BSB Business Services Training Package Implementation Guide - Appendix

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1 Implementation Guide - Appendix Companion Volume Appendix

2 Disclaimer This work has been produced with the assistance of funding provided by the Commonwealth Government through the Department of ducation and Training. The views expressed in this work do not necessarily represent the views of the Department of ducation and Training. In addition, the Department of ducation and Training does not give warranty or accept any legal liability in relation to the content of this work. For further information about this Companion Volume or any other work being undertaken by Innovation and Business Skills Australia (IBSA), please visit Innovation & Business Skills Australia Level 11, 176 Wellington Parade ast Melbourne VIC 3002 Australia p e reception@ibsa.org.au f w

3 Contents Version control and modification history 4 Appendix 1 List of qualifications, skill sets and units of competency 5 Qualifications in the 5 Skill sets in the 8 Units of competency in the 10 Appendix 2 Mapping information 34 Mapping information 34 Qualification mapping 35 Skill sets mapping 41 Unit mapping 44 3

4 Implementation Guide - Appendix Version control and modification history Release number Release date Release 1 March 2015 Primary release of restructured Training Package. This release of the contains 61 qualifications, 35 skill sets and 563 native units of competency (comprising 523 units updated to meet Standards for s and 40 new units) and 73 imported units Leadership and Management qualifications added Managing Diversity qualification added Portfolio Management qualifications added Conveyancing qualifications moved from FNS10 Financial Services to Training Package. 4

5 Appendix 1 List of qualifications, skill sets and units of competency Qualifications in the Training Package Qualification code BSB10115 BSB20115 BSB20215 BSB30115 BSB30215 BSB30315 BSB30415 BSB30515 BSB30615 BSB30715 BSB30815 BSB30915 BSB31015 Qualification title Certificate I in Business Certificate II in Business Certificate II in Customer ngagement Certificate III in Business Certificate III in Customer ngagement Certificate III in Micro Business Operations Certificate III in Business Administration Certificate III in Business Administration (International ducation) Certificate III in International Trade Certificate III in Work Health and Safety Certificate III in Recordkeeping Certificate III in Business Administration (ducation) Certificate III in Business Administration (Legal) 5

6 Qualification code BSB31115 BSB40115 BSB40215 BSB40315 BSB40415 BSB40515 BSB40615 BSB40715 BSB40915 BSB41015 BSB41115 BSB41315 BSB41415 BSB41515 BSB41615 BSB41715 BSB41915 BSB42015 BSB42215 BSB50115 BSB50215 BSB50315 BSB50415 BSB50515 BSB50615 BSB50715 BSB50815 BSB51215 BSB51315 BSB51415 BSB51515 BSB51615 Qualification title Certificate III in Business Administration (Medical) Certificate IV in Advertising Certificate IV in Business Certificate IV in Customer ngagement Certificate IV in Small Business Management Certificate IV in Business Administration Certificate IV in Business Sales Certificate IV in Franchising Certificate IV in Governance Certificate IV in Human Resources Certificate IV in International Trade Certificate IV in Marketing Certificate IV in Work Health and Safety Certificate IV in Project Management Practice Certificate IV in Purchasing Certificate IV in Recordkeeping Certificate IV in Business (Governance) Certificate IV in Leadership and Management Certificate IV in Legal Services Diploma of Advertising Diploma of Business Diploma of Customer ngagement Diploma of Business Administration Diploma of Franchising Diploma of Human Resources Management Diploma of Business (Governance) Diploma of International Business Diploma of Marketing Diploma of Work Health and Safety Diploma of Project Management Diploma of Purchasing Diploma of Quality Auditing 6

7 Implementation Guide - Appendix Qualification code BSB51715 BSB51915 BSB52015 BSB52215 BSB60115 BSB60215 BSB60515 BSB60615 BSB60815 BSB60915 BSB61015 BSB61115 BSB61215 BSB80215 BSB80315 BSB80415 Qualification title Diploma of Recordkeeping Diploma of Leadership and Management Diploma of Conveyancing Diploma of Legal Services Advanced Diploma of Advertising Advanced Diploma of Business Advanced Diploma of Marketing Advanced Diploma of Work Health and Safety Advanced Diploma of Recordkeeping Advanced Diploma of Management (Human Resources) Advanced Diploma of Leadership and Management Advanced Diploma of Conveyancing Advanced Diploma of Program Management Graduate Diploma in Strategic Leadership Graduate Certificate in Leadership Diversity Graduate Diploma of Portfolio Management 7

8 Implementation Guide - Appendix Skill sets in the Training Package Skill set code BSBSS00033 BSBSS00034 BSBSS00035 BSBSS00036 BSBSS00037 BSBSS00038 BSBSS00039 BSBSS00040 BSBSS00041 BSBSS00042 BSBSS00043 BSBSS00044 BSBSS00045 BSBSS00046 BSBSS00047 BSBSS00048 BSBSS00049 BSBSS00050 BSBSS00051 BSBSS00052 BSBSS00053 BSBSS00054 BSBSS00055 BSBSS00056 BSBSS00057 BSBSS00058 BSBSS00059 BSBSS00060 Skill set title Aspiring Supervisor Skill Set Basic Customer ngagement Skill Set Copyright Skill Set Design Fundamentals Skill Set Design Protection Skill Set Franchising Skill Set Governance Induction Skill Set Innovation Leadership Skill Set Innovation Practice Skill Set Intellectual Property Strategic Management Skill Set Key Management Skill Set Key Recordkeeping Skill Set Legal Transcription Skill Set Managing Innovation Skill Set Medical Transcription Skill Set Patent Skill Set Small Business Contracting Skill Set Small Business Financial Management Skill Set Small Business Home-Based Business Skill Set Small Business ATSI Corporate Governance Skill Set Small Business Intellectual Property Skill Set Small Business Marketing Skill Set Small Business Operations Preparatory Skill Set Small Business Preparatory Skill Set Trade Mark Skill Set Workforce Development Implementation Skill Set Workforce Planning and Development Skill Set nergy fficiency in Business Skill Set 8

