Australian Practice Management Salary Survey

Australian Practice Management Salary Survey 2009 Appendix Prepared by: Colleen Sullivan & Emeritus Professor Geoff Meredith 2009 Salary Survey Sponsored by UNE Partnerships Research powered by UltraFeedback

Survey 2009 Australian Practice Management Salary 2009 2010 Australian Association of Practice Managers Limited (AAPM) All rights reserved. Apart from any fair dealing for the purposes of study, research or review, as permitted under Australian copyright law, no part of this publication either in part or full may be reproduced, distributed or transmitted in any other form or by any means, electronic or mechanical, including scanning, photocopying, recording or any information storage and retrieval system without permission in writing from the publisher, namely Australian Association of Practice Managers Limited. Requests for permission to make copies of any part of this publication should be e-mailed to national@aapm.org.au AAPM 2009 Version 1.0 2

Survey 2009 Australian Practice Management Salary Table of Contents TABLE 9001 AAPM MEMBERSHIP... 6 TABLE 9002 - MEMBERSHIP OF PROFESSIONAL BODIES... 6 TABLE 9002_2 - MEMBERSHIP OF PROFESSIONAL BODIES... 7 TABLE 9003 - HIGHEST LEVEL OF FORMAL EDUCATION... 8 TABLE 9004 - FORMAL QUALIFICATIONS... 8 TABLE 9004_2 - FORMAL QUALIFICATION - OTHER CERTIFICATE EG TAFE... 9 TABLE 9004_3 - FORMAL QUALIFICATION - OTHER DIPLOMA EG TAFE... 9 TABLE 9004_4 - FORMAL QUALIFICATION - UNDERGRADUATE DEGREE... 10 TABLE 9004_5 - FORMAL QUALIFICATION EG MASTERS, PHD... 10 TABLE 9004_6 - FORMAL QUALIFICATION - OTHER, PLEASE SPECIFY... 11 TABLE 9005 - JOB TITLES... 12 TABLE 9006 AGE... 13 TABLE 9006B AGE (CHART)... 14 TABLE 9007 - NUMBER OF PRACTICES MANAGED... 14 TABLE 9008 MULTI-SITE PRACTICES... 15 TABLE 9009 - EMPLOYMENT STATUS... 15 TABLE 9010 - HOURS OF WORK EACH WEEK... 16 TABLE 9011 - LEVEL OF AAPM MEMBERSHIP... 17 TABLE 9012 - YEARS OF EMPLOYMENT... 17 TABLE 9013 - PD COURSES ATTENDED... 18 TABLE 9014 - DAYS AT PD COURSES... 19 TABLE 9015 - LOCATION BY STATE... 20 TABLE 9016 - LOCATION BY REGION... 20 TABLE 9016_2 - LOCATION BY REGION (OVERSEAS, PLEASE SPECIFY)... 21 TABLE 9017 - NUMBER OF SITES... 21 TABLE 9018 - TYPE... 22 TABLE 9018_2 TYPE; MEDICAL - SINGLE SPECIALIST (EG ENT, UROLOGY),... 23 TABLE 9018_3 TYPE (DENTAL - SPECIALIST, PLEASE SPECIFY)... 24 TABLE 9018_4 TYPE (OTHER, PLEASE SPECIFY)... 25 TABLE 9019 - BILLING POLICY... 26 TABLE 9019_2 - BILLING POLICY (OTHER, PLEASE SPECIFY)... 27 TABLE 9020 - NUMBER OF PATIENTS PER DAY... 28 TABLE 9021 - AVERAGE ANNUAL PRACTICE FEES... 29 TABLE 9022 - AVERAGE FEES PER DAY... 30 TABLE 9023_1 - AVERAGE ANNUAL PRACTICE FEES BY TYPE (GENERAL PRACTICE GENERAL)... 31 TABLE 9023_2 - AVERAGE ANNUAL PRACTICE FEES BY TYPE (MEDICAL - SINGLE SPECIALIST EG ENT, UROLOGY... 32 TABLE 9023_3 - AVERAGE ANNUAL PRACTICE FEES BY TYPE (MEDICAL - MULTI SPECIALIST)... 33 TABLE 9023_4 - AVERAGE ANNUAL PRACTICE FEES BY TYPE (DENTAL GENERAL)... 34 AAPM 2009 Version 1.0 3

Survey 2009 Australian Practice Management Salary TABLE 9023_5 - AVERAGE ANNUAL PRACTICE FEES BY TYPE (GENERAL PRACTICE - MULTI-DISCIPLINARY)... 35 TABLE 9023_6 - AVERAGE ANNUAL PRACTICE FEES BY TYPE (GENERAL PRACTICE - SKIN CLINIC)... 36 TABLE 9023_7 - AVERAGE ANNUAL PRACTICE FEES BY TYPE (GENERAL PRACTICE TRAVEL)... 37 TABLE 9023_8 - AVERAGE ANNUAL PRACTICE FEES BY TYPE (GENERAL PRACTICE - WOMEN'S HEALTH)... 38 TABLE 9024 - NUMBER OF FEE EARNERS... 39 TABLE 9025 - NUMBER OF FEE EARNERS -FTE... 40 TABLE 9026 - NUMBER OF SUPPORT STAFF... 41 TABLE 9027 - NUMBER OF SUPPORT STAFF - FTE... 42 TABLE 9028 - NUMBER OF OTHER FEE EARNING STAFF... 43 TABLE 9029 - NUMBER OF OTHER FEE EARNING STAFF -FTE... 44 TABLE 9030 - NUMBER OF ADMINISTRATIVE STAFF... 45 TABLE 9031 - NUMBER OF ADMINISTRATIVE STAFF - FTE... 46 TABLE 9032 - TOTAL NUMBER OF STAFF... 47 TABLE 9033 - TOTAL NUMBER OF STAFF - FTE... 49 TABLE 9034 - JOB DESCRIPTION... 50 TABLE 9035 - SALARY RANGE... 51 TABLE 9035B - SALARY RANGE... 52 TABLE 9036 - SALARY BY STATE... 52 TABLE 9037 - SALARY BY REGION... 53 TABLE 9038 - SALARY BY HIGHEST FORMAL EDUCATION... 53 TABLE 9039 - SALARY BY QUALIFICATIONS... 54 TABLE 9039B - SALARY BY QUALIFICATIONS (GRAPH)... 54 TABLE 9040 - SALARY BY PRACTICE GROSS FEES... 55 TABLE 9041 - SALARY BY MEMBER OF PROFESSIONAL BODIES... 55 TABLE 9042 - SALARY BY TYPE... 56 TABLE 9043 - SALARY BY EMPLOYED... 57 TABLE 9044 - SALARY BY PD DAYS LAST YEAR... 57 TABLE 9045 - SALARY BY PRACTICE SIZE (FEE EARNERS)... 57 TABLE 9046 - SALARY BY PATIENTS PER DAY... 58 TABLE 9047 - SALARY BY AAPM MEMBER... 59 TABLE 9048 - SALARY BY EMPLOYMENT STATUS... 59 TABLE 9049 - HEALTH ASSESSMENTS... 59 TABLE 9050 - TEAM CARE ARRANGEMENTS... 60 TABLE 9051 - PRACTICE NURSE BILLING ITEMS... 60 TABLE 9052 - PRIVATE AND BULK BILLING... 61 TABLE 9053 - OPEN HOURS... 61 TABLE 9054 HOURLY RATES... 62 TABLE 9055 BENEFITS RECEIVED... 62 TABLE 9056 EXPENSES RECOVERED... 63 TABLE 9057 PROFESSIONAL DEVELOPMENT COSTS PAID... 63 TABLE 9057B PD PARTICIPATION... 64 TABLE 9058 - GP MANAGEMENT PLANS... 64 TABLE 9059 EXPENSE ALLOWANCES... 64 TABLE 9060 CORE RESPONSIBILITIES (ALL RESPONSES)... 65 AAPM 2009 Version 1.0 4

