Our resources support quality training. Catalogue September 2014

Our resources support quality training Catalogue September 2014 Updated 1 September 2014

Contents Vocational training resources 3 Qualifications we support 3 Skill sets we support 9 Individual units of competency 12 Agriculture, Horticulture and Conservation and Land Management 12 Automotive Industry Retail, Service and Repair 12 Basic Education 14 Beauty Training 14 Business Services 15 Community Services 35 Financial Services 57 Food Processing 59 Health 60 Information and Communications 65 Property Services 67 Retail Services 69 Tourism, Travel and Hospitality 76 Transport and Logistics 88 Training and Education 94 Skills and Education 95 Workshop based resources with PowerPoint presentation 96 Certificate IV in Frontline Management BSB40807 96 Certificate IV in Training and Assessment TAE40110 97 Professional development resources 98 How to Order 100 Trading terms and conditions 101 Copyright 103

Vocational training resources 3 Qualifications we support Our vast range of training and assessment support resources covers 13 training packages and over 170 qualifications from Certificate 1 to Diploma level. For a detailed listing of qualifications and the core and elective units we support visit: www.smallprint.com.au BUSINESS SERVICES BSB10112 Certificate I in Business BSB40907 Certificate IV in Governance BSB20112 Certificate II in Business BSB41007 Certificate IV in Human Resources BSB20207 Certificate II in Customer Contact BSB41013 Certificate IV in Human Resources BSB30112 Certificate III in Business BSB41307 Certificate IV in Marketing BSB30110 Certificate III in Business BSB41412 Certificate IV in Work Health and Safety BSB30207 Certificate III in Customer Contact BSB41507 Certificate IV in Project Management BSB30307 Certificate III in Micro Business Operations BSB41513 Certificate IV in Project Management Practice BSB30412 Certificate III in Business Administration BSB41607 Certificate IV in Purchasing BSB30712 Certificate III in Work Health and Safety BSB41707 Certificate IV in Recordkeeping BSB30807 Certificate III in Recordkeeping BSB50207 Diploma of Business BSB30912 Certificate III in Business Administration (Education) BSB50407 Diploma of Business Administration BSB31012 Certificate III in Business Administration (Legal) BSB50507 Diploma of Franchising BSB31112 Certificate III in Business Administration (Medical) BSB50607 Diploma of Human Resources Management BSB40212 Certificate IV in Business BSB50613 Diploma of Human Resources Management BSB40312 Certificate IV in Customer Contact BSB51107 Diploma of Management BSB40407 Certificate IV in Small Business Management BSB51312 Diploma of Work Health and Safety BSB40507 Certificate IV in Business Administration BSB51407 Diploma of Project Management BSB40607 Certificate IV in Business Sales BSB51413 Diploma of Project Management BSB40610 Certificate IV in Business Sales BSB51607 Diploma of Quality Auditing BSB40812 Certificate IV in Frontline Management

Vocational training resources 4 COMMUNITY SERVICES CHC10108 Certificate I in Work Preparation (Community Services) CHC10212 Certificate I in Active Volunteering CHC20112 Certificate II in Community Services CHC20212 Certificate II in Active Volunteering CHC30112 Certificate III in Community Services Work CHC30113 Certificate III in Early Childhood Education and Care CHC30212 Certificate III in Aged Care CHC30213 Certificate III in Education Support CHC30312 Certificate III in Home and Community Care CHC30408 Certificate III in Disability CHC30512 Certificate III in Social Housing CHC30612 Certificate III in Active Volunteering CHC30712 Certificate III in Children's Services CHC30912 Certificate III in Employment Services CHC31008 Certificate III in Telephone Counselling Skills CHC40108 Certificate IV in Aged Care CHC40113 Certificate IV in School Age Education and Care CHC40212 Certificate IV in Home and Community Care CHC40213 Certificate IV in Education Support CHC40312 Certificate IV in Disability CHC40313 Certificate IV in Child, Youth and Family Intervention CHC40412 Certificate IV in Alcohol and Other Drugs CHC40413 Certificate IV in Youth Work CHC40512 Certificate IV in Mental Health CHC40513 Certificate IV in Youth Justice CHC40608 Certificate IV in Leisure and Health CHC40708 Certificate IV in Community Services Work CHC40808 Certificate IV in Community Development CHC40912 Certificate IV in Social Housing CHC41012 Certificate IV in Community Services Advocacy CHC41112 Certificate IV in Pastoral Care CHC41212 Certificate IV Children's Services (OSHC) CHC41308 Certificate IV in Children's Contact Services Work CHC41412 Certificate IV in Child, Youth and Family Intervention (residential and out of home care) CHC41512 Certificate IV in Child, Youth and Family Intervention (Child Protection) CHC41612 Certificate IV in Child, Youth and Family Intervention (Family Support) CHC41712 Certificate IV in Education Support CHC41812 Certificate IV in Youth Work CHC41912 Certificate IV in Youth Justice CHC42012 Certificate IV in Employment Services CHC42112 Certificate IV in Career Development CHC42212 Certificate IV in Telephone Counselling Skills CHC42312 Certificate IV in Mediation CHC42412 Certificate IV in Relationship Education CHC42512 Certificate IV in Community Services (Information, advice and referral) CHC42608 Certificate IV in Celebrancy CHC42712 Certificate IV in Volunteer Program Coordination CHC42812 Certificate IV in Community Services (Development and or Humanitarian Assistance)

Vocational training resources 5 COMMUNITY SERVICES CHC42912 Certificate IV in Mental Health Peer Work CHC50108 Diploma of Disability CHC50113 Diploma of Early Childhood Education and Care CHC50212 Diploma of Community Services (Alcohol and other drugs) CHC50213 Diploma of School Age Education and Care CHC50312 Diploma of Community Services (Mental Health) CHC50313 Diploma of Child, Youth and Family Intervention CHC50412 Diploma of Community Services (Alcohol, other drugs and mental health) CHC50413 Diploma of Youth Work CHC50512 Diploma of Leisure and Health CHC50513 Diploma of Youth Justice CHC50612 Diploma of Community Services Work CHC50708 Diploma of Community Development CHC50812 Diploma of Social Housing CHC50908 Diploma of Children s Services (Early Childhood education and care) CHC51008 Diploma of Children s Services (OSHC) CHC51108 Diploma of Children's Contact Services Work CHC51208 Diploma of Child, Youth and Family Intervention CHC51308 Diploma of Education Support CHC51408 Diploma of Youth Work CHC51512 Diploma of Youth Justice CHC51612 Diploma of Employment Services CHC51712 Diploma of Counselling CHC51812 Diploma of Family Intake and Support Work CHC51912 Diploma of Relationship Education CHC52008 Diploma of Community Services (Case Management) CHC52108 Diploma of Community Services (Financial counselling) CHC52212 Diploma of Community Services Coordination CHC52312 Diploma of Community Services (Development and or Humanitarian Assistance) CHC60112 Advanced Diploma of Disability CHC60208 Advanced Diploma of Children's Services CHC60312 Advanced Diploma of Community Sector Management

Vocational training resources 6 FINANCIAL SERVICES FNS10110 Certificate I in Financial Services FNS40210 Certificate IV in Bookkeeping FNS20110 Certificate II in Financial Services FNS40211 Certificate IV in Bookkeeping FNS20111 Certificate II in Financial Services FNS40610 Certificate IV in Accounting FNS30110 Certificate III in Financial Services FNS40611 Certificate IV in Accounting FNS30111 Certificate III in Financial Services FNS41811 Certificate IV in Financial Services FNS30310 Certificate III in Accounts Administration FNS50210 Diploma in Accounting FNS30311 Certificate III in Accounts Administration FOOD PROCESSING FDF20111 Certificate II in Food Processing HEALTH HLT21212 Certificate II in Health Support Services HLT33112 Certificate III in Basic Health Care HLT32412 Certificate III in Allied Health Assistance HLT40412 Certificate IV in Health Supervision HLT32512 Certificate III Health Services Assistance HLT42512 Certificate IV in Allied Health Assistance HLT32812 Certificate III in Health Support Services HLT43012 Certificate IV in Dental Assisting HLT32912 Certificate III in Health Administration HLT43212 Certificate IV in Health Administration INFORMATION & COMMUNICATIONS ICA10111 Certificate I in Information, Digital Media and Technology ICA30111 Certificate III in Information, Digital Media and Technology ICA20111 Certificate II in Information, Digital Media and Technology PROPERTY SERVICES CPP10211 Certificate I in Cleaning Operations CPP31011 Certificate III in Cleaning Operations CPP20611 Certificate II in Cleaning Operations CPP41011 Certificate IV in Cleaning Management

Vocational training resources 7 RETAIL SERVICES SIR10107 Certificate I in Retail Services SIR30307 Certificate III in Wholesale SIR10112 Certificate I in Retail Services SIR30312 Certificate III in Retail Supervision SIR20207 Certificate II in Retail SIR30412 Certificate III in Business to Business Sales SIR20212 Certificate II in Retail Services SIR40207 Certificate IV in Retail Management SIR20307 Certificate II in Wholesale SIR40212 Certificate IV in Retail Management SIR20312 Certificate II in Retail Fast Food SIR50107 Diploma of Retail Management SIR30207 Certificate III in Retail SIR50112 Diploma of Retail Management SIR30212 Certificate III in Retail Operations TOURISM, TRAVEL AND HOSPITALITY SIT10213 Certificate I in Hospitality SIT31312 Certificate III in Travel SIT20112 Certificate II in Tourism SIT40212 Certificate IV in Travel and Tourism SIT20213 Certificate II in Hospitality SIT40313 Certificate IV in Hospitality SIT20312 Certificate II in Kitchen Operations SIT40413 Certificate IV in Commercial Cookery SIT30112 Certificate III in Tourism SIT40812 Certificate IV in Holiday Parks and Resorts SIT30713 Certificate III in Hospitality SIT50112 Diploma of Travel and Tourism SIT30813 Certificate III in Commercial Cookery SIT50313 Diploma of Hospitality SIT31013 Certificate III in Catering Operations SIT50412 Diploma of Holiday Parks and Resorts

Vocational training resources 8 TOURISM, HOSPITALITYAND EVENTS SIT10207 Certificate I in Hospitality SIT30707 Certificate III in Hospitality SIT10307 Certificate I in Hospitality (Kitchen Operations) SIT40207 Certificate IV in Tourism SIT20107 Certificate II in Tourism SIT40307 Certificate IV in Hospitality SIT20207 Certificate II in Hospitality SIT40809 Certificate IV in Holiday Parks and Resorts SIT20307 Certificate II in Hospitality (Kitchen Operations) SIT50107 Diploma of Tourism SIT30107 Certificate III in Tourism SIT50307 Diploma of Hospitality TRANSPORT AND LOGISTICS TLIPC110 Certificate I in Transport and Logistics (Pathways) TLI21810 Certificate II in Logistics TLI10410 Certificate I in Transport and Logistics (Rail Operations) TLI30410 Certificate III in Transport and Logistics (Rail Operations) TLI11210 Certificate I in Warehousing Operations TLI31310 Certificate III in International Freight Forwarding (Operator) TLI11310 Certificate I in Logistics TLI31610 Certificate III in Warehousing Operations TLI20410 Certificate II in Transport and Logistics (Rail Operations) TLI32410 Certificate III in Logistics TLI21413 Certificate II in Stevedoring TLI40410 Certificate IV in Transport and Logistics (Rail Operations) TLI21610 Certificate II in Warehousing Operations TLI41810 Certificate IV in Warehousing Operations TLI21710 Certificate II in Road Transport Yard Operations (Freight Handler) TLI42010 Certificate IV in Logistics TRAINING AND EDUCATION TAE40110 Certificate IV in Training and Assessment SKILLS AND EDUCATION 40650SA Certificate I in Education and Skills Development 40650SA 40625SA Certificate II in Education and Skills Development 40625SA

Vocational training resources 9 Skill sets we support Our vast range of training and assessment support resources covers 10 training packages and 95 skill sets. For a detailed listing of the skill sets we support visit: www.smallprint.com.au BUSINESS SERVICES BSBSS00001 Aspiring Supervisor BSBSS00002 Basic Contact Centre Operations BSBSS00006 Franchising BSBSS00007 Governance Induction BSBSS00011 Key Management BSBSS00012 Key Recordkeeping BSBSS00018 Small Business Financial Management BSBSS00022 Small Business Marketing BSBSS00023 Small Business Operations Preparatory BSBSS00024 Small Business Preparatory COMMUNITY SERVICES CHCSS00001 Alcohol and other drugs CHCSS00003 Basic foot care community services focus CHCSS00004 Basic foot care health focus CHCSS00005 Career development practice CHCSS00006 Case management CHCSS00007 Chronic disease self management CHCSS00008 Community sector team leadership CHCSS00009 Dementia support planning and coordination CHCSS00010 Dementia support service delivery CHCSS00013 Disability work active support of clients with a disability CHCSS00014 Disability work behaviour support CHCSS00015 Disability work disability advocacy CHCSS00016 Disability work disability support in employment CHCSS00017 Disability work people with a disability who are older CHCSS00031 Literacy and numeracy tutor CHCSS00032 Literacy tutor CHCSS00035 Medication assistance CHCSS00036 Mental health peer leadership CHCSS00037 Mental health including recognise individuals at risk CHCSS00038 Mental health including respond to risk of suicide CHCSS00040 Numeracy tutor CHCSS00048 Orientation for managers new to the community sector CHCSS00049 Palliative approach plan and provide care CHCSS00050 Palliative approach provide support CHCSS00051 Pastoral care CHCSS00053 Quality systems for aged and community care sector CHCSS00054 Social housing work CHCSS00055 Suicide bereavement support

Vocational training resources 10 COMMUNITY SERVICES CHCSS00019 Employment services service coordination CHCSS00020 Employment services service delivery CHCSS00023 Financial literacy education CHCSS00026 High support and complex care aged care CHCSS00027 High support and complex care disability work CHCSS00028 Homelessness support work CHCSS00030 Leisure and recreation program support CHCSS00058 Education support work CHCSS00059 Middle childhood CHCSS00060 Early childhood CHCSS00061 Family support services work - provide support CHCSS00062 Family support services work - coordination CHCSS00063 Working with families CHCSS00065 Workforce Planning FINANCIAL SERVICES FNSSS00001 BAS Agent Registration HEALTH HLTSS00013 Food safety supervision for community services and health industries INFORMATION & COMMUNICATIONS ICASS00015 Develop and Implement Environmentally Sustainable Cleaning Programs ICASS00017 Digital Literacy - ecitizen ICASS00016 Computing Fundamentals ICASS00018 Digital Literacy PROPERTY SERVICES CPPSS00014 Computing and Application Fundamentals CPPSS00028 Perform Environmentally Sustainable Cleaning Operations CPPSS00016 Implement Environmentally Sustainable Cleaning Programs

Vocational training resources 11 RETAIL SERVICES SIRSS00001 Coaching and Mentoring SIRSS00004 Management SIRSS00009 Human Resources Management SIRSS00011 Stock Control SIRSS00006 Operations TOURISM, TRAVEL AND HOSPITALITY SITSS00006 Airfare Construction SITSS00019 Housekeeping SITSS00008 Business Management SITSS00020 Licenced Travel Agency SITSS00009 Customer Service SITSS00021 Mentoring and Supervision SITSS00010 Customer Service Management SITSS00024 Responsible Service of Alcohol SITSS00011 Espresso Machine Operation SITSS00027 Visitor Information Services SITSS00012 Essential Business Skills for a Restaurant Manager SITSS00028 Sustainable Hospitality and Restaurant Operations SITSS00016 Food Handling SITSS00032 Supervision of Apprentices SITSS00017 Food Safety Supervision SITSS00033 Understanding Basic Financial Concepts SITSS00018 Hospitality Compliance TRANSPORT AND LOGISTICS TLISS00009 Driving Instructor TLISS00084 Stevedoring Operation Induction and Safety TLISS00022 International Freight Forwarding TLISS00087 Stevedoring Team Leader TLISS00070 Mentoring TLISS00091 Stevedoring Equipment Operations/Specialised Load Shifting TRAINING AND EDUCATION TAESS00001 Assessor TAESS00006 Workplace supervisor TAESS00003 Enterprise trainer and assessor TAESS00007 Enterprise Trainer - Presenting TAESS00005 Sustainable practice TAESS00008 Enterprise Trainer - Mentoring

