Nuclear. Good to know! Certification Course Special Trainings. Tailored Inhouse-Programs based on IAEA-Methodology. Define Policies and Strategies in

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1 Nuclear Knowledge Management Certification Course Special Trainings Good to know! Tailored Inhouse-Programs based on IAEA-Methodology Define Policies and Strategies in Nuclear Knowledge Management Grow Human Ressources and improve Knowledge Transfer Implement Methods and Tools for Nuclear Knowledge Management Network for Education, Training and Learning Learn with the Pioneers in Nuclear Knowledge Management Based on the methodology and guidance of the IAEA

2 2 KM is at the heart of safety. Andreas Brandner CEO, NKMI The mission of the Nuclear Knowledge Management Institute is to develop excellence in nuclear knowledge management for a safe, secure and sustainable use of nuclear energy. Nuclear knowledge management is an integrated, systematic approach applied to all stages of the nuclear knowledge cycle, including its identification, sharing, protection, dissemination, transfer and preservation. It is a challenge not only for nuclear companies but also for nations being responsible for the safe, secure and sustainable use of nuclear knowledge. This interdisciplinary task demands for an elaborated methodology combined with experienced experts in the nuclear field. The Nuclear KM Institute provides an integrated and ambitious program in a compact way enabling companies to establish nuclear km units and programs professionally. Only internationally approved concepts, methodologies and instruments developed and implemented by the IAEA are taught at the state of the art and the international requirements, standards and guidelines are considered. We can promise this, because our trainers are coauthors of most of these standards and guidelines, being pioneers in the field. Fukushima has demonstrated, dramatically, the importance of good nuclear knowledge management through the lack of it. It was vital, that information should reach the right people, in the right place. However, not all needed nuclear knowledge was available on the spot. Knowledge is the nuclear industry s most valuable asset, without which it will cease to operate safely. This program delivers the fundaments to understand these challenges and to implement knowledge management for safe, secure and sustainable operations. The Nuclear KM Institute offers inhouse programs tailored to the specific needs of countries or companies. The Certification Course with its 2 modules lasting for 12 days offers a comprehensive and sound basis for the implementation of nuclear km programs. The Certificate of the Nuclear KM Institute confirms the learning success of the participants. The special seminars complement the Certification Course deepening the knowledge in selected topics. The managing of nuclear knowledge can be learned and it has to be learned it does not appear on its own to reach the highest level of safety. Dr. Yanko Yanev Unit Chief, IAEA Nuclear Knowledge Management is the most critical challenge for the future of the nuclear industry and the key to safety, security and sustainability. This challenge is complex and the responsibility of nuclear knowledge managers is tremendous. An excellent education and training at the state of the art is an essential resource for the successful implementation of nuclear km programs and the maintaining of the highest level of safety. The Nuclear Knowledge Management Institute is a unique organization bringing together the most qualified experts in this field, the ones that also IAEA works with. Given a decade of experience in km education, the Nuclear KM Institute is the first address for professional trainings in the field of nuclear knowledge management.

3 3 Nuclear Knowledge Management Courses - Content Education AS Certified Nuclear Knowledge Manager 4 modules of the certificate course 5 MODULE MODULE Special seminars 7 IC Reporting Workforce Planning...7 Knowledge Loss Risk Management National Knowledge Management Strategies Contact Information 9

