Enterprise IP-PBX Solution
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- Allyson Perry
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1 Enterprise IP-PBX Solution /6200S SIPPBX 6200S Connecting Business Together
2 Building Blocks Enterprise Billing Telephony Service Web Management Billing CDR SP362 LP A Auto Attendant Voice Mail 16 Parties Conference Attendant Console RTP Audio/Video SIP NAT Traversal 3804A WG5250 UDP/TCP/IP
3 IP-PBX Challenges Today Globalization Different Locations Branch Office Home Workers Frequency Travelers World-wide Customers Reliabilities Robust Design High Available Network Failure Recovery Continues Support Continues New Features Security Limited Budge Management Cost Deployment Cost Bandwidth Cost Per-Seat/Upgrade Cost Business Needs Rich Telephony Features Attendant Console Conferencing Video Talking Collaboration Real Time Chatting
4 IP-PBX Challenges Today Globalization Different Locations Branch Office Home Workers Frequency Travelers World-wide Customers Reliabilities Robust Design High Available Network Failure Recovery Continues Support Continues New Features Security Limited Budge Management Cost Deployment Cost Bandwidth Cost Per-Seat/Upgrade Cost Business Needs Rich Telephony Features Attendant Console Conferencing Video Talking Collaboration Real Time Chatting
5 Connecting Business Together Home Workers Headquarters Travelers Branch Offices Customers
6 Pure IP based IP-PBX VOIP VOIP Provider Headquarters Branch Office WAN WAN TCP/IP TCP/IP WG5260
7 When Working at Home Logon your Soft-Phone (ext. 222) Answer & Talk PSTN Phone or Mobile phone WellGate 3804A FXO gateway Ringing ext. 222 Ringing
8 Talk to Customers FREE SP362 softphone Customer Free of Charge WAN WAN TCP/IP TCP/IP SP362 softphone Customer
9 Receive Order Anywhere Answer & Talk Ringing Ringing ext. 222
10 IP-PBX Challenges Today Globalization Different Locations Branch Office Home Workers Frequency Travelers World-wide Customers Reliabilities Robust Design High Available Network Failure Recovery Continues Support Continues New Features Security Limited Budge Management Cost Deployment Cost Bandwidth Cost Per-Seat/Upgrade Cost Business Needs Rich Telephony Features Attendant Console Conferencing Video Talking Collaboration Real Time Chatting
11 Q.O.S. and VOIP Firewall Data Data IP IP Net Net Data Voice Voice IP IP Net Net NAT Traversal VOIP Firewall Voice
12 Bandwidth Saving Data Data IP IP Net Net Voice Voice IP IP Net Net Call Basis LBR: G.723 G.729 LBR Conference Built-in Most Codec. No Interoperability Problem
13 Intelligent NAT Traversal SP362 Softphone Calling From Hotel Private Network Headquarters Call his Colleague WAN WAN TCP/IP TCP/IP Branch Office Private Network RTP via LAN Call his Headquarters Colleague
14 Cost Saving with IP Trunk VoIP VoIP Provider 1 VoIP VoIP Provider 2 Thru. Provider 1 for Lowest Rate Try Second Route to Provider 2 Local Local PSTN PSTN WellGate 3804A FXO gateway Failure Backup ext. 222 Dial 00x-xxxxx-xxx
15 Click to Reduce Cost (IP Trunk) Special promotion for 1 month VoIP VoIP Provider 1 VoIP VoIP Provider 2 Go for VOIP Provider 2 first Click to change the Routing Dial 00x-xxxxx-xxx ext. 222
16 When You are Traveling to Oversea SP362 Softphone Talk to your Colleagues or Family just like Office Home or Customer Colleagues at Office ext. 222
17 Upgrade with Lowest Cost Branch Office 2 1. Setup a new branch 2. Extend Branch 1 to a E1 3. Extend Headquarter to 4 E1 Headquarters E Branch Office 1 WAN WAN TCP/IP TCP/IP E WG5260
18 Easy Management Interface
19 IP-PBX Challenges Today Globalization Different Locations Branch Office Home Workers Frequency Travelers World-wide Customers Reliabilities Robust Design High Available Network Failure Recovery Continues Support Continues New Features Security Limited Budge Management Cost Deployment Cost Bandwidth Cost Per-Seat/Upgrade Cost Business Needs Rich Telephony Features Attendant Console Conferencing Video Talking Collaboration Real Time Chatting