Vocational training resources 12 Individual units of competency Our vocational resources support Registered Training Organisations deliver accredited training. Each resource is available as a Participant Guide (PG) with companion Trainer / assessor manual (TAM). Each resource is designed as a self-paced learning material that can also be used for distance or classroom based delivery. units are not available in the new assessment model format AGRICULTURE, HORTICULTURE AND CONSERVATION AND LAND MANAGEMENT AHCBUS301A Use hand held e-business tools AHCCCF411A Develop approaches to include cultural and human diversity AHCMER301A Process customer complaints AHCMER303A Sell products and services AHCMER401A Coordinate customer service and network activities AHCOHS301A Contribute to OHS processes AHCOHS401A AHCWRK209A AHCWRK313A Maintain occupational health and safety (OHS) processes Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices AUTOMOTIVE INDUSTRY RETAIL, SERVICE AND REPAIR AURA254280A Operate in an automotive administration environment AURAAA2001 $11 AURAAA2001 Work in an automotive administration environment AURA254280A $11 AURACA3003 Build customer relations $11 AURAEA4004 Manage environmental compliance in an automotive workplace AURC472082A $11 AURAFA2004 Solve routine problems in an automotive workplace AURC252327A $11

Vocational training resources 13 AUTOMOTIVE INDUSTRY RETAIL, SERVICE AND REPAIR AURAFA2005 Write routine texts in an automotive workplace AURC251179A $11 AURAKA3002 Adapt work processes to new technologies AURC361101A AURAMA3004 Maintain business image AURC363337A $11 $11 AURAMA4005 Manage complex customer issues $11 AURAQA2001 Contribute to quality work outcomes AURC261314A AURAQA3003 Maintain quality systems AURC361337A $11 $11 AURC251179A Write routine texts in the workplace and complete automotive documentation AURAFA2005 $11 AURC252327A Identify clarify and resolve problems AURAFA2004 AURC261314A Contribute to quality work outcomes AURAQA2001 AURC361101A Adapt work processes to new technologies AURAKA3002 AURC361337A Maintain quality systems AURAQA3003 AURC363337A Maintain business image AURAMA3004 $11 $11 $11 $11 $11 AURC472082A Plan and manage compliance with environmental regulations in a workplace or business AURAEA4004 $11

Vocational training resources 14 BASIC EDUCATION UNIT TITLE COLOUR B&W Everyday job search skills Everyday learning skills Everyday money skills Everyday number skills Everyday reading skills Everyday skills for starting work Everyday skills for using digital technology at work Everyday skills for using tables, graphs and charts Everyday spatial skills Everyday verbal communication skills Everyday writing skills BEAUTY TRAINING SIBXPSM502A Manage treatment services and sales delivery SIBXPSM503A Promote a personal services business WRHSM502B

Vocational training resources 15 BUSINESS SERVICES BSBADM101A Use business equipment and resources $11 BSBADM301B Produce texts from shorthand notes BSBADM302B Produce texts from notes BSBADM303B Produce texts from audio transcription BSBADM307B Organise schedules BSBADM311A Maintain business resources BSBADM405B Organise meetings BSBADM406B Organise business travel BSBADM407B Administer projects BSBADM409A Coordinate business resources BSBADM502B Manage meetings BSBADM503B Plan and manage conferences BSBADM504B Plan or review administration systems BSBADM506B Manage business document design and development BSBADV404B Schedule advertisements BSBAUD402B Participate in a quality audit BSBAUD501B Initiate a quality audit BSBAUD503B Lead a quality audit BSBAUD504B Report on a quality audit BSBCCO201A Action customer contact BSBCCO203A BSBCCO202A Conduct data collection BSBCCO204A BSBCCO203A Conduct customer contact BSBCCO201A BSBCCO204A Collect data BSBCCO202A $11 $11 $11 $11 BSBCCO205A Prepare for work in a customer contact environment BSBIND101A $11

Vocational training resources 16 BUSINESS SERVICES BSBCCO301A Use multiple information systems BSBCCO301B BSBCCO301B Use multiple information systems BSBCCO301A BSBCCO302A Deploy customer service field staff BSBCCO302B BSBCCO302B Deploy customer service field staff BSBCCO302A BSBCCO303A Conduct a telemarketing campaign BSBCCO303B BSBCCO303B Conduct a telemarketing campaign BSBCCO303A BSBCCO304B Provide sales solutions to customers BSBCCO304 BSBCCO304C Provide sales solutions to customers BSBCCO304B BSBCCO305A Process credit applications BSBCCO305B BSBCCO305B Process credit applications BSBCCO305A BSBCCO306A Process complex accounts service severance and defaults BSBCCO306B BSBCCO306B Process complex accounts BSBCCO306A BSBCCO307A Work effectively in customer contact BSBCCO308A Conduct outbound customer contact BSBCCO309A Develop product and service knowledge for customer contact operation BSBCCO401A Administer customer contact telecommunications technology BSBCCO407A BSBCCO402A Gather collate and record information BSBCCO405A BSBCCO403A Schedule customer contact activity BSBCCO404A Collect, analyse and record information BSBCCO405A Survey stakeholders to gather and record information BSBCCO402A BSBCCO406A Run a multicentre

Vocational training resources 17 BUSINESS SERVICES BSBCCO407A Administer customer contact technology BSBCCO401A BSBCMM101A Apply basic communication skills $11 BSBCMM201A Communicate in the workplace $11 BSBCMM301A Process customer complaints BSBCMM301B BSBCMM301B Process customer complaints BSBCMM301A BSBCMM401A Make a presentation BSBCMM402A Implement effective communication strategies BSBCMM501A Develop and nurture relationships BSBCMN311B Maintain workplace safety BSBWHS301A BSBCOM401B BSBCOM402B BSBCOM403B BSBCOM404B BSBCOM503B Organise and monitor the operation of compliance management system Implement processes for the management of a breach in compliance requirements Provide education and training on compliance requirements and systems Promote and liaise on compliance requirements, systems and related issues Develop processes for the management of breaches in compliance requirements BSBCUS201A Deliver a service to customers BSBCUS201B BSBCUS201B Deliver a service to customers BSBCUS201A BSBCUS301A Deliver and monitor a service to customers BSBCUS301B BSBCUS301B Deliver and monitor a service to customers BSBCUS301A $11 $11 BSBCUS401A Coordinate implementation of customer service strategies BSBCUS401B BSBCUS401B Coordinate implementation of customer service strategies BSBCUS401A BSBCUS402A Address customer needs BSBCUS402B

Vocational training resources 18 BUSINESS SERVICES BSBCUS402B Address customer needs BSBCUS402A BSBCUS403A Implement customer service standards BSBCUS403B BSBCUS403B Implement customer service standards BSBCUS403A BSBCUS501A Manage quality customer service BSBCUS501C BSBCUS501B Manage quality customer service BSBCUS501C BSBCUS501C Manage quality customer service BSBCUS501A BSBDIV301A Work effectively with diversity BSBDIV501A Manage diversity in the workplace BSBEBU401A Review and maintain a website BSBEMS401B BSBEMS402B BSBEMS403B BSBEMS404B Develop and implement business development strategies to expand client base Develop and implement strategies to source and assess candidates Develop and provide employment management services to candidates Manage the recruitment process for client organisations BSBFIA301A Maintain financial records BSBFIA302A Process payroll BSBFIA303A Process accounts payable and receivable BSBFIA304A Maintain a general ledger BSBFIA401A Prepare financial reports BSBFIA402A Report on financial activity BSBFIM501A Manage budgets and financial plans BSBFIM502A Manage payroll BSBFLM303C Contribute to effective workplace relationships

Vocational training resources 19 BUSINESS SERVICES BSBFLM305C Support operational plan BSBFLM306C BSBFLM309C Provide workplace information and resourcing plans Support continuous improvement systems and processes BSBFLM311C Support a workplace learning environment BSBFLM312B Contribute to team effectiveness BSBFLM312C BSBFLM312C Contribute to team effectiveness BSBFLM312B BSBFRA301B Work within a franchise BSBFRA401B Manage compliance with franchisee obligations and legislative requirement BSBFRA402B Establish a franchise BSBFRA403B Manage relationship with franchisor BSBFRA501B Establish a franchise operation BSBFRA502B Manage a franchise operation BSBFRA503B Manage establishment of new sites or regions BSBFRA504B Manage relationships with franchisees BSBFRA505B Manage closure of a franchise BSBGOV401A Implement Board member responsibilities BSBGOV402A Work within organisational structure BSBGOV403A Analyse financial reports and budgets BSBHRM401A Review human resources functions BSBHRM404A BSBHRM402A Recruit select and induct staff BSBHRM405A BSBHRM403A Support performance management process BSBHRM403B BSBHRM403B Support performance-management processes BSBHRM403A BSBHRM404A Review human resources functions

Vocational training resources 20 BUSINESS SERVICES BSBHRM405A Support the recruitment, selection and induction of staff BSBHRM402A BSBHRM501A Manage human resources services BSBHRM501B BSBHRM501B Manage human resources services BSBHRM501A BSBHRM502A Manage human resources management information systems BSBHRM503B Manage performance management systems BSBHRM512A BSBHRM504A Manage workforce planning BSBHRM513A BSBHRM505A Manage remuneration and employee benefits BSBHRM505B BSBHRM505B Manage remuneration and employee benefits BSBHRM505A BSBHRM506A Manage recruitment selection and induction processes BSBHRM507A Manage separation or termination BSBHRM509A Manage rehabilitation or return-to-work programs BSBHRM510A Manage mediation processes BSBHRM512A Develop and manage performancemanagement processes BSBHRM503B BSBHRM513A Manage workforce planning BSBHRM504A BSBIND101A Work effectively in a contact centre environment BSBCCO205A $11 BSBIND201A Work effectively in a business environment $11 BSBIND301A BSBINM201A Work effectively in an educational environment Process and maintain workplace information $11 BSBINM202A Handle mail $11 BSBINM301A Organise workplace information BSBINM302A Utilise a knowledge management system BSBINM303A Handle receipt and despatch of information

Vocational training resources 21 BUSINESS SERVICES BSBINM401A Implement workplace information system BSBINM501A Manage an information or knowledge management system BSBINN201A Contribute to workplace innovation $11 BSBINN301A Promote innovation in a team environment BSBINN502A Build and sustain an innovative work environment BSBITA401A Design databases Using Access 2003 BSBITA401A Design databases Using Access 2007 BSBITA401A Design databases Using Access 2010 BSBITB501A Establish and maintain a workgroup computer network BSBITS401A Maintain business technology BSBITS401B BSBITS401B Maintain business technology BSBITS401A BSBITU101A Operate a personal computer Using Vista $11 BSBITU101A BSBITU101A BSBITU101A Operate a personal computer Using Windows 7 Operate a personal computer Using Windows 8 Operate a personal computer Using Windows XP $11 $11 $11 BSBITU102A Develop keyboard skills Using Word 2003 $11 BSBITU102A Develop keyboard skills Using Word 2007 $11 BSBITU102A Develop keyboard skills Using Word 2010 $11 BSBITU102A Develop keyboard skills Using Word 2013 $11 BSBITU201A BSBITU201A BSBITU201A Produce simple word processed documents Using Word 2003 Produce simple word processed documents Using Word 2007 and Windows XP Produce simple word processed documents Using Word 2010 and Windows 7 $11 $11 $11

Vocational training resources 22 BUSINESS SERVICES BSBITU201A BSBITU202A BSBITU202A BSBITU202A BSBITU202A BSBITU203A BSBITU203A BSBITU203A BSBITU203A BSBITU301A BSBITU301A BSBITU301A Produce simple word processed documents Using Word 2013 and Windows 8 Create and use spreadsheets Using Excel 2003 Create and use spreadsheets Using Excel 2007 and Windows Vista Create and use spreadsheets Using Excel 2010 and Windows 7 Create and use spreadsheets Using Excel 2013 and Windows 8 Communicate electronically Using Outlook Express version 6 Communicate electronically Using Outlook 2007 and Windows XP Communicate electronically Using Outlook 2010 and Windows 7 Communicate electronically Using Outlook 2013 and Windows 8 Create and use databases Using Access 2003 Create and use databases Using Access 2007 Create and use databases Using Access 2010 $11 $11 $11 $11 $11 $11 $11 $11 $11 BSBITU302A Create electronic presentations Using PowerPoint 2003 BSBITU302B2003 BSBITU302A Create electronic presentations Using PowerPoint 2007 BSBITU302B2007 BSBITU302B Create electronic presentations Using PowerPoint 2003 BSBITU302A2003 BSBITU302B Create electronic presentations Using PowerPoint 2007 BSBITU302A2007 BSBITU302B BSBITU302B BSBITU303A BSBITU303A Create electronic presentations Using PowerPoint 2010 Create electronic presentations Using PowerPoint 2013 Design and produce text documents Using Office 2003 Design and produce text documents Using Office 2007

Vocational training resources 23 BUSINESS SERVICES BSBITU303A BSBITU303A Design and produce text documents Using Office 2010 Design and produce text documents Using Office 2013 BSBITU304A Produce spreadsheets Using Excel 2003 BSBITU304A Produce spreadsheets Using Excel 2007 BSBITU304A BSBITU304A Produce spreadsheets Using Excel 2010 and Windows 7 Produce spreadsheets Using Excel 2013 and Windows 8 BSBITU305A Conduct online transactions BSBITU306A BSBITU306A BSBITU306A BSBITU307A BSBITU307A BSBITU307A BSBITU307A BSBITU309A BSBITU309A BSBITU309A BSBITU309A BSBITU401A BSBITU401A BSBITU401A Design and produce business documents Using Office 2003 Design and produce business documents Using Office 2007 Design and produce business documents Using Office 2010 Develop keyboarding speed and accuracy Using Word 2003 Develop keyboarding speed and accuracy Using Word 2007 Develop keyboarding speed and accuracy Using Word 2010 Develop keyboarding speed and accuracy Using Word 2013 Produce desktop published documents Using Publisher 2003 Produce desktop published documents Using Publisher 2007 Produce desktop published documents Using Publisher 2010 Produce desktop published documents Using Publisher 2013 Design and develop complex text documents Using Office 2003 Design and develop complex text documents Using Office 2007 Design and develop complex text documents Using Office 2010

Vocational training resources 24 BUSINESS SERVICES BSBITU401A BSBITU402A BSBITU402A BSBITU402A BSBITU404A BSBITU404A BSBITU404A Design and develop complex text documents Using Office 2013 Develop and use complex spreadsheets Using Excel 2003 Develop and use complex spreadsheets Using Excel 2007 Develop and use complex spreadsheets Using Excel 2010 Produce complex desktop published documents Using Publisher 2003 Produce complex desktop published documents Using Publisher 2007 Produce complex desktop published documents Using Publisher 2010 BSBLED101A Plan skills development $11 BSBLED301A Undertake e-learning BSBLED401A Develop teams and individuals BSBLED501A Develop a workplace learning environment BSBLED502A BSBLEG301A Manage programs that promote personal effectiveness Apply knowledge of the legal system to complete tasks BSBLEG302A Carry out search of the public record BSBLEG303A Deliver court documentation BSBLEG304A BSBLEG305A BSBLEG306A BSBLEG308A Apply the principles of confidentiality and security within the legal environment Use legal terminology in order to carry out tasks Maintain records for time and disbursements in a legal practice Assist in prioritising and planning activities in a legal practice BSBLEG418A Produce complex legal documents BSBMED301B Interpret and apply medical terminology appropriately BSBMED302B Prepare and process medical accounts

