Oriental Bank of Commerce

BID REFERENCE NO. OBC/HO/DIT/RFP-EFT-SWITCH-SOLUTION/23/2013-14 Request for Proposal (RFP) for Procurement, Deployment and Management of EFT Switch Solution, Related Services and applications Oriental Bank of Commerce Department of Information Technology, Corporate Office, Plot No.5, Institutional Area, Sector-32, Gurgaon, Haryana 122 001 Tel. no.: 0124-4126226, 4126222 Fax no.: 0124-4126412 E-Mail: dit@obc.co.in Website: www.obcindia.co.in Date: 15 th July 2013

NON-DISCLOSURE AGREEMENT All bidders must sign the Non-Disclosure Agreement (NDA) before obtaining the Request for Proposal (RFP). Bidders must comply with all clauses mentioned in the NDA. No changes to the NDA are allowed. The NDA must be executed on the bidder s company letterhead. The primary bidder along with all partners who gain access to the Bank s confidential data (as described in the NDA) must sign the NDA. The bidder can be an OEM who owns the Intellectual Property Rights (IPR) of an EFT Switch product or can be a System Integrator (SI) who is authorized by an OEM to propose and implement the corresponding solution. NDA format is enclosed as Annexure-6 file AN6-NDA-Format.docx. Oriental Bank of Commerce Confidential Page 2 of 75

I. Tender Details General Detail Tender Id : Tender No : OBC/HO/DIT/RFP-EFT-SWITCH-RFP/23/2013-14 dated 15.07.2013 Department Name : Scope of Work : Oriental Bank of Commerce, Department Of Information Technology. Procurement, Deployment and Management of EFT Switch, Related Services and applications Tender Details : Request for Proposal (e-rfp) for Procurement, Deployment and Management of EFT Switch, Related Services and applications Mode of Tender : Tender Type : Type of Contract: Bidding Type : Consortium : Download Tender Documents : Purchaser Location : Online Open Supply & Service Indigenous NOT ALLOWED After meeting the Pre Qualification Criteria PAN INDIA Key Dates Document Download Start Date & Time : 15.07.2013 Document Download End Date & Time : Last Date & Time of Online Bid Submission : Date & Time of Technical Bid Opening : Bid Validity Period (Days): Price validity & Empanelment Duration : 05.08.2013 up to 14:00 Hrs 05.08.2013 up to 14:00 Hrs 05.08.2013 16:00 Hrs As per tender document As per tender document Oriental Bank of Commerce Confidential Page 3 of 75

Documents to be submitted Physically : i. Participation Fee DD, ii. B.G. or DD for EMD iii. Technical Bid iv. Other documents supporting eligibility criteria etc. as per tender document. Tender Activity Configuration Pre-bid-Meeting : Mode of Appointment/ Purchase Order : Mode of Document Fees Payment : Mode of EMD payment : On 24.07.2013 at 11:30 hrs at Oriental Bank of Commerce, DIT, Corporate Office, Plot No. 5, Sector 32, Gurgaon 122001 Offline Offline Offline Payment Details:- Participation Fees (Rs.): EMD Amount : Rs. 25,000/- (Non Refundable) Rs. 50,00,000/- (Rupees Fifty Lac Only) Details Eligibility Criteria : General Terms and condition : Other Details : As per Tender Document As per Tender Document 1. The bidders must fulfill the Pre Qualification criteria for being eligible to bid. 2. The specifications of tender shall be enabled to bidders fulfilling the Pre Qualification criteria and after receipt of Document fees by the Bank. 3. The EMD and Bank Draft on account of participation fees along with physical copies of all the documents in support of eligibility criteria etc. must be received at the following address before the date and time of submission of bid. 4. The prospective bidders may mail their queries and suggestions for any changes required to be made in the bid document through e-mail on dit@obc.co.in on or before 22.07.2013 upto 14:00 Hrs. The changes made Oriental Bank of Commerce Confidential Page 4 of 75

based on the suggestions and clarifications of queries shall be uploaded on the Banks corporate website https://www.obcindia.co.in and https://obc.abcprocure.com and shall be deemed to be part of the RFP document. 5. The subject of the e-mail containing the bid queries should be given as Bid queries for the RFP OBC/HO/DIT/RFP-EFT-SWITCH-SOLUTION/23/2013-14. 6. No suggestions or queries shall be entertained after prebid meeting. 7. Contact details of the Bank: The Dy. General Manager (IT) Oriental Bank of Commerce, Department of Information Technology, Corporate Office, Plot No. 5, Sector 32, Gurgaon 122 001 Phone: 0124 4126 217/4126218 E-mail: dit@obc.co.in Information for Online Participation Bidders who wish to participate in tender shall have to register with the website (https://obc.abcprocure.com) through the "New user Registration" link provided on the home page. Bidder will create login id & password on their own in registration process. FACILITIES TO BE PROVIDED TO REGISTERED BIDDERS/ VENDORS BY THE SERVICE PROVIDER M/S e-procurement Technologies Ltd: The following facilities shall have to be provided to the vendors registered for participating in the e- tendering process. (i) Digital Signature Certificate issued by approved certifying authority. (ii) Hardware token to store the Digital Signature. (iii) Training to the Vendor/Contractor for participating in the bids through e-tendering Website. (iv) 24x7, 365 days call center support/ email/ phone/ fax/ chat / mobile etc. in all possible medium. (v) Registration with the e-tendering website. (vi) Vendors/Contractors shall be permitted to participate in any other e-tender on the service provider's website for any other organization to whom the services are being provided. (vii) User Manual/ Training Kit to the Vendor/ Contractor. (viii) Any no. of users of Vendor/ Contractor organization can take training on the e-tendering system. Bidders who wish to participate in this tender need to procure Digital Signature Certificate as per Oriental Bank of Commerce Confidential Page 5 of 75

Information Technology Act-2000 using that they can digitally sign their electronic bids. Bidders can procure the same from any or the CCA approved certifying agencies, or they may contact e- Procurement Technologies Ltd. at below mentioned address and they will assist them in procuring the same. Bidders who already have a valid Digital Signature Certificate need not to procure the same. In case bidders need any clarification regarding online participation, they can contact, e-procurement Technologies Ltd. Corporate Office : B-705 Wall Street-2, Opp-Orient Club, Nr.Gujarat College, Ellis Bridge, Ahmedabad Tel : +91-079-40016802-882 Fax : +91-079-40016816/876 Cell : +91-9374519754 Cell : +91-9377988119 Email : support@abcprocure.com Website : http://www.abcprocure.com Bidders who wish to participate in e-tender need to fill data in predefined forms of Participation Questionnaire (PQ), Technical, and Price bid available in respective tender only. Bidder should upload scanned copies of reference documents in support of their eligibility of the bid and as per the instructions given in tender documents After filling data in predefined forms, bidders need to click on final submission link to submit their encrypted bid. e-tendering This Tender will follow e-tendering process [e-bids] as under which will be conducted by Banks authorised e- Tendering Vendor M/s. e-procurement Technologies Ltd. [abcprocure] through their Website as per details given below: a. Submission of Technical Bid & Commercial Bid by the Vendor b. Opening of Technical Bid & Commercial Bid by the Bank c. Clarification, if any, sought by the Bank. d. On-line evaluation by the Bank. Representative of Vendors will be given training for e-tendering by M/s. e-procurement Technologies Ltd [abcprocure]. The response to the present tender will be submitted by way of two stage bidding process Technical bid & Commercial bid. Bidders need to submit their both Technical & Commercial bid through online mode at OBC s e- Tendering portal https://obc.abcprocure.com. However, the Technical Bid also be submitted in sealed envelope as detailed in the RFP document. Oriental Bank of Commerce Confidential Page 6 of 75

The bidders are requested to note that it is mandatory to have a valid digital certificate issued by any of the valid certifying authority approved by Govt. of India to participate in the online Event. The bidders are requested to ensure that they have the digital certificate, well in advance or if any assistance is required for the purpose, they can contact our service provider (M/s e-procurement Technologies Ltd.) at the under mentioned details: e-procurement Technologies Limited (abc procure) Address : A - 201 / 208, Wall Street - II Opp. Orient Club, Nr. Gujarat College Ellis Bridge - Ahmedabad - 380 006 Gujarat (India) Phone No. : + 91 79 4001 6867 / 6855 / 6885 / 6886 / 6868 Fax No. : + 91 79 4001 6876 Email : drashti@abcprocure.com; vaishali@abcprocure.com Oriental Bank of Commerce Confidential Page 7 of 75

TABLE OF CONTENTS 1 INVITATION FOR TENDER OFFERS 12 2 SCHEDULE AND CONTROL SHEET 13 3 STRUCTURE OF THE RFP 14 3.1 The Master RFP 14 3.2 3.3 Annexure Seeking Response for Evaluation Formats 14 14 4 INTRODUCTION 15 4.1 Background 15 4.2 Purpose of this document 16 4.3 Existing IT Setup 16 4.4 Connectivity between DC, DR and Near-Site 18 5 ELIGIBILITY CRITERIA 19 5.1 For bidder (SI) of this implementation tender 19 5.2 For EFT Switch Solution 20 5.3 For Managed Services 21 5.4 For Fraud & Risk Management Solution 21 6 6.1 SCOPE OF THE WORK Broad Scope of Work 22 22 6.2 Licenses and Support 23 6.3 Functional & Technical Specifications 24 6.4 Source Code/ Escrow Arrangement 34 6.5 Certification 34 6.2.1 PCI DSS Certification 34 6.2.2 PA DSS Certification 34 6.6 Migration 35 7 TECHNICAL SPECIFICATIONS 38 8 SERVICE LEVEL AGREEMENT (SLA) AND CONTRACTING 38 8.1 SLA Categories 38 8.2 SLA Review Process 38 8.3 Penalties 42 9 DELIVERABLES AND TIMELINES 44 9.1 SCHEDULE OF IMPLEMENTATION 45 Oriental Bank of Commerce Confidential Page 8 of 75

