IAEA Knowledge Management Strategy for Nuclear Organizations IAEA Support BgNS International Conference Nuclear Power for the people Bansko, 8-11 November 2011. Zoltan PASZTORY Nuclear Knowledge Management Unit INIS & Nuclear Knowledge Management Section
Congratulation An 20 th Anniversary of the Bulgarian Nuclear Society Thank you very much To have a possibility to introduce the IAEA TC Project BUL0009 Managing Workforce Flow and Risk of Nuclear Knowledge Loss Task Warm Greetings from Warm Greetings from Mr. Yanko Yanev Unit Head of NKM 2
Nuclear Knowledge
What is Knowledge Management? KM Measurement Valuation Metrics (Effectiveness) Diagnosis Feedback Knowledge Implementation Culture Roadmap Maturity Knowledge Building Knowledge Acquisition Capture/Augmentation Knowledge Utilization Knowledge Reuse KM Tools KM Practices Knowledge Dissemination Knowledge Transfer Knowledge Sharing Knowledge Infrastructure KM Body of Knowledge Knowledge Retention Knowledge Preservation 4
What is Nuclear Knowledge Management? An integrated, systematic approach for identifying, acquiring, transforming, developing, disseminating, using, sharing and preserving knowledge relevant to achieving specific objectives. 5
Organizational Context Asset Classes: Physical Capital - Equipment/Hardware Technology Capital - IT/Process Knowledge Industry Knowledge Corporate and Executive Knowledge Nuclear Processes / Manager and Supervisor Knowledge Human Capital - People Front line / Craftsperson / Skilled Labor Knowledge A resource which was created by absorbing other resources. Has its own cost. Needs to be managed in an efficient and effective manner to help to reach organizational or national goals. 6
Scope of NKM Creating an awareness that nuclear, knowledge is a fundamental resource, Developing and using effective mechanisms, for capturing, preserving and transferring, explicit, implicit and tacit knowledge, Identifying core competencies, Managing the risk of knowledge loss, Creating mechanisms, for attracting and, developing future nuclear workers, Maintaining and developing R&D capabilities, Foster a knowledge management culture.
Main Objectives of NKM strategy Safety - Achieve safe operation and maintenance of all nuclear facilities by sharing of operational experience; Benefit - Achieve gains in economics and operational performance through effective management of the resource nuclear knowledge; Security and Non-proliferation- Achieve responsible use by properly identifying and protecting nuclear knowledge from improper use. Innovation - Facilitate innovation to achieve significant improvements in the safe, economical operation of all new nuclear projects; Sustainability - Maximize the flow of nuclear knowledge from one generation to the next
Knowledge Capture Background When attempting to capture and preserve knowledge it is important to consider the type of knowledge targeted Explicit Knowledge Documents Tacit Knowledge Customer Queries Patent s Manuals Easy to identify, prioritize & capture Difficult to identify, prioritize & capture
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History: 2008 First excavation on Sanmen NPP site 13
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IAEA-TECDOC-1510 Knowledge Management for Nuclear Industry Operating Organizations IAEA TECDOC Series No. 1510, 172 pp, English; October 2006 This document identifies the fundamental elements needed for an effective knowledge management system, shares lessons learned from within and outside the nuclear industry and provides guidance concerning methods for implementing nuclear knowledge management. The report offers an introduction to basic knowledge management approaches and practices. It provides practical information based on the experiences of operating organizations in IAEA Member States and other related industries that can be used to improve knowledge management practices in nuclear industry organizations. 15
IAEA Support of the whole Nuclear Life- Cycle in NKM IAEA Support Nuclear Education Picture from: https://www.llnl.gov
Output: Products and Services for Member States Input: Member States contribution
Support from the 1.3.3. Subprogram (NKM) Organization of Technical and Consultancy Meetings to prepare document on NKM Coordinated Research Programmes on NKM Knowledge Management Assist Visits (TECDOC-1586) to NPPs,, R&D, Education, Regulator. Support KM projects trough workshops Preparation of K products (FRKP, WWER Taxonomy, Cyber Learning Platform) Support Educational Networks, International Community of Practice on NKM JPO (Junior Professional Officers), Cost free experts Practical Arangement between IAEA and Nuclear Organizations of the Member States http://www.iaea.org/inisnkm/nkm/index.html 18
