Our resources support quality training. Catalogue December 2015

Transcription

1 Our resources support quality training Catalogue December 2015 Updated 1 December 2015

2 Contents Vocational training resources 3 Qualifications we support 3 Skill sets we support 9 Individual units of competency 14 Agriculture, Horticulture and Conservation and Land Management 14 Automotive Industry Retail, Service and Repair 15 Basic Education 16 Beauty Training 18 Business Services 19 Community Services 53 Financial Services 78 Food Processing 84 Foundation Skills 85 Health 87 Information and Communications 92 Property Services 98 Retail Services 101 Tourism, Travel and Hospitality 106 Transport and Logistics 112 Training and Education 119 Workshop based resources with PowerPoint presentation 120 Certificate IV in Frontline Management BSB Certificate IV in Training and Assessment TAE Professional development resources 122 How to Order 129 Trading terms and conditions 131 Copyright 132

3 Vocational training resources 3 Qualifications we support Our vast range of training and assessment support resources covers 15 training packages and over 230 qualifications from Certificate 1 to Diploma level. For a detailed listing of qualifications and the core and elective units we support visit: BUSINESS SERVICES BSB10115 Certificate I in Business BSB40915 Certificate IV in Governance BSB20115 Certificate II in Business BSB41015 Certificate IV in Human Resources BSB20215 Certificate II in Customer Engagement BSB41315 Certificate IV in Marketing BSB30115 Certificate III in Business BSB41415 Certificate IV in Work Health and Safety BSB30215 Certificate III in Customer Engagement BSB41515 Certificate IV in Project Management Practice BSB30315 Certificate III in Micro Business Operations BSB41615 Certificate IV in Purchasing BSB30415 Certificate III in Business Administration BSB41715 Certificate IV in Recordkeeping BSB30715 Certificate III in Work Health and Safety BSB42015 Certificate IV in Leadership and Management BSB30815 Certificate III in Recordkeeping BSB42615 Certificate IV in New Small Business BSB30915 Certificate III in Business Administration (Education) BSB50215 Diploma of Business BSB31015 Certificate III in Business Administration (Legal) BSB50415 Diploma of Business Administration BSB31115 Certificate III in Business Administration (Medical) BSB50515 Diploma of Franchising BSB40215 Certificate IV in Business BSB50615 Diploma of Human Resources Management BSB40315 Certificate IV in Customer Engagement BSB51315 Diploma of Work Health and Safety BSB40415 Certificate IV in Small Business Management BSB51415 Diploma of Project Management BSB40515 Certificate IV in Business Administration BSB51615 Diploma of Quality Auditing BSB40615 Certificate IV in Business Sales BSB51915 Diploma of Leadership and Management BSB40715 Certificate IV in Franchising

4 Vocational training resources 4 COMMUNITY SERVICES CHC10108 Certificate I in Work Preparation (Community Services) CHC40113 Certificate IV in School Age Education and Care CHC10212 Certificate I in Active Volunteering CHC40212 Certificate IV in Home and Community Care CHC14015 Certificate I in Active Volunteering CHC40213 Certificate IV in Education Support CHC20112 Certificate II in Community Services CHC40312 Certificate IV in Disability CHC20212 Certificate II in Active Volunteering CHC40313 CHC22015 Certificate II in Community Services CHC40412 Certificate IV in Child, Youth and Family Intervention Certificate IV in Alcohol and Other Drugs CHC24015 Certificate II in Active Volunteering CHC40413 Certificate IV in Youth Work CHC30112 Certificate III in Community Services Work CHC40512 Certificate IV in Mental Health CHC30113 Certificate III in Early Childhood Education and Care CHC40513 Certificate IV in Youth Justice CHC30212 Certificate III in Aged Care CHC40608 Certificate IV in Leisure and Health CHC30213 Certificate III in Education Support CHC40708 Certificate IV in Community Services Work CHC30312 Certificate III in Home and Community Care CHC40808 Certificate IV in Community Development CHC30408 Certificate III in Disability CHC40912 Certificate IV in Social Housing CHC30512 Certificate III in Social Housing CHC41012 Certificate IV in Community Services Advocacy CHC30612 Certificate III in Active Volunteering CHC41112 Certificate IV in Pastoral Care CHC30712 Certificate III in Children s Services CHC41212 Certificate IV Children's Services (OSHC) CHC30812 Certificate III in Education Support CHC41412 CHC30912 Certificate III in Employment Services CHC41512 CHC32015 Certificate III in Community Services CHC41612 Certificate IV in Child, Youth and Family Intervention (residential and out of home care) Certificate IV in Child, Youth and Family Intervention (Child Protection) Certificate IV in Child, Youth and Family Intervention (Family Support) CHC33015 Certificate III in Individual Support CHC41712 Certificate IV in Education Support CHC34015 Certificate III in Active Volunteering CHC41812 Certificate IV in Youth Work CHC40108 Certificate IV in Aged Care CHC41912 Certificate IV in Youth Justice

5 Vocational training resources 5 COMMUNITY SERVICES CHC42012 Certificate IV in Employment Services CHC50412 Diploma of Community Services (Alcohol, other drugs and mental health) CHC42015 Certificate IV in Community Services CHC50413 Diploma of Youth Work CHC42112 Certificate IV in Career Development CHC50512 Diploma of Leisure and Health CHC42115 Certificate IV in Community Development CHC50612 Diploma of Community Services Work CHC42215 Certificate IV in Social Housing CHC50708 Diploma of Community Development CHC42315 Certificate IV in Chaplaincy and Pastoral Care CHC50812 Diploma of Social Housing CHC42512 Certificate IV in Community Services (Information, advice and referral) CHC50908 Diploma of Children s Services (Early Childhood education and care) CHC42712 Certificate IV in Volunteer Program Coordination CHC51008 Diploma of Children s Services (OSHC) CHC43115 Certificate IV in Disability CHC51208 Diploma of Child, Youth and Family Intervention CHC43215 Certificate IV in Alcohol and Other Drugs CHC51308 Diploma of Education Support CHC43315 Certificate IV in Mental Health CHC51408 Diploma of Youth Work CHC43415 Certificate IV in Leisure and Health CHC51612 Diploma of Employment Services CHC43515 Certificate IV in Mental Health Peer Work CHC52008 Diploma of Community Services (Case Management) CHC44015 Certificate IV in Coordination of volunteer programs CHC52015 Diploma of Community Services CHC50108 Diploma of Disability CHC52115 Diploma of Community Development CHC50113 Diploma of Early Childhood Education and Care CHC52212 Diploma of Community Services Coordination CHC50212 Diploma of Community Services (Alcohol and other drugs) CHC53215 Diploma of Alcohol and Other Drugs CHC50213 Diploma of School Age Education and Care CHC53315 Diploma of Mental Health CHC50312 Diploma of Community Services (Mental Health) CHC53415 Diploma of Leisure and Health CHC50313 Diploma of Child, Youth and Family Intervention

6 Vocational training resources 6 BASIC EDUCATION 40650SA Certificate I in Education and Skills Development 40650SA 40625SA Certificate II in Education and Skills Development 40625SA FINANCIAL SERVICES FNS10115 Certificate I in Financial Services FNS40215 Certificate IV in Bookkeeping FNS20115 Certificate II in Financial Services FNS40615 Certificate IV in Accounting FNS30115 Certificate III in Financial Services FNS41815 Certificate IV in Financial Services FNS30315 Certificate III in Accounts Administration FNS50215 Diploma in Accounting FOUNDATION SERVICES FSK10113 Certificate I in Access to Vocational Pathways FSK20113 Certificate II in Skills for Work and Vocational Pathways FSK10213 Certificate I in Skills for Vocational Pathways INFORMATION & COMMUNICATIONS ICT10115 Certificate I in Information, Digital Media and Technology ICT30115 Certificate III in Information, Digital Media and Technology ICT20115 Certificate II in Information, Digital Media and Technology

7 Vocational training resources 7 HEALTH SERVICES HLT21212 Certificate II in Health Support Services HLT37315 Certificate III in Health Administration HLT32412 Certificate III in Allied Health Assistance HLT40412 Certificate IV in Health Supervision HLT32512 Certificate III Health Services Assistance HLT42512 Certificate IV in Allied Health Assistance HLT32812 Certificate III in Health Support Services HLT43012 Certificate IV in Dental Assisting HLT32912 Certificate III in Health Administration HLT43015 Certificate IV in Allied Health Assistance HLT33015 Certificate III in Allied Health Assistance HLT43212 Certificate IV in Health Administration HLT33112 Certificate III in Basic Health Care HLT47315 Certificate IV in Health Administration HLT33115 Certificate III in Health Services Assistance PROPERTY SERVICES CPP10211 Certificate I in Cleaning Operations CPP31011 Certificate III in Cleaning Operations CPP20611 Certificate II in Cleaning Operations CPP41011 Certificate IV in Cleaning Management RETAIL SERVICES SIR10112 Certificate I in Retail Services SIR30312 Certificate III in Retail Supervision SIR20212 Certificate II in Retail Services SIR30412 Certificate III in Business to Business Sales SIR20312 Certificate II in Retail Fast Food SIR40212 Certificate IV in Retail Management SIR30212 Certificate III in Retail Operations SIR50112 Diploma of Retail Management

8 Vocational training resources 8 TOURISM, TRAVEL AND HOSPITALITY SIT10213 Certificate I in Hospitality SIT31312 Certificate III in Travel SIT20112 Certificate II in Tourism SIT40212 Certificate IV in Travel and Tourism SIT20213 Certificate II in Hospitality SIT40313 Certificate IV in Hospitality SIT20312 Certificate II in Kitchen Operations SIT40413 Certificate IV in Commercial Cookery SIT30112 Certificate III in Tourism SIT40812 Certificate IV in Holiday Parks and Resorts SIT30612 Certificate III in Events SIT50112 Diploma of Travel and Tourism SIT30713 Certificate III in Hospitality SIT50212 Diploma of Events SIT30813 Certificate III in Commercial Cookery SIT50313 Diploma of Hospitality SIT31013 Certificate III in Catering Operations SIT50412 Diploma of Holiday Parks and Resorts TRANSPORT AND LOGISTICS TLIPC110 Certificate I in Transport and Logistics (Pathways) TLI21810 Certificate II in Logistics TLI10410 Certificate I in Transport and Logistics (Rail Operations) TLI30410 Certificate III in Transport and Logistics (Rail Operations) TLI11210 Certificate I in Warehousing Operations TLI31310 Certificate III in International Freight Forwarding (Operator) TLI11310 Certificate I in Logistics TLI31610 Certificate III in Warehousing Operations TLI20410 Certificate II in Transport and Logistics (Rail Operations) TLI32410 Certificate III in Logistics TLI21413 Certificate II in Stevedoring TLI41810 Certificate IV in Warehousing Operations TLI21610 Certificate II in Warehousing Operations TLI42010 Certificate IV in Logistics TLI21710 Certificate II in Road Transport Yard Operations (Freight Handler) TRAINING AND EDUCATION TAE40110 Certificate IV in Training and Assessment

9 Vocational training resources 9 Skill sets we support Our vast range of training and assessment support resources covers 10 training packages and 95 skill sets. For a detailed listing of the skill sets we support visit: BUSINESS SERVICES BSBSS00001 Aspiring Supervisor BSBSS00034 Basic Customer Engagement BSBSS00002 Basic Contact Centre Operations BSBSS00038 Franchising BSBSS00006 Franchising BSBSS00039 Governance Induction BSBSS00007 Governance Induction BSBSS00043 Key Management BSBSS00011 Key Management BSBSS00044 Key Recordkeeping BSBSS00012 Key Recordkeeping BSBSS00050 Small Business Financial Management BSBSS00018 Small Business Financial Management BSBSS00054 Small Business Marketing BSBSS00022 Small Business Marketing BSBSS00055 Small Business Operations Preparatory BSBSS00023 Small Business Operations Preparatory BSBSS00056 Small Business Preparatory BSBSS00024 Small Business Preparatory BSBSS00063 Team Leader BSBSS00033 Aspiring Supervisor

10 Vocational training resources 10 COMMUNITY SERVICES CHCSS00001 Alcohol and other drugs CHCSS00027 High support and complex care disability work CHCSS00003 Basic foot care community services focus CHCSS00028 Homelessness support work CHCSS00004 Basic foot care health focus CHCSS00029 CHCSS00005 Career development practice CHCSS00030 Leisure and recreation planning and delivery Leisure and recreation program support CHCSS00006 Case management CHCSS00031 Literacy and numeracy tutor CHCSS00007 Chronic disease self management CHCSS00032 Literacy tutor CHCSS00008 Community sector team leadership CHCSS00035 Medication assistance CHCSS00009 Dementia support planning and coordination CHCSS00036 Mental health peer leadership CHCSS00010 Dementia support service delivery CHCSS00037 Mental health including recognise individuals at risk CHCSS00013 Disability work active support of clients with a disability CHCSS00038 Mental health including respond to risk of suicide CHCSS00014 Disability work behaviour support CHCSS00039 Middle childhood development CHCSS00015 Disability work disability advocacy CHCSS00040 Numeracy tutor CHCSS00016 Disability work disability support in employment CHCSS00048 Orientation for managers new to the community sector CHCSS00017 Disability work people with a disability who are older CHCSS00049 Palliative approach plan and provide care CHCSS00018 Education support work CHCSS00050 Palliative approach provide support CHCSS00019 Employment services service coordination CHCSS00051 Pastoral care CHCSS00020 Employment services service delivery CHCSS00053 Quality systems for aged and community care sector CHCSS00021 Family support services work (Qld) coordination CHCSS00054 Social housing work CHCSS00022 Family support services work (Qld) provide support CHCSS00055 Suicide bereavement support CHCSS00023 Financial literacy education CHCSS00056 Workforce Planning CHCSS00026 High support and complex care aged care CHCSS00057 Working with families

11 Vocational training resources 11 COMMUNITY SERVICES CHCSS00058 Education support work CHCSS00074 Child Protection CHCSS00059 Middle childhood CHCSS00075 Chronic Disease Self-Management CHCSS00060 Early childhood CHCSS00077 Financial Literacy Education CHCSS00061 Family support services work - provide support CHCSS00078 High Support and Complex Care Aged Care CHCSS00062 Family support services work - coordination CHCSS00079 Homelessness Support Work CHCSS00063 Working with families CHCSS00080 Induction to Leisure and Health CHCSS00065 Workforce Planning CHCSS00081 Induction to Disability CHCSS00066 Client-oriented service delivery CHCSS00082 Lead and Mentor CHCSS00067 Administer and Monitor Medication CHCSS00084 Lead and support colleagues CHCSS00069 Advocacy CHCSS00085 Pastoral and Spiritual Care CHCSS00070 Assist Clients with Medication CHCSS00087 Risk Management CHCSS00071 Basic Foot Care CHCSS00088 Induction CHCSS00072 Building Inclusive Practices in Early Childhood Education and Care CHCSS00094 High Support and Complex Care Disability CHCSS00073 Case Management FINANCIAL SERVICES FNSSS00001 BAS Agent Registration FNSSS00004 BAS Agent Registration HEALTH SERVICES HLTSS00013 Food safety supervision for community services and health industries

12 Vocational training resources 12 INFORMATION & COMMUNICATIONS ICTSS00044 Computing and Application Fundamentals ICTSS00046 Digital Literacy - ecitizen ICTSS00045 Computing Fundamentals ICTSS00047 Digital Literacy PROPERTY SERVICES CPPSS00014 CPPSS00016 Develop and Implement Environmentally Sustainable Cleaning Programs Implement Environmentally Sustainable Cleaning Programs CPPSS00028 Perform Environmentally Sustainable Cleaning Operations RETAIL SERVICES SIRSS00001 Coaching and Mentoring SIRSS00009 Human Resources Management SIRSS00004 Management SIRSS00011 Stock Control SIRSS00006 Operations TOURISM, TRAVEL AND HOSPITALITY SITSS00006 Airfare Construction SITSS00018 Hospitality Compliance SITSS00008 Business Management SITSS00019 Housekeeping SITSS00009 Customer Service SITSS00020 Licenced Travel Agency SITSS00010 Customer Service Management SITSS00021 Mentoring and Supervision SITSS00011 Espresso Machine Operation SITSS00024 Responsible Service of Alcohol SITSS00012 Essential Business Skills for a Restaurant Manager SITSS00027 Visitor Information Services SITSS00013 Event Coordination SITSS00028 Sustainable Hospitality and Restaurant Operations SITSS00016 Food Handling SITSS00032 Supervision of Apprentices SITSS00017 Food Safety Supervision SITSS00033 Understanding Basic Financial Concepts

13 Vocational training resources 13 TRANSPORT AND LOGISTICS TLISS00009 Driving Instructor TLISS00084 Stevedoring Operation Induction and Safety TLISS00022 International Freight Forwarding TLISS00087 Stevedoring Team Leader TLISS00070 Mentoring TLISS00091 Stevedoring Equipment Operations/ Specialised Load Shifting TRAINING AND EDUCATION TAESS00001 Assessor TAESS00006 Workplace supervisor TAESS00003 Enterprise trainer and assessor TAESS00007 Enterprise Trainer - Presenting TAESS00004 Enterprise trainer TAESS00008 Enterprise Trainer - Mentoring TAESS00005 Sustainable practice

14 Vocational training resources 14 Individual units of competency Our vocational resources support Registered Training Organisations deliver accredited training. Each resource is available as a Participant Guide (PG) with companion Trainer / assessor manual (TAM). Each resource is designed as a self-paced learning material that can also be used for distance or classroom based delivery. AGRICULTURE, HORTICULTURE AND CONSERVATION AND LAND MANAGEMENT AHCBUS301A Use hand held e-business tools AHCCCF411A Develop approaches to include cultural and human diversity AHCMER301A Process customer complaints AHCMER303A Sell products and services AHCMER401A Coordinate customer service and network activities AHCOHS301A Contribute to OHS processes AHCOHS401A AHCWRK209A AHCWRK313A Maintain occupational health and safety (OHS) processes Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices

15 Vocational training resources 15 AUTOMOTIVE INDUSTRY RETAIL, SERVICE AND REPAIR AURAAA2001 Work in an automotive administration environment AURA254280A AURACA3003 Build customer relations AURAEA4004 Manage environmental compliance in an automotive workplace AURC472082A AURAFA2004 Solve routine problems in an automotive workplace AURAFA2005 Write routine texts in an automotive workplace AURAKA3002 Adapt work processes to new technologies AURAMA3004 Maintain business image AURC252327A AURC251179A AURC361101A AURC363337A AURAMA4005 Manage complex customer issues AURAQA2001 Contribute to quality work outcomes AURAQA3003 Maintain quality systems AURC261314A AURC361337A

16 Vocational training resources 16 BASIC EDUCATION UNIT TITLE COLOUR B&W Everyday job search skills Everyday learning skills Everyday money skills Everyday number skills Everyday reading skills Everyday skills for starting work Everyday skills for using digital technology at work Everyday skills for using tables, graphs and charts Everyday spatial skills Everyday verbal communication skills Everyday writing skills