9 Skill set code BSBSS00061 BSBSS00062 BSBSS00063 BSBSS00064 BSBSS00065 BSBSS00066 BSBSS00067 BSBSS00068 Skill set title Cloud Computing and Digital Skills for Business Skill Set Workplace Supervisor Language, Literacy and Numeracy Skill Set Team Leader Skill Set Promoting Diversity Awareness in the Workplace Skill Set Implementing Policy for Diversity Skill Set Managing Cultural Diversity Skill Set Planning Diversity Skill Set Service Management Skill Set 9

10 Units of competency in the Unit code BSBADM101 BSBADM301 BSBADM302 BSBADM303 BSBADM307 BSBADM311 BSBADM401 BSBADM405 BSBADM406 BSBADM407 BSBADM409 BSBADM411 BSBADM502 BSBADM503 BSBADM504 BSBADM506 BSBADV402 BSBADV403 BSBADV404 BSBADV405 BSBADV406 BSBADV407 BSBADV408 BSBADV503 BSBADV507 BSBADV509 BSBADV510 BSBADV602 Unit title Use business equipment and resources Produce texts from shorthand notes Produce texts from notes Produce texts from audio transcription Organise schedules Maintain business resources Produce complex texts from shorthand notes Organise meetings Organise business travel Administer projects Coordinate business resources Produce complex texts from audio transcription Manage meetings Plan and manage conferences Plan and implement administrative systems Manage business document design and development Conduct pre campaign testing Monitor advertising production Schedule advertisements Perform media calculations Buy and monitor media Apply media analysis and processing tools Review advertising media options Coordinate advertising research Develop a media plan Create mass print media advertisements Create mass electronic media advertisements Develop an advertising campaign 10

11 Implementation Guide - Appendix Unit code BSBADV603 BSBADV604 BSBADV605 BSBATSIC411 BSBATSIC412 BSBATSIC511 BSBATSIL408 BSBATSIL411 BSBATSIL412 BSBATSIL413 BSBATSIL503 BSBATSIL510 BSBATSIL511 BSBATSIL512 BSBATSIM412 BSBATSIM414 BSBATSIM416 BSBATSIM417 BSBATSIM418 BSBATSIM419 BSBATSIM420 BSBATSIM421 BSBATSIM505 BSBATSIM506 BSBATSIM511 BSBATSIM514 BSBATSIW416 BSBATSIW417 BSBATSIW514 BSBATSIW515 BSBAUD402 BSBAUD501 Unit title Manage advertising production xecute an advertising campaign valuate campaign effectiveness Communicate with the community Maintain and protect cultural values in the organisation Plan and conduct a community meeting Manage a board meeting Undertake the roles and responsibilities of a board member Participate effectively as a board member Review and apply the constitution Manage conflict Appoint and work with a manager Lead the organisation s strategic planning cycle Be a leader in the community Implement a businesslike approach Oversee the organisation s annual budget Oversee organisational planning Implement organisational plans Oversee financial management Contribute to the development and implementation of organisational policies Oversee asset management Support a positive and culturally appropriate workplace culture Control organisational finances Develop employment policies Develop enterprise opportunities Recruit and induct staff Obtain and manage consultancy services Select and use technology Represent your organisation Secure funding Participate in a quality audit Initiate a quality audit 11

12 Implementation Guide - Appendix Unit code BSBAUD503 BSBAUD504 BSBCMM101 BSBCMM201 BSBCMM301 BSBCMM401 BSBCMM402 BSBCMM501 BSBCNV501 BSBCNV502 BSBCNV503 BSBCNV504 BSBCNV505 BSBCNV506 BSBCNV601 BSBCOM401 BSBCOM402 BSBCOM403 BSBCOM404 BSBCOM405 BSBCOM406 BSBCOM501 BSBCOM502 BSBCOM503 BSBCOM601 BSBCOM602 BSBCOM603 BSBCON401 BSBCON601 BSBCON801 BSBCRT101 BSBCRT301 BSBCRT401 Unit title Lead a quality audit Report on a quality audit Apply basic communication skills Communicate in the workplace Process customer complaints Make a presentation Implement effective communication strategies Develop and nurture relationships Take instructions in relation to a transaction Read and interpret a legal document and provide advice Analyse and interpret legal requirements for a transaction Prepare legal documents Finalise the conveyancing transaction stablish and manage a trust account Identify and conduct searches Organise and monitor the operation of compliance management system Implement processes for the management of a breach in compliance requirements Provide education and training on compliance requirements and systems Promote and liaise on compliance requirements, systems and related issues Promote compliance with legislation Conduct work within a compliance framework Identify and interpret compliance requirements valuate and review compliance Develop processes for the management of breaches in compliance requirements Research compliance requirements and issues Develop and create compliance requirements Plan and establish compliance management systems Work effectively in a business continuity context Develop and maintain business continuity plans stablish and review the business continuity management framework and strategies Apply critical thinking techniques Develop and extend critical and creative thinking skills Articulate, present and debate ideas 12