4 4 KM is at the heart of safety. Education As Certified Nuclear Knowledge Manager The Certificate Program in Nuclear Knowledge Management with its 2 modules is the essential qualification as a Nuclear Knowledge Manager. It provides the knowledge to establish and improve nuclear knowledge management programs in a nuclear power company. The Certificate is an acknowledgement of the Nuclear Knowledge Management Institute for the high level education in nuclear knowledge management. It confirms, that its holder knows the concept, requirements, methods, instruments and documents in nuclear knowledge management, has learned about best practices and practical experiences, has built a positive relationship with the most experienced experts in the field of nuclear knowledge management, is able to apply the learnings to the own context. The essentials of nuclear km in two modules 2 Modules each 6 days give a very compact insight into the field of nuclear km. All lessons are given by experienced practitioners, consultants, scientists or international experts. Each module is carefully prepared with the participants that are provided with literature and resources in advance. The trainers apply a mix of learning methods to give deep insight and to be able to discuss and reflect the topics. After the modules assignments help the participants to internalize the theory and transfer the learnings into practice. The participation at the 2 modules with its assignments and the passing of an exam are the preconditions to receive the Certificate. NUCLEAR KNOWLEDGE MANAGEMENT CERTIFICATE ASSIGNMENTS AND EXAM MODULE 1 - KNOWLEDGE MANAGEMENT AND LEADERSHIP General overview, challenges and opportunities Politics, Strategy & Organization Assessing, Measuring and Communicating Knowledge Human Resource Management and Development Knowledge Sharing Reflection and transfer MODULE 2 - KNOWLEDGE PROCESSES AND MEDIA Knowledge Processes; KM in Business Processes Learning in Processes, from Projects and Incidents Information and Documentation Knowledge Portals and Tools Innovation Management, Creativity Techniques Reflection & Transfer BEST PRACTICES

5 5 Modules of the certificate course Module 1 Knowledge Management and Leadership 1 The Module 1 gives a comprehensive understanding and knowledge of the concept and the requirements of knowledge management combined with all methods and instruments to implement and institutionalize Nuclear KM. Policies, strategies and organization are related to cultural and leadership aspects. The development of human resources and the establishment of a knowledge-sharing culture are key topics of this module. General overview, challenges and opportunities Politics, Strategy & Organization Get the Big Picture of Nuclear KM: An Introduction Understand the general, global requirements to Nuclear KM Learn about integrated practices of successful Nuclear KM Know about the global nuclear knowledge partnerships, communities and resources Analyze the different national and typical company requirements and define KM-Politics Develop KM-Strategies for nations, companies and R&D-Organizations Integrate NKM into the Management- System; Implement a KM-Organization and KM-Processes Set up and implement a NKM-Project Assessing, Measuring and Communicating Knowledge Apply a Nuclear KM-Assessment Publish a Nuclear Knowledge Report, measure knowledge Benchmark Nuclear Knowledge using relevant indicators Communicate on Nuclear Knowledge internally and externally Human Resource Management and Development Manage and develop Human Resources Professionalize Nuclear Education; Implement Training & Learning Strategies and Techniques Introduce Skills Management and Workforce Planning Assess the Knowledge Loss Risk; Implement Leaving Experts Debriefings and Arriving Expert Onboardings Knowledge Sharing Cultivate a Knowledge Sharing Culture Learn about Methods for Knowledge Sharing Create Communities of Practice; learn from Case Studies and Best Practices Relate KM and Procurement Management Reflection and transfer Deepen your knowledge through discussions Transfer your learnings into practice

6 6 KM is at the heart of safety. Module 2 Knowledge Processes and Media 2 The Module 2 provides insights and practical competence in designing knowledge processes and applying adequate technologies to support these processes. Sharing knowledge is as important as creating new knowledge, learning in processes and from projects and as the capturing and protection of knowledge. State of the art technologies supporting and enabling nuclear knowledge management are presented respective to a safe, secure, efficient und sustainable use of knowledge. Knowledge Processes; KM in Business Processes Learning in Processes, from Projects and Incidents Identify and design Knowledge Processes Learn about Methods and Tools for Knowledge Preservation Manage the Performance with a Knowledge Management System Use KM in Construction and Deconstruction Projects Improve Learning from Projects, Debriefings Anchor Learning in Processes Capture Learnings from Incidents Apply Tacit Knowledge Capturing Techniques Information and Documentation Manage Nuclear Information Preserve nuclear information and records Use the IAEA Archive of Free Accessible Web-based Nuclear Information Build up electronic guidelines Knowledge Portals and Tools Design and Implement a Knowledge Portal Define and design Knowledge Services Achieve Knowledge Compliance Learn about requirements to IT Innovation Management, Creativity Techniques Improve Research and Innovation Management in the Nuclear Field Use Creativity and Collaboration Techniques Manage Personal Knowledge Protect Intellectual Property Rights in KM Reflection & Transfer Deepen your knowledge through discussions Transfer your learnings into practice

