GlobalGuard Alarm System

GlobalGuard Alarm System Software Operating Manual 1

CONTENTS SYSTEM REQUIREMENTS AND 3 FUNCTION OVERVIEW IMPORTANT NOTE WHEN RUNNING SOFTWARE 4 GlobalGuard PC Setup Software Operating Instructions 5 1. Instructions for installation 5 2. GlobalGuard PC Setup Software 5 Operating Instructions 2-1 Control Panel PIN code and changing 5 2-2 Home Page 6 2-2-1 Show device information 6 2-2-2 Configuring Programme Key 7 2-2-3 Executing a Programme key 7 2-3 Sync 8 2-4 Event Log 8 2-5 Add Device 9 2-5-1 Add New Device 9 Part-Arm I/II setup of security device 10 2-5-2 Replace Device 11 2-6 Settings 12 2-6-1 Programmes 12 2-6-1-1 Adding a new Programme 13 2-6-1-2 Maintaining Programme 13 2-6-2 Event 14 2-6-2-1 Adding New Event 14 2-6-2-2 Maintaining Event 14 2-6-3 Schedule 17 2-6-3-1 Adding New Schedule 17 2-6-3-2 Mainitaining Schedule 17 2-6-4 Device 19 2-6-5 System 20 2-6-5-1 User 20 2-6-5-2 Siren 20 2-6-5-3 Time and date setup 21 2-6-5-4 Control Panel 21 2-6-5-5 Friedland Spectra 21 Lighting Controller (Optional) 3. Exiting the software 21 GlobalGuard Remote Access Web Software 1. Registration process 22 2. Home page 22 3. Security page 22 4. Home Automation page 23 5. Video Playback page 23 6. Camera View 24 7. Settings 24 - Camera Settings 24 - Contact Settings 24 - Account Settings 24 8. Resetting the password 25 GlobalGuard Remote Access App 26 GlobalGuard Camplay software 27 Troubleshooting 30 Notes (Password record) 32 2

SYSTEM REQUIREMENTS AND FUNCTION OVERVIEW 1. The HISK1 kit should be installed as a minimum to use any of the software 2. Requirements for PC setup software: - PC Operating system: Windows XP / Windows 7 - CPU: Core 2 Duo - RAM: 2GB - Hard Drive space: 20GB (requires at least 20G of space available on your PC s hard drive to install the drivers, Microsoft.Net Framework and Globalguard PC software) - Not compatible with Apple MAC PCs 3. Requirements for remote web access: - Unrestricted home broadband internet connection - Wired/Wireless WIFI router with x2 spare LAN ports (x1 for IP gateway and other for an optional IP Camera if added in future) - PC Operating System: Windows XP/Vista/Window7 - Internet Explorer 6.x or higher Internet Web Browser - CPU: Pentium 4, 1GHz or above - VGA Card Resolution: 800x600 or above - Video Memory Size: 128Mb or above - Recommended internet upload speed 512kbp/s for 1 x IP Camera (optional HIS5A product) or 2Mbp/s for 8 x IP cameras connected 4. The GlobalGuard PC setup software is used to do the following: - configure the system settings in the system - adding devices to the system - set up home automation controls - operate function keys I/II/III from when you are in your home while the software is open 5. The GlobalGuard online remote access web software at; https://globalguard.friedland.co.uk is used to do the following when your PC is connected to the internet and you have created an online account: - control the security functions (i.e, arm/disarm) and check status - activate home automation programmes - view/playback up to 8 CCTV cameras (when optional camera(s) added to system) - setup accounts and email contacts 6. Mobile devices compatible with the GlobalGuard remote access App: - Apple IOS: iphone1/2/3/4, ipad1/2, ipod Touch 4 - Android: Android phone V2.X, tablet PC up to V4.0 7. Accessible and configurable Control Panel settings include: - Home automation Programmes: Supports up to 16 programmes. - Home automation Events: Supports up to 32 events. - Home automation Schedules: Supports up to 32 schedules. - Event Log: Browse the Control Panel event log. Supports up to 100 events. - Device Setup: - Security Devices: (1)Remotes / Detectors: for security transmitting devices; supports following devices Up to 32 wireless PIR movement detectors and or Magnetic door/window contact detectors Up to 8 Remote controls Up to 6 Remote Keypads Smoke detectors and so forth. - Home Automation devices Control: for Home Automation receiver devices; supports configurations for up to 32 devices including Plugin / Bayonet lamp holders and so forth. - System Setup: 1). User: User settings; supports up to 6 online users including Admin. 2). Siren: Siren settings and Test. 3). Time: the Control Panel time settings. 4). Control Panel: Control Panel settings. 5). Spectra Lighting Settings For optional Friedland Spectra receiver module 3

IMPORTANT NOTE WHEN RUNNING SOFTWARE Ensure the correct time/date has been set on the Control Panel to allow you to view the correct system date/time in different areas of the system such as the event log and live view CCTV. For setup please refer to pages 20-21. The PC setup software should not be operated in parallel with the online remote access web software or the mobile App. By doing so will prevent yourself or other home users from remotely viewing/controlling the security/home automation functions from the online web software or App. If the PC software is loading or running, then the 2 nd RF (wireless communication to Control Panel) LED on the IP gateway will turn orange colour and will prevent the system feeding back the current system status in the online web software Remember to Sync to save all settings made in the PC setup software and exit it before running the online web remote access software 4