13 Unit code BSBCRT402 BSBCRT403 BSBCRT501 BSBCRT601 BSBCU203 BSBCU204 BSBCU205 BSBCU301 BSBCU302 BSBCU303 BSBCU304 BSBCU305 BSBCU306 BSBCU307 BSBCU308 BSBCU309 BSBCU403 BSBCU404 BSBCU405 BSBCU406 BSBCU407 BSBCU501 BSBCU502 BSBCU503 BSBCU504 BSBCU601 BSBCU602 BSBCU603 BSBCU604 BSBCU605 BSBCU606 BSBCU607 BSBCU608 Unit title Collaborate in a creative process xplore the history and social impact of creativity Originate and develop concepts Research and apply concepts and theories of creativity Conduct customer engagement Collect data Prepare for work in a customer engagement environment Use multiple information systems Deploy customer service field staff Conduct a telemarketing campaign Provide sales solutions to customers Process credit applications Process complex accounts Work effectively in customer engagement Conduct outbound customer engagement Develop product and service knowledge for customer engagement operation Schedule customer engagement activity Collect, analyse and record information Survey stakeholders to gather and record information Run a multicentre Administer customer engagement technology Develop business continuity strategy stablish a multicentre Manage data interrogation Integrate customer engagement within the organisation Optimise customer engagement operations Manage customer engagement information Design and launch new customer engagement facilities Develop and maintain a service level strategy Develop and maintain a customer engagement marketing strategy Forecast and plan using customer engagement traffic information analysis Manage customer engagement centre staffing Manage customer engagement operational costs 13

14 Unit code BSBCUS201 BSBCUS301 BSBCUS401 BSBCUS402 BSBCUS403 BSBCUS501 BSBDS201 BSBDS202 BSBDS301 BSBDS302 BSBDS303 BSBDS304 BSBDS305 BSBDS401 BSBDS402 BSBDS403 BSBDS501 BSBDS502 BSBDS601 BSBDS602 BSBDS801 BSBDIV301 BSBDIV501 BSBDIV601 BSBDIV801 BSBDIV802 BSBDIV803 BSBBU401 BSBBU501 BSBBU502 BSBDU301 BSBDU302 Unit title Deliver a service to customers Deliver and monitor a service to customers Coordinate implementation of customer service strategies Address customer needs Implement customer service standards Manage quality customer service Follow a design process valuate the nature of design in a specific industry context xplore the use of colour xplore and apply the creative design process to 2D forms xplore and apply the creative design process to 3D forms Source and apply design industry knowledge Source and apply information on the history and theory of design Generate design solutions Interpret and respond to a design brief Develop and extend design skills and practice Implement design solutions stablish, negotiate and refine a design brief Manage design realisation Research global design trends Research and apply design theory Work effectively with diversity Manage diversity in the workplace Develop and implement diversity policy Conduct strategic diversity workforce planning Conduct strategic planning for diversity learning practices Develop cross cultural communication and negotiation strategies Review and maintain a website Investigate and design e-business solutions Implement e-business solutions Assist with monitoring compliance in international education services Assist in resolution of issues and incidents in an international education environment 14

15 Implementation Guide - Appendix Unit code BSBDU303 BSBDU304 BSBDU305 BSBMS401 BSBMS402 BSBMS403 BSBMS404 BSBFIA301 BSBFIA302 BSBFIA303 BSBFIA304 BSBFIA401 BSBFIA402 BSBFIA501 BSBFIM501 BSBFIM502 BSBFIM601 BSBFIM801 BSBFLM303 BSBFLM305 BSBFLM306 BSBFLM309 BSBFLM311 BSBFLM312 BSBFLM313 BSBFLM314 BSBFRA301 BSBFRA401 BSBFRA402 BSBFRA403 BSBFRA404 BSBFRA501 Unit title Assist with the provision of international education information Assist with the provision of pastoral care services to international students Assist with international education events and programs Develop and implement business development strategies to expand client base Develop and implement strategies to source and assess candidates Develop and provide employment management services to candidates Manage the recruitment process for client organisations Maintain financial records Process payroll Process accounts payable and receivable Maintain a general ledger Prepare financial reports Report on financial activity Report on finances related to international business Manage budgets and financial plans Manage payroll Manage finances Manage financial resources Contribute to effective workplace relationships Support operational plan Provide workplace information and resourcing plans Support continuous improvement systems and processes Support a workplace learning environment Contribute to team effectiveness Apply language, literacy and numeracy to support others in the workplace Mentor others in the workplace to support their language, literacy and numeracy skill development Work within a franchise Manage compliance with franchisee obligations and legislative requirements stablish a franchise Manage relationship with franchisor Manage a multiple-site franchise stablish a franchise operation 15

16 Implementation Guide - Appendix Unit code BSBFRA502 BSBFRA503 BSBFRA504 BSBFRA505 BSBGOV401 BSBGOV402 BSBGOV403 BSBHRM403 BSBHRM404 BSBHRM405 BSBHRM501 BSBHRM502 BSBHRM505 BSBHRM506 BSBHRM507 BSBHRM509 BSBHRM510 BSBHRM511 BSBHRM512 BSBHRM513 BSBHRM602 BSBHRM604 BSBIND201 BSBIND301 BSBIND302 BSBINM201 BSBINM202 BSBINM301 BSBINM302 BSBINM303 BSBINM401 BSBINM501 BSBINM601 Unit title Manage a franchise operation Manage establishment of new sites or regions Manage relationships with franchisees Manage closure of a franchise Implement board member responsibilities Work within organisational structure Analyse financial reports and budgets Support performance management process Review human resource functions Support the recruitment, selection and induction of staff Manage human resource services Manage human resource management information systems Manage remuneration and employee benefits Manage recruitment selection and induction processes Manage separation or termination Manage rehabilitation or return to work programs Manage mediation processes Manage expatriate staff Develop and manage performance management processes Manage workforce planning Manage human resource strategic planning Manage employee relations Work effectively in a business environment Work effectively in an educational environment Work effectively in the international education services industry Process and maintain workplace information Handle mail Organise workplace information Utilise a knowledge management system Handle receipt and despatch of information Implement workplace information system Manage an information or knowledge management system Manage knowledge and information 16