10 TERMS AND CONDITIONS 45 10.1 General Terms and Conditions 45 10.2 Application 46 10.3 Standards 46 10.4 Governing Language 47 10.5 Applicable Law 47 10.6 Notices 47 10.7 Right to Alter Quantities 47 10.8 Contract Amendments 47 10.9 Use of Contract Documents and Information 48 10.10 Indemnification 48 10.11 Cancellation of Contract and Compensation 48 10.12 Earnest Money Deposit (EMD) 49 10.13 Performance Bank Guarantee (PBG) 50 10.14 Resolution of Disputes 51 10.15 Delays in the Bidder s Performance 51 10.16 Liquidated Damages 51 10.17 Force Majeure 52 10.18 Ancillary Services 52 10.19 Audits 53 10.20 Prices 53 10.21 Excise Duty 54 10.22 Professional Fees/Charges 54 10.23 Expenses and Taxes 54 10.24 Non Negotiability on RFP 54 10.25 Assignment 55 Oriental Bank of Commerce Confidential Page 9 of 75

10.26 Subcontracting 55 10.27 Limitation of Liability 55 10.28 Contract Period 55 10.29 Delays in Design, Implementation and Performance Guarantee 57 10.30 Publicity 57 10.31 Privacy and Security Safeguards 57 10.32 Confidentiality 57 10.33 Adherence to Terms and Conditions 58 10.34 Execution of SLA/NDA 58 10.35 Other Terms and Conditions 58 10.36 Substitution of Project Team Members 59 10.37 Professionalism 59 10.38 Adherence to Laws and Standards 59 10.39 Authorised Signatory 59 10.40 Applicable Law and Jurisdiction of court 60 10.41 Insurance 60 10.42 Conflict of Interest 60 10.43 Exit Management 60 10.44 Payment Terms 61 10.45 Warranty and AMC 62 11 INSTRUCTIONS TO BIDDERS 64 11.1 Two Stage Bidding Process 64 11.2 Technical Bid (TB) 65 11.3 Commercial Bid (CB) 67 11.4 Submission of Bids 67 11.5 Sealing & Marking of Bids 67 Oriental Bank of Commerce Confidential Page 10 of 75

11.6 Late Bids 68 11.7 Opening of Bids 68 11.8 Clarifications of Bids 69 11.9 Evaluation Criteria 69 11.10 General Evaluation Criteria 69 11.11 Eligibility Criteria 70 11.12 Technical Bid Evaluation Criteria 70 11.13 Commercial Bid Evaluation Criteria 71 11.14 Address for communication 71 11.15 No commitment to accept lowest or any bid 71 11.16 Correction of errors 71 11.17 Annexures to Tender 72 11.18 Non-Transferable Tender 72 11.19 Softcopy of Tender Documents 72 11.20 Bid Validity Period 72 11.21 Pre-bid meeting 72 11.22 Rejection of bids 72 11.23 Award of contract 73 11.24 Signing of contract 73 12 COMPLIANCE WITH LAW 74 13 GOVERNING LAW AND RESOLUTION OF DISPUTES 74 14 AMENDMENTS TO CONTRACT 75 15 CORRESPONDENCE & NOTICES 75 16 GLOSSARY 75 Oriental Bank of Commerce Confidential Page 11 of 75

1 INVITATION FOR TENDER OFFERS Oriental Bank of Commerce (Bank) invites sealed tenders for Technical bid (Offline as well as online) and Commercial bid (online) from eligible, reputed entities for procurement, deployment, management of EFT Switch solution, Card Management system, Fraud & Risk Monitoring and Management system, ATM Monitoring & Incident Management solution and other related services & applications. In this RFP, the term bidder/ prospective bidder refers to the primary bidder together with other entities participating for delivering product/ services mentioned in the scope of work. The complete set of tender documents may be purchased by eligible bidder on payment of a nonrefundable fee of Rs.25,000/- (Rupees Twenty five Thousand only) by Demand Draft/ Bankers cheque in favor of Oriental Bank of Commerce payable at Gurgaon. The bank reserves the right to reject any or all offers. The prospective bidders are advised should note the following: In order to participate in the pre-bid meeting at Oriental Bank of Commerce Head Office, Gurgaon, the tender document must be purchased by the prospective bidder from the Bank. In case the prospective bidder downloads the document from the website of the Bank, the cost of tender document should be paid along with the bid responses. Bidder are required to submit DD/ Pay Order/ Bank Guarantee drawn in favor of Oriental Bank of Commerce payable at Gurgaon, towards Earnest money Deposit (EMD) for Rs. 50 Lacs (Rupees Fifty Lacs only). The Bank may accept Bank Guarantee in lieu of EMD for an equivalent amount valid for 180 days from the last date of bid submission and issued by any scheduled commercial bank acceptable to Oriental Bank of Commerce. Offers made without EMD will be rejected Earnest Money Deposit (EMD) must be submitted along with the bid as specified in this tender document. DD/Pay Order/ Bank Guarantee in lieu of the same towards EMD should not be mixed with Technical bid or any other envelope. It should be submitted in separate envelope. For more details on EMD please refer Earnest Money Deposit section 10.12. Tender offers will be opened in the presence of the bidder s representatives who choose to attend the opening of tender on the specified date, time and place. The representatives are required to carry authorization document of company and identity card for attending the pre-bid meeting. Technical Specifications, Bill of Material documents, Terms and Conditions and various formats and proforma for submitting the tender offer are described in the tender document and Annexure. Oriental Bank of Commerce Confidential Page 12 of 75

2 SCHEDULE AND CONTROL SHEET The following is an indicative timeframe for the overall process. Bank reserves the right to vary this timeframe at its absolute and sole discretion and without providing any notice/intimation or reasons thereof. Changes to the timeframe will be communicated to the affected Respondents during the process. Tender Reference Price of Tender copy Date of commencement of issue of tender document Date of closure of tender document Bid Security Deposit (EMD) Queries to be mailed by Pre Bid Meeting Last Date and Time for receipt of tender offers (both for online and physical copy) Date of opening of technical bids BID REFERENCE NO. OBC/HO/DIT/RFP-EFT- SWITCH-SOLUTION/23/2013-14 Rs. 25,000 /- (Non Refundable) 15 th July 2013 5 th Aug 2013 up to 14:00 hours Rs. 50,00,000/- (Rupees Fifty Lacs Only) 22 nd July 2013 up to 14:00 hours 24 th July 2013 at 11:30 hours 5 th Aug 2013 14:00 hours 5 th Aug 2013 16:00 hours Address of Communication The Deputy General Manager (IT) Oriental Bank of Commerce, Department of Information Technology, Plot No.5, Institutional Area, Sec.32, Gurgaon, Haryana-122001 Contact Telephone Numbers Phone : 0124-4126226/ 222 Fax : 0124-4126412 E-mail Id atm@obc.co.in; dit@obc.co.in Website www.obcindia.co.in Oriental Bank of Commerce Confidential Page 13 of 75

3 STRUCTURE OF THE RFP 3.1 THE MASTER RFP This document is the master RFP consisting of; an overview of services to be provided by the selected Bidder; an overview of the solution architecture, software, hardware and facilities management services required from the Bidder; the technical and commercial evaluation methodology which shall be followed to select the successful Bidder and; the terms and conditions to which this RFP and the Bidder responses shall be subject to Bank entering into a separate contract after selecting the bidder, which shall detail the terms and conditions. 3.2 ANNEXURE SEEKING RESPONSE FOR EVALUATION A detailed set of annexure is provided to the bidder for formulation of responses for evaluation covering sections such as functional requirements, technical requirements, solution architecture requirements, proposed team fitment/ strength, training Bank personnel, etc. The list of such annexure is provided in the table below. Table 3-1: Annexure Seeking response for Evaluation Annexure Content Name of the File Reference Number ANNEXURE-1 Functional and Technical AN1_Functional and Technical Specifications with Specifications.xlsx Bidder s response ANNEXURE-2 Technical Bill of Material AN2_Technical Bill Of Material.docx ANNEXURE-3 Various Formats for the AN3-Formats.docx bidder to complete and submit as part of their technical and commercial bids ANNEXURE-4 Format for submitting Commerical Bid AN4-Commercial Bid Format.xlsx ANNEXURE-5 For submitting Masked Commerical format in AN5- Masked Commercial Bid Format.xlsx Technical Bid ANNEXURE-6 Format for Non- Disclosure Agreement AN6- NDA Format.docx Oriental Bank of Commerce Confidential Page 14 of 75

3.3 FORMATS A formats to be submitted by bidders as part of their technical and commercial bids are provided in Annexure-3 file AN3-Formats.docx as per details below. Table 3-2: List of Formats Format Reference Name of the Format Number Format-1 EMD Bank Guarantee Proforma Format-2 Technical Bid Form Format-3 Commercial Compliance Certificate Format-4 Compliance Certificate Format-5 Proposed Agency Profile Format-6 Confirmation of Terms and Conditions Format-7 Tender Offer Cover Letter Format-8 Submission Check List Format-9 Pre Bid Query Format Format-10 Confirmation of Eligibility Format-11 Proposed Team Profile Format-12 Manufacturer's Authorization Form Format-13 Performance Bank Guarantee Format 4 INTRODUCTION 4.1 BACKGROUND 1. Oriental Bank of Commerce, one of the leading Public Sector Banks in India having its Corporate Office at Plot No. 5, Sector 32, Institutional Area, Gurgaon 122001 (Haryana), India (hereinafter referred as Bank or The Bank ) has national presence through over 2000 branches, 1575 ATMs out of which 1208 are On-Site ATMs, 354 are Off-Site ATMs and 13 Mobile ATMs spread across the country. 2. The Bank has about 20 million customers served through 100% Core Banking branches spread across the country. 3. The successful bidder would be undertaking various activities as per the scope of the work and related services such as supply of hardware, software, carry out the implementation of the project. Bank desires to bring all its ATM/ EFT switch services and delivery channels under the Oriental Bank of Commerce Confidential Page 15 of 75