Vocational training resources 25 BUSINESS SERVICES BSBMED303B Maintain patient records BSBMED304B Assist in controlling stocks and supplies BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment BSBMED401B Manage patient record-keeping system BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBMGT403A Implement continuous improvement BSBMGT404A Lead and facilitate off-site staff BSBMGT405A Provide personal leadership BSBMGT406A Plan and monitor continuous improvement BSBMGT502B Manage people performance BSBMGT515A Manage operational plan BSBMGT516B Facilitate continuous improvement BSBMGT516C BSBMGT516C Facilitate continuous improvement BSBMGT516B BSBMKG401B Profile the market BSBMKG402B Analyse consumer behaviour for specific markets BSBMKG408B Conduct market research BSBMKG409A Design direct response offers BSBMKG410A Test direct marketing activities BSBMKG411A Analyse direct marketing databases BSBMKG412A Conduct e-marketing communications BSBMKG413A Promote products and services BSBMKG414A Undertake marketing activities BSBMKG414B

Vocational training resources 26 BUSINESS SERVICES BSBMKG414B Undertake marketing activities BSBMKG414A BSBMKG501B Identify and evaluate marketing opportunities BSBMKG506B Plan market research BSBMKG514A Implement and monitor marketing activities BSBOHS201A Participate in OHS processes BSBWHS201A $11 BSBOHS301B Apply knowledge of OHS legislation in the workplace BSBWHS302A BSBOHS302B Participate effectively in OHS communication and consultative processes BSBWHS304A BSBOHS303B Contribute to OHS hazard identification and risk assessment BSBWHS303A BSBOHS304B Contribute to OHS hazard control BSBOHS305B Contribute to OHS issue resolution BSBWHS305A BSBOHS306B Contribute to implementing emergency prevention activities and response procedures BSBOHS307B Participate in OHS investigations BSBWHS406A BSBOHS401B Contribute to the implementation of a systematic approach to managing OHS BSBWHS405A BSBOHS402B Contribute to the implementation of the OHS consultation process BSBWHS403A BSBOHS403B Identify hazards and assess OHS risks BSBWHS404A BSBOHS404B Contribute to the implementation of strategies to control OHS risk BSBOHS405B Contribute to the implementation of emergency procedures BSBWHS510A BSBOHS406C Use equipment to conduct workplace monitoring BSBWHS409A BSBOHS407A Monitor a safe workplace (superseded) BSBWHS401A BSBOHS408A Assist with compliance with OHS and other relevant laws BSBWHS402A

Vocational training resources 27 BUSINESS SERVICES BSBOHS501B Participate in the coordination and maintenance of a systematic approach to managing OHS BSBWHS506A BSBOHS502B Participate in the management of the OHS information and data systems BSBWHS507A BSBOHS503B Assist in the design and development of OHS participative arrangements BSBWHS502A BSBOHS504B Apply principles of OHS risk management BSBWHS503A BSBOHS505C Manage hazards in the work environment BSBWHS504A BSBOHS506B Monitor and facilitate the management of hazards associated with plant BSBWHS508A BSBOHS507B Facilitate the application of principles of occupational health to control OHS risk BSBWHS504A BSBOHS508B Participate in the investigation of incidents BSBWHS505A BSBOHS509A Ensure a safe workplace BSBWHS501A BSBPMG401A Apply project scope management techniques BSBPMG409A BSBPMG402A Apply time management techniques BSBPMG410A BSBPMG403A Apply cost management techniques BSBPMG412A BSBPMG404A Apply quality management techniques BSBPMG411A BSBPMG405A Apply human resources management approaches BSBPMG413A BSBPMG406A Apply communications management techniques BSBPMG414A BSBPMG407A Apply risk management techniques (superseded) BSBPMG415A BSBPMG408A Apply contract and procurement procedures BSBPMG416A BSBPMG409A Apply project scope-management techniques BSBPMG401A BSBPMG410A Apply project time-management techniques BSBPMG402A BSBPMG411A Apply project quality-management techniques BSBPMG403A

Vocational training resources 28 BUSINESS SERVICES BSBPMG412A Apply project cost-management techniques BSBPMG404A BSBPMG413A Apply project human resources management approaches BSBPMG405A BSBPMG414A Apply project information management and communications techniques BSBPMG406A BSBPMG415A Apply project risk-management techniques BSBPMG407A BSBPMG416A Apply project procurement procedures BSBPMG408A BSBPMG417A BSBPMG418A Apply project life cycle management processes Apply project stakeholder engagement techniques BSBPMG501A Manage application of project integrative processes BSBPMG521A BSBPMG502A Manage project scope BSBPMG511A BSBPMG503A Manage project time BSBPMG512A BSBPMG504A Manage project costs BSBPMG514A BSBPMG505A Manage project quality BSBPMG513A BSBPMG506A Manage project human resources BSBPMG515A BSBPMG507A Manage project communications BSBPMG516A BSBPMG508A Manage project risk BSBPMG517A BSBPMG509A Manage project procurement BSBPMG518A BSBPMG510A Manage projects BSBPMG522A BSBPMG511A Manage project scope BSBPMG502A BSBPMG512A Manage project time BSBPMG503A BSBPMG513A Manage project quality BSBPMG505A

Vocational training resources 29 BUSINESS SERVICES BSBPMG514A Manage project cost BSBPMG504A BSBPMG515A Manage project human resources BSBPMG506A BSBPMG516A Manage project information and communication BSBPMG507A BSBPMG517A Manage project risk BSBPMG508A BSBPMG518A Manage project procurement BSBPMG509A BSBPMG519A Manage project stakeholder engagement BSBPMG520A Manage project governance BSBPMG521A Manage project integration BSBPMG501A BSBPMG522A Undertake project work BSBPMG510A BSBPRO301A Recommend products and services BSBPRO401A Develop product knowledge BSBPUB504A Develop and implement crisis management plans BSBPUR301B Purchase goods and services BSBPUR401B Plan purchasing BSBPUR402B Negotiate contracts BSBREL401A Establish networks BSBREL402A Build client relationships and business networks BSBRES401A Analyse and present research information BSBRES404A Research legal information using primary sources BSBRKG301B Control records BSBRKG302B Undertake disposal BSBRKG303B Retrieve information from records BSBRKG304B Maintain business records

Vocational training resources 30 BUSINESS SERVICES BSBRKG305A Review recordkeeping functions BSBRKG401B Review the status of a record BSBRKG402B Provide information from and about records BSBRKG403B Set up a business or records system for a small office (superseded) BSBRKG403C BSBRKG403C Set up a business or records system for a small business BSBRKG403B BSBRKG404A BSBRSK401A Monitor and maintain records in an online environment Identify risk and apply risk management processes BSBRSK501A Manage risk (superseded) BSBRSK501B BSBRSK501B Manage risk BSBRSK501A BSBSLS402A Identify sales prospects BSBSLS403A Present a sales solution BSBSLS404A Secure prospect commitment BSBSLS405A Support post sale activities BSBSLS406A Self-manage sales performance BSBSLS407A Identify and plan sales prospects BSBSLS408A Present, secure and support sales solutions BSBSLS501A Develop a sales plan BSBSLS502A Lead and manage a sales team BSBSMB201A Identify suitability for micro business $11 BSBSMB301A Investigate micro business opportunities BSBSMB302A Develop a micro business proposal BSBSMB303A Organise finances for the micro business BSBSMB304A Determine resource requirements for the micro business

Vocational training resources 31 BUSINESS SERVICES BSBSMB305A Comply with regulatory, taxation and insurance requirements for the micro business BSBSMB306A Plan a home based business BSBSMB401A Establish legal and risk management requirements of small business BSBSMB402A Plan small business finances BSBSMB403A Market the small business BSBSMB404A Undertake small business planning BSBSMB405A Monitor and manage small business operations BSBSMB405B BSBSMB405B Monitor and manage small business operations BSBSMB405A BSBSMB406A Manage small business finances BSBSMB407A Manage a small team BSBSMB408B BSBSMB409A BSBSUS201A BSBSUS301A BSBSUS501A Manage personal, family, cultural and business obligations Build and maintain relationships with small business stakeholders Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices Develop workplace policy and procedures for sustainability $11 BSBWHS201A Contribute to health and safety of self and others BSBOHS201A $11 BSBWHS301A Maintain workplace safety BSBCMN311A BSBWHS302A Apply knowledge of WHS legislation in the workplace BSBOHS301B BSBWHS303A Participate in WHS hazard identification, risk assessment and risk control BSBOHS303B BSBWHS304A Participate effectively in WHS communication and consultation processes BSBOHS302B BSBWHS305A Contribute to WHS issue resolution BSBOHS305B

Vocational training resources 32 BUSINESS SERVICES BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBOHS407A BSBWHS402A Assist with compliance with WHS laws BSBOHS408A BSBWHS403A Contribute to implementing and maintaining WHS consultation and participation processes BSBOHS402B BSBWHS404A Contribute to WHS hazard identification, risk assessment and risk control BSBOHS403B BSBWHS405A Contribute to implementing and maintaining WHS management systems BSBOHS401B BSBWHS406A Assist with responding to incidents BSBOHS307B BSBWHS407A BSBWHS408A Assist with claims management, rehabilitation and return-to-work programs Assist with effective WHS management of contractors BSBWHS409A Assist with workplace monitoring processes BSBOHS406C BSBWHS410A Contribute to work-related health and safety measures and initiatives BSBWHS501A Ensure a safe workplace BSBOHS509A BSBWHS502A Manage effective WHS consultation and participation processes BSBOHS503B BSBWHS503A Contribute to the systematic management of WHS risk BSBOHS504B BSBWHS504A Manage WHS hazards and risks BSBOHS505C BSBWHS505A Investigate WHS incidents BSBOHS508B BSBWHS506A Contribute to developing, implementing and maintaining WHS management systems BSBOHS501B BSBWHS507A Contribute to managing WHS information systems BSBOHS502B BSBWHS508A Manage WHS hazards associated with plant BSBOHS506B BSBWHS509A Facilitate the development and use of hazard-management tools

Vocational training resources 33 BUSINESS SERVICES BSBWHS510A Contribute to implementing emergency procedures BSBOHS405B BSBWOR201A Manage personal stress in the workplace $11 BSBWOR202A Organise and complete daily work activities $11 BSBWOR203A Work effectively with others BSBWOR203B BSBWOR203B Work effectively with others BSBWOR203A $11 $11 BSBWOR204A BSBWOR204A Use business technology Using Windows XP and Office 2003 Use business technology Using Windows Vista and Office 2007 $11 $11 BSBWOR204A Use business technology Using Windows 7 and Office 2010 $11 BSBWOR301A Organise personal work priorities and development BSBWOR301B BSBWOR301B Organise personal work priorities and development BSBWOR301A BSBWOR302A Work effectively as an off-site worker BSBWOR401A Establish effective workplace relationships BSBWOR402A Promote team effectiveness BSBWOR403A Manage stress in the workplace BSBWOR404A Develop work priorities BSBWOR404B BSBWOR404B Develop work priorities BSBWOR404A BSBWOR501A Manage personal work priorities and professional development BSBWOR501B BSBWOR501B Manage personal work priorities and professional development BSBWOR501A BSBWOR502A Ensure team effectiveness BSBWOR502B BSBWOR502B Ensure team effectiveness BSBWOR502A BSBWRK410A Implement industrial relations procedures BSBWRK411A

Vocational training resources 34 BUSINESS SERVICES BSBWRK411A Support employee and industrial relations procedures BSBWRK410A BSBWRK509A Manage industrial relations BSBWRK510A BSBWRK510A Manage employee relations BSBWRK509A BSBWRT301A Write simple documents BSBWRT401A Write complex documents CULMS207C PSPETHC301B Assist with the presentation of public activities and events Uphold the values and principles of public service PSPGOV314A Contribute to conflict management PSPGOV406B Gather and analyse information PSPGOV414A Provide workplace mentoring PSPLEGN301B Comply with legislation in the public sector PUAWER001B PUAWER002B Identify, prevent and report potential workplace emergency situations Ensure workplace emergency prevention procedures, systems and processes are implemented

Vocational training resources 35 COMMUNITY SERVICES CHCAC316B Provide food services CHCAC316D CHCAC316D Provide food services CHCAC316B CHCAC317A Support older people to maintain their independence CHCAC318A Work effectively with older people CHCAC318B CHCAC318B Work effectively with older people CHCAC318A CHCAC319A CHCAC410B CHCAC412B CHCAC416A CHCAC417A Provide support to people living with dementia Collect technical data to support client health care plan Provide services to older people with complex needs Facilitate support responsive to the specific nature of dementia Implement interventions with older people at risk of falls CHCAC507E Plan and monitor service delivery plans CHCAD401D Advocate for clients CHCAD402D CHCAD504B Support the interests, rights and needs of clients within duty of care requirements Provide advocacy and representation services CHCAD603B Provide systems advocacy services CHCADMIN201C Undertake basic administrative duties CHCADMIN201D CHCADMIN201D Undertake basic administrative duties CHCADMIN201C CHCADMIN302C Provide administrative support CHCADMIN302D CHCADMIN302D Provide administrative support CHCADMIN302C CHCADMIN305D Work within the administration protocols of the organisation CHCADMIN305F CHCADMIN305F Work within the administration protocols of the organisation CHCADMIN305D

Vocational training resources 36 COMMUNITY SERVICES CHCADMIN403C Undertake administrative work CHCADMIN403D CHCADMIN403D Undertake administrative work CHCADMIN403C CHCADMIN508A Manage limited budgets and financial accountabilities CHCADMIN508B CHCADMIN508B Manage limited budgets and financial accountabilities CHCADMIN508A CHCADMIN604A Manage the finances accounts and resources of an organisation CHCADMIN604B CHCADMIN604B Manage the finances, accounts and resources of an organisation CHCADMIN604A CHCAL307A Comply with family day care administration requirements CHCECE014 CHCAOD201D Prepare for alcohol and other drugs work CHCAOD402A Work effectively in the alcohol and other drugs sector CHCAOD402B CHCAOD402B Work effectively in the alcohol and other drugs sector CHCAOD402A CHCAOD406E Work with clients who are intoxicated CHCAOD408B CHCAOD411A CHCAOD510B CHCAOD511C CHCAOD512B Assess needs of clients with alcohol and/or other drugs issues Provide interventions for people with alcohol and other drug issues Work effectively with clients with complex alcohol and/or other drugs issues Provide advanced interventions to meet the needs of clients with alcohol and/or other drug issues Develop and implement a behaviour response plan CHCAOD513A Provide relapse prevention strategies CHCCAR501C Conduct career guidance interview CHCCD307D Support community resources CHCCD401E Support community participation CHCCD402B Develop and provide community education projects

Vocational training resources 37 COMMUNITY SERVICES CHCCD404E Develop and implement community programs CHCCD412A Work within a community development framework CHCCD412B CHCCD412B Work within a community development framework CHCCD412A CHCCD413E Work within specific communities CHCCD505E Develop community resources CHCCD508D Support community action CHCCD509C Support community leadership CHCCD514B CHCCD515B CHCCD516B CHCCD615A CHCCDP401B CHCCDP402B CHCCDP403B CHCCDP501B Implement community development strategies Communicate effectively within a community development context Work within organisation and government structures to enable community development outcomes Develop and implement community development strategies Deliver service consistent with a career development framework Assist clients to plan and access career pathways Analyse and apply education and training information Liaise with employers to promote flexible work arrangements CHCCH301A Work effectively in social housing CHCCH301C CHCCH301C Work effectively in social housing CHCCH301A CHCCH410B CHCCH427B Manage and maintain tenancy agreements and services Work effectively with people experiencing or at risk of homelessness CHCCH522B Undertake outreach work CHCCHILD301B Support behaviour of children and young people CHCECE006

