BSB Business Services Training Package Implementation Guide - Appendix

Transcription

1 Implementation Guide - Appendix Companion Volume Appendix

2 Disclaimer This work has been produced with the assistance of funding provided by the Commonwealth Government through the Department of ducation and Training. The views expressed in this work do not necessarily represent the views of the Department of ducation and Training. In addition, the Department of ducation and Training does not give warranty or accept any legal liability in relation to the content of this work. For further information about this Companion Volume or any other work being undertaken by Innovation and Business Skills Australia (IBSA), please visit Innovation & Business Skills Australia Level 11, 176 Wellington Parade ast Melbourne VIC 3002 Australia p e [email protected] f w

3 Contents Version control and modification history 4 Appendix 1 List of qualifications, skill sets and units of competency 5 Qualifications in the 5 Skill sets in the 8 Units of competency in the 10 Appendix 2 Mapping information 34 Mapping information 34 Qualification mapping 35 Skill sets mapping 41 Unit mapping 44 3

4 Implementation Guide - Appendix Version control and modification history Release number Release date Release 1 March 2015 Primary release of restructured Training Package. This release of the contains 61 qualifications, 35 skill sets and 563 native units of competency (comprising 523 units updated to meet Standards for s and 40 new units) and 73 imported units Leadership and Management qualifications added Managing Diversity qualification added Portfolio Management qualifications added Conveyancing qualifications moved from FNS10 Financial Services to Training Package. 4

5 Appendix 1 List of qualifications, skill sets and units of competency Qualifications in the Training Package Qualification code BSB10115 BSB20115 BSB20215 BSB30115 BSB30215 BSB30315 BSB30415 BSB30515 BSB30615 BSB30715 BSB30815 BSB30915 BSB31015 Qualification title Certificate I in Business Certificate II in Business Certificate II in Customer ngagement Certificate III in Business Certificate III in Customer ngagement Certificate III in Micro Business Operations Certificate III in Business Administration Certificate III in Business Administration (International ducation) Certificate III in International Trade Certificate III in Work Health and Safety Certificate III in Recordkeeping Certificate III in Business Administration (ducation) Certificate III in Business Administration (Legal) 5

6 Qualification code BSB31115 BSB40115 BSB40215 BSB40315 BSB40415 BSB40515 BSB40615 BSB40715 BSB40915 BSB41015 BSB41115 BSB41315 BSB41415 BSB41515 BSB41615 BSB41715 BSB41915 BSB42015 BSB42215 BSB50115 BSB50215 BSB50315 BSB50415 BSB50515 BSB50615 BSB50715 BSB50815 BSB51215 BSB51315 BSB51415 BSB51515 BSB51615 Qualification title Certificate III in Business Administration (Medical) Certificate IV in Advertising Certificate IV in Business Certificate IV in Customer ngagement Certificate IV in Small Business Management Certificate IV in Business Administration Certificate IV in Business Sales Certificate IV in Franchising Certificate IV in Governance Certificate IV in Human Resources Certificate IV in International Trade Certificate IV in Marketing Certificate IV in Work Health and Safety Certificate IV in Project Management Practice Certificate IV in Purchasing Certificate IV in Recordkeeping Certificate IV in Business (Governance) Certificate IV in Leadership and Management Certificate IV in Legal Services Diploma of Advertising Diploma of Business Diploma of Customer ngagement Diploma of Business Administration Diploma of Franchising Diploma of Human Resources Management Diploma of Business (Governance) Diploma of International Business Diploma of Marketing Diploma of Work Health and Safety Diploma of Project Management Diploma of Purchasing Diploma of Quality Auditing 6

7 Implementation Guide - Appendix Qualification code BSB51715 BSB51915 BSB52015 BSB52215 BSB60115 BSB60215 BSB60515 BSB60615 BSB60815 BSB60915 BSB61015 BSB61115 BSB61215 BSB80215 BSB80315 BSB80415 Qualification title Diploma of Recordkeeping Diploma of Leadership and Management Diploma of Conveyancing Diploma of Legal Services Advanced Diploma of Advertising Advanced Diploma of Business Advanced Diploma of Marketing Advanced Diploma of Work Health and Safety Advanced Diploma of Recordkeeping Advanced Diploma of Management (Human Resources) Advanced Diploma of Leadership and Management Advanced Diploma of Conveyancing Advanced Diploma of Program Management Graduate Diploma in Strategic Leadership Graduate Certificate in Leadership Diversity Graduate Diploma of Portfolio Management 7

8 Implementation Guide - Appendix Skill sets in the Training Package Skill set code BSBSS00033 BSBSS00034 BSBSS00035 BSBSS00036 BSBSS00037 BSBSS00038 BSBSS00039 BSBSS00040 BSBSS00041 BSBSS00042 BSBSS00043 BSBSS00044 BSBSS00045 BSBSS00046 BSBSS00047 BSBSS00048 BSBSS00049 BSBSS00050 BSBSS00051 BSBSS00052 BSBSS00053 BSBSS00054 BSBSS00055 BSBSS00056 BSBSS00057 BSBSS00058 BSBSS00059 BSBSS00060 Skill set title Aspiring Supervisor Skill Set Basic Customer ngagement Skill Set Copyright Skill Set Design Fundamentals Skill Set Design Protection Skill Set Franchising Skill Set Governance Induction Skill Set Innovation Leadership Skill Set Innovation Practice Skill Set Intellectual Property Strategic Management Skill Set Key Management Skill Set Key Recordkeeping Skill Set Legal Transcription Skill Set Managing Innovation Skill Set Medical Transcription Skill Set Patent Skill Set Small Business Contracting Skill Set Small Business Financial Management Skill Set Small Business Home-Based Business Skill Set Small Business ATSI Corporate Governance Skill Set Small Business Intellectual Property Skill Set Small Business Marketing Skill Set Small Business Operations Preparatory Skill Set Small Business Preparatory Skill Set Trade Mark Skill Set Workforce Development Implementation Skill Set Workforce Planning and Development Skill Set nergy fficiency in Business Skill Set 8

9 Skill set code BSBSS00061 BSBSS00062 BSBSS00063 BSBSS00064 BSBSS00065 BSBSS00066 BSBSS00067 BSBSS00068 Skill set title Cloud Computing and Digital Skills for Business Skill Set Workplace Supervisor Language, Literacy and Numeracy Skill Set Team Leader Skill Set Promoting Diversity Awareness in the Workplace Skill Set Implementing Policy for Diversity Skill Set Managing Cultural Diversity Skill Set Planning Diversity Skill Set Service Management Skill Set 9

10 Units of competency in the Unit code BSBADM101 BSBADM301 BSBADM302 BSBADM303 BSBADM307 BSBADM311 BSBADM401 BSBADM405 BSBADM406 BSBADM407 BSBADM409 BSBADM411 BSBADM502 BSBADM503 BSBADM504 BSBADM506 BSBADV402 BSBADV403 BSBADV404 BSBADV405 BSBADV406 BSBADV407 BSBADV408 BSBADV503 BSBADV507 BSBADV509 BSBADV510 BSBADV602 Unit title Use business equipment and resources Produce texts from shorthand notes Produce texts from notes Produce texts from audio transcription Organise schedules Maintain business resources Produce complex texts from shorthand notes Organise meetings Organise business travel Administer projects Coordinate business resources Produce complex texts from audio transcription Manage meetings Plan and manage conferences Plan and implement administrative systems Manage business document design and development Conduct pre campaign testing Monitor advertising production Schedule advertisements Perform media calculations Buy and monitor media Apply media analysis and processing tools Review advertising media options Coordinate advertising research Develop a media plan Create mass print media advertisements Create mass electronic media advertisements Develop an advertising campaign 10

11 Implementation Guide - Appendix Unit code BSBADV603 BSBADV604 BSBADV605 BSBATSIC411 BSBATSIC412 BSBATSIC511 BSBATSIL408 BSBATSIL411 BSBATSIL412 BSBATSIL413 BSBATSIL503 BSBATSIL510 BSBATSIL511 BSBATSIL512 BSBATSIM412 BSBATSIM414 BSBATSIM416 BSBATSIM417 BSBATSIM418 BSBATSIM419 BSBATSIM420 BSBATSIM421 BSBATSIM505 BSBATSIM506 BSBATSIM511 BSBATSIM514 BSBATSIW416 BSBATSIW417 BSBATSIW514 BSBATSIW515 BSBAUD402 BSBAUD501 Unit title Manage advertising production xecute an advertising campaign valuate campaign effectiveness Communicate with the community Maintain and protect cultural values in the organisation Plan and conduct a community meeting Manage a board meeting Undertake the roles and responsibilities of a board member Participate effectively as a board member Review and apply the constitution Manage conflict Appoint and work with a manager Lead the organisation s strategic planning cycle Be a leader in the community Implement a businesslike approach Oversee the organisation s annual budget Oversee organisational planning Implement organisational plans Oversee financial management Contribute to the development and implementation of organisational policies Oversee asset management Support a positive and culturally appropriate workplace culture Control organisational finances Develop employment policies Develop enterprise opportunities Recruit and induct staff Obtain and manage consultancy services Select and use technology Represent your organisation Secure funding Participate in a quality audit Initiate a quality audit 11

12 Implementation Guide - Appendix Unit code BSBAUD503 BSBAUD504 BSBCMM101 BSBCMM201 BSBCMM301 BSBCMM401 BSBCMM402 BSBCMM501 BSBCNV501 BSBCNV502 BSBCNV503 BSBCNV504 BSBCNV505 BSBCNV506 BSBCNV601 BSBCOM401 BSBCOM402 BSBCOM403 BSBCOM404 BSBCOM405 BSBCOM406 BSBCOM501 BSBCOM502 BSBCOM503 BSBCOM601 BSBCOM602 BSBCOM603 BSBCON401 BSBCON601 BSBCON801 BSBCRT101 BSBCRT301 BSBCRT401 Unit title Lead a quality audit Report on a quality audit Apply basic communication skills Communicate in the workplace Process customer complaints Make a presentation Implement effective communication strategies Develop and nurture relationships Take instructions in relation to a transaction Read and interpret a legal document and provide advice Analyse and interpret legal requirements for a transaction Prepare legal documents Finalise the conveyancing transaction stablish and manage a trust account Identify and conduct searches Organise and monitor the operation of compliance management system Implement processes for the management of a breach in compliance requirements Provide education and training on compliance requirements and systems Promote and liaise on compliance requirements, systems and related issues Promote compliance with legislation Conduct work within a compliance framework Identify and interpret compliance requirements valuate and review compliance Develop processes for the management of breaches in compliance requirements Research compliance requirements and issues Develop and create compliance requirements Plan and establish compliance management systems Work effectively in a business continuity context Develop and maintain business continuity plans stablish and review the business continuity management framework and strategies Apply critical thinking techniques Develop and extend critical and creative thinking skills Articulate, present and debate ideas 12

13 Unit code BSBCRT402 BSBCRT403 BSBCRT501 BSBCRT601 BSBCU203 BSBCU204 BSBCU205 BSBCU301 BSBCU302 BSBCU303 BSBCU304 BSBCU305 BSBCU306 BSBCU307 BSBCU308 BSBCU309 BSBCU403 BSBCU404 BSBCU405 BSBCU406 BSBCU407 BSBCU501 BSBCU502 BSBCU503 BSBCU504 BSBCU601 BSBCU602 BSBCU603 BSBCU604 BSBCU605 BSBCU606 BSBCU607 BSBCU608 Unit title Collaborate in a creative process xplore the history and social impact of creativity Originate and develop concepts Research and apply concepts and theories of creativity Conduct customer engagement Collect data Prepare for work in a customer engagement environment Use multiple information systems Deploy customer service field staff Conduct a telemarketing campaign Provide sales solutions to customers Process credit applications Process complex accounts Work effectively in customer engagement Conduct outbound customer engagement Develop product and service knowledge for customer engagement operation Schedule customer engagement activity Collect, analyse and record information Survey stakeholders to gather and record information Run a multicentre Administer customer engagement technology Develop business continuity strategy stablish a multicentre Manage data interrogation Integrate customer engagement within the organisation Optimise customer engagement operations Manage customer engagement information Design and launch new customer engagement facilities Develop and maintain a service level strategy Develop and maintain a customer engagement marketing strategy Forecast and plan using customer engagement traffic information analysis Manage customer engagement centre staffing Manage customer engagement operational costs 13

14 Unit code BSBCUS201 BSBCUS301 BSBCUS401 BSBCUS402 BSBCUS403 BSBCUS501 BSBDS201 BSBDS202 BSBDS301 BSBDS302 BSBDS303 BSBDS304 BSBDS305 BSBDS401 BSBDS402 BSBDS403 BSBDS501 BSBDS502 BSBDS601 BSBDS602 BSBDS801 BSBDIV301 BSBDIV501 BSBDIV601 BSBDIV801 BSBDIV802 BSBDIV803 BSBBU401 BSBBU501 BSBBU502 BSBDU301 BSBDU302 Unit title Deliver a service to customers Deliver and monitor a service to customers Coordinate implementation of customer service strategies Address customer needs Implement customer service standards Manage quality customer service Follow a design process valuate the nature of design in a specific industry context xplore the use of colour xplore and apply the creative design process to 2D forms xplore and apply the creative design process to 3D forms Source and apply design industry knowledge Source and apply information on the history and theory of design Generate design solutions Interpret and respond to a design brief Develop and extend design skills and practice Implement design solutions stablish, negotiate and refine a design brief Manage design realisation Research global design trends Research and apply design theory Work effectively with diversity Manage diversity in the workplace Develop and implement diversity policy Conduct strategic diversity workforce planning Conduct strategic planning for diversity learning practices Develop cross cultural communication and negotiation strategies Review and maintain a website Investigate and design e-business solutions Implement e-business solutions Assist with monitoring compliance in international education services Assist in resolution of issues and incidents in an international education environment 14