proposed owned EFT switch model. The successful bidder will be responsible for overall implementation of the entire solution. 4. Transaction in this document refers to all types of transactions which would be routed via the switch including but not limited to ATM services, PO services, kiosks, e-commerce, debit card, credit card, etc. 4.2 PURPOSE OF THIS DOCUMENT The Bank wishes to implement Enterprise-wide Electronic Fund Transfer (EFT) Switch, Switch Management services with the required solution, including Card Management Solution and other associated services from reputed entities. Accordingly, the Bank invites Request for Proposal (RFP) from the prospective bidders having proven past experience and competence in deployment of EFT Switch, Switch Management Services, Card Management Services and Fraud Management Services, as per the technical and functional specifications provided in this RFP document. DISCLAIMER: The information contained in this RFP document or any information provided subsequently to Bidder(s) whether verbally or in documentary form by or on behalf of the Bank, is provided to the Bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP is neither an agreement nor an offer and is only an invitation by Bank to the interested parties for submission of bids. The purpose of this RFP is to provide the Bidder(s) with information to assist the formulation of their proposals. While effort has been made to include all information and requirements of the Bank with respect to the solution requested, this RFP does not claim to include all the information each bidder may require. Each Bidder should conduct its own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFP and where ever necessary obtain independent advice. Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. Bank may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. This is not an offer by the Bank but only an invitation to bid in the selection process initiated by the Bank. No contractual obligation whatsoever shall arise from the RFP process until a formal contract is executed by the duly authorized signatory of the Bank and the Bidder. 4.3 EXISTING IT SETUP The table below summarizes the various applications and interchanges being used at the Bank and provides details about their source (developed in house or outsourced). Oriental Bank of Commerce Confidential Page 16 of 75

Table 4-1 Existing IT Set up Sr. Application Name Comment No. Type 1 Application Core Banking application Owned 2 Application Card Management System Owned 3 Application Transaction Reconciliation System Outsourced 4 Gateway Visa Gateway (Visa Access Point) Owned 5 Gateway National Payment Corporation of Owned India (NFS Switch) 6 Application Monitoring of ATM Health Status Owned 7 Interface CBS and Core EFT Switch Owned 8 Interface VISA gateway and Core Switch Owned 9 Interface NFS Switch and Core EFT Switch Owned Oriental Bank of Commerce Confidential Page 17 of 75

4.4 CONNECTIVITY BETWEEN DC, DR AND NEAR-SITE Dark Fibre 92 Mbps 34 Mbps Oriental Bank of Commerce Confidential Page 18 of 75

5 ELIGIBILITY CRITERIA Only those Bidders who fulfill the eligibility criteria should respond to the RFP. Offers received from the Bidders who do not fulfill any part of the eligibility criteria are liable to be rejected. The bidder must fulfill the criteria mentioned in the table below in order to bid. 5.1 FOR BIDDER (SI) OF THIS IMPLEMENTATION TENDER No. Eligibility Criteria Documentary evidence to be submitted to the Bank 1 The bidder and participating entity should Attested copies of Certificate of be a PSU/ PSE/ Partnership Firm or a Incorporation in case of Limited Limited Company, registered and having Company, Registration Certificate a legal existence in India. The bidder should be an Indian entity. alongwith the latest partnership deed in case of partnership firm. 2 The bidder is in existence and in the business of deployment and managing EFT Switch and switching operations for a minimum period of five years as on 31.03.2013. (In case of mergers/ acquisitions/ restructuring or name change, the date of establishment of earlier/ original Partnership Firm/ Limited Company can be taken into account) 3 The bidder should be the Original Equipment Manufacturer (OEM) of the EFT Switch Solution, their authorized distributors or System integrator. Attested copies of Certificate of Incorporation in case of Limited company, Registration certificate alongwith the latest partnership deed in case of partnership firm. Additionally, Client credentials (On their letterhead, proving the same) to be provided by the bidder. Self Declaration in case of OEM. In case of authorized distributor/ system integrators, 4 The bidder should be the Intellectual Property Rights (IPR) owner of the Switch solution, or an authorized representative of the IPR owner, in India. i) An authorization letter from OEM to participate in bank EFT Switch RFP should be furnished. ii) A letter from OEM certifying that if the authorized distributor/ system integrator is not able to meet its obligations related to the service and support for the product as per contract during contract period, the OEM shall perform the said obligations with regard to their items through alternate and acceptable service provider. Self Declaration in case of OEM of Switch Solution. In case of authorized representative of the OEM of the Switch Solution, an authorization letter from OEM to this effect should be furnished giving mandate to participate in this RFP Oriental Bank of Commerce Confidential Page 19 of 75

5 The bidder has earned Profits in each of the last three financial years, i.e. 2010-11, 2011-12, 2012-13 6 The bidder or any of its subsidiaries/ related legal entities should not have been blacklisted/ barred (temporary or permanent)/ disqualified by any regulator/ statutory body/ any Government department/ PSU/ PSE or banks in India during last five years. 7 The Bidder should have a minimum annual turnover of Rs.100 crores for the last 3 financial years, from its India operations only 8 The Bidder should have successfully executed at least one project of EFT Switch implementation for 3000+ ATMs in India 9 The bidder/ participating entities must have demonstrated system integration capabilities in at least one scheduled commercial bank or one site in India servicing a scheduled commercial bank in India Copy of audited balance sheets and profit and loss statements for last three financial years viz. 2010-11, 2011-12, 2012-13. In case audited balance sheet of 2012-13 not finalized, provisional balance sheet be submitted for the year. An undertaking to this effect must be submitted on bidder s letterhead. An auditor certified statement to this effect must be submitted. Client credentials on client s letterhead to support the same. A site reference articulating integration done must be provided. 5.2 FOR EFT SWITCH SOLUTION No. Eligibility Criteria Documentary evidence to be submitted to the Bank 1. The proposed EFT Switch Solution must have been implemented successfully in:- a) At least one scheduled commercial bank in India with at least 1000 ATMs OR b) At least 3 banks globally, out of which at least one installation is driving minimum 5000 ATMs for more than two years 2. Must have EFT switch development center in India for product enhancements and customer support. 3. The bidder or the OEM should have a minimum of one successful migration from Base24 to the EFT switch solution proposed. Purchase Orders copies or Client acknowledgement letter, as well as a certificate mentioning the number of ATMs routed through the switch (taken on RFP issue date or later) from the respective Banks have be enclosed along with the bid response. Bank reserves the right to inspect such installations while evaluating the technical bid. An undertaking to this effect (specifying the location of such centre(s)) must be submitted on bidder s letterhead. Documentary proof with copy of plan and reference certificates to be provided. Oriental Bank of Commerce Confidential Page 20 of 75

4. The EFT Switch solution must have a minimum roadmap of 7 years availability i.e. there is no End of Support/ End of Life declared. An undertaking to this effect from the OEM, alongwith the roadmap for the support for the EFT Switch Solution must be submitted. 5.3 FOR MANAGED SERVICES No. Eligibility Criteria Documentary evidence to be submitted to the Bank 1 Experience of operating managed Client credential on client s letterhead to services for EFT Switch in India, for at support the same. least one public sector bank based in India, for at least 2 years, as on the date of issue for this RFP 2 Have technical support centre operational in India 3 Has on its payroll, personnel who are trained, competent and experienced in managing the EFT switch and associated services including Disaster Recovery operations An undertaking to this effect (specifying the location of such center(s)) must be submitted on bidder's letterhead. An undertaking to this effect(specifying the location of such center(s)) must be submitted on bidder's letterhead. 5.4 FOR FRAUD AND RISK MANAGEMENT SOLUTION No. Eligibility Criteria Documentary evidence to be submitted to the Bank 1 The proposed Fraud and Risk Client credential on client s letterhead to Management (FRM) solution should support the same. have at least one currently functional live site in India with capacity of at least 8 Lac transactions a day 2 The proposed FRM has been benchmarked to process minimum 200 TPS for sustained 2 hours. Documentary proof with copy of reference certificates to be provided. An undertaking to this effect (specifying the location of such center(s)) must be submitted on bidder's letterhead. The bidders should note the following before submission of the bids:- Attested photocopies of all relevant supporting documents/ certificates should be submitted as proof in support of the claims made. The bidder should provide relevant additional information wherever required in the eligibility criteria. The Bank reserves the right to verify/ evaluate the claims made by The Bidder independently. Any decision of the Bank in this regard shall be final, conclusive and binding upon the Bidder. The Bidder should provide an integrated solution for both hardware and software and Oriental Bank of Commerce Confidential Page 21 of 75

should provide for enterprise support for the same from OEM, as a part of the AMC. Either the Indian agent on behalf of the Principal/OEM or Principal/OEM itself can bid but both cannot bid simultaneously for the same solution, subject to meeting eligibility criteria mentioned above. If an agent submits a bid on behalf of the Principal/ OEM, the same agent shall not submit a bid on behalf of another Principal/ OEM for the same solution. 6 SCOPE OF THE WORK 6.1 BROAD SCOPE OF WORK The solution herein after referred as proposed solution includes EFT Switch Solution, Card Management Solution, Fraud & Risk Management solution, ATM Monitoring, Incident Management Solution, related solutions and services given in the tender. The successful bidder will be required to: A. Supply, customize, implement and maintain proposed solution i.e. EFT Switch solution and related solution and services along with requisite hardware, software, middleware interface etc. as given in the RFP for both Primary site as well as DR Site. B. The implementation of the project including design, supply, installation, integration, testing, migration of the switch and the card data, and commissioning of the EFT Switch, training and associated services including, (a) Online monitoring of all delivery channels operating through EFT Switch, (b) Simulators for all delivery channels, currently, ATM, Kiosk, POS and Internet/ Web enabled Kiosks, (c) Equipment as required for EFT switch solution to be implemented at Bank s Primary Data Centre (PDC, Mumbai) and Disaster Recovery Site (DRS, New Delhi) with High Availability (HA) and load balancing, (d) The bidder has to provide the High Availability infrastructure both at PDC at Mumbai and DR site at New Delhi. Connectivity architecture given in RFP may be referred for further details. (e) Managed Services for the EFT switch from the Bank s premises for the duration of the contract period, and (f) Maintenance of EFT Switch Infrastructure at DC/ DR, DC to DR replication for meeting Bank s RTO and RPO for the duration of the contract period. Oriental Bank of Commerce Confidential Page 22 of 75