Vocational training resources 38 COMMUNITY SERVICES CHCCHILD401B Identify and respond to children and young people at risk CHCPRT001 CHCCHILD403B Promote the safety, well-being and welfare of children, young people and their families CHCCHILD404B Support the rights and safety of children and young people CHCPRT002 CHCCHILD505B Work effectively in child protection and out of home care for children and young people CHCPRT004 CHCCM401D Undertake case management CHCCM402E Establish and monitor a case plan CHCCM404A Undertake case management for clients with complex needs CHCCM501A Coordinate complex case requirements CHCCM503C Develop, facilitate and monitor all aspects of case management CHCCM504D Promote high quality case management CHCCM506C Undertake case management in a child protection framework CHCCM605C Develop practice standards CHCCN301C Ensure the health and safety of children CHCECE002 CHCCN302A Provide care for children CHCECE003 CHCCN303A Contribute to provision of nutritionally balanced food in a safe and hygienic manner CHCECE004 CHCCN305B Provide care for babies CHCECE005 CHCCN511B Establish and maintain a safe and healthy environment for children CHCECE016 CHCCN520C CHCCOM201C CHCCOM302D Advocate for the rights and needs of children and young people Communicate with people accessing the services of the organisation Communicate appropriately with clients and colleagues

Vocational training resources 39 COMMUNITY SERVICES CHCCOM403A Use targeted communication skills to build relationships CHCCOM504B Develop, implement and promote effective workplace communication CHCCOM504A CHCCONS401C Facilitate changeover CHCCONS402C Facilitate and monitor contact CHCCONS403C Support families to develop relationships CHCCONS504C Assist families to self manage contact CHCCS200D Deliver service to clients CHCCS211B Prepare for work in the community sector CHCCS211A CHCCS305B Assist clients with medication CHCCS305C CHCCS305C Assist clients with medication CHCCS305B CHCCS308B Provide first point of contact CHCCS311D Deliver and monitor services to clients CHCCS312A Use electronic learning materials CHCCS400B Work within a relevant legal and ethical framework CHCCS400C CHCCS400C Work within a relevant legal and ethical framework CHCCS400B CHCCS401B Facilitate responsible behaviour (superseded) CHCCS401B CHCCS401C Facilitate responsible behaviour CHCCS403C Provide brief intervention CHCCS404B Facilitate family intervention strategies CHCCS405C Identify and address specific client needs CHCCS407C Operate referral procedures CHCCS411B Work effectively in the community sector (superseded) CHCCS411C CHCCS411C Work effectively in the community sector CHCCS411B

Vocational training resources 40 COMMUNITY SERVICES CHCCS412E Deliver and develop client services CHCCS413B CHCCS414A CHCCS416B CHCCS417B Support individuals with autism spectrum disorder Provide education and support on parenting, health and well being Assess and provide services for clients with complex needs Provide support and care relating to suicide bereavement CHCCS419C Provide support services to clients CHCCS421B CHCCS422B Undertake community sector work within own community Respond holistically to client issues and refer appropriately CHCCS424B Administer and monitor medications CHCCS425B Support health professional CHCCS426B Provide support and care relating to loss and grief CHCCS427B Facilitate adult learning and development CHCCS500B Conduct complex assessment and referral CHCCS502A Maintain legal and ethical work practices CHCCS502C CHCCS502C Maintain legal and ethical work practices CHCCS502A CHCCS503B CHCCS504B CHCCS505B Develop, implement and review services and programs to meet client needs Provide services to clients with complex needs Provide supervision support to community sector workers CHCCS506A Promote and respond to workplace diversity CHCCS512C Develop a service delivery strategy CHCCS513A Maintain an effective community sector work environment CHCCS513C CHCCS513C Maintain an effective community sector work environment CHCCS513A

Vocational training resources 41 COMMUNITY SERVICES CHCCS514B Recognise and respond to individuals at risk CHCCS521B CHCCS522B CHCCS604B CHCCSL501A Assess and respond to individuals at risk of suicide Address complex legal and ethical issues in professional practice Manage the delivery of quality services to clients Work within a structured counselling framework CHCCSL503B Facilitate the counselling relationship CHCCSL507B Support clients in decision-making processes CHCCSL508B Apply legal and ethical responsibilities in counselling practice CHCCSL509A Reflect and improve upon counselling skills CHCCW301C Operate under a casework framework CHCCW503A Work intensively with clients CHCDEV001 Confirm client developmental status CHCLD415A CHCDEV002 Analyse impacts of sociological factors on clients in community work and services CHCLD514B CHCDEV003 Analyse client information for service planning and delivery CHCLD515A CHCDFV301A CHCDFV402C CHCDFV404C CHCDFV505C Recognise and respond appropriately to domestic and family violence Manage own professional development in responding to domestic and family violence Promote community awareness of domestic and family violence Counsel clients affected by domestic and family violence CHCDIS220B Prepare for disability work CHCDIS301B Work effectively with people with a disability (superseded) CHCDIS301C CHCDIS301C Work effectively with people with a disability CHCDIS301B CHCDIS302A Maintain an environment to empower people with disabilities

Vocational training resources 42 COMMUNITY SERVICES CHCDIS313A CHCDIS322A CHCDIS323A Support people with disabilities who are ageing Support community participation and inclusion Contribute to skill development and maintenance CHCDIS400C Provide care and support CHCDIS404C Design procedures for support CHCDIS405A Facilitate skills development and maintenance CHCDIS408D Support people with disabilities as workers CHCDIS408C CHCDIS409B CHCDIS410A CHCDIS411A CHCDIS507C CHCDIS509E CHCDIS511A Provide services to people with disabilities with complex needs Facilitate community participation and inclusion Communicate using augmentative and alternative communication strategies Design and adapt surroundings to group requirements Maximise participation in work by people with disabilities Coordinate services for people with disabilities CHCECE001 Develop cultural competence CHCECE002 Ensure the health and safety of children CHCCN301C CHCECE003 Provide care for children CHCCN302A CHCECE004 Promote and provide healthy food and drinks CHCCN303A CHCECE005 Provide care for babies and toddlers CHCCN305B CHCECE006 Support behaviour of children and young people CHCCHILD301B CHCECE007 Develop positive and respectful relationships with children CHCIC301E CHCECE009 Use an approved learning framework to guide practice

Vocational training resources 43 COMMUNITY SERVICES CHCECE010 Support the holistic development of children in early childhood CHCFC301A CHCECE011 Provide experiences to support children s play and learning CHCPR301C CHCECE012 Support children to connect with their world CHCPR302A CHCECE013 Use information about children to inform practice CHCPR303D CHCECE014 Comply with family day care administration requirements CHCAL307A CHCECE016 Establish and maintain a safe and healthy environment for children CHCCN511B CHCECE017 Foster the holistic development and wellbeing of the child in early childhood CHCECE018 Nurture creativity in children CHCECE019 Facilitate compliance in an education and care service CHCIC501B CHCECE020 Establish and implement plans for developing cooperative behaviour CHCIC510A CHCECE021 Implement strategies for the inclusion of all children CHCIC512A CHCECE022 Promote children s agency CHCPR502E CHCECE023 Analyse information to inform learning CHCPR509A CHCECE024 Design and implement the curriculum to foster children s learning and development CHCPR510B CHCECE025 Embed sustainable practices in service operations CHCECE026 Work in partnership with families to provide appropriate education and care for children CHCRF511A CHCEDS001 Comply with legislative, policy and industrial requirements in the education environment CHCEDS301B CHCEDS002 Assist in implementation of planned educational programs CHCEDS302A CHCEDS003 Contribute to student education in all developmental domains CHCEDS303A CHCEDS004 Contribute to organisation and management of classroom or centre CHCEDS304A

Vocational training resources 44 COMMUNITY SERVICES CHCEDS005 Support the development of literacy and oral language skills CHCEDS006 Support the development of numeracy skills CHCEDS307A CHCEDS007 Work effectively with students and colleagues CHCEDS008 Comply with school administrative requirements CHCEDS316B CHCEDS011 Search and assess online information CHCEDS319A CHCEDS012 Set up and sustain individual and small group learning areas CHCEDS320B CHCEDS015 Support development of student research skills CHCEDS323A CHCEDS016 Support learning for students with disabilities in a classroom environment CHCEDS330B CHCEDS017 Contribute to the health and safety of students CHCEDS331B CHCEDS018 Support students with additional needs in the classroom environment CHCEDS335A CHCEDS019 Support students mathematics learning CHCEDS408A CHCEDS020 Support students literacy learning CHCEDS409A CHCEDS021 Assist in facilitation of student learning CHCEDS410A CHCEDS022 Work with students in need of additional support CHCEDS023 Supervise students outside the classroom CHCEDS415A CHCEDS024 CHCEDS025 Use educational strategies to support Aboriginal and/or Torres Strait Islander education Facilitate learning for students with disabilities CHCEDS031 Provide support to students with autism spectrum disorder CHCEDS434A CHCEDS032 Support learning and implementation of responsible behaviour CHCEDS301B Comply with legislative, policy and industrial requirements in the education environment CHCEDS001

Vocational training resources 45 COMMUNITY SERVICES CHCEDS302A Facilitate implementation of planned educational programs CHCEDS002 CHCEDS303A Contribute to student education in all developmental domains CHCEDS003 CHCEDS304A Contribute to organisation and management of classroom or centre CHCEDS004 CHCEDS306A Support the development of writing skills CHCEDS307A Support the development of numeracy skills CHCEDS006 CHCEDS308A CHCEDS312A Support the development of oral language skills Work with diversity in the education environment CHCEDS314A Work effectively in an education team CHCEDS314B CHCEDS314B Work effectively in an education team CHCEDS314A CHCEDS316B Comply with school administrative requirements CHCEDS008 CHCEDS319A Search and assess online information CHCEDS011 CHCEDS320B Set up and sustain individual and small group learning areas CHCEDS012 CHCEDS323A Support development of student research skills CHCEDS015 CHCEDS330B Support learning for students with disabilities in a classroom environment CHCEDS016 CHCEDS331B Contribute to the health and safety of students CHCEDS017 CHCEDS335A Support students with additional needs in the classroom environment CHCEDS018 CHCEDS407A Collect and analyse information to inform work strategies CHCEDS408A Support students mathematics learning for numeracy CHCEDS019 CHCEDS409A Support students literacy learning CHCEDS020

Vocational training resources 46 COMMUNITY SERVICES CHCEDS410A Assist in facilitation of student learning CHCEDS021 CHCEDS411B CHCEDS412B Use high-level communication skills in the education workplace Contribute to continuous improvement processes within the education environment CHCEDS415A Supervise students outside the classroom CHCEDS023 CHCEDS434A Provide support to students with autism spectrum disorder CHCEDS031 CHCEDS501A CHCEDS502B Identify and respond to student development needs Foster and support an effective learning environment CHCEDS503A Support the development of literacy skills CHCEDS504A Support the development and implementation of responsible behaviour CHCEDS514A CHCEDS514B Support learning and implementation of responsible behaviour (superseded) CHCEDS032 CHCES303C Use labour market information CHCES304B Deliver recruitment services CHCES311A Work effectively in employment services CHCES311B CHCES311B Work effectively in employment services CHCES311A CHCES312A Deliver contracted employment services CHCES404B Promote clients to employers CHCES411A CHCES413A CHCES415A Collect, analyse and apply labour market information Develop and monitor employment plans with clients Monitor and improve contracted employment services CHCES416A Plan and provide job search support CHCES502C Research and report on labour market information CHCES511B Manage contracted employment services

Vocational training resources 47 COMMUNITY SERVICES CHCFC301A Support the development of children (superseded) CHCECE010 CHCFC502A CHCFC503A CHCFC504A CHCFC505A CHCFC506A CHCFC507A CHCFC508A CHCFC512A CHCFC513A CHCFC514A CHCFC515A CHCFLE301A CHCFLE302A CHCFLE303A Foster physical development in early childhood Foster social development in early childhood Support emotional and psychological development in early childhood Foster cognitive development in early childhood Foster children s language and communication development Use music to enhance children s experience and development Foster children s aesthetic and creative development Foster physical development in middle childhood Foster social development in middle childhood Support emotional and psychological development in middle childhood Foster cognitive development in middle childhood Work with clients needing financial literacy education Educate clients in fundamental financial literacy skills Educate clients to understand debt and consumer credit CHCGROUP302D Support group activities CHCGROUP403D Plan and conduct group activities CHCHC311A Work effectively in a home and community care environment CHCHC311C CHCHC311C Work effectively in home and community care CHCHC311A CHCHC401A Coordinate and monitor home based support CHCHC401C CHCHC401C Coordinate and monitor home-based support CHCHC401A

Vocational training resources 48 COMMUNITY SERVICES CHCIC201B Communicate with children CHCIC301E Interact effectively with children CHCECE007 CHCIC302A CHCIC303B Support Aboriginal and/or Torres Strait Islander families to participate in children s services Work within a regulatory framework specific to children s services CHCIC501B Manage children s services workplace practice to address regulations and quality assurance CHCECE019 CHCIC510A Establish and implement plans for developing cooperative behaviour CHCECE020 CHCIC511A Implement and promote inclusive policies and practices in children s services CHCIC512A Plan and implement inclusion of children with additional needs CHCECE021 CHCICS301B Provide support to meet personal care needs CHCICS301A CHCICS302A Participate in the implementation of individualised plans CHCICS302B CHCICS302B Participate in the implementation of individualised plans CHCICS302A CHCICS303A Support individual health and emotional well being CHCICS304A Work effectively with carers CHCICS304B CHCICS304B Work effectively with carers CHCICS304A CHCICS305B Provide behaviour support in the context of individualised plans CHCICS305A CHCICS306A Provide basic foot skin and nail care (superseded) CHCICS306B CHCICS306B Provide basic foot, skin and nail care CHCICS306A CHCICS401B Facilitate support for personal care needs CHCICS401A CHCICS402B Facilitate individualised plans CHCICS402A CHCICS403A Conduct individual assessment

Vocational training resources 49 COMMUNITY SERVICES CHCICS404B Plan and provide advanced behaviour support CHCICS405B Facilitate groups for individual outcomes CHCICS405A CHCICS406B Support client self-management CHCICS406A CHCICS407B Support positive lifestyle CHCICS408B CHCICS409A CHCICS410A CHCINF302D Provide support to people with chronic disease Recognise and respond to suspected abuse of vulnerable people Support relationships with carers and families Maintain the organisation's information systems CHCINF303A Contribute to information requirements in the community sector (superseded) CHCINF303B CHCINF303B Contribute to information requirements in the community sector CHCINF303A CHCINF403C Coordinate information systems (superseded) CHCINF403E CHCINF403E Coordinate information systems CHCINF403C CHCINF407C Meet information needs of the community (superseded) CHCINF407D CHCINF407D Meet information needs of the community CHCINF407C CHCINF408C CHCINF505D Comply with information requirements of the aged care and community care sectors Meet statutory and organisation information requirements CHCLD315A Recognise stages of lifespan development CHCLD415A Confirm client developmental status CHCDEV001 CHCLD514B Analyse impacts of sociological factors on clients in community work and services CHCDEV002 CHCLD515A Analyse client information for service planning and delivery CHCDEV003 CHCLLN401A Support adult language and literacy learning and development

