JROTC CURRICULUM MANAGER TROUBLESHOOTING GUIDE VERSION 2.0 Updated April 29, 2015
Table of Contents Using this Guide... 5 Quick Steps... 6 CM External Hard Drive... 9 Administrative Rights Issues... 10 A. Administrative Rights and Users Rights... 14 B. Apply Read/Write permissions to the CM hard drive... 16 C. #TextRTF Error... 17 D. I cannot save my User Profile on CM... 18 E. MS Office FileType Fix Says I must be an admin to run (Windows Vista / 7 / 8) 18 F. How do I repair and compress my CM core database?... 19 G. Apache OpenOffice conflicts with MS Office... 19 H. General Firewall notes... 19 Computer Configuration and Setup Issues... 20 A. CM v2 cannot find the CPS IR receiver while CPS work fine with the receiver.. 22 B. When launching a keyword game you get ActiveX security message... 23 C. When I go to a slide I get an ActiveX security message... 24 D. PowerPoint error Some controls on this presentation can t be activated... 26 E. When I launch CM Reports and Question Editor or when there s a Pre-login task found I get an error... 26 F. Antivirus and internet security programs... 27 G. Wireless Troubleshooting... 27 H. How do I safely remove the hard drive?... 33 I. USB Guidelines... 34 J. Microsoft PowerPoint 2013 Issues... 35 K. Microsoft PowerPoint File Block Settings... 35 2
Audio and Visual Issues... 36 A. I do not hear sound when playing videos on CM... 36 B. My Windows speaker icon is unmuted yet I cannot hear sound when playing videos on CM... 36 C. Screen Savers, Brain Compatible Learning, or Saving SGT Pabletti videos do not display or play properly... 37... 38 A. To Turn NET 3.5 on Windows 8.1... 38 B. To give CM required permission on the new JROTC laptops... 40 C. To allow CM_Start to run properly on the new JROTC laptops... 46 D. To allow CM to record student data on the new JROTC laptops... 48 Technical Support... 49 Table of Figures Fig. 1 Find and Replace window... 5 Fig. 2 Root files of the CM External HDD... 9 Fig. 3 CM HDD Root with Personal Backup folder... 9 Fig. 4 User Account Settings... 14 Fig. 5 Uncheck the User Account Settings... 14 Fig. 6 Change User Account Settings... 15 Fig. 7 UAC Alert Settings... 15 Fig. 8 Security tab... 16 Fig. 9 Permissions for User... 17 Fig. 10 Windows Status Bar... 22 Fig. 11 Device Manager Menu... 22 Fig. 12 Device Manager Icon... 22 Fig. 13 Device Manager Disconnect button... 23 Fig. 14 Device Manager Status... 23 Fig. 15 Security Settings... 24 Fig. 16 PowerPoint Options button... 24 Fig. 17 Trust Center Settings... 25 Fig. 18 ActiveX controls... 25 Fig. 19 Macro Settings... 26 Fig. 20 Control Panel... 27 Fig. 21 System and Security... 28 3
Fig. 22 Services... 28 Fig. 23 WLAN AutoConfig... 29 Fig. 24 WLAN AutoConfig Properties... 29 Fig. 25 Properties... 30 Fig. 26 Device Manager... 30 Fig. 27 Properties... 31 Fig. 28 Dell Support... 31 Fig. 29 Select Model... 32 Fig. 30 Download Files... 32 Fig. 31 Safely Remove Hardware Icon... 33 Fig. 32 Safely Remove Hardware Window... 33 Fig. 33 Stop a Hardware Device Window... 34 Fig. 34 Safe To Remove Hardware Indicator... 34 Fig. 35 Windows Speaker Icon settings... 36 Fig. 36 Windows Media Player Speaker Icon settings... 36 Fig. 37 MPEG-2 Codec Installer... 37 Fig. 38 Windows 8.1 Start Screen... 38 Fig. 39 Windows 8.1 Search Screen... 39 Fig. 40 Windows Features... 39 Fig. 41 Windows Explorer... 40 Fig. 42 Windows Explorer Program Files... 41 Fig. 43 Context Menu Properties... 42 Fig. 44 Properties Security tab... 43 Fig. 45 Properties Window - Edit... 43 Fig. 46 Permission for Users... 44 Fig. 47 Permissions Window - Allow... 45 Fig. 48 Permissions Window OK... 45 Fig. 49 Properties Window... 46 Fig. 50 Context Menu Select Properties... 47 Fig. 51 CM_start Properties Window... 47 Fig. 52 Context Menu Select Properties... 48 Fig. 53 CM Properties Window... 49 4
Using this Guide This manual in broken up into three sections based on the type of problems encountered when using the Curriculum Manager (CM). Each section starts with a table that will display some of the most common error messages and the page number where the solution may be found. Not all errors will result in an error message, so please make sure you consult each section for a solution to your problem When you experience a problem you can use Ctrl+F to shorten your search by entering key words or terms describing your problem. Fig. 1 Find and Replace window 5