(g) Card Management Solution (for all debit card management services). (h) Interfacing with the Bank s Reconciliation System to provide relevant reconciliation data as required by the Bank in the format as prescribed by the Bank. (i) GUI based real-time user-friendly monitoring tool for devices (ATMs etc.) shall be installed at bank s HO and Regional Offices by successful bidder. (j) Other software/ hardware equipment required, if any, to implement the solution. C. The successful bidder shall also be responsible for providing Facility Management Services including technical support for the hardware as well as the software, Card Management Solution, Fraud & Risk Management Solution, ATM Monitoring & Incident Management Solution and management for EFT switch, as well as integration of the proposed solution into the Bank s existing network. The successful bidder is also expected to support the Bank in its PCI-DSS or any other compliance requirement. D. The bidder shall be responsible for providing card management solution, which amongst other should support card application processing, card personalization data generation, PIN generation, operations (for Mag-stripe cards (as well as for EMV/ Chip and PIN cards, as and when required by the Bank). The bidder to provide an undertaking about the solutions ability to support EMV/ Chip and PIN cards, on company s letterhead. E. The bidder shall also provide an interface between the EFT switch/ Services and the Bank s call centre to handle card related request / queries such as lost card, card hotlisting, PIN regeneration, etc. F. The bidder would also be responsible for carrying out the customization on the EFT switch to address the current as well as future requirements from the Bank such as (i) developing interfaces/customization of existing modules for various requirements of the Bank (ii) Integration plan for the Financial Inclusion Project, Aadhaar enabled transactions, RTGS/NEFT, IMPS Payment Gateway, electronic bill presentments etc. (iii) Interface for ATM, Kiosk, POS, Debit Card, Prepaid Card, Credit card system, Mobile Banking, Verified by Visa/Master Secure code, RuPay (NPCI) and any future payment linked products by the Bank and any industry level consortiums/ Statutory requirements. G. The bidder shall provide and implement online Fraud Risk Monitoring and Management solution without any additional cost to the Bank. Fraud & Risk Management is to be integrated with the switch solution for detection and or prevention of frauds. (Real time scoring, Near Real time scoring and decision making) 6.2 LICENSES AND SUPPORT Bank seeks the perpetual corporate license(s) at enterprise level for all the applications software provided in the solution without any constraint like number of transactions, institutions, Oriental Bank of Commerce Confidential Page 23 of 75

interchanges, devices, application modules, hardware, users, locations viz. DCs/ DRs etc. The license will also be applicable for its overseas branches, subsidiaries (Domestic or International) and Bank sponsored RRBs, if any. The Bidders will have to guarantee availability of support including future upgrades at no additional cost to the Bank for the solution for a minimum period of 5 years from the date of going live. In case of takeover/ amalgamation/ merger of bidder, Hardware/Software OEMs, facility management vendor by/ with another company, the Service level agreements (SLAs) and other commitments entered into will be continued. The new entity and bidders to submit an undertaking to this effect. The bidder is required to have local presence in Gurgaon so that issues can be discussed and sorted out at local level. The bidder to provide an undertaking to this effect on their letterhead. 6.3 FUNCTIONAL AND TECHNICAL SPECIFICATIONS The EFT Switch should have the capabilities mentioned in the Annexure-1 viz. AN1_Functional and Technical Specifications, seamlessly integrated. A summary of the same is provided below: 1 EFT Solution: Switching capabilities and compliance with various requirements Fraud and risk management Security control Operational Security Authorization and PIN verification Authentication Transaction Routing including active-passive routing Interchange Functionality Monitoring Device Screen and Software Management Interface with all channels including CBS and other alternate channels 2 EFT Switch Overall device level functionalities Support for ATMs including ATM driving module Support for Point of Sale (PoS) devices including PoS driving module Support for Kiosks 3 Card Management Solution Issuance of Debit/Credit/Prepaid/EMV/non-EMV/virtual cards and integration with switch. Card application processing (including renewal, replacement, etc) Hot Marking/ Block Cards to stop operations of card. Oriental Bank of Commerce Confidential Page 24 of 75

Card personalization Data and data generation relating to - Allocation of a card type - Supplementary cards - Card and Account set-up - Emboss/encode file generation - PBF generation and uploading /downloading capability - PIN generation and printing capability - PIN Mailer - Activation of cards - PIN request - Dispute Resolution - Reconciliation and Settlement Card transaction processing/ operations Identifier for International /Domestic Card Assigning threshold limit for International / domestic card transactions usage. 4 The EFT switch solution provided by the bidder should be capable of interfacing with the Bank s Reconciliation System to provide relevant reconciliation data as required by the Bank in the format as prescribed by the Bank. 5 ATM Monitoring, Incident Management solution and MIS Reporting The solution should provide Real time monitoring of ATM/POS /Kiosk connected to the Bank EFT Switch and its various devices, System Resources, System Process etc. in luding following : Web based dashboard, reporting and monitoring capabilities to the bank across its various offices. Generation of Statistics & MIS, alerts for various incidents about ATM / POS/ Kiosk uptime, downtime, system resource utilization, system performance 6 Fraud and Risk Management: Switch should Support routing of all or selected transactions to Fraud and Risk Management System and take action based on the response as: a) Route transactions to the destination. b) Decline or Reject the transactions (The issuer must be informed about the same through an online message which would be treated as a log transaction with proper response code) c) Also FRM should be able to be configured as either Real-time scoring or near Realtime scoring, rules based on the transaction pattern of the usage of cards for avoiding fraud on payment network, generation of alerts, call referrals, velocity checks etc. Oriental Bank of Commerce Confidential Page 25 of 75

System should support comprehensive fraud and risk reporting in desired formats e.g. Performance of rules, performance of analyst, scoring etc.) Report should be available in any format like- pdf, xls, html etc. The report format must be flexible to customize and can run on multiple templates. 7 The EFT Switch should have real time integration/ interface with Core Banking Solution (existing and future versions). It will be the responsibility of the selected bidder to coordinate with Bank s system integrator for the successful integration with Core Banking Solution (existing or future versions) at their own cost. The successful bidder will be required to interface the EFT Switch solution to the Bank s Mail Messaging System and SMS gateway solution (for sending alerts) at their own cost. 8 As and when required the solution should support biometric ATMs/devices and respective end-to-end transactions handling with interface to Biometric Authentication Server at no additional cost to the Bank. Biometric server is not required to be provided by bidder. The system should support Biometric based transaction as per latest UIDAI specifications released from time to time in addition to Merchant POS specifications. 9 The Bidder will be responsible for migrating Switch data from the existing Base24, to the proposed switch, in a phased manner, without causing any disruption to the existing services. The Bidder will also be responsible for migrating existing Card Management System & data to the proposed Card Management System without causing any disruption to the existing services. The bidder is required to provide a detailed project plan as well as migration plan to the Bank and the progress needs to be shared with the Bank on regular basis as per the frequency required by the Bank. The bidder shall also be responsible for interfacing with the existing VAP (VISA Access Point) & NFS access setup deployed at Bank as per the RFP requirement. The bidder shall coordinate and ensure the required Certification for VISA & NPCI interchanges. The actual cost incurred, if any, towards VISA certification will be borne by the Bank. 10 The EFT Switch solution must be capable to support at least total of 5000 ATMs, 5000 Kiosks, 5500 POS terminals, 150 Lac Cards and 15 Lac daily transactions. 11 The average resource utilization like CPU, hard disk, memory usage should not go beyond 40% and peak should not exceed 50% at any point. 12 As the FRM solution is integrated with switch, the same projections as of switch is applicable for FRM solution. 13 The data for 180 days or the days as mandated by the regulatory authorities (whichever is greater) should be kept on the system. 14 Bidder must provide detailed recommendations for the configurations as it deems appropriate for the initial and subsequent years. 15 The bidder will have to conduct regular DR drills as advised by Bank from time to time (for at Oriental Bank of Commerce Confidential Page 26 of 75

least 2 times a year) or as advised by RBI/ Settlement Agency/ NPCI, etc. 16 Data Migration: The Bidder will formulate the Data Migration strategy for all components including surround components and submit the proposal to the Bank along with Technical Bid. The Bidder should submit effort estimation for migration, implementation, parallel run, hand holding and should quote for the data migration in the commercial proposal. The bidder would be fully responsible for all data migration (with zero loss) related activities and the Bank would only facilitate a joint meeting the existing service providers/vendors/interchange agencies and the selected bidder. The Bidder will formulate the Data Migration strategy for all components including surround components and submit the proposal to the Bank along with Technical Bid. The Bidder should submit effort estimation for migration, implementation, parallel run, hand holding and should quote 2 man days rate for the data migration in the commercial proposal. The bidder would be fully responsible for all data migration (with zero loss) related activities and the Bank would only facilitate a joint meeting with the existing service providers/ vendors/ interchange agencies and the selected bidder. 17 Facility Management: Facility Management (FM) on a 24 X 7 X 365 basis should be offered as a part of solution for entire contract period. End to end service support should be provided by the bidder at the Bank location for PDC/ DR/ other location. The selected bidder would ensure the availability of dedicated FM personnel on 24X7 basis in a week during the contract period. The successful bidder shall provide at least nine FM resources (including one Team Leader). The successful bidder should ensure that the FM personnel are available exclusively for the proposed solution. FM personnel must have a graduate degree at a minimum, have 2 years of experience in the field of EFT Switch support and have in-depth knowledge of the solution provided. Bank reserves the right to interview the FM personnel intended to be deployed and if not found suitable may reject them. Bidder has to ensure to deploy academically good, technically sound and competent personnel to handle smooth EFT operations at the Bank s site. The bidder to quote the cost of FM team as per the format provided in the Annexure-4 viz. AN4_Commercial Bill of Material.xlsx. The bidder will have to provide mission critical support for both hardware and software for the proposed solution. The mission critical support includes 24X7X365 support with site engineers for hardware and software. The detailed SLAs for EFT Switch and uptime, call response time and other requirements stipulated will be a part of the agreement. Successful bidder shall ensure to provide the following:- Service desk: Providing technical assistance for logging, troubleshooting and managing the service Oriental Bank of Commerce Confidential Page 27 of 75