Survey 2009 Australian Practice Management Salary TABLE 9061 CORE RESPONSIBILITIES (GENERAL PRACTICE GENERAL, MULTI-DISCIPLINARY, SKIN CLINIC, TRAVEL, WOMEN'S HEALTH)... 65 TABLE 9062 CORE RESPONSIBILITIES (MEDICAL SPECIALIST SINGLE AND MULTI)... 66 TABLE 9063 CORE RESPONSIBILITIES (MEDICAL HOSPITAL, RADIOLOGY, PATHOLOGY, PODIATRY, DIETICIAN, PHYSIOTHERAPY)... 66 TABLE 9064 CORE RESPONSIBILITIES (DENTAL - GENERAL)... 67 TABLE 9065 CORE RESPONSIBILITIES (DENTAL - SPECIALIST)... 67 TABLE 9066 CORE RESPONSIBILITIES (VETERINARY)... 68 TABLE 9067 - FINANCIAL MANAGEMENT TASKS... 68 TABLE 9068 - HRM TASKS... 69 TABLE 9069 - PLANNING AND MARKETING TASKS... 69 TABLE 9070 - INFORMATION MANAGEMENT TASKS... 70 TABLE 9071 - RISK MANAGEMENT TASKS... 70 TABLE 9072 - GOVERNANCE AND ORGANISATION DYNAMICS TASKS... 71 TABLE 9073 - BUSINESS AND CLINICAL OPERATIONS TASKS... 71 TABLE 9074 - PROFESSIONAL RESPONSIBILITY TASKS... 72 TABLE 9075 ALLOCATION OF TIME... 72 AAPM 2009 Version 1.0 5

Table 9001 AAPM Membership AAPM Membership Status No, I am not a current member but I have been previously 32 3.5 % No, I have never been a member 183 20.2 % Yes, I am a member 688 76.1 % Total responses 903 Table 9002 - Membership of professional bodies Membership AMA 30 3.3 % RACGP 218 24.6 % AVA 2 0.2 % ADA 4 0.4 % DAA 5 0.5 % AVPMA 4 0.4 % AIM 21 2.3 % ACHSE 5 0.5 % RANZCO 26 2.9 % No memberships held 532 60.0 % Other, please specify 96 10.8 % Total responses 886 AAPM 2009 Version 1.0 6

Table 9002_2 - Membership of professional bodies AAPM 1 1.0 % ACCRM 1 1.0 % ALPMA 2 2.1 % APLPMA 1 1.0 % Division Member 10 10.6 % Other - accounting 4 4.2 % Other - health 1 1.0 % Other - management 19 20.2 % Other - medical 1 1.0 % Other - nursing 29 30.7 % Other - ophthalmology 1 1.0 % Other - optometry 1 1.0 % Other - physio 1 1.0 % Other - specialist 11 11.6 % PMAANZ 4 4.2 % RACGP 3 3.1 % RANZCO 2 2.1 % Total responses 96 AAPM 2009 Version 1.0 7

Table 9003 - Highest level of formal education Highest level of formal education Secondary School Year 8 or below 3 0.3 % Secondary School Year 9 or 10 equivalent 69 7.6 % Secondary School Year 11 or 12 equivalent 165 18.3 % Certificate or Diploma (e.g. TAFE) 447 49.6 % Bachelor degree 125 13.8 % Postgraduate qualifications or higher degree 92 10.2 % Table 9004 - Formal qualifications Formal qualifications UNE Partnerships' Certificate III in Business (Medical Administration) UNE Partnerships' Certificate IV in Practice Management UNE Partnerships' Diploma of Practice Management 42 6.1 % 227 33.3 % 249 36.5 % Other certificate (eg TAFE) 205 30.1 % Other diploma (eg TAFE) 121 17.7 % Undergraduate degree 125 18.3 % Postgraduate qualification (eg Masters, PhD) 63 9.2 % Other, please specify 136 19.9 % Total responses 744 AAPM 2009 Version 1.0 8

Table 9004_2 - Formal qualification - Other certificate e.g. TAFE Other certificate 2 1.0 % Other certificate - HR 3 1.5 % Other certificate - business 123 64.7 % Other certificate - dental 7 3.6 % Other certificate - education 2 1.0 % Other certificate - health admin 13 6.8 % Other certificate - medical 5 2.6 % Other certificate - nursing 21 11.0 % Other certificate - veterinarian 2 1.0 % Total responses 205 Table 9004_3 - Formal qualification - Other diploma e.g. TAFE Other diploma - HR 4 3.7 % Other diploma - business 72 67.9 % Other diploma - dental 7 6.6 % Other diploma - education 3 2.8 % Other diploma - legal 1 0.9 % Other diploma - medical 7 6.6 % Other diploma - nursing 9 8.4 % Total responses 121 AAPM 2009 Version 1.0 9

Table 9004_4 - Formal qualification - Undergraduate degree Other - diploma 2 1.6 % Undergraduate 115 97.4 % Table 9004_5 - Formal qualification e.g. Masters, PhD Other diploma - education 1 1.6 % Postgraduate 60 98.3 % Total responses 125 AAPM 2009 Version 1.0 10

Table 9004_6 - Formal qualification - Other, please specify Other - diploma 1 0.7 % Other - nursing 35 27.1 % Other - ophthalmology 1 0.7 % Other certificate 2 1.5 % Other certificate - business 8 6.2 % Other certificate - dental 2 1.5 % Other certificate - health admin 2 1.5 % Other certificate - medical 1 0.7 % Other diploma - business 10 7.6 % Other diploma - dental 1 0.7 % Other diploma - education 3 2.3 % Other diploma - health admin 4 3.1 % Other diploma - medical 2 1.4 % Postgraduate 1 0.7 % Postgraduate - nursing 1 0.7 % UNE Partnerships' Certificate II 1 0.7 % UNE Partnerships' Certificate III 2 1.5 % UNE Partnerships' Certificate IV 11 8.5 % Undergraduate 7 5.4 % Undergraduate - business 1 0.7 % Undergraduate - education 1 0.7 % Undergraduate - nursing 3 2.3 % Total responses 136 AAPM 2009 Version 1.0 11

Table 9005 - Job titles Which job title best reflects your role? Administration Officer 1 0.1 % Business Manager 101 11.3 % CEO 1 0.1 % Clinical Manager 1 0.1 % Consultant 13 1.4 % Dental Assistant 1 0.1 % Director Health Systems 1 0.1 % Executive Officer 1 0.1 % General Manager 5 0.5 % Manager Health and Well Being 1 0.1 % Nurse 1 0.1 % Nurse Manager 1 0.1 % Office Liaison 1 0.1 % Office Manager 33 3.7 % Operations Manager 12 1.3 % Operations and HR Manager 1 0.1 % Practice Administrator 45 5.0 % Practice Development Manager 1 0.1 % Practice Manager 646 72.9 % Practice Nurse 9 1.0 % Practice Principal 1 0.1 % AAPM 2009 Version 1.0 12