Technical Cooperation National and Regional Programmes National Project on NKM for Armenia, Bulgaria Belarus, Ukraine, Vietnam. Regional Project for Europe (Gelendzhyk( ROSATOM WS, Trieste Schools on NKM, NEM, Karlsruhe School on NKM) Support of Networks in Nuclear Education (ANENT, LANENT, AFRANEST) Scientific Visits 19
2012-2013 NKM Programme 1.3.3.1/01 1.3.3.1/02 1.3.3.1/03 1.3.3.1/04 1.3.3.1/05 1.3.3.1/06 Activities code Title Outputs Within the NE Series produce a report on Implementation of Knowledge Management as part of the Integrated Management Systems in Nuclear Organizations Within the NE Series produce a guide/report on Mapping Competencies in Nuclear Organizations Draft Document Draft Document Within the NE Series produce a report on Practical Approaches to Risk Management of Knowledge Loss Draft Document in Nuclear Organizations Conduct a CRP on Increasing NPP Performance through Process-oriented Knowledge Management Draft Report Approach Support knowledge management activities within the Agency and coordinate the preparation of the report to Internal Report GC Support Inter-Agency knowledge management Report activities 1.3.3.1/07 Facilitate an International Community of Practice in education, and knowledge management in nuclear science and technology (ICP NKM) Updated Portal; Draft Report 20
2012-2013 NKM Programme 1.3.3.2/01 Produce an updated Report on Best practices in Nuclear Education, Training and Outreach Draft Report 1.3.3.2/02 1.3.3.2/03 Organize an International Conference on Sustainable Nuclear Education for Newcomer Countries in 2013 Facilitate the Implementation of E-learning Platforms for Nuclear Education and Training in Regional Networks and Newcomer Countries Report Draft Report 1.3.3.2/04 1.3.3.2/05 Support the regional Networks for Education in Nuclear Technology (ANENT, AFRANENT, LANENT) and coordinate with other educational and knowledge networks and organizations Implement a standardized curricula for Nuclear Knowledge Management in nuclear science and technology Draft Report curricula and course content 1.3.3.2/06 Facilitate development and use of advanced multimedia courses, textbooks and training materials in nuclear field Multimedia training material on DVD and / or web 1.3.3.2/07 1.3.3.2/08 Supporting the regional and interregional School of NKM Supporting the regional and interregional School of Nuclear Energy Management Internal Report Internal Report 21
2012-2013 NKM Programme 1.3.3.3/01 1.3.3.3/02 1.3.3.3/03 1.3.3.3/04 1.3.3.3/05 1.3.3.3/06 1.3.3.3/07 1.3.3.3/08 1.3.3.3/09 Provide assistance and services (including Assist Visits) in NKM to NPPs, R&D, Regulatory, Rad Waste, Report Nuclear Education other nuclear organizations Contribute to Integrated Nuclear Infrastructure Review Missions in area of KM, HRD and Education and Training. Develop and regularly update the E-learning Portals with new educational and training materials and applications Facilitate the development of taxonomies and knowledge organization systems for current reactor designs Further develop data collecting infrastructure and tools for analysis of Free Accessible Web-base Nuclear Information - Nuclear Archive (NuArch) Maintain the IAEA online database Meetings on Atomic Energy and develop quarterly printable (pdf) versions of the database Carry out knowledge preservation activities including Report Updated content; Draft Report Database; Draft Report Draft Report; Updated database Online Databse Report imaging and OCR Elaborate and further develop the Knowledge Progress report; Indicators for Nuclear Power Development (KINPOD) Updated database database Technical inputs to Provide support to national and regional TC projects on planning and nuclear knowledge management and nuclear education implementation of TC projects 22
The structure of Nuclear Energy Series Nuclear Energy Basic Principles General Nuclear Power Nuclear Fuel Cycle RW Mgmt Decomm Management Systems Technology Development Resources RW management Human Resources Design of NPPs Fuel Eng. and Performance Decomm. of nuclear facilities Nucl. Infrastr/Planning Operation of NPPs Spt Fuel Mgmt Reprocessing Site Remediation Economics Non Electrical Applications Fuel Cycles Energy System Analysis Research Reactors Research Reactors NFC Knowledge Management 24
Documents supporting NKM Implementation NE Series documents
IAEA Guidance documents and technical reports