GlobalGuard PC Setup Software 1. Instructions for installation: In order to use the PC setup software, your PC must be connected to the internet to download the free software from: www.globalguard.friedland.co.uk: 1. Install the PC software step by step after downloading it. Your PC may also require updating to Microsoft.Net Framework V4.0 which is automatically done during the installation. 2. Ensure your Control Panel and IP gateway both remain powered on. Your PC must also be connected wired or wirelessly to the same broadband router that the IP gateway is connected to (see the figure below). If wirelessly connected ensure it is within WIFI range of the wireless router 2. GlobalGuard PC Setup Software Operating Instructions When you attempt to configure the Control Panel via GlobalGuard PC setup software, please take note of the following during the process: 1. Do not configure the Control Panel using its keypad while the GlobalGuard software is still running as this may result in data inconsistency. 2. With the exception of actions such as Add Device / Replace Device / Remove Device, in order for other settings to take effect, the Sync function must be used to apply the new settings to the Control Panel. When you double click the GlobalGuard desktop icon, the system will automatically check to see if the IP Gateway has been connected to the network. If the IP Gateway has been found, the system will automatically access relevant data from the Control Panel. The process could take up to a few minutes; please wait for the system to read the data. Note: The 2 nd LED (RF indication) on the gateway will change from green to orange colour while the PC software is loading and during use of the software Gateway Router PC Note: 1) Ensure that both the router and PC are configured to have DHCP function enabled. 2) If the data transfer speed is too slow or seems to stop, check the network firewall setting. If the firewall is enabled, disable the firewall temporarily to allow data transfer. 3. Double-click the GlobalGuard shortcut icon shown below on your PC desktop. 2-1 Control Panel PIN code and changing The user access PIN code is used to access the Control Panel for either programming or controlling it. Once the system has finished reading the data, the system will prompt the user for Admin PIN code. Please note that in order to operate the system, you must enter the correct Admin PIN code. The factory preset Admin PIN code for the Control Panel is 1234. For security reasons, it is recommended that once you log into the system, go to Settings System User and change the default Admin PIN code. You will be taken to the main operating screen after the 5

system has validated the PIN code you have entered. 2-2. Home Page The GlobalGuard system is made up of 5 primary functional modules, namely: Home Page Sync Event Log Add Device Settings Main functions you will find under Home Page include: 1-1 Show device information 1-2 Configure a Programme Key. 1-3 Execute a Programme Key. 2-2-1. Show device information Click on any device to access a window (see below) that contains specific information about the device, such as Device Name, Device Type, Number, Location and so forth. Examples: When you click, the system will display this message window. CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate. When you click, the system will display this message window. 6

2-2-2. Configuring the Programme Keys Please take note of the following when you configure Programme Keys: 1. The Programme Keys I/II/III correspond to the Function key buttons I/II/III on the Control Panel, which means clicking the Programme Key I in the software interface or pressing the Function Key I on the Control Panel will activate the same Programme. 2. To configure a Programme Key, you should assign an existing Programme (or create a new Programme and designate it) to Programme Key I, II, or III. 3. If you have designated a Programme to a specific Programme Key previously, you will not be able to designate said Programme to another Programme Key. 4. For information about configuring a new Programme or maintaining an existing Programme, refer to Setting Programmes. Follow the steps described below to reconfigure Programme Keys: 3. The system will display a small function menu above the icon and you can specify the location of the programme key. In this example, [I] has been chosen and this means Programme Key [I] has been redefined to [Living1]. 4. After you have reconfigured the Programme Key, you will see [I] over [Living1]. 1. Click [Home Page] in the Top Menu. 2. Click on the [Living1] icon or any other available programme that may have been created as described later in this manual: 5. Remember that after you have finished a configuration, you must select the Sync function to apply the new settings to the Control Panel in order for the changes to take effect particular when trying to execute any of the blue Programme keys on the home page. 2-2-3. Executing a Programme Key Click the following buttons directly in this window to execute the corresponding Programme Key: : Execute Programme Key 1 : Execute Programme Key 2 : Execute Programme Key 3 7 The system will display one message window to inform the user whether the execution of the Programme is

successful or not. synchronizing. i.e.: Programme executed successfully 2-3. Sync The PC setup software is intended as an assistive program for the Control Panel setup. Setup is only complete after all the settings made on your PC have been applied to the Control Panel with the Sync function. Therefore it is imperative that the user sync the PC with the Control Panel after each modification of settings. If you close the PC software during setup, the Control Panel will not recognize any configuration you have made, with exception of Add Device/Remove Device. (These two actions take effect immediately.) To Sync, 1. Select [Sync] in the Top Menu. 2. Click the button located at the lower right hand corner of the screen. Important note during Syncing: When data is being synced to the Control Panel, any security functions and home automation Programmes, Schedules, and Events will not operate during this period. 2-4. Event Log The event log is a record of all activities executed by the Control Panel. This is primarily captured and stored in the Control Panel itself. The Event Log function is used to retrieve the latest event log from the Control Panel in the current window on your PC. The system will send the updated settings to the Control Panel. It is recommended that you perform this operation immediately after each settings change to ensure the data in the Control Panel is always up-to-date. Click the above button to load the latest event log from the Control Panel and display it on screen. The Sync window (see below) will appear whenever the system is writing data back to the Control Panel, indicating that the system is in the process of 8 The window (see below) will appear when the system is loading event log from the Control Panel, indicating that the system is in the process of synchronizing.

