Sopra Banking Managed Services

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1 As businesses make decisions faster, it gets harder to respond and match IT resources to initiatives. Improving IT operations is not just good business practice, it s a necessity. Controlling cost, scalability and regulation are at the forefront of all concerns. In this demanding business landscape, outsourcing IT services is an attractive alternative that helps financial institutions with all of these challenges. Sopra Banking Software is your single point of contact for core banking solutions, project integration, infrastructure management, and IT and application support. Sopra Banking Managed Services TOTAL SOLUTIONS FOR CORE BANKING AND IT

2 Sopra Banking Managed Services THE BENEFITS OF MANAGED With Sopra Banking Software Managed Services, your valuable users can excel in an environment of controlled change and growth, and will be positioned to: Drive Innovation n Alignment between IT and the business will allow IT to meet or exceed enduser demands. n IT can support end-user business initiatives by keeping pace with change and providing modern applications and new functionality. Find the Freedom to Focus n With lower operating costs, existing resources will go much further in supporting the business. n Environments will be easier to manage when your application management teams are able to simplify and rationalize current portfolios. PROVEN SOLUTIONS AT THE HEART OF YOUR PROCESS Adapt to Requirements and Achieve Wins n IT can enhance operational effectiveness using agile principles and pursuing IT Service Excellence. Say Yes to the Business The most successful businesses are the ones where end users can function and flourish without IT-related impediments to doing their jobs. Working with Sopra Banking Software, you ll be able to make transitions that are critical to success in the new workplace. A simplified, lower-cost application environment means you can free up valuable resources to work on high-priority strategic initiatives and you ll know where to focus your IT resources, so they drive the most business value. You ll be able to tame application sprawl and reduce the burden of managing multiple vendors, IT services, and support mechanisms. Our core banking software solutions form the foundation of our managed services offering. These solutions are available as end-to-end or componentized products for retail and direct banks. We also have solutions for specialist functions such as wealth management, asset finance, payments, mortgages and consumer finance. In addition, we can extend our services to reduce the service management complexity of in-house corporate solutions. Channels In short, you transform from managing software to Delivering Excellence The result? You ll help transform IT into a business accelerator that helps your business succeed in the new workplace. Reference data Deposits & savings Securities Loans Cash management Distribution Payments & cards Trade finance Treasury Enterprise management Business support Infrastructure

3 A COMPLETE OFFERING OF MANAGED Sopra Banking Software provides a seamless, single point of contact for all your needs, from business to IT, from software to support and infrastructure management; from implementation to day-to-day operations. In addition, we can help you with the execution of commoditized business processes (Business Process Outsourcing or BPO) to help you make the most of your managed services. To achieve this, Sopra Banking Software partners with Arvato, a global leader in BPO and CRM Services. Management INFRASTRUCTURE & HOSTING APPLICATION BUSINESS IT Managed Services Business Managed Services Business Process Outsourcing A COMPREHENSIVE SERVICE PORTFOLIO Hosting Redundancy Scalability Resource pooling Operations 24/7 supervision Batch processing Incident management Product expertise Core banking Product roadmap Digital banking Support Phone and web support Distant access Interventions / Hotfix Maintenance Corrections Regulation Evolution

4 Sopra Banking Managed Services A PROVEN EXPERIENCE IN INFRASTRUCTURE OUTSOURCING Being part of Sopra Steria group, our managed services benefit from the experience, expertise and industrial capabilities of our experienced and robust Infrastructure Management practice. End-to-end activities in infrastructure management Sopra Steria can provide a complete set of services dedicated to infrastructure services from transformation consulting to day-to-day operations : n Consulting and transformation projects n Systems and applications operations (hosting, monitoring, level 2-3) n End-user services (service desk, support, desktop engineering) We have : n More than 2000 experts dedicated to Infrastructure Management n More than 100 customers in live operation, including some of the largest banks in Europe n Active management of over 8000 end-users n 200 ITIL certified experts An effective seamless service model Our integrated global delivery model combines proximity and industrialization and we take the time to ensure that a the right delivery model is mapped for your unique circumstances; be that delivered on site or in our shared service centers onshore, nearshore (Poland) or offshore (India). Our shared service centers feature the highest levels of expertise, cuttingedge technologies and tools. Alongside this, we take a partnership approach to the definitions of our Service Level Agreements (SLA s) and we offer a range of support programs designed to meet your requirements and scale with the growing need of your organization. Gold is designed for customers with business critical support needs and offers our fastest response and resolution times for critical issues. Suitable for customers with high availability requirements, the Silver support program provides coverage 24 hours a day, 7 days a week to help resolve production-critical issues as quickly as possible. INFRASTRUCTURE MANAGEMENT SLA SILVER Availability - Server: 99,5% - Database: 99,5% Incident processing delay - Detection: <15mn - Solution: <4h GOLD Availability - Server: 99,98% - Database: 99,9% - Network and security : 99,98% Incident processing delay Service coverage - Permanent: 7days /7 - Detection: <15mn - Solution: <2h - Extended: 6 days /7 except days off, 6am to 10 pm - Normal: 5 days /7, 8 am-6 pm Infrastructures are critical and must be adapted for Digital Transformation and the adoption of Cloud Computing. Choosing Sopra Steria Group brings answers to the challenges of IT decision-makers with innovative and global services for Cloud, Cybersecurity or Mobility.

5 WHAT OUR CUSTOMERS SAY Frank Verkerk CEO MoneYou The people from Sopra Banking are always very responsive and professional. Thanks to their strong local team, they have a good grasp on changes in regional markets and have developed an intuitive feeling on how to solve very specific challenges. It was important to find a partner we could trust to bring this business-critical mortgage project to life. The bank felt comfortable with the Sopra Banking team; they understood our business, had excellent customer references and could provide not only the software application we required, but also the facility to manage the system on our behalf. Jon Bowen Head of Mortgage Operations at The Co-operative Bank Christophe Bayle Manager of Deposits, Banque PSA Finance We chose Sopra Banking Software for economical and responsiveness capacity reasons. After few months of cooperation, we recognize their understanding of our needs, their professionalism in managing such a huge project, without any unpleasant surprises or delays.

6 OUR COMMITMENT n Hosting and operations: high availability, security and robust infrastructures n Proven banking expertise, delivery control and up to date regulatory compliance n Respect for update and support deadlines n Expert support desk n 24/7 technical assistance, including holidays KEY BENEFITS OF SOPRA BANKING SOFTWARE S MANAGED n Alignment between IT and the business: meet and exceed end-user demands. n A single point of contact to coordinate all activities n You remain in full control of your IT system n At the forefront of innovation: we keep pushing our solutions and you forward at a pace tailored to your requirements n Quick and thorough maintenance: 24/7 uptime n Lower operating costs: By accelerating and maximizing your ROI n We know the banking world: you work with proven professionals YOUR CONTACTS Jean Yves Bruna Director of Managed Services Mobile : Olivier Coffre Managed Services Lead Mobile : ABOUT SOPRA BANKING SOFTWARE With one of the deepest, broadest portfolios of software and services, Sopra Banking Software is a trusted, long-term partner of over 600 banks in more than 70 countries. Sopra Banking has an unequalled ability to address the requirements for banks and financial institutions of any size and scope, allowing them to innovate and expand their services. Sopra Banking is a subsidiary of the Sopra Steria Group, a world leader in digital transformation. France Tour Manhattan 5, place de l Iris - Courbevoie FR La Défense Cedex - PARIS Tel. : +33 (0)