Vocational training resources 50 COMMUNITY SERVICES CHCLLN402A CHCLLN403A Support adult numeracy learning and development Identify clients with language, literacy and numeracy needs and respond effectively CHCMH301A Work effectively in mental health CHCMH301C CHCMH301C Work effectively in mental health CHCMH301A CHCMH401A Work effectively in mental health settings CHCMH402B CHCMH403A CHCMH404B CHCMH405A CHCMH408C CHCMH409A Apply understanding of mental health issues and recovery processes Establish and maintain communication and relationships to support the recovery process Conduct assessment and planning as part of the recovery process Work collaboratively to support recovery process Provide interventions to meet the needs of consumers with mental health and AOD issues Facilitate consumer, family and carer participation in the recovery process CHCMH411A Work with people with mental health issues CHCMH501A CHCMH504E Provide advanced supports to facilitate recovery Provide a range of services to people with mental health issues CHCNET301D Participate in networks CHCNET402B Establish and maintain effective networks CHCNET404B Facilitate links with other services CHCNET501A Work effectively with other services and networks CHCNET501C CHCNET501C Work effectively with other services and networks CHCNET501A CHCNET503D Develop new networks CHCOHS312A Follow safety procedures for direct care work CHCWHS312A

Vocational training resources 51 COMMUNITY SERVICES CHCORG201A Follow policies procedures and programs of the organisation CHCORG201C CHCORG201C Follow policies, procedures and programs of the organisation CHCORG201A CHCORG202C Work with others CHCORG303A Participate effectively in the work environment CHCORG303C CHCORG303C Participate effectively in the work environment CHCORG303A CHCORG322B Contribute to implementation of service delivery strategy CHCORG405C Maintain an effective work environment CHCORG405E CHCORG405E Maintain an effective work environment CHCORG405C CHCORG406A Supervise work CHCORG406C CHCORG406C Supervise work CHCORG406A CHCORG423A Maintain quality service delivery CHCORG423C CHCORG423C Maintain quality service delivery CHCORG423A CHCORG428A Reflect on and improve own professional practice CHCORG502B Work autonomously CHCORG506C Coordinate the work environment CHCORG506E CHCORG506E Coordinate the work environment CHCORG506C CHCORG525C Recruit and coordinate volunteers (superseded) CHCORG525D CHCORG525D Recruit and coordinate volunteers CHCORG525C CHCORG529B Provide coaching and motivation CHCORG611A Lead and develop others in a community sector workplace CHCORG611C CHCORG611C Lead and develop others in a community sector workplace CHCORG611A

Vocational training resources 52 COMMUNITY SERVICES CHCORG620D Promote and represent the service CHCORG624C Provide leadership in community service delivery CHCORG624E CHCORG624E Provide leadership in community service delivery CHCORG624C CHCORG627B Provide mentoring support to colleagues CHCOSHC401A Support children to participate in outside school hours care CHCSAC001 CHCOSHC402A Develop and implement activities in outside school hours care CHCSAC002 CHCOSHC402B Develop and implement activities in outside school hours care CHCSAC002 CHCOSHC403A Working effectively with children in outside school hours care CHCSAC003 CHCOSHC403B Work effectively with children in outside school hours care CHCSAC003 CHCPA301B CHCPA402B Deliver care services using a palliative approach Plan for and provide care services using a palliative approach CHCPAS401B Undertake pastoral care work CHCPOL301B Participate in policy development CHCPOL402C Contribute to policy development CHCPOL403C Undertake research activities CHCPOL501A Access evidence and apply in practice CHCPOL504B Develop and implement policy CHCPR301A Provide experiences to support children s play and learning CHCPR301B CHCPR301C Provide experiences to support children s play and learning CHCECE011 CHCPR302A Support sustainable practice CHCECE012 CHCPR303D Develop understanding of children s interests and developmental needs CHCECE013 CHCPR502E Organise experiences to facilitate and enhance children s development CHCECE022

Vocational training resources 53 COMMUNITY SERVICES CHCPR509A Gather, interpret and use information about children CHCECE023 CHCPR510B Design, implement and evaluate programs and care routines for children CHCECE024 CHCPROM503A Provide community focused promotion and prevention strategies CHCPROT409E Provide primary residential care CHCPRT009 CHCPROT424A Develop a child protection practice framework CHCPROT429A Work collaboratively to maintain a child safe environment CHCPRT003 CHCPROT502E Undertake and implement planning with atrisk children and young people and their families CHCPRT012 CHCPROT510E Support the progress and development of young people CHCPRT013 CHCPROT526B Work in a child protection environment CHCPROT603B Plan and manage provision of out of home care CHCPRT001 Identify and respond to children and young people at risk CHCCHILD401B CHCPRT002 Support the rights and safety of children and young people CHCCHILD404B CHCPRT003 Work collaboratively to maintain an environment safe for children and young people CHCPROT429A CHCPRT004 Work effectively in child protection to support children, young people and families CHCCHILD505B CHCPRT005 Work within a practice framework CHCPRT006 Build professional practice and sectoral expertise CHCPRT007 Provide supervision in the community CHCPRT008 Provide supervision in a secure system CHCPRT009 Provide primary residential care CHCPROT409E CHCPRT010 Work with children and young people with complex trauma and attachment issues and needs

Vocational training resources 54 COMMUNITY SERVICES CHCPRT012 Undertake and implement planning with atrisk children and young people and their families CHCPROT502E CHCPRT013 Support the progress and development of young people CHCPROT510E CHCPRT016 Work in the youth justice environment CHCYJ401B CHCPRT017 CHCPW401A CHCPW402A CHCPW403A Support Aboriginal and/or Torres Strait Islander young people in youth justice system Apply peer work practices in the mental health sector Contribute to the continuous improvement of mental health services for consumers and carers Apply lived experience in mental health peer work CHCPW404A Work effectively in trauma informed care CHCPW405A Promote and facilitate self-advocacy CHCPW408A Work effectively in carer mental health peer work CHCRF301D Work effectively with families to care for the child CHCRF301E CHCRF301E Work effectively with families to care for the child CHCRF301D CHCRF402B Provide intervention support to children and families CHCRF511A Work in partnership with families to provide appropriate care for children CHCECE026 CHCRH401A Work effectively in the leisure and health industry CHCRH401C CHCRH401C Work effectively in the leisure and health industry CHCRH401A CHCRH402B Undertake leisure and health programming CHCRH402A CHCRH404B Plan, implement and monitor leisure and health programs CHCRH404A CHCRH405B CHCRH406A Plan leisure and health programs for clients with complex needs Apply knowledge of human behaviour in leisure activity programs

Vocational training resources 55 COMMUNITY SERVICES CHCRH407A CHCRH503B Apply sociological concepts to leisure and health Develop leisure and health programs for clients with special needs CHCRH504B Coordinate planning, implementation and monitoring of leisure and health programs CHCRH504A CHCRH505C Conduct a program for children and young people with special needs CHCRH506A Provide leisure education CHCRH507A Apply concepts of human psychology to facilitate involvement in leisure programs CHCSAC001 Support children to participate in school age care CHCOSHC401A CHCSAC002 Develop and implement play and leisure experiences in school age care CHCOSHC402A CHCSAC003 Work collaboratively and respectfully with children in school age care CHCOSHC403A CHCSAC004 CHCSAC005 Support the holistic development of children in school age care Foster the holistic development and wellbeing of the child in school age care CHCSW401A Work effectively with forced migrants CHCSW402B Undertake bicultural work with forced migrants in Australia CHCVOL201B Be an effective volunteer CHCWHS312A Follow WHS safety procedures for direct care work CHCOHS312A CHCYJ401B Work in the youth justice environment CHCPRT016 CHCYTH001 Engage respectfully with young people CHCYTH401B CHCYTH002 Work effectively with young people in the youth work context CHCYTH402C CHCYTH003 Support young people to create opportunities in their lives CHCYTH403C CHCYTH004 Respond to critical situations CHCYTH407E CHCYTH005 Develop and implement procedures to enable young people to address their needs CHCYTH501A

Vocational training resources 56 COMMUNITY SERVICES CHCYTH008 Support young people to take collective action CHCYTH504A CHCYTH009 Support youth programs CHCYTH505E CHCYTH010 Provide services for young people appropriate to their needs and circumstances CHCYTH506B CHCYTH011 Work effectively with young people and their families CHCYTH511B CHCYTH012 Manage service response to young people in crisis CHCYTH608D CHCYTH301D Work effectively with young people CHCYTH301E CHCYTH301E Work effectively with young people CHCYTH301D CHCYTH401B Engage respectfully with young people CHCYTH001 CHCYTH402C Work effectively with young people in the youth work context CHCYTH002 CHCYTH403C Support young people to create opportunities in their lives CHCYTH003 CHCYTH404E Support young people in crisis CHCYTH407E Respond to critical situations CHCYTH004 CHCYTH501A Develop and implement procedures to enable young people to address their needs CHCYTH005 CHCYTH504A Support young people to take collective action CHCYTH008 CHCYTH505E Support youth programs CHCYTH009 CHCYTH506B Provide services for young people appropriate to their needs and circumstances CHCYTH010 CHCYTH511B Work effectively with young people and their families CHCYTH011 CHCYTH608D Manage service response to young people in crisis CHCYTH012 PSPMNGT605B Manage diversity

Vocational training resources 57 FINANCIAL SERVICES FNSACC301A Process financial transactions and extract interim reports FNSACC302A Administer subsidiary accounts and ledgers FNSACC303A Perform financial calculations FNSACC401A Process business tax requirements FNSACC402A Prepare operational budgets FNSACC403A Make decisions in a legal context FNSACC403B FNSACC403B Make decisions in a legal context FNSACC403A FNSACC404A Prepare financial statements for nonreporting entities FNSACC405A Maintain inventory records FNSACC406A FNSACC406A Set up and operate a computerised accounting system Set up and operate a computerised accounting system Using MYOB FNSACC407A Produce job costing information FNSACC501A FNSACC502B Provide financial and business performance information Prepare legally compliant tax returns for individuals FNSACC503A Manage budgets and forecasts FNSACC504A FNSACC505A FNSACC506A FNSACC507A Prepare financial reports for corporate entities Establish and maintain accounting information systems Implement and maintain internal control procedures Provide management accounting information FNSACM301A Administer financial accounts FNSACM302A Prepare, match and process receipts FNSACM303A Process payment documentation

Vocational training resources 58 FINANCIAL SERVICES FNSACM401A Evaluate and authorise payment requests FNSASIC301C FNSASIC302C FNSBKG401A FNSBKG402A FNSBKG403A FNSBKG404A Establish client relationship and analyse needs Develop, present and negotiate client solutions Develop and implement policies and procedures relevant to bookkeeping activities Establish and maintain a cash accounting system Establish and maintain an accrual accounting system Carry out business activity and instalment activity statement tasks FNSBKG405A Establish and maintain a payroll system FNSCRD301A Process applications for credit FNSCRD302A Monitor and control accounts receivable FNSCRD405A Manage overdue customer accounts FNSCUS402A Resolve disputes FNSFLT201A Develop and use a personal budget $11 FNSFLT202A Develop and use a savings plan $11 FNSFLT203A Develop understanding of debt and consumer credit $11 FNSFLT204A Develop understanding of superannuation $11 FNSFLT205A Develop understanding of the Australian financial system and markets $11 FNSFLT206A Develop understanding of taxation $11 FNSICSAM301B Identify opportunities for cross-selling products and services FNSSAM301A $12 FNSICSAM402B Implement a sales plan FNSSAM402A $12 FNSINC301A FNSINC401A Work effectively in the financial services industry Apply principles of professional practice to work in the financial services industry

Vocational training resources 59 FINANCIAL SERVICES FNSORG301A Administer fixed asset register FNSRTS301A Provide customer service in a retail agency FNSRTS303A Balance retail transactions FNSRTS304A Administer debit card services FNSRTS305A Process customer accounts FNSRTS306A Process customer transactions FNSRTS308A Balance cash holdings FNSRTS309A Maintain main bank account FNSRTS402A Prepare government returns and reports FNSSAM301A Identify opportunities for cross-selling products and services FNSSAM402A Implement a sales plan FOOD PROCESSING FDFFS2001A Implement the food safety program and procedures FDFOHS2001A Participate in OHS processes FDFOP1004A Prepare basic mixes FDFOP1005A Operate basic equipment FDFOP2041A Operate a mixing or blending and cooking process FDFOP2052A Operate a chocolate tempering process FDFOP2061A Use numerical applications in the workplace

Vocational training resources 60 HEALTH HLTAH301A Assist with an allied health program HLTAH301C HLTAH301C Assist with an allied health program HLTAH301A HLTAH415A Assist with the screening of dietary requirements and special diets HLTAH415C HLTAH415C Assist with the screening of dietary requirements and special diets HLTAH415A HLTAHW001 HLTAHW002 Work with Aboriginal and/or Torres Strait Islander clients and communities Support clients to obtain access to health services HLTAID001 Provide cardiopulmonary resuscitation HLTAID002 Provide basic emergency life support HLTAID003 Provide first aid HLTAID004 Provide an emergency first aid response in an education and care setting HLTAMBFC301B Communicate with clients and colleagues to support health care HLTAMBFC301D HLTAMBFC301D Communicate with clients and colleagues to support health care HLTAMBFC301B HLTAMBFC402C HLTAMBPD401C HLTAMBT301B HLTAP301B Communicate in complex or difficult situations Manage personal stressors in the work environment Transport non-emergency clients under operational conditions Recognise healthy body systems in a health care context HLTAP401B Confirm physical health status HLTAP501A Analyse health information HLTAP501C HLTAP501C Analyse health information HLTAP501A HLTCOM301C Provide specific information to clients HLTCOM404C Communicate effectively with clients

Vocational training resources 61 HEALTH HLTCOM405D Administer a practice HLTCOM406C Make referrals to other health care professionals when appropriate HLTCOM407B Provide reception services for a practice HLTCOM408D Use specific health terminology to communicate effectively HLTCOM503D Manage a practice HLTCR401C Work effectively in community rehabilitation HLTCSD201B Maintain high standard of client service HLTCSD201D HLTCSD201D Maintain high standard of client service HLTCSD201B HLTCSD203B Prepare and maintain beds HLTCSD203D HLTCSD203D Prepare and maintain beds HLTCSD203B HLTCSD208B Transport clients HLTCSD208D HLTCSD208D Transport clients HLTCSD208B HLTCSD302B Assist with lifestyle and social support needs HLTCSD302D HLTCSD302D Assist with lifestyle and social support needs HLTCSD302B HLTCSD304B Support the care of clients (superseded) HLTCSD304D HLTCSD304D Support the care of clients HLTCSD304B HLTCSD305B Assist with client movement HLTCSD305D HLTCSD305D Assist with client movement HLTCSD305B HLTCSD306B Respond effectively to difficult or challenging behaviour HLTCSD306D HLTCSD306D Respond effectively to behaviours of concern HLTCSD306B HLTCSD307B Care for the home environment of clients HLTCSD307D

Vocational training resources 62 HEALTH HLTCSD307D Care for the home environment of clients HLTCSD307B HLTDA306D Assist with administration in dental practice HLTFA211A Provide basic emergency life support HLTAID002 HLTFA311A Apply first aid HLTAID003 HLTFS201B Distribute meals and refreshments to clients HLTFS201D HLTFS201D Distribute meals and refreshments to clients HLTFS201B HLTFS204B Provide ward or unit based food preparation and distribution services HLTFS204D HLTFS204D Provide ward or unit based food preparation and distribution services HLTFS204B HLTFS205B Perform kitchenware washing HLTFS205D HLTFS205D Perform kitchenware washing HLTFS205B HLTFS207C Follow basic food safety practices HLTFS309C Oversee the day-to-day implementation of food safety in the workplace HLTFS310C Apply and monitor food safety requirements HLTFS311C Develop food safety programs HLTFS312C Conduct food safety audits HLTHIR301A Communicate and work effectively in health HLTHIR301C HLTHIR301C Communicate and work effectively in health HLTHIR301A HLTHIR402B Contribute to organisational effectiveness in the health industry HLTHIR402D HLTHIR402D Contribute to organisational effectiveness in the health industry HLTHIR402B HLTHIR403C HLTHIR404D Work effectively with culturally diverse clients and co-workers Work effectively with Aboriginal and/or Torres Strait Islander people