2-5. Add Device There are two ways to add new devices to the system; using the Control Panel (refer to Hardware manual) or using the GlobalGuard PC setup software. The PC software provides an intuitive interface so the user can add devices more easily. After the system has finished loading the latest event log from the Control Panel, it will be promptly displayed in the window. Note: The first two wireless security devices (PIR movement or door contact detector) added to the system will have a preconfigured 30 second entry/exit delay. It is recommended to install the 1 st detector (zone1) you add at the entry/exit point of your property The entry delay period for a security device can be setup in Advance Settings of that device. The exit delay can be setup in Settings-Device-Control Panel page 2-5-1. Add New Device On the interface screen you can find two buttons on the left side: [Add New Device] and [Replace Device]. As their titles suggest, [Add New Device] is to add a new device to the system, while [Replace Device] is to replace an existing device with a new one. On the right side are the icons of preconfigured device groups. The event log consists of the following information: Time Location Device/User /Action Name Message The date and time of the event. The place where the event happened. For instance, if a PIR detector assigned to Bedroom is triggered, the location column will show Bedroom. This column displays what or who triggered the event. If the event is triggered by a user, this column will display the name of the User (such as Admin or User1 ). This column shows the content of the event. To add a new device, all you need to do is to click on the [Add New Device] button, and then select a desired device icon and follow the screen prompts to complete the procedures. Note: All devices with exception to the optional GlobalGuard camera can be linked and displayed in this software. The camera is not displayed here and is only linked via the GlobalGuard remote access online software. Example 1: Adding a PIR movement detector: Note: Please also refer to the Hardware manual for information on how to configure the device into learning mode. 1. Click on the PIR Detector icon. 9

2. The software will issue a request to the Control Panel to go into code learning mode. 3. Press the learn/tamper button on the selected PIR detector within 30 seconds to transmit a code to be picked up by the Control Panel. is triggered, the camera assigned to the SAME location will start recording. Therefore you should plan beforehand and assign the location group carefully. 2) When the device is triggered, the Web software and the smartphone app will also inform the user of the location. So the correct setting of location is critical for the information. 3) After a security detector such as a wireless PIR or door contact detector has been added, the device number is the Zone Number (1-36) displayed at the top of the window. The zone number for each security device is stored in the Control Panel Note: See the screen prompt (also the figure below) to find out the location of the learn/tamper button on the device. After you press the learn/tamper button, the Control Panel will also beep to indicate the reception of the learning code. Part-ArmI/II setup of a security device All PIR movement and door/window contact security detectors can be also setup to operate with Part-Arm I or Part-Arm II security modes. 4. Once the system has learnt the device s code, the device setting window will appear up for you to configure the device s name, location, and security type: Name: Specify a name for easy identification. Location: Specify where the device is installed. Security Type: Specify the level of alarm when the device is triggered. If a group of detectors have been set so that they can activate in Part-Arm I, this means that when the Control Panel is armed in Part-Arm I mode, then only those detectors setup will become active. An example would be part-arming the ground floor of your home while you are gone to sleep so you can move around upstairs at night without initiating an alarm Part arm setup of a device can be done during the adding process or after the device has been added in Settings Devices. 5. After adding/replacing a security device (PIR or door/window contact detector) to the system, refit the detector in position to its battery cover before exiting the add device screen. This is will prevent the tamper alarm from initiating if the tamper button is press and release during final installation of a detector. IMPORTANT: Specify the Location of device carefully as it affects many aspects in the system: 1) If one or more IP cameras are installed in your system, then when a PIR or other type of detector 10

Select Advance Setting followed by any or both of the Part-arm-I or II selections 7. The system will promptly bring up the device setting window for you to configure the device s properties. Example 2: Adding a Home Automation device: 1. Click on the On/Off Plug icon. 2. The system will display the code learning prompt. 2-5-2. Replace Device 3. Follow the on-screen instructions to set the selected device into learning mode. 4. After the device is placed into learning mode, click the [Add Now] button on the screen. When you click the [Replace Device] on the left side, all existing devices will be displayed on the right panel. To replace a device, simply click on an icon and follow the screen prompts to complete the procedures. This function is useful whenever a device has become faulty. You can simply purchase the same device and use this function to replace the faulty one without having to make any configurations. The device will operate and function according to your previous settings. 5. Wait until the Control Panel issues the learning code command, and the code learning process for the device is complete. 6. The Control Panel will issue test commands, and you should see the selected lighting device go on and off to demonstrate that code learning has been properly completed. 11 Example: Replacing a PIR movement detector. CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate.

2-6. Settings 1. Click on the PIR movement detector icon. Concept of Programmes, Schedules and Event There are three ways to control home automation devices using the GlobalGuard system: Programmes : A Programme is a set of action(s) that are activated immediately when called upon by the user. These actions may include turning on/off the plugs, or changing the security mode of the control panel. Programmes can be assigned into Function keys I, II and III on the Control Panel so that they are activated when user presses those keys via the Control Panel, the home page of the PC setup software or via the online remote access software. 2. The software will issue a request to the Control Panel to go into learning mode. 3. Operate the learn/tamper button on the selected PIR device within 30 seconds to transmit a code to be picked up by the Control Panel. Events : An Event is a set of multiple actions that take place when the system is triggered by a detector. For example, an Event can be created to automatically turn on the porch lamp (connected to a ON/OFF device) when the door/window contact detector detects the front door opening. Unlike Programmes, Events are activated by detectors rather than activated upon request by the user. An Event can also be set to be triggered by a change in the security settings. For example, setting the Control Panel to ARM remotely through the website can turn on the light to warn off intruders. Schedules : A Schedule is a set of multiple actions that are activated when the preset time is reached. For example, one can create a Schedule to turn ON a table lamp connected to a ON/OFF plug at 6pm and OFF at 11pm on a daily basis or particular days. 2-6-1. Programmes 4. Once the system has learnt the device s code, the device setting window will appear for you to configure the device s properties. Refer to the previous section for details of the setting items. To create or maintain a Programme, select [Settings] in the top menu and click Programmes in the menu to the left. The system supports up to a maximum of 16 Programmes and once you have reached the maximum, the [Add New Programme] button will turn grey. 12