15 Implementation Guide - Appendix Unit code BSBDU303 BSBDU304 BSBDU305 BSBMS401 BSBMS402 BSBMS403 BSBMS404 BSBFIA301 BSBFIA302 BSBFIA303 BSBFIA304 BSBFIA401 BSBFIA402 BSBFIA501 BSBFIM501 BSBFIM502 BSBFIM601 BSBFIM801 BSBFLM303 BSBFLM305 BSBFLM306 BSBFLM309 BSBFLM311 BSBFLM312 BSBFLM313 BSBFLM314 BSBFRA301 BSBFRA401 BSBFRA402 BSBFRA403 BSBFRA404 BSBFRA501 Unit title Assist with the provision of international education information Assist with the provision of pastoral care services to international students Assist with international education events and programs Develop and implement business development strategies to expand client base Develop and implement strategies to source and assess candidates Develop and provide employment management services to candidates Manage the recruitment process for client organisations Maintain financial records Process payroll Process accounts payable and receivable Maintain a general ledger Prepare financial reports Report on financial activity Report on finances related to international business Manage budgets and financial plans Manage payroll Manage finances Manage financial resources Contribute to effective workplace relationships Support operational plan Provide workplace information and resourcing plans Support continuous improvement systems and processes Support a workplace learning environment Contribute to team effectiveness Apply language, literacy and numeracy to support others in the workplace Mentor others in the workplace to support their language, literacy and numeracy skill development Work within a franchise Manage compliance with franchisee obligations and legislative requirements stablish a franchise Manage relationship with franchisor Manage a multiple-site franchise stablish a franchise operation 15

16 Implementation Guide - Appendix Unit code BSBFRA502 BSBFRA503 BSBFRA504 BSBFRA505 BSBGOV401 BSBGOV402 BSBGOV403 BSBHRM403 BSBHRM404 BSBHRM405 BSBHRM501 BSBHRM502 BSBHRM505 BSBHRM506 BSBHRM507 BSBHRM509 BSBHRM510 BSBHRM511 BSBHRM512 BSBHRM513 BSBHRM602 BSBHRM604 BSBIND201 BSBIND301 BSBIND302 BSBINM201 BSBINM202 BSBINM301 BSBINM302 BSBINM303 BSBINM401 BSBINM501 BSBINM601 Unit title Manage a franchise operation Manage establishment of new sites or regions Manage relationships with franchisees Manage closure of a franchise Implement board member responsibilities Work within organisational structure Analyse financial reports and budgets Support performance management process Review human resource functions Support the recruitment, selection and induction of staff Manage human resource services Manage human resource management information systems Manage remuneration and employee benefits Manage recruitment selection and induction processes Manage separation or termination Manage rehabilitation or return to work programs Manage mediation processes Manage expatriate staff Develop and manage performance management processes Manage workforce planning Manage human resource strategic planning Manage employee relations Work effectively in a business environment Work effectively in an educational environment Work effectively in the international education services industry Process and maintain workplace information Handle mail Organise workplace information Utilise a knowledge management system Handle receipt and despatch of information Implement workplace information system Manage an information or knowledge management system Manage knowledge and information 16

17 Unit code BSBINN201 BSBINN301 BSBINN501 BSBINN502 BSBINN601 BSBINN801 BSBINT301 BSBINT302 BSBINT303 BSBINT304 BSBINT305 BSBINT306 BSBINT401 BSBINT405 BSBINT407 BSBINT408 BSBINT409 BSBIPR301 BSBIPR401 BSBIPR402 BSBIPR403 BSBIPR404 BSBIPR405 BSBIPR501 BSBIPR601 BSBITA401 BSBITA601 BSBITB501 BSBITB801 BSBITS401 BSBITU101 BSBITU102 BSBITU201 Unit title Contribute to workplace innovation Promote innovation in a team environment stablish systems that support innovation Build and sustain an innovative work environment Lead and manage organisational change Lead innovative thinking and practice Apply knowledge of the international trade environment to complete work Apply knowledge of legislation relevant to international trade to complete work Organise the importing and exporting of goods Assist in the international transfer of services Prepare business documents for the international trade of goods Apply knowledge of international finance and insurance to complete work requirements Research international business opportunities Apply knowledge of import and export international conventions, laws and finance Prepare business advice on export Free-on-Board Value Prepare business advice on the taxes and duties for international trade transactions Plan for international trade Comply with organisational requirements for protection and use of intellectual property Use and respect copyright Protect and use new inventions and innovations Protect and use brands and business identity Protect and use innovative designs Protect and use intangible assets in small business Manage intellectual property to protect and grow business Develop and implement strategies for intellectual property management Design databases Configure and optimise customer contact technology stablish and maintain a workgroup computer network Implement advanced electronic technologies Maintain business technology Operate a personal computer Develop keyboard skills Produce simple word processed documents 17

18 Unit code BSBITU202 BSBITU203 BSBITU301 BSBITU302 BSBITU303 BSBITU304 BSBITU305 BSBITU306 BSBITU307 BSBITU309 BSBITU401 BSBITU402 BSBITU404 BSBLDR401 BSBLDR402 BSBLDR403 BSBLDR404 BSBLDR501 BSBLDR502 BSBLDR503 BSBLDR504 BSBLDR801 BSBLDR802 BSBLDR803 BSBLDR804 BSBLDR805 BSBLDR806 BSBLD101 BSBLD301 BSBLD401 BSBLD501 BSBLD502 Unit title Create and use spreadsheets Communicate electronically Create and use databases Create electronic presentations Design and produce text documents Produce spreadsheets Conduct online transactions Design and produce business documents Develop keyboarding speed and accuracy Produce desktop published documents Design and develop complex text documents Develop and use complex spreadsheets Produce complex desktop published documents Communicate effectively as a workplace leader Lead effective workplace relationships Lead team effectiveness Lead a diverse workforce Develop and use emotional intelligence Lead and manage effective workplace relationships Communicate with influence Manage diversity in the workplace Lead personal and strategic transformation Lead the strategic planning process for an organisation Develop and cultivate collaborative partnerships and relationships Influence and shape diversity management Lead and influence change Lead and influence ethical practice Plan skills development Undertake e-learning Develop teams and individuals Develop a workplace learning environment Manage programs that promote personal effectiveness 18

19 Implementation Guide - Appendix Unit code BSBLD503 BSBLD802 BSBLD803 BSBLD804 BSBLD805 BSBLD806 BSBLD807 BSBLD808 BSBLD809 BSBLD810 BSBLG301 BSBLG302 BSBLG303 BSBLG304 BSBLG305 BSBLG306 BSBLG308 BSBLG403 BSBLG413 BSBLG414 BSBLG415 BSBLG416 BSBLG417 BSBLG418 BSBLG510 BSBLG511 BSBLG512 BSBLG513 BSBLG514 BSBLG515 BSBMD301 BSBMD302 Unit title Maintain and enhance professional practice Lead learning strategy implementation Implement improved learning practice Review enterprise e-learning systems and solutions implementation Plan and implement a mentoring program Plan and implement a coaching strategy stablish career development services Conduct a career development session Identify and communicate trends in career development Develop human capital Apply knowledge of the legal system to complete tasks Carry out search of the public record Deliver court documentation Apply the principles of confidentiality and security within the legal environment Use legal terminology in order to carry out tasks Maintain records for time and disbursements in a legal practice Assist in prioritising and planning activities in a legal practice Maintain trust accounts Identify and apply the legal framework stablish and maintain a file in legal services Apply the principles of contract law Apply the principles of the law of torts Apply the principles of evidence law Produce complex legal documents Apply legal principles in family law matters Apply legal principles in criminal law matters Apply legal principles in property law matters Apply legal principles in corporation law matters Assist with civil procedure Apply legal principles in wills and probate matters Interpret and apply medical terminology appropriately Prepare and process medical accounts 19

20 Implementation Guide - Appendix Unit code BSBMD303 BSBMD304 BSBMD305 BSBMD401 BSBMGT401 BSBMGT402 BSBMGT403 BSBMGT404 BSBMGT405 BSBMGT406 BSBMGT407 BSBMGT502 BSBMGT516 BSBMGT517 BSBMGT518 BSBMGT519 BSBMGT520 BSBMGT521 BSBMGT605 BSBMGT608 BSBMGT615 BSBMGT616 BSBMGT617 BSBMGT618 BSBMGT619 BSBMGT621 BSBMGT622 BSBMGT623 BSBMGT624 BSBMGT801 BSBMGT802 BSBMGT803 BSBMKG401 Unit title Maintain patient records Assist in controlling stocks and supplies Apply the principles of confidentiality, privacy and security within the medical environment Manage patient recordkeeping system Show leadership in the workplace Implement operational plan Implement continuous improvement Lead and facilitate off-site staff Provide personal leadership Plan and monitor continuous improvement Apply digital solutions to work processes Manage people performance Facilitate continuous improvement Manage operational plan Develop organisation policy Incorporate digital solutions into plans and practices Plan and manage the flexible workforce Plan, implement and review a quality assurance program Provide leadership across the organisation Manage innovation and continuous improvement Contribute to organisation development Develop and implement strategic plans Develop and implement a business plan Develop an engagement centre business plan Identify and implement business innovation Design and manage the enterprise quality management system Manage resources Monitor corporate governance activities Develop and implement corporate social responsibility Direct the development of a knowledge management strategy for a business Lead design and review of enterprise systems Use financial and economic information for strategic decision making Profile the market 20

21 Unit code BSBMKG402 BSBMKG408 BSBMKG409 BSBMKG410 BSBMKG411 BSBMKG412 BSBMKG413 BSBMKG414 BSBMKG415 BSBMKG416 BSBMKG501 BSBMKG502 BSBMKG506 BSBMKG507 BSBMKG508 BSBMKG509 BSBMKG510 BSBMKG511 BSBMKG512 BSBMKG513 BSBMKG514 BSBMKG515 BSBMKG516 BSBMKG517 BSBMKG518 BSBMKG519 BSBMKG520 BSBMKG521 BSBMKG522 BSBMKG523 BSBMKG603 BSBMKG605 BSBMKG606 Unit title Analyse consumer behaviour for specific markets Conduct market research Design direct response offers Test direct marketing activities Analyse direct marketing databases Conduct e-marketing communications Promote products and services Undertake marketing activities Research international markets Market goods and services internationally Identify and evaluate marketing opportunities stablish and adjust the marketing mix Plan market research Interpret market trends and developments Plan direct marketing activities Implement and monitor direct marketing activities Plan e-marketing communications Analyse data from international markets Forecast international market and business needs Promote products and services to international markets Implement and monitor marketing activities Conduct a marketing audit Profile international markets Analyse consumer behaviour for specific international markets Plan and implement services marketing Plan and implement business-to-business marketing Manage compliance within the marketing legislative framework Plan and implement sponsorship and event marketing Plan measurement of marketing effectiveness Design and develop an integrated marketing communication plan Manage the marketing process valuate international marketing opportunities Manage international marketing programs 21

22 Unit code BSBMKG607 BSBMKG608 BSBMKG609 BSBMKG610 BSBMKG611 BSBPMG409 BSBPMG410 BSBPMG411 BSBPMG412 BSBPMG413 BSBPMG414 BSBPMG415 BSBPMG416 BSBPMG417 BSBPMG418 BSBPMG511 BSBPMG512 BSBPMG513 BSBPMG514 BSBPMG515 BSBPMG516 BSBPMG517 BSBPMG518 BSBPMG519 BSBPMG520 BSBPMG521 BSBPMG522 BSBPMG601 BSBPMG602 BSBPMG603 BSBPMG604 BSBPMG605 Unit title Manage market research Develop organisational marketing objectives Develop a marketing plan Develop, implement and monitor a marketing campaign Manage measurement of marketing effectiveness Apply project scope management techniques Apply project time-management techniques Apply project quality-management techniques Apply project cost-management techniques Apply project human resources management approaches Apply project information management and communications techniques Apply project risk-management techniques Apply project procurement procedures Apply project life cycle management processes Apply project stakeholder engagement techniques Manage project scope Manage project time Manage project quality Manage project cost Manage project human resources Manage project information and communication Manage project risk Manage project procurement Manage project stakeholder engagement Manage project governance Manage project integration Undertake project work Direct the integration of projects Direct the scope of a project program Direct time management of a project program Direct cost management of a project program Direct quality management of a project program 22