requests for the EFT switch Monitoring, alerting, troubleshooting and resolution of incidents/ problems for the EFT switch network Monitoring and alerting on the health of the ATM network Providing technical assistance for logging, troubleshooting and managing card related service requests Incident Management: The selected bidder shall establish robust Incident Management process including: Provide 24 x 7 support for incident management Provide automated fault detection and resolution System to do automatic dispatching to avoid delays and automated messages to field engineers System to provide for automatic escalation in case of problem not getting resolved Do proactive management of all devices Carry out remote resolution before actual dispatch Analyze machine performance and suggest improvement Accounting and Reconciliation: Recording and Storage of all transactions pertaining to the Switch and associated services, as described in the RFP MIS reports for all switching and associated activities on a routine basis, and as requested by the bank Ability to interface with the Bank s Reconciliation System to provide the reports required by the Bank, in the format as prescribed by the Bank Information protection: Backup, storage and restoration of data related to the EFT switch and associated services, in a secure and reliable manner Backup, storage and restoration of configuration data for the EFT switch and associated infrastructure Oriental Bank of Commerce Confidential Page 28 of 75

Backup, storage and restoration of any mission critical data related to the EFT switch and associated services Fraud detection and protection: The Fraud Management System should be configurable, customizable, highly scalable and provide real time fraud monitoring The system should have rules to provide basic functionalities to monitor the fraud and risk aspects of the payment transactions for bank issued cards. Perform PIN verification, CVV checking, track 1 name matching, and other edit checks, to identify expiring and compromised cards Scoring of ongoing transactions, based on the risk ratings, rules based on transactions pattern of the usage of card, velocity check etc. for monitoring & arresting fraud of card transactions, payment networks. Generating and responding to alerts based on rules, cardholder profile, and any other logics that detect possible fraudulent activity using the Bank issued cards Block card use by country and/or predetermined MCC (Merchant Category Codes) codes Business Continuity/ Disaster Recovery: Implementing and maintaining BCP and the DR readiness (including data replication), for the proposed solution and associated services Replication of data between the primary and the DR site from the disaster recovery perspective Compliance and assurance: Assisting the Bank in attaining and ensuring ongoing compliance to various regulatory and data privacy requirements Addressing relevant threats/ risks identified in a proactive manner and through audit observations Providing analysis and MIS for Switch and associated services related data, to demonstrate audit readiness and adherence to the agreed service levels 18 Product Training The successful Bidder shall be responsible for providing training to various target groups Oriental Bank of Commerce Confidential Page 29 of 75

consisting of Core Team, Operations team and Call Centre Executives etc. at own cost. Training infrastructure will be provided by The Bank including location. The functional and technical training for the core team would be for duration on part/full time basis and would commence within two weeks from the Stage-4: Go Live. The duration of the training should be agreed with the Bank. Trainings are to be imparted to the Bank personnel as per the requirement provided in the Technical Bill of Material Annexure-2 (AN2-Technical Bill of Material). Bidder also shall provide the following: Training Study Material for each program in soft copy and hard copy shall be provided by successful Bidder to the Bank. Self e-learning software kit (SDK) of the entire solution to be provided by the successful Bidder to the Bank. Note: The Bank reserves the right to make reasonable changes to the number of training programs/ batches, team size, training dates, location, modalities and curriculum. The Successful bidder should provide information on the training courses offered, duration of each module and required knowledge for Bank staff to attend such courses. Successful bidder should clearly come out with the Training Schedule and infrastructure required for imparting such training. The Bank would require training to be given to separate group of officials handling Operation or Technical. Technical Training would be given for minimum 15 days for trainees of Bank. Operational training should be given for minimum 5 days for trainees of Bank. The technical and operational training should cover in batches with each batch size not exceeding 20.The total number of technical and operational trainees would not exceed 150.This training would be provided at Bank premises and no expenses shall be payable by bank to successful bidder for the same. Operational Training on proposed solution i.e. Switch/ FRM/ Card Management/ ATM Monitoring solution 1. All modules will include manuals describing usage and operational procedures 2. All modules will include manuals describing parameter usage and settings. 3. The successful bidder will provide core documentation including any customized changes specific to Bank. 4. All modules will include an IT Operations Trouble Shooting guide. 5. Security controls (Roll back provisions, consistency checks, validation on input, processing checks, dependency checks, data integrity checks etc.) incorporated within the system, to be defined in all relevant documentation. 6. Start and End of day process training. 7. Training on GUI based real-time monitoring tool for devices (ATMs etc.) to be installed at bank s HO and Regional Offices. Oriental Bank of Commerce Confidential Page 30 of 75

Technical Training on proposed solution Switch/FRM/ Card Management/ ATM Monitoring solution 1. Comprehensive training on all modules of Switch. 2. All modules will include manuals describing usage and technical detail of setup, configuration and parameterization. 3. Configuration and parameterization of various modules stating the impact of each configurable parameter. 4. Training on configuration of devices (like ATM, POS, HSM), Network, Interchanges etc. 5. Training on transaction flow, message type, and transaction types etc. 6. Comprehensive training on errors and exceptions handling with special emphasis on meaning and interpretation of various errors and exception. 7. The successful bidder will provide core documentation including any customized changes specific to Bank. 8. Security controls (Roll back provisions, consistency checks, validation on input, processing checks, dependency checks, data integrity checks etc.) incorporated within the system, to be defined in all relevant documentation. SDK and API Training 1. Training related to Software Development Kit (SDK) and API of Switch along with other modules or solution interfaced with Switch to Bank staff. 2. Course material will include full documentation of SDK and API. 3. Hands-on training should be provided during training. Training on other software Third Party Tools or Application Training would include training of all peripheral modules like Card Management system etc., which is interfaced with the Switch directly or indirectly. Training would include the following: 1. Training of other application also to be provided along with full documentation of product and customized features. Oriental Bank of Commerce Confidential Page 31 of 75

2. All modules will include manuals describing parameter usage and settings. The activities mentioned in operational and technical training are indicative and not exhaustive. It is expected that the training must enable the bank s staff to understand about the hardware and software related to the solution. Please note: A transaction means financial or non-financial transaction initiated by a customer through any delivery channel which hits the EFT switch. The solution should be able to handle the load for the devices, cards and transactions given above. The system architecture should allow 100% scalability, by adding capacity to the current environment (vertical/ horizontal, as required). Bidder must provide detailed recommendations for the configurations as it deems appropriate for the initial and subsequent years. There should not be any single point of failure in the entire solution. The entire solution should be configured in high availability mode both at DC and DR with inbuilt redundancy. The bidder should keep the Bank s technology team updated at all the stages of the installation and implementation of the proposed solution. The selected Bidder must provide training to Bank s technology team on system fundamentals, operating systems, application software, databases, etc. They should also be trained in fault diagnosis and first line support. The training must enable the Bank s software staff to maintain all software related to the EFT Switch with minimal support from the bidder. Bidder must provide complete training plan for EFT Switch. The training must be provided on-site at a location(s) specified by the Bank. Training manuals must be provided along with the software documentation/ manuals. The installation of proposed solution along with Initial Acceptance Test for the proposed solution will be completed as per the timelines mentioned in this document. Any nonperformance, delay in the deliverables would attract invocation of Liquidated Damages clause of this RFP The prospective bidders must indicate requirement of auxiliary power, capacity of UPS, power sockets and network points / components and any other infrastructural requirements to be provided by the Bank at PDC/ DR so that same may be arranged beforehand. In case of any deficiency in the performance of the hardware/ equipments/ software, as observed during the Acceptance Test, the Bidder shall take such remedial measures as necessary, including replacement of some or all equipment at no additional cost to the Bank, to ensure that the servers / equipments/ software meet the requirements of the Bank as envisaged in the RFP. The successful bidder will be responsible for all aspects of implementation. The Bidder will Oriental Bank of Commerce Confidential Page 32 of 75

also be required to provide post-implementation support and maintenance for contracted period from the date of successful commissioning and acceptance by the Bank. Bank reserves its right, but under no obligation, to extend the contract after initial contract of five years, on mutually agreed terms and conditions at negotiated cost. The right to allow restrict or limit the use of the any functionality would be at Bank s control. The Bank requires the bidder to identify all the necessary hardware, tools, software licenses and other resources to deploy the solution, which caters to its requirements as specified in this RFP. The Bank requires the Bidder to supply, install and operationalise all the necessary hardware as well as associated systems software, database any other tools/package/software required for the successful implementation and for smooth functioning of the proposed solution for Data Centre and Disaster Recovery Site. The successful Bidder will be required to provide facilities for automation of backup and archiving processes. The bidder needs to submit the technical architecture relating to data replication between primary and secondary site. The Bidder shall ensure that the Bank s Recovery Time Objective (RTO) of 30 minutes and Recovery Point Objective (RPO) of zero are achieved by successful bidder in the proposed EFT Switch solution. The Bank would like to monitor the Bank s ATM network and CBS status. The bidder shall provide on-line data feed to analyze the health of each component of the proposed EFT Switch solution to the Bank (including the Security Operations Center) at a centralized location, as well as Management Services Centres of any number of the 3rd party vendors with which Bank has a tie up and Bank requires to share the switch feed, at no additional cost to the Bank. The software should be capable of sending alerts for any switch infrastructure errors like latency, unavailability, system load etc. to Managed Services Centre through on-line process and ensure 24 X 7 service support. The Bank may, if required, arrange for auditing of the software. The bank will coordinate for achieving network and security integration with the solution. The bidder has to ensure that necessary and relevant configurations are set by the bidder. The bidder will be responsible for ensuring completeness of the solution including this integration. Any regulatory changes which are necessitated in the proposed solution due to changes in the law or provisions or directions introduced /issued by Government of India, State Governments, other governmental authorities, Reserve Bank of India, NPCI, Payment networks, other regulatory authorities or due to industry level changes will be promptly effected by the selected bidder to the Bank during the contracted period at no extra cost to the Bank. All the hardware to be supplied for the solution should be rack optimized. The offered solution and supplied hardware should be suitably sized by the bidder and it must achieve the required uptime and response time. If at any stage during the contract period, performance degrades due to any reasons, the selected bidder would be fully liable to take corrective steps with respect to hardware/software upgrade, customization etc. Oriental Bank of Commerce Confidential Page 33 of 75