Quick Steps Follow the step-by-step initial trouble shooting instructions that are provided below. The steps must be completed before calling the help desk. The steps are very simple and should not take more than 10 minutes to complete, unless you have to install a required program or plug-in. If you complete all of the steps, in sequence, you will be able to solve most of the common problems that you are having with your CM. Otherwise review the Troubleshooting Guide for additional instructions on how to resolve your technical issues. Step Task 1 Power up and Login to computer 2 Turn off User account control: - Click the windows icon in lower left of screen and type UAC in the search programs and file box (the user account control settings box will appear) - Slide the notification bar to NEVER NOTIFY then click OK (user account control box will disappear) 3 Verify what Operating System you have: - Right click on COMPUTER and click PROPERTIES - You should have either WINDOWS 7 or WINDOWS XP (if you do not you must get your brigade or school IT support to install one of these operating systems before continuing to the next step) - Close that window and continue to step 4. 4 Verify that you have an anti-virus program installed: - Click the windows icon in lower left of screen - Click on CONTROL PANEL then click on PROGRAMS then click PROGRAMS AND FEATURES - Scroll down the screen (list is alphabetized) - Find either MACAFEE, NORTON, AVG antivirus in the list - If you do not have an anti-virus installed log-in to JROTC portal and download the anti-virus software found under the AUTOMATION/DOWNLOAD CENTER 5 Verify that you have an active internet connection- 6 Plug-in CM drive (make sure that you plug the main connector from your CM into your computer USB port) NOTE: CM drive will not activate using the short USB connector 7 Verify that you have required plug-ins installed: - Click the windows icon in lower left of screen - Click on CONTROL PANEL then click on PROGRAMS then click PROGRAMS AND FEATURES - Scroll down the screen (list is alphabetized) - Find ADOBE FLASH PLAYER, ADOBE READER, ADOBE SHOCKWAVE PLAYER, MICROSOFT.NET FRAMEWORK, JAVA, NVIDA (You must have all 7 plug-ins for your CM to function) - If you do not have ALL required plug-ins then you can download them 6
from your CM Open CM- Click on the shortcut that you have create that takes you to the CM - If you have not created a shortcut; Go to Start>Computer> (find that drive that contains your CM) Double click that Icon to open the drive - Scroll down the list to CM_start.exe double click it - click on PLUG-INS icon under SET-UP then Click on the icon and download your missing plug-ins (following on-screen prompts to download each plugin_ 8 Verify that you have Read/Write permissions for your CM - Click on widows icon in the lower left of screen - Click on COMPUTER (all available drives will be displayed) - Right Click on the CM drive then click on PROPERTIES then click SECURITY - Click on USERS under GROUP OR USERS NAME (permissions for JROTC Curriculum Manager box will appear) - Click EDIT Click on USERS under GROUP OR USERS NAME - Check FULL CONTROL box under the ALLOW column then click APPLY (a SETTING SECURITY INFORMATION box will appear) allow the information settings to download. - Click OK twice to close the box 9 Verify Macros and Active X settings in PowerPoint - Launch PowerPoint (click start menu then open the MS OFFICE folder then click on POWERPOINT) - Click on office button in the upper left hand portion of screen - Click on POWERPOINT OPTIONS (box will open) - Click on TRUST CENTER - Click on TRUST CENTER SETTINGS (on lower right hand side) - Click on MICRO SETTINGS and then Click on ENABLE ALL MACROS (you do not have to click OK until you complete next step) - Click on ACTIVEX SETTINGS and then click on ENABLE ALL CONTROLS WITHOUT RESTRICTIONS AND WITHOUT PROMPTING - Click OK twice - Close PowerPoint 10 Verify Internet Explorer settings in Tool > Advanced (Tab) > Security - Launch INTERNET EXPLORER - Click on TOOLS then INTERNET OPTIONS - Click on ADVANCED tab and scroll to SECURITY - Check the first two boxes (do not change any other boxes) and hit APPLY then OK 11 Verify CM Patch status - Open CM- Click on the shortcut that you have create that takes you to the CM - If you have not created a shortcut; Go to Start>Computer> (find that drive that contains your CM) Double click that Icon to open the drive - Scroll down the list to CM_start.exe double click it - Once the program find the CM Updater under Applications (if there are updates install them, if not, click ok) 7