23 Implementation Guide - Appendix Unit code BSBPMG606 BSBPMG607 BSBPMG609 BSBPMG610 BSBPMG611 BSBPMG612 BSBPMG613 BSBPMG614 BSBPMG615 BSBPMG616 BSBPMG617 BSBPMG801 BSBPMG802 BSBPMG803 BSBPMG804 BSBPMG805 BSBPMG806 BSBPMG807 BSBPMG808 BSBPRO301 BSBPRO401 BSBPUB401 BSBPUB402 BSBPUB403 BSBPUB501 BSBPUB502 BSBPUB503 BSBPUB504 BSBPUR301 BSBPUR401 BSBPUR402 BSBPUR403 Unit title Direct human resources management of a project program Direct communications management of a project program Direct procurement and contracting for a project program nable program execution Facilitate stakeholder engagement Implement program governance Manage benefits ngage in collaborative alliances Manage program delivery Manage program risk Provide leadership for the program Prioritise projects and programs Select and balance the portfolio Manage and review portfolio performance Govern the portfolio Lead the portfolio Manage portfolio communications and change Manage portfolio resources Manage portfolio risk Recommend products and services Develop product knowledge Develop and apply knowledge of public relations industry Develop public relations campaigns Develop public relations documents Manage the public relations publication process Develop and manage complex public relations campaigns Manage fundraising and sponsorship activities Develop and implement crisis management plans Purchase goods and services Plan purchasing Negotiate contracts Conduct international purchasing 23

24 Implementation Guide - Appendix Unit code BSBPUR501 BSBPUR502 BSBPUR503 BSBPUR504 BSBRL401 BSBRL402 BSBRL403 BSBRL501 BSBRL502 BSBRS401 BSBRS404 BSBRS502 BSBRS801 BSBRKG301 BSBRKG302 BSBRKG303 BSBRKG304 BSBRKG305 BSBRKG401 BSBRKG402 BSBRKG403 BSBRKG404 BSBRKG502 BSBRKG505 BSBRKG506 BSBRKG601 BSBRKG603 BSBRKG604 BSBRKG605 BSBRKG606 BSBRKG607 BSBRKG608 BSBRSK401 Unit title Develop, implement and review purchasing strategies Manage supplier relationships Manage international purchasing Manage a supply chain stablish networks Build client relationships and business networks Implement international client relationship strategies Build international client relationships Build international business networks Analyse and present research information Research legal information using primary sources Research legal information using secondary sources Initiate and lead applied research Control records Undertake disposal Retrieve information from records Maintain business records Review recordkeeping functions Review the status of a record Provide information from and about records Set up a business or records system for a small business Monitor and maintain records in an online environment Manage and monitor business or records systems Document or reconstruct a business or records system Develop and maintain terminology and classification schemes Define recordkeeping framework Prepare a functional analysis for an organisation Determine security and access rules and procedures Determine records requirements to document a function Design a records retention and disposal schedule Document and monitor the record creating context Plan management of records over time Identify risk and apply risk management processes 24

25 Unit code BSBRSK501 BSBSLS407 BSBSLS408 BSBSLS501 BSBSLS502 BSBSMB201 BSBSMB301 BSBSMB302 BSBSMB303 BSBSMB304 BSBSMB305 BSBSMB306 BSBSMB307 BSBSMB308 BSBSMB401 BSBSMB402 BSBSMB403 BSBSMB404 BSBSMB405 BSBSMB406 BSBSMB407 BSBSMB408 BSBSMB409 BSBSMB410 BSBSMB411 BSBSMB412 BSBSUS201 BSBSUS301 BSBSUS501 BSBWHS201 BSBWHS301 BSBWHS302 BSBWHS303 Unit title Manage risk Identify and plan sales prospects Present, secure and support sales solutions Develop a sales plan Lead and manage a sales team Identify suitability for micro business Investigate micro business opportunities Develop a micro business proposal Organise finances for the micro business Determine resource requirements for the micro business Comply with regulatory, taxation and insurance requirements for the micro business Plan a home based business Set up information and communications technology for the micro business Improve energy efficiency in micro or small business operations stablish legal and risk management requirements of small business Plan small business finances Market the small business Undertake small business planning Monitor and manage small business operations Manage small business finances Manage a small team Manage personal, family, cultural and business obligations Build and maintain relationships with small business stakeholders Review and implement energy efficiency in business operations Manage specialist external advisory services Introduce cloud computing into business operations Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices Develop workplace policy and procedures for sustainability Contribute to health and safety of self and others Maintain workplace safety Apply knowledge of WHS legislation in the workplace Participate in WHS hazard identification, risk assessment and risk control 25

26 Unit code BSBWHS304 BSBWHS305 BSBWHS401 BSBWHS402 BSBWHS403 BSBWHS404 BSBWHS405 BSBWHS406 BSBWHS407 BSBWHS408 BSBWHS409 BSBWHS410 BSBWHS501 BSBWHS502 BSBWHS503 BSBWHS504 BSBWHS505 BSBWHS506 BSBWHS507 BSBWHS508 BSBWHS509 BSBWHS510 BSBWHS601 BSBWHS602 BSBWHS603 BSBWHS604 BSBWHS605 BSBWHS606 BSBWHS607 BSBWHS608 BSBWHS609 BSBWOR201 Unit title Participate effectively in WHS communication and consultation processes Contribute to WHS issue resolution Implement and monitor WHS policies, procedures and programs to meet legislative requirements Assist with compliance with WHS laws Contribute to implementing and maintaining WHS consultation and participation processes Contribute to WHS hazard identification, risk assessment and risk control Contribute to implementing and maintaining WHS management systems Assist with responding to incidents Assist with claims management, rehabilitation and return-to-work programs Assist with effective WHS management of contractors Assist with workplace monitoring processes Contribute to work-related health and safety measures and initiatives nsure a safe workplace Manage effective WHS consultation and participation processes Contribute to the systematic management of WHS risk Manage WHS risks Investigate WHS incidents Contribute to developing, implementing and maintaining WHS management systems Contribute to managing WHS information systems Manage WHS hazards associated with plant Facilitate the development and use of risk management tools Contribute to implementing emergency procedures Apply legislative frameworks for WHS Facilitate WHS activities Implement WHS risk management valuate the WHS performance of organisations Develop, implement and maintain WHS management systems Conduct a WHS audit Apply ergonomics to manage WHS risks Assist with applying occupational hygiene to manage WHS risks Advise on the application of safe design principles to control WHS risks Manage personal stress in the workplace 26

27 Implementation Guide - Appendix Unit code BSBWOR202 BSBWOR203 BSBWOR204 BSBWOR301 BSBWOR302 BSBWOR403 BSBWOR404 BSBWOR501 BSBWOR502 BSBWRK409 BSBWRK411 BSBWRK510 BSBWRT301 BSBWRT401 BSBWRT501 Unit title Organise and complete daily work activities Work effectively with others Use business technology Organise personal work priorities and development Work effectively as an off-site worker Manage stress in the workplace Develop work priorities Manage personal work priorities and professional development Lead and manage team effectiveness Prepare for and participate in dispute resolution Support employee and industrial relations procedures Manage employee relations Write simple documents Write complex documents Write persuasive copy 27

28 Implementation Guide - Appendix Units of competency with pre-requisites No units of competency in this training package have pre-requisites. 28

29 Imported units of competency A range of units of competency have been imported into the to provide greater flexibility, choice and transferability of skills within the industry. Imported unit code Imported unit title Origin AHCBUS607A Implement a monitoring, evaluation and reporting program AHC10 Agriculture, Horticulture and Conservation and Land Management Training Package CHCAD402D Support the interests, rights and needs of clients within duty of care requirements CHC08 Community Services CHCCS407C Operate referral procedures CHC08 Community Services CHCCS412 Deliver and develop client services CHC08 Community Services CHCFAM504C Respond to and contain critical incidents CHC08 Community Services CHCINF505D Meet statutory and organisation information requirements CHC08 Community Services CHCORG501B Facilitate workplace change and innovation CHC08 Community Services CHCPOL403C Undertake research activities CHC08 Community Services CPPDSM4047A Implement and monitor procurement process CPP07 Property Services CPPWMT3044A Identify wastes and hazards CPP07 Property Services CUFWRT401A dit text CUF07 Property Services CUFWRT402A Write extended stories CUF07 Property Services FNSACC301 Process financial transactions and extract interim reports FNS Financial Services FNSACC403 Make decisions in a legal context FNS Financial Services 29

30 Imported unit code Imported unit title Origin FNSACC406 Set up and operate a computerised accounting system FNS Financial Services FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers FNS Financial Services FNSFLT201 Develop and use a personal budget FNS Financial Services FNSFLT203 Develop knowledge of debt and consumer credit FNS Financial Services FNSINC401 Apply principles of professional practice to work in the financial services industry FNS Financial Services FNSORG601 Negotiate to achieve goals and manage disputes FNS Financial Services FNSORG602 Develop and manage financial systems FNS Financial Services FNSPRM601 stablish, supervise and monitor practice systems to conform with legislation and regulations FNS Financial Services FNSPRM602 Improve the practice FNS Financial Services FNSPRM603 Grow the practice FNS Financial Services FNSSAM301 Identify opportunities for cross-selling products and services FNS Financial Services FNSSAM402 Implement a sales plan FNS Financial Services HLTAID003 Provide first aid HLT Health HLTAID005 Provide first aid in remote situation HLT Health ICTICT103 Use, communicate and search securely on the internet ICT Information and Communications Technology ICTICT203 Operate application software packages ICT Information and Communications Technology ICTICT209 Interact with ICT clients ICT Information and Communications Technology 30

31 Implementation Guide - Appendix Imported unit code Imported unit title Origin ICTICT511 Match ICT needs with the strategic direction of the enterprise ICT Information and Communications Technology ICTICT515 Verify client business requirements ICT Information and Communications Technology ICTICT602 Develop contracts and manage contracted performance ICT Information and Communications Technology ICTICT606 Develop communities of practice ICT Information and Communications Technology ICTSAS204 Record client support requirements ICT Information and Communications Technology ICTSAS305 Provide ICT advice to clients ICT Information and Communications Technology ICTWB201 Use social media tools for collaboration and engagement ICT Information and Communications Technology MSANV472B Implement and monitor environmentally sustainable work practices MSA07 Manufacturing MSS015002A Develop strategies for more sustainable use of resources MSS11 Sustainability PSPTHC301B Uphold the values and principles of public service PSP12 Public Sector Training Package PSPTHC401A Uphold and support the values and principles of public service PSP12 Public Sector Training Package PSPTHC501B Promote the values and ethos of public service PSP12 Public Sector Training Package PSPGOV314A Contribute to conflict management PSP12 Public Sector Training Package PSPGOV406B Gather and analyse information PSP12 Public Sector Training Package 31

32 Implementation Guide - Appendix Imported unit code Imported unit title Origin PSPGOV407B Provide a quotation PSP12 Public Sector Training Package PSPGOV422A Apply government processes PSP12 Public Sector Training Package PSPGOV507A Undertake negotiations PSP12 Public Sector Training Package PSPGOV602B stablish and maintain strategic networks PSP12 Public Sector Training Package PSPLGN301B Comply with legislation in the public sector PSP12 Public Sector Training Package PSPMNGT607B Develop a business case PSP12 Public Sector Training Package PSPPOL404A Support policy implementation PSP12 Public Sector Training Package PSPPROC406B Procure goods and services PSP12 Public Sector Training Package PSPPROC411A Plan procurement PSP12 Public Sector Training Package PSPPROC412A Develop and distribute requests for offers PSP12 Public Sector Training Package PSPPROC413A Select providers and develop contracts PSP12 Public Sector Training Package PSPPROC503B Manage contract performance PSP12 Public Sector Training Package PSPPROC504B Finalise contracts PSP12 Public Sector Training Package PSPPROC506A Plan to manage a contract PSP12 Public Sector Training Package PSPPROC607A Manage strategic contracts PSP12 Public Sector Training Package PUAWR001B PUAWR002B Identify, prevent and report potential workplace emergency situations nsure workplace emergency prevention procedures, systems and processes are implemented PUA12 Public Safety Training Package PUA12 Public Safety Training Package 32

33 Imported unit code Imported unit title Origin PUAWR003B Manage and monitor workplace emergency procedures, equipment and other resources PUA12 Public Safety Training Package PUAWR004B Respond to workplace emergencies PUA12 Public Safety Training Package SIRXQUA001A Develop innovative ideas at work SIR07 Retail Services SIRXQUA002A Lead a team to foster innovation SIR07 Retail Services TAASS301B Contribute to assessment TA Training and ducation TADL301A Provide work skill instruction TA Training and ducation TADL401A Plan, organise and deliver group-based learning TA Training and ducation TADL402A Plan, organise and facilitate learning in the workplace TA Training and ducation TADL404A Mentor in the workplace TA Training and ducation TATAS501B Undertake organisational training needs analysis TA Training and ducation TLI4006A Collect, analyse and present workplace data and information TLI Transport and Logistics 33

34 Appendix 2 Mapping information Mapping information The information provided is a general summary only. IBSA recommends using the Compare Content Tool available on the training.gov.au (TGA) website for more information about specific changes. Visit watch?v=jhne3bu0h4 to watch a video on how to use this tool. 34