without any additional cost to Bank. The bidder shall ensure that the software/ hardware/ RDBMS/ other tools and packages supplied to Bank are licensed, legally obtained and will not require any further license costs and other costs. All software supplied shall be of latest version with latest patches and compatible with supplied hardware. Manufacturer s Authorization Form to be submitted along with the bid confirming that the bidder is authorized to bid the solution quoted from the OEM/ independent Software Vendor is licensed and legally obtained for the purpose of this project. In case the bidder has not indicated any component/ module in their Proposed Solution and is required for implementation of solution, the successful bidder has to provide required peripherals/ equipments, within the contracted price at no additional cost to the Bank. 6.4 SOURCE CODE/ ESCROW ARRANGEMENT Source code for customization done in Switch solution for Bank will be provided to the Bank for unlimited and unfettered use by the Bank for business use. Bidder should also provide all related material but not limited to flow charts, annotations, design documents schema, development, maintenance and operational tools and all related documentation. Switch solution core source code will be kept in escrow arrangement and complete information regarding the arrangement shall be provided by the bidder. Bidder will transfer all Intellectual Property Right on non-exclusive basis for all the customization done for Bank for Switch solution. These IP rights will also be applicable for Bank s subsidiaries (Domestic or International) and sponsored RRBs, if any. 6.5 CERTIFICATION 6.5.1 PCI DSS Certification The proposed solution should be PCI-DSS certified or should undergo PCI-DSS audit and certification within the implementation period as mandated without any cost to the Bank. 6.5.2 PA DSS Certification The proposed solution should undergo PA-DSS audit and certification during the contract period as mandated. Any observation which needs to be fulfilled in compliance for above certification must be supported by bidder, which may require some changes in the application like data transfer between sub-systems must be encrypted etc. Bidder undertakes that all such changes would be carried out without any extra charge. Oriental Bank of Commerce Confidential Page 34 of 75

6.6 MIGRATION The Bidder will formulate the Data Migration strategy for all components including surround components and submit the proposal to the Bank along with Technical Bid. The Bidder should submit effort estimation for migration, implementation, parallel run, hand holding and should quote for the data migration in the commercial proposal. The bidder would be fully responsible for all data migration (with zero loss) related activities and the Bank would only facilitate a joint meeting the existing service providers/vendors/interchange agencies and the selected bidder. The Bidder will formulate the Data Migration strategy for all components including surround components and submit the proposal to the Bank along with Technical Bid. The Bidder should submit effort estimation for migration, implementation, parallel run, hand holding and should quote 2 man days rate for the data migration in the commercial proposal. The bidder would be fully responsible for all data migration (with zero loss) related activities and the Bank would only facilitate a joint meeting with the existing service providers/ vendors/ interchange agencies and the selected bidder. 1 For switch replacement, migration of data from old switch to the new switch involves retaining both the card data and customer profiles. The bidder is required to prepare project plan as well as migration plan with the Bank and the progress needs to be shared with the Bank on regular basis as per the frequency required by the Bank. The successful bidder should ensure old data of both the cards as well as the PINs that are associated with the cards are retained and the same are migrated to the new switch. The successful bidder should also ensure no card would be required to be reissued to the old customers. If any card is required to be reissued, it will be at no cost to the Bank. The penalty will be levied as per outage times. They should also ensure mapping of the old data into the new switch is as per the standards defined by the Bank. 2 The successful bidder shall migration Bank specific customisations for bank s products from existing switch to new switch and maintenance, support for the same at no additional cost to the Bank. 3 Successful Bidder shall migrate all card and related data from Bank s existing Card Management System to Card Management System offered by successful bidder, within scope of RFP and at no additional cost to Bank. Migration Strategy for Cards Establish an interface between old switch and the new switch Migrate all cards and PIN data from current switch to the new switch while maintaining the integrity of the card and PIN data. Migrate all card data from Bank s existing Card Management System to Card Management System offered by successful bidder. Oriental Bank of Commerce Confidential Page 35 of 75

Data Migration from old switch to new switch The Bidder will be responsible for migration of the switch data, from the existing switch to the proposed switch. All current functionalities and customizations available currently on Bank s Switch including on front end devices like ATMs will have to be migrated seamlessly by the bidder onto the proposed switch. The bidder is also responsible for migration of legacy data of existing system as part of the migration activity. It will be the responsibility of the selected bidder to coordinate with Bank s existing outsourced Switch vendor for migration of EFT switch data including Card, PIN data and Value Added Services Modules etc, from existing system to the proposed EFT switch with Zero loss and no change in the existing data taxonomy for all transaction processes. Similarly, administration and end user interfaces should remain unchanged. It would be responsibility of the selected bidder to ensure that migration is accomplished with all the existing conventions and concepts available in the legacy system. Migration activities shall be divided into three main categories as described below: Pre-migration Activities Data Extraction and Loading in New Switch Post-migration Activities 6.2.1 Pre Migration Activities Before migrating data from the Bank s existing switch either automatically or manually, there are certain activities that need to be completed as pre-requisites related to cleaning up existing data. These activities would be identified during the course of the data mapping discussions with the Bank s team. 6.2.2 Data Clean up All the requirements of bringing the source data in the desired, synchronized and integrated form would have to be dealt by data cleaning up exercise. Data migration activities should ensure that the existing data inconsistencies should be brought to a common functional requirement. Missing or incorrect data must be rectified before migration. Taking into consideration the design and customization changes, unique keys for each table would be identified. The Bank will have to ensure that there are no duplicates on these keys. Mock migration runs would give indication about possible data clean up that needs to be taken up before actual data migration run. 6.2.3 Post-migration Activities The data that could not be converted due to reasons like unavailability in the extraction file or due to erroneous source values needs to be manually maintained as a post-migration activity. The data which is defaulted by the conversion programs due to non-availability in the old system might also be required to be enriched and modified later on for any corrections. The Oriental Bank of Commerce Confidential Page 36 of 75

successful bidder and the Bank s team will arrive at a consensus on manual migration of a few records based on the volume / number of records. Data Extraction and Loading in New switch Data required for automatic migration for each module to be discussed and separate documents for each of the modules would be agreed and signed off for that purpose in consultation with the Bank s team. This document would enlist the field to field details in the new switch, their mappings with the existing system fields, and corresponding action on each of them. The successful bidder should carry out extraction of the data from the existing switch into new switch. 6.2.4 Transition from existing vendor to selected bidder The selected bidder needs to migrate the existing EFT switch network including replenishing the assets to their network. Towards this, the following steps need to be taken: 1. Test the new network before deployment with the core banking solution, carry out sample reconciliations and present to Bank for approval on tests and schedule. 2. Carry out migration of EFT Switch as well as cards, as per schedule any delays will attract penalty. 3. In case the cards are found to be non-functional at the ATMs due to any reason during the migration, reissuance of such cards shall be the responsibility of the successful bidder. 4. Migration of hot-listed cards details from existing switch to the new vendor s switch including archive data. 5. Migration of ARCOT/ Verified by Visa (VbV) data from existing switch to the new vendor s switch. 6. Migration of Bank specific customisations for bank s products from existing switch to new switch and maintenance, support for the same at no additional cost to the Bank Successful bidder shall provide the entire Program Management / Project Management for all the activities relating to the scope of services and conduct regular review with the Bank s team to complete the activity in a time bound manner. 7 TECHNICAL SPECIFICATIONS The detailed list of technical specifications is provided in the Annexure-1 file AN1_Functional and Technical Specifications. In case of any discrepancy found between the requirements mentioned in this excel sheet (AN1_Functional and Technical Specifications.xlsx) and the requirements mentioned in the RFP document, the requirements of excel sheet will supersede. Oriental Bank of Commerce Confidential Page 37 of 75

The bidders are required to respond to each line item present in the annexure AN1_Functional and Technical Specifications as Compliant (C) or Non-Compliant(NC) 8 SERVICE LEVEL AGREEMENT (SLA) AND CONTRACTING The Bank expects that the Bidder to adhere to the Service Levels described in this document. The bidders must submit a self confirmation that the solution proposed is designed and structured to meet or exceed the service levels. 8.1 SLA CATEGORIES The SLAs expected for the project can be broadly divided into the following categories: Solution set-up Switch and transaction processing Card management Service uptime and performance requirements All these categories shall be measured for quality, completeness and timeliness as applicable. The bidder must ensure that tools/ solutions required to for automated monitoring and reporting of the service metrics are provisioned as part of the solution offering. 8.2 SLA REVIEW PROCESS This section outlines the service metric/ levels that the solution offered must meet. Any other metric/ requirement required that is prevalent in industry must be proposed by the bidder as part of solution offering. The bidder will disclose to the Bank, whenever sought, all contracts / subcontracts entered into for this RFP. The Bank reserves the right to call regular meetings of all/ specific vendors during the tenure of the contract. 8.2.1 Solution Setup The solution must be setup within the timeframe mentioned in the Deliverables and Timelines section of this RFP, or earlier if proposed by the bidder in the response and agreed by the bank. 8.2.2 Switch and Transaction Processing The most complex transaction under peak load should be successfully completed within reasonable time. None of the components of switching solution should have utilization above Oriental Bank of Commerce Confidential Page 38 of 75