Which job title best reflects your role? continued Program Officer 1 0.1% Project & Development Manager 1 0.1 % Project Manager 1 0.1 % Reception Supervisor 1 0.1 % Receptionist 2 0.2 % Secretary 1 0.1 % Total responses 905 Table 9006 Age Age Under 25 years 11 1.20% 26-35 years 119 13.20% 36-45 years 245 27.20% 46-55 years 383 42.50% 56-60 years 107 11.80% More than 60 years 35 3.80% Total responses 900 AAPM 2009 Version 1.0 13

Table 9006B Age (chart) 45.00% 40.00% 35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% Under 25 years 26-35 years 36-45 years 46-55 years 56-60 years More than 60 years Table 9007 - Number of practices managed 0 - I manage a/all multi-sites 90 10.0 % 1 696 77.7 % 2 68 7.5 % 3 17 1.8 % 4 7 0.7 % 5 6 0.6 % 6 1 0.1 % 7 1 0.1 % 8 3 0.3 % More than 10 6 0.6 % Total responses 895 AAPM 2009 Version 1.0 14

Table 9008 Multi-site practices Multi-site practices 1 96 33.9 % 2 98 34.6 % 3 36 12.7 % 4 20 7.0 % 5 16 5.6 % 6 4 1.4 % 7 2 0.7 % 8 1 0.3 % 9 3 1.0 % 10 1 0.3 % More than 10 6 2.1 % Total responses 194 Table 9009 - Employment status Employment status Casual 31 3.4 % Consultant 19 2.1 % Full-time 617 68.4 % Part-time 234 25.9 % Total responses 901 AAPM 2009 Version 1.0 15

Table 9010 - Hours of work each week Hours of work each week 1 to 10 11 1.22% 11 to 19 23 2.35% 20 25 2.81% 21 to 25 72 8.08% 26 to 29 22 2.44 30 58 6.5% 31 3 0.3% 32 67 7.5% 33 5 0.6% 34 14 1.6% 35 40 4.5% 36 28 3.1% 37 20 2.2% 38 328 36.8% 39 2 0.2% 40 147 16.5% 41 to 55 21 2.4% More than 60 5 0.6% Total responses 891 AAPM 2009 Version 1.0 16

Table 9011 - Level of AAPM membership Affiliate 1-10 14 2.0% Affiliate 11-20 2 0.3% Associate (Individual) 41 5.9% Associate (Organisation) 25 3.6% Associate Fellow 8 1.2% Fellow 48 7.0% Member 547 79.3% Practice Nurse 5 0.7% Total responses 690 Table 9012 - Years of employment Less than 1 year 57 6.5 % 1-3 years 257 29.6 % 4-6 years 180 20.7 % 7-9 years 141 16.2 % More than 10 years 232 26.7 % Total responses 867 AAPM 2009 Version 1.0 17

Table 9013 - PD courses attended PD Courses attended 0 81 9.3 % 1 119 13.7 % 2 161 18.5 % 3 159 18.3 % 4 93 10.7 % 5 80 9.2 % 6 53 6.1 % 7 16 1.8 % 8 27 3.1 % 9 5 0.5 % 10 or more 72 8.3 % Total responses 866 AAPM 2009 Version 1.0 18

Table 9014 - Days at PD courses Days at PD courses 0 75 8.7 % 1 91 10.5 % 2 151 17.5 % 3 112 13.0 % 4 96 11.1 % 5 78 9.0 % 6 54 6.2 % 7 28 3.2 % 8 32 3.7 % 9 10 1.1 % 10 or more 134 15.5 % Total responses 861 AAPM 2009 Version 1.0 19

Table 9015 - Location by state Location by state/territory ACT 18 2.1 % New South Wales 222 27.1 % New Zealand 7 0.8 % Northern Territory 9 1.0 % Queensland 221 26.9 % South Australia 91 11.1 % Tasmania 25 3.0 % International 1 0.1 % Victoria 148 18.0 % Western Australia 72 8.7 % Total responses 821 Table 9016 - Location by region Location by region Capital city 335 40.4 % Regional/rural (Population 30,000-60,000) 110 13.2 % Regional/rural (Population less than 30,000) 187 22.5 % Overseas, please specify 5 0.6 % Total responses 828 AAPM 2009 Version 1.0 20

Table 9016_2 - Location by region (Overseas, please specify) New Zealand 3 60.0 % International 1 20.0 % Total responses 4 Table 9017 - Number of sites 2 99 51.0 % 3 44 22.6 % 4 19 9.7 % 5 15 7.7 % 6 3 1.5 % 7 3 1.5 % 8 3 1.5 % 9 2 1.0 % 10 1 0.5 % More than 10 5 2.5 % Total responses 194 AAPM 2009 Version 1.0 21

Table 9018 - Type Practice Type General Practice - General 450 56.6 % Medical - Single specialist (e.g. ENT, urology), please specify 155 19.4 % Medical - Multi specialist 66 8.3 % Medical - Hospital 8 1.0 % Dental - General 48 6.0 % Dental - Specialist, please specify 15 1.8 % Veterinary - Small animal practice 9 1.1 % Other, please specify 68 8.5 % General Practice - Multi-Disciplinary 99 12.4 % General Practice - Skin Clinic 57 7.1 % General Practice - Travel 53 6.6 % General Practice - Women's Health 71 8.9 % Medical - Radiology 11 1.3 % Medical - Pathology 15 1.8 % Medical - Podiatry 20 2.5 % Medical - Dietician 15 1.8 % Dental - Mixed 10 1.2 % Veterinary - Mixed 3 0.3 % Medical - Physiotherapy 21 2.6 % Total responses 841 AAPM 2009 Version 1.0 22

Table 9018_2 Type; Medical - Single specialist (e.g. ENT, urology), Medical - Multi specialist 1 0.6 % Medical Single specialist 1 0.6 % Medical Single specialist - Breast & Endocrine 1 0.6 % Medical Single specialist - Dental 1 0.6 % Medical Single specialist - ENT 4 2.7 % Medical Single specialist - Gastroenterology 5 3.4 % Medical Single specialist - OBGYN 13 8.9 % Medical Single specialist - Occupational medicine 1 0.6 % Medical Single specialist - anaesthetist 9 6.1 % Medical Single specialist - cardiology 7 4.7 % Medical Single specialist - colorectal 4 2.7 % Medical Single specialist - cosmetic 18 12.3 % Medical Single specialist - endoscopy 1 0.6 % Medical Single specialist - general 3 2.0 % Medical Single specialist - nephrology 1 0.6 % Medical Single specialist - neurology 7 4.7 % Medical Single specialist - ophthalmology 24 16.4 % Medical Single specialist - orthopaedics 17 11.6 % Medical Single specialist - paediatrics 2 1.3 % Medical Single specialist - phlebology 5 3.4 % Medical Single specialist - psychiatry 5 3.4 % Medical Single specialist - respiratory 1 0.6 % Medical Single specialist - sleep disorders 1 0.6 % AAPM 2009 Version 1.0 23

Practice type continued Medical Single specialist - sports 2 1.3 % Medical Single specialist - urology 5 3.4 % Medical Single specialist - general 2 1.3 % medical Single specialist- urology 1 0.6 % Total responses 155 Table 9018_3 Type (Dental - Specialist, please specify) Dental specialist - Endodontic 1 6.6 % Dental specialist - Orthodontist 6 40.0 % Dental specialist - Paediatric 1 6.6 % Dental specialist - Periodontist 2 13.3 % Dental specialist - Prosthodontist 4 26.6 % Dental specialist - prosthetist 1 6.6 % Total 15 AAPM 2009 Version 1.0 24

