Draft Final Reports WP4 and WP5 SWOT Analysis on Interconnectivity and Public Transport Service Analysis Evaluated for Karlovy Vary, Poznan, Wroclaw and Trieste by University of Information, Technology and Management in Rzeszow, Poland Page 1
1) Karlovy Vary Airport Ltd. Introduction: The purpose of this report is to summarize results of the investigation on Regional airports interconnectivity and accessibility by public transport a part of INTERREG Champions Project, in particular the investigation concerning Airport Karlovy Vary. The research was based on questionnaires covering the most important issues concerning evaluation of public transport information at Karlovy Vary infrastructure nodes, as well as the analysis of insufficiencies and needs in this field. Airport Specification: Name: Karlovy Vary Airport Ltd. Address: Letiště Karlovy Vary s.r.o., K letišti 132, 360 01 Karlovy Vary-Olšová Vrata, Czech Republic Main carrier of the airport: Czech Airlines, Aeroflot Volume of passengers in year 2009: 63231 No. of movements without General Aviation in the year 2009: 1442 Traffic and Demand data: Public Transport Services (PTS) connecting the airport with the city center are based entirely on regional bus services. There is no other mod of PTS connecting abovementioned destination (e.g. long range bus services/train connection, bus on demand, regional train or tram are not available). Total number of arriving passengers choosing PTS (rough estimates) amounts to 50. Similar numbers concern departing passengers. Information for passengers: Information regarding PTS for arriving passengers is available outside the terminal. Passengers are informed only about timetable (there is published schedule on a poster). There is no information about location of/direction to the PTS station, routing and destinations of PTS network and ticket prices. There is no information system with actual departure time and delay information. Unfortunately, there is no reliable online information regarding available PTS at the airport. Departing passengers can Page 2
get information concerning location of a bus stops leaving to the airport and timetable in hotels (flyers) or on the Internet. Information given is definitely insufficient. Signance at the airport: Passengers are not guided inside and outside the terminal to the bus station in appropriate, effective way (the quality of signs/markings on the floor and traditional signage on the walls/from the ceiling as well as electronic forms of information are of low quality and insufficient). Ticketing and pricing: Passengers can buy tickets only at the drivers in busses. There is no ticket booth in or outside the terminal and no ticket vending machine. There is no option of buying a ticket upfront a journey via the Internet. Quality of the Public Transportation System The airport is connected with one city (Karlovy Vary) and with 2 villages. It is directly linked with city center and easy to reach. One PTS line is available (regional bus nr 8). Hours of operation of bus nr 8: 7:11-20:32. Frequencies of bus connection linking the airport with Karlovy Vary are very poor: 1 bus connection every 2 hours (only 7 times per day) which is not enough. Travel times reach 27 minutes (as an average), the distance from the airport to the city center is 12 km. An average ticket price one-way to main destination is 0.75 euro. All departing and arriving flights are covered by PTS. Bus stop is approximately 35 meters from the terminal (convenient for foreigners and people with heavy baggage). Walk-way to the bus stop is not roofed. Bus stops have shelters. Regarding quality of PTS, busses are older than 5 years (as an average). Capacity of vehicles in seats amounts to 40 (as an average). Vehicles are not air-conditioned and low-floored. Busses don t have gauge of doors and sufficient space for baggage Page 3
inside. Real time passengers information about next stop and possible transfers to other public transport lines is available. In general, the quality of PTS service is unsatisfactory. Marketing of the PTS: The community is responsible for marketing of the PTS accessibility. Brochures, websites, newspaper, advertisement in radio, outdoor advertisement (like advertisement pillar), advertising directly on the bus are not used as means of communication channels. a) Strengths of the airport connecting PTS: good location of the airport (easily accessible, close to the city center, directly linked with it by a bus line) vicinity of the bus stop to main terminal all departing and arriving flights are covered by PTS b) Weakness of the airport connecting PTS: only one available mod of PTS between the airport and the city center insufficient frequencies of bus connections (only 1 bus per 2 hours) poor, insufficient information regarding PTS (no information system with actual departure time/delay information, no online information, no basic, necessary information regarding location/direction of/to PTS station, no information about routing and destinations of PTS network and ticket pricing) inappropriate and ineffective guidance of arriving/departing passengers inside and outside terminal, lacks in traditional signage/markings and in electronic forms of guiding only one available mod to purchase a ticket (at the drivers in buses), no ticket booths, no ticket vending machine at the airport and no option of buying ticket upfront the journey online. Suggestions: Increase frequencies of bus connections Improve quality of bus servises Improve information system concerning PTS (especially at the airport). Page 4