50% at any point of time. The uptime requirement for the Core Switching Solution 3 is 99.99% calculated on annual basis. This will be governed by a ceiling of not more than 30 minutes for every occasion of outage. [ 3 All components of switching solution that lead to discontinuity in processing of any transaction are included in the Core Switching Solution. ] The uptime requirement for other than Core Switching Solution is 99.5% calculated on a monthly basis. This will be governed by a ceiling of not more than 3 hours for every occasion. The MIS is to include, amongst others, card type used for transaction, geographic location of the transaction originating ATM/ POS, authentication mode of transaction, ATM/ POS wise volume and value of transactions, transaction type wise (e.g. Withdrawals, Deposits, Enquiries, RBI proposed Electronic Benefit Transfer, etc). The MIS is to be submitted on a weekly basis and/or at the periodicity required by the bank. MIS reports on ad-hoc basis should be provided as and when required by the bank. The regular MIS must be generated in an automated manner i.e. without manual intervention in data input, aggregation or formatting. All new MIS requirement should be automated within a month s time of intimation by the Bank. Any fault/ issue/ defect failure intimated by Bank through any mode of communication like call/e-mail/fax etc are to be acted upon, so as to adhere to the service levels. The bidder should commit to provide services for implementation, roll-out, support, maintenance etc. for minimum 5 years. A certificate to this effect should form a part of the Technical proposal. Continuing the services/ maintenance for beyond 5 years is at the sole discretion of the Bank. Bidder should also provide user documentation, system administration manuals, training material, disaster recovery plan and user acceptance test reports etc. as and when requested by the Bank. Such documentation must be made up to date at a periodicity not more than six months. A self certification detailing the version number of the updated document must be submitted to the bank within a month of end of every six monthly period. The selected bidder shall repair or replace any worn out or defective part in any of the solution components provided by the bidder and shall provide all consumables at no extra cost to the Bank. In addition, any system/ sub-system for which end of enterprise-level support is declared by OEM should be replaced at no extra cost to the bank. 8.2.3 Card Management The uptime requirement for Card Management Solution (CMS) is 99.5% calculated on a monthly basis. This will be governed by a ceiling of not more than 3 hours for every occasion. The components/ modules of the CMS solution which are necessarily required to be up and running for carrying out transactions using the debit card either through ATMs or Point of Sale Oriental Bank of Commerce Confidential Page 39 of 75

(POS) outlets are to treated as part of the Core Switching Solution for SLA purposes and should adhere with 99.99% uptime requirement mentioned above. The bidder should commit to provide services for implementation, roll-out, support, maintenance etc. for minimum 5 years. A certificate to this effect should form a part of the Technical proposal. Continuing the services / maintenance for beyond 5 years is at the sole discretion of the Bank. Bidder should also provide user documentation, system administration manuals, training material, disaster recovery plan and user acceptance test reports etc. as and when requested by the Bank. Such documentation must be made up to date at a periodicity not more than six months. A self certification detailing the version number of the updated document must be submitted to the bank within a month of end of every six monthly period. The selected bidder shall repair or replace worn out or defective part including all plastic parts of the equipments and all consumables at no extra cost to the Bank. In addition, any system/ sub-system for which end of enterprise-level support is declared by OEM should be replaced at no extra cost to the bank. 8.2.4 Service Uptime and Performance Requirement An indicative list of areas covered under various levels is provided below: Criticality Area Service Description Max. Time to Recovery (MTTR) Level 1 (Most Critical) Core Switch Solution Core Systems, Applications and Databases (at PDC or DRDC) 30 minutes if service disrupted PDC to DRDC connectivity (either of PDC Storage Solution (at PDC or DRDC) or DR) Online interfaces (at PDC or DRDC) Fraud & Risk Management system Level 2 (Critical) Non-Core Switch Non-core Systems, Application and Databases 3 Hours if service disrupted during Solution Non-core monitoring and MIS/ Business Hours reporting solution 12 Hours during Non Card Management System Business Hours. Helpdesk Applications Level 3 Switch Solution Deterioration of Core Switch Solution Performance or Service Level 8 Hours for Core Switch Solution (Major) Components Deterioration of Non-Core Switch Component Solution Performance or Service Level 24 Hours for Non- Core Switch Solution Level 4 (Routine) Business Functionality Business Functionality Gap noted in the solution (i.e. non-compliance with RFP requirement or a regulatory requirement. Additional Customisation. Component 2 days if Gap noted vis a vis required functionality as per RFP As per agreement with the Bank. Oriental Bank of Commerce Confidential Page 40 of 75

Note:- Level 1 and level 2 issues shall be considered to have occurred, when the high availability architecture fails; e.g. when systems at DC or DR are not providing the requisite service A Level 3 incident shall be considered when component of switch solution fails (e.g. server cluster hosting an application fails) leading to fall in response time and/ or increase in utilisation above required thresholds. Showstopper issues pertaining to Software need to be addressed as an exigency wherein a workaround or a solution is within 2 hours. This is to ensure that Bank can function normally without impacting the business to a large extent. A failure, that does not result into a level 3, is still required to be resolved by the vendor in a maximum of one week, after which a L3 incident shall be raised and the entire downtime from the time that the incident occurred shall be added for the MTTR calculation for L3 incidents. All business functionality issues that are not covered under Level 1, 2, and 3 shall be classified as Level 4 issues. 8.2.5 Service Level Requirements for Call Centre The bank has deployed a customer contact centre. The overall solution provided by the bidder should be in line with the requirements of the call centre process of the Bank at the relevant overlap points. 8.2.6 Problem Management, Escalation and Penalties Bank requires the Vendor to provide reports on Business Downtime and a log of all issues that have been raised and Closed/ Pending Closure by the Vendor. The frequency of the report would be Weekly, Monthly, Quarterly and Yearly. The timelines and penalties as defined in section 9 of this schedule shall supersede the percentages in the above table in case of any discrepancy. The Vendor is expected to provide an application for logging issues. It should have an audit trail and updating functionalities and preferably have a role based access for the users. Bank should be able to retrieve the details of any issue logged and get the complete history of the issue including the enterer, date of entry, date and details of the solution, re-opened date with remarks, etc. The following escalation matrix would be applicable for the issues reported. Oriental Bank of Commerce Confidential Page 41 of 75

Table 8-1 Emergency Response Team Members Area of Responsibility Primary Member Alternate Member(s) Department of Information Dy. General Manager/ Chief Manager (IT) Technology Asst. General Manager (IT) 8.3 PENALTIES 8.3.1 Penalties for Delayed Implementation The successful bidder is expected to complete the responsibilities that have been assigned on time. As a deterrent for delays during implementation, Bank may levy penalties for delays attributable to the bidder or the participating entities. The EFT Switch hardware and software installation along with Initial Acceptance Test should be completed as per the timelines mentioned section 9 of this RFP. In case the timelines are not followed, the liquidated damages will be claimed as detailed in clause 10.15 Liquidating Damages. 8.3.2 Penalties for Service Deterioration Business/ Service Downtime and Deterioration shall be the key considerations for determining Penalties that would be levied on the Vendor. The inability of the Vendor to provide the requirements as per the scope or to meet the deadlines as specified would be treated as breach of contract and invoke the Penalty Clause. Overall Cap for all the penalties for a particular year shall be limited to 20% of the value of the contract for the said year. If failure of any component leads to business downtime more than thrice within a span of six months, then the Vendor is expected to replace the component / equipment at Vendor s own cost. The Penalties applicable for issue based on the criticality have been detailed in the Matrix below. The applicable Penalties would be the same irrespective of the root causes. Oriental Bank of Commerce Confidential Page 42 of 75

Table 8-2 Penalties Criticality/ TTR Level 1 Level 2 Level 3 4 Level 4 > 30 minutes 1,00,000 > 2 Hours 2,00,000 > 4 Hours 5,00,000 1,00,000 > 8 Hours 12,00,000 2,00,000 1,00,000 > 12 Hours 18,00,000 4,00,000 2,00,000 > 24 Hours 30,00,000 8,00,000 4,00,000 > 48 Hours 45,00,000 10,00,000 8,00,000 2,00,000 Penalty for respective level as per above table shall be applied in case of nonavailability of both the PDC and DR setup. Penalty @half the amount for respective Level shall be applied if either of the core switch solution at PDC or DR fails and even if solution is operational on either of them. 4 The penalties mentioned are for Level 1 Core Switch Solution Component. For Non-Core Switch Solution Component shall be half of the amounts mentioned. 8.3.3 Other Penalties Incident related penalty will be levied for every Level-3 incident that remains unresolved for more than 16 business hours. The incident level penalty shall be 10,000 and will be increased by 10,000 for every 4 continuous hours (business as well as non-business) that the L3 incident remains unresolved. The Bidder shall ensure uptime and service quality as defined by the bank above. All penalties will be calculated and charged quarterly independent of each other. Oriental Bank of Commerce Confidential Page 43 of 75

9 DELIVERABLES AND TIMELINES The project with all the deliverables pertaining to proposed solution covering all the requirements given in this RFP is to be completed as per the timelines given in this section. Stage Deliverables Timelines Stage 1 All related Hardware/ Application software delivery and successful installation Stage 2 Acceptance Test Stage 3 UAT signoff in test environment Stage 4 (Go Live) Production movement, migration and implementation Delivery and installation of all the related Hardware items offered. Delivery of Software (Application, Database, OS etc) licenses along with object files, source code etc. Installation of all the software items with latest version and patches. Acceptance test involving installation and commissioning and successful operation of the hardware, software and other equipment etc. should be demonstrated for at least 5 days at Bank s site on offered hardware. Any necessary additional hardware/ simulators/ software for stress testing will be arranged by the bidder. Bidder has to demonstrate all the functionalities/ requirements as depicted in scope of work alongwith all required customization including interface with the existing switch. Resolving of UAT issues and UAT signoff. All the functionalities/ requirements as depicted in scope of work is to be made live. All data/ interfaces/ devices is to be migrated from old Switch to new Switch. All ATM operators are to be made Live on new Switch and old Switch to be removed. Bidder to demonstrate fulfillment of all requirements in Live environment. 6 weeks from placement of PO/ LOI for setting up the necessary minimum environment to enable the solution build. The actual hardware should be installed within 8 weeks from the placement of PO/ LOI. This option should not result in any delay in timelines to the Bank. 10 weeks from placement of PO/ LOI. 14 weeks from placement of PO/ LOI 4 weeks from UAT signoff by the Bank. Oriental Bank of Commerce Confidential Page 44 of 75

