Frequently Asked Questions updated 11/7/16 If you do not see your question listed here, please contact us at pubsfeedback@rsna.org GENERAL QUESTIONS ABOUT THE APP 1. What devices will the apps install on? The apps are only available in the Apple and Google Play stores and are compatible with the following devices: iphones, ipads, and ipod Touch with ios 8.0 10.1.1 only. Android phones and tablets with operation systems Nougat (7.0 7.1), Marshmallow (6.0), Lolipop (5.0.- 5.0.2), Kit Kat (4.4-4.4.4), and Jelly Bean (4.1 4.3.1) The apps will not install on the following devices: Nook, Windows, or Blackberry devices iphones earlier than iphone 4S and any iphone without ios 8.0 or later. ipad version 1 and any ipad without ios 8.0 or later ipod Touch earlier than 5 th generation Android devices with operation systems Ice Cream Sandwich (4.0-4.0.4), Honeycomb (3.0-3.2.6), Gingerbread (2.3.3-2.3.7) or Froyo (2.22.2.3) 2. Do I have to pay for the apps? There is no cost to install the apps to your device. Access to full content is limited to RSNA Members and journal subscribers. 3. What are the major features and functions of the app? The following features are available to RSNA members and journal subscribers: Read and cache full-text articles Take SA-CME tests View high resolution figures, tables, and supplemental materials Search journal content on the device and on the server Download and bookmark articles for future viewing Share articles via e-mail, Facebook, and Twitter The following features are available to non-subscribers: Read abstracts of recent issues Bookmark abstracts for future viewing Share abstracts via e-mail, Facebook, and Twitter 4. How often are the apps updated with new journal content? Journal content is updated whenever a new issue is published; you do not need to manually update the app when a new issue is released. Additionally, any new published-ahead-of-print articles will also be included in the app when they are published online. 5. Will I be able to find back issues? Yes. To search all previous issues of the journal, tap on the magnifying glass icon to open the Advanced Search screen. Tap on Search after entering in your terms in the fields provided. If the app cannot find results in recent issues, you will be prompted to search the Full Archive on the Publications site, which will open in a new browser window.
6. Can I access SA-CME tests from the app? Yes, you will be able to access SA-CME from the app. Please refer to Question #29 below for additional details. 7. What is an app, and how do the journal apps differ from the mobile journal websites? An app, short for application, is a piece of software that must be installed on a specific device, such as iphone or ipad. The journal apps, Radiology and RadioGraphics, are only available for iphones, ipads, and Android phones and tablets, and must be downloaded from either the itunes App Store or the Google Play store. The mobile journal websites are designed to function on as many devices as possible; to access the mobile sites, you do not need to install anything on your smartphone or tablet. For more information about the mobile journal websites, visit our mobile site page at http://pubs.rsna.org/page/help/mobilesite. 8. I have a Blackberry or Windows Phone. How can I get journal content on my device? Readers on Blackberry or Windows devices may access the journals via our mobile website by entering in pubs.rsna.org on your smartphone s browser. INSTALLING THE APP 9. Where do I find the apps? From either the itunes App Store or Google Play, search for RSNA and look for the R or RG logos pictured below. Once you have found the journal apps, download them just as you would with any other application; if you have any questions about installing the apps, please contact us at pubsfeedback@rsna.org. Or, you may install them right away on your device using the QR codes below: Requirements: ipad, iphone, or Android smartphone or tablet QR reader app itunes or Google Play account 10. What size are the apps? The initial sizes of both the Radiology and RadioGraphics apps are 6 MG. The size will increase as more content is cached in the app. You are able to set your cache preferences in the Settings tab in the Main Menu. The number of articles you bookmark will also have an effect on the size of the app.
11. I don t want to install the app. How do I get to the mobile site? There are a few different ways to get to the mobile site: RSNA Journal Apps for iphone / ipad / Android 1. If you access the Radiology or RadioGraphics websites on your smartphone s browser you will be automatically redirected to the mobile site. RSNA Journals Mobile Site 2. Manually type in the pubs.rsna.org in your mobile device s browser. 3. For quick access to the mobile site, scan the following code with your phone to go directly to the mobile site. (QR code reader required). You may bookmark the sites for later reference. 12. Does the app automatically download the entire issue? When you first install your apps, recently published content will begin to load in the app including any published-aheadof-print content. The apps have been programmed to retain published content for a set amount of days for Radiology and for RadioGraphics it is 90 days. You can change the retention time under Settings. Articles downloaded to the app can be retained/cached for up to one year (365 days). 13. My app isn t loading properly; how do I fix it? If your app isn t loading properly, it may not have been fully installed. You may need to delete the app and install it again on your device. If this still does not work, please contact pubsfeedback@rsna.org. ACCESS AND LOGIN QUESTIONS 14. I am not a member or a subscriber. Am I able to download the apps? Full-text content will require a subscription; you may apply for RSNA membership or purchase a non-member individual subscription. 15. Can I access content through my institution s network? For institutional subscribers, authentication is by IP-range access if a user accesses the site from within a subscribing institution s IP range. You will not need to enter a username or password. 16. What is my login? Your RSNA Journals app login is the same login information you would use for RSNA.org, journal sites or MyRSNA. Username: 00123456 (RSNA member/subscriber number) Password: Smith (your last name, case-sensitive) 17. Why do I get a message that my login is incorrect? Your password is your last name; did you ensure the first letter is in uppercase? Correct: Smith Incorrect: smith 18. How do I log in? If you have just installed the app, you will need to log in; full-text content is only available to RSNA members and journal subscribers. If you have just installed your app, you may see a pop-up screen prompting you to log in. If you do not see this pop-up screen, tap on Logged in at the bottom of any article (see the illustration at the top of the next page).
