IP phone IP PBX
IP Phone Compatibility
IP Phone Series Rainbow IP phone Rainbow 4S Executive users Gigabit IP phone Dual-Screen design 4.3" 480 x 272-pixel 16M colors TFT main screen & monochrome backlit screen (BLF). Up to 6 SIP accounts,3-way conference 8 Programmable Keys HD handset, HD speaker, and HD ringtones Dual Gigabit Ethernet Port, Integrated PoE WiFi Connection (Optional) Support up to 2 TFT LCD expansion modules (Rainbow ET) Rainbow 4 Executive users IP phone Dual-Screen design 4.3" 480 x 272-pixel 16M colors TFT main screen & monochrome backlit screen (BLF). Up to 6 SIP accounts,3-way conference 8 Programmable Keys HD handset, HD speaker, and HD ringtones Dual Megabit Ethernet Port, Integrated PoE WiFi Connection (Optional) Support up to 2 TFT LCD expansion modules (Rainbow ET)
IP Phone Series Rainbow IP phone Rainbow 3S Functional business Gigabit IP phone 3.2 400*240 Pixel TFT LCD with backlit Up to 4 SIP accounts,3-way conference 8 Programmable Keys HD handset, HD speaker, and HD ringtones Dual Gigabit Ethernet Port, Integrated PoE WiFi Connection (Optional) Support up to 2 TFT LCD expansion modules (Rainbow ET) Rainbow 3 Functional business IP phone 3.2 400*240 Pixel TFT LCD with backlit Up to 4 SIP accounts,3-way conference HD handset, HD speaker, and HD ringtones Dual Megabit Ethernet Port, Integrated PoE WiFi Connection (Optional) Support up to 2 TFT LCD expansion modules (Rainbow ET)
IP Phone Series Rainbow IP phone Rainbow ET Elegant and Practical TFT LCD Expansion Module 4.3 272*480 Pixel TFT LCD 16 physical keys built in a Triple-color LED 2 keys at the bottom are used for fast page up or page down Megabit Ethernet Port, Collaborate with Rainbow 4S, Rainbow 4, Rainbow 3S, Rainbow 3 Cascade connected with up to 2 Rainbow E for up to 32 programmable keys Rainbow 4S / 4 with Rainbow ET Rainbow 3S / 3 with Rainbow ET
IP Phone Series Rainbow IP phone Rainbow 2 Functional business Megabit IP phone 3.2 224*128 Pixel monochrome LCD with backlit Up to 4 SIP accounts,3-way conference 8 Programmable Keys HD handset, HD speaker, and HD ringtones. Dual Megabit Ethernet Port, Integrated PoE WiFi Connection (Optional) Support up to 5 expansion modules (Rainbow ET)
IP Phone Series Rainbow IP phone Rainbow E Practical Expansion Module 16 physical keys built in a Triple-color LED 2 keys at the bottom are used for fast page up or page down Megabit Ethernet Port, Collaborate with Rainbow 4S, Rainbow 4, Rainbow 3S, Rainbow 3, and Rainbow 2 Cascade connected with up to 5 Rainbow E for up to 80 programmable keys Rainbow 2 with Rainbow E
IP Phone Series Rainbow IP phone Rainbow 1S Entry level business Gigabit IP phone 132 x 52 monochrome LCD with backlit 1 SIP account,3-way conference HD handset, HD speaker, and HD ringtones Dual Gigabit Ethernet Port, Integrated PoE WiFi Connection (Optional) Multi-language supported Wall-mount design Rainbow 1 Entry level business IP phone 132 x 52 monochrome LCD with backlit 1 SIP account,3-way conference HD handset, HD speaker, and HD ringtones Dual Megabit Ethernet Port, Integrated PoE WiFi Connection (Optional) Multi-language supported Wall-mount design
IP Phone Series Rainbow IP phone Rainbow 1S / 1 With A Smart bracket for Desktop and Wall-mount both.