Table 9018_4 Type (Other, please specify) Community Health 2 2.8 % Dental SS - laboratory 1 1.4 % General Practice - Multi-Disciplinary 1 1.4 % General Practice - Travel 1 1.4 % General Practice - general 2 2.9 % Government Health 1 1.4 % Medical - Multi specialist 7 10.4 % Medical - hospital 1 1.4 % Medical SS - ENT 1 1.4 % Medical SS - OBGYN 1 1.4 % Medical SS - Oncology radiation 1 1.4 % Medical SS - Ultrasound 1 1.4 % Medical SS - aboriginal health 4 5.9 % Medical SS - allied health 18 26.8 % Medical SS - anaesthetist 1 1.4 % Medical SS - colorectal 1 1.4 % Medical SS - cosmetic 4 5.9 % Medical SS - ophthalmology 3 4.4 % Medical SS - phlebology 1 1.4 % Medical SS - sports 1 1.4 % Other - General Practice Network 5 7.4 % Other - business 5 7.4 % Other multi - anaesthetist 1 1.4 % AAPM 2009 Version 1.0 25

Practice type continued Veterinary - Mixed 2 2.9 % Total responses 68 Table 9019 - Billing policy Private billing 750 89.4 % Bulk billing 554 66.1 % Reduced fees for pensioners 330 39.3 % Medicare online 468 55.8 % Health fund schemes & agreements 213 25.4 % Hi Caps 83 9.9 % Eclipse 38 4.5 % Other, please specify 47 5.6 % Easyclaim 151 18.0 % Total responses: 838 AAPM 2009 Version 1.0 26

Table 9019_2 - Billing policy (Other, please specify) Bulk billing 1 2.2 % DVA 7 15.9 % Defence force 3 6.8 % Medicare 1 2.2 % Mixed 13 29.5 % Other - government funded 6 13.6 % Private billing 1 2.2 % mixed 1 2.2 % Total responses: 47 AAPM 2009 Version 1.0 27

Table 9020 - Number of patients per day 1-25 130 16.0% 26-50 151 18.6% 51-75 92 11.3% 76-100 113 13.9% 101-125 84 10.3% 126-150 71 8.7% 151-175 34 4.2% 176-200 34 4.2% 201-225 28 3.4% 226-250 18 2.2% 251-275 16 2.0% 276-300 17 2.1% More than 300 24 3.0% Total responses: 812 AAPM 2009 Version 1.0 28

Table 9021 - Average annual practice fees Under $500,000 39 7.8 % $501,000 - $750,000 41 8.2 % $751,000 - $1,000,000 49 9.8 % $1,000,001 - $1,250,000 45 9.0 % $1,250,001 - $1,500,000 45 9.0 % $1,500,001 - $1,750,000 37 7.4 % $1,750,001 - $2,000,000 46 9.2 % $2,000,001 - $2,250,000 32 6.4 % $2,250,001 - $2,500,000 13 2.6 % $2,500,001 - $2,750,000 23 4.6 % $2,750,001 - $3,000,000 14 2.8 % $3,000,001 - $3,250,000 16 3.2 % $3,250,001 - $3,500,000 13 2.6 % $3,500,001 - $3,750,000 10 2.0 % $3,750,001 - $4,000,000 12 2.4 % $4,000,001 - $4,250,000 4 0.8 % $4,250,001 - $4,500,000 4 0.8 % $4,500,001 - $4,750,000 4 0.8 % $4,750,001 - $5,000,000 8 1.6 % More than $5,000,000 45 9.0 % Total responses: 538 AAPM 2009 Version 1.0 29

Table 9022 - Average fees per day Less than $1,000 19 3.5 % $1,000 to $2,000 60 11.1 % $2,001 to $3,000 79 14.6 % $3,001 to $4,000 65 12.0 % $4,001 to $5,000 61 11.3 % $5,001 to $6,000 47 8.7 % $6,001 to $7,000 37 6.8 % $7,001 to $8,000 34 6.3 % $8,001 to $9,000 17 3.1 % $9,001 to $10,000 26 4.8 % More than $10,000 93 17.2% Total responses: 500 AAPM 2009 Version 1.0 30

Table 9023_1 - Average annual practice fees by type (General Practice General) General Practice - General Under $500,000 18 6.9 % $501,000 - $750,000 19 7.3 % $751,000 - $1,000,000 26 10.0 % $1,000,001 - $1,250,000 24 9.2 % $1,250,001 - $1,500,000 22 8.4 % $1,500,001 - $1,750,000 23 8.8 % $1,750,001 - $2,000,000 27 10.3 % $2,000,001 - $2,250,000 18 6.9 % $2,250,001 - $2,500,000 11 4.2 % $2,500,001 - $2,750,000 14 5.3 % $2,750,001 - $3,000,000 7 2.6 % $3,000,001 - $3,250,000 10 3.8 % $3,250,001 - $3,500,000 7 2.6 % $3,500,001 - $3,750,000 6 2.3 % $3,750,001 - $4,000,000 8 3.0 % $4,000,001 - $4,250,000 2 0.7 % $4,250,001 - $4,500,000 1 0.3 % $4,500,001 - $4,750,000 1 0.3 % $4,750,001 - $5,000,000 4 1.5 % More than $5,000,000 12 4.6 % Total responses 260 AAPM 2009 Version 1.0 31

Table 9023_2 - Average annual practice fees by type (Medical - Single specialist e.g. ENT, urology Medical - Single specialist Under $500,000 8 8.6 % $501,000 - $750,000 9 9.6 % $751,000 - $1,000,000 10 10.7 % $1,000,001 - $1,250,000 12 12.9 % $1,250,001 - $1,500,000 7 7.5 % $1,500,001 - $1,750,000 4 4.3 % $1,750,001 - $2,000,000 5 5.3 % $2,000,001 - $2,250,000 5 5.3 % $2,250,001 - $2,500,000 1 1.0 % $2,500,001 - $2,750,000 2 2.1 % $2,750,001 - $3,000,000 2 2.1 % $3,000,001 - $3,250,000 3 3.2 % $3,250,001 - $3,500,000 3 3.2 % $3,500,001 - $3,750,000 2 2.1 % $3,750,001 - $4,000,000 0 0.0 % $4,000,001 - $4,250,000 2 2.1 % $4,250,001 - $4,500,000 1 1.0 % $4,500,001 - $4,750,000 1 1.0 % $4,750,001 - $5,000,000 0 0.0 % More than $5,000,000 16 17.2 % Total responses 93 AAPM 2009 Version 1.0 32

Table 9023_3 - Average annual practice fees by type (Medical - Multi specialist) Medical - Multi specialist Under $500,000 4 11.7 % $501,000 - $750,000 2 5.8 % $751,000 - $1,000,000 4 11.7 % $1,000,001 - $1,250,000 0 0.0 % $1,250,001 - $1,500,000 2 5.8 % $1,500,001 - $1,750,000 2 5.8 % $1,750,001 - $2,000,000 3 8.8 % $2,000,001 - $2,250,000 3 8.8 % $2,250,001 - $2,500,000 0 0.0 % $2,500,001 - $2,750,000 1 2.9 % $2,750,001 - $3,000,000 0 0.0 % $3,000,001 - $3,250,000 1 2.9 % $3,250,001 - $3,500,000 1 2.9 % $3,500,001 - $3,750,000 1 2.9 % $3,750,001 - $4,000,000 1 2.9 % $4,000,001 - $4,250,000 1 2.9 % $4,250,001 - $4,500,000 2 5.8 % $4,500,001 - $4,750,000 0 0.0 % $4,750,001 - $5,000,000 1 2.9 % More than $5,000,000 5 14.7 % Total responses: 34 AAPM 2009 Version 1.0 33