If you are an individual subscriber, enter your username and password in the fields shown in the illustration below. This is the same login information you would use for RSNA.org, the journal sites or MyRSNA. If you are an institutional subscriber, you will need to tap on Institutional and then tap Authenticate to log-in via your institution s IP address. Once logged in, you will see a message saying that your credentials have been saved (see illustration, right). The app stores your log-in information, and will remember this the next time you attempt to access content in the app. 19. Can I access content off campus? No. As an institutional subscriber, you will only be able to access app content while within your institution s network. However, you will be able to access content on your mobile device through our mobile site s pairing code. For more information about this feature, visit our mobile site page at http://pubs.rsna.org/page/help/mobilesite USING THE APP 20. How do I view full-text articles? To access full-text articles and take advantage of all of the features available, you will need to log in. If you are a RSNA member or individual journal subscriber, you may log in as an individual using your RSNA login. If you are part of an institution, you will need to be connected to your institution s Wi-Fi in order to log in institutionally. (continued on next page)
iphone/ipad users: After logging in, you will be brought to the Main Menu of either Radiology or RadioGraphics; the Main Menu features a large image of the current issue s cover along with a list of journal content to choose from, including current issue content (tap on the cover to see more), currently published articles (tap on Articles ), current issues (tap on Issues ), and ahead-of-print content (tap on Ahead of Print ). You ll then see a list of articles as shown below; tap again on an article of your choice to access the full text. Whenever you see a list of currently published articles, you ll be able to choose between viewing the articles by date or by category. Change the view by tapping on the icon in the upper left (as shown below). Android users: After logging in, you will be brought to the Main Menu of either Radiology or RadioGraphics; tap on the title of the journal and then select an article to view the Full Text (as shown below). Updated 2/12/16
21. Do I have to be connected to the Internet in order to view full-text articles? Initially, an Internet connection will be needed in order to download articles to your app and bookmark articles for future viewing. Once an article has been downloaded to your app or bookmarked, then the text content will be cached and you will not need an Internet connection to read articles. If you have High cache settings, then you will be able to view larger images and text offline. If you have Medium cache settings, then you will only be able to view the text and image thumbnails offline. If you have Low cache settings, then you will only be able to view the text offline. Please Note: Viewing supplemental material and taking SA-CME Tests requires an Internet connection. 22. How long will the articles stay on my device? The apps have been programmed to retain this published content for a set amount of days for Radiology and for RadioGraphics it is 90 days (you can change the retention time in Settings. ) 23. How can I access the figure and table viewer? Full-size images can be viewed by tapping on the image thumbnail in an article. An image carousel will open to reveal all of the images within the current article (see example at right). View the legend by tapping on View Legend icon Email or save the images by tapping on the Share icon
24. How do I save articles for future viewing? Articles can be saved to your device using the bookmark feature. To read articles offline, you will first need to bookmark an article while connected to the Internet. While an article is open, tap on the Bookmark icon (see below.) In most devices, these icons are found at the top of all full text articles. In iphones, this icon is at the bottom of articles. Unbookmarked article (Tap icon to add article to your Bookmarks) Bookmarked article (Tap icon to remove article to your Bookmarks) iphones / ipads iphones / ipads Android Phones / Tablets Android Phones / Tablets When you are not connected to the Internet, or when you are in Airplane Mode, open the article you saved by tapping on Bookmarks in the Main Menu to read the full-text. 25. I don t like to scroll; how do I jump to article sections? Once you have an article open, look for the Journal Section icon (see icon at left). This icon is usually found at the top of every article. In iphones, this icon is at the bottom. Tap on the icon as shown in the screenshot below. Then tap on the desired section to be taken directly to that section in the article. 26. Is there a way to flip to the next article in the issue? Yes. In the full-text mode, hold your finger on the right side of the screen and swipe from left to right to view the previous or next article.
27. Can I search within an article? Yes. When a full-text article is open, locate the magnifying glass icon. This icon can be found at the top in the tablet app or at the bottom in the phone apps. Tap on this icon to bring up the search window. Then enter a search term. That term will be highlighted in yellow in the article (see below). 28. Can I search all previous issues of the journal? Yes. To search all previous issues of the journal, tap on the magnifying glass icon to open the Advanced Search screen. Tap on Search after entering in your terms in the fields provided. If the app cannot find results in recent issues, you will be prompted to search the Full Archive on the Publications site, which will open in a new browser window. 29. How do I take a SA-CME Test? When you browse articles in the app, look for the SA-CME icon. Tap on the article to select it; once you access the full-text of an article, look for the SA-CME icon in the navigation bar, which is usually at the top. On iphones, the icon is at the bottom. Once you tap on the SA-CME icon, you will be directed to the RSNA website where you will be asked for your credentials to proceed before taking the test. Please Note: You must be connected to the Internet in order to take the exam. 30. Will the app alert me when new issues are available? No. The current version of the app does not send out alerts or push notices when an issue is available. In order to receive notices when new content is published, you can sign up for our email alerts. For more information about email alerts, visit http://pubs.rsna.org/page/help/alerts.