17 Vocational training resources 17 BASIC EDUCATION UNIT CODE TITLE COLOUR B&W CAADY Write simple applications for employment CAADZ Prepare for job selection processes CAAEW Negotiate a learning plan CAAEX Assemble an assessment portfolio CAAEY Consolidate verbal/signed communication skills CAAEZ Consolidate spatial skills CAAFA Consolidate number skills CAAFB Consolidate reading skills CAAFC Consolidate writing skills CAAFD Use online resources safely NYSA Read texts independently NYSB Write texts independently NYSC Communicate effectively NYSD Develop and implement a learning plan NYSF Apply basic mathematical skills in consumer settings NYSG Using basic mathematical operations NYSX Planning a future career NYTH Engage with a range of texts of some complexity for employment purposes PXMC Becoming job ready QLD191CAL03A Perform calculations with large numbers, fractions, decimals and percentages

18 Vocational training resources 18 BASIC EDUCATION UNIT CODE TITLE UNIT PRICE QLD191LGS03A Develop, experiment with and apply learning strategies QLD191MLG03A Plan, implement and adjust strategies to achieve learning goals VU20009 Participate in job seeking activities VU21297 Develop and document a learning plan and portfolio with guidance VU21323 Develop and document a learning plan and portfolio BEAUTY TRAINING SIBXPSM502A Manage treatment services and sales delivery SIBXPSM503A Promote a personal services business WRHSM502B

19 Vocational training resources 19 BUSINESS SERVICES BSBADM101 Use business equipment and resources BSBADM301 Produce texts from shorthand notes BSBADM302 Produce texts from notes BSBADM303 Produce texts from audio transcription BSBADM307 Organise schedules BSBADM311 Maintain business resources BSBADM405 Organise meetings BSBADM406 Organise business travel BSBADM407 Administer projects BSBADM409 Coordinate business resources BSBADM502 Manage meetings BSBADM503 Plan and manage conferences BSBADM504 Plan and implement administrative systems BSBADM101A BSBADM301B BSBADM302B BSBADM303B BSBADM307B BSBADM311A BSBADM405B BSBADM406B BSBADM407B BSBADM409A BSBADM502B BSBADM503B BSBADM504B BSBADM506 Manage business document design and development BSBADM506B BSBADV404 Schedule advertisements BSBADV404B BSBADV507 Develop a media plan BSBAUD402 Participate in a quality audit BSBAUD501 Initiate a quality audit BSBAUD503 Lead a quality audit BSBAUD504 Report on a quality audit BSBAUD402B BSBAUD501B BSBAUD503B BSBAUD504B

20 Vocational training resources 20 BUSINESS SERVICES BSBCMM101 Apply basic communication skills BSBCMM201 Communicate in the workplace BSBCMM301 Process customer complaints BSBCMM401 Make a presentation BSBCMM401 Make a presentation Using PowerPoint 2013 BSBCMM402 Implement effective communication strategies BSBCMM501 Develop and nurture relationships BSBCMM101A BSBCMM201A BSBCMM301B BSBCMM401A BSBCMM401A 2013 BSBCMM402A BSBCMM501A BSBCOM401 Organise and monitor the operation of compliance management system BSBCOM401B BSBCOM402 Implement processes for the management of a breach in compliance requirements BSBCOM402B BSBCOM403 Provide education and training on compliance requirements and systems BSBCOM403B BSBCOM404 Promote and liaise on compliance requirements, systems and related issues BSBCOM404B BSBCOM503 Develop processes for the management of breaches in compliance requirements BSBCOM503B BSBCUE203 Conduct customer engagement BSBCUE204 Collect data BSBCCO203A BSBCCO204A BSBCUE205 Prepare for work in a customer engagement environment BSBCCO205A BSBCUE301 Use multiple information systems BSBCUE302 Deploy customer service field staff BSBCUE303 Conduct a telemarketing campaign BSBCUE304 Provide sales solutions to customers BSBCUE305 Process credit applications BSBCCO301B BSBCCO302B BSBCCO303B BSBCCO304C BSBCCO305B

21 Vocational training resources 21 BUSINESS SERVICES BSBCUE306 Process complex accounts BSBCUE307 Work effectively in customer engagement BSBCUE308 Conduct outbound customer engagement BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUE403 Schedule customer engagement activity BSBCUE404 Collect, analyse and record information BSBCUE405 Survey stakeholders to gather and record information BSBCUE406 Run a multicentre BSBCUE407 Administer customer engagement technology BSBCUS201 Deliver a service to customers BSBCUS301 Deliver and monitor a service to customers BSBCCO306B BSBCCO307 A BSBCCO308 A BSBCCO309 A BSBCCO403 A BSBCCO404 A BSBCCO405 A BSBCCO406 A BSBCCO407 A BSBCUS201B BSBCUS301B BSBCUS401 Coordinate implementation of customer service strategies BSBCUS401B BSBCUS402 Address customer needs BSBCUS403 Implement customer service standards BSBCUS501 Manage quality customer service BSBDIV301 Work effectively with diversity BSBDIV501 Manage diversity in the workplace BSBEBU401 Review and maintain a website BSBCUS402B BSBCUS403B BSBCUS501C BSBDIV301A BSBDIV501A BSBEBU401A BSBEMS401 Develop and implement business development strategies to expand client base BSBEMS401B BSBEMS402 Develop and implement strategies to source and assess candidates BSBEMS402B

22 Vocational training resources 22 BUSINESS SERVICES BSBEMS403 Develop and provide employment management services to candidates BSBEMS403B BSBEMS404 Manage the recruitment process for client organisations BSBEMS404B BSBFIA301 Maintain financial records BSBFIA302 Process payroll BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain a general ledger BSBFIA401 Prepare financial reports BSBFIA402 Report on financial activity BSBFIM501 Manage budgets and financial plans BSBFIM502 Manage payroll BSBFLM303 Contribute to effective workplace relationships BSBFLM305 Support operational plan BSBFLM306 Provide workplace information and resourcing plans BSBFIA301A BSBFIA302A BSBFIA303A BSBFIA304A BSBFIA401A BSBFIA402A BSBFIM501A BSBFIM502A BSBFLM303C BSBFLM305C BSBFLM306C BSBFLM309 Support continuous improvement systems and processes BSBFLM309C BSBFLM311 Support a workplace learning environment BSBFLM312 Contribute to team effectiveness BSBFRA301 Work within a franchise BSBFLM311C BSBFLM312C BSBFRA301B BSBFRA401 Manage compliance with franchisee obligations and legislative requirement BSBFRA401B BSBFRA402 Establish a franchise BSBFRA403 Manage relationship with franchisor BSBFRA402B BSBFRA403B

23 Vocational training resources 23 BUSINESS SERVICES BSBFRA501 Establish a franchise operation BSBFRA502 Manage a franchise operation BSBFRA503 Manage establishment of new sites or regions BSBFRA504 Manage relationships with franchisees BSBFRA505 Manage closure of a franchise BSBGOV401 Implement Board member responsibilities BSBGOV402 Work within organisational structure BSBGOV403 Analyse financial reports and budgets BSBHRM403 Support performance-management processes BSBHRM404 Review human resources functions BSBFRA501B BSBFRA502B BSBFRA503B BSBFRA504B BSBFRA505B BSBGOV401A BSBGOV402A BSBGOV403A BSBHRM403B BSBHRM404A BSBHRM405 Support the recruitment, selection and induction of staff BSBHRM405A BSBHRM501 Manage human resources services BSBHRM501B BSBHRM502 Manage human resources management information systems BSBHRM502A BSBHRM505 Manage remuneration and employee benefits BSBHRM505B BSBHRM506 Manage recruitment selection and induction processes BSBHRM506A BSBHRM507 Manage separation or termination BSBHRM509 Manage rehabilitation or return-to-work programs BSBHRM510 Manage mediation processes BSBHRM507A BSBHRM509A BSBHRM510A BSBHRM512 Develop and manage performance-management processes BSBHRM512A BSBHRM513 Manage workforce planning BSBHRM513A

24 Vocational training resources 24 BUSINESS SERVICES BSBIND201 Work effectively in a business environment BSBIND301 Work effectively in an educational environment BSBINM201 Process and maintain workplace information BSBINM202 Handle mail BSBINM301 Organise workplace information BSBINM302 Utilise a knowledge management system BSBINM303 Handle receipt and despatch of information BSBINM401 Implement workplace information system BSBIND201A BSBIND301A BSBINM201A BSBINM202A BSBINM301A BSBINM302A BSBINM303A BSBINM401A BSBINM501 Manage an information or knowledge management system BSBINM501A BSBINN201 Contribute to workplace innovation BSBINN301 Promote innovation in a team environment BSBINN502 Build and sustain an innovative work environment BSBITA401 Design databases Using Access 2007 BSBITA401 Design databases Using Access 2010 BSBITA401 Design databases Using Access 2013 BSBITB501 Establish and maintain a workgroup computer network BSBITS401 Maintain business technology BSBITS401 Maintain business technology Using Windows 8 BSBITU101 Operate a personal computer Using Vista BSBITU101 Operate a personal computer Using Windows 7 BSBINN201A BSBINN301A BSBINN502A BSBITA401A 2007 BSBITA401A 2010 BSBITA401A 2013 BSBITB501A BSBITS401B BSBITS401B Windows 8 BSBITU101A Vista BSBITU101A Windows 7

25 Vocational training resources 25 BUSINESS SERVICES BSBITU101 Operate a personal computer Using Windows 8 BSBITU102 Develop keyboard skills Using Word 2007 BSBITU102 Develop keyboard skills Using Word 2010 BSBITU102 Develop keyboard skills Using Word 2013 BSBITU201 BSBITU201 BSBITU201 BSBITU202 BSBITU202 BSBITU202 BSBITU203 BSBITU203 BSBITU203 Produce simple word processed documents Using Word 2007 and Windows XP Produce simple word processed documents Using Word 2010 and Windows 7 Produce simple word processed documents Using Word 2013 and Windows 8 Create and use spreadsheets Using Excel 2007 and Windows Vista Create and use spreadsheets Using Excel 2010 and Windows 7 Create and use spreadsheets Using Excel 2013 and Windows 8 Communicate electronically Using Outlook 2007 and Windows XP Communicate electronically Using Outlook 2010 and Windows 7 Communicate electronically Using Outlook 2013 and Windows 8 BSBITU301 Create and use databases Using Access 2007 BSBITU301 Create and use databases Using Access 2010 BSBITU301 Create and use databases Using Access 2013 BSBITU302 BSBITU302 BSBITU302 Create electronic presentations Using PowerPoint 2007 Create electronic presentations Using PowerPoint 2010 Create electronic presentations Using PowerPoint 2013 BSBITU101A Windows 8 BSBITU102A 2007 BSBITU102A 2010 BSBITU102A 2013 BSBITU201A 2007 BSBITU201A 2010 BSBITU201A 2013 BSBITU202A 2007 BSBITU202A 2010 BSBITU202A 2013 BSBITU203A 2007 BSBITU203A 2010 BSBITU203A 2013 BSBITU301A 2007 BSBITU301A 2010 BSBITU301A 2013 BSBITU302B 2007 BSBITU302B 2010 BSBITU302B 2013

26 Vocational training resources 26 BUSINESS SERVICES BSBITU303 BSBITU303 BSBITU303 Design and produce text documents Using Office 2007 Design and produce text documents Using Office 2010 Design and produce text documents Using Office 2013 BSBITU304 Produce spreadsheets Using Excel 2007 BSBITU304 BSBITU304 Produce spreadsheets Using Excel 2010 and Windows 7 Produce spreadsheets Using Excel 2013 and Windows 8 BSBITU305 Conduct online transactions BSBITU306 BSBITU306 BSBITU306 BSBITU307 BSBITU307 BSBITU307 BSBITU309 BSBITU309 BSBITU309 BSBITU401 BSBITU401 BSBITU401 Design and produce business documents Using Office 2007 Design and produce business documents Using Office 2010 Design and produce business documents Using Office 2013 Develop keyboarding speed and accuracy Using Word 2007 Develop keyboarding speed and accuracy Using Word 2010 Develop keyboarding speed and accuracy Using Word 2013 Produce desktop published documents Using Publisher 2007 Produce desktop published documents Using Publisher 2010 Produce desktop published documents Using Publisher 2013 Design and develop complex text documents Using Office 2007 Design and develop complex text documents Using Office 2010 Design and develop complex text documents Using Office 2013 BSBITU303A 2007 BSBITU303A 2010 BSBITU303A 2013 BSBITU304A 2007 BSBITU304A 2010 BSBITU304A 2013 BSBITU305A BSBITU306A 2007 BSBITU306A 2010 BSBITU306A 2013 BSBITU307A 2007 BSBITU307A 2010 BSBITU307A 2013 BSBITU309A 2007 BSBITU309A 2010 BSBITU309A 2013 BSBITU401A 2007 BSBITU401A 2010 BSBITU401A 2013

27 Vocational training resources 27 BUSINESS SERVICES BSBITU402 BSBITU402 BSBITU402 BSBITU404 BSBITU404 BSBITU404 Develop and use complex spreadsheets Using Excel 2007 Develop and use complex spreadsheets Using Excel 2010 Develop and use complex spreadsheets Using Excel 2013 Produce complex desktop published documents Using Publisher 2007 Produce complex desktop published documents Using Publisher 2010 Produce complex desktop published documents Using Publisher 2013 BSBITU402A 2007 BSBITU402A 2010 BSBITU402A 2013 BSBITU404A 2007 BSBITU404A 2010 BSBITU404A 2013 BSBLDR401 Communicate effectively as a workplace leader BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBWOR401A BSBWOR402A BSBLDR501 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBLED101 Plan skills development BSBLED301 Undertake e-learning BSBLED401 Develop teams and individuals BSBLED501 Develop a workplace learning environment BSBLED101A BSBLED301A BSBLED401A BSBLED501A BSBLED502 Manage programs that promote personal effectiveness BSBLED502A BSBLEG301 Apply knowledge of the legal system to complete tasks BSBLEG301A BSBLEG302 Carry out search of the public record BSBLEG303 Deliver court documentation BSBLEG302A BSBLEG303A BSBLEG304 Apply the principles of confidentiality and security within the legal environment BSBLEG304A

28 Vocational training resources 28 BUSINESS SERVICES BSBLEG305 Use legal terminology in order to carry out tasks BSBLEG305A BSBLEG306 Maintain records for time and disbursements in a legal practice BSBLEG306A BSBLEG308 Assist in prioritising and planning activities in a legal practice BSBLEG308A BSBLEG418 Produce complex legal documents BSBLEG418A BSBMED301 Interpret and apply medical terminology appropriately BSBMED301B BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBMED304 Assist in controlling stocks and supplies BSBMED302B BSBMED303B BSBMED304B BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment BSBMED305B BSBMED401 Manage patient record-keeping system BSBMGT401 Show leadership in the workplace BSBMGT402 Implement operational plan BSBMGT403 Implement continuous improvement BSBMGT404 Lead and facilitate off-site staff BSBMGT405 Provide personal leadership BSBMGT406 Plan and monitor continuous improvement BSBMGT502 Manage people performance BSBMGT516 Facilitate continuous improvement BSBMGT517 Manage operational plan BSBMKG401 Profile the market BSBMED401B BSBMGT401A BSBMGT402A BSBMGT403A BSBMGT404A BSBMGT405A BSBMGT406A BSBMGT502B BSBMGT516C BSBMGT515A BSBMKG401B

29 Vocational training resources 29 BUSINESS SERVICES BSBMKG402 Analyse consumer behaviour for specific markets BSBMKG408 Conduct market research BSBMKG409 Design direct response offers BSBMKG410 Test direct marketing activities BSBMKG411 Analyse direct marketing databases BSBMKG412 Conduct e-marketing communications BSBMKG413 Promote products and services BSBMKG414 Undertake marketing activities BSBMKG501 Identify and evaluate marketing opportunities BSBMKG502 Establish and adjust the marketing mix BSBMKG506 Plan market research BSBMKG402B BSBMKG408B BSBMKG409A BSBMKG410A BSBMKG411A BSBMKG412A BSBMKG413A BSBMKG414B BSBMKG501B BSBMKG502B BSBMKG506B BSBMKG507 Interpret market trends and developments BSBMKG514 Implement and monitor marketing activities BSBPMG409 Apply project scope-management techniques BSBPMG410 Apply project time-management techniques BSBPMG411 Apply project quality-management techniques BSBPMG412 Apply project cost-management techniques BSBMKG514A BSBPMG409A BSBPMG410A BSBPMG411A BSBPMG412A BSBPMG413 Apply project human resources management approaches BSBPMG413A BSBPMG414 Apply project information management and communications techniques BSBPMG414A BSBPMG415 Apply project risk-management techniques BSBPMG415A

30 Vocational training resources 30 BUSINESS SERVICES BSBPMG416 Apply project procurement procedures BSBPMG417 Apply project life cycle management processes BSBPMG418 Apply project stakeholder engagement techniques BSBPMG511 Manage project scope BSBPMG512 Manage project time BSBPMG513 Manage project quality BSBPMG514 Manage project cost BSBPMG515 Manage project human resources BSBPMG516 Manage project information and communication BSBPMG517 Manage project risk BSBPMG518 Manage project procurement BSBPMG519 Manage project stakeholder engagement BSBPMG520 Manage project governance BSBPMG521 Manage project integration BSBPMG522 Undertake project work BSBPRO301 Recommend products and services BSBPRO401 Develop product knowledge BSBPUB504 Develop and implement crisis management plans BSBPUR301 Purchase goods and services BSBPUR401 Plan purchasing BSBPMG416A BSBPMG417A BSBPMG418A BSBPMG511A BSBPMG512A BSBPMG513A BSBPMG514A BSBPMG515A BSBPMG516A BSBPMG517A BSBPMG518A BSBPMG519A BSBPMG520A BSBPMG521A BSBPMG522A BSBPRO301A BSBPRO401A BSBPUB504A BSBPUR301B BSBPUR401B

31 Vocational training resources 31 BUSINESS SERVICES BSBPUR402 Negotiate contracts BSBREL401 Establish networks BSBREL402 Build client relationships and business networks BSBRES401 Analyse and present research information BSBRES404 Research legal information using primary sources BSBRKG301 Control records BSBRKG302 Undertake disposal BSBRKG303 Retrieve information from records BSBRKG304 Maintain business records BSBRKG305 Review recordkeeping functions BSBRKG401 Review the status of a record BSBRKG402 Provide information from and about records BSBPUR402B BSBREL401A BSBREL402A BSBRES401A BSBRES404A BSBRKG301B BSBRKG302B BSBRKG303B BSBRKG304B BSBRKG305A BSBRKG401B BSBRKG402B BSBRKG403 Set up a business or records system for a small business BSBRKG403C BSBRKG404 Monitor and maintain records in an online environment BSBRKG404A BSBRSK401 Identify risk and apply risk management processes BSBRSK501 Manage risk BSBSLS407 Identify and plan sales prospects BSBSLS408 Present, secure and support sales solutions BSBSLS501 Develop a sales plan BSBSLS502 Lead and manage a sales team BSBRSK401A BSBRSK501B BSBSLS407A BSBSLS408A BSBSLS501A BSBSLS502A