20 High Availability - Redundant Hot Standby Hitless Failover Voice Voice IP IP Net Net Active/Standby Virtual IP
21 If Network Failure VoIP VoIP Provider 1 Network Failure Route to local PSTN Local Local PSTN PSTN Dial 0x-xxxxx-xxx ext. 222
22 Secure a privacy talking VOIP VOIP Provider Encrypted Voice Headquarters Normal Voice Branch Office WAN WAN TCP/IP TCP/IP
23 Voice Recording/Auditing Customer Call for Order Voice Recording for incoming call WellRec 5600 Voice Recording for outgoing call I am happy to hear it. Customer ext. 222
24 draft-ietf-sipping-mwi-04 draft-ietf-sip-replaces-05 draft-ietf-sip-refer-07 RFC 3261 draft-ietf-sip-cc-transfer-05 RFC 3264 RAS RFC 3321 RFC 2543 H.323 H.225 draft-levy-sip-diversion-08 H.245 RFC 3365 RFC 3325 draft-ietf-sipping-cc-conferencing-03 RFC 3323 RFC 2865 draft-ietf-sip-replaces-05 draft-ietf-mmusic-sdp-t38-00
25 IP-PBX Challenges Today Globalization Different Locations Branch Office Home Workers Frequency Travelers World-wide Customers Reliabilities Robust Design High Available Network Failure Recovery Continues Support Continues New Features Security Limited Budge Management Cost Deployment Cost Bandwidth Cost Per-Seat/Upgrade Cost Business Needs Rich Telephony Features Attendant Console Conferencing Video Talking Collaboration Real Time Chatting
26 Selected Telephony Features Call Hold Call Transfer Call Forward Call Waiting Call Screening Calling Name Call Pickup Camp On Hide/Show ANI Company CRBT DID/DOD Short Code Do Not Disturb Find Me Miss Call Notify Voice Mail Notice MWI Call Park/Retrieve Call Waiting Parallel Ringing Video Phone Conferencing
27 Multilanguage Auto Attendant Dial Welltech Access Number 偉 Welcome 僑 電 腦 你 to 好 call, 請 Welltech, 直 撥 分 機 號 please 碼 dial the extension number or 9 for operator. For 或 撥 9 由 總 機 為 你 轉 接 Chinese service, please dial 1. Dial 211 Answer & Talk ext. 211
28 Call Forward Answer & Talk Failed to Reach, Call to your Mobile No answer or busy ext. 222
29 Voice Mail Hi, I am Sam. Please call me back. Bye! Hi This is Sherry. I am not available to take you call now, please leave your message after Beep Sherry not able to answer ext. 222
30 Multiple Ways to Notify Server Notify Sherry got a voice mail. Try to Notify her Retrieve Hi, I am Sam. Please call me back. Bye SIP MWI MWI Lighting You have 1 new message/0 old message. ext. 222
31 Missed Call Sherry s missed call. Try to Notify her Retrieve No answer or user is busy My boss is calling me ext. 222
32 8 Parties Conference Call Customer Calling Conference Room Boss Answer No problem Sherry Answer and Talk Want to discuss with Boss Answer & Talk Want to discuss with Sherry Hi Boss, I need your help. Could you please join the conference? ext. 222 Conferencing
33 8 Parties Meet Me Conference Alex dials in Conferencing Started Sherry s Conference Room Samuel dials in Daniel dials in Sherry Start the Personal virtual Conference ext. 222
34 Video Talking Video Talking NAT Free Headquarters Branch Office WAN WAN TCP/IP TCP/IP
35 MS LCS PSTN DOD Ringing 606 PSTN WG5250 MS LCS 2005 PABX 801 Login LCS route to PSTN Dial
36 MS LCS- PSTN DID Dial MS LCS 2005 PABX Login LCS Ringing Call to LCS and 205 Ringing 205
37 MS LCS Call from PABX MS LCS 2005 PABX Dial 205 Login LCS Remotely Ringing Call to LCS and 205 Ringing 205
38 MS LCS Call Office Colleagues MS LCS 2005 PABX Ringing Login LCS route to PABX Dial 801
39 MS LCS Call IPPBX Colleagues MS LCS 2005 PABX Login LCS Ringing Dial
40 Dial to Conference MS LCS Conferencing 606 PSTN WG5260 MS LCS 2005 PABX 801 Dial to Conference Call Conference Server Conference Room Dial to Conference 205
41 Really Busy Person.. WellGate 3804A FXO gateway ext. 222 Answer & Talk ext. 222 ext. 222 Answer & Talk