17 Unit code BSBINN201 BSBINN301 BSBINN501 BSBINN502 BSBINN601 BSBINN801 BSBINT301 BSBINT302 BSBINT303 BSBINT304 BSBINT305 BSBINT306 BSBINT401 BSBINT405 BSBINT407 BSBINT408 BSBINT409 BSBIPR301 BSBIPR401 BSBIPR402 BSBIPR403 BSBIPR404 BSBIPR405 BSBIPR501 BSBIPR601 BSBITA401 BSBITA601 BSBITB501 BSBITB801 BSBITS401 BSBITU101 BSBITU102 BSBITU201 Unit title Contribute to workplace innovation Promote innovation in a team environment stablish systems that support innovation Build and sustain an innovative work environment Lead and manage organisational change Lead innovative thinking and practice Apply knowledge of the international trade environment to complete work Apply knowledge of legislation relevant to international trade to complete work Organise the importing and exporting of goods Assist in the international transfer of services Prepare business documents for the international trade of goods Apply knowledge of international finance and insurance to complete work requirements Research international business opportunities Apply knowledge of import and export international conventions, laws and finance Prepare business advice on export Free-on-Board Value Prepare business advice on the taxes and duties for international trade transactions Plan for international trade Comply with organisational requirements for protection and use of intellectual property Use and respect copyright Protect and use new inventions and innovations Protect and use brands and business identity Protect and use innovative designs Protect and use intangible assets in small business Manage intellectual property to protect and grow business Develop and implement strategies for intellectual property management Design databases Configure and optimise customer contact technology stablish and maintain a workgroup computer network Implement advanced electronic technologies Maintain business technology Operate a personal computer Develop keyboard skills Produce simple word processed documents 17

18 Unit code BSBITU202 BSBITU203 BSBITU301 BSBITU302 BSBITU303 BSBITU304 BSBITU305 BSBITU306 BSBITU307 BSBITU309 BSBITU401 BSBITU402 BSBITU404 BSBLDR401 BSBLDR402 BSBLDR403 BSBLDR404 BSBLDR501 BSBLDR502 BSBLDR503 BSBLDR504 BSBLDR801 BSBLDR802 BSBLDR803 BSBLDR804 BSBLDR805 BSBLDR806 BSBLD101 BSBLD301 BSBLD401 BSBLD501 BSBLD502 Unit title Create and use spreadsheets Communicate electronically Create and use databases Create electronic presentations Design and produce text documents Produce spreadsheets Conduct online transactions Design and produce business documents Develop keyboarding speed and accuracy Produce desktop published documents Design and develop complex text documents Develop and use complex spreadsheets Produce complex desktop published documents Communicate effectively as a workplace leader Lead effective workplace relationships Lead team effectiveness Lead a diverse workforce Develop and use emotional intelligence Lead and manage effective workplace relationships Communicate with influence Manage diversity in the workplace Lead personal and strategic transformation Lead the strategic planning process for an organisation Develop and cultivate collaborative partnerships and relationships Influence and shape diversity management Lead and influence change Lead and influence ethical practice Plan skills development Undertake e-learning Develop teams and individuals Develop a workplace learning environment Manage programs that promote personal effectiveness 18

19 Implementation Guide - Appendix Unit code BSBLD503 BSBLD802 BSBLD803 BSBLD804 BSBLD805 BSBLD806 BSBLD807 BSBLD808 BSBLD809 BSBLD810 BSBLG301 BSBLG302 BSBLG303 BSBLG304 BSBLG305 BSBLG306 BSBLG308 BSBLG403 BSBLG413 BSBLG414 BSBLG415 BSBLG416 BSBLG417 BSBLG418 BSBLG510 BSBLG511 BSBLG512 BSBLG513 BSBLG514 BSBLG515 BSBMD301 BSBMD302 Unit title Maintain and enhance professional practice Lead learning strategy implementation Implement improved learning practice Review enterprise e-learning systems and solutions implementation Plan and implement a mentoring program Plan and implement a coaching strategy stablish career development services Conduct a career development session Identify and communicate trends in career development Develop human capital Apply knowledge of the legal system to complete tasks Carry out search of the public record Deliver court documentation Apply the principles of confidentiality and security within the legal environment Use legal terminology in order to carry out tasks Maintain records for time and disbursements in a legal practice Assist in prioritising and planning activities in a legal practice Maintain trust accounts Identify and apply the legal framework stablish and maintain a file in legal services Apply the principles of contract law Apply the principles of the law of torts Apply the principles of evidence law Produce complex legal documents Apply legal principles in family law matters Apply legal principles in criminal law matters Apply legal principles in property law matters Apply legal principles in corporation law matters Assist with civil procedure Apply legal principles in wills and probate matters Interpret and apply medical terminology appropriately Prepare and process medical accounts 19

20 Implementation Guide - Appendix Unit code BSBMD303 BSBMD304 BSBMD305 BSBMD401 BSBMGT401 BSBMGT402 BSBMGT403 BSBMGT404 BSBMGT405 BSBMGT406 BSBMGT407 BSBMGT502 BSBMGT516 BSBMGT517 BSBMGT518 BSBMGT519 BSBMGT520 BSBMGT521 BSBMGT605 BSBMGT608 BSBMGT615 BSBMGT616 BSBMGT617 BSBMGT618 BSBMGT619 BSBMGT621 BSBMGT622 BSBMGT623 BSBMGT624 BSBMGT801 BSBMGT802 BSBMGT803 BSBMKG401 Unit title Maintain patient records Assist in controlling stocks and supplies Apply the principles of confidentiality, privacy and security within the medical environment Manage patient recordkeeping system Show leadership in the workplace Implement operational plan Implement continuous improvement Lead and facilitate off-site staff Provide personal leadership Plan and monitor continuous improvement Apply digital solutions to work processes Manage people performance Facilitate continuous improvement Manage operational plan Develop organisation policy Incorporate digital solutions into plans and practices Plan and manage the flexible workforce Plan, implement and review a quality assurance program Provide leadership across the organisation Manage innovation and continuous improvement Contribute to organisation development Develop and implement strategic plans Develop and implement a business plan Develop an engagement centre business plan Identify and implement business innovation Design and manage the enterprise quality management system Manage resources Monitor corporate governance activities Develop and implement corporate social responsibility Direct the development of a knowledge management strategy for a business Lead design and review of enterprise systems Use financial and economic information for strategic decision making Profile the market 20

