassault Aviation. A global transformation approach: our consulting and technological services business lines contribute to creating a continuous value-added chain. Their complementary nature gives rise to a global transformation approach, which enable us to respond both to business and technological requirements. DigiLab : within our innovation laboratory, we simulate the new uses of digital technology in real-life conditions. We can generate original, appropriate solutions that are co-designed with our customers. Top-ranked Cybersecurity Centres in Europe and throughout the world. An industrial partnership driven in the long-term by a strong sense of engagement, the taking of controlled risks and an entrepreneurial spirit.
Sopra Steria 9 bis, rue de Presbourg 75 116 Paris Tél. +33 (0)1 40 67 29 29 www.soprasteria.com