Table 9023_4 - Average annual practice fees by type (Dental General) Dental - General Under $500,000 2 5.7 % $501,000 - $750,000 5 14.2 % $751,000 - $1,000,000 4 11.4 % $1,000,001 - $1,250,000 1 2.8 % $1,250,001 - $1,500,000 5 14.2 % $1,500,001 - $1,750,000 2 5.7 % $1,750,001 - $2,000,000 2 5.7 % $2,000,001 - $2,250,000 2 5.7 % $2,250,001 - $2,500,000 1 2.8 % $2,500,001 - $2,750,000 0 0.0 % $2,750,001 - $3,000,000 2 5.7 % $3,000,001 - $3,250,000 1 2.8 % $3,250,001 - $3,500,000 1 2.8 % $3,500,001 - $3,750,000 0 0.0 % $3,750,001 - $4,000,000 2 5.7 % $4,000,001 - $4,250,000 0 0.0 % $4,250,001 - $4,500,000 0 0.0 % $4,500,001 - $4,750,000 1 2.8 % $4,750,001 - $5,000,000 1 2.8 % More than $5,000,000 3 8.5 % Total responses: 35 AAPM 2009 Version 1.0 34

Table 9023_5 - Average annual practice fees by type (General Practice - Multi-Disciplinary) General Practice - Multi-Disciplinary Under $500,000 5 8.1 % $501,000 - $750,000 2 3.2 % $751,000 - $1,000,000 6 9.8 % $1,000,001 - $1,250,000 3 4.9 % $1,250,001 - $1,500,000 4 6.5 % $1,500,001 - $1,750,000 3 4.9 % $1,750,001 - $2,000,000 8 13.1 % $2,000,001 - $2,250,000 5 8.1 % $2,250,001 - $2,500,000 2 3.2 % $2,500,001 - $2,750,000 2 3.2 % $2,750,001 - $3,000,000 3 4.9 % $3,000,001 - $3,250,000 1 1.6 % $3,250,001 - $3,500,000 2 3.2 % $3,500,001 - $3,750,000 3 4.9 % $3,750,001 - $4,000,000 3 4.9 % $4,000,001 - $4,250,000 0 0.0 % $4,250,001 - $4,500,000 1 1.6 % $4,500,001 - $4,750,000 1 1.6 % $4,750,001 - $5,000,000 3 4.9 % More than $5,000,000 4 6.5 % Total responses: 61 AAPM 2009 Version 1.0 35

Table 9023_6 - Average annual practice fees by type (General Practice - Skin Clinic) General Practice - Skin Clinic Under $500,000 2 5.5 % $501,000 - $750,000 1 2.7 % $751,000 - $1,000,000 5 13.8 % $1,000,001 - $1,250,000 4 11.1 % $1,250,001 - $1,500,000 0 0.0 % $1,500,001 - $1,750,000 1 2.7 % $1,750,001 - $2,000,000 5 13.8 % $2,000,001 - $2,250,000 3 8.3 % $2,250,001 - $2,500,000 2 5.5 % $2,500,001 - $2,750,000 1 2.7 % $2,750,001 - $3,000,000 1 2.7 % $3,000,001 - $3,250,000 2 5.5 % $3,250,001 - $3,500,000 1 2.7 % $3,500,001 - $3,750,000 1 2.7 % $3,750,001 - $4,000,000 0 0.0 % $4,000,001 - $4,250,000 0 0.0 % $4,250,001 - $4,500,000 1 2.7 % $4,500,001 - $4,750,000 0 0.0 % $4,750,001 - $5,000,000 2 5.5 % More than $5,000,000 4 11.1 % Total responses: 36 AAPM 2009 Version 1.0 36

Table 9023_7 - Average annual practice fees by type (General Practice Travel) General Practice - Travel Under $500,000 1 3.0 % $501,000 - $750,000 0 0.0 % $751,000 - $1,000,000 4 12.1 % $1,000,001 - $1,250,000 3 9.0 % $1,250,001 - $1,500,000 1 3.0 % $1,500,001 - $1,750,000 0 0.0 % $1,750,001 - $2,000,000 5 15.1 % $2,000,001 - $2,250,000 2 6.0 % $2,250,001 - $2,500,000 3 9.0 % $2,500,001 - $2,750,000 2 6.0 % $2,750,001 - $3,000,000 1 3.0 % $3,000,001 - $3,250,000 2 6.0 % $3,250,001 - $3,500,000 2 6.0 % $3,500,001 - $3,750,000 1 3.0 % $3,750,001 - $4,000,000 0 0.0 % $4,000,001 - $4,250,000 0 0.0 % $4,250,001 - $4,500,000 1 3.0 % $4,500,001 - $4,750,000 0 0.0 % $4,750,001 - $5,000,000 2 6.0 % More than $5,000,000 3 9.0 % Total responses: 33 AAPM 2009 Version 1.0 37

Table 9023_8 - Average annual practice fees by type (General Practice - Women's Health) General Practice - Women's Health Under $500,000 1 2.3 % $501,000 - $750,000 2 4.6 % $751,000 - $1,000,000 4 9.3 % $1,000,001 - $1,250,000 5 11.6 % $1,250,001 - $1,500,000 3 6.9 % $1,500,001 - $1,750,000 2 4.6 % $1,750,001 - $2,000,000 4 9.3 % $2,000,001 - $2,250,000 3 6.9 % $2,250,001 - $2,500,000 3 6.9 % $2,500,001 - $2,750,000 2 4.6 % $2,750,001 - $3,000,000 2 4.6 % $3,000,001 - $3,250,000 1 2.3 % $3,250,001 - $3,500,000 2 4.6 % $3,500,001 - $3,750,000 3 6.9 % $3,750,001 - $4,000,000 0 0.0 % $4,000,001 - $4,250,000 0 0.0 % $4,250,001 - $4,500,000 1 2.3 % $4,500,001 - $4,750,000 0 0.0 % $4,750,001 - $5,000,000 2 4.6 % More than $5,000,000 3 6.9 % Total responses: 43 AAPM 2009 Version 1.0 38

Table 9024 - Number of fee earners 0 11 1.4 % 1 102 13.0 % 2 85 10.8 % 3 75 9.5 % 4 76 9.7 % 5 82 10.4 % 6 72 9.2 % 7 58 7.4 % 8 41 5.2 % 9 30 3.8 % 10 35 4.4 % 11 17 2.1 % 12 24 3.0 % 13 10 1.2 % 14 13 1.6 % 15 10 1.2 % 16 7 0.8 % 17 4 0.5 % 18 5 0.6 % 19 2 0.2 % 20 3 0.3 % More than 20 20 2.5 % Total responses: 782 AAPM 2009 Version 1.0 39