Vocational training resources 63 HEALTH HLTHIR501C Maintain an effective health work environment HLTHIR505D HLTHIR506C Provide leadership in promoting effective work practices in health Implement and monitor compliance with legal and ethical requirements HLTHSE204B Follow safe manual handling practices HLTHSE204D HLTHSE204D Follow safe manual handling practices HLTHSE204B HLTIN301C HLTIN403C Comply with infection control policies and procedures Implement and monitor infection control policy and procedures HLTMS203B Undertake routine stock maintenance HLTMS203D HLTMS203D Undertake routine stock maintenance HLTMS203B HLTMS206B Perform general cleaning tasks in a clinical setting HLTMS206D HLTMS206D Perform general cleaning tasks in a clinical setting HLTMS206B HLTMS208B Handle waste in a health care environment HLTMS208D HLTMS208D Handle waste in a health care environment HLTMS208B HLTNA301D Provide assistance to nutrition and dietetic services HLTNA302B Plan and evaluate meals and menus to meet recommended dietary guidelines HLTNA302D HLTNA302D Plan and evaluate meals and menus to meet recommended dietary guidelines HLTNA302B HLTNA303B Plan and modify meals and menus according to nutrition care plans HLTNA303D HLTNA303D Plan and modify meals and menus according to nutrition care plans HLTNA303B HLTNA304B Plan meals and menus to meet cultural and religious needs HLTNA304D HLTNA304D Plan meals and menus to meet cultural and religious needs HLTNA304B

Vocational training resources 64 HEALTH HLTOHS200A Participate in OHS processes HLTWHS200A HLTOHS300B Contribute to OHS processes HLTWHS300A HLTOHS400A Maintain OHS processes HLTWHS401A HLTPAT305D Operate efficiently within a pathology and specimen collection environment HLTPAT306D Perform blood collection HLTPAT308D HLTPAT317C Identify and respond to clinical risks associated with pathology specimen collection Operate effectively within a pathology testing environment HLTPM501B Manage in a health care business HLTRAH302C Undertake home visits HLTSUP401B Supervise in a health setting HLTWHS001 Participate in workplace health and safety HLTWHS002 Follow safe work practices for direct client care HLTWHS003 Maintain work health and safety HLTWHS004 Manage work health and safety HLTWHS200A Participate in WHS processes HLTOHS200A HLTWHS300A Contribute to WHS processes HLTOHS300A HLTWHS401A Maintain workplace WHS processes HLTOHS400A HLTWHS456A Identify, assess and control WHS risk in own work HLTWHS501A Manage workplace WHS processes MSL953001A Receive and prepare samples for testing MSL973002A Prepare working solutions

Vocational training resources 65 INFORMATION AND COMMUNICATIONS ICAICT101A Operate a personal computer Using Windows 7 ICAICT102A Operate word-processing applications ICAICT103A Use, communicate and search securely on the internet ICAICT104A Use digital devices ICAICT105A Operate spreadsheet applications Using Excel 2010 ICAICT106A Operate presentation packages ICAICT201A ICAICT202A Use computer operating systems and hardware Work and communicate effectively in an IT environment ICAICT203A Operate application software packages ICAICT204A ICAICT205A Operate a digital media technology package Design basic organisational documents using computing packages ICAICT206A Install software applications ICAICT209A Interact with ICT clients ICAICT210A ICAICT211A ICAICT212A Operate database applications Using Access 2007 Identify and use basic current industryspecific technologies Incorporate Indigenous needs and perspectives into IT environment ICAICT301A Create user documentation ICAICT302A Install and optimise operating system software ICAICT303A Connect internal hardware components ICAICT306A Migrate to new technology ICAICT308A Use advanced features of computer applications ICANWK301A Provide network systems administration

Vocational training resources 66 INFORMATION AND COMMUNICATION ICANWK302A Identify and resolve network problems ICANWK304A Administer network peripherals ICASAS201A ICASAS202A Maintain inventories for equipment, software and documentation Apply problem-solving techniques to routine IT malfunctions ICASAS203A Connect hardware peripherals ICASAS204A Record client support requirements ICASAS205A Maintain IT system integrity ICASAS206A Detect and protect from spam and destructive software ICASAS207A Protect and secure information assets ICASAS208A Maintain IT equipment and consumables ICASAS301A Run standard diagnostic tests ICASAS303A Care for computer hardware ICASAS304A Provide basic system administration ICASAS305A Provide IT advice to clients ICASAS306A Maintain equipment and software ICAWEB201A ICAWEB301A Use social media tools for collaboration and engagement Create a simple markup language document ICAWEB303A Produce digital images for the web ICPMM263C Access and use the Internet ICPMM321C Capture a digital image

Vocational training resources 67 PROPERTY SERVICES CPCCOHS1001A Work safely in the construction industry CPPCCL2001A Use hot water extraction CPPCCL2002A Use bonnet cleaning CPPCCL2003A Use dry foam shampoo CPPCCL2007A Perform basic stain removal CPPCLO1040A Prepare for work in the cleaning industry CPPCLO1041A Apply basic communication skills CPPCLO2001A Maintain hard floor surfaces CPPCLO2004A Maintain carpeted floors CPPCLO2009A Clean glass surfaces CPPCLO2010A Clean ceiling surfaces and fittings CPPCLO2015A Maintain furniture, fittings and room dressing CPPCLO2017A Clean wet areas CPPCLO2019A Sort and remove waste and recyclable materials CPPCLO2033A Plan for safe and efficient cleaning activities CPPCLO2035A Maintain cleaning storage areas CPPCLO2037A Clean external surfaces CPPCLO2043A Clean using microfibre techniques CPPCLO3002A Restore a hard floor surface CPPCLO3003A Replace a hard floor finish CPPCLO3013A Clean window coverings CPPCLO3014A Maintain clean room environments CPPCLO3016A Wash furniture and fittings CPPCLO3020A Clean using pressure washing CPPCLO3021A Clean industrial machinery

Vocational training resources 68 PROPERTY SERVICES CPPCLO3036A Clean at high levels CPPCLO3038A Clean food-handling areas CPPCLO3039A Support leadership in the workplace CPPCLO4022A Organise and monitor cleaning operations CPPCLO4024A Control the supply of resources to the work site CPPCLO4025A Provide quotation for cleaning services CPPCMN2002A Participate in workplace safety arrangements CPPCMN2003A Provide effective client service CPPCMN3001B CPPCMN3003A Participate in environmentally sustainable work practices Contribute to workplace safety arrangements CPPCMN3004A Respond to enquiries and complaints CPPCMN4001B CPPCMN4002B Develop workplace policies and procedures for sustainability Implement and monitor environmentally sustainable work practices CPPCMN4004B Facilitate effective client relationships CPPCMN4005A Facilitate effective teamwork CPPCMN4006A Facilitate effective workplace relationships CPPCMN4007A Manage workplace safety arrangements

Vocational training resources 69 RETAIL SERVICES SFIDIST202C Retail fresh, frozen and live seafood $10 SIRRFSA001A Apply retail food safety practices $10 SIRRFSA002A Monitor food safety program SIRRFSA302 SIRRFSA302 Monitor food safety program SIRRFSA002A $12 $12 SIRRMER001A Merchandise food products $10 SIRRMER002A Pack and display meat products $10 SIRRMER003A Prepare and display fast food items $10 SIRRMER004A Prepare and display bakery products $10 SIRRRPK001A Advise on food products and services $10 SIRRRPK002A Advise on meat products $10 SIRRRPK003A Advise on fast food products $10 SIRRRPK004A Advise on bakery products $10 SIRRRPK005A Advise on seafood products $10 SIRRRPK006A Recommend liquor products $12 SIRRRPK007A SIRRRPK008A Recommend and fit clothing or footwear and products and services Recommend jewellery products and services $12 $12 SIRRRPK009A Recommend toddler and baby products $12 SIRRRPK010A Recommend home and home improvement products and services $12 SIRRRPK011A Recommend books or newsagency services $12 SIRRRPK012A SIRRRPK013A Recommend business and leisure products and services Hire and sell video and DVD products and services $12 $12 SIRRRPK014A Recommend specialised products and services SIRRRPK214 $12 SIRRRPK214 Recommend specialised products and services SIRRRPK014A $12

Vocational training resources 70 RETAIL SERVICES SIRWINV302 Monitor inventory capacity to meet demand $12 SIRWSLS002A Build sales relationships SIRWSLS301 SIRWSLS003A Optimise customer and territory coverage SIRWSLS305 SIRWSLS005A Analyse and achieve sales targets SIRWSLS303 SIRWSLS006A Build sales of branded products SIRWSLS304 SIRWSLS301 Build sales relationships SIRWSLS002A SIRWSLS303 Analyse and achieve sales targets SIRWSLS005A SIRWSLS304 Build sales of branded products SIRWSLS006A SIRWSLS305 Optimise customer and territory coverage SIRWSLS003A $12 $12 $12 $12 $12 $12 $12 $12 SIRXADM001A Apply retail office procedures $10 SIRXADM002A Coordinate retail office $12 SIRXCCS001A Apply point-of-sale handling procedures SIRXCCS201 SIRXCCS002A Interact with customers SIRXCCS202 SIRXCCS003A Coordinate interaction with customers SIRXCCS304 $10 $10 $12 SIRXCCS004A Develop business-to-business relationships (superseded) SIRXCCS407 SIRXCCS006A Maintain business-to-business relationships (superseded) SIRXCCS305 $12 SIRXCCS201 Apply point-of-sale handling procedures SIRXCCS001A SIRXCCS202 Interact with customers SIRXCCS002A $10 $10 SIRXCCS203 Promote loyalty programs $10 SIRXCCS304 Coordinate interaction with customers SIRXCCS003A SIRXCCS305 Maintain business-to-business relationships SIRXCCS006A $12 $12

Vocational training resources 71 RETAIL SERVICES SIRXCCS406 Provide professional customer service for high value and complex sales SIRXCCS407 Develop business-to-business relationships SIRXCCS004A SIRXCCS408 Build retail relationships and sustain customer loyalty SIRXCLM001A Organise and maintain work areas (superseded) SIRXCLM101 $10 SIRXCLM002A Manage store facilities (superseded) SIRXCLM402 SIRXCLM101 Organise and maintain work areas SIRXCLM001A SIRXCLM402 Manage store facilities SIRXCLM002A $10 SIRXCOM001A Communicate in the workplace (superseded) SIRXCOM101 $10 SIRXCOM101 Communicate in the workplace to support team and customer outcomes SIRXCOM001A $10 SIRXCOM202 Communicate with customers using technologies $10 SIRXEBS001A Acquire and retain online customers SIRXFIN001A Balance point-of-sale terminal (superseded) SIRXFIN201 $10 SIRXFIN002A Perform retail finance duties $10 SIRXFIN003A Produce financial reports $12 SIRXFIN004A Manage financial resources SIRXFIN005A Manage operations to budget SIRXFIN201 Balance and secure point-of-sale terminal SIRXFIN001A $10 SIRXGLC001A Monitor compliance with legal and legislative requirements affecting business operation SIRXGLC401 SIRXGLC401 Monitor compliance with the legislative requirements for establishing a retail business SIRXGLC001A SIRXHRM001A Administer human resources policy SIRXHRM002A Recruit and select personnel

Vocational training resources 72 RETAIL SERVICES SIRXICT001A Operate retail technology $10 SIRXICT002A Use computers as part of business and e- commerce processes $12 SIRXICT003A Operate retail information technology systems SIRXICT303 $12 SIRXICT303 Operate retail information technology systems SIRXICT003A $12 SIRXICT404 Adopt mobile commerce applications to improve sales and service SIRXIND001A Work effectively in a retail environment SIRXIND101 $10 SIRXIND101 Work effectively in a customer service environment SIRXIND001A $10 SIRXIND102 Plan a career in the retail industry $10 SIRXINV001A Perform stock control procedures $10 SIRXINV002A Maintain and order stock $12 SIRXINV003A Plan inventory levels SIRXINV004A Buy merchandise SIRXINV404 SIRXINV005A Control inventory SIRXINV404 Manage retail merchandise SIRXINV004A SIRXINV407 Manage suppliers SIRXMER001A Merchandise products SIRXMER201 SIRXMER002A Coordinate merchandise presentation SIRXMER303 SIRXMER003A Monitor in-store visual merchandising display SIRXMER406 $10 $12 SIRXMER004A Manage merchandise and store presentation SIRXMER405A SIRXMER005A Create a display SIRXMER202 SIRXMER006A Present products SIRXMER304 SIRXMER201 Merchandise products SIRXMER001A $12 $10

Vocational training resources 73 RETAIL SERVICES SIRXMER202 Plan, create and maintain displays SIRXMER005A SIRXMER303 Coordinate merchandise presentation SIRXMER002A SIRXMER304 Present products SIRXMER006A $10 $12 $12 SIRXMER405 Manage store presentation and pricing SIRXMER406 Monitor in-store visual merchandising display SIRXMER003A SIRXMGT001A Coordinate work teams $12 SIRXMGT002A Maintain employee relations $12 SIRXMGT003A Lead and manage people SIRXMGT004A Analyse and communicate information SIRXMGT005A Set strategic plans SIRXMGT006A Initiate and implement change SIRXMGT508 Plan and prepare for business sustainability SIRXMGT509 Manage diversity within the business SIRXMPR001A Profile a retail market SIRXOHS001A Apply safe working practices SIRXWHS101 SIRXOHS002A Maintain store safety SIRXWHS302 SIRXOHS003A Provide a safe work environment SIRXWHS403 $10 $12 SIRXPRO008A Access product and service performance data $10 SIRXQUA001A Develop innovative ideas at work $12 SIRXQUA002A Lead a team to foster innovation SIRXQUA003A Create an innovative work environment SIRXQUA004A Set up systems that support innovation SIRXQUA005A Maintain operational quality and productivity

Vocational training resources 74 RETAIL SERVICES SIRXRPK001A SIRXRPK002A Recommend health and nutritional products and services Recommend hair, beauty and cosmetic products and services $12 $12 SIRXRSK001A Minimise theft SIRXRSK201 $10 SIRXRSK002A Maintain store security $12 SIRXRSK003A Apply store security systems and procedures $12 SIRXRSK004A Control store security SIRXRSK404 SIRXRSK201 Minimise loss SIRXRSK001A SIRXRSK404 Control store security SIRXRSK004A SIRXSLS001A Sell products and services SIRXSLS201 $10 $10 SIRXSLS002A Advise on products and services $10 SIRXSLS003A Coordinate sales performance SIRXSLS304 SIRXSLS004A Build relationships with customers SIRXSLS303 SIRXSLS005A Manage sales and service delivery SIRXSLS406 SIRXSLS006A Lead a sales team (superseded) SIRXSLS410 $12 $12 SIRXSLS009A Manage sales teams SIRXSLS201 Sell products and services SIRXSLS001A SIRXSLS303 Build relationships with customers SIRXSLS004A SIRXSLS304 Coordinate sales performance SIRXSLS003A SIRXSLS406 Manage sales and service delivery SIRXSLS005A SIRXSLS410 Lead a sales representatives team SIRXSLS006A SIRXWHS101 Apply safe work practices SIRXOHS001A $10 $12 $12 $10

