Management Summary for Unified Communications IP PBX

Transcription

1 Management Summary for Unified Communications IP PBX Prepared By for YOU of

2 General: The Unified Communication Internet Protocol Private Branch Exchange (UCIPPBX) is a fully realised 3 rd generation office or home PABX system that not only offers general PBX functionalities, but is also capable of maximising the true benefits of voice and data convergence. With remote office, remote monitoring, voice logging, call management and so much more the UCIPPBX could be the last PABX you ever invest in. And at nearly half the price of conventional PABX s, a financial must. Call costs can be reduced by up to 60% overall with the UCIPPBX s ability to do true least cost routing and in so doing determine the cheapest possible if not FREE route to traffic your outbound calls. Benefits: Integrated Server Based PABX system Analogue or Digital (Primary Rate Interface PRI) compliant Voice over Internet Protocol (VOIP ) ready Music on hold, Voic and Auto Attendant Interactive Voice Response (IVR) Ring Individual Extension or Ring Groups Integrated Telephone Management System (TMS) Integrated Voice Logging Remote Office/Extension and Remote Call Through to Reduce Costs Click to Call Analogue, Session Internet Protocol (SIP), Soft Phone Extension Options available Real Time Instant Messaging (IM) No Internet Connection Required Real Time Internal over Local Area Network (LAN) No Internet Connection Required Call Scheduling and Call Conferencing Reduced Call Costs Real Time Remote Call Monitoring Improve overall Corporate Image and Strengthen Internal Management Notes: All equipment is supplied with a 12 month warranty 220V power supply is required for UCIPPBX as well as for each router Full training is provided Dedicated Asynchornised Digital Subscriber Lines (ADSL) required for VOIP The UCIPPBX s maximum capacity if 1000 is extensions and 144 trunk lines

3 BENEFITS OF THE UCIPPBX Integrated Server Based PABX System: The UCIPPBX is fully integrated server machine. Not only does it operate as a fully functional IP PABX, but also operates as your internal server, SMS server, Fax server, file server, conferencing server, voice logging server and internal instant messaging server. With all this the UCIPPBX is recognised as one of the only truly converged voice and data platforms. The functionality now exists of one machine to meet ALL your voice and data requirements. The major advantage of this is that all data is based on one machine and one central back up point. Analogue and Digital Compliancy: Both Analogue and Digital solutions are available. This not only allows the client to utilise their existing analogue or digital infrastructure, but they can also utilise this solution with a combination of both. Digital solution would include Primary Rate ISDN or Basic Rate ISDN. BRI would function with analogue to digital convertors. VOIP Ready: The UCIPPX solution is fully VOIP ready. This allows clients to take advantage of cheaper calling rates over the internet as opposed to using the traditionally more expensive PSTN or landline providers. Clients can utilise this with a VOIP provider of their choice and can even combine many VOIP providers in order to take maximum advantage of those calling rates provided for by those providers. Music On Hold, Voic & Auto Attendant: The UCIPPBX has integrated music on hold. This facilitates the playing of music while your customers are waiting for their call to be answered or while their call is being transferred. This music is 100% customisable to your own requirements. You can choose to just play music or have announcements pertaining to products, updates or general marketing information about your company. Abacus Telecomm is able to arrange this to be done in a professional studio, allowing you to enhance your professional corporate image. Individual voic boxes with ease of use interface allowing users to personalise, retrieve and manage their own voic is included in this PBX. TMS will also indicate if a voic was in fact left for any individual allowing proactive management of staff ensuring they cant deny receiving a voic in so much as the auto recording will still exist. Auto Attendant allows calls to be automatically answered by pre-recorded voice. This creates a better overall corporate image and allows calls not to be missed. This can also be used to indicate your business hours, special announcements and integrates seamlessly with your IVR. Interactive Voice Response (IVR): The UCIPPX has full IVR functionality. This allows companies to have calls directed to those extensions or groups of people for whom those calls are intended. This eliminates the unnecessary answering of calls by those people for whom the call was not intended. This also reduces the pressure on your receptionist as calls can be sent automatically to those extensions or groups where the call is intended to go.