35 Implementation Guide - Appendix Qualification mapping Mapping from to. Key: = equivalent, N = not equivalent, = not applicable Qualification code and title BSB10112 Certificate I in Business Qualification code and title BSB10115 Certificate I in Business /N BSB20112 Certificate II in Business BSB20115 Certificate II in Business BSB20211 Certificate II in Customer Contact BSB20215 Certificate II in Customer ngagement Title changed to reflect industry practice BSB30112 Certificate III in Business BSB30115 Certificate III in Business BSB30211 Certificate III in Customer Contact BSB30215 Certificate III in Customer ngagement Title changed to reflect industry practice BSB30307 Certificate III in Micro Business Operations BSB30315 Certificate III in Micro Business Operations BSB30412 Certificate III in Business Administration BSB30415 Certificate III in Business Administration BSB30507 Certificate III in Business Administration (International ducation) BSB30515 Certificate III in Business Administration (International ducation) BSB30612 Certificate III in International Trade BSB30615 Certificate III in International Trade BSB30712 Certificate III in Work Health and Safety BSB30715 Certificate III in Work Health and Safety BSB30807 Certificate III in Recordkeeping BSB30815 Certificate III in Recordkeeping BSB30912 Certificate III in Business Administration (ducation) BSB30915 Certificate III in Business Administration (ducation) 35

36 Implementation Guide - Appendix Qualification code and title BSB31012 Certificate III in Business Administration (Legal) Qualification code and title BSB31015 Certificate III in Business Administration (Legal) /N BSB31112 Certificate III in Business Administration (Medical) BSB31115 Certificate III in Business Administration (Medical) BSB40107 Certificate IV in Advertising BSB40115 Certificate IV in Advertising BSB40110 Certificate IV in Legal Services BSB42215 Certificate IV in Legal Services BSB40212 Certificate IV in Business BSB40215 Certificate IV in Business BSB40312 Certificate IV in Customer Contact BSB40315 Certificate IV in Customer ngagement Title changed to reflect industry practice BSB40407 Certificate IV in Small Business Management BSB40415 Certificate IV in Small Business Management BSB40507 Certificate IV in Business Administration BSB40515 Certificate IV in Business Administration BSB40610 Certificate IV in Business Sales BSB40615 Certificate IV in Business Sales BSB40707 Certificate IV in Franchising BSB40715 Certificate IV in Franchising BSB40812 Certificate IV in Frontline Management BSB42015 Certificate IV in Leadership and Management Two new core units N Changes to grouping and number of electives offered Number of electives required increased from six to eight BSB40907 Certificate IV in Governance BSB40915 Certificate IV in Governance BSB41013 Certificate IV in Human Resources BSB41015 Certificate IV in Human Resources 36

37 Qualification code and title BSB41107 Certificate IV in International Trade BSB41307 Certificate IV in Marketing BSB41412 Certificate IV in Work Health and Safety BSB41513 Certificate IV in Project Management Practice BSB41607 Certificate IV in Purchasing BSB41707 Certificate IV in Recordkeeping BSB41807 Certificate IV in Unionism and Industrial Relations BSB41910 Certificate IV in Business (Governance) BSB50107 Diploma of Advertising BSB50110 Diploma of Legal Services Qualification code and title BSB41115 Certificate IV in International Trade BSB41315 Certificate IV in Marketing BSB41415 Certificate IV in Work Health and Safety BSB41515 Certificate IV in Project Management Practice BSB41615 Certificate IV in Purchasing BSB41715 Certificate IV in Recordkeeping Strengthened assessment conditions in unit BSBWHS402 Deleted due to lack of demand BSB41915 Certificate IV in Business (Governance) BSB50115 Diploma of Advertising BSB52215 Diploma of Legal Services BSB50207 Diploma of Business BSB50215 Diploma of Business BSB50311 Diploma of Customer Contact BSB50407 Diploma of Business Administration BSB50507 Diploma of Franchising BSB50613 Diploma of Human Resources Management BSB50710 Diploma of Business (Governance) BSB50315 Diploma of Customer ngagement BSB50415 Diploma of Business Administration BSB50515 Diploma of Franchising BSB50615 Diploma of Human Resources Management BSB50715 Diploma of Business (Governance) Title changed to reflect industry practice /N 37

38 Qualification code and title BSB50807 Diploma of International Business BSB51107 Diploma of Management BSB51207 Diploma of Marketing BSB51312 Diploma of Work Health and Safety BSB51413 Diploma of Project Management BSB51507 Diploma of Purchasing BSB51607 Diploma of Quality Auditing BSB51707 Diploma of Recordkeeping BSB51807 Diploma of Unionism and Industrial Relations BSB60110 Advanced Diploma of Advertising BSB60207 Advanced Diploma of Business BSB60407 Advanced Diploma of Management BSB60507 Advanced Diploma of Marketing Qualification code and title BSB50815 Diploma of International Business BSB51915 Diploma of Leadership and Management BSB51215 Diploma of Marketing BSB51315 Diploma of Work Health and Safety BSB51415 Diploma of Project Management BSB51515 Diploma of Purchasing BSB51615 Diploma of Quality Auditing BSB51715 Diploma of Recordkeeping Structure of qualification changed from elective only to core and elective Number of units required increased from 8 to 12 Deleted due to lack of demand BSB60115 Advanced Diploma of Advertising BSB60215 Advanced Diploma of Business BSB61015 Advanced Diploma of Leadership and Management BSB60515 Advanced Diploma of Marketing Number of units required increased from 8 to 12 Core unit changes and increased from 3 to 4 lective bank changes and electives increased from 5 to 8 /N N N 38

39 Implementation Guide - Appendix Qualification code and title BSB60612 Advanced Diploma of Work Health and Safety Qualification code and title BSB60615 Advanced Diploma of Work Health and Safety /N BSB60707 Advanced Diploma of Project Management BSB61215 Advanced Diploma of Program Management Number of units required increased from 9 to 12 N Structure changed from core only to core and electives Significant changes to units BSB60807 Advanced Diploma of Recordkeeping BSB60815 Advanced Diploma of Recordkeeping BSB60907 Advanced Diploma of Management (Human Resources) BSB60915 Advanced Diploma of Management (Human Resources) BSB80215 Graduate Diploma in Strategic Leadership New qualification BSB80315 Graduate Certificate in Leadership Diversity New qualification BSB80415 Graduate Diploma of Portfolio Management New qualification 39

40 Implementation Guide - Appendix Qualifications brought into the from the FNS10 Financial Services Qualification code and title FNS10 Financial Services version 5.1 FNS50411 Diploma of Conveyancing Qualification code and title BSB52015 Diploma of Conveyancing Qualification moved from Financial Services to Business Services Training Package /N FNS60311 Advanced Diploma of Conveyancing BSB61115 Advanced Diploma of Conveyancing Qualification moved from Financial Services to Business Services Training Package 40

41 Skill sets mapping Mapping from to. Key: = equivalent, N = not equivalent, = not applicable Skill set code and title BSBSS00001 Aspiring Supervisor Skill Set Skill set code and title BSBSS00033 Aspiring Supervisor Skill Set Updated to meet Standards for /N BSBSS00002 Basic Contact Centre Operations Skill Set BSBSS00034 Basic Customer ngagement Skill Set Updated to meet Standards for Title changed to reflect industry practice BSBSS00003 Copyright Skill Set BSBSS00035 Copyright Skill Set Updated to meet Standards for BSBSS00004 Design Fundamentals Skill Set BSBSS00036 Design Fundamentals Skill Set Updated to meet Standards for BSBSS00005 Design Protection Skill Set BSBSS00037 Design Protection Skill Set Updated to meet Standards for BSBSS00006 Franchising Skill Set BSBSS00038 Franchising Skill Set Updated to meet Standards for BSBSS00007 Governance Induction Skill Set BSBSS00039 Governance Induction Skill Set Updated to meet Standards for BSBSS00008 Innovation Leadership Skill Set BSBSS00040 Innovation Leadership Skill Set Updated to meet Standards for BSBSS00009 Innovation Practice Skill Set BSBSS00041 Innovation Practice Skill Set Updated to meet Standards for BSBSS00010 Intellectual Property Strategic Management Skill Set BSBSS00042 Intellectual Property Strategic Management Skill Set Updated to meet Standards for BSBSS00011 Key Management Skill Set BSBSS00043 Key Management Skill Set Updated to meet Standards for BSBSS00012 Key Recordkeeping Skill Set BSBSS00044 Key Recordkeeping Skill Set Updated to meet Standards for BSBSS00013 Legal Transcription Skill Set BSBSS00045 Legal Transcription Skill Set Updated to meet Standards for 41

42 Skill set code and title BSBSS00014 Managing Innovation Skill Set BSBSS00015 Medical Transcription Skill Set Skill set code and title BSBSS00046 Managing Innovation Skill Set BSBSS00047 Medical Transcription Skill Set Updated to meet Standards for Updated to meet Standards for BSBSS00016 Patent Skill Set BSBSS00048 Patent Skill Set Updated to meet Standards for BSBSS00017 Small Business Contracting Skill Set BSBSS00018 Small Business Financial Management Skill Set BSBSS00019 Small Business Home Based Business Skill Set BSBSS00020 Small Business Indigenous Corporate Governance Skill Set BSBSS00021 Small Business Intellectual Property Skill Set BSBSS00022 Small Business Marketing Skill Set BSBSS00023 Small Business Operations Preparatory Skill Set BSBSS00024 Small Business Preparatory Skill Set BSBSS00025 Trade Mark Skill Set BSBSS00026 Workforce Development Implementation Skill Set BSBSS00027 Workforce Planning and Development Skill Set BSBSS00028 nergy fficiency in Business Skill Set BSBSS00049 Small Business Contracting Skill Set BSBSS00050 Small Business Financial Management Skill Set BSBSS00051 Small Business Home-Based Business Skill Set BSBSS00052 Small Business AATSI Corporate Governance Skill Set BSBSS00053 Small Business Intellectual Property Skill Set BSBSS00054 Small Business Marketing Skill Set BSBSS00055 Small Business Operations Preparatory Skill Set BSBSS00056 Small Business Preparatory Skill Set BSBSS00057 Trade Mark Skill Set BSBSS00058 Workforce Development Implementation Skill Set BSBSS00059 Workforce Planning and Development Skill Set BSBSS00060 nergy fficiency in Business Skill Set Updated to meet Standards for Updated to meet Standards for Updated to meet Standards for Updated to meet Standards for Title edited Updated to meet Standards for Updated to meet Standards for Updated to meet Standards for Updated to meet Standards for Updated to meet Standards for Updated to meet Standards for Updated to meet Standards for Updated to meet Standards for /N 42

43 Implementation Guide - Appendix Skill set code and title BSBSS00029 Cloud Computing and Digital Skills for Business Skill Set BSBSS00030 Workplace Supervisor Language, Literacy and Numeracy Skill Set Skill set code and title BSBSS00061 Cloud Computing and Digital Skills for Business Skill Set BSBSS00062 Workplace Supervisor Language, Literacy and Numeracy Skill Set BSBSS00063Team Leader Skill Set BSBSS00064 Promoting Diversity Awareness in the Workplace Skill Set BSBSS00065 Implementing Policy for Diversity Skill Set BSBSS00066 Managing Cultural Diversity Skill Set BSBSS00067 Planning Diversity Skill Set BSBSS00068 Service Management Skill Set Updated to meet Standards for Updated to meet Standards for New Skill Set New Skill Set New Skill Set New Skill Set New Skill Set New Skill Set /N 43

44 Implementation Guide - Appendix Unit mapping Mapping from to. Key: = equivalent, N = not equivalent, = not applicable BSBADM101A Use business equipment and resources BSBADM101 Use business equipment and resources /N BSBADM301B Produce texts from shorthand notes BSBADM301 Produce texts from shorthand notes BSBADM302B Produce texts from notes BSBADM302 Produce texts from notes BSBADM303B Produce texts from audio transcription BSBADM303 Produce texts from audio transcription BSBADM307B Organise schedules BSBADM307 Organise schedules BSBADM311A Maintain business resources BSBADM311 Maintain business resources BSBADM401B Produce complex texts from shorthand notes BSBADM401 Produce complex texts from shorthand notes BSBADM405B Organise meetings BSBADM405 Organise meetings BSBADM406B Organise business travel BSBADM406 Organise business travel BSBADM407B Administer projects BSBADM407 Administer projects BSBADM409A Coordinate business resources BSBADM409 Coordinate business resources BSBADM411A Produce complex texts from audio transcription BSBADM411 Produce complex texts from audio transcription BSBADM502B Manage meetings BSBADM502 Manage meetings 44

45 BSBADM503B Plan and manage conferences BSBADM503 Plan and manage conferences /N BSBADM504B Plan or review administrative systems BSBADM504 Plan and implement administrative systems BSBADM506B Manage business document design and development BSBADM506 Manage business document design and development BSBADV402B Conduct precampaign testing BSBADV402 Conduct precampaign testing BSBADV403B Monitor advertising production BSBADV403 Monitor advertising production BSBADV404B Schedule advertisements BSBADV404 Schedule advertisements BSBADV405A Perform media calculations BSBADV405 Perform media calculations BSBADV406A Buy and monitor media BSBADV406 Buy and monitor media BSBADV407A Apply media analysis and processing tools BSBADV407 Apply media analysis and processing tools BSBADV408A Review advertising media options BSBADV408 Review advertising media options BSBADV503B Coordinate advertising research BSBADV503 Coordinate advertising research BSBADV507B Develop a media plan BSBADV507 Develop a media plan BSBADV509A Create mass print media advertisements BSBADV509 Create mass print media advertisements BSBADV510A Create mass electronic media advertisements BSBADV510 Create mass electronic media advertisements BSBADV602B Develop an advertising campaign BSBADV602 Develop an advertising campaign 45

