CONTRACT NUMBER: TCP8-GA-2009-234082 WP 5 Gothenburg Central Station 15/12/2011 Lisboa Monica Lundin TFK 1/ Gothenburg Central Station 40-50 000 travellers per weekday 380 train departures and arrivals per weekday 1000 daily bus departures to Swedish and European destinations The major part: regional travelling in combination with several national and international express services Long-distance trains within Sweden, direct train to Oslo, Norway and Copenhagen, Denmark 2 1
Gothenburg Central Station Major national, as well as regional, transport hub for passenger transportation in the south west of Sweden. Also meeting possibilities, hotel, shops. With the different transport modes at the station it should be easy for travelers to change mode. The station is situated in the center of Gothenburg city and has close connection to the city as well as the nearby port. 3 Current situation Results from WP3 and WP4: regulations about information services as well as regulations about safety and security can be improved. Lower satisfaction with these parameters than in other European countries, for example in Eastern and Southern countries. The level of service is formally more assessed and monitored in Eastern and Southern countries than in Nordic and Central ones; from January 1 st all passenger transport will be de-regulated in Sweden. 2
Current situation High satisfaction during survey period from passengers/stakeholders. 65-76% content. Remarks: toilets, security, information Past winter (November-March 2010/2011) the number of disturbance hours for passengers in the Swedish train traffic were 4,1 million hours, which corresponds to a cost of 2,6 billion SEK. Increase with 8 % compared to the last winter. Lack in correct information in the stations and on the trains and the travellers satisfaction has been very low during this period. Current situation January 1st 2012 the Swedish passenger transport will be fully de-regulated. This implicates that more stakeholders and operators will be present at Gothenburg Central Station. The risk of getting a situation with less co-ordinated information and confusion among travellers is high. 3
Current VP Maintain/ increase the information quality and standard at the station in order to maintain/ increase the customer satisfaction. PUBLIC DECISION MAKER TERMINAL MANAGER principal anual fee Trafikverket Gothenburg City principal owner Contractual relationship Västtrafik AB fee Jernhusen STATE-OWNED TRANSPORT fee TRANSPORT SJ Arriva Sverige AB Göteborgs Spårvägar Tram & bus Taxi companies Cars Rental SJ Car companies Cars PRIVATE-OWNED TRANSPORT SERVICE PROVIDERS DSBFIRST VÄST Shuttle buses Bus 10 bus Transport operators Service providers Bus - hotel - restaurant - shops - etc. 4
New Proposal Avoid the risk of getting a situation with less co-ordinated information and confusion among travellers need to integrate information from different transport operators. Integrate traffic information on various transportation services provided by different transport operators and make this information available to customers New agent New agent at Gothenburg Central Station Traffic Information Brokers task: create a new and innovative way to integrate and distribute traffic information. They can also have personal traffic information centre at the Site. Customers (passengers) use this information to plan the transport Critical service level for this information is information reliability. 5
CUSTOMERS New BM TRANSPORT RAIL Passangers TRANSPORT BUS Operators Traffic Information Brokers Bus Operators TRANSPORT CAR Car Operators Commercial interaction: Competition Web based Face-to-face Synchronisation Service-based New BM 6
Indicators Number of customers using the service to find all information integrated and on one place (e.g. website, display, etc.) Change of customers travel routes (use this information to plan their travel and find the optimal travel route). Customer/stakeholder satisfaction for getting information from all transport operators at the Site. CONTRACT NUMBER: TCP8-GA-2009-234082 WP 5 Gothenburg Central Station 15/12/2011 Lisboa Monica Lundin TFK 14/ 7