4 Ring Individual Extensions or Ring Groups: With full inbound routing integrated into the UCIPPBX, you can have inbound calls ring at only specific extensions or you can opt for a group of extensions to ring simultaneously. For example your sales departments extensions would all ring simultaneously if the in bound caller selected the sales option from the IVR. This results in no calls being missed and a perception of greater efficiency being experienced by your would be customer. Integrated Telephone Management System (TMS): The integrated TMS allows for accurate and detailed call monitoring. The differentiator with the UCIPPX TMS and that of others is you can now monitor both your in and out bound calls. With detailed call records indicating, extension, digits dialed and duration of call you can now effectively monitor your calls and ensure that there is no staff abuse of your lines resulting in unnecessary telephony expenses. You also have the options of filtering by date, extension and duration of calls at a click of a button. Not only does it have these functions, but you can also view calls missed by extension, calls that were picked as well as which calls went to voic . Should you wish to, you also the ability to export your call records to a CSV file for further manipulation. Integrated Voice Logging: An absolute must in today s day and age. Eliminate the he said, she said scenario, by a click of a button you can now call up the voice recording and listen to that call immediately after call was answered. All calls are recorded in *.wav files which are automatically compressed reducing the disc size that these calls would take up. You can choose to record only specific calls (retro-active voice recording), specific extensions, specific groups of extension or all calls. The voice logging will even follow the call so there is no more hassle of once the call being transferred of not being able to find that voice recording. Not only is this a huge benefit in terms of legalities, but is also absolutely invaluable as a training tool. Remote Office/Extension and Remote Call Through: With broadband connectivity, management or staff can operate from a home office or a remote location and can still make and receive their calls as if they were sitting in the office. Should a customer select their extension, they can answer the call anywhere anytime and if need be transfer that call to an alternative operator. Not only that should they need to make calls, they can and the call will automatically route via your UCIPPBX according to the cheapest possible carrier. No expense would be incurred by that user as all calls will be costed to the company. In the event of a prospective client having Call Line Identity (CLI) they would see the clients normal office telephone number appear as if that person was phoning from the office. This functionality can also be applicable to a group of extensions, so even if that entire group is situated remotely, they would still be able to make and receive calls without any telephony infrastructure in place except for a broadband connection. This would not only save you money of call costs, but infrastructure costs as well.

5 Click to Call: Click to call is seamless way to call your clients. No more incorrect numbers dialed. Simply click on the contacts telephone number and the UCIPPBX will automatically dial that number for you. This is applicable to both internal extensions, remote extensions as well as well as outbound telephone numbers. Extension Types Available (Analogue, SIP, or Soft Phone ) You now have an uncompromising choice of extensions to choose from. With existing PABX solutions, you can only opt for one or the other. With the UCIPPBX you have the option of using conventional analogue, SIP, or soft phone extensions. Analogue Extensions This is the traditional phone on the desk. This is a normal analogue instrument as is used by most companies today. This type of extension is fully interoperable with the UCIPPBX with the use of dual tone multi frequency (DTMF) signaling. Session Internet Protocol (SIP) Extensions This is 2 nd generation technology that allows one to connect these types of devices directly onto your Local Area Network (LAN). These devices are primarily used to make VOIP calls via your local network and broadband connection. These devices are fully digital devices. Soft Phone Extensions The soft phone client allows operators to make use of their extensions without the need of an instrument on their desk. The telephone or extension is completely computer based. By using the soft phone client, the client will have access to all the feature rich functionality of the UCIPPBX system including, retro-active voice recording, real time internal , real time instant messaging, call scheduling, call conferencing and faxing. This type of extension is especially popular amongst call centers and for receptionists as they operate with a headset, which allows for complete hands free operation. An added benefit of this type of extension is that the headsets are considerably cheaper to replace than the SIP or analogue extensions in the event of those devices being damaged. Real Time Instant Messaging (IM): With the UCIPPBX s real time IM capability, you can now send instant messages internally without taxing your existing bandwidth. With existing IM platforms (MSN) chats are sent via the internet through your broadband connection and in so doing utilise and exhaust your existing internet bandwidth. Real Time Internal As with the real time instant messaging, internal s can be sent and received, including attachments, over your LAN. There is no need for these s to leave and return to your offices via your exchange and broadband connection and in so doing can greatly reduce the amount of internet bandwidth required.