Improve functioning of ticketing system (create more options of buying tickets buying tickets at ticket booths, ticket vending machine with several mods of payment). Upgrade signage and markings inside and outside terminal in order to guide arriving/departing passengers more effectively. Improve marketing of PTS Page 5
2) Poznań-Ławica Airport Introduction: The purpose of this report is to summarize results of the investigation on Regional airports interconnectivity and accessibility by public transport a part of INTERREG Champions Project, in particular the investigation concerning Airport Poznań-Ławica. The research was based on questionnaires covering the most important issues concerning evaluation of public transport information at Poznań infrastructure nodes, as well as the analysis of insufficiencies and needs in this field. Airport Specification: Name: Port Lotniczy Poznań-Ławica Address: Ul. Bukowska 285, 60-189 Poznań, Poland Main carrier of the airport: PLL LOT Volume of passengers in year 2009: 1 271 757 No. of movements without General Aviation in the year 2009: 15 987 Traffic and Demand data: The Public Transport Services (PTS) connecting the airport with the city center/train station are based entirely on bus services. Bus services are provided by MPK (Municipal Transport Company). There is no other mod of PTS connecting abovementioned destinations (e.g. regional bus services, long range bus services/train connection, bus on demand, regional train or tram are not available). According to research made by Poznan University of Economics the share of departing passengers choosing PTS amounts to 108 099 (8,5%). Similar numbers concern arriving passengers. Information for passengers: The airport exist with a connection to PTS. Passengers are informed about this fact in several ways. After arriving passengers can get information on PTS outside the main terminal, right over the main terminal exit. Information regarding PTS for arriving passengers is available at the City Information Center desk in the main hall. Apart from oral information given by workers of City Information Center, passengers can get necessary information at the bus stop in front of the terminal. Passengers can be Page 6
informed about direction to the PTS station (e.g. sign over the main terminal entrance/exit directing passengers to the bus station), location of a bus stops, routing and destinations of PTS network, timetable and ticket prices (available also on the Internet). Information is also provided in form of flyer distributed at the City Information Center and published schedule on a poster (tablets at the bus stop in front of terminal). Information regarding real time of departures is provided by City Information Center (in oral form). At the main train station there is a readable and visible banner. Online information regarding available PTS at the airport, how to get from the airport to the city center using PTS, as well as the location of the airport is available on airport s website in both Polish and English language. Signance at the airport: Vicinity of the bus stop to the main terminal and flatness of the surface in front of the terminal make it easy for passengers to reach the bus stop with their luggage. The main weakness is that the passengers are not guided inside the terminal and outside to the station in appropriate, satisfactory way (for example the signs/markings on the floor and traditional signage on the walls/from the ceiling or electronic forms of information are insufficient). Ticketing and pricing: Passengers can buy tickets at the drivers (but it concerns only one bus line L and is not possible in bus lines 59 and 242). Passengers can buy tickets inside the terminal (at a ticket booth or City Information Center in the main hall), there is also a ticket vending machine (at the bus stop). There is no option of buying a ticket upfront the journey via the Internet. The ticket vending machine can be recognized as a convenience. It provides necessary information in various languages. 2 to 3 buttons have to be pressed before a passenger receives a ticket. The only possible mod of payment is cash in PLN (no other currencies, no EC Card and Credit card). For lownominated tickets passengers can pay only with coins. It can cause some inconveniences. The information given (regarding the pricing system) are prices of single and reduced tickets. There is no information about prices of return tickets, prices of a tickets to next stations/towns or to any other important points in the region. Quality of the Public Transportation System The airport is directly linked with the city and is close to its centre. There is a direct line to the public transport hub in the city centre. There passengers travelling to Page 7