- Once the updates are complete you will be prompted to Open CM Yes or No, Click No and you will be returned to the CM Main Menu 12 File Fix (from the CM Main Menu) - Click File Fix under Set-up - Click on TRY TO FIX OFFICE FILE TYPES PROBLEMS (found at the bottom of the page) - White page will appear showing All Done You can exit file type fix utility then - Click EXIT Utility - You will be returned to the CM Main Menu 13 Launch CM (from the STARTUP MENU) - Click Launch CM - Log in using your username and password (if you do not remember your user name and password, enter Reset as your username and jrotc as your password; your username and password will appear in a pop-up screen, write it down. Press enter and your username and password will automatically be entered, then press enter again. - Once your CM Launches - Select a Period or Planning - Open a lesson (which lesson doesn t matter) - Click LAUNCH PRESENTATION - Click through one lesson presentation to check for errors (make sure that all hyperlinks and videos within the lesson are operational) *Required Resources Instructors must have: Computer, Power supply, CM Hard Drive 8
CM External Hard Drive The following picture shows what files should be in the ROOT folder of the CM External Hard Drive. If there are files other than what is listed, they should be moved to another folder that is not part of the CM Application. For example, if you want to use the CM to backup other files, then create a folder that says Personal Backup at the ROOT level and use that folder to copy files from your computer to the external hard drive. Fig. 2 Root files of the CM External HDD Fig. 3 CM HDD Root with Personal Backup folder 9
Administrative Rights Issues This section of the manual deals with errors that require modifying the Admin rights on the computer. If any of the following error messages display when you try to run the Curriculum Manager, then go to the section listed in the table for instructions on how to fix. This message displays when you are navigating from one presentation/exam slide to the next Complete Steps A (page 14) and B (page 16) This message displays when you are exiting the presentation or exam Complete Steps A (page 14) and B (page 16) This message displays when you are trying to take attendance. 10
Complete Steps A (page 14) and B (page 16) This message displays when you are trying to enter or modify your User Information Complete Steps A (page 14) and B (page 16) This message displays when you click the Launch Curriculum Manager button Complete Step C (page 17) This message displays when you select a presentation or exam that has CPS questions 11
Complete Step C (page 17) This message displays when you are trying to enter or modify your User Information Complete Steps A (page 14), B (page 16) and D (page 18) This message displays when you launch a presentation and the slides open one at a time externally in MS PowerPoint in full screen Complete Step E (page 18) 12
13
A. Administrative Rights and Users Rights In order for the CM to work, you need to have certain Administrative and User rights. To check the settings on your computer, first identify which Operating System (OS) you have installed and then follow the instructions below. Windows Vista Instructions Steps to turn off User Account Control (UAC) in Windows Vista: 1. Click Start > Control Panel. 2. In Control Panel, click User Accounts And Family Safety. 3. Click User Accounts. 4. Click Turn User Account Control On Or Off. Fig. 4 User Account Settings 5. Clear the Use User Account Control (UAC) to help protect your computer checkbox, and then click OK. Fig. 5 Uncheck the User Account Settings 6. When prompted, restart your computer. 14
Windows 7 and 8 Instructions Steps to turn off User Account Control (UAC) in Windows 7 and 8: 1. Windows 7: In the Start Menu or Control Panel search box, type UAC. Windows 8: Click the Windows button + X. A menu will appear at bottom left of the screen. Click Control Pane, then in search box, type UAC. Fig. 6 Change User Account Settings 2. You can simply drag the slider up or down, depending on how often you want to be alerted. Drag it all the way down to the bottom; you ll have disabled it entirely. Click OK. Fig. 7 UAC Alert Settings 15