32 Vocational training resources 32 BUSINESS SERVICES BSBSMB201 Identify suitability for micro business BSBSMB301 Investigate micro business opportunities BSBSMB302 Develop a micro business proposal BSBSMB303 Organise finances for the micro business BSBSMB201A BSBSMB301A BSBSMB302A BSBSMB303A BSBSMB304 Determine resource requirements for the micro business BSBSMB304A BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business BSBSMB305A BSBSMB306 Plan a home based business BSBSMB306A BSBSMB401 Establish legal and risk management requirements of small business BSBSMB401A BSBSMB402 Plan small business finances BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBSMB406 Manage small business finances BSBSMB407 Manage a small team BSBSMB402A BSBSMB403A BSBSMB404A BSBSMB405B BSBSMB406A BSBSMB407A BSBSMB408 Manage personal, family, cultural and business obligations BSBSMB408B BSBSMB409 Build and maintain relationships with small business stakeholders BSBSMB409A BSBSUS201 Participate in environmentally sustainable work practices BSBSUS201A BSBSUS301 Implement and monitor environmentally sustainable work practices BSBSUS301A BSBSUS501 Develop workplace policy and procedures for sustainability BSBSUS501A BSBWHS201 Contribute to health and safety of self and others BSBWHS201A

33 Vocational training resources 33 BUSINESS SERVICES BSBWHS301 Maintain workplace safety BSBWHS301A BSBWHS302 Apply knowledge of WHS legislation in the workplace BSBWHS302A BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control BSBWHS303A BSBWHS304 Participate effectively in WHS communication and consultation processes BSBWHS304A BSBWHS305 Contribute to WHS issue resolution BSBWHS305A BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBWHS401A BSBWHS402 Assist with compliance with WHS laws BSBWHS402A BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes BSBWHS403A BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control BSBWHS404A BSBWHS405 Contribute to implementing and maintaining WHS management systems BSBWHS405A BSBWHS406 Assist with responding to incidents BSBWHS406A BSBWHS407 Assist with claims management, rehabilitation and return-to-work programs BSBWHS407A BSBWHS408 Assist with effective WHS management of contractors BSBWHS408A BSBWHS409 Assist with workplace monitoring processes BSBWHS409A BSBWHS410 Contribute to work-related health and safety measures and initiatives BSBWHS410A BSBWHS501 Ensure a safe workplace BSBWHS501A BSBWHS502 Manage effective WHS consultation and participation processes BSBWHS502A BSBWHS503 Contribute to the systematic management of WHS risk BSBWHS503A BSBWHS504 Manage WHS hazards and risks BSBWHS505 Investigate WHS incidents BSBWHS504A BSBWHS505A

34 Vocational training resources 34 BUSINESS SERVICES BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems BSBWHS506A BSBWHS507 Contribute to managing WHS information systems BSBWHS508 Manage WHS hazards associated with plant BSBWHS507A BSBWHS508A BSBWHS509 Facilitate the development and use of hazardmanagement tools BSBWHS509A BSBWHS510 Contribute to implementing emergency procedures BSBWOR201 Manage personal stress in the workplace BSBWOR202 Organise and complete daily work activities BSBWOR203 Work effectively with others BSBWOR204 BSBWOR204 BSBWOR204 BSBWOR204 Use business technology Using Windows XP and Office 2003 Use business technology Using Windows Vista and Office 2007 Use business technology Using Windows 7 and Office 2010 Use business technology Using Office 2013 and Windows 8 BSBWOR301 Organise personal work priorities and development BSBWOR302 Work effectively as an off-site worker BSBWOR403 Manage stress in the workplace BSBWOR404 Develop work priorities BSBWHS510A BSBWOR201A BSBWOR202A BSBWOR203B BSBWOR204A 2003 BSBWOR204A 2007 BSBWOR204A 2010 BSBWOR204A 2013 BSBWOR301B BSBWOR302A BSBWOR403A BSBWOR404B BSBWOR501 Manage personal work priorities and professional development BSBWOR501B BSBWOR502 Lead and manage team effectiveness BSBWOR502B BSBWRK411 Support employee and industrial relations procedures BSBWRK411A BSBWRK510 Manage employee relations BSBWRK510A

35 Vocational training resources 35 BUSINESS SERVICES BSBWRT301 Write simple documents BSBWRT401 Write complex documents BSBWRT301A BSBWRT401A PSPETHC301B Uphold the values and principles of public service PSPGOV314A Contribute to conflict management PSPGOV406B Gather and analyse information PSPGOV414A Provide workplace mentoring PSPLEGN301B Comply with legislation in the public sector PUAWER001B PUAWER002B Identify, prevent and report potential workplace emergency situations Ensure workplace emergency prevention procedures, systems and processes are implemented

36 Vocational training resources 36 BUSINESS SERVICES BSBADM101A Use business equipment and resources BSBADM301B Produce texts from shorthand notes BSBADM302B Produce texts from notes BSBADM303B Produce texts from audio transcription BSBADM307B Organise schedules BSBADM311A Maintain business resources BSBADM405B Organise meetings BSBADM406B Organise business travel BSBADM407B Administer projects BSBADM409A Coordinate business resources BSBADM502B Manage meetings BSBADM503B Plan and manage conferences BSBADM504B Plan or review administration systems BSBADM101 BSBADM301 BSBADM302 BSBADM303 BSBADM307 BSBADM311 BSBADM405 BSBADM406 BSBADM407 BSBADM409 BSBADM502 BSBADM503 BSBADM504 BSBADM506B Manage business document design and development BSBADM506 BSBADM506B BSBADM506B Manage business document design and development Using Office 2010 Manage business document design and development Using Office 2013 BSBADV404B Schedule advertisements BSBADV507B Develop a media plan BSBAUD402B Participate in a quality audit BSBAUD501B Initiate a quality audit BSBADV404 BSBADV507 BSBAUD402 BSBAUD501

37 Vocational training resources 37 BUSINESS SERVICES BSBAUD503B Lead a quality audit BSBAUD504B Report on a quality audit BSBCCO203A Conduct customer contact BSBCCO204A Collect data BSBCCO205A Prepare for work in a customer contact environment BSBCCO301B Use multiple information systems BSBCCO302B Deploy customer service field staff BSBCCO303B Conduct a telemarketing campaign BSBCCO304C Provide sales solutions to customers BSBCCO305B Process credit applications BSBCCO306B Process complex accounts BSBCCO307A Work effectively in customer contact BSBCCO308A Conduct outbound customer contact BSBAUD503 BSBAUD504 BSBCUE203 BSBCUE204 BSBCUE205 BSBCUE301 BSBCUE302 BSBCUE303 BSBCUE304 BSBCUE305 BSBCUE306 BSBCUE307 BSBCUE308 BSBCCO309A Develop product and service knowledge for customer contact operation BSBCUE309 BSBCCO403A Schedule customer contact activity BSBCCO404A Collect, analyse and record information BSBCUE403 BSBCUE404 BSBCCO405A Survey stakeholders to gather and record information BSBCUE405 BSBCCO406A Run a multicentre BSBCCO407A Administer customer contact technology BSBCMM101A Apply basic communication skills BSBCUE406 BSBCUE407 BSBCMM101

38 Vocational training resources 38 BUSINESS SERVICES BSBCMM201A Communicate in the workplace BSBCMM301B Process customer complaints BSBCMM401A Make a presentation BSBCMM401A Make a presentation Using PowerPoint 2013 BSBCMM402A Implement effective communication strategies BSBCMM501A Develop and nurture relationships BSBCMM201 BSBCMM301 BSBCMM401 BSBCMM BSBCMM402 BSBCMM501 BSBCOM401B Organise and monitor the operation of compliance management system BSBCOM401 BSBCOM402B Implement processes for the management of a breach in compliance requirements BSBCOM402 BSBCOM403B Provide education and training on compliance requirements and systems BSBCOM403 BSBCOM404B Promote and liaise on compliance requirements, systems and related issues BSBCOM404 BSBCOM503B Develop processes for the management of breaches in compliance requirements BSBCOM503 BSBCUS201B Deliver a service to customers BSBCUS301B Deliver and monitor a service to customers BSBCUS201 BSBCUS301 BSBCUS401B Coordinate implementation of customer service strategies BSBCUS401 BSBCUS402B Address customer needs BSBCUS403B Implement customer service standards BSBCUS501C Manage quality customer service BSBDIV301A Work effectively with diversity BSBDIV501A Manage diversity in the workplace BSBEBU401A Review and maintain a website BSBCUS402 BSBCUS403 BSBCUS501 BSBDIV301 BSBDIV501 BSBEBU401

39 Vocational training resources 39 BUSINESS SERVICES BSBEMS401B Develop and implement business development strategies to expand client base BSBEMS401 BSBEMS402B Develop and implement strategies to source and assess candidates BSBEMS402 BSBEMS403B Develop and provide employment management services to candidates BSBEMS403 BSBEMS404B Manage the recruitment process for client organisations BSBEMS404 BSBFIA301A Maintain financial records BSBFIA302A Process payroll BSBFIA303A Process accounts payable and receivable BSBFIA304A Maintain a general ledger BSBFIA401A Prepare financial reports BSBFIA402A Report on financial activity BSBFIM501A Manage budgets and financial plans BSBFIM502A Manage payroll BSBFLM303C Contribute to effective workplace relationships BSBFLM305C Support operational plan BSBFLM306C Provide workplace information and resourcing plans BSBFIA301 BSBFIA302 BSBFIA303 BSBFIA304 BSBFIA401 BSBFIA402 BSBFIM501 BSBFIM502 BSBFLM303 BSBFLM305 BSBFLM306 BSBFLM309C Support continuous improvement systems and processes BSBFLM309 BSBFLM311C Support a workplace learning environment BSBFLM312C Contribute to team effectiveness BSBFRA301B Work within a franchise BSBFLM311 BSBFLM312 BSBFRA301 BSBFRA401B Manage compliance with franchisee obligations and legislative requirement BSBFRA401

40 Vocational training resources 40 BUSINESS SERVICES BSBFRA402B Establish a franchise BSBFRA403B Manage relationship with franchisor BSBFRA501B Establish a franchise operation BSBFRA502B Manage a franchise operation BSBFRA503B Manage establishment of new sites or regions BSBFRA504B Manage relationships with franchisees BSBFRA505B Manage closure of a franchise BSBGOV401A Implement Board member responsibilities BSBGOV402A Work within organisational structure BSBGOV403A Analyse financial reports and budgets BSBHRM403B Support performance-management processes BSBHRM404A Review human resources functions BSBFRA402 BSBFRA403 BSBFRA501 BSBFRA502 BSBFRA503 BSBFRA504 BSBFRA505 BSBGOV401 BSBGOV402 BSBGOV403 BSBHRM403 BSBHRM404 BSBHRM405A Support the recruitment, selection and induction of staff BSBHRM405 BSBHRM501B Manage human resources services BSBHRM501 BSBHRM502A Manage human resources management information systems BSBHRM502 BSBHRM505B Manage remuneration and employee benefits BSBHRM505 BSBHRM506A Manage recruitment selection and induction processes BSBHRM506 BSBHRM507A Manage separation or termination BSBHRM509A Manage rehabilitation or return-to-work programs BSBHRM510A Manage mediation processes BSBHRM507 BSBHRM509 BSBHRM510

41 Vocational training resources 41 BUSINESS SERVICES BSBHRM512A Develop and manage performance-management processes BSBHRM512 BSBHRM513A Manage workforce planning BSBIND201A Work effectively in a business environment BSBIND301A Work effectively in an educational environment BSBINM201A Process and maintain workplace information BSBINM202A Handle mail BSBINM301A Organise workplace information BSBINM302A Utilise a knowledge management system BSBINM303A Handle receipt and despatch of information BSBINM401A Implement workplace information system BSBHRM513 BSBIND201 BSBIND301 BSBINM201 BSBINM202 BSBINM301 BSBINM302 BSBINM303 BSBINM401 BSBINM501A Manage an information or knowledge management system BSBINM501 BSBINN201A Contribute to workplace innovation BSBINN301A Promote innovation in a team environment BSBINN502A Build and sustain an innovative work environment BSBINN201 BSBINN301 BSBINN502 BSBITA401A Design databases Using Access 2003 BSBITA401A Design databases Using Access 2007 BSBITA401A Design databases Using Access 2010 BSBITA401A Design databases Using Access 2013 BSBITB501A Establish and maintain a workgroup computer network BSBITS401B Maintain business technology BSBITA BSBITA BSBITA BSBITB501 BSBITS401

42 Vocational training resources 42 BUSINESS SERVICES BSBITS401B Maintain business technology Using Windows 8 BSBITU101A Operate a personal computer Using Vista BSBITU101A Operate a personal computer Using Windows 7 BSBITU101A Operate a personal computer Using Windows 8 BSBITU101A Operate a personal computer Using Windows XP BSBITS401 Windows 8 BSBITU101 Vista BSBITU101 Windows 7 BSBITU101 Windows 8 BSBITU101 Windows XP BSBITU102A Develop keyboard skills Using Word 2003 BSBITU102A Develop keyboard skills Using Word 2007 BSBITU102A Develop keyboard skills Using Word 2010 BSBITU102A Develop keyboard skills Using Word 2013 BSBITU201A BSBITU201A BSBITU201A BSBITU201A Produce simple word processed documents Using Word 2003 Produce simple word processed documents Using Word 2007 and Windows XP Produce simple word processed documents Using Word 2010 and Windows 7 Produce simple word processed documents Using Word 2013 and Windows 8 BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU202A Create and use spreadsheets Using Excel 2003 BSBITU202A BSBITU202A BSBITU202A BSBITU203A BSBITU203A BSBITU203A Create and use spreadsheets Using Excel 2007 and Windows Vista Create and use spreadsheets Using Excel 2010 and Windows 7 Create and use spreadsheets Using Excel 2013 and Windows 8 Communicate electronically Using Outlook Express version 6 Communicate electronically Using Outlook 2007 and Windows XP Communicate electronically Using Outlook 2010 and Windows 7 BSBITU BSBITU BSBITU BSBITU BSBITU

43 Vocational training resources 43 BUSINESS SERVICES BSBITU203A Communicate electronically Using Outlook 2013 and Windows 8 BSBITU BSBITU301A Create and use databases Using Access 2003 BSBITU301A Create and use databases Using Access 2007 BSBITU301A Create and use databases Using Access 2010 BSBITU301A Create and use databases Using Access 2013 BSBITU302B BSBITU302B BSBITU302B BSBITU302B BSBITU303A BSBITU303A BSBITU303A BSBITU303A Create electronic presentations Using PowerPoint 2003 Create electronic presentations Using PowerPoint 2007 Create electronic presentations Using PowerPoint 2010 Create electronic presentations Using PowerPoint 2013 Design and produce text documents Using Office 2003 Design and produce text documents Using Office 2007 Design and produce text documents Using Office 2010 Design and produce text documents Using Office 2013 BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU304A Produce spreadsheets Using Excel 2003 BSBITU304A Produce spreadsheets Using Excel 2007 BSBITU304A BSBITU304A Produce spreadsheets Using Excel 2010 and Windows 7 Produce spreadsheets Using Excel 2013 and Windows 8 BSBITU305A Conduct online transactions BSBITU BSBITU BSBITU BSBITU305 BSBITU306A BSBITU306A Design and produce business documents Using Office 2003 Design and produce business documents Using Office 2007 BSBITU

44 Vocational training resources 44 BUSINESS SERVICES BSBITU306A BSBITU306A BSBITU307A BSBITU307A BSBITU307A BSBITU307A BSBITU309A BSBITU309A BSBITU309A BSBITU309A BSBITU401A BSBITU401A BSBITU401A BSBITU401A BSBITU402A BSBITU402A BSBITU402A BSBITU402A BSBITU404A BSBITU404A Design and produce business documents Using Office 2010 Design and produce business documents Using Office 2013 Develop keyboarding speed and accuracy Using Word 2003 Develop keyboarding speed and accuracy Using Word 2007 Develop keyboarding speed and accuracy Using Word 2010 Develop keyboarding speed and accuracy Using Word 2013 Produce desktop published documents Using Publisher 2003 Produce desktop published documents Using Publisher 2007 Produce desktop published documents Using Publisher 2010 Produce desktop published documents Using Publisher 2013 Design and develop complex text documents Using Office 2003 Design and develop complex text documents Using Office 2007 Design and develop complex text documents Using Office 2010 Design and develop complex text documents Using Office 2013 Develop and use complex spreadsheets Using Excel 2003 Develop and use complex spreadsheets Using Excel 2007 Develop and use complex spreadsheets Using Excel 2010 Develop and use complex spreadsheets Using Excel 2013 Produce complex desktop published documents Using Publisher 2003 Produce complex desktop published documents Using Publisher 2007 BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU

45 Vocational training resources 45 BUSINESS SERVICES BSBITU404A BSBITU404A Produce complex desktop published documents Using Publisher 2010 Produce complex desktop published documents Using Publisher 2013 BSBLED101A Plan skills development BSBLED301A Undertake e-learning BSBLED401A Develop teams and individuals BSBLED501A Develop a workplace learning environment BSBITU BSBITU BSBLED101 BSBLED301 BSBLED401 BSBLED501 BSBLED502A Manage programs that promote personal effectiveness BSBLED502 BSBLEG301A Apply knowledge of the legal system to complete tasks BSBLEG301 BSBLEG302A Carry out search of the public record BSBLEG303A Deliver court documentation BSBLEG302 BSBLEG303 BSBLEG304A Apply the principles of confidentiality and security within the legal environment BSBLEG304 BSBLEG305A Use legal terminology in order to carry out tasks BSBLEG305 BSBLEG306A Maintain records for time and disbursements in a legal practice BSBLEG306 BSBLEG308A Assist in prioritising and planning activities in a legal practice BSBLEG308 BSBLEG418A Produce complex legal documents BSBLEG418 BSBMED301B Interpret and apply medical terminology appropriately BSBMED301 BSBMED302B Prepare and process medical accounts BSBMED303B Maintain patient records BSBMED304B Assist in controlling stocks and supplies BSBMED302 BSBMED303 BSBMED304 BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment BSBMED305

46 Vocational training resources 46 BUSINESS SERVICES BSBMED401B Manage patient record-keeping system BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBMGT403A Implement continuous improvement BSBMGT404A Lead and facilitate off-site staff BSBMGT405A Provide personal leadership BSBMGT406A Plan and monitor continuous improvement BSBMGT502B Manage people performance BSBMGT515A Manage operational plan BSBMGT516C Facilitate continuous improvement BSBMKG401B Profile the market BSBMKG402B Analyse consumer behaviour for specific markets BSBMKG408B Conduct market research BSBMKG409A Design direct response offers BSBMKG410A Test direct marketing activities BSBMKG411A Analyse direct marketing databases BSBMKG412A Conduct e-marketing communications BSBMKG413A Promote products and services BSBMKG414B Undertake marketing activities BSBMKG501B Identify and evaluate marketing opportunities BSBMED401 BSBMGT401 BSBMGT402 BSBMGT403 BSBMGT404 BSBMGT405 BSBMGT406 BSBMGT502 BSBMGT517 BSBMGT516 BSBMKG401 BSBMKG402 BSBMKG408 BSBMKG409 BSBMKG410 BSBMKG411 BSBMKG412 BSBMKG413 BSBMKG414 BSBMKG501