21 Unit code BSBMKG402 BSBMKG408 BSBMKG409 BSBMKG410 BSBMKG411 BSBMKG412 BSBMKG413 BSBMKG414 BSBMKG415 BSBMKG416 BSBMKG501 BSBMKG502 BSBMKG506 BSBMKG507 BSBMKG508 BSBMKG509 BSBMKG510 BSBMKG511 BSBMKG512 BSBMKG513 BSBMKG514 BSBMKG515 BSBMKG516 BSBMKG517 BSBMKG518 BSBMKG519 BSBMKG520 BSBMKG521 BSBMKG522 BSBMKG523 BSBMKG603 BSBMKG605 BSBMKG606 Unit title Analyse consumer behaviour for specific markets Conduct market research Design direct response offers Test direct marketing activities Analyse direct marketing databases Conduct e-marketing communications Promote products and services Undertake marketing activities Research international markets Market goods and services internationally Identify and evaluate marketing opportunities stablish and adjust the marketing mix Plan market research Interpret market trends and developments Plan direct marketing activities Implement and monitor direct marketing activities Plan e-marketing communications Analyse data from international markets Forecast international market and business needs Promote products and services to international markets Implement and monitor marketing activities Conduct a marketing audit Profile international markets Analyse consumer behaviour for specific international markets Plan and implement services marketing Plan and implement business-to-business marketing Manage compliance within the marketing legislative framework Plan and implement sponsorship and event marketing Plan measurement of marketing effectiveness Design and develop an integrated marketing communication plan Manage the marketing process valuate international marketing opportunities Manage international marketing programs 21

22 Unit code BSBMKG607 BSBMKG608 BSBMKG609 BSBMKG610 BSBMKG611 BSBPMG409 BSBPMG410 BSBPMG411 BSBPMG412 BSBPMG413 BSBPMG414 BSBPMG415 BSBPMG416 BSBPMG417 BSBPMG418 BSBPMG511 BSBPMG512 BSBPMG513 BSBPMG514 BSBPMG515 BSBPMG516 BSBPMG517 BSBPMG518 BSBPMG519 BSBPMG520 BSBPMG521 BSBPMG522 BSBPMG601 BSBPMG602 BSBPMG603 BSBPMG604 BSBPMG605 Unit title Manage market research Develop organisational marketing objectives Develop a marketing plan Develop, implement and monitor a marketing campaign Manage measurement of marketing effectiveness Apply project scope management techniques Apply project time-management techniques Apply project quality-management techniques Apply project cost-management techniques Apply project human resources management approaches Apply project information management and communications techniques Apply project risk-management techniques Apply project procurement procedures Apply project life cycle management processes Apply project stakeholder engagement techniques Manage project scope Manage project time Manage project quality Manage project cost Manage project human resources Manage project information and communication Manage project risk Manage project procurement Manage project stakeholder engagement Manage project governance Manage project integration Undertake project work Direct the integration of projects Direct the scope of a project program Direct time management of a project program Direct cost management of a project program Direct quality management of a project program 22

23 Implementation Guide - Appendix Unit code BSBPMG606 BSBPMG607 BSBPMG609 BSBPMG610 BSBPMG611 BSBPMG612 BSBPMG613 BSBPMG614 BSBPMG615 BSBPMG616 BSBPMG617 BSBPMG801 BSBPMG802 BSBPMG803 BSBPMG804 BSBPMG805 BSBPMG806 BSBPMG807 BSBPMG808 BSBPRO301 BSBPRO401 BSBPUB401 BSBPUB402 BSBPUB403 BSBPUB501 BSBPUB502 BSBPUB503 BSBPUB504 BSBPUR301 BSBPUR401 BSBPUR402 BSBPUR403 Unit title Direct human resources management of a project program Direct communications management of a project program Direct procurement and contracting for a project program nable program execution Facilitate stakeholder engagement Implement program governance Manage benefits ngage in collaborative alliances Manage program delivery Manage program risk Provide leadership for the program Prioritise projects and programs Select and balance the portfolio Manage and review portfolio performance Govern the portfolio Lead the portfolio Manage portfolio communications and change Manage portfolio resources Manage portfolio risk Recommend products and services Develop product knowledge Develop and apply knowledge of public relations industry Develop public relations campaigns Develop public relations documents Manage the public relations publication process Develop and manage complex public relations campaigns Manage fundraising and sponsorship activities Develop and implement crisis management plans Purchase goods and services Plan purchasing Negotiate contracts Conduct international purchasing 23

24 Implementation Guide - Appendix Unit code BSBPUR501 BSBPUR502 BSBPUR503 BSBPUR504 BSBRL401 BSBRL402 BSBRL403 BSBRL501 BSBRL502 BSBRS401 BSBRS404 BSBRS502 BSBRS801 BSBRKG301 BSBRKG302 BSBRKG303 BSBRKG304 BSBRKG305 BSBRKG401 BSBRKG402 BSBRKG403 BSBRKG404 BSBRKG502 BSBRKG505 BSBRKG506 BSBRKG601 BSBRKG603 BSBRKG604 BSBRKG605 BSBRKG606 BSBRKG607 BSBRKG608 BSBRSK401 Unit title Develop, implement and review purchasing strategies Manage supplier relationships Manage international purchasing Manage a supply chain stablish networks Build client relationships and business networks Implement international client relationship strategies Build international client relationships Build international business networks Analyse and present research information Research legal information using primary sources Research legal information using secondary sources Initiate and lead applied research Control records Undertake disposal Retrieve information from records Maintain business records Review recordkeeping functions Review the status of a record Provide information from and about records Set up a business or records system for a small business Monitor and maintain records in an online environment Manage and monitor business or records systems Document or reconstruct a business or records system Develop and maintain terminology and classification schemes Define recordkeeping framework Prepare a functional analysis for an organisation Determine security and access rules and procedures Determine records requirements to document a function Design a records retention and disposal schedule Document and monitor the record creating context Plan management of records over time Identify risk and apply risk management processes 24