B. Apply Read/Write permissions to the CM hard drive Windows Vista/7/8 Instructions You will need to grant Read/Write Permissions in Windows Vista and 7/8 if you are getting a Jet Database error, this means you do not have write permissions on the external hard drive. Even if you are an Admin on your computer, Windows Vista and some Windows 7/8 will auto block you from writing to an external hard drive. In those cases you need to tell Windows Vista and Windows 7 to grant you full control of the drive whether you are an Admin or a User. 1. Locate the CM drive icon in Windows Explorer. 2. Right click on CM drive icon and select Properties from the Context menu. 3. Click Security tab 4. Click the Edit button in the Properties window. Click OK to confirm UAC elevation request. Fig. 8 Security tab 5. Select User names from the Permission windows or click the Add button to add Permissions to the User. 6. Under Permission section, check Full control under the Allow column to assign full access rights control permissions to Administrators and Users groups. 16
Fig. 9 Permissions for User 7. Click OK for changes to take effect. Click OK and a final OK to exit from Properties window. C. #TextRTF Error This error appears when you have an older incompatible RTF Text component. To resolve this error: 1. On the CM Start-up menu, select RTF Setup Utility from the Setup category. NOTE: If your CM startup menu does not have a RTF Setup Utility button then you need to update your CM or follow the manual steps below. Manual Steps 1. Click My Computer and navigate to C: > WINDOWS > SYSWOW64 if SYSWOW64 does not exist then navigate to C: > WINDOWS > SYSTEM32. 2. Locate and delete RICHTX32.OCX if found. 3. Navigate to your CM_App folder on the CM hard drive and copy RICHTX32.OCX, then paste in C:\WINDOWS\SYSWOW64, or C:\WINDOWS\SYSTEM32 if SYSWOW64 does not exist. 4. You will need to manually register the copied RICHTX32.OCX. Instructions below by Operating System. To manually register on Windows XP: 1. Click the Windows Start button. 2. In the Start Menu box, click Run. 3. In the Run window, type cmd in the box next to open, and click OK. 4. In the Command box : 17
a. Type C: then hit Enter. b. Type cd\windows\system32 then hit Enter. c. Type regsvr32 RICHTX32.OCX then hit Enter. 5. If successful, you should get a windows message stating the component has been registered. To manually register on Windows Vista or Windows 7: 1. Click the Windows Start button. 2. In the Start Menu box, click Programs > Accessories, then right click Command Prompt and select Run As > Administrator. 3. In the Command box : a. Type C: then hit Enter. b. Type cd\windows\syswow64 then hit Enter. If you get an error about not finding the specified path: type cd\windows\system32 then hit Enter. c. Type regsvr32 RICHTX32.OCX then hit Enter. 4. If successful, you should get a windows message stating the component has been registered. To manually register on Windows 8: 1. Click the Windows button + X. 2. A menu will appear at bottom left of the screen. 3. Click Command Prompt (Admin). 4. In the Command box : a. Type C: then hit Enter. b. Type cd\windows\syswow64 then hit Enter. If you get an error about not finding the specified path: type cd\windows\system32 then hit Enter. c. Type regsvr32 RICHTX32.OCX then hit Enter. 5. If successful, you should get a windows message stating the component has been registered. D. I cannot save my User Profile on CM An error message appears after filling in your CM User Profile information then clicking on the Save Info button. The CM will not let you save the information you entered. To resolve this error: Make sure you have full read/write Administrative permissions on your CM drive. Please refer to page 16 of this guide, Apply Read/Write permissions to the CM hard drive. E. MS Office FileType Fix Says I must be an admin to run (Windows Vista / 7 / 8) 18