Table 9025 - Number of fee earners -FTE 0 44 5.7 % 1 123 15.9 % 2 113 14.6 % 3 118 15.3 % 4 102 13.2 % 5 83 10.7 % 6 55 7.1 % 7 29 3.7 % 8 40 5.1 % 9 13 1.6 % 10 14 1.8 % 11 7 0.9 % 12 9 1.1 % 14 2 0.2 % 15 5 0.6 % 16 2 0.2 % 17 2 0.2 % 20 1 0.1 % More than 20 8 1.0 % Total responses: 770 AAPM 2009 Version 1.0 40

Table 9026 - Number of support staff 0 294 42.0 % 1 95 13.5 % 2 79 11.3 % 3 59 8.4 % 4 38 5.4 % 5 32 4.5 % 6 27 3.8 % 7 13 1.8 % 8 13 1.8 % 9 9 1.2 % 10 9 1.2 % 11 2 0.2 % 12 5 0.7 % 13 3 0.4 % 14 6 0.8 % 15 4 0.5 % 16 3 0.4 % 17 1 0.1 % More than 20 7 1.0 % Total responses: 699 AAPM 2009 Version 1.0 41

Table 9027 - Number of support staff - FTE 0 299 45.0 % 1 120 18.0 % 2 88 13.2 % 3 60 9.0 % 4 34 5.1 % 5 12 1.8 % 6 10 1.5 % 7 8 1.2 % 8 3 0.4 % 9 6 0.9 % 10 8 1.2 % 11 2 0.3 % 12 2 0.3 % 13 3 0.4 % 14 2 0.3 % 15 1 0.1 % 16 1 0.1 % More than 20 5 0.7 % Total responses: 664 AAPM 2009 Version 1.0 42

Table 9028 - Number of other fee earning staff 0 244 32.4 % 1 139 18.4 % 2 109 14.4 % 3 100 13.2 % 4 52 6.9 % 5 40 5.3 % 6 19 2.5 % 7 15 1.9 % 8 8 1.0 % 9 7 0.9 % 10 9 1.1 % 11 1 0.1 % 12 1 0.1 % 13 1 0.1 % 14 1 0.1 % 15 1 0.1 % 20 1 0.1 % More than 20 4 0.5 % Total responses: 752 AAPM 2009 Version 1.0 43

Table 9029 - Number of other fee earning staff -FTE 0 332 47.0 % 1 171 24.2 % 2 86 12.1 % 3 62 8.7 % 4 25 3.5 % 5 6 0.8 % 6 10 1.4 % 7 2 0.2 % 8 3 0.4 % 9 1 0.1 % 10 2 0.2 % 12 1 0.1 % 14 1 0.1 % 20 1 0.1 % More than 20 2 0.2 % Total responses: 705 AAPM 2009 Version 1.0 44

Table 9030 - Number of administrative staff 0 7 0.9 % 1 47 6.1 % 2 86 11.3 % 3 84 11.0 % 4 90 11.8 % 5 97 12.7 % 6 74 9.7 % 7 64 8.4 % 8 48 6.3 % 9 44 5.7 % 10 33 4.3 % 11 11 1.4 % 12 17 2.2 % 13 4 0.5 % 14 11 1.4 % 15 11 1.4 % 16 7 0.9 % 17 3 0.3 % 18 3 0.3 % 19 1 0.1 % 20 3 0.3 % More than 20 14 1.8 % Total responses: 759 AAPM 2009 Version 1.0 45

Table 9031 - Number of administrative staff - FTE 0 37 4.9 % 1 90 12.1 % 2 126 17.0 % 3 137 18.4 % 4 123 16.5 % 5 72 9.7 % 6 45 6.0 % 7 28 3.7 % 8 18 2.4 % 9 17 2.2 % 10 11 1.4 % 11 4 0.5 % 12 9 1.2 % 13 4 0.5 % 14 2 0.2 % 15 5 0.6 % 16 3 0.4 % 17 1 0.1 % 18 2 0.2 % 20 1 0.1 % More than 20 6 0.8 % Total responses: 741 AAPM 2009 Version 1.0 46

Table 9032 - Total number of staff 2 6 0.7 % 3 17 2.2 % 4 31 4.0 % 5 48 6.3 % 6 22 2.8 % 7 37 4.8 % 8 21 2.7 % 9 32 4.2 % 10 42 5.5 % 11 34 4.4 % 12 44 5.7 % 13 30 3.9 % 14 36 4.7 % 15 29 3.8 % 16 25 3.2 % 17 24 3.1 % 18 22 2.8 % 19 13 1.7 % 20 26 3.4 % 21 25 3.2 % 22 22 2.8 % 23 16 2.1 % 24 14 1.8 % AAPM 2009 Version 1.0 47

Total number of staff continued 25 20 2.6 % 26 16 2.1 % 27 8 1.0 % 28 3 0.3 % 29 9 1.1 % 30 12 1.5 % 31 4 0.5 % 32 14 1.8 % 33 8 1.0 % 34 2 0.2 % 35 3 0.3 % 36 3 0.3 % 37 1 0.1 % 38 4 0.5 % 39 2 0.2 % 40 4 0.5 % More than 40 31 4.0 % Total responses: 760 AAPM 2009 Version 1.0 48

Table 9033 - Total number of staff - FTE 0 8 1.0 % 1 8 1.0 % 2 32 4.3 % 3 48 6.5 % 4 56 7.5 % 5 51 6.9 % 6 45 6.1 % 7 57 7.7 % 8 47 6.3 % 9 45 6.1 % 10 49 6.6 % 11 41 5.5 % 12 32 4.3 % 13 28 3.7 % 14 18 2.4 % 15 21 2.8 % 16 15 2.0 % 17 21 2.8 % 18 14 1.8 % 19 8 1.0 % 20 18 2.4 % 21 5 0.6 % AAPM 2009 Version 1.0 49

22 5 0.6 % Total number of staff FTE continued 23 5 0.6 % 24 7 0.9 % 25 7 0.9 % 26 9 1.2 % 27 2 0.2 % 28 5 0.6 % 29 5 0.6 % 30 3 0.4 % 32 4 0.5 % 33 1 0.1 % 35 4 0.5 % 36 1 0.1 % More than 40 12 1.6 % Total responses: 737 Table 9034 - Job description No 90 13.0 % Not sure 6 0.8 % Yes 594 86.0 % Total responses: 690 AAPM 2009 Version 1.0 50

Table 9035 - Salary range Less than $31,000 9 2.1 % $31,001 - $35,000 10 2.3 % $35,001 - $40,000 18 4.2 % $40,001 - $45,000 18 4.2 % $45,001 - $50,000 41 9.5 % $50,001 - $55,000 52 12.1 % $55,001 - $60,000 57 13.3 % $60,001 - $65,000 61 14.2 % $65,001 - $70,000 39 9.1 % $70,001 - $75,000 31 7.2 % $75,001 - $80,000 27 6.3 % $80,001 - $85,000 22 5.1 % $85,001 - $90,000 11 2.5 % $90,001 - $95,000 6 1.4 % $95,001 - $100,000 7 1.6 % More than $100,000 19 4.4 % Total responses: 428 AAPM 2009 Version 1.0 51