Vocational training resources 75 RETAIL SERVICES SIRXWHS302 Maintain store safety SIRXOHS002A SIRXWHS403 Provide a safe work environment SIRXOHS003A $12

Vocational training resources 76 TOURISM, TRAVEL AND HOSPITALITY SITHACS001B Provide accommodation reception services SITHACS303 SITHACS002B Conduct night audit SITHACS302 SITHACS003A Provide porter services SITHACS204 SITHACS004B Provide housekeeping services to guests SITHACS201 SITHACS005B Prepare rooms for guests SITHACS202 SITHACS006B Clean premises and equipment SITHACS101 SITHACS007B Launder linen and guest clothes SITHACS203 SITHACS008B Provide valet service SITHACS301 SITHACS101 Clean premises and equipment SITHACS006B SITHACS201 Provide housekeeping services to guests SITHACS004B SITHACS202 Prepare rooms for guests SITHACS005B SITHACS203 Launder linen and guest clothes SITHACS007B SITHACS204 Provide porter services SITHACS003A SITHACS301 Provide valet service SITHACS008B SITHACS302 Conduct night audit SITHACS002B SITHACS303 Provide accommodation reception services SITHACS001B SITHCCC001B Organise and prepare food SITHCCC102 SITHCCC002A Present food SITHCCC102 SITHCCC003B Receive and store kitchen supplies SITXINV202 SITHCCC004B Clean and maintain kitchen premises SITHKOP101

Vocational training resources 77 TOURISM, TRAVEL AND HOSPITALITY SITHCCC005A Use basic methods of cookery SITHCCC201 SITHCCC006A Prepare appetisers and salads SITHCCC202 SITHCCC007A Prepare sandwiches SITHCCC103 SITHCCC008A Prepare stocks sauces and soups SITHCCC203 SITHCCC009A Prepare vegetables fruit eggs and farinaceous dishes SITHCCC204 SITHCCC010A Select prepare and cook poultry SITHCCC301 SITHCCC011A Select prepare and cook seafood SITHCCC302 SITHCCC012A Select prepare and cook meat SITHCCC303 SITHCCC013A Prepare hot and cold desserts SITHPAT306 SITHCCC014A Prepare pastries cakes and yeast goods SITHCCC308 SITHCCC015A Plan and prepare food for buffets SITHCCC304 SITHCCC016A Develop cost effective menus SITHCCC021B Handle and serve cheese SITHCCC306 SITHCCC025A Monitor catering revenue and costs SITHCCC026A Establish and maintain quality control of food SITHCCC027A Prepare cook and serve food for food service SITHCCC207 SITHCCC028A Prepare cook and serve food for menus SITHCCC309 SITHCCC029A Prepare foods according to dietary and cultural needs SITHCCC307 SITHCCC031A Operate a fast food outlet SITHCCC102 SITHCCC038B Plan catering for an event or function SITHKOP404 SITHCCC101 Use food preparation equipment

Vocational training resources 78 TOURISM, TRAVEL AND HOSPITALITY SITHCCC102 Prepare simple dishes SITHCCC001B SITHCCC103 Prepare sandwiches SITHCCC007A SITHCCC201 Produce dishes using basic methods of cookery SITHCCC005A SITHCCC202 Produce appetisers and salads SITHCCC006A SITHCCC203 Produce stocks, sauces and soups SITHCCC008A SITHCCC204 Produce vegetable, fruit, egg and farinaceous dishes SITHCCC009A SITHCCC207 Use cookery skills effectively SITHCCC027A SITHCCC301 Produce poultry dishes SITHCCC010A SITHCCC302 Produce seafood dishes SITHCCC011A SITHCCC303 Produce meat dishes SITHCCC012A SITHCCC304 Produce and serve food for buffets SITHCCC015A SITHCCC306 Handle and serve cheese SITHCCC021B SITHCCC307 Prepare food to meet special dietary requirements SITHCCC029A SITHCCC308 Produce cakes, pastries and breads SITHCCC014A SITHCCC309 Work effectively as a cook SITHCCC028A SITHFAB001C Clean and tidy bar areas SITHFAB101 SITHFAB002C Operate a bar SITHFAB202 SITHFAB003A Serve food and beverage to customers SITHFAB206 SITHFAB004A Provide food and beverage service SITHFAB307 SITHFAB005A Provide table service of alcoholic beverages

Vocational training resources 79 TOURISM, TRAVEL AND HOSPITALITY SITHFAB006A Operate cellar systems SITHFAB007A Complete retail liquor sales SITHFAB008A Provide room service SITHFAB205 SITHFAB009A Provide responsible service of alcohol SITHFAB201 SITHFAB010C Prepare and serve non-alcoholic beverages SITHFAB203 SITHFAB011A Develop and update food and beverage knowledge SITHFAB012B Prepare and serve espresso coffee SITHFAB204 SITHFAB013A Provide specialist advice on food SITHFAB309 SITHFAB014A Provide specialist advice on wine SITHFAB015A Prepare and serve cocktails SITHFAB303 SITHFAB016A Plan and monitor espresso coffee service SITHFAB401 SITHFAB018A Provide silver service SITHFAB308 SITHFAB020A SITHFAB021A Apply food and beverage skills in the workplace Provide and coordinate food and beverage service SITHFAB101 Clean and tidy bar areas SITHFAB001C SITHFAB201 Provide responsible service of alcohol SITHFAB009A SITHFAB202 Operate a bar SITHFAB002C SITHFAB203 Prepare and serve non-alcoholic beverages SITHFAB010C SITHFAB204 Prepare and serve espresso coffee SITHFAB012B SITHFAB205 Provide room service SITHFAB008A SITHFAB206 Serve food and beverage SITHFAB003A

Vocational training resources 80 TOURISM, TRAVEL AND HOSPITALITY SITHFAB303 Prepare and serve cocktails SITHFAB015A SITHFAB307 Provide table service of food and beverage SITHFAB004A SITHFAB308 Provide silver service SITHFAB018A SITHFAB309 Provide advice on food SITHFAB013A SITHFAB401 Plan and monitor espresso coffee service SITHFAB016A SITHGAM001A Attend gaming machines SITHGAM202 SITHGAM002A Operate a TAB outlet SITHGAM203 SITHGAM003A Conduct a Keno game SITHGAM204 SITHGAM006A Provide responsible gambling services SITHGAM201 SITHGAM201 Provide responsible gambling services SITHGAM006A SITHGAM202 Attend gaming machines SITHGAM001A SITHGAM203 Operate a TAB outlet SITHGAM002A SITHGAM204 Conduct Keno games SITHGAM003A SITHIND001B Develop and update hospitality industry knowledge SITHIND201 SITHIND002A Apply hospitality skills in the workplace SITHIND202 SITHIND003A Provide and coordinate hospitality service SITHIND301 SITHIND101 Use hygienic practices for hospitality service SITHIND201 Source and use information on the hospitality industry SITHIND001B SITHIND202 Use hospitality skills effectively SITHIND002A SITHIND301 Work effectively in hospitality service SITHIND003A

Vocational training resources 81 TOURISM, TRAVEL AND HOSPITALITY SITHKOP101 Clean kitchen premises and equipment SITHCCC004B SITHKOP302 Plan and cost basic menus SITHKOP402 Develop menus for special dietary requirements SITHKOP403 Coordinate cooking operations SITHKOP404 Plan catering for events or functions SITHCCC038B SITHPAT012A Plan patisserie operations SITHPAT306 Produce desserts SITHCCC013A SITTHPR301B Plan and organise daily work SITTIND001B Develop and update tourism industry knowledge SITTIND201 SITTIND201 Source and use information on the tourism and travel industry SITTIND001B SITTTOP002A Load touring equipment and conduct predeparture checks SITTTOP301 SITTTOP004B Set up and operate a camp site SITTTOP402 SITTTOP005A Provide camp site catering SITTTOP302 SITTTOP301 Load touring equipment SITTTOP002A SITTTOP302 Provide outdoor catering SITTTOP005A SITTTOP402 Set up and operate a campsite SITTTOP004B SITTTSL001A Operate an online information system Using Internet Explorer SITTTSL201 SITTTSL002A Access and interpret product information SITTTSL202 SITTTSL004A Source and provide Australian destination information and advice SITTTSL302 SITTTSL005A Sell tourism products and services SITTTSL303 SITTTSL006B Prepare quotations SITTTSL304

Vocational training resources 82 TOURISM, TRAVEL AND HOSPITALITY SITTTSL007B Receive and process reservations SITTTSL305 SITTTSL008B Book and coordinate supplier services SITTTSL306 SITTTSL009B Process travel-related documentation SITTTSL307 SITTTSL012B Construct domestic airfares SITTTSL309 SITTTSL201 Operate an online information system SITTTSL001A SITTTSL202 Access and interpret product information SITTTSL002A SITTTSL301 Provide advice on international destinations SITTTSL302 Provide advice on Australian destinations SITTTSL004A SITTTSL303 Sell tourism products and services SITTTSL005A SITTTSL304 Prepare quotations SITTTSL006B SITTTSL305 Process reservations SITTTSL007B SITTTSL306 Book supplier services SITTTSL008B SITTTSL307 Process travel-related documentation SITTTSL009B SITTTSL308 Use a computerised reservations or operations system SITTTSL309 Source airfares for domestic flights SITTTSL012B SITTTSL310 Construct normal international airfares SITTTSL311 Construct promotional international airfares SITTTSL312 Construct advanced international airfares SITTVAF002A Provide a briefing or scripted commentary SITXCOM202 SITXADM001A Perform office procedures SITXADM002A Source and present information SITXCOM101

Vocational training resources 83 TOURISM, TRAVEL AND HOSPITALITY SITXADM003A Write business documents (superseded) SITXADM004A Plan and manage meetings (superseded) SITXCCS001B Provide visitor information (superseded) SITXCCS201 SITXCCS002A Provide quality customer service (superseded) SITXCCS401 SITXCCS003A Manage quality customer service (superseded) SITXCCS501 SITXCCS004A Provide club reception services (superseded) SITXCCS302 SITXCCS101 Provide information and assistance SITXCCS201 Provide visitor information SITXCCS001B SITXCCS202 Interact with customers SITXCCS301 Provide lost and found services SITXCCS305A SITXCCS302 Provide club reception services SITXCCS004A SITXCCS303 Provide service to customers SITXCOM001A SITXCCS305A Provide lost and found facility (superseded) SITXCCS301 SITXCCS401 Enhance the customer service experience SITXCCS002A SITXCCS501 Manage quality customer service SITXCCS003A SITXCOM001A Work with colleagues and customers (superseded) SITXCCS303 SITXCOM002A Work in a socially diverse environment (superseded) SITXCOM201 SITXCOM003A Deal with conflict situations (superseded) SITXCOM401 SITXCOM004A Communicate on the telephone (superseded) SITXCOM005A Make presentations (superseded) SITXCOM101 Source and present information SITXADM002A

Vocational training resources 84 TOURISM, TRAVEL AND HOSPITALITY SITXCOM201 Show social and cultural sensitivity SITXCOM002A SITXCOM202 Provide a briefing or scripted commentary SITTVAF002A SITXCOM401 Manage conflict SITXCOM003A SITXENV001A SITXENV002A Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices SITXEVT003B Process and monitor event registrations SITXEVT302 SITXEVT004B Coordinate on-site event registrations SITXEVT303 SITXEVT005B Organise in-house events or functions SITXEVT401 SITXEVT017B Provide on-site event management services SITXEVT303 SITXEVT302 Process and monitor event registrations SITXEVT003B SITXEVT303 Coordinate on-site event registrations SITXEVT004B SITXEVT401 Plan in-house events or functions SITXEVT005B SITXEVT505 Manage on-site event operations SITXFIN001A Process financial transactions SITXFIN201 SITXFIN002A Maintain financial records SITXFIN003A Interpret financial information SITXFIN401 SITXFIN004A Manage finances within a budget SITXFIN402 SITXFIN005A Prepare and monitor budgets SITXFIN501 SITXFIN008A Manage financial operations SITXFIN201 Process financial transactions SITXFIN001A SITXFIN401 Interpret financial information SITXFIN003A

Vocational training resources 85 TOURISM, TRAVEL AND HOSPITALITY SITXFIN402 Manage finances within a budget SITXFIN004A SITXFIN501 Prepare and monitor budgets SITXFIN005A SITXFSA001A Implement food safety procedures SITXFSA201 SITXFSA002A Develop and implement a food safety program SITXFSA401 SITXFSA003A Transport and store food in a safe and hygienic manner SITXFSA202 SITXFSA101 Use hygienic practices for food safety SITXOHS002A SITXFSA201 Participate in safe food handling practices SITXFSA001A SITXFSA202 Transport and store food SITXFSA003A SITXFSA401 Develop and implement a food safety program SITXFSA002A SITXGLC001A Develop and update legal knowledge required for business compliance SITXGLC501 SITXGLC501 Research and comply with regulatory requirements SITXGLC001A SITXHRM001A Coach others in job skills SITXHRM301 SITXHRM002A Recruit select and induct staff SITXHRM501 SITXHRM003A Roster staff SITXHRM401 SITXHRM005A Lead and manage people SITXHRM402 SITXHRM006A Monitor staff performance SITXHRM503 SITXHRM007A Manage workplace diversity SITXHRM008A Manage workplace relations SITXHRM301 Coach others in job skills SITXHRM001A SITXHRM401 Roster staff SITXHRM003A SITXHRM402 Lead and manage people SITXHRM005A

Vocational training resources 86 TOURISM, TRAVEL AND HOSPITALITY SITXHRM501 Recruit, select and induct staff SITXHRM002A SITXHRM503 Monitor staff performance SITXHRM006A SITXINV001A Receive and store stock SITXINV201 SITXINV002A Control and order stock SITXINV401 SITXINV201 Receive and store stock SITXINV001A SITXINV202 Maintain the quality of perishable items SITHCCC003B SITXINV401 Control stock SITXINV002A SITXMGT001A Monitor work operations SITXMGT401 SITXMGT002A Develop and implement operational plans SITXMGT003A Manage projects SITXMGT502 SITXMGT004A Develop and implement a business plan SITXMGT005A Manage business risk SITXMGT006A Establish and conduct business relationships SITXMGT501 SITXMGT401 Monitor work operations SITXMGT001A SITXMGT501 Establish and conduct business relationships SITXMGT006A SITXMGT502 Manage projects SITXMGT003A SITXMPR002A Create a promotional display or stand SITXMPR402 SITXMPR003A Plan and implement sales activities SITXMPR403 SITXMPR004A Coordinate marketing activities SITXMPR404 SITXMPR005A Develop and manage marketing strategies SITXMPR502

Vocational training resources 87 TOURISM, TRAVEL AND HOSPITALITY SITXMPR402 Create a promotional display or stand SITXMPR002A SITXMPR403 Plan and implement sales activities SITXMPR003A SITXMPR404 Coordinate marketing activities SITXMPR004A SITXMPR502 Develop and implement marketing strategies SITXMPR005A SITXOHS001B Follow health safety and security procedures SITXWHS101 SITXOHS002A Follow workplace hygiene procedures SITXFSA101 SITXOHS003B Identify hazards and assess and control safety risks SITXWHS301 SITXOHS004B Implement and monitor workplace health safety and security practices SITXWHS401 SITXOHS005A Establish and maintain an OHS system SITXWHS101 Participate in safe work practices SITXOHS001B SITXWHS301 Identify hazards, assess and control safety risks SITXOHS003B SITXWHS401 Implement and monitor work health and safety practices SITXOHS004B