When opening a presentation the slides open externally in MS PowerPoint and not in the CM display window even after running the File Fix utility. To resolve this error: 1. Click My Computer and navigate to CM hard drive > CM_App folder. 2. Right click on ftfix.exe and choose Run as administrator. F. How do I repair and compress my CM core database? If you install an update and CM updater keeps telling you that a Pre-Login task is found, but it keeps failing and you are unable to proceed to the next update, you may have a database problem. Contact your Brigade POC or email JROTCcmhelp@gmail.com for help to repair and compress your database. G. Apache OpenOffice conflicts with MS Office Some computers are running OpenOffice instead of MS Office. The CM needs MS Office installed in order to view the lesson materials. Even after uninstalling OpenOffice problems persist and CM does not open documents correctly and MS Office File Fix utility does not seem to help. 1. After uninstalling OpenOffice you need to re-establish the file association to MS Office. 2. Hit Start-->Run and type the command-line switch below into the box and hit Enter (or click OK). Note that there is a space before the slash: a. For Word, type: winword /r b. For Excel, type: excel /regserver c. For PowerPoint, type: powerpnt /regserver d. For Access, type: msaccess /regserver 3. Run CM MS Office setup utility 4. Launch CM H. General Firewall notes In order for the CM Tech support team to provide assistance via remote access, they will need to use the TeamViewer application. By default TeamViewer uses only the outgoing port 80 (HTTP) - no firewall configuration is necessary. Alternatively you can open port 5938 (TCP) for outgoing connections. 19
Computer Configuration and Setup Issues This section of the manual deals with errors that require installing or configuring software or hardware. If any of the following error messages display when you try to run the Curriculum Manager, then go to the section listed in the table for instructions on how to fix. This message displays when you first Launch the CM application or when you display a CPS slide or CPS Game Complete Step A (page 22) This message displays when you open a Keyword game from the Keyword slide in a presentation Complete Step B (page 23) This message displays when you display a slide that has Flash animation content embedded Complete Step C (page 24) 20
This message displays when you display a slide with Flash animation content embedded Complete Step D (page 26) This message displays when you try to open the CM Reporter or the CM Question Editor Complete Step E (page 26) This message displays after you have downloaded a CM Patch and the Update tries to run a Prelogin task Complete Step E (page 26) 21
A. CM v2 cannot find the CPS IR receiver while CPS work fine with the receiver If the CPS clickers do not work, it might be because the einstruction Device Manager is holding on to the IR receiver and not sharing with other programs. NOTE: Newer einstruction software has a different icon on Windows Status Bar. New icon, Old icon Solution: 1. Click on the einstruction Tools Icon Fig. 10 Windows Status Bar 2. Click on einstruction Device Manager 3. Click on the CPS IR receiver icon Fig. 11 Device Manager Menu 4. Click on the Disconnect button Fig. 12 Device Manager Icon 22
Fig. 13 Device Manager Disconnect button 5. CPS IR receiver icon changes from green check to red X Fig. 14 Device Manager Status 6. Now einstruction Device Manager is not holding on to the CPS IR receiver and can be used with other applications. Start CM v2 and if you skipped the CPS IR detection CM v2 will try to redetect it when you start a CPS question CM v2 currently support ONLY CPS IR receiver and clickers. It does NOT support the RF receiver and clickers yet. B. When launching a keyword game you get ActiveX security message 1. Launch Internet Explorer 2. Click on Tools then Internet Options 3. Click the Advanced Tab and scroll to Security 4. Check the first two boxes and hit OK 5. Close Internet Explorer 23
Fig. 15 Security Settings C. When I go to a slide I get an ActiveX security message 1. Launch PowerPoint 2. Go to PowerPoint Options Fig. 16 PowerPoint Options button 3. Click Trust Center on the left menu then click the Trust Center Settings button 24
Fig. 17 Trust Center Settings 4. Click on ActiveX Settings and choose third option Fig. 18 ActiveX controls 5. Click on Macros Setting and choose fourth option 25
Fig. 19 Macro Settings 6. Click OK then close PowerPoint D. PowerPoint error Some controls on this presentation can t be activated When navigating to slides with flash content you get an error Some controls on this presentation can t be activated. They might not be registered on this computer. You must install the latest Flash plug-in to fix this. CM Startup menu >Required Plug-ins > install Flash under Adobe and follow the installation prompts. E. When I launch CM Reports and Question Editor or when there s a Pre-login task found I get an error The most common cause of this error on Windows XP and Vista is missing the.net framework 3.5 Service Pack 1. The.NET Framework 3.5 Service Pack 1 can be downloaded from Microsoft. A link to that download is found under the CM Startup menu > Required Plug-ins. If the.net Framework 3.5 Service Pack 1 is installed and you still have issues launching reports and question editor, your CM core database might need to be repaired and compressed. See page 19 for help. 26