further destination e.g. to the Main Market must transfer. Other busses, trams, trains or cabs are available. However, signage in this area is insufficient, what can cause some difficulties for passengers. The airport is linked with the railroad station. Large number of passengers arrives to Poznań by train and many decide to travel to other cities by this mean, after arriving by plane. 3 PTS lines are connecting the airport with other destinations in the catchment area: normal line 59 connecting Ławica Airport with Kaponiera Roundabout (PTS hub in city centre), express line L connecting Ławica Airport with Railway Station), night line 242 connecting Ławica Airport with Kaponiera Roundabout (PTS hub in city centre). Hours of operation of these lines: 24 h (due to operation of the night line 242. First bus arrives before 5 am at the airport.) Busses are usually punctual. Travel times reach 14-22 minutes according to the schedule. In practice traffic jams in rush-hours (between 2 and 5 pm) on Bukowska Street slow down passenger transfer or make it impossible to assess the real length of a journey (it can exceed even 45 minutes). It refers also to the fast bus line L. This inconvenience can be alleviated by the finalization of construction work at the main artery connecting the airport with the city center. Frequencies of bus connections to main destinations are poor: line 59-2 busses per hour, line L two busses per hour, line 242 one bus per hour, which is not enough. An average ticket price one-way to main destination (from the airport to the city center 6.6 km; to railway station 7.2 km) doesn t exceed 0.76 euro, due to propitious changes in ticket pricing. All departing and arriving flights are covered by PTS. Bus stop is approximately 10-30 meters from the terminal. It is convenient for foreigners and people with heavy baggage. Almost whole walk-way to the bus stop is roofed, bus stop doesn t have any shelter though. If passengers miss a bus they have to wait at an unsheltered bus stop with no benches or return to the terminal. Regarding quality of service busses are between 2 and 5 years old (as an average), but it refers only to line L. Busses of lines 59 and 242 are older than. Generally quality of MPK busses is very good. Vehicles are spacious. Capacity of vehicles in seats Page 8
amounts to 35-40, ca. 150 standing places (as an average). Generally vehicles aren t overcrowded. Vehicles are air-conditioned, which makes journey pleasant (both in summer and winter). Busses are low-floored, clean and have gauge of doors. There is sufficient space for baggage inside busses. Baggage can be carried without additional charge. Signage of busses is good. Information on the next bus stop is provided in oral form in Polish language. Marketing of the PTS: PT provider is responsible for marketing of the PTS accessibility. Brochures, websites, newspaper, outdoor advertisement like advertisement pillar and advertising directly on the bus/train are used as main means of communication channels. a) Strengths of the airport connecting PTS: convenient location of the airport (on a route leading directly to main areas of the city) close to the city centre (7 km) and directly linked with it by 3 bus lines directly linked with railroad station and public transport hub in the city centre vicinity of the bus stop to main terminal good quality of PTS (punctual, air-conditioned, low-floored, good-signaged, spacious busses) propitious ticket pricing twenty-four-hour operation of PTS b) Weakness of the airport connecting PTS: insufficient frequencies of bus connections (only 1-2 per hour) traffic jams in rush-hours on Bukowska Street (slow down passenger transfer, make difficulties in assessing the real length of journey, cause passengers miss their flights) insufficient information regarding PTS (e.g. no online information) inappropriate guidance of passengers inside and outside terminal and lacks in traditional signage direct linkage from the airport only to Kaponiera Roundabout in the city center (lacks in signage in this area) unsatisfactory functioning of ticket vending machine (not always efficient; only one mod of payment cash in PLN; necessity of using coins for lownominated tickets; insufficient information) Page 9
no possibility of buying ticket at the drivers in buses lines 59 and 242 (if ticket booths and City Information Center are closed passengers have no option of buying tickets); no option of buying ticket upfront the journey online. Suggestions: Increase frequencies of bus connections Improve information system concerning PTS (at the airport, in the PTS hub in the city centre, online). If traffic jam problems are not solved by finalization of construction work at the main artery connection the airport with the city centre, introduction of a fact tram should be taken under consideration. Improve functioning of ticketing system (more options of buying tickets buying tickets at the drivers in all bus lines, functioning of ticket vending machine should be ameliorated by adding more modes of payment). Upgrade signage and markings inside and outside terminal in order to guide arriving/departing passengers more effectively. Page 10