Vocational training resources 88 TRANSPORT AND LOGISTICS TLIA1001A Secure cargo $11 TLIA2009A Complete and check import/ export documentation $11 TLIA2011A Package goods $11 TLIA2012A Pick and process orders $11 TLIA2013A Receive goods $11 TLIA2014A Use product knowledge to complete work operations $11 TLIA2020A Replenish stock $11 TLIA2021A Despatch stock $11 TLIA2022A Participate in stocktakes $11 TLIA2041A Manually sort mail and parcels $11 TLIA3015A TLIA3016A Complete receival/ despatch documentation Use inventory systems to organise stock control $11 $11 TLIA3017A Identify products and store to specifications $11 TLIA3018A Organise despatch operations $11 TLIA3019A Organise receival operations $11 TLIA3023A Coordinate stocktakes $11 TLIA3024A Organise warehouse records operations $11 TLIA3026A Monitor storage facilities $11 TLIA3038A Control and order stock $11 TLIA3039A Receive and store stock $11 TLIA4005A Check and evaluate records and documentation TLIA4028A Assess and monitor optimum stock levels TLIA4031A Consolidate freight TLIA4032A Organise transport of freight or goods

Vocational training resources 89 TRANSPORT AND LOGISTICS TLIB1028A Maintain and use hand tools $11 TLIB1031A Clean up plant, equipment and worksite $11 TLIB2001A Check and assess operational capabilities of equipment $11 TLIB2004A Carry out vehicle inspection $11 TLIB2119A Carry out maintenance of trailers $11 TLIB3002A Test equipment and isolate faults $11 TLIB3006A Carry out inspection of vehicles designed to carry special loads $11 TLIC3011A Transport passengers with disabilities $11 TLID1001A TLID1002A TLID2003A Shift materials safely using manual handling methods Shift a load using manually-operated equipment Handle dangerous goods/ hazardous substances $11 $11 $11 TLID2004A Load and unload goods/ cargo $11 TLID2010A Operate a forklift $11 TLID2012A TLID2013A Operate specialised load shifting equipment Move materials mechanically using automated equipment $11 $11 TLID3011A Conduct specialist forklift operations $11 TLID3014A TLID3015A TLIE1003A Load and unload vehicles carrying special loads Identify and label explosives and dangerous goods Participate in basic workplace communication $11 $11 $11 TLIE1005A Carry out basic workplace calculations $11 TLIE2001A Present routine workplace information $11 TLIE2007A Use communication systems $11 TLIE2008A Process workplace documentation $11

Vocational training resources 90 TRANSPORT AND LOGISTICS TLIE3002A Estimate/ calculate mass, area and quantify dimensions $11 TLIE3004A Prepare workplace documents $11 TLIE3009A Use pilot and escort communication $11 TLIE3012A Consolidate manifest documentation $11 TLIE3018A Maintain freight records $11 TLIE4006A TLIF1001A Collect, analyse and present workplace data and information Follow Occupational Health and Safety procedures $11 TLIF1002A Conduct housekeeping activities TLIF1002B TLIF1002B Conduct housekeeping activities TLIF1002A $11 $11 TLIF2006A Apply accident-emergency procedures $11 TLIF2010A Apply fatigue management strategies $11 TLIF2012A TLIF2019A Apply safe procedures when handling/ transporting dangerous goods or explosives Ensure a safe on-board passenger and working environment $11 $11 TLIF2072A Comply with safety and security procedures $11 TLIF3003A TLIF3004A TLIF3063A TLIF4007A Implement and monitor Occupational Health and Safety procedures Organise Occupational Health and Safety procedures in the workplace Administer the implementation of fatigue management strategies Implement and coordinate accidentemergency procedures $11 $11 $11 TLIF4014A Develop and maintain a safe workplace TLIF4064A TLIF4065A TLIF4094A Manage fatigue management policy and procedures Ensure compliance with Australian Dangerous Goods Code Ensure compliance with chain of responsibility

Vocational training resources 91 TRANSPORT AND LOGISTICS TLIG1001A Work effectively with others $11 TLIG2007A Work in a socially diverse environment $11 TLIG3002A Lead a work team or group $11 TLIG4005A Organise transport workload TLIG4006A Facilitate work teams TLIH2001A Interpret road maps and navigate predetermined routes $11 TLIH3002A Plan and navigate routes $11 TLIH3004A Identify major roads, services and attractions $11 TLII1002A Apply customer service skills $11 TLII3007A Provide freight forwarding information to customers $11 TLII4001A Coordinate quality customer service TLII4005A Market services and products to clients TLII4016A Service freight customers TLII4017A Develop freight customers TLIJ2001A Apply quality procedures $11 TLIJ3002A Apply quality systems $11 TLIK2003A Apply keyboard skills $11 TLIK2010A TLIL1001A Use infotechnology devices in the workplace Complete workplace orientation/ induction procedures $11 $11 TLIL2008A Complete routine administrative tasks $11 TLIL2060A Complete induction to the transport industry $11 TLIL3003A Conduct induction process $11 TLIL4005A Apply conflict/ grievance resolution strategies

Vocational training resources 92 TRANSPORT AND LOGISTICS TLIL4009A TLIL4010A Manage personal work priorities and professional development Assess and confirm customer transport requirements TLIL4033A Promote effective workplace practice TLILIC2001A Licence to operate a forklift truck TLIM4004A Mentor individuals or small groups TLIO1002A TLIO2021A TLIO3016A TLIP2014A Follow security procedures when working with passengers and personnel Follow security procedures when working with goods and cargo Apply and monitor workplace security procedures Capture records into a record keeping system $11 $11 $11 $11 TLIP2017A Maintain control of records $11 TLIP2024A Conduct financial transactions $11 TLIP2029A Prepare and process financial documents $11 TLIP2030A Conduct courier/ delivery cash transactions $11 TLIP2037A TLIP4001A TLIP4002A Carry out financial transactions and maintain records Develop plans to meet customer and organisation needs Facilitate and capitalise on change in the workplace $11 TLIP4005A Manage workplace information TLIPC1001A TLIPC1002A Demonstrate care and apply safe practices at work Adapt to work requirements in the transport and logistics industry $11 $11 TLIPC1003A Apply effective work practices $11 TLIPC1004A Complete courier delivery operations $11 TLIPC1005A Complete small store operations $11

Vocational training resources 93 TRANSPORT AND LOGISTICS TLIR4001A Monitor supplier performance TLIR4002A TLIR4008A TLIU1009A TLIU1013A TLIU2012A TLIU3011A TLIU4010A Source goods/ services and evaluate contractors Implement and supervise stocktaking procedures Monitor plant and equipment in an environmentally sustainable manner Prepare for environmentally sustainable work practices Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices Develop workplace policy and procedures for sustainability $11 $11 $11 $11 TLIX4028A Apply knowledge of logistics TLIX5042A Organise road transport operations

Vocational training resources 94 TRAINING AND EDUCATION TAEASS301B Contribute to assessment TAEASS401B Plan assessment activities and processes TAEASS402B Assess competence TAEASS403B Participate in assessment validation TAEASS502B Design and develop assessment tools TAEDEL301A Provide work skill instruction TAEDEL401A TAEDEL402A TAEDEL403A Plan, organise and deliver group-based learning Plan, organise and facilitate learning in the workplace Coordinate and facilitate distance-based learning TAEDEL404A Mentor in the workplace TAEDEL501A Facilitate e-learning TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs TAELLN401A Address adult language, literacy and numeracy skills TAELLN411 TAELLN411 Address adult language, literacy and numeracy skills TAELLN401A TAELLN501B TAESUS501A TAESUS502A TAETAS401A Support the development of adult language, literacy and numeracy skills Analyse and apply sustainability skills to learning programs Identify and apply current sustainability education principles and practice to learning programs Maintain training and assessment information

Vocational training resources 95 SKILLS AND EDUCATION CAAEW Negotiate a learning plan $11 CAAEX Assemble an assessment portfolio $11 CAAEY Consolidate verbal/signed communication skills $11 CAAEZ Consolidate spatial skills $11 CAAFA Consolidate number skills $11 CAAFB Consolidate reading skills $11 CAAFC Consolidate writing skills $11 CAAFD Use online resources safely $11 NYSA Read texts independently $11 NYSB Write texts independently $11 NYSC Communicate effectively $11 NYSD Develop and implement a learning plan $11 NYSF Apply basic mathematical skills in consumer settings $11 NYSG Using basic mathematical operations $11 NYSX Planning a future career $11 NYTH Engage with a range of texts of some complexity for employment purposes $11 PXMC Becoming job ready $11

Vocational training resources 96 Workshop based resources with PowerPoint presentation These resources are designed for workshop based delivery and are available for selected qualifications. Each resource comes with a companion PowerPoint presentation to support workshop delivery. CERTIFICATE IV IN FRONTLINE MANAGEMENT BSB40807 UNIT CODE TITLE COLOUR B&W BSBCUS401A BSBINM401A BSBINN301A Coordinate implementation of customer service strategies Implement workplace information system Promote innovation in a team environment $33 $33 $33 BSBLED401A Develop teams and individuals $33 BSBMGT401A Show leadership in the workplace $33 BSBMGT402A Implement operational plan $33 BSBMGT403A Implement continuous improvement $33 BSBOHS407A Monitor a safe workplace $33 BSBPMG510A Manage projects $33 BSBRSK401A BSBWOR401A Identify risk and apply risk management processes Establish effective workplace relationships $33 $33 BSBWOR402A Promote team effectiveness $33 BSBWOR404A Develop work priorities $33

Vocational training resources 97 CERTIFICATE IV IN TRAINING AND ASSESSMENT TAE40110 UNIT CODE TITLE UNIT PRICE TAEASS301B Contribute to assessment TAEASS401B Plan assessment activities and processes TAEASS402B Assess competence TAEASS403B Participate in assessment validation TAEASS502B Design and develop assessment tools TAEDEL301A Provide work skill instruction TAEDEL401A Plan, organise and deliver group-based learning TAEDEL402A Plan, organise and facilitate learning in the workplace TAEDEL403A Coordinate and facilitate distance-based learning TAEDEL404A Mentor in the workplace TAEDEL501A Facilitate e-learning TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs TAELLN411 Address adult language, literacy and numeracy skills TAELLN501B Support the development of adult language, literacy and numeracy skills TAESUS501A Analyse and apply sustainability skills to learning programs TAESUS502A Identify and apply current sustainability education principles and practice to learning programs TAETAS401A Maintain training and assessment information

Professional development resources 98 Professional development resources Our professional development resources are designed to support non-accredited training. Each resource is available as a Participant Manual or a Facilitator Guide and encourages group participation and involvement in activities. Resources can be printed in colour and are accompanied by a complementary PowerPoint presentation. UNIT TITLE UNIT PRICE Assertive communication behaviours $33 Business documents and correspondence $33 Change management $33 Coaching skills for managers $33 Coping with workplace stress $33 Customer loyalty how do you get it? $33 Delivering training at work $33 Influencing and negotiation skills $33 Making meetings useful $33 Outstanding communication skills $33 Project management fundamentals $33 Supervision: action or attitude? $33 Telephone communication: representing the company $33 The barista book $33 Time management $33 Use computer operating systems using Windows 7 $33

Professional development resources 99 Workplace Health and Safety (Health and Safety Representative HSR) UNIT TITLE COLOUR B&W Interpreting the work health and safety legislative framework and its relationship to the HSR $11 Identifying key parties, legislative obligations and duties $11 Establishing representation in the workplace $11 Participating in consultation and issues resolution $11 Represent members in the WHS risk management process undertaken by the PCBU $11 Issuing a provisional improvement notice (PIN) and directing the cessation of work $11 Health and Safety Representative Bridging course $11 Health and Safety Representative 2 day course $11 Health and Safety Representative 3 day course $11

Terms and conditions 100 HOW TO ORDER You can order your resources through our: Website www.smallprint.com.au Email admin@smallprint.com.au Telephone (08) 8275 9333 Fax (08) 8275 9391 Mail PO Box 222, Daw Park SA 5041 For account customers, orders are dispatched within 10 working days. For non-account customers orders will be printed as soon as payment has been received. FREIGHT CHARGES Please allow 10 working days for delivery. For urgent orders, please call customer service as additional freight charges may apply. DEIVERY TIME Freight charges are subject to change without notice. prices are: 1 unit $10 26 50 units $40 2 10 units $20 51 + units $60 11 25 units $30 Please note that additional charges apply for urgent orders. PRICES All prices detailed in our catalogue, order forms and website are recommended retail prices and are subject to change without notice. All product prices are GST inclusive.

Terms and conditions 101 MAKING PAYMENT Payments can be made by VISA, MasterCard, EFT or Cheque. For VISA or MasterCard payments, please call the Accounts Department on (08) 8275 9399. EFT payments may be made to: Account Number 03258883 BSB Number 805 022 Payee Name smallprint Australia Pty Ltd Reference Please quote Invoice Number Remit to accounts@smallprint.com.au Cheques to be made out to smallprint Australia Pty Ltd and posted to: PO Box 222, Daw Park SA 5041 Please note that orders placed online require payment by Visa or MasterCard, unless a 30 day trading account is held. DEFECTS, RETURNS AND CANCELLATIONS The following outlines smallprint s policy on defective goods, returns and cancellation of orders. A full policy can be obtained by contacting smallprint s. DEFECTS 1. The Client shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence) notify smallprint of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Client shall afford smallprint an opportunity to inspect the Goods within a reasonable time following delivery if the Client believes the Goods are defective in any way. If the Client shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which smallprint has agreed in writing that the Client is entitled to reject, smallprint s liability is limited to either (at smallprint s discretion) replacing the Goods or repairing the Goods.

Terms and conditions 102 RETURNS 1. Returns will only be accepted provided that: a. The Buyer has complied with the provisions of clause 1; and b. smallprint has agreed in writing to accept the return of the Goods; and c. The Goods are returned at the Buyer s cost within seven (7) days of the delivery date; and d. smallprint will not be liable for Goods which have not been stored or used in a proper manner; and e. The Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances. 2. smallprint may (in its discretion) accept the return of Goods for credit but this may incur a handling fee of ten percent (10%) of the value of the returned Goods or an administration fee of $20.00, whichever is the greater, plus any freight. 3. The refund policy may apply to orders cancelled prior to despatch. 4. Where smallprint has sent incorrect, duplicated, damaged or faulty products, we will gladly accept the return at our expense and refund the full invoiced price. Such requests should be notified as soon as possible after detection, so that the problem can be fixed. 5. No returns will be considered for products that are considered obsolete or out-dated or which have been extensively customised. 6. Returns due to incorrect customer ordering or change of mind must be advised within seven (7) days of receipt of the product, and return must be affected within seven (7) days of receipt of the return approval. 7. The method of credit will vary according to the payment method. A credit card refund or cheque will be issued, depending upon the method the customer used to purchase.

Terms and conditions 103 CANCELLATION 1. smallprint may cancel any contract to which these terms and conditions apply or cancel delivery/printing of Goods at any time before the Goods are delivered/printed by giving written notice to the Client. On giving such notice smallprint shall repay to the Client any sums paid in respect of the Price. smallprint shall not be liable for any loss or damage whatever arising from such cancellation. 2. In the event that the Client cancels delivery/printing of Goods the Client shall be liable for any loss incurred by smallprint (including, but not limited to, any loss of profits) up to the time of cancellation. 3. Goods printed or made to special order, Client specification or non-catalogue items are under no circumstances acceptable for return. Cancellation of orders for printed or special or non-catalogue items will definitely not be accepted, once these orders are in production. COPYRIGHT This catalogue, and all smallprint resources and associated materials produced by smallprint are copyright unless otherwise indicated. All rights are reserved for smallprint Australia Pty Ltd including total or partial reproduction or adaptation without written permission by the author. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968.