F. Antivirus and internet security programs The preferred Antivirus program to use is McAfee which you can download from the JROTC Portal. Login to the Portal and then click on Automation>Download Center. AVG If you are using the AVG Antivirus program, it may cause CM to run slow; slides may take a long time to load. This happens because AVG actively scans each file (slide, document, audio, movie, etc ) as it is opened, which delays its display in CM. To resolve this issue: 1. Open AVG. 2. Open Link Scanner and turn off the settings. 3. Open Resident Shield and turn off the settings. Norton If you use the Norton Antivirus program, it may delete the CM Start menu (CM_Start.exe) off the CM drive. This happens when the new SONAR Norton component mistakenly identifies the startup menu as a security threat and removes it. To resolve this issue: 1. Restore the CM_Start.exe from Norton quarantine. 2. Make sure the box exclude from future scans is checked. G. Wireless Troubleshooting 1. Click on Start, then Control Panel Fig. 20 Control Panel 27
2. Click on System and Security, then Administrative Tools 3. Click on Services Fig. 21 System and Security Fig. 22 Services 28
4. Scroll down to WLAN AutoConfig Fig. 23 WLAN AutoConfig 5. Right Click WLAN AutoConfig, Click on Properties. Make sure Startup Type is set to Automatic (If not scroll to Automatic). Ensure Service Status is set to Started (If not click Start button) Click Apply and OK. Fig. 24 WLAN AutoConfig Properties 29
6. Right Click My Computer, Click on Properties Fig. 25 Properties 7. Click on Device Manager (Upper Left). Under Network Adaptors should show some type of Wireless card for your brand computer Fig. 26 Device Manager 30
8. Right click on card, Click on Properties. Ensure says device is enabled otherwise click Enable Device Fig. 27 Properties 9. If Wireless card is not present go to http://support.dell.com/. Click on Drivers and Downloads Fig. 28 Dell Support 31
10. Either enter Service Tag from bottom of computer or Click Select from List of Devices and select Model Fig. 29 Select Model 11. Select Network. Download file for Network Driver for Wi-Fi cards. Initial selection should include Wi-Fi utility Fig. 30 Download Files 32
12. Click Download and Install. The wireless utility and drivers will install and it will now show under device manager and will also be active for the respective computer. H. How do I safely remove the hard drive? 1. Double-click the Safely Remove Hardware icon in the Task Bar at the bottom right of your computer screen. Fig. 31 Safely Remove Hardware Icon 2. In the Safely Remove Hardware window, click USB Mass Storage Device, then click the Stop button. Fig. 32 Safely Remove Hardware Window 3. The Stop a Hardware device window appears. Click the USB Mass Storage Device then click OK. 33
Fig. 33 Stop a Hardware Device Window 4. The Safe To Remove Hardware message will appear indicating it is safe to remove your device. You may now disconnect the USB cable from the computer. I. USB Guidelines You can... Fig. 34 Safe To Remove Hardware Indicator NOTE: Always use the safe removal procedure for your operating system when disconnecting the drive. You can connect or disconnect the drive while the computer is on. You can optimize drive performance by disconnecting other USB devices when using your Iomega drive. The performance of all USB devices decreases as additional USB devices are connected. You can avoid some system lockups by waiting at least 30 seconds after connecting or disconnecting any USB device. Do not connect, disconnect, or use any other USB device during this time. 34