47 Vocational training resources 47 BUSINESS SERVICES BSBMKG502B Establish and adjust the marketing mix BSBMKG506B Plan market research BSBMKG507A Interpret Market Trends And Developments BSBMKG514A Implement and monitor marketing activities BSBPMG409A Apply project scope-management techniques BSBPMG410A Apply project time-management techniques BSBPMG411A Apply project quality-management techniques BSBPMG412A Apply project cost-management techniques BSBMKG502 BSBMKG506 BSBMKG507 BSBMKG514 BSBPMG409 BSBPMG410 BSBPMG411 BSBPMG412 BSBPMG413A Apply project human resources management approaches BSBPMG413 BSBPMG414A Apply project information management and communications techniques BSBPMG414 BSBPMG415A Apply project risk-management techniques BSBPMG416A Apply project procurement procedures BSBPMG417A Apply project life cycle management processes BSBPMG418A Apply project stakeholder engagement techniques BSBPMG511A Manage project scope BSBPMG512A Manage project time BSBPMG513A Manage project quality BSBPMG514A Manage project cost BSBPMG515A Manage project human resources BSBPMG516A Manage project information and communication BSBPMG415 BSBPMG416 BSBPMG417 BSBPMG418 BSBPMG511 BSBPMG512 BSBPMG513 BSBPMG514 BSBPMG515 BSBPMG516

48 Vocational training resources 48 BUSINESS SERVICES BSBPMG517A Manage project risk BSBPMG518A Manage project procurement BSBPMG519A Manage project stakeholder engagement BSBPMG520A Manage project governance BSBPMG521A Manage project integration BSBPMG522A Undertake project work BSBPRO301A Recommend products and services BSBPRO401A Develop product knowledge BSBPUB504A Develop and implement crisis management plans BSBPUR301B Purchase goods and services BSBPUR401B Plan purchasing BSBPUR402B Negotiate contracts BSBREL401A Establish networks BSBREL402A Build client relationships and business networks BSBRES401A Analyse and present research information BSBRES404A Research legal information using primary sources BSBRKG301B Control records BSBRKG302B Undertake disposal BSBRKG303B Retrieve information from records BSBRKG304B Maintain business records BSBPMG517 BSBPMG518 BSBPMG519 BSBPMG520 BSBPMG521 BSBPMG522 BSBPRO301 BSBPRO401 BSBPUB504 BSBPUR301 BSBPUR401 BSBPUR402 BSBREL401 BSBREL402 BSBRES401 BSBRES404 BSBRKG301 BSBRKG302 BSBRKG303 BSBRKG304

49 Vocational training resources 49 BUSINESS SERVICES BSBRKG305A Review recordkeeping functions BSBRKG401B Review the status of a record BSBRKG402B Provide information from and about records BSBRKG305 BSBRKG401 BSBRKG402 BSBRKG403C Set up a business or records system for a small business BSBRKG403 BSBRKG404A Monitor and maintain records in an online environment BSBRKG404 BSBRSK401A Identify risk and apply risk management processes BSBRSK501B Manage risk BSBSLS407A Identify and plan sales prospects BSBSLS408A Present, secure and support sales solutions BSBSLS501A Develop a sales plan BSBSLS502A Lead and manage a sales team BSBSMB201A Identify suitability for micro business BSBSMB301A Investigate micro business opportunities BSBSMB302A Develop a micro business proposal BSBSMB303A Organise finances for the micro business BSBRSK401 BSBRSK501 BSBSLS407 BSBSLS408 BSBSLS501 BSBSLS502 BSBSMB201 BSBSMB301 BSBSMB302 BSBSMB303 BSBSMB304A Determine resource requirements for the micro business BSBSMB304 BSBSMB305A Comply with regulatory, taxation and insurance requirements for the micro business BSBSMB305 BSBSMB306A Plan a home based business BSBSMB306 BSBSMB401A Establish legal and risk management requirements of small business BSBSMB401 BSBSMB402A Plan small business finances BSBSMB402

50 Vocational training resources 50 BUSINESS SERVICES BSBSMB403A Market the small business BSBSMB404A Undertake small business planning BSBSMB405B Monitor and manage small business operations BSBSMB406A Manage small business finances BSBSMB407A Manage a small team BSBSMB403 BSBSMB404 BSBSMB405 BSBSMB406 BSBSMB407 BSBSMB408B Manage personal, family, cultural and business obligations BSBSMB408 BSBSMB409A Build and maintain relationships with small business stakeholders BSBSMB409 BSBSUS201A Participate in environmentally sustainable work practices BSBSUS201 BSBSUS301A Implement and monitor environmentally sustainable work practices BSBSUS301 BSBSUS501A Develop workplace policy and procedures for sustainability BSBSUS501 BSBWHS201A Contribute to health and safety of self and others BSBWHS301A Maintain workplace safety BSBWHS201 BSBWHS301 BSBWHS302A Apply knowledge of WHS legislation in the workplace BSBWHS302 BSBWHS303A Participate in WHS hazard identification, risk assessment and risk control BSBWHS303 BSBWHS304A Participate effectively in WHS communication and consultation processes BSBWHS304 BSBWHS305A Contribute to WHS issue resolution BSBWHS305 BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBWHS401 BSBWHS402A Assist with compliance with WHS laws BSBWHS402 BSBWHS403A Contribute to implementing and maintaining WHS consultation and participation processes BSBWHS403 BSBWHS404A Contribute to WHS hazard identification, risk assessment and risk control BSBWHS404

51 Vocational training resources 51 BUSINESS SERVICES BSBWHS405A Contribute to implementing and maintaining WHS management systems BSBWHS405 BSBWHS406A Assist with responding to incidents BSBWHS406 BSBWHS407A Assist with claims management, rehabilitation and return-to-work programs BSBWHS407 BSBWHS408A Assist with effective WHS management of contractors BSBWHS408 BSBWHS409A Assist with workplace monitoring processes BSBWHS409 BSBWHS410A Contribute to work-related health and safety measures and initiatives BSBWHS410 BSBWHS501A Ensure a safe workplace BSBWHS501 BSBWHS502A Manage effective WHS consultation and participation processes BSBWHS502 BSBWHS503A Contribute to the systematic management of WHS risk BSBWHS503 BSBWHS504A Manage WHS hazards and risks BSBWHS505A Investigate WHS incidents BSBWHS504 BSBWHS505 BSBWHS506A Contribute to developing, implementing and maintaining WHS management systems BSBWHS506 BSBWHS507A Contribute to managing WHS information systems BSBWHS508A Manage WHS hazards associated with plant BSBWHS507 BSBWHS508 BSBWHS509A Facilitate the development and use of hazardmanagement tools BSBWHS509 BSBWHS510A Contribute to implementing emergency procedures BSBWOR201A Manage personal stress in the workplace BSBWOR202A Organise and complete daily work activities BSBWOR203B Work effectively with others BSBWOR204A Use business technology Using Windows XP and Office 2003 BSBWHS510 BSBWOR201 BSBWOR202 BSBWOR203 BSBWOR

52 Vocational training resources 52 BUSINESS SERVICES BSBWOR204A BSBWOR204A BSBWOR204A Use business technology Using Windows Vista and Office 2007 Use business technology Using Windows 7 and Office 2010 Use business technology Using Office 2013 and Windows 8 BSBWOR301B Organise personal work priorities and development BSBWOR302A Work effectively as an off-site worker BSBWOR401A Establish effective workplace relationships BSBWOR402A Promote team effectiveness BSBWOR403A Manage stress in the workplace BSBWOR404B Develop work priorities BSBWOR BSBWOR BSBWOR BSBWOR301 BSBWOR302 BSBLDR402 BSBLDR403 BSBWOR403 BSBWOR404 BSBWOR501B Manage personal work priorities and professional development BSBWOR501 BSBWOR502B Ensure team effectiveness BSBWOR502 BSBWRK411A Support employee and industrial relations procedures BSBWRK411 BSBWRK510A Manage employee relations BSBWRT301A Write simple documents BSBWRT401A Write complex documents BSBWRK510 BSBWRT301 BSBWRT401 CULMS207C Assist with the presentation of public activities and events CULEVP201A

53 Vocational training resources 53 COMMUNITY SERVICES CHCAC410B Collect technical data to support client health care plan CHCADMIN201D Undertake basic administrative duties CHCADMIN302D Provide administrative support CHCADMIN201C CHCADMIN302C CHCADMIN305F Work within the administration protocols of the organisation CHCADMIN305D CHCADMIN403D Undertake administrative work CHCADMIN403C CHCADMIN508B Manage limited budgets and financial accountabilities CHCADMIN508A CHCADMIN604B Manage the finances, accounts and resources of an organisation CHCADV001 Facilitate the interests and rights of clients CHCADV002 Provide advocacy and representation services CHCADV005 Provide systems advocacy services CHCAGE001 Facilitate the empowerment of older people CHCAGE002 Implement falls prevention strategies CHCAGE003 Coordinate services for older people CHCADMIN604A CHCAD401D & CHCAD402D CHCAD504B CHCAD603B CHCAC318B CHCAC417A CHCAC412B CHCAGE004 Implement interventions with older people at risk CHCAGE005 Provide support to people living with dementia CHCAGE006 Provide food services CHCAOD001 Work in an alcohol and other drugs context CHCAOD002 Work with clients who are intoxicated CHCAC319A & CHCAC416A CHCAC316D CHCAOD201D & CHCAOD402B CHCAOD406E CHCAOD004 Assess needs of clients with alcohol and other drugs issues CHCAOD408B CHCAOD006 Provide interventions for people with alcohol and other drugs issues CHCAOD411A

54 Vocational training resources 54 COMMUNITY SERVICES CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management CHCAOD513A CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues CHCAOD511C CHCAOD009 Develop and review individual alcohol and other drugs treatment plans CHCAOD512B CHCCAR501C Conduct career guidance interview CHCCCS001 Address the needs of people with chronic disease CHCCCS002 Assist with movement CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS004 Assess co-existing needs CHCCCS005 Conduct individual assessments CHCCCS006 Facilitate individual service planning and delivery CHCCCS007 Develop and implement service programs CHCCCS009 Facilitate responsible behaviour CHCCCS010 Maintain a high standard of service CHCCCS011 Meet personal support needs CHCCCS012 Prepare and maintain beds CHCCCS013 Provide basic foot care CHCCCS014 Provide brief interventions CHCCCS015 Provide individualised support CHCICS408B HLTCSD305D CHCCS521B CHCAOD510B, CHCCS416B, CHCCS500B & CHCCS504B CHCICS403A CHCAC507E, CHCICS401B & CHCICS402B CHCCS412E, CHCCS503B & CHCCS512C CHCCS401C HLTCSD201D CHCICS301B HLTCSD203D CHCICS306B CHCCS403C CHCICS302B & HLTCSD304D

55 Vocational training resources 55 COMMUNITY SERVICES CHCCCS016 Respond to client needs CHCCCS017 Provide loss and grief support CHCCCS018 Provide suicide bereavement support CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCCS021 Respond to suspected abuse CHCCCS023 Support independence and wellbeing CHCCCS024 Support individuals with autism spectrum disorder CHCCCS025 Support relationships with carers and families CHCCCS026 Transport individuals CHCCCS027 Visit client residence CHCCS426B CHCCS417B CHCCS514B HLTCSD306D CHCICS409A CHCAC317A, CHCDIS400C, CHCICS303A, CHCICS406B & CHCICS407B CHCCS413B CHCICS304B & CHCICS410A HLTCSD208D CHCCH522B CHCCD307D Support community resources CHCCD615A Develop and implement community development strategies CHCCDE001 Support participative planning processes CHCCDE002 Develop and implement community programs CHCCDE003 Work within a community development framework CHCCDE004 Implement participation and engagement strategies CHCCDE005 Develop and support relevant community resources CHCCDE007 Develop and provide community projects CHCCD401E CHCCD404E CHCCD412B CHCCD413E & CHCCS421B CHCCD505E CHCCD402B

56 Vocational training resources 56 COMMUNITY SERVICES UNIT CODE TITLE STAUS CHCCDE008 Support community action CHCCDE009 Develop and support community leadership CHCCD508D CHCCD509C UNIT PRICE CHCCDE010 Develop and lead community engagement strategies to enhance participation CHCCD515B CHCCDE011 Implement community development strategies CHCCD514B CHCCDE012 Work within organisation and government structures to enable community development outcomes CHCCD516B CHCCDP401B Deliver service consistent with a career development framework CHCCDP402B Assist clients to plan and access career pathways CHCCDP403B CHCCDP501B CHCCHILD403B Analyse and apply education and training information Liaise with employers to promote flexible work arrangements Promote the safety, well-being and welfare of children, young people and their families CHCCM401D Undertake case management CHCCM402E Establish and monitor a case plan CHCCM404A Undertake case management for clients with complex needs CHCCN520C Advocate for the rights and needs of children and young people CHCCOM001 Provide first point of contact CHCCOM002 Use communication to build relationships CHCCOM003 Develop workplace communication strategies CHCCOM005 Communicate and work in health or community services CHCCOM006 Establish and manage client relationships CHCCS308B & HLTCOM301C CHCCOM302D, CHCCOM403A & HLTAMBFC301D CHCCOM504B CHCCOM201C, CHCCS411C, CHCNET301D & HLTHIR301C HLTCOM404C

57 Vocational training resources 57 COMMUNITY SERVICES CHCCONS401C Facilitate changeover CHCCONS402C Facilitate and monitor contact CHCCONS403C Support families to develop relationships CHCCONS504C Assist families to self manage contact CHCCS200D Deliver service to clients CHCCS211B Prepare for work in the community sector CHCCS211A CHCCS311D Deliver and monitor services to clients CHCCS312A Use electronic learning materials CHCCS404B Facilitate family intervention strategies CHCCS407C Operate referral procedures CHCCS414A Provide education and support on parenting, health and well being CHCCS419C Provide support services to clients CHCCS422B Respond holistically to client issues and refer appropriately CHCCS427B Facilitate adult learning and development CHCCS513C Maintain an effective community sector work environment CHCCS513B CHCCS522B Address complex legal and ethical issues in professional practice CHCCSL501A Work within a structured counselling framework CHCCSL503B Facilitate the counselling relationship CHCCSL507B Support clients in decision-making processes CHCCSL508B Apply legal and ethical responsibilities in counselling practice

58 Vocational training resources 58 COMMUNITY SERVICES CHCCSL509A Reflect and improve upon counselling skills CHCCSM004 Coordinate complex case requirements CHCCM501A CHCCSM005 Develop, facilitate and review all aspects of case management CHCCM503C CHCCSM006 Provide case management supervision CHCCM504D CHCCSM007 Undertake case management in a child protection framework CHCCM506C CHCCW301C Operate under a casework framework CHCCW503A Work intensively with clients CHCDEV001 Confirm client developmental status CHCLD415A CHCDEV002 Analyse impacts of sociological factors on clients in community work and services CHCLD514B CHCDEV003 Analyse client information for service planning and delivery CHCLD515A CHCDFV301A CHCDFV402C CHCDFV404C CHCDFV505C Recognise and respond appropriately to domestic and family violence Manage own professional development in responding to domestic and family violence Promote community awareness of domestic and family violence Counsel clients affected by domestic and family violence CHCDIS001 Contribute to ongoing skills development using a strengths-based approach CHCDIS323A CHCDIS002 Follow established person-centred behaviour supports CHCICS305B CHCDIS003 Support community participation and social inclusion CHCDIS322A CHCDIS004 Communicate using augmentative and alternative communication strategies CHCDIS411A CHCDIS005 Develop and provide person-centred service responses CHCDIS511A CHCDIS006 Develop and promote positive person-centred behaviour supports CHCICS404B

59 Vocational training resources 59 COMMUNITY SERVICES CHCDIS007 Facilitate the empowerment of people with disability CHCDIS008 Facilitate community participation and social inclusion CHCDIS220B,C HCDIS301C & CHCDIS302A CHCDIS410A CHCDIS009 Facilitate ongoing skills development using a personcentred approach CHCDIS405A CHCDIS010 Provide person-centred services to people with disability with complex needs CHCDIS409B CHCDIS313A Support people with disabilities who are ageing CHCDIS404C Design procedures for support CHCDIS408D Support people with disabilities as workers CHCDIS408C CHCDIS507C Design and adapt surroundings to group requirements CHCDIS509E Maximise participation in work by people with disabilities CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCCS405A & HLTHIR403C HLTHIR404D CHCDIV003 Manage and promote diversity CHCCS506A CHCECE001 Develop cultural competence CHCECE002 Ensure the health and safety of children CHCECE003 Provide care for children CHCECE004 Promote and provide healthy food and drinks CHCECE005 Provide care for babies and toddlers CHCECE006 Support behaviour of children and young people CHCECE007 Develop positive and respectful relationships with children CHCCN301C CHCCN302A CHCCN303A CHCCN305B CHCCHILD301 B CHCIC301E CHCECE009 Use an approved learning framework to guide practice

60 Vocational training resources 60 COMMUNITY SERVICES CHCECE010 Support the holistic development of children in early childhood CHCFC301A CHCECE011 Provide experiences to support children s play and learning CHCPR301C CHCECE012 Support children to connect with their world CHCECE013 Use information about children to inform practice CHCPR302A CHCPR303D CHCECE014 Comply with family day care administration requirements CHCAL307A CHCECE016 Establish and maintain a safe and healthy environment for children CHCCN511B CHCECE017 Foster the holistic development and wellbeing of the child in early childhood CHCECE018 Nurture creativity in children CHCECE019 Facilitate compliance in an education and care service CHCIC501B CHCECE020 Establish and implement plans for developing cooperative behaviour CHCIC510A CHCECE021 Implement strategies for the inclusion of all children CHCECE022 Promote children s agency CHCECE023 Analyse information to inform learning CHCIC512A CHCPR502E CHCPR509A CHCECE024 Design and implement the curriculum to foster children s learning and development CHCPR510B CHCECE025 Embed sustainable practices in service operations CHCECE026 Work in partnership with families to provide appropriate education and care for children CHCRF511A CHCEDS001 Comply with legislative, policy and industrial requirements in the education environment CHCEDS301B CHCEDS002 Assist in implementation of planned educational programs CHCEDS302A CHCEDS003 Contribute to student education in all developmental domains CHCEDS303A CHCEDS004 Contribute to organisation and management of classroom or centre CHCEDS304A