25 Unit code BSBRSK501 BSBSLS407 BSBSLS408 BSBSLS501 BSBSLS502 BSBSMB201 BSBSMB301 BSBSMB302 BSBSMB303 BSBSMB304 BSBSMB305 BSBSMB306 BSBSMB307 BSBSMB308 BSBSMB401 BSBSMB402 BSBSMB403 BSBSMB404 BSBSMB405 BSBSMB406 BSBSMB407 BSBSMB408 BSBSMB409 BSBSMB410 BSBSMB411 BSBSMB412 BSBSUS201 BSBSUS301 BSBSUS501 BSBWHS201 BSBWHS301 BSBWHS302 BSBWHS303 Unit title Manage risk Identify and plan sales prospects Present, secure and support sales solutions Develop a sales plan Lead and manage a sales team Identify suitability for micro business Investigate micro business opportunities Develop a micro business proposal Organise finances for the micro business Determine resource requirements for the micro business Comply with regulatory, taxation and insurance requirements for the micro business Plan a home based business Set up information and communications technology for the micro business Improve energy efficiency in micro or small business operations stablish legal and risk management requirements of small business Plan small business finances Market the small business Undertake small business planning Monitor and manage small business operations Manage small business finances Manage a small team Manage personal, family, cultural and business obligations Build and maintain relationships with small business stakeholders Review and implement energy efficiency in business operations Manage specialist external advisory services Introduce cloud computing into business operations Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices Develop workplace policy and procedures for sustainability Contribute to health and safety of self and others Maintain workplace safety Apply knowledge of WHS legislation in the workplace Participate in WHS hazard identification, risk assessment and risk control 25

26 Unit code BSBWHS304 BSBWHS305 BSBWHS401 BSBWHS402 BSBWHS403 BSBWHS404 BSBWHS405 BSBWHS406 BSBWHS407 BSBWHS408 BSBWHS409 BSBWHS410 BSBWHS501 BSBWHS502 BSBWHS503 BSBWHS504 BSBWHS505 BSBWHS506 BSBWHS507 BSBWHS508 BSBWHS509 BSBWHS510 BSBWHS601 BSBWHS602 BSBWHS603 BSBWHS604 BSBWHS605 BSBWHS606 BSBWHS607 BSBWHS608 BSBWHS609 BSBWOR201 Unit title Participate effectively in WHS communication and consultation processes Contribute to WHS issue resolution Implement and monitor WHS policies, procedures and programs to meet legislative requirements Assist with compliance with WHS laws Contribute to implementing and maintaining WHS consultation and participation processes Contribute to WHS hazard identification, risk assessment and risk control Contribute to implementing and maintaining WHS management systems Assist with responding to incidents Assist with claims management, rehabilitation and return-to-work programs Assist with effective WHS management of contractors Assist with workplace monitoring processes Contribute to work-related health and safety measures and initiatives nsure a safe workplace Manage effective WHS consultation and participation processes Contribute to the systematic management of WHS risk Manage WHS risks Investigate WHS incidents Contribute to developing, implementing and maintaining WHS management systems Contribute to managing WHS information systems Manage WHS hazards associated with plant Facilitate the development and use of risk management tools Contribute to implementing emergency procedures Apply legislative frameworks for WHS Facilitate WHS activities Implement WHS risk management valuate the WHS performance of organisations Develop, implement and maintain WHS management systems Conduct a WHS audit Apply ergonomics to manage WHS risks Assist with applying occupational hygiene to manage WHS risks Advise on the application of safe design principles to control WHS risks Manage personal stress in the workplace 26

27 Implementation Guide - Appendix Unit code BSBWOR202 BSBWOR203 BSBWOR204 BSBWOR301 BSBWOR302 BSBWOR403 BSBWOR404 BSBWOR501 BSBWOR502 BSBWRK409 BSBWRK411 BSBWRK510 BSBWRT301 BSBWRT401 BSBWRT501 Unit title Organise and complete daily work activities Work effectively with others Use business technology Organise personal work priorities and development Work effectively as an off-site worker Manage stress in the workplace Develop work priorities Manage personal work priorities and professional development Lead and manage team effectiveness Prepare for and participate in dispute resolution Support employee and industrial relations procedures Manage employee relations Write simple documents Write complex documents Write persuasive copy 27

28 Implementation Guide - Appendix Units of competency with pre-requisites No units of competency in this training package have pre-requisites. 28

29 Imported units of competency A range of units of competency have been imported into the to provide greater flexibility, choice and transferability of skills within the industry. Imported unit code Imported unit title Origin AHCBUS607A Implement a monitoring, evaluation and reporting program AHC10 Agriculture, Horticulture and Conservation and Land Management Training Package CHCAD402D Support the interests, rights and needs of clients within duty of care requirements CHC08 Community Services CHCCS407C Operate referral procedures CHC08 Community Services CHCCS412 Deliver and develop client services CHC08 Community Services CHCFAM504C Respond to and contain critical incidents CHC08 Community Services CHCINF505D Meet statutory and organisation information requirements CHC08 Community Services CHCORG501B Facilitate workplace change and innovation CHC08 Community Services CHCPOL403C Undertake research activities CHC08 Community Services CPPDSM4047A Implement and monitor procurement process CPP07 Property Services CPPWMT3044A Identify wastes and hazards CPP07 Property Services CUFWRT401A dit text CUF07 Property Services CUFWRT402A Write extended stories CUF07 Property Services FNSACC301 Process financial transactions and extract interim reports FNS Financial Services FNSACC403 Make decisions in a legal context FNS Financial Services 29