42 Define Your Phone Schedule 08:00-18:00 to my office phone 18:00-21:30 to my mobile 21:30-08:00 to my voice mail ext. 222
43 Called Party Camp on Sherry need call back when she get free Create Call for Sherry Sherry is Answer talking & Talkto customer Calling Answer & Sherry Talk ext. 222 Camp On
44 Do Not Disturb 12:00-13:00 Regular Lunch 16:30-17:30 Meeting time Send Busy ext. 222
45 Retrieve your Call Anywhere Call is Parked to 801 WellGate 3804A FXO Gateway Dial 801 & Talk Sherry is somewhere in the office. Let me try to find her Operator
46 Hitless Migration Use the SAME Original PSTN Number Welcome to call Welltech, please dial the extension number or 9 for operator. For Chinese service, please dial 1. WellGate 3804A FXO Gateway Operator
47 PABX Integration For Incoming FXO (3804A) TCP/IP For Outgoing To IVR FXS Interface (3504A)
48 Enhanced Conference Virtual Conference Web Initiated Conference Phone ad-hoc Conference Schedule Conference Meet Me Conference Up-to 64 Participants/Room Wellxfer 6300 Web Login to Create a Conference Customer Call to GM & Customers Customer Answer as first participant Control the Meeting Via Web
49 SIPPBX 6200 Family Attendant Console LP388/FXS 3504A FXO Gateway 3804A Enterprise Billing SP 362 Traveler Softphone Wellgate 5260 E1/T1 Trunk Gateway
50 Analog PSTN 3804A PSTN Call Transfer Call Hold Fax Transmission PSTN to SIP SIP to PSTN 1 Stage Dialing 2 Stage Dialing G G.729A G.711 FOX Gateway 3804A DTMF Relay RFC/2833 SIP INFO G.168/G.165 Echo Cancellation Caller ID FSK DTMF Call Supervision
51 E1/T1 Connection WG5260 Call Transfer Call Hold Fax Transmission PSTN E1/T1 E1/T1 to SIP Programmable Up-to 4 E1/T1 DTMF Relay RFC/2833 SIP INFO T1 IDSN/PRI QSIG T1 CAS/E&M E1/T1 Trunk Gateway 1 Stage Dialing 2 Stage Dialing DID/DOD E1 IDSN/PRI QSIG E1 CAS/MFC R2 G G.729A G.711 GSM G.168/G.165 Echo Cancellation
52 Using Analog Phone 3504A Call Transfer Call Hold Fax Transmission SIP to Phone 2 Ethernet Port G G.729A G.711 FXS Gateway 3504A G.168/G.165 Echo Cancellation Caller ID Display DTMF Relay RFC/2833 SIP INFO
53 Business IP-Phone LP Lines 2*16 character LCD display G.729A G.711 EC LP388 Feature Key: Mute Missed Call MWI Don t Disturb Local Conference Call Transfer Call Hold Call Waiting 2 Ethernet Port Headset Speaker Phone
54 Working Area Operator Console Login to Service Up-to 6 Call Queue Auto Park One Click Transfer Talk & Transfer Organization Tree Call Park Area Real Time Status and Click to Transfer
55 Status Indicator Business Softphone SP362 Retrieve Voice Mail Do not Disturb 2 lines Missed Call Camp on Follow Me Call Pickup Quick Conference Forward Conference Phone book Conference Room Detail
56 Enterprise Billing Software Tariff Rate Update TCP/IP Based Multi-Languages Real Time Call Traffic Summary Detail Division Report Call Detail Record
57 Case Study
58 Analog PSTN Migrating from PSTN to VOIP Station Line PABX Analog Trunk E1/PRI QSIG/PRI 5260 PABX WAN/VPN 6200GS Analog PSTN Station Line PABX Analog Trunk - Central Management - Office to Office Free Call - Office Local Call - PABX to IP Call - IP to PABX Call - Unlimited IP provider - Hitless Migration - Local PSTN Backup
59 Analog PSTN Moving to Pure IP World Station Line PABX Analog Trunk E1/PRI QSIG/PRI 5260 PABX WAN/VPN 6200GS Analog PSTN Station Line PABX Analog Trunk
60 Analog PSTN Pure IP World E1/PRI 5260 WAN/VPN 6200GS Analog PSTN 6200
SIPPBX 6200GS, 6200S PRODUCT DATA. IP-PBX for Enterprise office PBX application. SIPPBX 6200GS, Up-to 400 employees. SIPPBX 6200S, Up-to 200 employees
Date: June 21, 2008 [R2] [ The VoIP Technology SIPPBX 6200GS, 6200S IP-PBX for Enterprise office PBX application SIPPBX 6200GS, Up-to 400 employees SIPPBX 6200S, Up-to 200 employees PRODUCT DATA Welltech
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