61 Vocational training resources 61 COMMUNITY SERVICES CHCEDS005 Support the development of literacy and oral language skills CHCEDS006 Support the development of numeracy skills CHCEDS307A CHCEDS007 Work effectively with students and colleagues CHCEDS008 Comply with school administrative requirements CHCEDS011 Search and assess online information CHCEDS316B CHCEDS319A CHCEDS012 Set up and sustain individual and small group learning areas CHCEDS320B CHCEDS015 Support development of student research skills CHCEDS323A CHCEDS016 Support learning for students with disabilities in a classroom environment CHCEDS330B CHCEDS017 Contribute to the health and safety of students CHCEDS331B CHCEDS018 Support students with additional needs in the classroom environment CHCEDS335A CHCEDS019 Support students mathematics learning CHCEDS020 Support students literacy learning CHCEDS021 Assist in facilitation of student learning CHCEDS408A CHCEDS409A CHCEDS410A CHCEDS022 Work with students in need of additional support CHCEDS023 Supervise students outside the classroom CHCEDS415A CHCEDS024 Use educational strategies to support Aboriginal and/or Torres Strait Islander education CHCEDS025 Facilitate learning for students with disabilities CHCEDS031 Provide support to students with autism spectrum disorder CHCEDS434A CHCEDS032 Support learning and implementation of responsible behaviour CHCEDS306A Support the development of writing skills

62 Vocational training resources 62 COMMUNITY SERVICES UNIT CODE TITLE STAUS UNIT PRICE CHCEDS308A Support the development of oral language skills CHCEDS312A Work with diversity in the education environment CHCEDS314B Work effectively in an education team CHCEDS314A CHCEDS407A CHCEDS411B CHCEDS412B CHCEDS501A CHCEDS502B Collect and analyse information to inform work strategies Use high-level communication skills in the education workplace Contribute to continuous improvement processes within the education environment Identify and respond to student development needs Foster and support an effective learning environment CHCEDS503A Support the development of literacy skills CHCEDU001 Provide community focused health promotion and prevention strategies CHCPROM503A CHCEDU005 Work with clients to identify financial literacy education needs CHCFLE301A CHCEDU006 Improve clients fundamental financial literacy skills CHCFLE302A CHCEDU007 Provide group education on consumer credit and debt CHCFLE303A CHCES303C Use labour market information CHCES304B Deliver recruitment services CHCES311B Work effectively in employment services CHCES311A CHCES312A Deliver contracted employment services CHCES404B Promote clients to employers CHCES411A CHCES413A Collect, analyse and apply labour market information Develop and monitor employment plans with clients

63 Vocational training resources 63 COMMUNITY SERVICES CHCES415A Monitor and improve contracted employment services CHCES416A Plan and provide job search support CHCES502C Research and report on labour market information CHCES511B Manage contracted employment services CHCGROUP302D Support group activities CHCGROUP403D Plan and conduct group activities CHCHCS001 Provide home and community support services CHCHCS002 Coordinate and monitor home based support CHCHC311C CHCHC401C CHCIC201B Communicate with children CHCIC302A CHCIC303B CHCIC511A Support Aboriginal and/or Torres Strait Islander families to participate in children s services Work within a regulatory framework specific to children s services Implement and promote inclusive policies and practices in children s services CHCICS405B Facilitate groups for individual outcomes CHCICS405A CHCINF302D Maintain the organisation's information systems CHCINF303B Contribute to information requirements in the community sector CHCINF303A CHCINF403E Coordinate information systems CHCINF403D CHCINF408C Comply with information requirements of the aged care and community care sectors CHCINM001 Meet statutory and organisation information requirements CHCINF505D CHCINM002 Meet community information needs CHCLAH001 Work effectively in the leisure and health industries CHCINF407D CHCRH401C

64 Vocational training resources 64 COMMUNITY SERVICES CHCLAH002 Contribute to leisure and health programming CHCRH402B CHCLAH003 Participate in the planning, implementation and monitoring of individual leisure and health programs CHCRH404B CHCLAH004 Participate in planning leisure and health programs for clients with complex needs CHCRH405B CHCLAH005 CHCLAH006 Incorporate lifespan development and sociological concepts into leisure and health programming Coordinate planning, implementation and monitoring of leisure and health programs CHCRH406A & CHCRH407A CHCRH503B & CHCRH504B CHCLAH007 Conduct a program for children and young people with special needs CHCRH505C CHCLAH008 Provide leisure education CHCRH506A CHCLAH009 Apply concepts of human psychology to facilitate involvement in leisure programs CHCRH507A CHCLD315A Recognise stages of lifespan development CHCLEG001 Work legally and ethically CHCLEG003 Manage legal and ethical compliance CHCLLN001 Respond to client language, literacy and numeracy needs CHCLLN002 Support adult language and literacy learning CHCLLN003 Support adult numeracy learning CHCMGT001 Develop, implement and review quality framework CHCMGT003 Lead the work team CHCCS400C CHCCS502C & HLTHIR506C CHCLLN403A CHCLLN401A CHCLLN402A CHCORG423C CHCORG506E CHCMGT005 Facilitate workplace debriefing and support processes CHCCS505B CHCMH401A Work effectively in mental health settings CHCMH402B CHCMH403A Apply understanding of mental health issues and recovery processes Establish and maintain communication and relationships to support the recovery process

65 Vocational training resources 65 COMMUNITY SERVICES CHCMH404B Conduct assessment and planning as part of the recovery process CHCMH405A Work collaboratively to support recovery process CHCMH501A Provide advanced supports to facilitate recovery CHCMH504E Provide a range of services to people with mental health issues CHCMHS001 Work with people with mental health issues CHCMH301C & CHCMH411A CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMH408C CHCMHS006 Facilitate the recovery process with the person, family and carers CHCMH409A CHCMHS007 Work effectively in trauma informed care CHCMHS008 Promote and facilitate self-advocacy CHCPW404A CHCPW405A CHCMHS013 Implement trauma informed care CHCORG201C Follow policies, procedures and programs of the organisation CHCORG201A CHCORG202C Work with others CHCORG303C Participate effectively in the work environment CHCORG303A CHCORG322B Contribute to implementation of service delivery strategy CHCORG405E Maintain an effective work environment CHCORG406C Supervise work CHCORG405C CHCORG406A CHCORG502B Work autonomously

66 Vocational training resources 66 COMMUNITY SERVICES CHCORG529B Provide coaching and motivation CHCORG611C Lead and develop others in a community sector workplace CHCORG611A CHCORG624E Provide leadership in community service delivery CHCORG624C CHCORG627B Provide mentoring support to colleagues CHCPAL001 Deliver care services using a palliative approach CHCPA301B CHCPAL002 Plan for and provide care services using a palliative approach CHCPA402B CHCPAS001 Plan for the provision of pastoral and spiritual care CHCPAS401B CHCPAS002 Provide pastoral and spiritual care CHCPOL001 Contribute to the review and development of policies CHCPOL002 Develop and implement policy CHCPOL003 Research and apply evidence to practice CHCPOL301B & CHCPOL402C CHCPOL504B CHCPOL501A CHCPOL403C Undertake research activities CHCPROT424A Develop a child protection practice framework CHCPROT526B Work in a child protection environment CHCPROT603B Plan and manage provision of out of home care CHCPRP001 Develop and maintain networks and collaborative partnerships CHCNET301D, CHCNET402B, CHCNET404B, CHCNET501C & CHCNET503B CHCPRP002 Collaborate in professional practice CHCPRP003 Reflect on and improve own professional practice CHCPRP004 Promote and represent the service CHCORG428A CHCORG620D

67 Vocational training resources 67 COMMUNITY SERVICES CHCPRP005 Engage with health professionals and the health system HLTCOM406C CHCPRT001 Identify and respond to children and young people at risk CHCCHILD401B CHCPRT002 Support the rights and safety of children and young people CHCCHILD404B CHCPRT003 Work collaboratively to maintain an environment safe for children and young people CHCPROT429A CHCPRT004 Work effectively in child protection to support children, young people and families CHCCHILD505B CHCPRT005 Work within a practice framework CHCPRT006 Build professional practice and sectoral expertise CHCPRT007 Provide supervision in the community CHCPRT008 Provide supervision in a secure system CHCPRT009 Provide primary residential care CHCPROT409E CHCPRT010 Work with children and young people with complex trauma and attachment issues and needs CHCPRT012 Undertake and implement planning with at-risk children and young people and their families CHCPROT502E CHCPRT013 Support the progress and development of young people CHCPROT510E CHCPRT016 Work in the youth justice environment CHCYJ401B CHCPRT017 Support Aboriginal and/or Torres Strait Islander young people in youth justice system CHCPWK001 Apply peer work practices in the mental health sector CHCPW401A CHCPWK002 Contribute to the continuous improvement of mental health services for consumers and carers CHCPW402A CHCPWK003 Apply lived experience in mental health peer work CHCPW403A CHCPWK005 Work effectively with carers as a mental health peer worker CHCPW408A CHCRF402B Provide intervention support to children and families

68 Vocational training resources 68 COMMUNITY SERVICES CHCSAC001 Support children to participate in school age care CHCSAC002 CHCSAC003 CHCSAC004 Develop and implement play and leisure experiences in school age care Work collaboratively and respectfully with children in school age care Support the holistic development of children in school age care CHCOSHC401 A CHCOSHC402 A CHCOSHC403 A CHCSAC005 Foster the holistic development and wellbeing of the child in school age care CHCSET001 Work with forced migrants CHCSW401A CHCSET002 Undertake bicultural work with forced migrants in Australia CHCSW402B CHCSOH001 Work with people experiencing or at risk of homelessness CHCCH427B CHCSOH002 Manage and maintain tenancy agreements and services CHCCH410B CHCSOH010 Work with clients within the social housing system CHCVOL001 Be an effective volunteer CHCVOL003 Recruit, induct and support volunteers CHCCH301C CHCVOL201B CHCORG525D CHCVOL004 Manage volunteer workforce development CHCYTH001 Engage respectfully with young people CHCYTH401B CHCYTH002 Work effectively with young people in the youth work context CHCYTH402C CHCYTH003 Support young people to create opportunities in their lives CHCYTH403C CHCYTH004 Respond to critical situations CHCYTH407E CHCYTH005 Develop and implement procedures to enable young people to address their needs CHCYTH501A CHCYTH008 Support young people to take collective action CHCYTH009 Support youth programs CHCYTH504A CHCYTH505E

69 Vocational training resources 69 COMMUNITY SERVICES CHCYTH010 Provide services for young people appropriate to their needs and circumstances CHCYTH506B CHCYTH011 Work effectively with young people and their families CHCYTH511B CHCYTH012 Manage service response to young people in crisis CHCYTH301E Work effectively with young people CHCYTH608D CHCYTH301D CHCYTH404E Support young people in crisis PSPMNGT605B Manage diversity

70 Vocational training resources 70 COMMUNITY SERVICES CHCAC316D Provide food services CHCAGE006 CHCAC317A Support older people to maintain their independence CHCCCS023 CHCAC318B Work effectively with older people CHCAC319A Provide support to people living with dementia CHCAC412B Provide services to older people with complex needs CHCAGE001 CHCAGE005 CHCAGE003 CHCAC416A Facilitate support responsive to the specific nature of dementia CHCAGE005 CHCAC417A Implement interventions with older people at risk of falls CHCAGE002 CHCAC507E Plan and monitor service delivery plans CHCAD401D Advocate for clients CHCCCS006 CHCADV001 CHCAD402D Support the interests, rights and needs of clients within duty of care requirements CHCADV001 CHCAD504B Provide advocacy and representation services CHCAD603B Provide systems advocacy services CHCAOD201D Prepare for alcohol and other drugs work CHCADV002 CHCADV005 CHCAOD001 CHCAOD402B Work effectively in the alcohol and other drugs sector CHCAOD001 CHCAOD406E Work with clients who are intoxicated CHCAOD002 CHCAOD408B Assess needs of clients with alcohol and/or other drugs issues CHCAOD004 CHCAOD411A Provide interventions for people with alcohol and other drug issues CHCAOD006 CHCAOD510B Work effectively with clients with complex alcohol and/or other drugs issues CHCCCS004 CHCAOD511C Provide advanced interventions to meet the needs of clients with alcohol and/or other drug issues CHCAOD008 CHCAOD512B Develop and implement a behaviour response plan CHCAOD009

71 Vocational training resources 71 COMMUNITY SERVICES CHCAOD513A Provide relapse prevention strategies CHCCD401E Support community participation CHCAOD007 CHCCDE001 CHCCD402B Develop and provide community education projects CHCCDE007 CHCCD404E Develop and implement community programs CHCCD412B Work within a community development framework CHCCD413E Work within specific communities CHCCD505E Develop community resources CHCCD508D Support community action CHCCD509C Support community leadership CHCCD514B Implement community development strategies CHCCDE002 CHCCDE003 CHCCDE004 CHCCDE005 CHCCDE008 CHCCDE009 CHCCDE011 CHCCD515B Communicate effectively within a community development context CHCCDE010 CHCCD516B Work within organisation and government structures to enable community development outcomes CHCCDE012 CHCCH301C Work effectively in social housing CHCSOH010 CHCCH410B Manage and maintain tenancy agreements and services CHCSOH002 CHCCH427B Work effectively with people experiencing or at risk of homelessness CHCSOH001 CHCCH522B Undertake outreach work CHCCM501A Coordinate complex case requirements CHCCCS027 CHCCSM004 CHCCM503C Develop, facilitate and monitor all aspects of case management CHCCSM005 CHCCM504D Promote high quality case management CHCCSM006 CHCCM506C Undertake case management in a child protection framework CHCCSM007

72 Vocational training resources 72 COMMUNITY SERVICES CHCCM605C Develop practice standards CHCCSM006 CHCCOM201C Communicate with people accessing the services of the organisation CHCCOM005 CHCCOM302D Communicate appropriately with clients and colleagues CHCCOM002 CHCCOM403A Use targeted communication skills to build relationships CHCCOM002 CHCCOM504B Develop, implement and promote effective workplace communication CHCCOM003 CHCCS305C Assist clients with medication CHCCS308B Provide first point of contact CHCCS400C Work within a relevant legal and ethical framework CHCCS401C Facilitate responsible behaviour CHCCS403C Provide brief intervention CHCCS405C Identify and address specific client needs CHCCS411C Work effectively in the community sector CHCCS412E Deliver and develop client services CHCCS413B Support individuals with autism spectrum disorder HLTHPS006 CHCCOM001 CHCLEG001 CHCCCS009 CHCCCS014 CHCDIV001 CHCCOM005 CHCCCS007 CHCCCS024 CHCCS416B Assess and provide services for clients with complex needs CHCCCS004 CHCCS417B Provide support and care relating to suicide bereavement CHCCCS018 CHCCS421B Undertake community sector work within own community CHCCDE004 CHCCS424B Administer and monitor medications CHCCS425B Support health professional CHCCS426B Provide support and care relating to loss and grief HLTHPS007 HLTHPS002 CHCCCS017

73 Vocational training resources 73 COMMUNITY SERVICES CHCCS500B Conduct complex assessment and referral CHCCS502C Maintain legal and ethical work practices CHCCCS004 CHCLEG003 CHCCS503B Develop, implement and review services and programs to meet client needs CHCCCS007 CHCCS504B Provide services to clients with complex needs CHCCCS004 CHCCS505B Provide supervision support to community sector workers CHCMGT005 CHCCS506A Promote and respond to workplace diversity CHCCS512C Develop a service delivery strategy CHCCS514B Recognise and respond to individuals at risk CHCCS521B Assess and respond to individuals at risk of suicide CHCCS604B Manage the delivery of quality services to clients CHCDIS220B Prepare for disability work CHCDIS301C Work effectively with people with a disability CHCDIV003 CHCCCS007 CHCCCS019 CHCCCS003 CHCMGT001 CHCDIS007 CHCDIS007 CHCDIS302A Maintain an environment to empower people with disabilities CHCDIS007 CHCDIS322A Support community participation and inclusion CHCDIS323A Contribute to skill development and maintenance CHCDIS400C Provide care and support CHCDIS405A Facilitate skills development and maintenance CHCDIS003 CHCDIS001 CHCCCS023 CHCDIS009 CHCDIS409B Provide services to people with disabilities with complex needs CHCDIS010 CHCDIS410A Facilitate community participation and inclusion CHCDIS008 CHCDIS411A Communicate using augmentative and alternative communication strategies CHCDIS004

74 Vocational training resources 74 COMMUNITY SERVICES CHCDIS511A Coordinate services for people with disabilities CHCFC512A Foster physical development in middle childhood CHCFC513A Foster social development in middle childhood CHCDIS005 CHCSAC005 CHCSAC005 CHCFC514A Support emotional and psychological development in middle childhood CHCSAC005 CHCFC515A Foster cognitive development in middle childhood CHCSAC005 CHCFLE301A Work with clients needing financial literacy education CHCEDU005 CHCFLE302A Educate clients in fundamental financial literacy skills CHCEDU006 CHCFLE303A Educate clients to understand debt and consumer credit CHCEDU007 CHCHC311C Work effectively in home and community care CHCHC401C Coordinate and monitor home-based support CHCICS301B Provide support to meet personal care needs CHCHCS001 CHCHCS002 CHCCCS011 CHCICS302B Participate in the implementation of individualised plans CHCCCS015 CHCICS303A Support individual health and emotional well being CHCICS304B Work effectively with carers CHCCCS023 CHCCCS025 CHCICS305B Provide behaviour support in the context of individualised plans CHCDIS002 CHCICS306B Provide basic foot, skin and nail care CHCICS401B Facilitate support for personal care needs CHCICS402B Facilitate individualised plans CHCICS403A Conduct individual assessment CHCICS404B Plan and provide advanced behaviour support CHCCCS013 CHCCCS006 CHCCCS006 CHCCCS005 CHCDIS006

75 Vocational training resources 75 COMMUNITY SERVICES CHCICS406B Support client self-management CHCICS407B Support positive lifestyle CHCICS408B Provide support to people with chronic disease CHCCCS023 CHCCCS023 CHCCCS001 CHCICS409A Recognise and respond to suspected abuse of vulnerable people CHCCCS021 CHCICS410A Support relationships with carers and families CHCINF407D Meet information needs of the community CHCCCS025 CHCINM002 CHCINF505D Meet statutory and organisation information requirements CHCINM001 CHCLLN401A Support adult language and literacy learning and development CHCLLN002 CHCLLN402A Support adult numeracy learning and development CHCLLN003 CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively CHCLLN001 CHCMH301C Work effectively in mental health CHCMHS001 CHCMH408C Provide interventions to meet the needs of consumers with mental health and AOD issues CHCMHS005 CHCMH409A Facilitate consumer, family and carer participation in the recovery process CHCMHS006 CHCMH411A Work with people with mental health issues CHCNET301D Participate in networks CHCNET402B Establish and maintain effective networks CHCNET404B Facilitate links with other services CHCNET501C Work effectively with other services and networks CHCNET503D Develop new networks CHCORG423C Maintain quality service delivery CHCMHS001 CHCCOM005 & CHCPRP001 CHCPRP001 CHCPRP001 CHCPRP001 CHCPRP001 CHCMGT001