Table 9035B - Salary range 16.00% 14.00% 12.00% 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% Less than $31,000 $31,001 - $35,000 $35,001 - $40,000 $40,001 - $45,000 $45,001 - $50,000 $50,001 - $55,000 $55,001 - $60,000 $60,001 - $65,000 $65,001 - $70,000 $70,001 - $75,000 $75,001 - $80,000 $80,001 - $85,000 $85,001 - $90,000 $90,001 - $95,000 $95,001 - More than $100,000 $100,000 Table 9036 - Salary by state State Average Salary Count ACT $73,425 8 New South Wales $58,146 70 Northern Territory $79,000 4 Queensland $58,707 80 South Australia $62,340 33 Tasmania $61,597 8 Victoria $63,818 43 Western Australia $64,551 26 New Zealand $58,040 2 International $76,000 1 Total responses: 275 AAPM 2009 Version 1.0 52

Table 9037 - Salary by region Average Salary Count Capital city $65,609 121 Large regional city (Population 60,000+) $58,895 70 Regional/rural (Population 30,000-60,000) $51,723 35 Regional/rural (Population less than 30,000) $60,480 49 Overseas, please specify $65,040 2 Table 9038 - Salary by highest formal education Average Salary Count Secondary School Year 8 or below $65,000 1 Secondary School Year 9 or 10 equivalent $57,238 21 Secondary School Year 11 or 12 equivalent $59,583 47 Certificate or Diploma (e.g. TAFE) $59,989 141 Bachelor degree $65,441 42 Postgraduate qualifications or higher degree $67,677 32 Total responses: 284 AAPM 2009 Version 1.0 53

Table 9039 - Salary by qualifications UNE Partnerships' Certificate III in Business (Medical Administration) UNE Partnerships' Certificate IV in Practice Management UNE Partnerships' Diploma of Practice Management Average Salary Count $59,346 13 $61,938 78 $63,243 75 Other certificate (eg TAFE) $59,970 63 Other diploma (eg TAFE) $61,432 32 Undergraduate degree $65,788 41 Postgraduate qualification (eg Masters, PhD) $69,961 19 Other, please specify $61,906 48 Table 9039b - Salary by qualifications (graph) $72,000 $70,000 $68,000 $66,000 $64,000 $62,000 $60,000 $58,000 $56,000 $54,000 UNE Partnerships' Certificate III in Business (Medical Administration) UNE Partnerships' Certificate IV in Practice Management UNE Partnerships' Diploma of Practice Management Other certificate (eg TAFE) - please specify Other diploma (eg TAFE) - please specify Undergraduate degree - please specify Postgraduate qualification (eg Masters, PhD) - please specify AAPM 2009 Version 1.0 54

Table 9040 - Salary by practice gross fees Average salary Count $1,000,000 or less 129 25.8% $52,013 38 More than $1,000,000 371 74.2% $63,901 154 Total 500 100.0% Total responses: 500 Table 9041 - Salary by Member of professional bodies Average Salary Count AMA $77,047 12 RACGP $59,723 70 AVA $80,000 1 ADA $52,413 3 AVPMA $66,667 3 AIM $98,701 7 ACHSE $70,500 2 RANZCO $76,667 7 Other, please specify $70,433 33 No, I am not a member of any of these professional associations $60,448 167 AAPM 2009 Version 1.0 55

Table 9042 - Salary by type Type Average Salary Count General Practice - General $58,426 139 Medical - Single specialist (eg ENT, urology), please specify $66,101 66 Medical - Multi specialist $68,673 23 Dental - General $58,245 21 Dental - Specialist, please specify $52,469 4 Veterinary - Small animal practice $62,500 4 Other, please specify $63,793 20 General Practice - Multi-Disciplinary $61,819 29 General Practice - Skin Clinic $56,353 17 General Practice - Travel $59,250 12 General Practice - Women's Health $59,632 19 Medical - Pathology $54,750 4 Medical - Podiatry $60,291 8 Medical - Dietician $61,833 6 Dental - Mixed $65,400 5 Medical - Physiotherapy $58,400 5 Total responses: 382 AAPM 2009 Version 1.0 56

Table 9043 - Salary by employed Average Salary Count Award $53,246 54 Individual contract $64,697 72 Registered Workplace Agreement $56,094 5 Salary $63,106 154 Total responses: 285 Table 9044 - Salary by PD days last year Average Salary count Less than 2 days $56,687 49 Between 2 and 5 $61,113 144 More than 5 days $61,443 45 Total responses: 238 Table 9045 - Salary by practice size (fee earners) Average Salary count Less than 2 $59,225 47 Between 2 and 5 $58,483 119 Between 6 and 9 $63,275 61 10 or more $67,846 42 Total responses: 269 AAPM 2009 Version 1.0 57

Table 9046 - Salary by Patients per day Average Salary Count 1-25 $61,546 53 26-50 $61,194 49 51-75 $63,585 34 76-100 $59,868 36 101-125 $59,983 34 126-150 $60,881 25 151-175 $62,550 13 176-200 $57,098 10 201-225 $66,750 4 226-250 $63,378 9 251-275 $62,000 5 276-300 $67,250 4 More than 300 $65,000 6 Total responses: 282 AAPM 2009 Version 1.0 58

Table 9047 - Salary by AAPM member Average salary No, I am not a current member but I have been previously $68,263 12 No, I have never been a member $54,418 56 Yes, I am a member $62,916 218 Table 9048 - Salary by employment status Average salary Casual $51,571 7 Consultant $108,750 4 Full-time $62,975 223 Part-time $52,747 52 Table 9049 - Health assessments 1-5 212 60.3 % 11-15 26 7.4 % 16-20 7 1.9 % 21-25 3 0.8 % 26-30 1 0.2 % 31-35 2 0.5 % 36-40 2 0.5 % 6-10 94 26.7 % More than 50 4 1.1 % Total responses: 351 AAPM 2009 Version 1.0 59

Table 9050 - Team Care Arrangements 1-5 183 52.7 % 6-10 85 24.4 % 11-15 38 10.9 % 16-20 21 6.0 % 21-25 9 2.5 % 26-30 4 1.1 % 36-40 2 0.5 % More than 40 5 1.3 % Total responses: 347 Table 9051 - Practice nurse billing items 1-5 31 9.5 % 6-10 25 7.7 % 11-15 44 13.6 % 16-20 35 10.8 % 21-25 33 10.2 % 26-30 27 8.3 % 31-35 13 4.0 % 36-40 15 4.6 % 41-45 7 2.1 % 46-50 18 5.5 % More than 50 75 23.2 % Total responses: 323 AAPM 2009 Version 1.0 60

Table 9052 - Private and bulk billing Average % Privately billed 47% Bulk billed 54% Total responses: 838 Table 9053 - Open hours Average hours Monday: 9.53 Tuesday: 9.51 Wednesday: 9.49 Thursday: 9.47 Friday: 9.10 Saturday: 4.74 Sunday: 5.93 AAPM 2009 Version 1.0 61

Table 9054 Hourly rates Under $20 per hour 8 1.7 % $20 - $25 89 19.7 % $26 - $30 159 35.3 % $31 - $35 115 25.5 % $36 - $40 31 6.8 % $41 - $45 25 5.5 % $46 - $50 12 2.6 % $51 - $55 3 0.6 % $56 - $60 3 0.6 % $61 - $65 1 0.2 % $66 - $70 2 0.4 % $76 - $80 1 0.2 % More than $80 per hour 1 0.2 % Total responses: 450 Table 9055 Benefits received Superannuation - standard 9% 622 92.9 % Superannuation - more than 9% 40 5.9 % Bonuses paid on performance 118 17.6 % Salary sacrifice 153 22.8 % Other, please specify 39 5.8 % Total responses: 669 AAPM 2009 Version 1.0 62