7 7 special seminars Nuclear Knowledge Reports The effective management of nuclear knowledge has become a critical factor for the nuclear industry. Due to the steadily growing amount and complexity of knowledge, an instrument is needed to define the policy, strategy, responsibilities, activities and measurements in nuclear knowledge management. The nuclear knowledge report is an essential instrument to integrate all these aspects in a transparent way, that promotes communication on nuclear knowledge with relevant stakeholders, in order to adequately meet the demands for transparency and verification. This special seminar offers an introduction to the methodology of Nuclear Knowledge Reporting with practical examples and experiences in the implementation process of nuclear knowledge reporting. Learnings Understand principles of the managing and measuring of nuclear knowledge, overview on methods to measure knowledge Get an overview on existing methodologies to measure knowledge Define the KM-Policies and KM-Strategies and deploy the model of the Knowledge Report Find the relevant measures and measurements Learn from case studies and best practices Integrate the process of knowledge reporting and integrate it into the business process Learn how to introduce a Knowledge Report into the organization Use the Knowledge Report for comprehensive internal and external communication Discussion and Transfer Workforce Planning Human resources are key to the safe, sustainable and efficient nuclear industry. Nuclear workforce planning programs focus on three main objectives: determining and anticipating the required competencies according to mission deliveries, developing policies and measures to attract and retain skills and adjusting the current workforce to future needs (training, mobility, competencies reallocation across units, redefining posts, etc). These objectives and measures must be managed professionally including transparent indicators. The seminar offers guidance to implement and improve workforce planning programs in practice. Learnings Analyze the requirements to nuclear workforce planning and define main objectives Understand the concept of workforce planning, its components and instruments Learn from best practices in nuclear workforce planning Define the requirements to IT supporting nuclear workforce planning Analyze the status of workforce planning and human resource development in your company/organization Plan and staff new nuclear power programs Develop a plan how to implement and improve your Workforce planning Discussion and Transfer

8 8 KM is at the heart of safety. Knowledge Loss Risk Management This one-day seminar provides the theoretical background and the practical guidance to assess the knowledge loss risk in a nuclear power plant. Risk Managers as well as Knowledge Managers learn how to design a specific assessment based on the methodology of the IAEA. The knowledge loss risk assessment is an essential instrument to give transparency on the critical human resources long before it is lost - through the aging of the workforce or attrition. Learnings Learn about the consequences and risks of loosing knowledge and how to explain the need for a knowledge loss risk assessment Understand the concept, method and procedure of the knowledge loss risk assessment Integrate the knowledge loss risk assessment into the Risk Management and Knowledge Management Concepts Discussion and Transfer National Nuclear Knowledge Strategies The assurance of the availability and proper use of Nuclear Knowledge in society is not only a task of nuclear companies. Citizens, NGOs and representatives of local, regional, national and international communities expect from nations, that they have a clear understanding of the challenges and risks of nuclear energy and apply related strategies in an adequate way. Nations have the responsibility to assess the given risks of knowledge loss, to develop nuclear knowledge and to guarantee the proper, safe, secure and sustainable use of knowledge. This seminar gives responsible and interested politicians, managers, officials, regulators or NGOs in the nuclear field an understanding of the challenges of national nuclear knowledge management and gives guidance to develop National Nuclear Knowledge Policies and Strategies. Learnings Get the Big Picture of Nuclear KM: An Introduction Understand the general, global requirements to Nuclear KM; Responsibilities and tasks for Nations and Regions in Nuclear KM Learn about good practices and understand the risk scenarios. Develop a National KM Policy Define and operationalize a National KM Strategy Commit all partners to the National Nuclear KM Strategy and measure results Discussion and Transfer

9 9 Contact Information Address: Gersthofer Straße 162, 1180 Vienna, Austria Phone: Fax: Website: