University of Miami Last Revised School of Business September, 2010 Christine M. Hagan, Ph.D. Department of Management 414-S Jenkins Bldg 305-284-1380 chagan@miami.edu Current Academic Rank: Primary Department: Secondary or Joint Appointments: Citizenship: Lecturer Management None USA HIGER EDUCATION Institutional (institution; degree, dates conferred): Ph.D. in Business Administration, Florida Atlantic University (Boca Raton, FL) awarded August 1999. Concentration in human resource management, and general management (Department of Management, International Business, and Entrepreneurship) MBA, Fairleigh Dickinson University (Madison, NJ), 1990. Concentration in management and human resource administration. BA, Caldwell College (Caldwell, NJ), 1972. Liberal arts. Certification, licensure (description; board or agency; dates) Certified Employee Benefits Specialist (CEBS), The International Foundation of Employee Benefit Plans and The Wharton School. Fellow, International Society of Certified Employee Benefits Specialists (1990-1994). Member, Pi Delta Epsilon (National Honorary Journalism Fraternity) (1972). Non-Institutional (description, dates) EXPERIENCE Academic (institutions; rank/status; dates) University of Miami, School of Business Administration, Lecturer (full-time since August, 1999) 1996-present Florida Atlantic University, College of Business 1993-1999 Instructor
Non-Academic (description/dates): GENERAL ELECTRIC; Stamford, CT 1988-1992 As Internal Consultant to 10 financial service businesses within GE Capital, provided advice and expertise concerning pay strategies that would advance the mission, management objectives and organizational style of each business. Designed and developed recognition and reward systems ranging from broad-based, company-wide, success-sharing programs to highly customized, business-specific, incentive plans. Advised top management concerning recognition and reward philosophies and strategies. Directed the revision of the corporate pay structure to support vigorous downsizing efforts. MONTEFIORE MEDICAL CENTER; New York, NY 1985-1988 As Director of Compensation, Benefits and HR Planning, managed programs covering 8,000 employees - executive, professional and hourly, involving five different labor unions. Designed and developed compensation and benefits strategies to attract and retain management talent. Conducted occupational studies and developed short and long-term recruitment/retention strategies in order to respond to rapid shifts in health care industry. Participated in union negotiations and directed implementation of collectively bargained agreements. Represented Medical Center in all grievances and arbitrations involving compensation issues (approximately 25 per year). RKO GENERAL; New York, NY 1980-1985 As Corporate Compensation Manager, directed total compensation program covering employees at all levels. Upon promotion to newly-created Assistant Director, Human Resources position, worked on several key, high-visibility projects: developed HR policy; directed benefits cost containment review; designed and implemented major health care benefits plan revision; designed and implemented 401(k) plan; worked with Corporate CEO to develop MBO-based incentive plans for senior management in newly centralized environment. MONTEFIORE MEDICAL CENTER; New York City, NY 1978-1980 Compensation Manager UNIVERSITY OF NORTH CAROLINA; Chapel Hill, NC 1974-1978 Compensation Analyst FIRST JERSEY FINANCIAL SERVICES; Jersey City, NJ 1972-1974 Personnel Generalist Military (branch; rank; responsibilities; dates) Consulting Experience SWEDA INTERNATIONAL; Boca Raton, FL. 1997-1998 Conducted Employee Input Surveys concerning strategic and customer service issues (four iterations over 2 years) GREENBERG TRAURIG; Miami, FL 2002 Provided expert opinion concerning credentials relating to immigration/work visa situations.
PUBLICATIONS Books and monographs published: Juried or Refereed Journal Articles and Exhibitions: Hagan, C. M., Konopaske, R., Bernardin, H. J., & Tyler, K. (2006). Predicting assessment center performance with 360-degree, top-down, and customer-based competency assessments. Human Resource Management, 45(3), 357-390. Hagan, C. M. (1996). The core competence organization: Implications for human resource practices. Human Resource Management Review, 6(2), 147-164. Bernardin, H. J., Hagan, C. M., Schubinski, M., & Johnson, D. L. (1997). The Security Officer Profile (SOP). Security Journal, 8, 195-200. Schuster, F. E., Morden, D. L., Baker, T. E., McKay, I. S., Dunning, K. E., & Hagan, C. M. (1997). Management practice, organization climate, and performance: An exploratory study. Journal of Applied Behavioral Science, 33(2), 209-226. (Editor Clayton P. Alderfer, wrote the following comment concerning this paper: I know of no study - even exploratory or less modest in its claims - in the more than 5 decades of OD practice that has produced similarly strong and favorable results with the degree of rigor... present in this one. p. 131) Referred Proceedings Referred Chapters in Books Hagan, C. M. (2010). Compensation and benefits administration. In H. J. Bernardin, Human Resource Management: An Experiential Approach (5th edition). NY: McGraw-Hill/Irwin. Hagan, C. M. (2007). The role of globalization in HR policy and practice. In H. J. Bernardin, Human Resource Management: An Experiential Approach 4th edition). NY: McGraw-Hill/Irwin. Hagan, C. M. and Bernardin, H. J. (2003). Customer feedback as a critical performance dimension: Review and exploratory empirical examination. In L. L. Neider & C. A. Schriesheim, New Directions in Human Resource Management. Greenwich, CT: Information Age Publishing. Bernardin, H. J., Hagan, C. M., Kane, J. S., & Villanova, P. (1999). Prescriptions for effective performance management: Precision in measurement with a focus on customers and situational constraints. In J. W. Smither (Ed.), Performance Appraisal: State-of-the-Art Methods for Performance Management (pp. 3-48). San Francisco CA: Jossey-Bass. (This is the framework chapter in a book included in the APA series.) Other works, publications and abstracts (Book Review) Hagan, C. M. & Peterson, M. (1999). Work and Pay in the United States and in Japan. Administrative Science Quarterly, 44(3). Other Works Accepted for Publication None at this time
Manuscripts Under Review/Revision Bernardin, H.J., Hagan, C. M., Konopaske, R., & Tyler, K. A comparison of adverse impact levels based on top-down, multisource, and assessment center data. Under review at Journal of Management, submitted 7/29/2010. Working Papers PROFESSIONAL Tyler, K., Hagan, C. M., Bernardin, H. J., Konopaske, R. A comparison of adverse impact levels based on top-down, multi-rater, and assessment center data for retail management selection. (Paper to be submitted to Human Resource Management) Tyler, K., Hagan, C. M., Konopaske, R. & Bernardin, H. J. The predictive validity of an assessment center, a multirater appraisal system and top-down appraisal for selecting retail store managers. Bernardin, H. J., & Hagan. C. M. The psychometric properties of customer feedback. Bernardin, H. J., Hagan, C. M., Ross, S. J., & Kane, J. S. The effects of a 360-degree appraisal system on managerial performance. (Paper to be re-submitted to Academy of Management Journal as three-year longitudinal study.) Funded Research Performed (include all grants received, identifying principal investigator and the amounts and dates of the awards): Hagan, C. M. A study of the relationship between employee satisfaction and customer perceptions of service quality (Dissertation). This study was financially supported by a $1,000 research grant obtained in 1999 through Florida Atlantic University s Sponsored Research Division. Editorial Responsibilities (include editorships, editorial boards, reviewing) Ad hoc editing for Human Resource Management (Wiley) Professional and Honorary Organizations (member; officer/date) Honors and Awards Post-Doctoral Fellowships Member, Academy of Management (Division memberships: Human Resource Management; Organizational Development) Member, Society for Human Resources Management (SHRM) (Faculty Coordinator for UM Student Chapter) Member, Greater Miami Society for Human Resource Management (GMSHRM) Member, American Society for Training and Development (ASTD) Member, World-at-Work (formerly, American Compensation Association) Recipient, research/teaching fellowship to pursue doctoral degree, Florida Atlantic University, 1993-1999. Recipient, Pinnacle Club Award for outstanding professional contribution, General Electric Capital Corp., 1989, 1990. Recipient, full tuition assistance for MBA studies (1985-1990). Recipient, full tuition scholarship to attend college (1968-1972). Recipient, full tuition scholarship to study International Relations at United Nations (1972). Recipient, Special Political Science Award for outstanding academic achievement (1972).