46 BSBADV603B Manage advertising production BSBADV604B xecute an advertising campaign BSBADV605B valuate campaign effectiveness BSBATSIC411C Communicate with the community BSBATSIC412A Maintain and protect cultural values in the organisation BSBATSIC511A Plan and conduct a community meeting BSBATSIL408C Manage a Board meeting BSBATSIL411A Undertake the roles and responsibilities of a board member BSBATSIL412A Participate effectively as a board member BSBATSIL413A Review and apply the constitution BSBATSIL503C Manage conflict BSBATSIL510A Appoint and work with a manager BSBATSIL511A Lead the organisation s strategic planning cycle BSBATSIL512A Be a leader in the community BSBATSIM412B Implement a businesslike approach BSBADV603 Manage advertising production BSBADV604 xecute an advertising campaign BSBADV605 valuate campaign effectiveness BSBATSIC411 Communicate with the community BSBATSIC412 Maintain and protect cultural values in the organisation BSBATSIC511 Plan and conduct a community meeting BSBATSIL408 Manage a Board meeting BSBATSIL411 Undertake the roles and responsibilities of a board member BSBATSIL412 Participate effectively as a board member BSBATSIL413 Review and apply the constitution BSBATSIL503 Manage conflict BSBATSIL510 Appoint and work with a manager BSBATSIL511 Lead the organisation s strategic planning cycle BSBATSIL512 Be a leader in the community BSBATSIM412 Implement a businesslike approach /N 46

47 Implementation Guide - Appendix BSBATSIM414C Oversee the organisation s annual budget BSBATSIM416A Oversee organisational planning BSBATSIM417A Implement organisational plans BSBATSIM418A Oversee financial management BSBATSIM419A Contribute to the development and implementation of organisational policies BSBATSIM420A Oversee asset management BSBATSIM421A Support a positive and culturally appropriate workplace culture BSBATSIM505C Control organisation finances BSBATSIM506C Develop employment policies BSBATSIM511C Develop enterprise opportunities BSBATSIM514A Recruit and induct staff BSBATSIW416C Obtain and manage consultancy services BSBATSIW417C Select and use technology BSBATSIW514C Represent your organisation BSBATSIM414 Oversee the organisation s annual budget BSBATSIM416 Oversee organisational planning BSBATSIM417 Implement organisational plans BSBATSIM418 Oversee financial management BSBATSIM419 Contribute to the development and implementation of organisational policies BSBATSIM420 Oversee asset management BSBATSIM421 Support a positive and culturally appropriate workplace culture BSBATSIM505 Control organisation finances BSBATSIM506 Develop employment policies BSBATSIM511 Develop enterprise opportunities BSBATSIM514 Recruit and induct staff BSBATSIW416 Obtain and manage consultancy services BSBATSIW417 Select and use technology BSBATSIW514 Represent your organisation BSBATSIW515C Secure funding BSBATSIW515 Secure funding BSBAUD402B Participate in a quality audit BSBAUD402 Participate in a quality audit /N 47

48 Implementation Guide - Appendix BSBAUD501B Initiate a quality audit BSBAUD503B Lead a quality audit BSBAUD504B Report on a quality audit BSBCCO203A Conduct customer contact BSBAUD501 Initiate a quality audit BSBAUD503 Lead a quality audit BSBAUD504 Report on a quality audit BSBCU203 Conduct customer engagement Name changed to reflect industry practice BSBCCO204A Collect data BSBCU204 Collect data BSBCCO205A Prepare for work in a customer contact environment BSBCCO301B Use multiple information systems BSBCCO302B Deploy customer service field staff BSBCCO303B Conduct a telemarketing campaign BSBCCO304C Provide sales solutions to customers BSBCCO305B Process credit applications BSBCCO306B Process complex accounts BSBCCO307A Work effectively in customer contact BSBCCO308A Conduct outbound customer contact BSBCCO309A Develop product and service knowledge for customer contact operation BSBCU205 Prepare for work in a customer engagement environment BSBCU301 Use multiple information systems BSBCU302 Deploy customer service field staff BSBCU303 Conduct a telemarketing campaign BSBCU304 Provide sales solutions to customers BSBCU305 Process credit applications BSBCU306 Process complex accounts BSBCU307 Work effectively in customer engagement BSBCU308 Conduct outbound customer engagement BSBCU309 Develop product and service knowledge for customer engagement operation Name changed to reflect industry practice Name changed to reflect industry practice Name changed to reflect industry practice Name changed to reflect industry practice /N 48

49 BSBCCO403A Schedule customer contact activity BSBCCO404A Collect, analyse and record information BSBCCO405A Survey stakeholders to gather and record information BSBCCO406A Run a multicentre BSBCCO407A Administer customer contact technology BSBCCO501B Develop business continuity strategy BSBCCO502A stablish a multicentre BSBCCO503A Manage data interrogation BSBCCO504A Integrate customer contact operations in the organisation BSBCCO601B Optimise customer contact operations BSBCCO602B Manage customer contact information BSBCCO603B Design and launch new customer contact facilities BSBCCO604B Develop and maintain a service level strategy BSBCU403 Schedule customer engagement activity BSBCU404 Collect, analyse and record information BSBCU405 Survey stakeholders to gather and record information Name changed to reflect industry practice BSBCU406 Run a multicentre BSBCU407 Administer customer engagement technology BSBCU501 Develop business continuity strategy BSBCU502 stablish a multicentre BSBCU503 Manage data interrogation BSBCU504 Integrate customer engagement within the organisation BSBCU601 Optimise customer engagement operations BSBCU602 Manage customer engagement information BSBCU603 Design and launch new customer engagement facilities BSBCU604 Develop and maintain a service level strategy Name changed to reflect industry practice Name changed to reflect industry practice Name changed to reflect industry practice Name changed to reflect industry practice Name changed to reflect industry practice /N 49

50 BSBCCO605B Develop and maintain a customer contact marketing strategy BSBCU605 Develop and maintain a customer engagement marketing strategy Name changed to reflect industry practice /N BSBCCO606B Forecast and plan using customer contact traffic information analysis BSBCU606 Forecast and plan using customer engagement traffic information analysis Name changed to reflect industry practice BSBCCO607B Manage customer contact centre staffing BSBCU607 Manage customer engagement centre staffing Name changed to reflect industry practice BSBCCO608B Manage customer contact operational costs BSBCU608 Manage customer engagement operational costs Name changed to reflect industry practice BSBCMM101A Apply basic communication skills BSBCMM101 Apply basic communication skills BSBCMM201A Communicate in the workplace BSBCMM201 Communicate in the workplace BSBCMM301B Process customer complaints BSBCMM301 Process customer complaints BSBCMM401A Make a presentation BSBCMM401 Make a presentation BSBCMM402A Implement effective communication strategies BSBCMM402 Implement effective communication strategies BSBCMM501A Develop and nurture relationships BSBCMM501 Develop and nurture relationships BSBCOM401B Organise and monitor the operation of compliance management system BSBCOM401 Organise and monitor the operation of compliance management system BSBCOM402B Implement processes for the management of a breach in compliance requirements BSBCOM402 Implement processes for the management of a breach in compliance requirements 50

51 Implementation Guide - Appendix BSBCOM403B Provide education and training on compliance requirements and systems BSBCOM403 Provide education and training on compliance requirements and systems /N BSBCOM404B Promote and liaise on compliance requirements, systems and related issues BSBCOM404 Promote and liaise on compliance requirements, systems and related issues BSBCOM405A Promote compliance with legislation BSBCOM405 Promote compliance with legislation BSBCOM406A Conduct work within a compliance framework BSBCOM406 Conduct work within a compliance framework BSBCOM501B Identify and interpret compliance requirements BSBCOM501 Identify and interpret compliance requirements BSBCOM502B valuate and review compliance BSBCOM502 valuate and review compliance BSBCOM503B Develop processes for the management of breaches in compliance requirements BSBCOM503 Develop processes for the management of breaches in compliance requirements BSBCOM601B Research compliance requirements and issues BSBCOM601 Research compliance requirements and issues BSBCOM602B Develop and create compliance requirements BSBCOM602 Develop and create compliance requirements BSBCOM603C Plan and establish compliance management systems BSBCOM603 Plan and establish compliance management systems BSBCON401A Work effectively in a business continuity context BSBCON401 Work effectively in a business continuity context 51

52 Implementation Guide - Appendix BSBCON601B Develop and maintain business continuity plans BSBCON601 Develop and maintain business continuity plans /N BSBCON701A stablish and review the business continuity management framework and strategies BSBCON801 stablish and review the business continuity management framework and strategies Recoded to meet AQF Standards BSBCRT101A Apply critical thinking techniques BSBCRT101 Apply critical thinking techniques BSBCRT301A Develop and extend critical and creative thinking skills BSBCRT301 Develop and extend critical and creative thinking skills BSBCRT401A Articulate, present and debate ideas BSBCRT401 Articulate, present and debate ideas BSBCRT402A Collaborate in a creative process BSBCRT402 Collaborate in a creative process BSBCRT403A xplore the history and social impact of creativity BSBCRT403 xplore the history and social impact of creativity BSBCRT501A Originate and develop concepts BSBCRT501 Originate and develop concepts BSBCRT601A Research and apply concepts and theories of creativity BSBCRT601 Research and apply concepts and theories of creativity BSBCUS201B Deliver a service to customers BSBCUS201 Deliver a service to customers BSBCUS301B Deliver and monitor a service to customers BSBCUS301 Deliver and monitor a service to customers BSBCUS401B Coordinate implementation of customer service strategies BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402B Address customer needs BSBCUS402 Address customer needs 52

53 BSBCUS403B Implement customer service standards BSBCUS403 Implement customer service standards /N BSBCUS501C Manage quality customer service BSBCUS501 Manage quality customer service BSBDS201A Follow a design process BSBDS201 Follow a design process BSBDS202A valuate the nature of design in a specific industry context BSBDS202 valuate the nature of design in a specific industry context BSBDS301A xplore the use of colour BSBDS301 xplore the use of colour BSBDS302A xplore and apply the creative design process to 2D forms BSBDS302 xplore and apply the creative design process to 2D forms BSBDS303A xplore and apply the creative design process to 3D forms BSBDS303 xplore and apply the creative design process to 3D forms BSBDS304A Source and apply design industry knowledge BSBDS304 Source and apply design industry knowledge BSBDS305A Source and apply information on the history and theory of design BSBDS305 Source and apply information on the history and theory of design BSBDS401A Generate design solutions BSBDS401 Generate design solutions BSBDS402A Interpret and respond to a design brief BSBDS402 Interpret and respond to a design brief BSBDS403A Develop and extend design skills and practice BSBDS403 Develop and extend design skills and practice BSBDS501A Implement design solutions BSBDS501 Implement design solutions 53

54 BSBDS502A stablish, negotiate and refine a design brief BSBDS502 stablish, negotiate and refine a design brief /N BSBDS601A Manage design realisation BSBDS601 Manage design realisation BSBDS602A Research global design trends BSBDS602 Research global design trends BSBDS701A Research and apply design theory BSBDS801 Research and apply design theory Recoded to meet AQF Standards BSBDIV301A Work effectively with diversity BSBDIV301 Work effectively with diversity BSBDIV501A Manage diversity in the workplace BSBDIV501 Manage diversity in the workplace BSBDIV601A Develop and implement diversity policy BSBDIV601 Develop and implement diversity policy Minor edits to clarify intent of performance criteria BSBDIV701A Develop cross cultural communication and negotiation strategies BSBDIV803 Develop cross cultural communication and negotiation strategies Recoded to meet AQF standards BSBBU401A Review and maintain a website BSBBU401 Review and maintain a website BSBBU501A Investigate and design e business solutions BSBBU501 Investigate and design e-business solutions BSBBU502A Implement e business solutions BSBBU502 Implement e-business solutions BSBDU301A Assist with monitoring compliance in international education services BSBDU301 Assist with monitoring compliance in international education services BSBDU302A Assist in resolution of issues and incidents in an international education environment BSBDU302 Assist in resolution of issues and incidents in an international education environment 54

55 Implementation Guide - Appendix BSBDU303A Assist with the provision of international education information BSBDU304A Assist with the provision of pastoral care services to international students BSBDU305A Assist with international education events and programs BSBMS401B Develop and implement business development strategies to expand client base BSBMS402B Develop and implement strategies to source and assess candidates BSBMS403B Develop and provide employment management services to candidates BSBMS404B Manage the recruitment process for client organisations BSBFIA301A Maintain financial records BSBDU303 Assist with the provision of international education information BSBDU304 Assist with the provision of pastoral care services to international students BSBDU305 Assist with international education events and programs BSBMS401 Develop and implement business development strategies to expand client base BSBMS402 Develop and implement strategies to source and assess candidates BSBMS403 Develop and provide employment management services to candidates BSBMS404 Manage the recruitment process for client organisations BSBFIA301 Maintain financial records BSBFIA302A Process payroll BSBFIA302 Process payroll BSBFIA303A Process accounts payable and receivable BSBFIA304A Maintain a general ledger BSBFIA401A Prepare financial reports BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain a general ledger BSBFIA401 Prepare financial reports /N 55