3) Aeroporto Friuli Venezia Giulia spa Trieste International Airport Introduction: The purpose of this report is to summarize results of the investigation on Regional airports interconnectivity and accessibility by public transport a part of INTERREG Champions Project, in particular the investigation concerning Aeroporto Friuli Venezia Giulia spa Trieste International Airport. The research was based on questionnaires covering the most important issues concerning evaluation of public transport information, as well as the analysis of insufficiencies and needs in this field. Airport Specification: Name: Aeroporto Friuli Venezia Giulia spa Trieste International Airport Address: Aeroporto Friuli Venezia Giulia spa Trieste International Airport, Via Aquileia 46, I-34077 Ronchi dei Legionari (GO), Italy Main carrier of the airport: Alitalia Volume of passengers in year 2009: 696 399 (Commercial Aviation) + 4 471 (General Aviation)/ 357 079 of whom carried by Alitalia. No. of movements without General Aviation in the year 2009: 10 656, 4 185 of whom by Alitalia. Traffic and Demand data: Public Transport Services (PTS) connecting the airport with main cities in the region/train station are based entirely on regional bus services. There is no other mode of PTS connecting above-mentioned destinations (e.g. long range bus services/train connection, bus on demand, regional train or tram are not available). According to data given by Azienda Provinciale Transporti spa total number of arriving/departing passengers choosing PTS in 2009 amounted to 32 000/29 000. The share of arriving/departing passengers choosing PTS oscillated between 10-27,8% (depending on source of information, estimation by the main carrier - estimation by the airport). Page 11
Information for passengers: The airport exist with a connection to PTS. Passengers are informed about this fact in several ways. After arriving passengers can get information on PTS in the arriving hall and outside the main terminal. There is also published schedule on a poster. Information is also provided in form of flyer (available at the airport) and on the Internet (information regarding available PTS at the airport). Passengers are informed about location of PTS station, direction to the PTS station, location of bus stops with connections with the airport, routing and destinations of PTS network, timetable and ticket prices. There is no information system with actual departure time and delay information. Unfortunately, there is no reliable online information. Signance at the airport: Passengers are not guided inside the terminal and outside to the station in appropriate, satisfactory way. There are no signs/markings on the floor and no electronic forms of guiding. There is only traditional signage on the walls/from the ceiling but it s quality is poor. Ticketing and pricing: Passengers can buy tickets at the drivers in busses, as well as at a ticket booth (in the terminal) and from a ticket vending machine. There is no option of buying a ticket upfront the journey via the Internet. The ticket vending machine provides necessary information in different languages. 2 buttons have to be pressed before a passenger receives a ticket. The only possible mode of payment is cash (no other currencies, no EC Card and Credit card). Information given (regarding the pricing system) are prices of single tickets and prices of a tickets to other important points in the region. There is no information about prices of reduced and return tickets or prices of tickets to next town/station. Quality of the Public Transportation System 3 PTS lines are connecting the airport directly with 5 cities: Trieste, Udine, Gorizia, Monfalcone, Grado and with 20 villages. There is also a direct connection with a train station. Coach services are connecting the airport with above-mentioned destinations: line 1, 26, 51. Hours of operation of these lines: 4:35-23:51; 4:50-23:30; 6:00-19:32. Travel times reach 40-50 minutes according to the schedules. Frequencies of bus Page 12
connections to main destinations: 1 bus every 30/60/90 minutes (depending on bus line). An average one-way ticket price (from the airport to main destinations 33-42 km) doesn t exceed 3.85 euro. Only during week days and on Saturdays all departing and arriving flights are covered by PTS (on Sundays there is no bus connection between 00:04 and 5:48). Bus stop is approximately 30-50 meters from the terminal. Walk-way to the bus stop is roofed and there is a shelter (further bus stops are of rather low quality). Regarding quality of service, busses are between 2 and 5 years old (as an average). Capacity of vehicles in seats amounts to 55 (as an average). Vehicles are airconditioned and have gauge of doors. There is sufficient space for baggage inside busses. Generally, quality of busses is satisfactory. Real time passengers information about next stop and possible transfers to other public transport lines is not available. Marketing of the PTS: PTS provider is responsible for marketing of the PTS accessibility. Brochures, internet websites, newspaper, outdoor advertisement like advertisement pillar and advertising directly on the buses are used as main means of communication channels. a) Strengths of the airport connecting PTS: directly linked with main destinations 5 cities/train station due to operation of 3 bus lines. vicinity of a bus stop to main terminal. good quality of PTS (comfortable busses). sufficient frequency of bus connections (during week days and on Saturdays). b) Weakness of the airport connecting PTS: insufficient frequencies of bus connections on Sundays (at night hours). long travel times (coach services are not organized as a shuttle, all villages on the route from the airport to Trieste/Udine/Gorizia are included). insufficient information regarding PTS (e.g. no online information). Page 13