2-6-1-1. Adding a new Programme Click [Add New Programme] when you wish to add a new Programme to the system. The system will bring up the Setting Programme New Programme window for you to edit relevant details. For more information on Programme maintenance, refer to the section below 2-6-1-2 on Maintaining Programmes. The following section will cover relevant Programme maintenance information: Name: Programme Name; you may create a name for the selected Programme for easy identification. Number: Denotes the number of Programme currently available on the system; you can have up to a maximum of 16 Programmes. Icon: You can change the default icon into any other icon you prefer (the file extension for the icon must be in.ico ). Sound: Enable sound effect playback by the Control Panel; you can choose None or Chime sound. Programme: Shows the status of the selected Programme; click Enable to activate the Programme and Disable to deactivate it. Step1: Configure the type of security mode for the Control Panel to employ. Note: For detailed information on assigning a programme to a Programme Key, which correspond to a Function Key on the Control Panel, please refer to page 7. Example of Programmes could be using Function key I to activate a group of ON/OFF plug/lampholder devices ON and Function Key II to turn these OFF if pressed. Function key III to arm your system and turn ON an ON/OFF device at the same time, etc. 2-6-1-2. Maintaining Programmes To maintain an existing Programme, simply click on the icon of the desired Programme to access the Programme maintenance screen. You can choose up to 16 actions to be taken in a single Programme, including Sound (audio), Step1 (Control Panel security mode) and Step2 (customized Home Automation control actions) and so forth. The system will keep tally on the actions that you have configured and once you have configured 16 actions for a Programme, the system will lock the action setting mode and you will only be able to disable actions but not add new ones when that happens. CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate. 1. No Setting: Use the current security mode set for the Control Panel without making any change. 2. Fully Arm: the Control Panel will go into Fully Arm security mode. 3. Part-Arm-I: the Control Panel will go into Part-Arm-I security mode. You can check to see the acting zone detectors under Intruder Detector to find out which zone detectors will be activated in this security mode. 4. Part-Arm-II: the Control Panel will go into Part-Arm-II security mode. You can check to see the acting zone detectors under Intruder Detector to find out which zone detectors will be activated in this security mode. 5. Disarm: the Control Panel will disable security mode. 6. Holiday Arm: the Control Panel will go into Holiday Arm security mode. Step2: Configure the type of action for Home Automation controllers to take. 1. No Action: No action taken on any ON/OFF home automation receiver device. 2. All On: Home Automation controllers will turn on all ON/OFF receiver devices that have had their All On option checked under Home Automation setting. 3. All Off: Home Automation controllers will turn off all ON/OFF receiver devices. 4. Individual: Home Automation controllers will perform the action that the user has selected and customized (Turn On/Off ) for corresponding ON/OFF receiver devices. : Click this button and the system will display where the selected Programme is applicable for your 13

reference. Example: 2-6-2-1. Adding New Event Click [Add New Event] when you wish to add a new Event to the system. The system will bring up the Setting Event New Event window for you to edit relevant details. For more information on Event maintenance, refer to section 2-6-2-2 on Maintaining Events below. 2-6-2-2. Maintaining Events Click and the following window will pop up. To maintain an existing Event, simply click on the icon of the desired Event to access the Event maintenance screen. Please note that an Event must comprise a detector/device trigger and Activate Actions The following section will cover relevant Event maintenance information: Name: Event Name; you may create a name for the selected Event for easy identification. Number: Denotes the number of Events currently available on the system; you can have up to a maximum of 32 Events. Step1: Specify trigger method (Device Triggered or System Triggered) 1. Setting an Event to be Device Triggered: This means that the selected Programme is used in Schedule 01 [Demo]. 2-6-2. Event To create or maintain an Event, select [Setting] in the Top Menu and click [Event] in the menu to the left. The system supports up to a maximum of 32 Events and once you have reached the cap, the [Add New Event] button will turn grey. (1) Device Trigger: You can specify the device (i.e Zone Detector / Device / Keypad / Remote that the system has learnt) to be triggered and the type of action that will trigger it. (2) Specify the security mode for the trigger to take effect. By default, the trigger will be applied to all security modes. This configuration is only needed when you have selected Device Trigger. (3) Specify the valid time for the trigger. By default, the trigger will be valid 24 hours around the clock. If the time for from is identical to the time for to, the trigger will remain active throughout the day (i.e. 00:00 ~ 00:00) If the time for from is greater than the time for to, the trigger will be active between the changes of calendar days (i.e. 22:00 ~ 08:00) If the time for from is smaller than the time for to, the trigger will be active during the specific time on a daily basis (i.e. 08:00 ~ 22:00) 14

Example: Device Trigger You can configure the system to take one of the following two actions: 1. Control Device: the system will take whatever action(s) you have configured for Control Device, including Sound. You can configure up to 16 actions. 2. Programmes: the system will execute the selected Programme. Example: Configuring the system to Control Device when the trigger has been set off. 2. Setting an Event to be System Triggered. (1) System Trigger: You can specify which system security mode the event will operate with when activated (2) Specify the valid time for the trigger. By default, the trigger will be valid 24 hours around the clock. If the time for from is identical to the time for to, the trigger will remain active throughout the day (i.e. 00:00 ~ 00:00) If the time for from is greater than the time for to, the trigger will be active between the changes of calendar days (i.e. 22:00 ~ 08:00) If the time for from is smaller than the time for to, the trigger will be active during the specific time on a daily basis (i.e. 08:00 ~ 22:00) Example: Configuring the system to execute a preselected Programme. Example: System Trigger Note: If System Trigger has been set as the source of trigger, ensure the selected Programme does not involve actions that will toggle the change of security modes. When the system identifies such conflicting configuration, it will disable the Programme and render it unavailable to the user. Refer to the following example: Step2: Specify the action to be taken when the trigger has been set off. 15