30 Imported unit code Imported unit title Origin FNSACC406 Set up and operate a computerised accounting system FNS Financial Services FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers FNS Financial Services FNSFLT201 Develop and use a personal budget FNS Financial Services FNSFLT203 Develop knowledge of debt and consumer credit FNS Financial Services FNSINC401 Apply principles of professional practice to work in the financial services industry FNS Financial Services FNSORG601 Negotiate to achieve goals and manage disputes FNS Financial Services FNSORG602 Develop and manage financial systems FNS Financial Services FNSPRM601 stablish, supervise and monitor practice systems to conform with legislation and regulations FNS Financial Services FNSPRM602 Improve the practice FNS Financial Services FNSPRM603 Grow the practice FNS Financial Services FNSSAM301 Identify opportunities for cross-selling products and services FNS Financial Services FNSSAM402 Implement a sales plan FNS Financial Services HLTAID003 Provide first aid HLT Health HLTAID005 Provide first aid in remote situation HLT Health ICTICT103 Use, communicate and search securely on the internet ICT Information and Communications Technology ICTICT203 Operate application software packages ICT Information and Communications Technology ICTICT209 Interact with ICT clients ICT Information and Communications Technology 30

31 Implementation Guide - Appendix Imported unit code Imported unit title Origin ICTICT511 Match ICT needs with the strategic direction of the enterprise ICT Information and Communications Technology ICTICT515 Verify client business requirements ICT Information and Communications Technology ICTICT602 Develop contracts and manage contracted performance ICT Information and Communications Technology ICTICT606 Develop communities of practice ICT Information and Communications Technology ICTSAS204 Record client support requirements ICT Information and Communications Technology ICTSAS305 Provide ICT advice to clients ICT Information and Communications Technology ICTWB201 Use social media tools for collaboration and engagement ICT Information and Communications Technology MSANV472B Implement and monitor environmentally sustainable work practices MSA07 Manufacturing MSS015002A Develop strategies for more sustainable use of resources MSS11 Sustainability PSPTHC301B Uphold the values and principles of public service PSP12 Public Sector Training Package PSPTHC401A Uphold and support the values and principles of public service PSP12 Public Sector Training Package PSPTHC501B Promote the values and ethos of public service PSP12 Public Sector Training Package PSPGOV314A Contribute to conflict management PSP12 Public Sector Training Package PSPGOV406B Gather and analyse information PSP12 Public Sector Training Package 31

32 Implementation Guide - Appendix Imported unit code Imported unit title Origin PSPGOV407B Provide a quotation PSP12 Public Sector Training Package PSPGOV422A Apply government processes PSP12 Public Sector Training Package PSPGOV507A Undertake negotiations PSP12 Public Sector Training Package PSPGOV602B stablish and maintain strategic networks PSP12 Public Sector Training Package PSPLGN301B Comply with legislation in the public sector PSP12 Public Sector Training Package PSPMNGT607B Develop a business case PSP12 Public Sector Training Package PSPPOL404A Support policy implementation PSP12 Public Sector Training Package PSPPROC406B Procure goods and services PSP12 Public Sector Training Package PSPPROC411A Plan procurement PSP12 Public Sector Training Package PSPPROC412A Develop and distribute requests for offers PSP12 Public Sector Training Package PSPPROC413A Select providers and develop contracts PSP12 Public Sector Training Package PSPPROC503B Manage contract performance PSP12 Public Sector Training Package PSPPROC504B Finalise contracts PSP12 Public Sector Training Package PSPPROC506A Plan to manage a contract PSP12 Public Sector Training Package PSPPROC607A Manage strategic contracts PSP12 Public Sector Training Package PUAWR001B PUAWR002B Identify, prevent and report potential workplace emergency situations nsure workplace emergency prevention procedures, systems and processes are implemented PUA12 Public Safety Training Package PUA12 Public Safety Training Package 32

33 Imported unit code Imported unit title Origin PUAWR003B Manage and monitor workplace emergency procedures, equipment and other resources PUA12 Public Safety Training Package PUAWR004B Respond to workplace emergencies PUA12 Public Safety Training Package SIRXQUA001A Develop innovative ideas at work SIR07 Retail Services SIRXQUA002A Lead a team to foster innovation SIR07 Retail Services TAASS301B Contribute to assessment TA Training and ducation TADL301A Provide work skill instruction TA Training and ducation TADL401A Plan, organise and deliver group-based learning TA Training and ducation TADL402A Plan, organise and facilitate learning in the workplace TA Training and ducation TADL404A Mentor in the workplace TA Training and ducation TATAS501B Undertake organisational training needs analysis TA Training and ducation TLI4006A Collect, analyse and present workplace data and information TLI Transport and Logistics 33

34 Appendix 2 Mapping information Mapping information The information provided is a general summary only. IBSA recommends using the Compare Content Tool available on the training.gov.au (TGA) website for more information about specific changes. Visit watch?v=jhne3bu0h4 to watch a video on how to use this tool. 34

35 Implementation Guide - Appendix Qualification mapping Mapping from to. Key: = equivalent, N = not equivalent, = not applicable Qualification code and title BSB10112 Certificate I in Business Qualification code and title BSB10115 Certificate I in Business /N BSB20112 Certificate II in Business BSB20115 Certificate II in Business BSB20211 Certificate II in Customer Contact BSB20215 Certificate II in Customer ngagement Title changed to reflect industry practice BSB30112 Certificate III in Business BSB30115 Certificate III in Business BSB30211 Certificate III in Customer Contact BSB30215 Certificate III in Customer ngagement Title changed to reflect industry practice BSB30307 Certificate III in Micro Business Operations BSB30315 Certificate III in Micro Business Operations BSB30412 Certificate III in Business Administration BSB30415 Certificate III in Business Administration BSB30507 Certificate III in Business Administration (International ducation) BSB30515 Certificate III in Business Administration (International ducation) BSB30612 Certificate III in International Trade BSB30615 Certificate III in International Trade BSB30712 Certificate III in Work Health and Safety BSB30715 Certificate III in Work Health and Safety BSB30807 Certificate III in Recordkeeping BSB30815 Certificate III in Recordkeeping BSB30912 Certificate III in Business Administration (ducation) BSB30915 Certificate III in Business Administration (ducation) 35