56 Implementation Guide - Appendix BSBFIA402A Report on financial activity BSBFIA501A Report on finances related to international business BSBFIM501A Manage budgets and financial plans BSBFIA402 Report on financial activity BSBFIA501 Report on finances related to international business BSBFIM501 Manage budgets and financial plans BSBFIM502A Manage payroll BSBFIM502 Manage payroll BSBFIM601A Manage finances BSBFIM601 Manage finances BSBFIM701A Manage financial resources BSBFLM303C Contribute to effective workplace relationships BSBFLM305C Support operational plan BSBFLM306C Provide workplace information and resourcing plans BSBFLM309C Support continuous improvement systems and processes BSBFLM311C Support a workplace learning environment BSBFLM312C Contribute to team effectiveness BSBFLM313A Apply language, literacy and numeracy to support others in the workplace BSBFIM801 Manage financial resources BSBFLM303 Contribute to effective workplace relationships BSBFLM305 Support operational plan BSBFLM306 Provide workplace information and resourcing plans BSBFLM309 Support continuous improvement systems and processes BSBFLM311 Support a workplace learning environment BSBFLM312 Contribute to team effectiveness BSBFLM313 Apply language, literacy and numeracy to support others in the workplace Recoded to meet AQF standards /N 56

57 BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill development BSBFLM314 Mentor others in the workplace to support their language, literacy and numeracy skill development /N BSBFRA301B Work within a franchise BSBFRA301 Work within a franchise BSBFRA401B Manage compliance with franchisee obligations and legislative requirements BSBFRA401 Manage compliance with franchisee obligations and legislative requirements BSBFRA402B stablish a franchise BSBFRA402 stablish a franchise BSBFRA403B Manage relationship with franchisor BSBFRA403 Manage relationship with franchisor BSBFRA404B Manage a multiple site franchise BSBFRA404 Manage a multiple-site franchise BSBFRA501B stablish a franchise operation BSBFRA501 stablish a franchise operation BSBFRA502B Manage a franchise operation BSBFRA502 Manage a franchise operation BSBFRA503B Manage establishment of new sites or regions BSBFRA503 Manage establishment of new sites or regions BSBFRA504B Manage relationships with franchisees BSBFRA504 Manage relationships with franchisees BSBFRA505B Manage closure of a franchise BSBFRA505 Manage closure of a franchise BSBGOV401A Implement Board member responsibilities BSBGOV401 Implement board member responsibilities BSBGOV402A Work within organisational structure BSBGOV402 Work within organisational structure BSBGOV403A Analyse financial reports and budgets BSBGOV403 Analyse financial reports and budgets 57

58 BSBHRM403B Support performance-management process BSBHRM403 Support performance management process /N BSBHRM404A Review human resources functions BSBHRM404 Review human resource functions BSBHRM405A Support the recruitment, selection and induction of staff BSBHRM405 Support the recruitment, selection and induction of staff BSBHRM501B Manage human resources services BSBHRM501 Manage human resource services BSBHRM502A Manage human resources management information systems BSBHRM502 Manage human resource management information systems BSBHRM505B Manage remuneration and employee benefits BSBHRM505 Manage remuneration and employee benefits BSBHRM506A Manage recruitment selection and induction processes BSBHRM506 Manage recruitment selection and induction processes BSBHRM507A Manage separation or termination BSBHRM507 Manage separation or termination BSBHRM509A Manage rehabilitation or return to work programs BSBHRM509 Manage rehabilitation or return to work programs BSBHRM510A Manage mediation processes BSBHRM510 Manage mediation processes BSBHRM511A Manage expatriate staff BSBHRM511 Manage expatriate staff BSBHRM512A Develop and manage performancemanagement processes BSBHRM512 Develop and manage performance management processes BSBHRM513A Manage workforce planning BSBHRM513 Manage workforce planning 58

59 Implementation Guide - Appendix BSBHRM602B Manage human resources strategic planning BSBHRM604A Manage employee relations BSBIND201A Work effectively in a business environment BSBIND301A Work effectively in an educational environment BSBIND302A Work effectively in the international education services industry BSBINM201A Process and maintain workplace information BSBHRM602 Manage human resource strategic planning BSBHRM604 Manage employee relations BSBIND201 Work effectively in a business environment BSBIND301 Work effectively in an educational environment BSBIND302 Work effectively in the international education services industry BSBINM201 Process and maintain workplace information BSBINM202A Handle mail BSBINM202 Handle mail BSBINM301A Organise workplace information BSBINM302A Utilise a knowledge management system BSBINM303A Handle receipt and despatch of information BSBINM401A Implement workplace information system BSBINM501A Manage an information or knowledge management system BSBINM601A Manage knowledge and information BSBINN201A Contribute to workplace innovation BSBINN301A Promote innovation in a team environment BSBINM301 Organise workplace information BSBINM302 Utilise a knowledge management system BSBINM303 Handle receipt and despatch of information BSBINM401 Implement workplace information system BSBINM501 Manage an information or knowledge management system BSBINM601 Manage knowledge and information BSBINN201 Contribute to workplace innovation BSBINN301 Promote innovation in a team environment /N 59

60 Implementation Guide - Appendix BSBINN501A stablish systems that support innovation BSBINN501 stablish systems that support innovation /N BSBINN502A Build and sustain an innovative work environment BSBINN502 Build and sustain an innovative work environment BSBINN601B Manage organisational change BSBINN601 Lead and manage organisational change Title change BSBINN801A Lead innovative thinking and practice BSBINN801 Lead innovative thinking and practice BSBINT301B Apply knowledge of the international trade environment to complete work BSBINT301 Apply knowledge of the international trade environment to complete work BSBINT302B Apply knowledge of legislation relevant to international trade to complete work BSBINT302 Apply knowledge of legislation relevant to international trade to complete work BSBINT303B Organise the importing and exporting of goods BSBINT303 Organise the importing and exporting of goods BSBINT304B Assist in the international transfer of services BSBINT304 Assist in the international transfer of services BSBINT305B Prepare business documents for the international trade of goods BSBINT305 Prepare business documents for the international trade of goods BSBINT306B Apply knowledge of international finance and insurance to complete work requirements BSBINT306 Apply knowledge of international finance and insurance to complete work requirements BSBINT401B Research international business opportunities BSBINT401 Research international business opportunities 60

61 BSBINT405B Apply knowledge of import and export international conventions, laws and finance BSBINT405 Apply knowledge of import and export international conventions, laws and finance /N BSBINT407B Prepare business advice on export Free on Board Value BSBINT407 Prepare business advice on export Free-on- Board Value Minor edit to title BSBINT408B Prepare business advice on the taxes and duties for international trade transactions BSBINT408 Prepare business advice on the taxes and duties for international trade transactions BSBINT409B Plan for international trade BSBINT409 Plan for international trade BSBIPR301A Comply with organisational requirements for protection and use of intellectual property BSBIPR301 Comply with organisational requirements for protection and use of intellectual property BSBIPR401A Use and respect copyright BSBIPR401 Use and respect copyright BSBIPR402A Protect and use new inventions and innovations BSBIPR402 Protect and use new inventions and innovations BSBIPR403A Protect and use brands and business identity BSBIPR403 Protect and use brands and business identity BSBIPR404A Protect and use innovative designs BSBIPR404 Protect and use innovative designs BSBIPR405A Protect and use intangible assets in small business BSBIPR405 Protect and use intangible assets in small business BSBIPR501A Manage intellectual property to protect and grow business BSBIPR501 Manage intellectual property to protect and grow business 61

62 BSBIPR601A Develop and implement strategies for intellectual property management BSBIPR601 Develop and implement strategies for intellectual property management BSBITA401A Design databases BSBITA401 Design databases BSBITA601A Configure and optimise customer contact technology BSBITB501A stablish and maintain a workgroup computer network BSBITB701A Implement advanced electronic technologies BSBITS401B Maintain business technology BSBITU101A Operate a personal computer BSBITU102A Develop keyboard skills BSBITU201A Produce simple word processed documents BSBITU202A Create and use spreadsheets BSBITU203A Communicate electronically BSBITU301A Create and use databases BSBITU302B Create electronic presentations BSBITU303A Design and produce text documents BSBITU304A Produce spreadsheets BSBITA601 Configure and optimise customer contact technology BSBITB501 stablish and maintain a workgroup computer network BSBITB801 Implement advanced electronic technologies BSBITS401 Maintain business technology BSBITU101 Operate a personal computer BSBITU102 Develop keyboard skills BSBITU201 Produce simple word processed documents BSBITU202 Create and use spreadsheets BSBITU203 Communicate electronically BSBITU301 Create and use databases BSBITU302 Create electronic presentations BSBITU303 Design and produce text documents BSBITU304 Produce spreadsheets Recoded to meet AQF Standards /N 62

63 Implementation Guide - Appendix BSBITU305A Conduct online transactions BSBITU305 Conduct online transactions /N BSBITU306A Design and produce business documents BSBITU306 Design and produce business documents BSBITU307A Develop keyboarding speed and accuracy BSBITU307 Develop keyboarding speed and accuracy BSBITU309A Produce desktop published documents BSBITU309 Produce desktop published documents BSBITU401A Design and develop complex text documents BSBITU401 Design and develop complex text documents BSBITU402A Develop and use complex spreadsheets BSBITU402 Develop and use complex spreadsheets BSBITU404A Produce complex desktop published documents BSBITU404 Produce complex desktop published documents BSBLD101A Plan skills development BSBLD101 Plan skills development BSBLD301A Undertake e-learning BSBLD301 Undertake e-learning BSBLD401A Develop teams and individuals BSBLD401 Develop teams and individuals BSBLD501A Develop a workplace learning environment BSBLD501 Develop a workplace learning environment BSBLD502A Manage programs that promote personal effectiveness BSBLD502 Manage programs that promote personal effectiveness BSBLD503A Maintain and enhance professional practice BSBLD503 Maintain and enhance professional practice BSBLD701A Lead personal and strategic transformation BSBLDR801 Lead personal and strategic transformation Recoded to meet AQF Standards 63

64 Implementation Guide - Appendix BSBLD702A Lead learning strategy implementation BSBLD703A Implement improved learning practice BSBLD704A Review enterprise e learning systems and solutions implementation BSBLD705A Plan and implement a mentoring program BSBLD706A Plan and implement a coaching strategy BSBLD707A stablish career development services BSBLD708A Conduct a career development session BSBLD709A Identify and communicate trends in career development BSBLD710A Develop human capital BSBLG301A Apply knowledge of the legal system to complete tasks BSBLG302A Carry out search of the public record BSBLG303A Deliver court documentation BSBLG304A Apply the principles of confidentiality and security within the legal environment BSBLD802 Lead learning strategy implementation BSBLD803 Implement improved learning practice BSBLD804 Review enterprise e-learning systems and solutions implementation BSBLD805 Plan and implement a mentoring program BSBLD806 Plan and implement a coaching strategy BSBLD807 stablish career development services BSBLD808 Conduct a career development session BSBLD809 Identify and communicate trends in career development BSBLD810 Develop human capital BSBLG301 Apply knowledge of the legal system to complete tasks BSBLG302 Carry out search of the public record BSBLG303 Deliver court documentation BSBLG304 Apply the principles of confidentiality and security within the legal environment Recoded to meet AQF Standards Recoded to meet AQF Standards Recoded to meet AQF Standards Recoded to meet AQF Standards Recoded to meet AQF Standards Recoded to meet AQF Standards Recoded to meet AQF Standards Recoded to meet AQF Standards Recoded to meet AQF Standards /N 64

65 BSBLG305A Use legal terminology in order to carry out tasks BSBLG305 Use legal terminology in order to carry out tasks /N BSBLG306A Maintain records for time and disbursements in a legal practice BSBLG306 Maintain records for time and disbursements in a legal practice BSBLG308A Assist in prioritising and planning activities in a legal practice BSBLG308 Assist in prioritising and planning activities in a legal practice BSBLG403B Maintain trust accounts BSBLG403 Maintain trust accounts BSBLG413A Identify and apply the legal framework BSBLG413 Identify and apply the legal framework BSBLG414A stablish and maintain a file in legal services BSBLG414 stablish and maintain a file in legal services BSBLG415A Apply the principles of contract law BSBLG415 Apply the principles of contract law BSBLG416A Apply the principles of the law of torts BSBLG416 Apply the principles of the law of torts BSBLG417A Apply the principles of evidence law BSBLG417 Apply the principles of evidence law BSBLG418A Produce complex legal documents BSBLG418 Produce complex legal documents BSBLG510A Apply legal principles in family law matters BSBLG510 Apply legal principles in family law matters BSBLG511A Apply legal principles in criminal law matters BSBLG511 Apply legal principles in criminal law matters BSBLG512A Apply legal principles in property law matters BSBLG512 Apply legal principles in property law matters 65

66 BSBLG513A Apply legal principles in corporation law matters BSBLG513 Apply legal principles in corporation law matters /N BSBLG514A Assist with civil procedure BSBLG514 Assist with civil procedure BSBLG515A Apply legal principles in wills and probate matters BSBLG515 Apply legal principles in wills and probate matters BSBMD301B Interpret and apply medical terminology appropriately BSBMD301 Interpret and apply medical terminology appropriately BSBMD302B Prepare and process medical accounts BSBMD302 Prepare and process medical accounts BSBMD303B Maintain patient records BSBMD303 Maintain patient records BSBMD304B Assist in controlling stocks and supplies BSBMD304 Assist in controlling stocks and supplies BSBMD305B Apply the principles of confidentiality, privacy and security within the medical environment BSBMD305 Apply the principles of confidentiality, privacy and security within the medical environment BSBMD401B Manage patient record keeping system BSBMD401 Manage patient recordkeeping system BSBMGT401A Show leadership in the workplace BSBMGT401 Show leadership in the workplace BSBMGT402A Implement operational plan BSBMGT402 Implement operational plan Minor edits to clarify intent of performance criteria BSBMGT403A Implement continuous improvement BSBMGT403 Implement continuous improvement BSBMGT404A Lead and facilitate off-site staff BSBMGT404 Lead and facilitate off-site staff BSBMGT405A Provide personal leadership BSBMGT405 Provide personal leadership 66