Other Professional Activities (e.g., refereed papers presented; conference proceedings, seminar or conference panel member, professional affiliations and memberships, etc.) Kane, J. S., Hagan, C. M., Konopaske, R., Bernardin, H. J., & Thomason, S. (2007, August). The effect of forced-choice rating systems on ratee perceptions of organizational justice. Paper presented at the annual meeting of the Academy of Management, Philadelphia, PA. Hagan, C. M., & Peterson, M. (1999, August). Cultural specifics and universals in employee responses to pay contingencies. Paper presented at the annual meeting of the Academy of Management, Chicago, IL. Bernardin, H. J., Hagan, C. M., & Hennessey, H. W. (1995, August). Leniency error as a function of rater accountability and criterion specificity. Paper presented at the annual meeting of the Academy of Management, Vancouver, B.C. Bernardin, H. J., Hagan, C. M., & Kane, J. S. (1995, May). The effects of a 360-degree appraisal system on managerial performance: No matter how cynical I get, I can t keep up. Paper presented at the tenth annual conference of the Society for Industrial and Organizational Psychologists, Orlando, FL. TEACHING Teaching Awards Received: Excellence in Teaching Award, 2001. University of Miami School of Business Nominated for UM Excellence in Teaching Award, December, 2004 Teaching Specialization (Note briefly courses taught; new courses developed, innovative or experimental teaching, multi-media development, cases) Undergraduate classes: Human Resource Management (MGT302): Spring, 2010; Spring, 2009; Spring, 2008; Spring, 2007; Spring, 2006; Fall, 2005; Spring, 2004; Fall, 2003; Spring, 2003; Fall, 2002; Spring, 2002; Fall, 2001; Spring, 2001; Fall, 2000; Spring, 2000. Compensation and Benefits Management* (MGT428): Fall, 2009; Fall, 2008; Fall, 2007; Fall, 2006, 2005, 2004, 2003, 2002, 2001, 2000; Spring, 2000; Fall, 1997. Training and Development* (MGT308): Fall, 2009; Fall, 2008; Fall, 2007; Fall, 2006, 2005, 2004, 2003, 2002, 2001, 2000, 1999; Fall, 1996. Organizational Development and Change (MGT480): Spring, 2010; Spring, 2009; Spring, 2008; Spring, 2008; Spring, 2007, 2006, 2005, 2004, 2003, 2002, 2001, 2000; Spring, 1998; Fall, 1998; Spring, 1997. HR Selection* (Spring, 2003, 2002, 2001). Labor & Employee Relations (MGT538): Fall, 2004. International Business (MGT349): Fall, 1999. Comparative Management (MGT351): Spring, 2000.
Graduate classes: Human Resource Systems (MGT623): Fall, 2010; Fall, 2009; Fall, 2008; Fall, 2007; Spring, 2007(WP); Spring, 2006 (WP); Fall, 2006; Spring, 2005; Summer, 2004 (WP). Human Resource Management (MGT602): Spring, 2004, 2003. Special Graduate Programs: Human Resource Management (MGT602): Tampa EMBA, Summer, 2003; and Orlando EMBA, Spring, 2002; Space Coast MOT: Spring, 1999. Management and Organizational Behavior (MGT651): Nassau, Bahamas MBA, Spring, 2002; and Palm Beach Gardens MOT, Fall, 2001. * Since no suitable experiential texts exist in this area, developed all classroom materials: cases, supplemental readings, group discussion templates, etc. Thesis and Dissertation Advising/Post Doctoral Student supervision (chair or committee member, topic, student name, date) SERVICE University Committees and Administrative Responsibilities: Faculty Moderator, student chapter of Society for Human Resources Management (SHRM), 2000 - present Community Activities: Member, Board of Trustees, City of Aventura (FL) Police Officers Pension Plan (7/2004 to present) Citizen Review Panelist, Florida Foster Care Project, 1994-1999