36 Implementation Guide - Appendix Qualification code and title BSB31012 Certificate III in Business Administration (Legal) Qualification code and title BSB31015 Certificate III in Business Administration (Legal) /N BSB31112 Certificate III in Business Administration (Medical) BSB31115 Certificate III in Business Administration (Medical) BSB40107 Certificate IV in Advertising BSB40115 Certificate IV in Advertising BSB40110 Certificate IV in Legal Services BSB42215 Certificate IV in Legal Services BSB40212 Certificate IV in Business BSB40215 Certificate IV in Business BSB40312 Certificate IV in Customer Contact BSB40315 Certificate IV in Customer ngagement Title changed to reflect industry practice BSB40407 Certificate IV in Small Business Management BSB40415 Certificate IV in Small Business Management BSB40507 Certificate IV in Business Administration BSB40515 Certificate IV in Business Administration BSB40610 Certificate IV in Business Sales BSB40615 Certificate IV in Business Sales BSB40707 Certificate IV in Franchising BSB40715 Certificate IV in Franchising BSB40812 Certificate IV in Frontline Management BSB42015 Certificate IV in Leadership and Management Two new core units N Changes to grouping and number of electives offered Number of electives required increased from six to eight BSB40907 Certificate IV in Governance BSB40915 Certificate IV in Governance BSB41013 Certificate IV in Human Resources BSB41015 Certificate IV in Human Resources 36

37 Qualification code and title BSB41107 Certificate IV in International Trade BSB41307 Certificate IV in Marketing BSB41412 Certificate IV in Work Health and Safety BSB41513 Certificate IV in Project Management Practice BSB41607 Certificate IV in Purchasing BSB41707 Certificate IV in Recordkeeping BSB41807 Certificate IV in Unionism and Industrial Relations BSB41910 Certificate IV in Business (Governance) BSB50107 Diploma of Advertising BSB50110 Diploma of Legal Services Qualification code and title BSB41115 Certificate IV in International Trade BSB41315 Certificate IV in Marketing BSB41415 Certificate IV in Work Health and Safety BSB41515 Certificate IV in Project Management Practice BSB41615 Certificate IV in Purchasing BSB41715 Certificate IV in Recordkeeping Strengthened assessment conditions in unit BSBWHS402 Deleted due to lack of demand BSB41915 Certificate IV in Business (Governance) BSB50115 Diploma of Advertising BSB52215 Diploma of Legal Services BSB50207 Diploma of Business BSB50215 Diploma of Business BSB50311 Diploma of Customer Contact BSB50407 Diploma of Business Administration BSB50507 Diploma of Franchising BSB50613 Diploma of Human Resources Management BSB50710 Diploma of Business (Governance) BSB50315 Diploma of Customer ngagement BSB50415 Diploma of Business Administration BSB50515 Diploma of Franchising BSB50615 Diploma of Human Resources Management BSB50715 Diploma of Business (Governance) Title changed to reflect industry practice /N 37

38 Qualification code and title BSB50807 Diploma of International Business BSB51107 Diploma of Management BSB51207 Diploma of Marketing BSB51312 Diploma of Work Health and Safety BSB51413 Diploma of Project Management BSB51507 Diploma of Purchasing BSB51607 Diploma of Quality Auditing BSB51707 Diploma of Recordkeeping BSB51807 Diploma of Unionism and Industrial Relations BSB60110 Advanced Diploma of Advertising BSB60207 Advanced Diploma of Business BSB60407 Advanced Diploma of Management BSB60507 Advanced Diploma of Marketing Qualification code and title BSB50815 Diploma of International Business BSB51915 Diploma of Leadership and Management BSB51215 Diploma of Marketing BSB51315 Diploma of Work Health and Safety BSB51415 Diploma of Project Management BSB51515 Diploma of Purchasing BSB51615 Diploma of Quality Auditing BSB51715 Diploma of Recordkeeping Structure of qualification changed from elective only to core and elective Number of units required increased from 8 to 12 Deleted due to lack of demand BSB60115 Advanced Diploma of Advertising BSB60215 Advanced Diploma of Business BSB61015 Advanced Diploma of Leadership and Management BSB60515 Advanced Diploma of Marketing Number of units required increased from 8 to 12 Core unit changes and increased from 3 to 4 lective bank changes and electives increased from 5 to 8 /N N N 38

39 Implementation Guide - Appendix Qualification code and title BSB60612 Advanced Diploma of Work Health and Safety Qualification code and title BSB60615 Advanced Diploma of Work Health and Safety /N BSB60707 Advanced Diploma of Project Management BSB61215 Advanced Diploma of Program Management Number of units required increased from 9 to 12 N Structure changed from core only to core and electives Significant changes to units BSB60807 Advanced Diploma of Recordkeeping BSB60815 Advanced Diploma of Recordkeeping BSB60907 Advanced Diploma of Management (Human Resources) BSB60915 Advanced Diploma of Management (Human Resources) BSB80215 Graduate Diploma in Strategic Leadership New qualification BSB80315 Graduate Certificate in Leadership Diversity New qualification BSB80415 Graduate Diploma of Portfolio Management New qualification 39

40 Implementation Guide - Appendix Qualifications brought into the from the FNS10 Financial Services Qualification code and title FNS10 Financial Services version 5.1 FNS50411 Diploma of Conveyancing Qualification code and title BSB52015 Diploma of Conveyancing Qualification moved from Financial Services to Business Services Training Package /N FNS60311 Advanced Diploma of Conveyancing BSB61115 Advanced Diploma of Conveyancing Qualification moved from Financial Services to Business Services Training Package 40

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