76 Vocational training resources 76 COMMUNITY SERVICES CHCORG428A Reflect on and improve own professional practice CHCORG506E Coordinate the work environment CHCORG525D Recruit and coordinate volunteers CHCORG620D Promote and represent the service CHCPA301B Deliver care services using a palliative approach CHCPRP003 CHCMGT003 CHCVOL003 CHCPRP004 CHCPAL001 CHCPA402B Plan for and provide care services using a palliative approach CHCPAL002 CHCPAS401B Undertake pastoral care work CHCPOL301B Participate in policy development CHCPOL402C Contribute to policy development CHCPOL501A Access evidence and apply in practice CHCPOL504B Develop and implement policy CHCPAS001 CHCPOL001 CHCPOL001 CHCPOL003 CHCPOL002 CHCPROM503A Provide community focused promotion and prevention strategies CHCEDU001 CHCPW401A Apply peer work practices in the mental health sector CHCPWK001 CHCPW402A Contribute to the continuous improvement of mental health services for consumers and carers CHCPWK002 CHCPW403A Apply lived experience in mental health peer work CHCPW404A Work effectively in trauma informed care CHCPW405A Promote and facilitate self-advocacy CHCPW408A Work effectively in carer mental health peer work CHCRF301E Work effectively with families to care for the child CHCRH401C Work effectively in the leisure and health industry CHCPWK003 CHCMHS007 CHCMHS008 CHCPWK005 CHCPRT003 CHCLAH001

77 Vocational training resources 77 COMMUNITY SERVICES CHCRH402B Undertake leisure and health programming CHCLAH002 CHCRH404B Plan, implement and monitor leisure and health programs CHCLAH003 CHCRH405B Plan leisure and health programs for clients with complex needs CHCLAH004 CHCRH406A Apply knowledge of human behaviour in leisure activity programs CHCLAH005 CHCRH407A Apply sociological concepts to leisure and health CHCLAH005 CHCRH503B Develop leisure and health programs for clients with special needs CHCLAH006 CHCRH504B Coordinate planning, implementation and monitoring of leisure and health programs CHCLAH006 CHCRH505C Conduct a program for children and young people with special needs CHCLAH007 CHCRH506A Provide leisure education CHCLAH008 CHCRH507A Apply concepts of human psychology to facilitate involvement in leisure programs CHCLAH009 CHCSW401A Work effectively with forced migrants CHCSET001 CHCSW402B Undertake bicultural work with forced migrants in Australia CHCSET002 CHCVOL201B Be an effective volunteer CHCWHS312A Follow WHS safety procedures for direct care work CHCVOL001 HLTWHS002

78 Vocational training resources 78 FINANCIAL SERVICES FNSACC301 Process financial transactions and extract interim reports FNSACC301A FNSACC302 Administer subsidiary accounts and ledgers FNSACC303 Perform financial calculations FNSACC401 Process business tax requirements FNSACC402 Prepare operational budgets FNSACC403 Make decisions in a legal context FNSACC302A FNSACC303A FNSACC401A FNSACC402A FNSACC403B FNSACC404 Prepare financial statements for non-reporting entities FNSACC404A FNSACC405 Maintain inventory records FNSACC406 FNSACC406 Set up and operate a computerised accounting system Set up and operate a computerised accounting system Using MYOB FNSACC407 Produce job costing information FNSACC405A FNSACC406A FNSACC406A MYOB FNSACC407A FNSACC501 Provide financial and business performance information FNSACC501A FNSACC502 Prepare legally compliant tax returns for individuals FNSACC503 Manage budgets and forecasts FNSACC504 Prepare financial reports for corporate entities FNSACC502B FNSACC503A FNSACC504A FNSACC505 Establish and maintain accounting information systems FNSACC505A FNSACC506 Implement and maintain internal control procedures FNSACC507 Provide management accounting information FNSACM301 Administer financial accounts FNSACM302 Prepare, match and process receipts FNSACC506A FNSACC507A FNSACM301A FNSACM302A

79 Vocational training resources 79 FINANCIAL SERVICES FNSACM303 Process payment documentation FNSACM401 Evaluate and authorise payment requests FNSASIC301 Establish client relationship and analyse needs FNSASIC302 Develop, present and negotiate client solutions FNSACM303A FNSACM401A FNSASIC301C FNSASIC302C FNSBKG401 Develop and implement policies and procedures relevant to bookkeeping activities FNSBKG401A FNSBKG402 Establish and maintain a cash accounting system FNSBKG402A FNSBKG403 Establish and maintain an accrual accounting system FNSBKG403A FNSBKG404 Carry out business activity and instalment activity statement tasks FNSBKG404A FNSBKG405 Establish and maintain a payroll system FNSCRD301 Process applications for credit FNSCRD302 Monitor and control accounts receivable FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSFLT201 Develop and use a personal budget FNSFLT202 Develop and use a savings plan FNSBKG405A FNSCRD301A FNSCRD302A FNSCRD405A FNSCUS402A FNSFLT201A FNSFLT202A FNSFLT203 Develop understanding of debt and consumer credit FNSFLT203A FNSFLT204 Develop understanding of superannuation FNSFLT204A FNSFLT205 Develop understanding of the Australian financial system and markets FNSFLT205A FNSFLT206 Develop understanding of taxation FNSINC301 Work effectively in the financial services industry FNSFLT206A FNSINC301A

80 Vocational training resources 80 FINANCIAL SERVICES FNSINC401 Apply principles of professional practice to work in the financial services industry FNSINC401A FNSORG301 Administer fixed asset register FNSRTS301 Provide customer service in a retail agency FNSRTS303 Balance retail transactions FNSRTS304 Administer debit card services FNSRTS305 Process customer accounts FNSRTS306 Process customer transactions FNSRTS308 Balance cash holdings FNSRTS309 Maintain main bank account FNSRTS402 Prepare government returns and reports FNSORG301A FNSRTS301A FNSRTS303A FNSRTS304A FNSRTS305A FNSRTS306A FNSRTS308A FNSRTS309A FNSRTS402A FNSSAM301 Identify opportunities for cross-selling products and services FNSSAM301A FNSSAM402 Implement a sales plan FNSSAM402A

81 Vocational training resources 81 FINANCIAL SERVICES FNSACC301A Process financial transactions and extract interim reports FNSACC301 FNSACC302A Administer subsidiary accounts and ledgers FNSACC303A Perform financial calculations FNSACC401A Process business tax requirements FNSACC402A Prepare operational budgets FNSACC403B Make decisions in a legal context FNSACC302 FNSACC303 FNSACC401 FNSACC402 FNSACC403 FNSACC404A Prepare financial statements for non-reporting entities FNSACC404 FNSACC405A Maintain inventory records FNSACC406A FNSACC406A Set up and operate a computerised accounting system Set up and operate a computerised accounting system Using MYOB FNSACC407A Produce job costing information FNSACC405 FNSACC406 FNSACC406 MYOB FNSACC407 FNSACC501A Provide financial and business performance information FNSACC501 FNSACC502B Prepare legally compliant tax returns for individuals FNSACC503A Manage budgets and forecasts FNSACC504A Prepare financial reports for corporate entities FNSACC502 FNSACC503 FNSACC504 FNSACC505A Establish and maintain accounting information systems FNSACC505 FNSACC506A Implement and maintain internal control procedures FNSACC507A Provide management accounting information FNSACM301A Administer financial accounts FNSACM302A Prepare, match and process receipts FNSACC506 FNSACC507 FNSACM301 FNSACM302

82 Vocational training resources 82 FINANCIAL SERVICES FNSACM303A Process payment documentation FNSACM401A Evaluate and authorise payment requests FNSASIC301C Establish client relationship and analyse needs FNSASIC302C Develop, present and negotiate client solutions FNSACM303 FNSACM401 FNSASIC301 FNSASIC302 FNSBKG401A Develop and implement policies and procedures relevant to bookkeeping activities FNSBKG401 FNSBKG402A Establish and maintain a cash accounting system FNSBKG402 FNSBKG403A Establish and maintain an accrual accounting system FNSBKG403 FNSBKG404A Carry out business activity and instalment activity statement tasks FNSBKG404 FNSBKG405A Establish and maintain a payroll system FNSCRD301A Process applications for credit FNSCRD302A Monitor and control accounts receivable FNSCRD405A Manage overdue customer accounts FNSCUS402A Resolve disputes FNSFLT201A Develop and use a personal budget FNSFLT202A Develop and use a savings plan FNSBKG405 FNSCRD301 FNSCRD302 FNSCRD405 FNSCUS402 FNSFLT201 FNSFLT202 FNSFLT203A Develop understanding of debt and consumer credit FNSFLT203 FNSFLT204A Develop understanding of superannuation FNSFLT204 FNSFLT205A Develop understanding of the Australian financial system and markets FNSFLT205 FNSFLT206A Develop understanding of taxation FNSINC301A Work effectively in the financial services industry FNSFLT206 FNSINC301

83 Vocational training resources 83 FINANCIAL SERVICES FNSINC401A Apply principles of professional practice to work in the financial services industry FNSINC401 FNSORG301A Administer fixed asset register FNSRTS301A Provide customer service in a retail agency FNSRTS303A Balance retail transactions FNSRTS304A Administer debit card services FNSRTS305A Process customer accounts FNSRTS306A Process customer transactions FNSRTS308A Balance cash holdings FNSRTS309A Maintain main bank account FNSRTS402A Prepare government returns and reports FNSORG301 FNSRTS301 FNSRTS303 FNSRTS304 FNSRTS305 FNSRTS306 FNSRTS308 FNSRTS309 FNSRTS402 FNSSAM301A Identify opportunities for cross-selling products and services FNSSAM301 FNSSAM402A Implement a sales plan FNSSAM402

84 Vocational training resources 84 FOOD PROCESSING FDFFS2001A Implement the food safety program and procedures FDFOHS2001A Participate in OHS processes FDFOP1004A Prepare basic mixes FDFOP1005A Operate basic equipment FDFOP2041A Operate a mixing or blending and cooking process FDFOP2052A Operate a chocolate tempering process FDFOP2061A Use numerical applications in the workplace

85 Vocational training resources 85 FOUNDATION SKILLS UNIT TITLE COLOUR B&W FSKDIG01 Use digital technology for basic workplace tasks FSKDIG02 Use digital technology for simple workplace tasks FSKDIG03 Use digital technology for routine workplace tasks FSKLRG02 Identify strategies to respond to basic workplace problems FSKLRG04 Use basic strategies for work-related learning FSKLRG05 Use strategies to plan simple workplace tasks FSKLRG08 Use simple strategies for work-related learning FSKLRG09 Use strategies to respond to routine workplace problems FSKLRG11 Use routine strategies for work-related learning FSKNUM03 Use whole numbers and money up to one thousand for work FSKNUM04 Locate, compare and use highly familiar measurements for work FSKNUM07 FSKNUM08 Locate specific information in highly familiar tables, graphs and charts for work Identify and use whole numbers and simple fractions, decimals and percentages for work FSKNUM09 Identify, measure and estimate familiar quantities for work FSKNUM10 Identify and describe common 2D and some 3D shapes for work FSKNUM11 Read and use familiar maps, plans and diagrams for work FSKNUM12 Identify and interpret information in familiar tables, graphs and charts for work FSKNUM13 Construct simple tables and graphs for work using familiar data FSKNUM14 FSKNUM15 Calculate with whole numbers and familiar fractions, decimals and percentages for work Estimate, measure and calculate with routine metric measurements for work

86 Vocational training resources 86 FOUNDATION SKILLS UNIT TITLE COLOUR B&W FSKNUM16 Interpret, draw and construct 2D and 3D shapes for work FSKNUM17 Use routine maps and plans for work FSKNUM18 Collect data and construct routine tables and graphs for work FSKOCM02 Engage in basic spoken exchanges at work FSKOCM03 Participate in simple spoken interactions at work FSKOCM07 Interact effectively with others at work FSKRDG04 Read and respond to basic workplace information FSKRDG07 Read and respond to simple workplace information FSKRDG10 Read and respond to routine workplace information FSKWTG03 Write basic workplace information FSKWTG06 Write simple workplace information FSKWTG09 Write routine workplace texts

87 Vocational training resources 87 HEALTH HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status HLTAAP003 Analyse and respond to client health information HLTAHA001 Assist with an allied health program HLTAHA018 HLTAHA019 Assist with planning and evaluating meals and menus to meet recommended dietary guidelines Assist with the monitoring and modification of meals and menus according to individualised plans HLTAP301B HLTAP401B HLTAP501C HLTAH301C HLTNA302D & HLTNA304D HLTNA303D HLTAHA020 Support food services in menu and meal order processing HLTNA301D HLTAHA021 Assist with screening and implementation of therapeutic diets HLTAH415C HLTAHA024 Work within a community rehabilitation environment HLTCR401C HLTAHW001 Work with Aboriginal and/or Torres Strait Islander clients and communities HLTAHW002 Support clients to obtain access to health services HLTAID001 Provide cardiopulmonary resuscitation HLTAID002 Provide basic emergency life support HLTAID003 Provide first aid HLTAID004 Provide an emergency first aid response in an education and care setting HLTAMBFC402C Communicate in complex or difficult situations HLTAMBT301B Transport non-emergency clients under operational conditions HLTCOM405D Administer a practice HLTCOM407B Provide reception services for a practice HLTCOM408D Use specific health terminology to communicate effectively

88 Vocational training resources 88 HEALTH HLTCOM503D Manage a practice HLTCSD302D Assist with lifestyle and social support needs HLTCSD307D Care for the home environment of clients HLTCSD302B HLTCSD307C HLTDA306D Assist with administration in dental practice HLTFS201D Distribute meals and refreshments to clients HLTFS201B HLTFS204D Provide ward or unit based food preparation and distribution services HLTFS204B HLTFS205D Perform kitchenware washing HLTFS205B HLTFS207C Follow basic food safety practices HLTFS309C Oversee the day-to-day implementation of food safety in the workplace HLTFS310C Apply and monitor food safety requirements HLTFS311C Develop food safety programs HLTFS312C Conduct food safety audits HLTHIR402D Contribute to organisational effectiveness in the health industry HLTHIR402B HLTHIR501C Maintain an effective health work environment HLTHIR505D Provide leadership in promoting effective work practices in health HLTHPS002 Support health professional in the delivery of care HLTHPS006 Assist clients with medication HLTHPS007 Administer and monitor medications CHCCS425B CHCCS305C CHCCS424B HLTINF001 Comply with infection prevention and control policies and procedures HLTIN301C HLTINF003 Implement and monitor infection prevention and control policies and procedures HLTIN403C

89 Vocational training resources 89 HEALTH HLTMS203D Undertake routine stock maintenance HLTMS206D Perform general cleaning tasks in a clinical setting HLTMS208D Handle waste in a health care environment HLTMS203B HLTMS206B HLTMS208B HLTPAT305D Operate efficiently within a pathology and specimen collection environment HLTPAT306D Perform blood collection HLTPAT308D HLTPAT317C Identify and respond to clinical risks associated with pathology specimen collection Operate effectively within a pathology testing environment HLTPM501B Manage in a health care business HLTSUP401B Supervise in a health setting HLTWHS001 Participate in workplace health and safety HLTWHS002 Follow safe work practices for direct client care HLTWHS003 Maintain work health and safety HLTWHS004 Manage work health and safety HLTWHS005 Conduct manual tasks safely HLTWHS006 Manage personal stressors in the work environment HLTWHS200B Participate in WHS processes HLTWHS401A Maintain workplace WHS processes HLTHSE204D HLTAMBPD401 HLTOHS200A HLTOHS400A MSL953001A Receive and prepare samples for testing MSL973002A Prepare working solutions

90 Vocational training resources 90 HEALTH HLTAH301C Assist with an allied health program HLTAH415C HLTAMBFC301D Assist with the screening of dietary requirements and special diets Communicate with clients and colleagues to support health care HLTAMBPD401C Manage personal stressors in the work environment HLTAP301B Recognise healthy body systems in a health care context HLTAP401B Confirm physical health status HLTAP501C Analyse health information HLTCOM301C Provide specific information to clients HLTCOM404C Communicate effectively with clients HLTCOM406C Make referrals to other health care professionals when appropriate HLTCR401C Work effectively in community rehabilitation HLTCSD201D Maintain high standard of client service HLTCSD203D Prepare and maintain beds HLTCSD208D Transport clients HLTCSD304D Support the care of clients HLTCSD305D Assist with client movement HLTCSD306D Respond effectively to behaviours of concern HLTHIR301C Communicate and work effectively in health HLTHIR403C Work effectively with culturally diverse clients and co-workers HLTAHA001 HLTAHA021 CHCCOM002 HLTWHS006 HLTAAP001 HLTAAP002 HLTAAP003 CHCCOM001 CHCCOM006 CHCPRP005 HLTAHA024 CHCCCS010 CHCCCS012 CHCCCS026 CHCCCS015 CHCCCS002 CHCCCS020 CHCCOM005 CHCDIV001 HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people CHCDIV002

91 Vocational training resources 91 HEALTH HLTHIR506C Implement and monitor compliance with legal and ethical requirements CHCLEG003 HLTHSE204D Follow safe manual handling practices HLTWHS005 HLTIN301C Comply with infection control policies and procedures HLTINF001 HLTIN403C Implement and monitor infection control policy and procedures HLTINF003 HLTNA301D Provide assistance to nutrition and dietetic services HLTAHA020 HLTNA302D Plan and evaluate meals and menus to meet recommended dietary guidelines HLTAHA018 HLTNA303D Plan and modify meals and menus according to nutrition care plans HLTAHA019 HLTNA304D Plan meals and menus to meet cultural and religious needs HLTAHA018 HLTRAH302C Undertake home visits HLTWHS300A Contribute to WHS processes HLTWHS456A Identify, assess and control WHS risk in own work HLTWHS501A Manage workplace WHS processes CHCCCS027 HLTWHS001 HLTWHS003 HLTWHS004

92 Vocational training resources 92 INFORMATION AND COMMUNICATIONS ICPDMT263 Access and use the internet ICPDMT321 Capture a digital image ICTICT101 Operate a personal computer Using Windows 7 ICTICT101 Operate a personal computer Using Windows 8 ICTICT102 ICTICT102 ICTICT103 Operate word-processing applications Using Word 2010 Operate word-processing applications Using Word 2013 Use, communicate and search securely on the internet ICTICT104 Use digital devices ICTICT105 Operate spreadsheet applications Using Excel 2010 ICTICT105 Operate spreadsheet applications Using Excel 2013 ICTICT106 Operate presentation packages ICPMM263C ICPMM321C ICAICT101A Windows 7 ICAICT101A Windows 8 ICAICT102A 2010 ICAICT102A 2013 ICAICT103A ICAICT104A ICAICT105A 2010 ICAICT105A 2013 ICAICT106A ICTICT106 Operate presentation packages Using PowerPoint 2013 ICAICT106A ICTICT201 Use computer operating systems and hardware ICAICT201A ICTICT202 Work and communicate effectively in an ICT environment ICAICT202A ICTICT203 Operate application software packages ICTICT204 Operate a digital media technology package ICAICT203A ICAICT204A ICTICT205 Design basic organisational documents using computing packages ICAICT205A ICTICT205 Design basic organisational documents using computing packages Office 2013 ICAICT205A ICTICT206 Install software applications ICTICT209 Interact with ICT clients ICAICT206A ICAICT209A