DO NOT... Do not connect or disconnect any USB device while the drive is transferring information. Data loss will result! Do not use USB extension cables with your CM drive. Data loss might result. Do not connect the drive to a hub; connect only to the computer. Do not connect USB and FireWire cables at the same time. J. Microsoft PowerPoint 2013 Issues Microsoft PowerPoint 2013 has a problem displaying slides with active content (videos, animations, etc.). Until Microsoft releases a fix for the PowerPoint 2013 we recommend installing Microsoft PowerPoint 2010 alongside PowerPoint 2013. Note: You must run the FileFix Utility after the PowerPoint 2010 installation. You can get Microsoft Office 2010 from your school IT department or you can email JROTCcmhelp@gmail.com to request a copy from JROTC CM Support. K. Microsoft PowerPoint File Block Settings 1. Launch PowerPoint. 2. Go to PowerPoint Options. 3. Click Trust Center on the left menu then click the Trust Center Settings button. 4. Click on File Block Settings and verify that all check boxes are empty. 5. Verify that Open selected file types in Protected View option is selected. 35
Audio and Visual Issues A. I do not hear sound when playing videos on CM Make sure your computer speaker is not muted and the power is turned on. Fig. 35 Windows Speaker Icon settings B. My Windows speaker icon is unmuted yet I cannot hear sound when playing videos on CM Make sure your media player speaker icon is not muted. Fig. 36 Windows Media Player Speaker Icon settings 36
C. Screen Savers, Brain Compatible Learning, or Saving SGT Pabletti videos do not display or play properly To resolve this error: 1. Download the mpeg2codec from here: http://media00.caci.com/learningspace5/testing/jrotc/mpeg-2_codec.zip 2. Unzip and run Mpeg-2.exe. 3. Click on Install Codec Fig. 37 MPEG-2 Codec Installer This is a freeware provided AS IS, and not created or supported by JROTC. Alternatively, users can install any commercial movie DVD playing software like Roxio's Cineplayer, and CyberLink Power DVD. 37
Windows 8 and New JROTC Laptop A. To Turn NET 3.5 on Windows 8.1 1. On the Start screen, type and then choose Programs and Features. (To access the Start screen, press the Windows logo key on your keyboard.) Fig. 38 Windows 8.1 Start Screen 38
Fig. 39 Windows 8.1 Search Screen 2. Select Turn Windows features on or off from the menu. 3. In the Windows Features window, select the.net Framework 3.5 (includes.net 2.0 and 3.0) checkbox. 4. Click OK. Fig. 40 Windows Features 39
B. To give CM required permission on the new JROTC laptops 1. Locate the C drive icon in Windows Explorer and navigate to Program Files. Fig. 41 Windows Explorer 40
Fig. 42 Windows Explorer Program Files 2. In the Program Files folder, right-click on the CMV2_HDD folder and select Properties from the Context menu. 41
3. Click the Security tab. Fig. 43 Context Menu Properties 42
Fig. 44 Properties Security tab 4. Click the Edit button in the Properties window to be able to alter Users permissions. (If UAC elevation request displays, click OK.) Fig. 45 Properties Window - Edit 43
5. Select Users from the Group or user name list. Fig. 46 Permission for Users 6. In the Permission for Users section, check Full Control under the Allow column to assign full access rights control permissions to Administrators and User groups. 44
Fig. 47 Permissions Window - Allow 7. Click OK for changes to take effect. Click OK and a final OK to exit from the Properties window. Fig. 48 Permissions Window OK 45
Fig. 49 Properties Window C. To allow CM_Start to run properly on the new JROTC laptops 1. Locate the C drive icon in Windows Explorer and navigate to Program Files\CMV2_HDD. 2. In the CMV2_HDD folder, right-click on CM_start.exe and select Properties from the Context menu. 46
Fig. 50 Context Menu Select Properties 3. In the Properties window, select the Compatibility tab. In the Privilege Level section, check the Run this program as an administrator box then click OK. Fig. 51 CM_start Properties Window 47
D. To allow CM to record student data on the new JROTC laptops 1. Locate the C drive icon in Windows Explorer and navigate to Program Files/CMV2_HDD\CM_App. 2. In the CMV2_HDD folder, right-click on the CM application and select Properties from the Context menu. Fig. 52 Context Menu Select Properties 3. In the Properties window, select the Compatibility tab. In the Privilege Level section, check the Run this program as an administrator box then click OK. 4. Repeat steps 1-3 for Updater.exe, Presentation.exe, ftfix_patch.exe, cmrtf_patch.exe, and ReportManager.exe 48
Fig. 53 CM Properties Window Technical Support For further technical issues please email: JROTCcmhelp@gmail.com Please include in the email a brief description of the problem and a phone number so that we may contact you. 49