Example: Using System Trigger the change of the Control Panel security modes. As you can see in this example, all Programmes have been disabled by the system. This means that all of the Programmes available involve the change of the Control Panel security modes. Step3: Specify the duration of delay time for Action 2 to be executed (Optional) Example: Setting the delay time to 5 seconds before Action 2 is executed. Example: This is what will happen if you try to skip ahead to Step2 and have the system execute the Programmes. In this example, we will select Programme1. Step4: Activate Action 2 (Optional) The steps and rules for Action 2 are identical to what have been covered for Action 1. Refer to the descriptions for Action 1 if needed. If you wish to simplify the configuration process, simply complete the settings for Step1 and Step2; Steps 3 and 4 are optional. When you go back to Step1, you will find that System Trigger has been made unavailable. This means that the Programme that was selected previously involve 16

2-6-3. Schedule To create or maintain a Schedule, select [Setting] in the top menu and click [Schedule] in the menu to the left. The system supports up to a maximum of 16 Schedules and once you have reached the maximum, the [Add New Schedule] button will turn grey. Schedule to be triggered. 1-2. Specify the security mode for the trigger to take effect. By default, the trigger will be applied to all security modes. 2. Setting a Schedule to be triggered Weekly: 2-6-3-1. Adding New Schedule Click [Add New Schedule] when you wish to add a new Schedule to the system. The system will bring up the Setting Schedule New Schedule window for you to edit relevant details. For more information on Schedule maintenance, refer to section 2-6-3-2 below on Maintaining Schedules. 1-1. Set Action Time: Specify the time for the weekly trigger. 1-2. Specify the security mode for the trigger to take effect. By default, the trigger will be applied to all security modes. Example of a schedule might be activating an ON/OFF plugin device to turn ON a table lamp on a daily basis between 7pm and 11pm whilst you are away from your home. 2-6-3-2. Maintaining Schedules To maintain an existing Schedule, simply click on the icon of the desired Schedule to access the Schedule maintenance screen. The following section will cover relevant Event maintenance information: Name: Schedule Name; you may create a name for the selected Schedule for easy identification. Number: Denotes the number of Schedules currently available on the system; you can have up to a maximum of 16 Events. Step1 Specify trigger mode (Fixed Time and Weekly). Step2 Specify the action to be taken when the trigger has been set off. You can configure the system to take one of the following two actions: 1. Control Device: the system will take whatever action(s) you have configured for Control Device, including Sound. You can configure up to 16 actions. 2. Programmes: the system will execute the selected Programme. 1. Setting a Schedule to be triggered at Fixed Time: 1-1. Set Action Time: Specify the time for the 17

Example: Configuring the system to Control Device when the trigger has been set off. Step3: Specify the duration of delay time for Action 2 to be executed (Optional) Example: Configuring the system to execute a preselected Programme. Example: Setting the delay time to 1 minute before Action 2 is executed. Note: Please ensure that Programmes that involve the action of disarming security modes may not be included in a Schedule. When the system identifies such conflicting configuration, it will disable the Programme and render it unavailable to the user. Refer to the following example: Example: As you can see, Programme02 has turned grey in the following screenshot. This means that Programme02 contains action that disarms the Control Panel's security mode. Step4: Activate Action 2 (Optional) The steps and rules for Action 2 are identical to what have been covered for Action 1. Refer to the descriptions for Action 1 if needed. If you wish to simplify the configuration process, simply complete the settings for Step1 and Step2; Steps 3 and 4 are optional. CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate. 18

2-6-4. Device To maintain the contents of device information, select [Setting] in the Top Menu and click [Device] on the menu to the left. You will see the devices that have completed the code learning process in the window on the right. Simply click the desired device to access the edit window. : Different device types would have different advanced settings. Example: When you click window will pop up., the following This means that the selected ON/OFF Plug is used in all the functions (represented by different icons) appearing in the window. Example: The following window will appear when you click On/Off Plug 1. Example: Click will be displayed. and the following information : Use this function to display which Programme(s), Event(s) or Schedule(s) it will operate with. : Use this function to remove the selected device from the Control Panel. When you use this function to remove a device, all functions that involve the use of this device will be removed as well (including Programmes, Events, Schedules). If you have to purchase a new device to replace a faulty one, it is recommended that you use the Add Device Replace Device for the replacement. If you remove the device and add it again, you will have to reconfigure all relevant settings that you have previously made before. In above example (ON/OFF plug), All On enabled means that the device will operate when the All On function is selected to operate the device in a home automation Programme, Event or Schedule 19

2-6-5. System You can configure the following 5 system related settings here: 1. User 2. Siren 3. Time 4. Control Panel 5. Spectra Lighting Controller Details on each setting will be covered in the following section. : If a user is in possession of a remote, a remote control icon will appear next to the user in the edit window. 2-6-5-2. Siren You can configure relevant Siren settings here. For instruction on other detailed settings, please refer to the hardware instruction manual for the Control Panel 2-6-5-1. User You can maintain various types of user information (i.e. user name and PIN code) here. For instructions on other detailed settings, please refer to the hardware instruction manual for the Control Panel Note: 1. The PIN code for Admin may not be left blank. This restriction does not apply to other users. 2. To avoid potential confusion and difficulty in user management, identical PIN codes shared by two or more users will not be accepted. 3. PIN codes must 4 digits in length. 4. When a user does not have a valid PIN code or a remote, they will be shown as Disable on the list to the left. CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate. 20