93 Vocational training resources 93 INFORMATION AND COMMUNICATIONS ICTICT210 Operate database applications Using Access 2007 ICTICT210 Operate database applications Using Access 2010 ICTICT210 Operate database applications Using Access 2013 ICAICT210A ICAICT210A ICAICT210A ICTICT211 Identify and use basic current industry-specific technologies ICAICT211A ICTICT212 Incorporate Indigenous needs and perspectives into ICT environment ICAICT212A ICTICT301 Create user documentation ICTICT302 Install and optimise operating system software ICTICT303 Connect internal hardware components ICTICT306 Migrate to new technology ICTICT308 Use advanced features of computer applications ICTNWK301 Provide network systems administration ICTNWK302 Identify and resolve network problems ICTNWK304 Administer network peripherals ICTSAS201 Maintain inventories for equipment, software and documentation ICAICT301A ICAICT302A ICAICT303A ICAICT306A ICAICT308A ICANWK301 A ICANWK302 A ICANWK304 A ICASAS201A ICTSAS202 Apply problem-solving techniques to routine ICT malfunctions ICASAS202A ICTSAS203 Connect hardware peripherals ICTSAS204 Record client support requirements ICTSAS205 Maintain ICT system integrity ICASAS203A ICASAS204A ICASAS205A ICTSAS206 Detect and protect from spam and destructive software ICASAS206A ICTSAS207 Protect and secure information assets ICASAS207A

94 Vocational training resources 94 INFORMATION AND COMMUNICATIONS ICTSAS208 Maintain ICT equipment and consumables ICTSAS301 Run standard diagnostic tests ICTSAS304 Provide basic system administration ICTSAS303 Care for computer hardware ICTSAS305 Provide ICT advice to clients ICTSAS306 Maintain equipment and software ICASAS208A ICASAS301A ICASAS304A ICASAS303A ICASAS305A ICASAS306A ICTWEB201 Use social media tools for collaboration and engagement ICAWEB201A ICTWEB301 Create a simple markup language document ICTWEB303 Produce digital images for the web ICAWEB301A ICAWEB303A

95 Vocational training resources 95 INFORMATION AND COMMUNICATIONS ICAICT101A Operate a personal computer Using Windows 7 ICAICT101A Operate a personal computer Using Windows 8 ICAICT102A ICAICT102A ICAICT103A Operate word-processing applications Using Word 2010 Operate word-processing applications Using Word 2013 Use, communicate and search securely on the internet ICAICT104A Use digital devices ICAICT105A Operate spreadsheet applications Using Excel 2010 ICAICT105A Operate spreadsheet applications Using Excel 2013 ICAICT106A Operate presentation packages ICAICT201A Use computer operating systems and hardware ICTICT101 Windows 7 ICTICT101 Windows 8 ICTICT ICTICT ICTICT103 ICTICT104 ICTICT ICTICT ICTICT106 ICTICT201 ICAICT202A Work and communicate effectively in an IT environment ICTICT202 ICAICT203A Operate application software packages ICAICT204A Operate a digital media technology package ICTICT203 ICTICT204 ICAICT205A Design basic organisational documents using computing packages ICTICT205 ICAICT206A Install software applications ICAICT209A Interact with ICT clients ICAICT210A Operate database applications Using Access 2007 ICTICT206 ICTICT209 ICTICT210 ICAICT211A Identify and use basic current industry-specific technologies ICTICT211 ICAICT212A Incorporate Indigenous needs and perspectives into IT environment ICTICT212 ICAICT301A Create user documentation ICTICT301

96 Vocational training resources 96 INFORMATION AND COMMUNICATIONS ICAICT302A Install and optimise operating system software ICAICT303A Connect internal hardware components ICAICT306A Migrate to new technology ICAICT308A Use advanced features of computer applications ICANWK301A Provide network systems administration ICANWK302A Identify and resolve network problems ICANWK304A Administer network peripherals ICTICT302 ICTICT303 ICTICT306 ICTICT308 ICTNWK301 ICTNWK302 ICTNWK304 ICASAS201A Maintain inventories for equipment, software and documentation ICTSAS201 ICASAS202A Apply problem-solving techniques to routine IT malfunctions ICTSAS202 ICASAS203A Connect hardware peripherals ICASAS204A Record client support requirements ICASAS205A Maintain IT system integrity ICTSAS203 ICTSAS204 ICTSAS205 ICASAS206A Detect and protect from spam and destructive software ICTSAS206 ICASAS207A Protect and secure information assets ICASAS208A Maintain IT equipment and consumables ICASAS301A Run standard diagnostic tests ICASAS303A Care for computer hardware ICASAS304A Provide basic system administration ICASAS305A Provide IT advice to clients ICASAS306A Maintain equipment and software ICTSAS207 ICTSAS208 ICTSAS301 ICTSAS303 ICTSAS304 ICTSAS305 ICTSAS306

97 Vocational training resources 97 INFORMATION AND COMMUNICATIONS ICAWEB201A Use social media tools for collaboration and engagement ICTWEB201 ICAWEB301A Create a simple markup language document ICAWEB303A Produce digital images for the web ICPMM263C Access and use the Internet ICPMM321C Capture a digital image ICTWEB301 ICTWEB303 ICPDMT263 ICPDMT321

98 Vocational training resources 98 PROPERTY SERVICES CPCCOHS1001A Work safely in the construction industry CPPCCL2001A Use hot water extraction CPPCCL2002A Use bonnet cleaning CPPCCL2003A Use dry foam shampoo CPPCCL2007A Perform basic stain removal CPPCLO1040A Prepare for work in the cleaning industry CPPCLO1041A Apply basic communication skills CPPCLO2001A Maintain hard floor surfaces CPPCLO2004A Maintain carpeted floors CPPCLO2009A Clean glass surfaces CPPCLO2010A Clean ceiling surfaces and fittings CPPCLO2015A Maintain furniture, fittings and room dressing CPPCLO2017A Clean wet areas CPPCLO2019A Sort and remove waste and recyclable materials CPPCLO2033A Plan for safe and efficient cleaning activities CPPCLO2035A Maintain cleaning storage areas CPPCLO2037A Clean external surfaces CPPCLO2043A Clean using microfibre techniques CPPCLO3002A Restore a hard floor surface CPPCLO3003A Replace a hard floor finish

99 Vocational training resources 99 PROPERTY SERVICES CPPCLO3013A Clean window coverings CPPCLO3014A Maintain clean room environments CPPCLO3016A Wash furniture and fittings CPPCLO3020A Clean using pressure washing CPPCLO3021A Clean industrial machinery CPPCLO3036A Clean at high levels CPPCLO3038A Clean food-handling areas CPPCLO3039A Support leadership in the workplace CPPCLO4022A Organise and monitor cleaning operations CPPCLO4024A Control the supply of resources to the work site CPPCLO4025A Provide quotation for cleaning services CPPCMN2002A Participate in workplace safety arrangements CPPCMN2003A Provide effective client service CPPCMN3001B Participate in environmentally sustainable work practices CPPCMN3003A Contribute to workplace safety arrangements CPPCMN3004A Respond to enquiries and complaints CPPCMN4001B CPPCMN4002B Develop workplace policies and procedures for sustainability Implement and monitor environmentally sustainable work practices CPPCMN4004B Facilitate effective client relationships CPPCMN4005A Facilitate effective teamwork

100 Vocational training resources 100 PROPERTY SERVICES CPPCMN4006A Facilitate effective workplace relationships CPPCMN4007A Manage workplace safety arrangements

101 Vocational training resources 101 RETAIL SERVICES SFIDIST202C Retail fresh, frozen and live seafood $10 SIRRFSA001A Apply retail food safety practices $10 SIRRFSA302 Monitor food safety program SIRRFSA002A $12 SIRRMER001A Merchandise food products $10 SIRRMER002A Pack and display meat products $10 SIRRMER003A Prepare and display fast food items $10 SIRRMER004A Prepare and display bakery products $10 SIRRRPK001A Advise on food products and services $10 SIRRRPK002A Advise on meat products $10 SIRRRPK003A Advise on fast food products $10 SIRRRPK004A Advise on bakery products $10 SIRRRPK005A Advise on seafood products $10 SIRRRPK006A Recommend liquor products $12 SIRRRPK007A Recommend and fit clothing or footwear and products and services $12 SIRRRPK008A Recommend jewellery products and services $12 SIRRRPK009A Recommend toddler and baby products $12 SIRRRPK010A Recommend home and home improvement products and services $12 SIRRRPK011A Recommend books or newsagency services $12 SIRRRPK012A Recommend business and leisure products and services $12 SIRRRPK013A Hire and sell video and DVD products and services $12

102 Vocational training resources 102 RETAIL SERVICES SIRRRPK214 Recommend specialised products and services SIRRRPK014A $12 SIRWINV302 Monitor inventory capacity to meet demand $12 SIRWSLS301 Build sales relationships SIRWSLS303 Analyse and achieve sales targets SIRWSLS304 Build sales of branded products SIRWSLS305 Optimise customer and territory coverage SIRWSLS002A SIRWSLS005A SIRWSLS006A SIRWSLS003A $12 $12 $12 $12 SIRXADM001A Apply retail office procedures $10 SIRXADM002A Coordinate retail office $12 SIRXCCS201 Apply point-of-sale handling procedures SIRXCCS202 Interact with customers SIRXCCS001A SIRXCCS002A $10 $10 SIRXCCS203 Promote loyalty programs $10 SIRXCCS304 Coordinate interaction with customers SIRXCCS305 Maintain business-to-business relationships SIRXCCS003A SIRXCCS006A $12 $12 SIRXCCS406 Provide professional customer service for high value and complex sales SIRXCCS407 Develop business-to-business relationships SIRXCCS004A SIRXCCS408 Build retail relationships and sustain customer loyalty SIRXCLM101 Organise and maintain work areas SIRXCLM402 Manage store facilities SIRXCLM001A SIRXCLM002A $10 SIRXCOM101 Communicate in the workplace to support team and customer outcomes SIRXCOM001A $10 SIRXCOM202 Communicate with customers using technologies $10

103 Vocational training resources 103 RETAIL SERVICES SIRXEBS001A Acquire and retain online customers SIRXFIN002A Perform retail finance duties $10 SIRXFIN003A Produce financial reports $12 SIRXFIN004A Manage financial resources SIRXFIN005A Manage operations to budget SIRXFIN201 Balance and secure point-of-sale terminal SIRXGLC401 Monitor compliance with the legislative requirements for establishing a retail business SIRXFIN001A SIRXGLC001 A $10 SIRXHRM001A Administer human resources policy SIRXHRM002A Recruit and select personnel SIRXICT001A Operate retail technology $10 SIRXICT002A Use computers as part of business and e-commerce processes $12 SIRXICT303 Operate retail information technology systems SIRXICT003A $12 SIRXICT404 Adopt mobile commerce applications to improve sales and service SIRXIND101 Work effectively in a customer service environment SIRXIND001A $10 SIRXIND102 Plan a career in the retail industry $10 SIRXINV001A Perform stock control procedures $10 SIRXINV002A Maintain and order stock $12 SIRXINV003A Plan inventory levels SIRXINV005A Control inventory SIRXINV404 Manage retail merchandise SIRXINV004A

104 Vocational training resources 104 RETAIL SERVICES SIRXINV407 Manage suppliers SIRXMER201 Merchandise products SIRXMER202 Plan, create and maintain displays SIRXMER303 Coordinate merchandise presentation SIRXMER304 Present products SIRXMER001A SIRXMER005A SIRXMER002A SIRXMER006A $10 $10 $12 $12 SIRXMER405 Manage store presentation and pricing SIRXMER406 Monitor in-store visual merchandising display SIRXMER003A SIRXMGT001A Coordinate work teams $12 SIRXMGT002A Maintain employee relations $12 SIRXMGT003A Lead and manage people SIRXMGT004A Analyse and communicate information SIRXMGT005A Set strategic plans SIRXMGT006A Initiate and implement change SIRXMGT508 Plan and prepare for business sustainability SIRXMGT509 Manage diversity within the business SIRXMPR001A Profile a retail market SIRXPRO008A Access product and service performance data $10 SIRXQUA001A Develop innovative ideas at work $12 SIRXQUA002A Lead a team to foster innovation SIRXQUA003A Create an innovative work environment

105 Vocational training resources 105 RETAIL SERVICES SIRXQUA004A Set up systems that support innovation SIRXQUA005A Maintain operational quality and productivity SIRXRPK001A SIRXRPK002A Recommend health and nutritional products and services Recommend hair, beauty and cosmetic products and services $12 $12 SIRXRSK002A Maintain store security $12 SIRXRSK003A Apply store security systems and procedures $12 SIRXRSK201 Minimise loss SIRXRSK404 Control store security SIRXRSK001A SIRXRSK004A $10 SIRXSLS002A Advise on products and services $10 SIRXSLS009A Manage sales teams SIRXSLS201 Sell products and services SIRXSLS303 Build relationships with customers SIRXSLS304 Coordinate sales performance SIRXSLS406 Manage sales and service delivery SIRXSLS410 Lead a sales representatives team SIRXWHS101 Apply safe work practices SIRXWHS302 Maintain store safety SIRXWHS403 Provide a safe work environment SIRXSLS001A SIRXSLS004A SIRXSLS003A SIRXSLS005A SIRXSLS006A SIRXOHS001A SIRXOHS002A SIRXOHS003A $10 $12 $12 $10 $12

106 Vocational training resources 106 TOURISM, TRAVEL AND HOSPITALITY CULEVP201A Assist with the presentation of public activities and events CULMS207C SITHACS101 Clean premises and equipment SITHACS201 Provide housekeeping services to guests SITHACS202 Prepare rooms for guests SITHACS203 Launder linen and guest clothes SITHACS204 Provide porter services SITHACS301 Provide valet service SITHACS302 Conduct night audit SITHACS303 Provide accommodation reception services SITHACS006B SITHACS004B SITHACS005B SITHACS007B SITHACS003A SITHACS008B SITHACS002B SITHACS001B SITHCCC101 Use food preparation equipment SITHCCC102 Prepare simple dishes SITHCCC103 Prepare sandwiches SITHCCC201 Produce dishes using basic methods of cookery SITHCCC202 Produce appetisers and salads SITHCCC203 Produce stocks, sauces and soups SITHCCC001B SITHCCC007A SITHCCC005A SITHCCC006A SITHCCC008A SITHCCC204 Produce vegetable, fruit, egg and farinaceous dishes SITHCCC009A SITHCCC207 Use cookery skills effectively SITHCCC301 Produce poultry dishes SITHCCC302 Produce seafood dishes SITHCCC303 Produce meat dishes SITHCCC027A SITHCCC010A SITHCCC011A SITHCCC012A

107 Vocational training resources 107 TOURISM, TRAVEL AND HOSPITALITY SITHCCC304 Produce and serve food for buffets SITHCCC306 Handle and serve cheese SITHCCC307 Prepare food to meet special dietary requirements SITHCCC308 Produce cakes, pastries and breads SITHCCC309 Work effectively as a cook SITHFAB101 Clean and tidy bar areas SITHFAB201 Provide responsible service of alcohol SITHFAB202 Operate a bar SITHFAB203 Prepare and serve non-alcoholic beverages SITHFAB204 Prepare and serve espresso coffee SITHFAB205 Provide room service SITHFAB206 Serve food and beverage SITHFAB303 Prepare and serve cocktails SITHCCC015A SITHCCC021B SITHCCC029A SITHCCC014A SITHCCC028A SITHFAB001C SITHFAB009A SITHFAB002C SITHFAB010C SITHFAB012B SITHFAB008A SITHFAB003A SITHFAB015A SITHFAB305 Provide advice on Australian wines SITHFAB306 Provide advice on imported wines SITHFAB307 Provide table service of food and beverage SITHFAB308 Provide silver service SITHFAB309 Provide advice on food SITHFAB401 Plan and monitor espresso coffee service SITHGAM201 Provide responsible gambling services SITHFAB004A SITHFAB018A SITHFAB013A SITHFAB016A SITHGAM006A

108 Vocational training resources 108 TOURISM, TRAVEL AND HOSPITALITY SITHGAM202 Attend gaming machines SITHGAM203 Operate a TAB outlet SITHGAM204 Conduct Keno games SITHGAM001A SITHGAM002A SITHGAM003A SITHIND101 Use hygienic practices for hospitality service SITHIND201 Source and use information on the hospitality industry SITHIND001B SITHIND202 Use hospitality skills effectively SITHIND301 Work effectively in hospitality service SITHKOP101 Clean kitchen premises and equipment SITHIND002A SITHIND003A SITHCCC004B SITHKOP302 Plan and cost basic menus SITHKOP402 Develop menus for special dietary requirements SITHKOP403 Coordinate cooking operations SITHKOP404 Plan catering for events or functions SITHPAT306 Produce desserts SITHCCC038B SITHCCC013A SITTIND201 Source and use information on the tourism and travel industry SITTIND001B SITTTOP301 Load touring equipment SITTTOP302 Provide outdoor catering SITTTOP402 Set up and operate a campsite SITTTSL201 Operate an online information system SITTTSL202 Access and interpret product information SITTTOP002A SITTTOP005A SITTTOP004B SITTTSL001A SITTTSL002A SITTTSL301 Provide advice on international destinations

109 Vocational training resources 109 TOURISM, TRAVEL AND HOSPITALITY SITTTSL302 Provide advice on Australian destinations SITTTSL303 Sell tourism products and services SITTTSL304 Prepare quotations SITTTSL305 Process reservations SITTTSL306 Book supplier services SITTTSL307 Process travel-related documentation SITTTSL004A SITTTSL005A SITTTSL006B SITTTSL007B SITTTSL008B SITTTSL009B SITTTSL308 Use a computerised reservations or operations system SITTTSL309 Source airfares for domestic flights SITTTSL012B SITTTSL310 Construct normal international airfares SITTTSL311 Construct promotional international airfares SITTTSL312 Construct advanced international airfares SITXCCS101 Provide information and assistance SITXCCS201 Provide visitor information SITXCCS001B SITXCCS202 Interact with customers SITXCCS301 Provide lost and found services SITXCCS302 Provide club reception services SITXCCS303 Provide service to customers SITXCCS401 Enhance the customer service experience SITXCCS501 Manage quality customer service SITXCOM101 Source and present information SITXCCS305A SITXCCS004A SITXCOM001A SITXCCS002A SITXCCS003A SITXADM002A

110 Vocational training resources 110 TOURISM, TRAVEL AND HOSPITALITY SITXCOM201 Show social and cultural sensitivity SITXCOM202 Provide a briefing or scripted commentary SITXCOM401 Manage conflict SITXCOM002A SITTVAF002A SITXCOM003A SITXEVT301 Access information on event operations SITXEVT302 Process and monitor event registrations SITXEVT303 Coordinate on-site event registrations SITXEVT401 Plan in-house events or functions SITXEVT003B SITXEVT004B SITXEVT005B SITXEVT503 Manage event staging components SITXEVT505 Manage on-site event operations SITXFIN201 Process financial transactions SITXFIN401 Interpret financial information SITXFIN402 Manage finances within a budget SITXFIN501 Prepare and monitor budgets SITXFSA101 Use hygienic practices for food safety SITXFSA201 Participate in safe food handling practices SITXFSA202 Transport and store food SITXFSA401 Develop and implement a food safety program SITXGLC501 Research and comply with regulatory requirements SITXHRM301 Coach others in job skills SITXHRM401 Roster staff SITXFIN001A SITXFIN003A SITXFIN004A SITXFIN005A SITXOHS002A SITXFSA001A SITXFSA003A SITXFSA002A SITXGLC001A SITXHRM001A SITXHRM003A