67 Implementation Guide - Appendix BSBMGT406A Plan and monitor continuous improvement BSBMGT502B Manage people performance BSBMGT515A Manage operational plan BSBMGT516C Facilitate continuous improvement BSBMGT605B Provide leadership across the organisation BSBMGT608C Manage innovation and continuous improvement BSBMGT615A Contribute to organisation development BSBMGT616A Develop and implement strategic plans BSBMGT617A Develop and implement a business plan BSBMGT618A Develop a contact centre business plan BSBMKG401B Profile the market BSBMKG402B Analyse consumer behaviour for specific markets BSBMKG408B Conduct market research BSBMGT406 Plan and monitor continuous improvement BSBMGT502 Manage people performance BSBMGT517 Manage operational plan BSBMGT516 Facilitate continuous improvement BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBMGT615 Contribute to organisation development BSBMGT616 Develop and implement strategic plans BSBMGT617 Develop and implement a business plan BSBMGT618 Develop an engagement centre business plan dits to clarify intent of Performance Criteria Additional Performance criteria and evidence for intellectual property BSBMKG401 Profile the market BSBMKG402 Analyse consumer behaviour for specific markets BSBMKG408 Conduct market research /N N 67

68 Implementation Guide - Appendix BSBMKG409A Design direct response offers BSBMKG409 Design direct response offers /N BSBMKG410A Test direct marketing activities BSBMKG410 Test direct marketing activities BSBMKG411A Analyse direct marketing databases BSBMKG411 Analyse direct marketing databases BSBMKG412A Conduct e-marketing communications BSBMKG412 Conduct e-marketing communications BSBMKG413A Promote products and services BSBMKG413 Promote products and services BSBMKG414B Undertake marketing activities BSBMKG414 Undertake marketing activities BSBMKG415A Research international markets BSBMKG415 Research international markets BSBMKG416A Market goods and services internationally BSBMKG416 Market goods and services internationally BSBMKG501B Identify and evaluate marketing opportunities BSBMKG501 Identify and evaluate marketing opportunities BSBMKG502B stablish and adjust the marketing mix BSBMKG502 stablish and adjust the marketing mix BSBMKG506B Plan market research BSBMKG506 Plan market research BSBMKG507A Interpret market trends and developments BSBMKG507 Interpret market trends and developments BSBMKG508A Plan direct marketing activities BSBMKG508 Plan direct marketing activities BSBMKG509A Implement and monitor direct marketing activities BSBMKG509 Implement and monitor direct marketing activities BSBMKG510B Plan e-marketing communications BSBMKG510 Plan e-marketing communications 68

69 BSBMKG511A Analyse data from international markets BSBMKG511 Analyse data from international markets /N BSBMKG512A Forecast international market and business needs BSBMKG512 Forecast international market and business needs BSBMKG513A Promote products and services to international markets BSBMKG513 Promote products and services to international markets BSBMKG514A Implement and monitor marketing activities BSBMKG514 Implement and monitor marketing activities BSBMKG515A Conduct a marketing audit BSBMKG515 Conduct a marketing audit BSBMKG516B Profile international markets BSBMKG516 Profile international markets BSBMKG517A Analyse consumer behaviour for specific international markets BSBMKG517 Analyse consumer behaviour for specific international markets BSBMKG518A Plan and implement services marketing BSBMKG518 Plan and implement services marketing BSBMKG519A Plan and implement business-tobusiness marketing BSBMKG519 Plan and implement business-tobusiness marketing BSBMKG520A Manage compliance within the marketing legislative framework BSBMKG520 Manage compliance within the marketing legislative framework BSBMKG521A Plan and implement sponsorship and event marketing BSBMKG521 Plan and implement sponsorship and event marketing BSBMKG522A Plan measurement of marketing effectiveness BSBMKG522 Plan measurement of marketing effectiveness 69

70 BSBMKG523A Design and develop an integrated marketing communication plan BSBMKG523 Design and develop an integrated marketing communication plan /N BSBMKG603B Manage the marketing process BSBMKG603 Manage the marketing process BSBMKG605B valuate international marketing opportunities BSBMKG605 valuate international marketing opportunities BSBMKG606B Manage international marketing programs BSBMKG606 Manage international marketing programs BSBMKG607B Manage market research BSBMKG607 Manage market research BSBMKG608A Develop organisational marketing objectives BSBMKG608 Develop organisational marketing objectives BSBMKG609A Develop a marketing plan BSBMKG609 Develop a marketing plan BSBMKG610A Develop, implement and monitor a marketing campaign BSBMKG610 Develop, implement and monitor a marketing campaign BSBMKG611A Manage measurement of marketing effectiveness BSBMKG611 Manage measurement of marketing effectiveness BSBPMG409A Apply project scope-management techniques BSBPMG409 Apply project scope management techniques BSBPMG410A Apply project time-management techniques BSBPMG410 Apply project time-management techniques BSBPMG411A Apply project quality-management techniques BSBPMG411 Apply project quality-management techniques BSBPMG412A Apply project cost-management techniques BSBPMG412 Apply project cost-management techniques 70

71 Implementation Guide - Appendix BSBPMG413A Apply project human resources management approaches BSBPMG413 Apply project human resources management approaches /N BSBPMG414A Apply project information management and communications techniques BSBPMG414 Apply project information management and communications techniques BSBPMG415A Apply project risk-management techniques BSBPMG415 Apply project risk-management techniques BSBPMG416A Apply project procurement procedures BSBPMG416 Apply project procurement procedures BSBPMG417A Apply project life cycle management processes BSBPMG417 Apply project life cycle management processes BSBPMG418A Apply project stakeholder engagement techniques BSBPMG418 Apply project stakeholder engagement techniques BSBPMG511A Manage project scope BSBPMG511 Manage project scope BSBPMG512A Manage project time BSBPMG512 Manage project time BSBPMG513A Manage project quality BSBPMG513 Manage project quality BSBPMG514A Manage project cost BSBPMG514 Manage project cost BSBPMG515A Manage project human resources BSBPMG515 Manage project human resources BSBPMG516A Manage project information and communication BSBPMG516 Manage project information and communication BSBPMG517A Manage project risk BSBPMG517 Manage project risk BSBPMG518A Manage project procurement BSBPMG518 Manage project procurement 71

72 Implementation Guide - Appendix BSBPMG519A Manage project stakeholder engagement BSBPMG519 Manage project stakeholder engagement /N BSBPMG520A Manage project governance BSBPMG520 Manage project governance BSBPMG521A Manage project integration BSBPMG521 Manage project integration BSBPMG522A Undertake project work BSBPMG522 Undertake project work BSBPMG601A Direct the integration of projects BSBPMG601 Direct the integration of projects BSBPMG602A Direct the scope of a project program BSBPMG602 Direct the scope of a project program BSBPMG603A Direct time management of a project program BSBPMG603 Direct time management of a project program BSBPMG604A Direct cost management of a project program BSBPMG604 Direct cost management of a project program BSBPMG605A Direct quality management of a project program BSBPMG605 Direct quality management of a project program BSBPMG606A Direct human resources management of a project program BSBPMG606 Direct human resources management of a project program BSBPMG607A Direct communications management of a project program BSBPMG607 Direct communications management of a project program BSBPMG608A Direct risk management of a project program BSBPMG616 Manage program risk Name changed to reflect industry practice New application section text N New elements titles dits and additions to performance criteria for elements 1, 2 and 3 72

73 BSBPMG609A Direct procurement and contracting for a project program BSBPRO301A Recommend products and services BSBPRO401A Develop product knowledge BSBPUB401A Develop and apply knowledge of public relations industry BSBPUB402A Develop public relations campaigns BSBPUB403A Develop public relations documents BSBPUB501A Manage the public relations publication process BSBPUB502A Develop and manage complex public relations campaigns BSBPUB503A Manage fundraising and sponsorship activities BSBPUB504A Develop and implement crisis management plans BSBPUR301B Purchase goods and services BSBPMG609 Direct procurement and contracting for a project program BSBPRO301 Recommend products and services BSBPRO401 Develop product knowledge BSBPUB401 Develop and apply knowledge of public relations industry BSBPUB402 Develop public relations campaigns BSBPUB403 Develop public relations documents BSBPUB501 Manage the public relations publication process BSBPUB502 Develop and manage complex public relations campaigns BSBPUB503 Manage fundraising and sponsorship activities BSBPUB504 Develop and implement crisis management plans BSBPUR301 Purchase goods and services BSBPUR401B Plan purchasing BSBPUR401 Plan purchasing BSBPUR402B Negotiate contracts BSBPUR403B Conduct international purchasing BSBPUR402 Negotiate contracts BSBPUR403 Conduct international purchasing /N 73

74 BSBPUR501C Develop, implement and review purchasing strategies BSBPUR501 Develop, implement and review purchasing strategies /N BSBPUR502B Manage supplier relationships BSBPUR502 Manage supplier relationships BSBPUR503C Manage international purchasing BSBPUR503 Manage international purchasing BSBPUR504B Manage a supply chain BSBPUR504 Manage a supply chain BSBRL401A stablish networks BSBRL401 stablish networks BSBRL402A Build client relationships and business networks BSBRL402 Build client relationships and business networks BSBRL403A Implement international client relationship strategies BSBRL403 Implement international client relationship strategies BSBRL501A Build international client relationships BSBRL501 Build international client relationships BSBRL502A Build international business networks BSBRL502 Build international business networks BSBRL701A Develop and cultivate collaborative partnerships and relationships BSBLDR803 Develop and cultivate collaborative partnerships and relationships Recoded to meet AQF Standards BSBRS401A Analyse and present research information BSBRS401 Analyse and present research information BSBRS404A Research legal information using primary sources BSBRS404 Research legal information using primary sources BSBRS502A Research legal information using secondary sources BSBRS502 Research legal information using secondary sources 74

75 Implementation Guide - Appendix BSBRS801A Initiate and lead applied research BSBRS801 Initiate and lead applied research BSBRKG301B Control records BSBRKG301 Control records BSBRKG302B Undertake disposal BSBRKG303B Retrieve information from records BSBRKG304B Maintain business records BSBRKG305A Review recordkeeping functions BSBRKG401B Review the status of a record BSBRKG402B Provide information from and about records BSBRKG403C Set up a business or records system for a small business BSBRKG404A Monitor and maintain records in an online environment BSBRKG502B Manage and monitor business or records systems BSBRKG505B Document or reconstruct a business or records system BSBRKG506A Develop and maintain terminology and classification schemes BSBRKG601B Define recordkeeping framework BSBRKG302 Undertake disposal BSBRKG303 Retrieve information from records BSBRKG304 Maintain business records BSBRKG305 Review recordkeeping functions BSBRKG401 Review the status of a record BSBRKG402 Provide information from and about records BSBRKG403 Set up a business or records system for a small business BSBRKG404 Monitor and maintain records in an online environment BSBRKG502 Manage and monitor business or records systems BSBRKG505 Document or reconstruct a business or records system BSBRKG506 Develop and maintain terminology and classification schemes BSBRKG601 Define recordkeeping framework /N 75

76 Implementation Guide - Appendix BSBRKG603B Prepare a functional analysis for an organisation BSBRKG604B Determine security and access rules and procedures BSBRKG605B Determine records requirements to document a function BSBRKG606B Design a records retention and disposal schedule BSBRKG607B Document and monitor the record-creating context BSBRKG608B Plan management of records over time BSBRSK401A Identify risk and apply risk management processes BSBRKG603 Prepare a functional analysis for an organisation BSBRKG604 Determine security and access rules and procedures BSBRKG605 Determine records requirements to document a function BSBRKG606 Design a records retention and disposal schedule BSBRKG607 Document and monitor the record-creating context BSBRKG608 Plan management of records over time BSBRSK401 Identify risk and apply risk management processes BSBRSK501B Manage risk BSBRSK501 Manage risk BSBSLS407A Identify and plan sales prospects BSBSLS408A Present, secure and support sales solutions BSBSLS501A Develop a sales plan BSBSLS502A Lead and manage a sales team BSBSMB201A Identify suitability for micro business BSBSMB301A Investigate micro business opportunities BSBSLS407 Identify and plan sales prospects BSBSLS408 Present, secure and support sales solutions BSBSLS501 Develop a sales plan BSBSLS502 Lead and manage a sales team BSBSMB201 Identify suitability for micro business BSBSMB301 Investigate micro business opportunities /N 76