What is Knowledge Management? KM Measurement Valuation Metrics (Effectiveness) Diagnosis Feedback Knowledge Implementation Culture Roadmap Maturity Knowledge Building Knowledge Acquisition Capture/Augmentation Knowledge Utilization Knowledge Reuse KM Tools KM Practices Knowledge Dissemination Knowledge Transfer Knowledge Sharing Knowledge Infrastructure KM Body of Knowledge Knowledge Retention Knowledge Preservation 27
Assist Visit Team Composition WANO Experts IAEA staff International Experts Experts from technical support organizations and regulatory body 28
NKM Assist Visits main objectives Assist the Knowledge Transfer between the expertgenerations Assist in the development of policies and strategies for Nuclear Knowledge Management Review the nuclear education and training programs of Member States Facilitate the transfer of NKM methodologies and tools Help in NKM maturity assessment for NPP, Nuclear Education and R&D organizations 29
NKM Assist Visits typical content for 3-43 4 working days Knowledge Management basics Presentations about IAEA activities Counterpart presentations on their activities Presentations from International Experts (IEX), international good practices Nuclear Knowledge Management Self Assessment (IAEA TEC-DOC 1586) Knowledge Los Risk Assessment Presentation of Tacit knowledge Capturing Interactive sessions 30
NKM Assist Visits around the globe??? Countries with operating NPPs Countries with operating NPPs & plants under construction Countries with a phase out policy Countries with interest in nuclear power? 31
Coordinated Research Project on Process Oriented Knowledge Management Title of the CRP: Increasing NPP Performance through Processoriented Knowledge Management Approach Objective of the CRP: to support the nuclear knowledge management (NKM) and implementation of NKM systems in Member States by selection and sharing of best industrial practices and effective technological solutions in order to increase NPP performance.
Coordinated Research Project on Process Oriented Knowledge Management The objective will be reached through coordinated research and analysis by a CRP Team (members from participating organizations) which will identify alternative knowledge management systems and management methods and tools necessary to increase the business efficiency of the organizations. One of the inputs of the CRP will be the IAEA Global Nuclear Power Plant Survey.
Coordinated Research Project on Process Oriented Knowledge Management Roles: Participating organizations from IAEA Member States Countries with contracts/technical contract and agreements Project duration: 2010-2013 Planned meetings: 2010/2011, 2012, 2013. Outputs: recommendations of the CRP Team Final report at the end of 2013 IAEA publication summarizing the findings of the CRP
Coordinated Research Project on Process Oriented Knowledge Management Questions to be answered during the CRP: How to make better use of human resources; How to integrate work activities into a managed system; How to be more consistent and systematic; How to leverage and measure overall performance of a group of NPPs ( Fleet Concept ).
Coordinated Research Project on Process Oriented Knowledge Management Participating countries/organizations: Bulgaria (Technical University of Sofia/Kozloduy NPP), China (Shanghai Nuclear Engineering Research & Design Institute (SNERDI), Malaysia (Malaysia Nuclear Agency), Romania (Romanian Authority for Nuclear Activities Institute for Nuclear Research/Cernavoda NPP), Russia (All Russian Research Institute for Nuclear Power Plants Operation (VNIIAES) and JSC OKB Gidropress USA (EXCEL Services Corporation). The second year contracts / agreements are under preparation.
Coordinated Research Project on Process Oriented Knowledge Management As a results of the 1 st CRP Meeting the following activities were completed: Participated in introductions and review of reference documents Reviewed in detail the generic POKM Approach contained in IAEA NG-T-6.12 (Final Draft), Process-oriented Knowledge Management in Nuclear Operating Organizations Presented Member State CRP objectives Developed a detailed work plan using steps described as the POKM Road Map Prepared a Draft Gant Project Chart Developed CRP Template for 1st year project report Completed meeting report 37
Coordinated Research Project on Process Oriented Knowledge Management The action plan for the first year of the CRP: Each CRP sub-project created a draft plan at the meeting. Member sponsors should revise/approve the plan by about May 1, 2011. Work can commence after Sponsor approval as determined by the Revision 0 Project Plan. Each CRP sub-project report is due to IAEA by 30 November 2011. 38
Integrate and Continuously Improve PROCESS TECHNOLOGY STRATEGY IMPEMENTATION PEOPLE 39 39
..thank you for your attention 40