2-6-5-3. Time and date setup You can configure the time and date on the Control Panel here. 2-6-5-5. Friedland Spectra Lighting Controller (Optional) This page allows you to set the settings for the Friedland Spectra Lighting Controller. For instruction on other detailed settings, please refer to the hardware instruction manual for the Control Panel : Click to sync the fields with your PC s current date and time. Example: The system will automatically fill in the current date and time on your PC into the corresponding fields when you click. 2-7. Exiting the software You will see the following prompt when you are about to exit the software. 2-6-5-4. Control Panel You can configure relevant settings for the Control Panel here. For instruction on other detailed settings, please refer to the hardware instruction manual for the Control Panel available at www.globalguard.friedland.co.uk It means that you have made changes to some settings in the software but did not use the Sync function to apply the changes you have made to the Control Panel. If that is the case, click No and use the Sync function to apply the changes you have made to the Control Panel. If you do not wish to apply the changes you have made, click Yes to exit the software. Note: Please note that actions such as Add Device / Replace Device / Remove Device take effect immediately during the operation of the Control Panel and that they will remain effective even if though you may not have synchronize the software with the Control Panel. 21

GlobalGuard Remote Access Web Software 1. Registration process In order the use the online web software at www.globalguard.friedland.co.uk, you must first register your IP gateway and create your loggin details (HomeID, AdminID and Password). 2. Home page After you have logged into your account, you will enter the home page and this will display the security status of your Control Panel. If your system is armed then this will be also be shown on this page also. Remember to accept and install the activex prompt when you first log in. This allows you to view the optional GlobalGuard CCTV camera if purchased Example of home page with admin user MK123 logged in: 1. Select [here] to begin the registration process. 2. For the next window, you must enter the MAC ID that is printed on a label located on the bottom of the IP gateway. 3. Follow the on screen prompts for the registration process and remember to read and accept the EULA terms and conditions. When requested, you must enter a valid email address which you are able to access, because you will need to activate your account by accessing the confirmation email that is sent and selecting a link to access the login page again. Note: By manually accessing the home page straight after registering will not allow you to access your account. You must access via the link in the confirmation email to activate the account. 4. After registration is complete and you have accessed your account, it is important that you set up at least one email contact in Settings Contact window to allow that contact to receive email alert notifications from the system, such as when your alarm system is triggered, etc. For details refer to page 24 Contact Settings. The home page also displays the following information: - Which users are currently logged in - Event log of all security actions, such as arm/disarm, - Video camera icon Indicates if the optional camera has recorded a video file assocated with that event. If it has then a camera icon will be displayed under the Video column. Always remember to logout after using the web software. Logout is locate on the top right of the window 3. Security page This page is used to activate any security function; Fully Arm, Holiday Arm, Partial-Arm I/II or Disarm. Example window to Fully Arm the Control Panel 22

To activate any of the security functions; 1) Select the required security function Example below shows programmes that have been assigned to function keys I/II or III. 2) Select the [Apply] box 3) Enter the 4 digit PIN user access code of your Control Panel from the keypad displayed 4) Select [Submit] on the keypad After you have completed the request, the security status of the system will update after a short delay. Note: You may find the delay time of security control requests will vary and depending on the speed of the online server Partial-Arm I/II is used to activate any security detector that has been configured to operate with part arm I or II. By default none of the detectors are set to part-arm I or II. For details on setting up part-arm I or II for a detector, please refer to page10. Holiday Arm mode is a duplicate of Fully Arm mode. Fully Arm mode might be used daily when you commute to work for example, whereas Holiday Arm may be used when you are away on Holiday for longer period. For Holiday Arm mode particularly, you may wish to consider setting up Schedules or Events to operate home automation ON/OFF devices whilst you are away. This allows your home to simulate the presence of occupants whilst away. Select [Run Other Scenes] to display and control any other programmes that may be stored in the Control Panel [View Activity Log] is used to display a event log of when programmes were activated by the user 5. Video Playback page If you have purchased the optional GlobalGuard CCTV camera, then this page is used to list any stored video files which have been captured by the camera and allow you to playback them back individually Example screen below: For details on setting up Schedules and Events with any of the arming modes, please refer to the GlobalGuard PC software setup section in this manual. 4. Home Automation page This page displays all home automation programmes stored in the Control Panel. Also it is used to activate any programme instantly and remotely. You can create customized programmes using the GlobalGuard PC setup software. Please refer to the PC setup section in this manual. If any new programmes have been created, they will also be displayed in the Home Automation page ready to activate. You will also be able to see which programmes have been assigned to a function key I/II or III CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate. 23

For further details on the video playback functions, please refer to the manual supplied with the camera kit if purchased 6. Camera view page If you have purchased the optional GlobalGuard CCTV camera(s), then this page is used to view real time video from the selected camera. For further details please refer to the manual supplied with the CCTV camera kit. Example screen below: Camera Settings You will need to purchase the optional GlobalGuard CCTV Camera(s) before using any of the setup features in this page. Also please refer to the camera manual for further details. Contact Settings Enter up to 5 valid email contacts for contacting in the event of alerts being sent out by the system It is important a minimum of one email contact is entered on this page. If you carry a smartphone device, then ideally you should enter the email address in your Smartphone so you can receive alerts while on the move. Example page shown below: Select the camera and click on View to display the live video Other functions: - REC To manually start recording approximately a 30 second video clip - Speaker volume mute button - Speaker Volume increase/reduce - Stop live view 7. Settings page The Settings window allows you to setup the following: - Camera Settings Add up to 8 cameras or modify settings for any GlobalGuard Cameras in the system - Contact Settings Enter up to 5 email addresses for contacting with system alerts, such as when your alarm is triggered - Account Settings Edit admin user details and setup a further 5 users to use the online web software Testing a contact added successfully: 1) Enter a contact name and valid email address 2) Select [Apply] to save the changes 3) Select the contact from the drop down tab located next to the [Test] button 4) Select [Test] to send out a test email to the email address selected and check inbox. Note: If the test email is not received in the inbox then check the junk mail folder 24