77 BSBSMB302A Develop a micro business proposal BSBSMB302 Develop a micro business proposal /N BSBSMB303A Organise finances for the micro business BSBSMB303 Organise finances for the micro business BSBSMB304A Determine resource requirements for the micro business BSBSMB304 Determine resource requirements for the micro business BSBSMB305A Comply with regulatory, taxation and insurance requirements for the micro business BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business BSBSMB306A Plan a home based business BSBSMB306 Plan a home based business BSBSMB307A Set up information and communications technology for the micro business BSBSMB307 Set up information and communications technology for the micro business BSBSMB308A Improve energy efficiency in micro or small business operation BSBSMB308 Improve energy efficiency in micro or small business operation BSBSMB401A stablish legal and risk management requirements of small business BSBSMB401 stablish legal and risk management requirements of small business BSBSMB402A Plan small business finances BSBSMB402 Plan small business finances BSBSMB403A Market the small business BSBSMB403 Market the small business BSBSMB404A Undertake small business planning BSBSMB404 Undertake small business planning BSBSMB405B Monitor and manage small business operations BSBSMB405 Monitor and manage small business operations BSBSMB406A Manage small business finances BSBSMB406 Manage small business finances 77

78 BSBSMB407A Manage a small team BSBSMB407 Manage a small team /N BSBSMB408B Manage personal, family, cultural and business obligations BSBSMB408 Manage personal, family, cultural and business obligations BSBSMB409A Build and maintain relationships with small business stakeholders BSBSMB409 Build and maintain relationships with small business stakeholders BSBSMB410A Review and implement energy efficiency in business operations BSBSMB410 Review and implement energy efficiency in business operations BSBSMB411A Manage specialist external advisory services BSBSMB411 Manage specialist external advisory services BSBSMB412A Introduce cloud computing into business operations BSBSMB412 Introduce cloud computing into business operations BSBSUS201A Participate in environmentally sustainable work practices BSBSUS201 Participate in environmentally sustainable work practices BSBSUS301A Implement and monitor environmentally sustainable work practices BSBSUS301 Implement and monitor environmentally sustainable work practices BSBSUS501A Develop workplace policy and procedures for sustainability BSBSUS501 Develop workplace policy and procedures for sustainability Minor edits to clarify performance criteria BSBWHS201A Contribute to health and safety of self and others BSBWHS201 Contribute to health and safety of self and others Minor edits to clarify intent of performance criteria BSBWHS301A Maintain workplace safety BSBWHS301 Maintain workplace safety Minor edits to clarify intent of performance criteria 78

79 Implementation Guide - Appendix BSBWHS302A Apply knowledge of WHS legislation in the workplace BSBWHS302 Apply knowledge of WHS legislation in the workplace Minor edits to clarify intent of performance criteria /N BSBWHS303A Participate in WHS hazard identification, risk assessment and risk control BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control Minor edits to clarify intent of performance criteria BSBWHS304A Participate effectively in WHS communication and consultation processes BSBWHS304 Participate effectively in WHS communication and consultation processes Minor edits to clarify intent of performance criteria BSBWHS305A Contribute to WHS issue resolution BSBWHS305 Contribute to WHS issue resolution Minor edits to clarify intent of performance criteria BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Minor edits to clarify intent of performance criteria BSBWHS402A Assist with compliance with WHS laws BSBWHS402 Assist with compliance with WHS laws dits to clarify intent of performance criteria Strengthened Assessment conditions. Assessors for this unit of competency must hold a WHS qualification or equivalent at Diploma level or higher. BSBWHS403A Contribute to implementing and maintaining WHS consultation and participation processes BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes BSBWHS404A Contribute to WHS hazard identification, risk assessment and risk control BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control BSBWHS405A Contribute to implementing and maintaining WHS management systems BSBWHS405 Contribute to implementing and maintaining WHS management systems 79

80 Implementation Guide - Appendix BSBWHS406A Assist with responding to incidents BSBWHS406 Assist with responding to incidents /N BSBWHS407A Assist with claims management, rehabilitation and return-towork programs BSBWHS407 Assist with claims management, rehabilitation and return-towork programs BSBWHS408A Assist with effective WHS management of contractors BSBWHS408 Assist with effective WHS management of contractors BSBWHS409A Assist with workplace monitoring processes BSBWHS409 Assist with workplace monitoring processes BSBWHS410A Contribute to work-related health and safety measures and initiatives BSBWHS410 Contribute to work-related health and safety measures and initiatives BSBWHS501A nsure a safe workplace BSBWHS501 nsure a safe workplace BSBWHS502A Manage effective WHS consultation and participation processes BSBWHS502 Manage effective WHS consultation and participation processes BSBWHS503A Contribute to the systematic management of WHS risk BSBWHS503 Contribute to the systematic management of WHS risk BSBWHS504A Manage WHS hazards and risks BSBWHS504 Manage WHS risks Title changed BSBWHS505A Investigate WHS incidents BSBWHS505 Investigate WHS incidents BSBWHS506A Contribute to developing, implementing and maintaining WHS management systems BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems BSBWHS507A Contribute to managing WHS information systems BSBWHS507 Contribute to managing WHS information systems 80

81 BSBWHS508A Manage WHS hazards associated with plant BSBWHS508 Manage WHS hazards associated with plant /N BSBWHS509A Facilitate the development and use of hazard-management tools BSBWHS509 Facilitate the development and use of risk management tools Title changed BSBWHS510A Contribute to implementing emergency procedures BSBWHS510 Contribute to implementing emergency procedures BSBWHS601A Apply legislative frameworks for WHS BSBWHS601 Apply legislative frameworks for WHS BSBWHS602A Facilitate WHS activities BSBWHS602 Facilitate WHS activities BSBWHS603A Implement WHS risk management BSBWHS603 Implement WHS risk management BSBWHS604A valuate the WHS performance of organisations BSBWHS604 valuate the WHS performance of organisations BSBWHS605A Develop, implement and maintain WHS management systems BSBWHS605 Develop, implement and maintain WHS management systems BSBWHS606A Conduct WHS audits BSBWHS606 Conduct WHS audits BSBWHS607A Apply ergonomics to manage WHS hazards and risks BSBWHS607 Apply ergonomics to manage WHS hazards and risks Minor edits to clarify intent of performance criteria BSBWHS608A Assist with applying occupational hygiene to manage WHS hazards and risks BSBWHS608 Assist with applying occupational hygiene to manage WHS hazards and risks Minor edits to clarify intent of performance criteria BSBWHS609A Advise on the application of safe design principles to control WHS risks BSBWHS609 Advise on the application of safe design principles to control WHS risks 81

82 BSBWOR201A Manage personal stress in the workplace BSBWOR201 Manage personal stress in the workplace /N BSBWOR202A Organise and complete daily work activities BSBWOR202 Organise and complete daily work activities BSBWOR203B Work effectively with others BSBWOR203 Work effectively with others BSBWOR204A Use business technology BSBWOR204 Use business technology BSBWOR301B Organise personal work priorities and development BSBWOR301 Organise personal work priorities and development BSBWOR302A Work effectively as an off-site worker BSBWOR302 Work effectively as an off-site worker BSBWOR401A stablish effective workplace relationships BSBLDR402 Lead effective workplace relationships Title change Minor edits to clarify intent of performance criteria BSBWOR402A Promote team effectiveness BSBLDR403 Lead team effectiveness Title change Minor edits to clarify intent of performance criteria BSBWOR403A Manage stress in the workplace BSBWOR403 Manage stress in the workplace BSBWOR404B Develop work priorities BSBWOR404 Develop work priorities BSBWOR501B Manage personal work priorities and professional development BSBWOR501 Manage personal work priorities and professional development Minor edits to clarify intent of performance criteria BSBWOR502B nsure team effectiveness BSBWOR502 Lead and manage team effectiveness Title change 82

83 Implementation Guide - Appendix BSBWRK401A Develop and implement an organising plan BSBWRK402A mpower workers BSBWRK403A Communicate with workers BSBWRK404A Promote equality of opportunity and fair treatment for all workers BSBWRK405A Promote union values, principles and policies BSBWRK406A Participate in the bargaining process BSBWRK407A Provide advice to union members BSBWRK408A Undertake negotiations BSBWRK409A Prepare for and participate in dispute resolution BSBWRK411A Support employee and industrial relations procedures BSBWRK501A Develop, manage and review campaigns and projects BSBWRK502A Represent the union in key forums BSBWRK503A Coordinate case preparation and research BSBWRK504A Advocate and present cases for members Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake BSBWRK409 Prepare for and participate in dispute resolution BSBWRK411 Support employee and industrial relations procedures Minor edits to clarify intent of performance criteria Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake /N Deleted due to poor uptake 83

84 Implementation Guide - Appendix BSBWRK505A Develop, implement and manage union policy BSBWRK506A Coordinate research and analysis BSBWRK507A Apply strategic unionism BSBWRK508A Manage and oversee bargaining BSBWRK510A Manage employee relations BSBWRT301A Write simple documents BSBWRT401A Write complex documents BSBWRT501A Write persuasive copy Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake Deleted due to poor uptake BSBWRK510 Manage employee relations BSBWRT301 Write simple documents BSBWRT401 Write complex documents BSBWRT501 Write persuasive copy Minor edits to clarify intent of performance criteria /N New units BSBLDR401 Communicate effectively as a workplace leader New unit /N BSBLDR404 Lead a diverse workforce New unit BSBLDR501 Develop and use emotional intelligence New unit 84

85 BSBLDR502 Lead and manage effective workplace relationships New unit /N BSBLDR503 Communicate with influence New unit BSBLDR504 Implement diversity in the workplace New unit BSBLDR802 Lead the strategic planning process for an organisation New unit BSBLDR804 Influence and shape diversity management New unit BSBLDR805 Lead and influence change New unit BSBLDR806 Lead and influence ethical practice New unit BSBMGT407 Apply digital solutions to work processes New unit BSBMGT518 Develop organisation policy New unit BSBMGT519 Incorporate digital solutions into plans and practices New unit BSBMGT520 Plan and manage the flexible workforce New unit BSBMGT521 Plan, implement and review a quality assurance program New unit BSBMGT619 Identify and implement business innovation New unit BSBMGT621 Design and manage the enterprise quality management system New unit 85

86 BSBMGT622 Manage resources BSBMGT623 Monitor corporate governance activities BSBMGT624 Develop and implement corporate social responsibility BSBMGT801 Direct the development of a knowledge management strategy for a business BSBMGT802 Lead design and review of enterprise systems BSBMGT803 Use financial and economic information for strategic decision making BSBDIV801 Conduct strategic diversity workforce planning BSBDIV802 Conduct strategic planning for diversity learning practices BSBPMG610 nable program execution BSBPMG611 Facilitate stakeholder engagement BSBPMG612 Implement program governance New unit New unit New unit New unit New unit New unit New unit New unit New unit New unit New unit BSBPMG613 Manage benefits New unit BSBPMG614 ngage in collaborative alliances BSBPMG615 Manage program delivery New unit New unit /N 86

87 Implementation Guide - Appendix BSBPMG617 Provide leadership for the program New unit /N BSBPMG801 Prioritise projects and programs New unit BSBPMG802 Select and balance the portfolio New unit BSBPMG803 Manage and review portfolio performance New unit BSBPMG804 Govern the portfolio New unit BSBPMG805 Lead the portfolio New unit BSBPMG806 Manage portfolio communications and change New unit BSBPMG807 Manage portfolio resources New unit BSBPMG808 Manage portfolio risk New unit 87

88 Implementation Guide - Appendix Units brought into the from the FNS10 Financial Services FNS10 Financial Services version 5.1 FNSCNV501A Take instructions in relation to a transaction BSBCNV501 Take instructions in relation to a transaction Moved from Financial Services to Business Services /N FNSCNV502A Read and interpret a legal document and provide advice BSBCNV502 Read and interpret a legal document and provide advice Moved from Financial Services to Business Services Minor edits with some PCs combined in elements 5, 6 and 7 FNSCNV503A Analyse and interpret legal requirements for a transaction BSBCNV503 Analyse and interpret legal requirements for a transaction Moved from Financial Services to Business Services Minor edits to clarify performance criteria and address AQF level. PC 1.4 added. PC 3.5 deleted FNSCNV504A Prepare legal documents BSBCNV504 Prepare legal documents Moved from Financial Services to Business Services Minor edits to clarify performance criteria and address AQF level. PCs 1.2 and 1.4 combined FNSCNV505A Finalise the conveyancing transaction BSBCNV505 Finalise the conveyancing transaction Moved from Financial Services to Business Services Minor edits to clarify performance criteria. PC 1.6 added FNSCNV506A stablish and manage a trust account BSBCNV506 stablish and manage a trust account Moved from Financial Services to Business Services FNSCNV601A Identify and conduct searches BSBCNV601 Identify and conduct searches Moved from Financial Services to Business Services 88

89 These materials were developed by Innovation & Business Skills Australia in association with the Commonwealth Government through the Department of ducation and Training. Copyright Statement This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Australia License. ( This licence lets you distribute, remix and build upon the work, but only if it is for non-commercial purposes, you credit the original creator/s (and any other nominated parties) and you license your derivative works under the same terms. The copyright of any adaptations and/or modifications to this material remains with the Commonwealth of Australia. Adapted and/or modified materials must have the Innovation and Business Skills Australia logo removed from the work, and the following attribution made: This is a modified document based on materials prepared by Innovation and Business Skills Australia Ltd, the original of which can be found on the IBSA website Disclaimer While care has been taken in the preparation of this material, Department of ducation and Training and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. The Department of ducation and Training and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this material. The Commonwealth, through the Department of ducation and Training, does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and accuracy of its content. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites. Published by: Innovation & Business Skills Australia Level 11, 176 Wellington Parage ast Melbourne VIC 3002 Phone: Fax: [email protected] First Published: March 2015 Stock code: CP-BSBTPIG1 ISBN: Print version no: 1.0 Release Date: March

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