IP PBX (PSTN & ISDN & GSM) Model No. IP01 IP02 IP04 IP08 IP4G IP2G4A Channel 1 FXO/FXS 2 FXO/FXS 4 FXO/FXS 8 FXO/FXS 4 GSM channel 2GSM, 4 FXO/FXS port
IP PBX Key features (page 1) Analog Phone Support Supports integrated analog ports to connect standard analog telephones, fax machines. Announcement Interface Create customized auto attendant announcements in two methods: a) Upload.wav files b) Record them through a telephone handset Auto Provisioning Complete interoperability with ATCOM IP phone, allow the ATCOM IP-PBX to automatically discover a phone on site. Input a few settings into your IP-PBX, plug your phone into the network, and let the system do the work for you. Complete configuration files are downloaded to your phone saving both time and money. Blacklists Blind Transfer Create a list of persons or organizations that have incurred disapproval or suspicion and regulate the telephone system behavior accordingly. For example, the Caller ID of these persons or organizations can be programmed in the ATCOM IP-PBX so when they call they would hear a message that says: The party you are trying to reach is not accepting calls at this time. Transfer a call to another extension without the need to wait for the other person to pick up. This type of transfer will also send the CID of the outside caller to the extension where the call is transferred.
IP PBX Key features (page 2) Call Detail Record (CDR) Call Forward on Busy Call Forward on No Answer Call Monitoring Call Parking Call Pickup Call Queuing Call Recording (Extension) Call Recording (On-the-Fly Recording) A log of all calls made including: source number; destination number; call duration, date and time. Full graphic reporting included as standard. Calls are automatically forwarded to another extension or phone number if the phone is busy. Calls are automatically forwarded to another extension or phone number if not answered after a defined number of rings. Calls are automatically forwarded to another extension or phone number if not answered after a defined number of rings. Allows a call to be parked on a virtual extension and then picked up by a third party by dialing to that extension. Answer a phone that is ringing across the office by dialing a code such as 9* and the extension number. Allows multiple calls to be placed in a queue and answered by the next available operator. Set up recording of every call made or received on an extension-by-extension basis. Create a rule that dialing a particular sequence in the course of a call (such as *1) will result in the call being recorded.
IP PBX Key features (page 3) Call Return Users can access their Call Detail Records through a Web-based User Interface. Missed calls can be viewed and returned directly from the interface, regardless of the IP telephone being used. Caller ID Displays the caller s phone number on the phone s screen. Caller ID Blocking Block a call based on the caller s phone number. Caller ID Customization Allows you to customize your outbound caller ID extension. Note: Some restrictions by carrier may apply. Caller ID on Call Waiting See the phone number of a second caller while talking to the first caller. Cell Phone Integration Find Me/Follow Me interface forwards calls to your cell phone and all the functions of the IP PBX are available for you to use.
IP PBX Key features (page 4) Conference Bridge Conference Rooms Direct Inward Dial Numbers (DIDs) Direct Inward System Access (DISA) Create a conference call between multiple parties at multiple locations using different phone types; e.g., connect a local extension, remote fixed line, mobile and VoIP connection all in one conference. Bring your customers and employees together by sending an option from your auto attendant or pointing one of your inbound phone numbers to a conference bridge. You can have an unlimited number of callers dialed into the conference bridge from within your phone system. Your only limitation to external callers is based on the amount of phone lines you have set up and available in the phone system. Internal users or remote extensions can access the conference bridge without tying up any of your available phone lines. Support for Direct Inward Dialing (phone numbers provided by your VoIP or E1/T1 provider) which allows each person in the company to have their own unique phone number that rings directly to their extension. A number may also be directly dialed to an extension group, auto attendant or custom routing rule. Take this integration a step further by adding a description to each DID that will be displayed as part of the inbound caller ID for users answering the phone. The DISA feature can be activated to allow specific employees to dial a preconfigured phone number and provide a pass code. Once entered properly the person calling would have the ability of making an outside call.
IP PBX Key features (page 5) Do Not Disturb Interactive Voice Response (IVR) / Auto Attendants Echo Cancellation Extensions Extension Groups Fax Support Fax to Email Incoming calls are automatically routed to voicemail, reception or an alternate extension. An unlimited number of auto attendant messages and rules are easy to create and manage. Integrated, field-tested software-based echo canceller. You can add an extension at any time, with no limits and no need to contact your telephone provider. There are no per user license fees to create an extension. Create and name an unlimited number of extension groups on-the-fly to ring in unison. Choose to ring that group as an option from an auto attendant or choose to have the group rung directly from inbound numbers. All extensions in the group will ring simultaneously while the caller hears either the standard ring tones or your on-hold music. The first person to pick up will receive the call. Connect your current fax machine to the PBX. ATCOM guarantees the delivery of the Fax with integrated Phase Lock Loop (PLL) technology. VoIP faxing is supported as a best effort service. Built-in Fax-to-Email engine converts inbound faxes to PDF documents and sends them to a pre-determined email address, whether the source be the company s main fax number destined for the receptionist, or configured based on DID for employees who require their own individual fax number. Fax software for sending faxes from your computer is also available.