Account Settings The administrator (Admin user) only can edit the Admin ID, Password and email address details on this page. Also up to 5 further users can be added for using the online GlobalGuard web software. Note: To reset your password you must be located in your home or ensure your PC is connected to the same network as that of the IP gateway If adding any additional users remember to select the [Apply] button to save any changes. Example page shown below: To reset your password, you must enter your Gateway MAC ID and Admin login ID as a minimum in the following box: Note: Password entered must be 8 characters All other users apart from the administrator (admin user) can not access the settings page if logged into the account for that HomeID 8. Resetting the password If you have lost or forgotten your loggin password, you can reset it by selecting Forgot your password from the bottom of the main log in page. Follow the on screen prompts after selecting the [Next] button. The system will send out a temporary login password to the email address of the admin user. You can then access the online account again and view any login details for any users (1-5) if setup. CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate. GlobalGuard Remote Access App 25

You can download the free GlobalGuard mobile device App from GooglePlay for Android devices or App store for Apple IOS devices such as IPhone or IPad. The app is a convenient way of monitoring your home while on the move. Functions of the App include; - viewing the security status and controlling security arming/disarm functions - viewing event logs - activating programmes - viewing CCTV camera(s) - playing back any recorded video files associated with an event logs - taking instant photo snap shots and saving them to your mobile device Your mobile device must be connected to an unrestricted broadband internet connection via 3G or WIFI. Also ensure your device is within good range of the connection. Another benefit of the App is that it can be left open whilst you might be running other Apps at the same time. The app will also alert you of any system alerts such as alarm triggered, panic alarm, disarm, etc and display indications on the notification bar of the screen. connection with a weak signal on your mobile device - Do not use your mobile device to access the online GlobalGuard web software which can only accessed by Windows PC s running internet explorer due to ActiveX control. - Up to 6 online users + admin user can log in to the system simultaneously using the App - Video files for playback from any optional CCTV camera will not all be displayed in the App. The App will only display any video files associated with any trigger events including intruder alarm, panic alarm tamper alarm and duress disarm. The video files will appear as [PLAY] next to those events in the Event log page of the App. If more than 1 camera is connected to your system then the App will only playback video from one of the cameras connected in your system. - The App is subject to be updated at any time with additional functions/features other than those listed above without any notice. If the App is left open then a green dot will be shown to indicate you are still signed into your system. If it is a red dot, this means the App is disconnected from your system. Points to note about the App: - If the App is left open in the background, then note that the App will reduce the battery life because it is constantly checking the status of your security system - For the Android App, always remember to press the Exit button in the App after you have finished using the App. Failure to do so will reduce your mobile device s battery life. - If your phone is lost or stolen whilst still logged into the App, then others may gain control of your system. In this case immediately change the password from the web software - Ensure your mobile device is within range of the internet connection, i.e, check the signal strength is sufficient. If using 3G connection then the security status of your system may not appear immediately after logging in due to the connection speed although the server status may appear as Connected to. Please wait for the security status to update. This may also be experience if connected to a WIFI 26

GlobalGuard Camplay software This software is used to playback video files transferred from the optional CCTV camera s SD card on your PC. It can also convert a video file to AVI format so it can be played back from most types of media players such as Window Media Player. Open Record You can check recorded videos in the PC. Open CamPlay and select Open Record. Select Browse to open the folder containing the files Directory recorded folder/ Click to change folder Date: yyyy/mm/d Preview video Recorded video bar 1. Download and install the Camplay application. Name / ID of cameras 2. Start the application by clicking the icon on the desktop. 3. Copy the contents of the Camera s MicroSD card on your PC: a) Remove the MicroSD card from IP Camera b) Using an SD card adapter, insert into the SD card reader on your PC. c) Copy the entire recorded folders (e.g. S@002232043-002232043) to a folder on the PC or just the desktop for example: Recorded video files Video distribution Show recorded files by date: yyyy mm dd on the left column. Current record folder Show directory recorded folder, and click to change directory folder. Preview video The small window on the right top will preview recorded videos according to your choice on the recorded bar. Name / ID of cameras 27 Here will show the ID of cameras which has recorded videos according to your choice on the recorded video files.

Video distribution figure CamPlay Functions Here will show the recorded time within 24 hours, 12 hours, 6 hours, 1 hours, 15 minutes, and 1 minute. Recorded video bar This displays how long a Camera(s) has recorded videos for. According to three colors, each color represents different recording types: blue-always recording, red-motion detection recording, green-schedule recording. Directory Directory: Language To Playback a recording Click to get into the directory settings dialog for Click on the file, select the Cam Name, click on the PLAY button, and then video will be played back. recording. Click to change the settings. 1. Select File 2. Select camera 3. Click Play Language: Click to select the required language: Below is an example of the format during play back of the recorded video selected: CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate. 28

Headline Explanation: Current date and time Exit CamPlay Drag time bar to select target playback video time CamPlay Version Minimize CamPlay Maximize CamPlay Pause / Resume Fast Forward Volume Convert video file to AVI format Converting to avi format is supported. When playing back the recorded video, select Start time. Decide how long the recorded video you want to convert, and left click Stop time and select Convert. Play Stop Zoom In / Out Select the directory folder to save the AVI file into: Slow Forward Mute / Un-Mute sound Snap shot during video playback Zoom in and zoom out Select the [Convert] button shown above Wait for a while and the converted file will be saved in the directory folder selected. Select Open folder to browse all the files recorded in the same day from the same camera. The maximum resolution you can zoom in to is 640x480 and the minimum resolution you can zoom out to is the original resolution of the video file. To zoom in, click. Click to zoom out. Photo snap shot feature During video playback of a video file, instant photo snap shots can be taken by selecting the button each time The files will be save as PNG files on your PC. To select the folder for saving the files, select directory followed by to change the settings: Playback Function Bar To playback the recorded file, you can either double click on it or drag it to the video window directly. To view the snapshot file, simply double click on it and the snapshot will be opened by the default viewer of your computer. 29