inappropriate guidance for passengers inside and outside terminal (lacks in signage/markings and no electronic forms of guiding). unsatisfactory functioning of ticket vending machine (only one mod of payment, insufficient information). no possibility of buying a ticket upfront the journey online. no real time information system for passengers. poor quality of bus stops (open area) Suggestions: Increase frequencies of bus connections on Sundays. Improve information system concerning PTS (at the airport, online). Improve functioning of ticketing system (functioning of ticket vending machine should be ameliorated by adding more modes of payment/improving information). Upgrade signage and markings inside and outside terminal in order to guide arriving/departing passengers more effectively. Improve quality of bus stops. Page 14
4) Port Lotniczy Wrocław S.A. Introduction: The purpose of this report is to summarize results of the investigation on Regional airports interconnectivity and accessibility by public transport a part of INTERREG Champions Project, in particular the investigation concerning Port Lotniczy Wrocław SA. The research was based on questionnaires covering the most important issues concerning evaluation of public transport information at Wrocław infrastructure nodes, as well as the analysis of insufficiencies and needs in this field. Airport Specification: Name: Port Lotniczy Wrocław S.A. Address: Ul. Skarżyńskiego 36, 54-530 Wrocław, Poland Main carrier of the airport: Ryanair Volume of passengers in year 2009: 1 365 456 (crisis in 2009 influenced the traffic) No. of movements without General Aviation in the year 2009: 17 680 Traffic and Demand data: Public Transport Services (PTS) are connecting the airport with the city center and with train/coach stations. PTS are based entirely on bus services. Bus services are provided by MPK (Municipal Transport Company). Additionally from February 1 st 2011 new coach connection linking Wałbrzych with Wrocław Airport was launched. Other connections are also taken under consideration. Train/tram connection to the airport is not available. According to marketing research made in August 2010 total number of departing passengers choosing PTS amounts to 98.000 (14,5%; based on extrapolated data on the number of passengers departing in 2009). There is no available data concerning arriving passengers choosing PTS. Information for passengers: There are several ways of informing arriving passengers about airport s connection with PTS. After arrival passengers can get information on PTS in the arriving hall, outside the main terminal and at the baggage claim area. Basic information for arriving passengers is provided by airport employees (in oral form). It is also provided Page 15
in form of Airport Guide brochure (available also for departing passengers in the hotels). Passengers are informed about location of PTS stations/bus stops as well as directions, routing and destinations of PTS network, timetable and ticket prices. There is no information system with actual departure time and delay information, but creation of such is being considered. Information regarding PTS is also available in form of published schedule on a poster (timetables hanged on bus-stop pillars). There is reliable online information regarding available PTS for arriving/departing passengers (e.g. airport s website, Wroclaw MPK s website, mobile phones service). Bus timetables are also available at bus stops. Signance at the airport: Due to the construction of a new terminal, wall signage and electronic forms of guiding will be improved. By now passengers are not guided inside the terminal and outside the PTS stations in satisfactory way, but the terminal is rather small and it is impossible to get lost inside it. Bus stop is located right in front of the terminal (easy to notice, approximately 80 m). Ticketing and pricing: Passengers can buy tickets in buses and trams (due to successively installed ticket machines possibilities of purchasing tickets at the drivers are currently limited), at a ticket booth in or outside the terminal and additionally from a ticket vending machine. There is also possibility of buying a ticket upfront the journey via the Internet (available only for users of URBANCARD cards, which can be received in person at selected agencies in Wrocław). The ticket vending machine provides necessary information in various languages. 5 buttons have to be pressed before a passenger receives a ticket. Available modes of payment are cash in PLN (no other currencies) as well as EC Card and Credit card. Information given (regarding the pricing system) are prices of single, reduced and return tickets. There is no information about prices of tickets to next stations/towns or to any other important points in the region. Despite of this, functioning of ticket vending machine can be evaluate as effective. Additionally, it is possible to buy single tickets and tickets valid for 72 hours in SkyCash system using mobile phone. Specific informations regarding procedure of purchasing telephone tickets are available on the Internet as well as on posters in PTS vehicles. Page 16