IP PBX Key features (page 6) Find Me Follow Me Not working at your desk today? Out of town? Working from home? Your customers will never know. Simply login to the user interface and the system will look for you at up to four different phone numbers or extensions and then send the voicemail back to your original voicemail box. Inbound Call Description When the handset is lifted on an analog or IP Telephone it will automatically ring a predetermined extension or outside number. This feature is commonly used in hotels, elevators and airport terminals. The dial pad can be disabled for this application. Place a label or description on the inbound call in order to identify the type of call being received. Least Cost Routing (LCR, Outbound Dial Map) The complete outbound dial map allows you to prioritize how local, long distance, international and 911 calls are routed. For example, you may want to use the standard telephone lines for local calls and when those are unavailable, move to another provider. Or you may want to route your long distance or international calls through a specific provider. Local and Remote Call Agents Staff can log onto the PBX from any phone using a login ID, allowing them to make and take calls as if they were in their office.
IP PBX Key features (page 7) Music on Hold No external device is required. ATCOM IP-PBX comes standard with a varied selection of message on hold and music tracks. Paging (Integrated) Page any phone or all phones on the phone system by dialing a paging code. PSTN or Digital Failover Augment your VoIP strategy with a failover solution. The administrator can easily set outbound dial maps that will automatically allow your analog lines to take over in the case that your Internet connection or VoIP provider is down. Remote Office Support Connect phones located in a remote office to the office PBX as local extensions.
IP PBX Key features (page 8) Route by Caller ID Connect a call to a given extension, call queue, or group of extensions based on the caller s phone nuzmber. Skills-Based Routing Minimize customer hold time by sending the caller to the agent that is properly trained to handle their query. Transfer callers who require specific handling in a certain area, such as technical support or sales, directly to those agents. Keep the callers in queue if all agents are busy and provide choices to go to another group, supervisor or even have the system call them back. System Diagnostics Provides the administrator with a snapshot view of vitally important system status and usage information.
IP PBX Key features (page 9) Three-Way Calling Time and Date Time of Day Routing Trunking Unified Messaging User Interface Connects three people into a mini conference call. Announces the time and date to the caller. Route incoming calls to a separate auto attendant or call routing rule during off hours (nights, weekends, holidays). Connection to PSTN, ITSP or other PBXs via analog or digital lines or via SIP or IAX2 VoIP communication channels. Define a single DID number to: a) Receive a Fax that can be sent to you as a PDF document via email b) Locate you at the phone number of your choice c) Leave you a Voicemail message that can be sent to you as a.wav file to your favorite email client. In addition, you can have a dedicated Fax DID number and a separate DID number to receive voice calls to provide the same functionality at no additional cost. Every user is provided a unique Web portal interface to manage specific functions relative to their call preferences. Find Me/Follow Me, Unified Messaging, Call Recording, Voicemail.wav files, and personal call history logs. Supports different languages. Voicemail Boxes Voicemail boxes are automatically set up for a user when an extension is created. In addition, you can create a voicemail box without attaching an endpoint to the extension.
IP PBX Key features (page 10) Voicemail to E-mail Sends voicemail messages as.wav files to the email client of your choosing. Voicemail Notification via SMS Sends an SMS message to your cell phone to notify you that you have a new voicemail message in your ATCOM IP-PBX mailbox. Details include caller ID, length of the message and the time and date that the message arrived. Note: Requires external SMS server, and development resources for integration. VoIP Compression The bandwidth required for VoIP connections depends on the method used to transport it. The standard G.711(u) that ships with ATCOM IP-PBX is sufficient in most installations. This method uses 80 100Kbps per simultaneous phone call. The G.729(a) codec is an industry standard that supports placement of more calls in limited bandwidth to utilize IP voice in more cost effective ways. G.729(a) reduces the call to 25-40Kbps. This compression eliminates the need to replace or upgrade your Internet connection without sacrificing call quality. And video codec H.262, H.263, H.263P, H.264 are supported by ATCOM IP PBX.
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