6 Call Scheduling and Call Conferencing: With call scheduling, you need never to forget to make that important call. With a click of button simply create a new call task, insert the number to be dialed, schedule the date and time that the call needs to be made and at that appropriate time your system will remind you that the call needs to be made. Once the reminder appears, simply click on the telephone number and the UCIPPBX will conveniently dial that number for you. Call conferencing is just as simple. Need to get the technician on the line with you, even though he is not in the office? Need assistance from your manager whilst on a call to your client? Simply click the person you want to add and once they answer you will be in conference. The UCIPPBX is capable of managing up to 30 persons in one conference call. Reduced Call Costs: One of the most fundamental aspects of any business today is to keep their call costs at an absolute minimum while not compromising on the call quality or efficiency of staff. With UCIPPBX s ability to do true Least Cost Routing (LCR). This facilitates the cheapest possible outbound dialing. Whether you are dialing to cellular, local, national, international or VOIP destinations, the UCIPPBX will select the best and cheapest router to make this call. The customer then also has the option of incorporating one or more VOIP providers which will allow for fail over in the event of one of the other providers networks not being operational. Inter branch calls are truly FREE! Cellular calls can be reduced by up to 40%! Local calls can be reduced by nearly 50%! National calls can be reduced by up to 70%! International calls can be reduced by up to 80%! Calls to customers or suppliers utilising the same solution can be absolutely FREE! The UCIPPBX is capable of connectivity to: In addition to saving money just on proper outbound call routing, with the integrated voice logging, call monitoring and TMS, clients can further reduce costs by eliminating abuse. Real Time Remote Call and Desktop Monitoring: The UCIPPBX allows you to monitor calls while they are happening. This is another invaluable sales or general training tool. The person on the call will not even realise that you are listening in. This functionality can also be done remotely from a home or remote extension and is only available to those extensions with administrator privileges.

7 Improve Corporate Image and Strengthen Management With the enormous amounts of benefits and unparalleled functionality of the UCIPPBX, clients can now take their communications to a whole new level. Besides the obvious benefits of drastically reduced costs, not to mention the affordability of this solution, the UCIPPBX will improve a company s overall corporate image. This is achieved by never missing a call, clients being able to reach the correct person, calls being able to be transferred to operators even when they are away from the office and just the general overall experience a client will now have when dialing in. With functionalities like music on hold, auto attendant,ivr and voice logging, companies can now project a higher level of professionalism. With the TMS, remote call and desktop monitoring, voice logging as well as the overall management capabilities of the UCIPPBX, internal management is strengthened by reducing abuse and increasing the efficiency of staff. With retained faxes, s and voice logs, discrepancies that might arise can be dealt with and resolved almost instantaneously. This allows for effective management of staff and calls and in so doing creates a far more efficient, professional and more dynamic image projected internally and externally. General: In summation, the UCIPPBX is not just your normal PABX solution. This now becomes a holistic communications management tool. The functionality of this PBX solution far surpasses any other in the market place. The immediate benefit being the reduced cost of this solution and reducing the cost of one s calls, but used to its full capacity the UCIPPBX will revolutionise the way clients manage their in and outbound calls. With the solution being completely modular you are able to expand this PBX simply by adding the necessary cards as opposed to having to replace the existing PBX because as a result of a clients business expanding, their solution has reached capacity. THIS COULD BE THE LAST PABX YOU EVER PURCHASE Abacus Telecomm Contact Details Telephone: +27 (0) Facsimile: +27 (0) / (0) / abacus.telecomm info@abacustelecomm.co.za Web:

8 Summary Of Features Authentication Automated Attendant Blind Transfer Call Detail Records Call Forward Call Monitoring Call Parking Call Queuing Call Recording Call Restriction Call Retrieval Call Routing Call Task Call Transfer Call Remind Direct Inward System Access(DISA) VOIP LCR Voic Caller ID Database Integration Dial by Name Direct Line Do Not Disturb Extension Group Interoffice Trunking Interactive Voice Response(IVR) Local and Remote Call Agents Music On Hold Protocol Conversion Remote Call Pickup Remote Office Support Roaming Extensions Share Contacts Call Waiting Desktop Monitoring Internal IM Internal Call Conferencing

9 Specifications and Restrictions Maximum of 144 combined trunks and 1000 SIP extensions Minimum of 1 trunk and 1 extension Maximum of 24 combined analogue trunks and extensions Maximum of 3 PRI lines or 30 trunks per PRI totaling 90 digital trunks FXS = Analogue extensions FXO = Analogue trunks TDM carries up to 8 analogue trunks FXS and FXO house 2 channels per module Individual server machine required per 30 channels Dedicated ADSL line required for VOIP traffic Maximum of 24 analogue cellular routers or 30 channels per PRI