111 Vocational training resources 111 TOURISM, TRAVEL AND HOSPITALITY SITXHRM402 Lead and manage people SITXHRM501 Recruit, select and induct staff SITXHRM503 Monitor staff performance SITXINV201 Receive and store stock SITXINV202 Maintain the quality of perishable items SITXINV401 Control stock SITXMGT401 Monitor work operations SITXMGT501 Establish and conduct business relationships SITXMGT502 Manage projects SITXMPR402 Create a promotional display or stand SITXMPR403 Plan and implement sales activities SITXMPR404 Coordinate marketing activities SITXMPR502 Develop and implement marketing strategies SITXWHS101 Participate in safe work practices SITXWHS301 Identify hazards, assess and control safety risks SITXHRM005A SITXHRM002A SITXHRM006A SITXINV001A SITHCCC003B SITXINV002A SITXMGT001A SITXMGT006A SITXMGT003A SITXMPR002A SITXMPR003A SITXMPR004A SITXMPR005A SITXOHS001B SITXOHS003B SITXWHS401 Implement and monitor work health and safety practices SITXOHS004B

112 Vocational training resources 112 TRANSPORT AND LOGISTICS TLIA1001A Secure cargo TLIA2009A Complete and check import/ export documentation TLIA2011A Package goods TLIA2012A Pick and process orders TLIA2013A Receive goods TLIA2014A Use product knowledge to complete work operations TLIA2020A Replenish stock TLIA2021A Despatch stock TLIA2022A Participate in stocktakes TLIA2041A Manually sort mail and parcels TLIA3015A Complete receival/ despatch documentation TLIA3016A Use inventory systems to organise stock control TLIA3017A Identify products and store to specifications TLIA3018A Organise despatch operations TLIA3019A Organise receival operations TLIA3023A Coordinate stocktakes TLIA3024A Organise warehouse records operations TLIA3026A Monitor storage facilities TLIA3038A Control and order stock TLIA3039A Receive and store stock

113 Vocational training resources 113 TRANSPORT AND LOGISTICS TLIA4005A Check and evaluate records and documentation TLIA4028A Assess and monitor optimum stock levels TLIA4031A Consolidate freight TLIA4032A Organise transport of freight or goods TLIB1028A Maintain and use hand tools TLIB1031A Clean up plant, equipment and worksite TLIB2001A Check and assess operational capabilities of equipment TLIB2004A Carry out vehicle inspection TLIB2119A Carry out maintenance of trailers TLIB3002A Test equipment and isolate faults TLIB3006A Carry out inspection of vehicles designed to carry special loads TLIC3011A Transport passengers with disabilities TLID1001A Shift materials safely using manual handling methods TLID1002A Shift a load using manually-operated equipment TLID2003A Handle dangerous goods/ hazardous substances TLID2004A Load and unload goods/ cargo TLID2010A Operate a forklift TLID2012A Operate specialised load shifting equipment TLID2013A Move materials mechanically using automated equipment TLID3011A Conduct specialist forklift operations

114 Vocational training resources 114 TRANSPORT AND LOGISTICS TLID3014A Load and unload vehicles carrying special loads TLID3015A Identify and label explosives and dangerous goods TLIE1003A Participate in basic workplace communication TLIE1005A Carry out basic workplace calculations TLIE2001A Present routine workplace information TLIE2007A Use communication systems TLIE2008A Process workplace documentation TLIE3002A Estimate/ calculate mass, area and quantify dimensions TLIE3004A Prepare workplace documents TLIE3009A Use pilot and escort communication TLIE3012A Consolidate manifest documentation TLIE3018A Maintain freight records TLIE3021A Work and communicate effectively with others TLIE4006A Collect, analyse and present workplace data and information TLIF1001A Follow Occupational Health and Safety procedures TLIF1002B Conduct housekeeping activities TLIF1002A TLIF2006A Apply accident-emergency procedures TLIF2010A Apply fatigue management strategies TLIF2012A TLIF2019A Apply safe procedures when handling/ transporting dangerous goods or explosives Ensure a safe on-board passenger and working environment

115 Vocational training resources 115 TRANSPORT AND LOGISTICS TLIF2072A Comply with safety and security procedures TLIF3003A TLIF3004A TLIF3063A TLIF4007A Implement and monitor Occupational Health and Safety procedures Organise Occupational Health and Safety procedures in the workplace Administer the implementation of fatigue management strategies Implement and coordinate accident-emergency procedures TLIF4014A Develop and maintain a safe workplace TLIF4064A TLIF4065A Manage fatigue management policy and procedures Ensure compliance with Australian Dangerous Goods Code TLIF4094A Ensure compliance with chain of responsibility TLIG1001A Work effectively with others TLIG2007A Work in a socially diverse environment TLIG3002A Lead a work team or group TLIG4005A Organise transport workload TLIG4006A Facilitate work teams TLIH2001A Interpret road maps and navigate pre-determined routes TLIH3002A Plan and navigate routes TLIH3004A Identify major roads, services and attractions TLII1002A Apply customer service skills TLII3007A Provide freight forwarding information to customers TLII4001A Coordinate quality customer service

116 Vocational training resources 116 TRANSPORT AND LOGISTICS TLII4005A Market services and products to clients TLII4016A Service freight customers TLII4017A Develop freight customers TLIJ2001A Apply quality procedures TLIJ3002A Apply quality systems TLIK2003A Apply keyboard skills TLIK2010A Use infotechnology devices in the workplace TLIL1001A Complete workplace orientation/ induction procedures TLIL2008A Complete routine administrative tasks TLIL2060A Complete induction to the transport industry TLIL3003A Conduct induction process TLIL4005A Apply conflict/ grievance resolution strategies TLIL4009A Manage personal work priorities and professional development TLIL4010A Assess and confirm customer transport requirements TLIL4033A Promote effective workplace practice TLILIC2001A Licence to operate a forklift truck TLIM4004A Mentor individuals or small groups TLIO1002A TLIO2021A Follow security procedures when working with passengers and personnel Follow security procedures when working with goods and cargo TLIO3016A Apply and monitor workplace security procedures

117 Vocational training resources 117 TRANSPORT AND LOGISTICS TLIP2014A Capture records into a record keeping system TLIP2017A Maintain control of records TLIP2024A Conduct financial transactions TLIP2029A Prepare and process financial documents TLIP2030A Conduct courier/ delivery cash transactions TLIP2037A TLIP4001A TLIP4002A Carry out financial transactions and maintain records Develop plans to meet customer and organisation needs Facilitate and capitalise on change in the workplace TLIP4005A Manage workplace information TLIPC1001A Demonstrate care and apply safe practices at work TLIPC1002A Adapt to work requirements in the transport and logistics industry TLIPC1003A Apply effective work practices TLIPC1004A Complete courier delivery operations TLIPC1005A Complete small store operations TLIR4001A Monitor supplier performance TLIR4002A Source goods/ services and evaluate contractors TLIR4008A Implement and supervise stocktaking procedures TLIU1009A TLIU1013A TLIU2012A Monitor plant and equipment in an environmentally sustainable manner Prepare for environmentally sustainable work practices Participate in environmentally sustainable work practices

118 Vocational training resources 118 TRANSPORT AND LOGISTICS TLIU3011A TLIU4010A Implement and monitor environmentally sustainable work practices Develop workplace policy and procedures for sustainability TLIX4028A Apply knowledge of logistics TLIX5042A Organise road transport operations

119 Vocational training resources 119 TRAINING AND EDUCATION TAEASS301B Contribute to assessment TAEASS401B Plan assessment activities and processes TAEASS402B Assess competence TAEASS403B Participate in assessment validation TAEASS502B Design and develop assessment tools TAEDEL301A Provide work skill instruction TAEDEL401A Plan, organise and deliver group-based learning TAEDEL402A Plan, organise and facilitate learning in the workplace TAEDEL403A Coordinate and facilitate distance-based learning TAEDEL404A Mentor in the workplace TAEDEL501A Facilitate e-learning TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs TAELLN411 Address adult language, literacy and numeracy skills TAELLN401A TAELLN501B TAESUS501A TAESUS502A Support the development of adult language, literacy and numeracy skills Analyse and apply sustainability skills to learning programs Identify and apply current sustainability education principles and practice to learning programs TAETAS401A Maintain training and assessment information

120 Vocational training resources 120 Workshop based resources with PowerPoint presentation These resources are designed for workshop based delivery and are available for selected qualifications. Each resource comes with a companion PowerPoint presentation to support workshop delivery. CERTIFICATE IV IN FRONTLINE MANAGEMENT BSB40807 UNIT CODE TITLE COLOUR B&W BSBCUS401A Coordinate implementation of customer service strategies $33 BSBINM401A Implement workplace information system $33 BSBINN301A Promote innovation in a team environment $33 BSBLED401A Develop teams and individuals $33 BSBMGT401A Show leadership in the workplace $33 BSBMGT402A Implement operational plan $33 BSBMGT403A Implement continuous improvement $33 BSBOHS407A Monitor a safe workplace $33 BSBPMG510A Manage projects $33 BSBRSK401A Identify risk and apply risk management processes $33 BSBWOR401A Establish effective workplace relationships $33 BSBWOR402A Promote team effectiveness $33 BSBWOR404A Develop work priorities $33

121 Vocational training resources 121 CERTIFICATE IV IN TRAINING AND ASSESSMENT TAE40110 UNIT CODE TITLE UNIT PRICE TAEASS301B Contribute to assessment TAEASS401B Plan assessment activities and processes TAEASS402B Assess competence TAEASS403B Participate in assessment validation TAEASS502B Design and develop assessment tools TAEDEL301A Provide work skill instruction TAEDEL401A Plan, organise and deliver group-based learning TAEDEL402A Plan, organise and facilitate learning in the workplace TAEDEL403A Coordinate and facilitate distance-based learning TAEDEL404A Mentor in the workplace TAEDEL501A Facilitate e-learning TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs TAELLN411 Address adult language, literacy and numeracy skills TAELLN501B Support the development of adult language, literacy and numeracy skills TAESUS501A Analyse and apply sustainability skills to learning programs TAESUS502A Identify and apply current sustainability education principles and practice to learning programs TAETAS401A Maintain training and assessment information

122 Professional development resources 122 Professional development resources Our professional development resources are designed to support nonaccredited training. Workshop resources are available as a Participant Manual or a Facilitator Guide and encourage group participation and involvement in activities. Resources can be printed in colour and are accompanied by a complementary PowerPoint presentation. UNIT TITLE B&W COLOUR Assertive communication behaviours $27 Business documents and correspondence $27 Change management $27 Coaching skills for managers $27 Coping with workplace stress $27 Customer loyalty how do you get it? $27 Delivering training at work $27 Influencing and negotiation skills $27 Making meetings useful $27 Outstanding communication skills $27 Project management fundamentals $27 Supervision: action or attitude? $27 Telephone communication: representing the company $27 The barista book $27 Time management $27 Use computer operating systems using Windows 7 $27

123 Professional development resources 123 Professional development resources self-directed These resources are intended for self-directed study to refresh and improve skills for the workplace. Learning content is provided in topic chapters, with questions posed at the end of each chapter to reflect on learning. Resources can be printed in colour or black and white. PROFESSIONAL DEVELOPMENT RESOURCES SELF-DIRECTED UNIT TITLE B&W COLOUR About coffee $17 Access 2010 $27 Access 2013 $27 Advertising and promoting $17 After school care for children $21 Assertive communication $21 Basic foot and nail care $21 Being a mentor $27 Being an advocate $17 Cheese service Children s leisure and recreation programs $27 Cleaning different types of flooring $8 $12 Cleaning wet areas $8 $12 Cleaning windows $8 $12 Communication skills $21 Conducting internal audits $27

124 Professional development resources 124 PROFESSIONAL DEVELOPMENT RESOURCES SELF-DIRECTED UNIT TITLE B&W COLOUR Conducting interviews $27 Conducting useful market research $27 Conferences promotion and management $27 Continuous improvement $17 Creating a flexible workplace $17 Creating a safety culture $21 Customer complaints $17 Customer needs $17 Delivering training at work $27 Develop a budget $27 Developing a learning organisation $27 Developing an induction program $27 Developing customer loyalty $27 Diversity - understanding and managing $8 $12 Effective meetings $27 Emotional intelligence $21 Excel 2010 $27 Excel 2013 $27 Food safety $27 Governance - Being a Board member $27

125 Professional development resources 125 PROFESSIONAL DEVELOPMENT RESOURCES SELF-DIRECTED UNIT TITLE B&W COLOUR Health and safety incident management $27 Health and safety leadership $27 Identifying marketing opportunities $21 Infection control $27 Innovation in the workplace $27 Leadership in work organisations $17 Managers as coaches $27 Manage a franchise $27 Managing a sales team $27 Managing change $27 Managing debt and consumer credit $21 Managing off-site staff $21 Managing work stress $27 Manual handling $8 $12 Microsoft Outlook 2010 and Internet Explorer $27 Microsoft Outlook 2013 and Internet Explorer 11 $27 Microsoft PowerPoint 2010 $21 Microsoft PowerPoint 2013 $27 Microsoft Publisher 2010 $27 Microsoft Publisher 2013 $27

126 Professional development resources 126 PROFESSIONAL DEVELOPMENT RESOURCES SELF-DIRECTED UNIT TITLE B&W COLOUR Microsoft Windows 7 $27 Microsoft Windows 8 $27 Microsoft Word 2010 $27 Microsoft Word 2013 $27 Minimising loss in a retail store $21 Networking - how and why $17 Older people's leisure and recreation programs $27 Online sales $21 Organisations and social responsibility $27 Organisations and sustainability $27 Organising events $21 Performance management $27 Prioritising work $17 Product knowledge $17 Profiling the market $17 Project Management $27 Promoting a small business $27 Promoting and managing a conference $27 Recruiting and selecting $21 Retail sales and service $27

127 Professional development resources 127 PROFESSIONAL DEVELOPMENT RESOURCES SELF-DIRECTED UNIT TITLE B&W COLOUR Risk assessment and control $27 Skills for influencing and negotiating $21 Starting a micro business $27 Stock control and inventory $8 $12 Strategic Planning $21 Supervising $17 Telephone communication $27 Tempering chocolate $17 Time management at work $21 Understanding and managing conflict at work $21 Using online resources safely $17 Visual merchandising $17 Volunteering $21 Wine service $27 Work teams $27 Workforce planning $27 Your career pathway $27

128 Professional development resources 128 WORKPLACE HEALTH AND SAFETY (HEALTH AND SAFETY REPRESENTATIVE HSR) UNIT TITLE B&W COLOUR Interpreting the work health and safety legislative framework and its relationship to the HSR Identifying key parties, legislative obligations and duties Establishing representation in the workplace Participating in consultation and issues resolution Represent members in the WHS risk management process undertaken by the PCBU Issuing a provisional improvement notice (PIN) and directing the cessation of work Health and Safety Representative Bridging course Health and Safety Representative 2 day course Health and Safety Representative 3 day course

129 Terms and conditions 129 HOW TO ORDER You can order your resources through our: Website Telephone (08) Fax (08) Mail PO Box 222, Daw Park SA 5041 For account customers, orders are dispatched within 10 working days. For non-account customers orders will be printed as soon as payment has been received. DELIVERY TIME Please allow 10 working days for delivery. For urgent orders, please call customer service as additional freight charges may apply. FREIGHT CHARGES Freight charges are subject to change without notice. prices are: 1 unit $ units $ units $ units $ units $30 Please note that additional charges apply for urgent orders. PRICES All prices detailed in our catalogue, order forms and website are recommended retail prices and are subject to change without notice. All product prices are GST inclusive.

130 Terms and conditions 130 MAKING PAYMENT Payments can be made by VISA, MasterCard, EFT or Cheque. For VISA or MasterCard payments, please call the Accounts Department on (08) EFT payments may be made to: Account Number BSB Number Payee Name smallprint Australia Pty Ltd Reference Please quote Invoice Number Remit to Cheques to be made out to smallprint Australia Pty Ltd and posted to: PO Box 222, Daw Park SA 5041 Please note that orders placed online require payment by Visa or MasterCard, unless a 30 day trading account is held. DEFECTS, RETURNS AND CANCELLATIONS The following outlines smallprint s policy on defective goods, returns and cancellation of orders. A full policy can be obtained by contacting smallprint s. DEFECTS 1. The Client shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence) notify smallprint of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Client shall afford smallprint an opportunity to inspect the Goods within a reasonable time following delivery if the Client believes the Goods are defective in any way. If the Client shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which smallprint has agreed in writing that the Client is entitled to reject, smallprint s liability is limited to either (at smallprint s discretion) replacing the Goods or repairing the Goods.

131 Terms and conditions 131 RETURNS 1. Returns will only be accepted provided that: a. The Buyer has complied with the provisions of clause 1; and b. smallprint has agreed in writing to accept the return of the Goods; and c. The Goods are returned at the Buyer s cost within seven (7) days of the delivery date; and d. smallprint will not be liable for Goods which have not been stored or used in a proper manner; and e. The Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances. 2. smallprint may (in its discretion) accept the return of Goods for credit but this may incur a handling fee of ten percent (10%) of the value of the returned Goods or an administration fee of $20.00, whichever is the greater, plus any freight. 3. The refund policy may apply to orders cancelled prior to despatch. 4. Where smallprint has sent incorrect, duplicated, damaged or faulty products, we will gladly accept the return at our expense and refund the full invoiced price. Such requests should be notified as soon as possible after detection, so that the problem can be fixed. 5. No returns will be considered for products that are considered obsolete or outdated or which have been extensively customised. 6. Returns due to incorrect customer ordering or change of mind must be advised within seven (7) days of receipt of the product, and return must be affected within seven (7) days of receipt of the return approval. 7. The method of credit will vary according to the payment method. A credit card refund or cheque will be issued, depending upon the method the customer used to purchase.

132 Terms and conditions 132 CANCELLATION 1. smallprint may cancel any contract to which these terms and conditions apply or cancel delivery/printing of Goods at any time before the Goods are delivered/printed by giving written notice to the Client. On giving such notice smallprint shall repay to the Client any sums paid in respect of the Price. smallprint shall not be liable for any loss or damage whatever arising from such cancellation. 2. In the event that the Client cancels delivery/printing of Goods the Client shall be liable for any loss incurred by smallprint (including, but not limited to, any loss of profits) up to the time of cancellation. 3. Goods printed or made to special order, Client specification or non-catalogue items are under no circumstances acceptable for return. Cancellation of orders for printed or special or non-catalogue items will definitely not be accepted, once these orders are in production. COPYRIGHT This catalogue, and all smallprint resources and associated materials produced by smallprint are copyright unless otherwise indicated. All rights are reserved for smallprint Australia Pty Ltd including total or partial reproduction or adaptation without written permission by the author. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968.