Troubleshooting GlobalGuard PC setup software 1-1. By default, the software will attempt to establish connection with the Control Panel upon startup. When the software is unable to access the data on the Control Panel, it will display the following message to remind the user. Panel and plugged into a mains wall socket and powered ON before restarting the GlobalGuard application. b) Ensure that both the first two LEDs on the gateway are green before starting the GlobalGuard application. c) Is the Control Panel placed too far away from the IP gateway? Try to move the Control Panel to somewhere nearer to the IP gateway and restart GlobalGuard. Select [OK] and the main screen will look like the screenshot below (the Sync function will turn grey and is unavailable). OK d) Is the PC running the GlobalGuard application connected to the router that the gateway is connected to? Ensure the PC is wired or connected via WIFI to the router. If connected using WIFI (wireless), check the WIFI signal on the PC is good range, by possibly moving closer to the WIFI router e) Did you replace your IP gateway with a new one (as a replacement for a faulty one)? Use Add Device Add the Control Panel function to have the IP gateway learn the code from the Control Panel. Once that has been done, the system will automatically attempt to re-access data and proceed with the corresponding actions. 1-2. GlobalGuard software becomes extremely slow when writing and reading data from the Control Panel. When you see this message, take a moment to see if any of the following has occurred: a) Is the Control Panel connected to a power source? Ensure the Control Panel s 12VDC power adaptor is properly connected to the Control Ensure that the IP Gateway is not affected by other static emitting devices. If your laptop/pc is connecting by WiFi to the router, try moving the laptop/pc closer to the router. The recommended distance is within 10m between them. CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the number below for any installation and general advice regarding our products: 0844 736 9149 Lines open 9.00am to 5.00pm, Monday to Friday. Calls charged at service providers national rate. 30

2. Home automation Programme will not activate when a Programme key I/II/III selected from the home page Ensure the Programme has been setup correctly and assigned to a function key from the home page 3. Home automation Event will not activate when a detector or system trigger initiated Ensure the event in settings has been setup correctly. If Device Trigger selected ensure correct detector selected. If System Trigger selected ensure correct security mode selected. If ON/OFF device not activating then ensure it is powered on from the mains wall socket or wall switch for a lamp holder device Sync and exit the software before activating the event 3. Home automation Schedule will not activate Ensure the correct time/date on the control panel has been set for the schedule to operate correctly GlobalGuard Online Web Software 1. Cannot access the web page? Check your internet connection active and PC connected 2. After loggin into my account, the security status is shown as Offline Check that the first two LEDs on your gateway are still green. Ensure the Control Panel is still powered ON Select the refresh button on the home page to update the current system status 3. I cannot received email alerts from the system Ensure valid email address(es) entered in the Contacts page in Settings. Check if email received in your junk mail box 4. System will not respond to functions such as arm/disarm or Home Automation Programmes The online server may be undergoing updates and temporality unavailable. Check your internet connection still active. Ensure 1 st two LEDs on are gateway still green. Ensure you PC is connected to the internet. 31

Control Panel Admin access PIN code: Control Panel User 1 access PIN code: Control Panel User 2 access PIN code: Control Panel User 3 access PIN code: Control Panel User 4 access PIN code: Control Panel User 5 access PIN code: Control Panel User 6 access PIN code: Control Panel User 7 access PIN code: Duress User PIN code: Notes Online website and App user login details: Home ID Admin ID: User1 ID: User2 ID: User3 ID: User4 ID: User5 ID: Password: Password: Password: Password: Password: Password: IP Gateway MAC ID (Located at the bottom of the gateway): 32

Disposal and Recycling (Directive 2002/96/EC) The product is classified by the Waste Electrical or Electronic Equipment (WEEE) Directive. It should not be disposed of with other household or other commercial waste. At the end of its useful life the packaging and product should be disposed of via a suitable recycling centre. For information on available facilities, please contact your local authority or retailer from where the product was purchased. Batteries and waste electrical products should not be disposed of with household waste. Please recycle where these facilities exist. Check with your local authority or retailer for recycling advice. Guarantee Novar ED&S undertakes to replace or repair at its discretion goods (excluding non rechargeable batteries) should they become defective within 1 year solely as a result of faulty materials and workmanship. Understandably if the product has not been installed, operated or maintained in accordance with the instructions, has not been used appropriately or if any attempt has been made to rectify, dismantle or alter the product in any way the guarantee will be invalidated. The guarantee states Novar ED&S entire liability. It does not extent to cover consequential loss or damage or installation costs arising from the defective product. This guarantee does not in any way affect the statutory or other rights of a consumer and applies to products installed within UK and Eire only. If an item develops a fault, the product must be returned to the point of sale with : 1. Proof of purchase. 2. A full description of the fault. 3. All relevant batteries (disconnected). CUSTOMER HELPLINE 0844 736 9149 Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the above number for any installation and general advice regarding our products Lines open 9.00am to 5.00pm, Monday to Friday. Calls are charged at service providers national rate. CE Novar Electrical Devices and Systems Limited (A Honeywell company) The Arnold Centre, Paycocke Road, Basildon, Essex SS14 3EA. UK www.friedlandproducts.com Novar Electrical Devices and Systems Limited. 2011 50077159-001 Rev.A 30