Quality of the Public Transportation System The airport is directly linked with the city and is close to its centre (10 km). There is a direct line to the public transport hub in the city centre. Two PT lines are connecting the airport with the city center and with other destinations in the catchment area: express line 406 and night line 249. Both bus lines are connecting the airport with railroad station and coach station. Hours of operation of these lines: 24 h (due to operation of the night line 249. First bus arrives after 5 am at the airport.) Hours of operation bus line 406 5:18-23-09; hours of operation bus line 249 00:23-04:02. Frequencies of bus connections to main destinations are: line 406 every 20-30 minutes, line 249 one/two busses per hour (poor frequencies, no bus connections between 00:30 and 03:00). Travel times reach 11-30 minutes according to the schedule. Busses are usually punctual (however during pick hours traffic jams slow down passenger transfer). An average one-way ticket price to main destinations, e.g. from the airport to the city center, railroad station or coach station (6-13 km) does not exceed 0.6 euro. All departing and arriving flights are covered by PTS (only 1 scheduled morning flight to Warsaw is not, and during summer season charter flights occur in night hours possibility of inconveniences caused by poor frequency of night bus connections). Bus stops are approximately 80 meters from the terminal. Walk-way to the bus stops is not roofed. Bus stops have shelters. Regarding quality of service busses are between 2 and 5 years old (as an average). Generally quality of MPK busses is good. Capacity of vehicles amounts to 160, including 40 seats (as an average). Over 20 % of vehicles is air-conditioned. Busses are low-floored and have gauge of doors (during working days over 30% of operating busses is low-floored and during public holiday it is 100%). In busses connecting the airport with other destinations in the city area there are dedicated, small spaces for passengers baggage. Busses are equipped with electronic boards which display information for passengers (next stop/list of following bus stops with possible transferring nodes). Additionally information on next bus stop is provided in form of voice information in Polish language. Real time information about a next stop is not available. Page 17
Marketing of the PTS: PTS provider, as well as the airport, the region and the community are responsible for marketing of the PTS accessibility. Brochures (e.g. Airport Guide brochure), internet websites, advertising directly on the buses as well as advertising in tourism and business packages are used as main means of communication channels. a) Strengths of the airport connecting PTS: convenient location of the airport close to the city center (10 km) and directly linked with it by 2 bus lines directly linked with transport hub in the city center, railroad station and coach station (24-hour operating) easy available, reliable information regarding PTS for arriving/departing passengers (e.g. wide variety of traditional forms of information/ online information/ mobile phone service) effectively functioning ticketing system (all possible modes of purchase) dynamic realization of infrastructure investments (e.g. according to the project Wroclaw Airport expansion and modernization of airport infrastructure and port by September 2011 new terminal and airport infrastructure will be built; realization of road infrastructure investments construction works at bypass motorway junction linked directly with the airport; construction works at road connection linking Downtown Ring Road with the airport; construction works at road connection between the airport and football stadium Euro 2012. Construction of train connection with the airport is also planned). vicinity of the bus stops to the main terminal all departing and arriving flights are covered by PTS (due to twenty-four-hour operation of PTS) good quality of PTS in general b) Weakness of the airport connecting PTS: insufficient number of bus connections (only 1 bus connection operating at day time; poor frequency of night bus connections) poor punctuality of busses inappropriate guidance of passengers inside and outside terminal and lacks in traditional signage no dynamic/real time passenger information system Page 18
Suggestions: Increase frequencies of bus connections (double frequency in pick hours during a day and increase frequency of night bus connections) Improve quality of PTS (more space for passengers baggage inside vehicles needed) Upgrade signage and markings inside and outside terminal in order to guide arriving/departing passengers more effectively. Page 19