Table 9056 Expenses recovered Uniform 327 70.7 % Dry cleaning 7 1.5 % Travel (home to work) 18 3.8 % Car allowance 71 15.3 % Entertainment allowance 5 1.0 % Home/mobile phone 148 32.0 % Medical/dental/ancillary care 26 5.6 % Professional indemnity costs 64 13.8 % Fringe benefits (eg computer, phone, car) 56 12.1 % Health fund premiums 1 0.2 % Other expenses, please specify 55 11.9 % Total responses: 462 Table 9057 Professional development costs paid Training (partly paid) 116 18.6 % Membership to a professional association 415 66.7 % Subscription to journals 111 17.8 % Training (fully paid) 452 72.6 % Conference expenses 393 63.1 % Practice retreats 58 9.3 % Other, please specify 13 2.0 % Total responses: 622 AAPM 2009 Version 1.0 63

Table 9057B PD participation indicating some PD 791 87.2 % Total responses 907 Total responses: 791 Table 9058 - GP Management Plans Response s 1-5 168 46.9 % 6-10 94 26.2 % 11-15 48 13.4 % 16-20 22 6.1 % 21-25 12 3.3 % 26-30 6 1.6 % 31-35 2 0.5 % 36-40 2 0.5 % 46-50 1 0.2 % More than 50 3 0.8 % Total responses: 358 Table 9059 Expense allowances Response s Allowances of any type 462 50.9 % Total surveys received 907 Total responses: 462 AAPM 2009 Version 1.0 64

Table 9060 Core responsibilities (all responses) Count % Indicating Involvement Financial management 588 64.8% Human resources management 591 65.2% Planning and marketing 522 57.6% Information management 578 63.7% Risk management 560 61.7% Governance and organisation dynamics 469 51.7% Business and clinical operations 578 63.7% Professional responsibility 565 62.3% Total responses: 907 Table 9061 Core responsibilities (General Practice General, Multi- Disciplinary, Skin Clinic, Travel, Women's Health) Count % Indicating Involvement Financial management 331 66.7% Human resources management 337 67.9% Planning and marketing 304 61.3% Information management 329 66.3% Risk management 325 65.5% Governance and organisation dynamics 277 55.8% Business and clinical operations 326 65.7% Professional responsibility 323 65.1% Total responses: 496 AAPM 2009 Version 1.0 65

Table 9062 Core responsibilities (Medical specialist Single and Multi) Count % Indicating Involvement Financial management 167 77.0% Human resources management 162 74.7% Planning and marketing 136 62.7% Information management 160 73.7% Risk management 150 69.1% Governance and organisation dynamics 123 56.7% Business and clinical operations 159 73.3% Professional responsibility 154 71.0% Total responses: 217 Table 9063 Core responsibilities (Medical Hospital, Radiology, Pathology, Podiatry, Dietician, Physiotherapy) Count % Indicating Involvement Financial management 42 71.2% Human resources management 43 72.9% Planning and marketing 40 67.8% Information management 41 69.5% Risk management 42 71.2% Governance and organisation dynamics 37 62.7% Business and clinical operations 43 72.9% Professional responsibility 42 71.2% Total responses: 59 AAPM 2009 Version 1.0 66

Table 9064 Core responsibilities (Dental - General) Count % Indicating Involvement Financial management 35 72.9% Human resources management 34 70.8% Planning and marketing 33 68.8% Information management 34 70.8% Risk management 31 64.6% Governance and organisation dynamics 27 56.3% Business and clinical operations 35 72.9% Professional responsibility 35 72.9% Total responses: 48 Table 9065 Core responsibilities (Dental - Specialist) Count % Indicating Involvement Financial management 8 53.3% Human resources management 9 60.0% Planning and marketing 5 33.3% Information management 8 53.3% Risk management 6 40.0% Governance and organisation dynamics 1 6.7% Business and clinical operations 9 60.0% Professional responsibility 7 46.7% Total responses: 15 AAPM 2009 Version 1.0 67

Table 9066 Core responsibilities (Veterinary) Count % Indicating Involvement Financial management 8 66.7% Human resources management 9 75.0% Planning and marketing 8 66.7% Information management 6 50.0% Risk management 8 66.7% Governance and organisation dynamics 6 50.0% Business and clinical operations 8 66.7% Professional responsibility 7 58.3% Total responses: 12 Table 9067 - Financial management tasks Prepare and manage budgets 436 67.7 % Cash flow analysis, fee schedules 561 87.1 % Develop accounting systems 386 59.9 % Develop inventory control systems 383 59.4 % Facilitate investment planning 182 28.2 % Establish business relationships 520 80.7 % Negotiate third party contracts 402 62.4 % Facilitate superannuation/long service 398 61.8 % Other, please specify 69 10.7 % Total responses: 644 AAPM 2009 Version 1.0 68

Table 9068 - HRM tasks Develop induction programs 557 83.5 % Understand workplace agreements 532 79.7 % Develop compensation/benefit programs 233 34.9 % Develop employee placement programs 338 50.6 % Develop and implement staff training 628 94.1 % Develop and maintain practice manual 633 94.9 % Other, please specify 47 7.0 % Total responses: 667 Table 9069 - Planning and marketing tasks Develop and evaluate strategic plans 359 73% Develop marketing plans 332 67% Establish and develop marketing tools 293 59% Establish strategic alliances 282 57% Other, please specify 19 4% Total responses: 495 AAPM 2009 Version 1.0 69

Table 9070 - Information management tasks Conduct information needs analysis 371 62% Develop information network security 336 56% Develop information system training 410 68% Facilitate information system installation 414 69% Oversee database management 512 85% Provide electronic education resources 337 56% Other, please specify 22 4% Total responses 599 Table 9071 - Risk management tasks Assess and procure liability insurance 436 67% Conduct audits of at risk financial activities 279 43% Develop and implement quality assurance 456 70% Develop conflict resolution procedures 499 77% Establish confidentiality policies 590 90% Establish security plans 461 71% Maintain infection control procedures 472 72% Maintain legal compliance 548 84% Maintain practice history and records 607 93% Negotiate and maintain contracts 490 Other, please specify 7 1% Total responses: 652 75% AAPM 2009 Version 1.0 70

Table 9072 - Governance and organisation dynamics tasks Conduct stakeholders needs assessments 181 48% Develop leadership and change-agent skills 230 62% Evaluate and improve governing by-laws 135 36% Maintain governance systems 271 72% Other, please specify 5 1% Total responses: 374 Table 9073 - Business and clinical operations tasks Facilitate business operations planning 424 65% Conduct staffing analysis and scheduling 553 85% Develop ancillary clinical support services 317 49% Establish patient flow/communication process 558 86% Develop clinical pathway structure 254 39% Create monitoring system for licenses, accreditation and recertification Facilitate staff development 505 78% 588 Other, please specify 8 1% Total responses: 648 91% AAPM 2009 Version 1.0 71

Table 9074 - Professional responsibility tasks Advance professional knowledge and leadership skills 443 72% Balance professional and personal pursuits 443 72% Conduct self-assessment 409 67% Engage in professional networking 500 82% Promote ethical standards 490 80% Other, please specify 6 1% Total responses: 613 Table 9075 Allocation of time Financial management 595 27% Human resources management 593 20% Planning and marketing 548 7% Information management 583 10% Risk management 568 6% Governance and organisation dynamics 539 5% Business and clinical operations 582 16% Professional responsibility 576 9% Total responses: 607 AAPM 2009 Version 1.0 72