Stage 5 Project Signoff Stage 6 Training The migration from existing to new switch has been covered in Section-E of the Commercial Bid. Bidder has to ensure that all the cost related to migration of existing switch to the new is included therein. After completely moving to new EFT Switch functionalities and all ATM operations will be observed for 4 weeks and problem if any will be reported to the bidder. Bidder will have to provide solution to the issues raised immediately within scope. After go-live and smooth operations on new switch, successful bidder shall provide training to bank personnel as per plan mentioned in the RFP 4 weeks from the date of system go-live with all functionalities subject to resolution of all issues raised by the Bank. Within 2 week from completion go Stage 4. An Acceptance Test shall be carried out on the servers/ equipments /software/ other solutions after completion of each of the stages 1 to 4 jointly by the third-party auditor appointed by Bank or representatives of the Bank, and the Bidder after the installation is completed, as per acceptance test plan finalized and approved by Bank. It s the responsibility of the bidder to remediate any deficiency identified in the performance of the hardware/ equipment/ software, as observed during the Acceptance Test. This includes replacement of some or all equipment at no additional cost to the Bank, to ensure that the servers/ equipment/ software meet the requirements of the Bank as envisaged in the RFP. 9.1 SCHEDULE OF IMPLEMENTATION The Bidder should complete the implementation including supply, customization, and deployment of the proposed solution within Six months (including hardware installation, software implementation, acceptance test, UAT, successful migration and final sign-off etc) from the date of award of contract. The implementation shall comprise of system configuration, customization, pilot implementation, UAT and system roll out. The period of warranty will start from the date of Project Sign-off (Stage-5). The Bank will maintain library of software licenses and related media etc. Source code for the Software specifically developed for the Bank has to be provided by the bidder to the Bank at no cost to the Bank for keeping in the escrow arrangement. 10 TERMS AND CONDITIONS 10.1 GENERAL TERMS AND CONDITIONS The following are the general terms and conditions proposed to be included in the Contract. Bank reserves the right to add, delete, modify or alter all or any of these terms and conditions in any manner, as deemed necessary before signing the final agreement. Oriental Bank of Commerce Confidential Page 45 of 75

The Bidder, selected for the project, will have to enter into a contract agreement directly with Bank. The contract agreement will contain various terms and conditions relating to payment, delivery, installation and operationalisation, training, commissioning and acceptance, support during periods of warranty and maintenance, penalty due to delay in performance etc. All the diagrams, drawings, specifications and other related literature and information, provided by the bidder for the solution and agreed to by Bank, will also form a part of the agreement. The successful bidder must initiate work on the project on the very next day of signing of the contract. The bidder at his own expense will register the contract agreement by paying the appropriate amount of stamp duty. The first page of the contract agreement shall be on a stamp paper of appropriate value. The bill for the services rendered must be furnished along with the prices thereof, as per the terms and conditions contained in this document. The Bidder will undertake to ensure that the prices are reasonable and in the range of prices for similar/ same services available in the market. If any irregularity is detected anytime in respect of the above, Bank will have the right to take appropriate action against the Consultant/Bidder, as deemed fit by Bank. Payment shall be made on the actual procurement however the commercial evaluation shall be on the Total Cost of Ownership (TCO). ISMS Framework (ISO 27001:2005): The successful bidder and the team shall abide by the ISMS framework of the Bank which includes Incident Management, Change Management, Capacity Management, Configuration Management etc. IPv6 Readiness: The bidder shall ensure that the entire EFT Switch solution including hardware and software are IPv6 compatible and shall ensure the readiness as per the national roadmap for IPv6 deployment at no extra cost to the Bank. 10.2 APPLICATION These conditions shall apply to the EFT Switch project to be implemented in Bank. For the purpose of the Purchase Agreement as well as for the purpose of the Tender Document, the Purchaser is: Department of Information Technology Oriental Bank of Commerce, Department of Information Technology, Plot No.5, Institutional Area, Sec.32, Gurgaon, Haryana-122001 10.3 STANDARDS The services and other materials including all deliverables and reports under the contract shall conform to the standards mentioned in the Technical Specification, indicated in this RFP as Oriental Bank of Commerce Confidential Page 46 of 75

well as the Technical Bid submitted by the bidder and/or agreed between Bank and the bidder, and when no applicable standard is mentioned, the services/products/deliverables shall be supplied under the authoritative and appropriate international standards of the such services/products/deliverables and such standards shall be the latest issued by the concerned institution/s. 10.4 GOVERNING LANGUAGE All correspondences and other documents pertaining to the contract shall be in English. 10.5 APPLICABLE LAW The Contract shall be governed and interpreted in accordance with the Indian Laws. 10.6 NOTICES Any notice given by one party to the other pursuant to the contract shall be sent to the other party (as per the address mentioned in the contract) in writing either by hand delivery or by registered post or by courier and shall be deemed to be complete only on obtaining acknowledgement thereof; or by telegram or by telex or by facsimile or by other electronic media and in which case, the notice will be complete only on confirmation of receipt by the receiver. A notice shall be effective when delivered or on the notice s effective date, whichever is later. 10.7 RIGHT TO ALTER QUANTITIES Bank reserves the right to alter the requirements specified in the Tender. Bank also reserves the right to delete one or more items from the list of items specified in the Tender. Bank will inform all Bidders about changes, if any. The Bidder agrees that Bank has no limit on the additions or deletions on the items for the period of the contract. Further the Bidder agrees that the prices quoted by the Bidder would be proportionately adjusted with such additions or deletions in quantities. 10.8 CONTRACT AMENDMENTS Any change made in any clause of the contract which shall modify the purview of the contract within the validity and currency of the contract shall be deemed as an Amendment. Such an amendment can and will be made and be deemed legal only when the parties to the contract provide their written consent about the amendment, subsequent to which the amendment is duly signed by the parties and shall be construed as a part of the contract. The details of the procedure for amendment shall be as specified in the contract. Oriental Bank of Commerce Confidential Page 47 of 75

10.9 USE OF CONTRACT DOCUMENTS AND INFORMATION The bidder shall not, without Bank s prior written consent, disclose the Contract or any provision thereof, or any specification or information furnished by or on behalf of Bank in connection therewith, to any person other than a person employed by the Bidder in the performance of the Contract. Disclosure to any such employed person shall be made in confidence against Non-disclosure agreements completed prior to disclosure and disclosure shall extend only so far, as may be necessary for the purposes of such performance. Any document, other than the Contract itself, shall remain the property of Bank and all copies thereof shall be returned to Bank on termination of the Contract. The bidder shall not, without Bank s prior written consent, make use of any document or information above except for the purposes of performing the Contract. 10.10 INDEMNIFICATION The bidder shall, at its own cost and expenses, defend and indemnify Bank against all thirdparty claims including those of the infringement of Intellectual Property Rights, including patent, trademark, copyright, trade secret or industrial design rights, arising from use of the Products or any part thereof in India. The bidder shall expeditiously meet any such claims and shall have full rights to defend itself there from. If Bank is required to pay compensation to a third party resulting from such infringement, the Bidder shall be fully responsible therefore, including all expenses and court and legal fees. Bank will give notice to the bidder of any such claim and shall provide reasonable assistance to the Bidder in disposing of the claim. The bidder shall also be liable to indemnify Bank, at its own cost and expenses, against all losses/ damages, which Bank may suffer on account of violation by the Bidder of any or all national/ international trade laws, norms, standards, procedures, etc. 10.11 CANCELLATION OF CONTRACT AND COMPENSATION The Bank reserves the right to cancel the contract of the selected bidder and recover expenditure incurred by the Bank on the following circumstances: The selected bidder commits a breach of any of the terms and conditions of the bid/ contract. The bidder goes into liquidation voluntarily or otherwise. An attachment is levied or continues to be levied for a period of 7 days upon effects of the bid. Oriental Bank of Commerce Confidential Page 48 of 75

The progress regarding execution of the contract, made by the selected bidder is found to be unsatisfactory. If deductions on account of liquidated Damages exceeds more than 10% of the total contract price. After the award of the contract, if the selected bidder does not perform satisfactorily or delays execution of the contract, the Bank reserves the right to get the balance contract executed by another party of its choice by giving one months notice for the same. In this event, the selected bidder is bound to make good the additional expenditure, which the Bank may have to incur to carry out bidding process for the execution of the balance of the contract. This clause is applicable, if for any reason, the contract is cancelled. The Bank reserves the right to recover any dues payable by the selected bidder from any amount outstanding to the credit of the selected bidder, including the pending bills and/or invoking Bank Guarantee, if any, under this contract or any other contract/order. 10.12 EARNEST MONEY DEPOSIT Bidder are required to submit DD/ Pay Order/ Bank Guarantee drawn in favor of Oriental Bank of Commerce payable at Gurgaon, towards Earnest money Deposit (EMD) for Rs. 50 Lacs (Rupees Fifty Lacs only). The Bank may accept Bank Guarantee in lieu of EMD for an equivalent amount valid for 180 days from the last date of bid submission and issued by any scheduled commercial bank acceptable to Oriental Bank of Commerce.. The Bank will not pay any interest on the E.M.D. In case of Bank Guarantee from other than Public sector Banks prior permission of The Bank is essential. The format of Bank Guarantee is enclosed in Annexure-3 as Format-1. The EMD made by the bidder will be forfeited if:- 1. The bidder withdraws his tender before processing of the same. 2. The bidder withdraws his tender after processing but before acceptance of Purchase Order/ Letter of indent issued by Bank. 3. The selected bidder withdraws his tender before furnishing an unconditional and irrevocable Performance Bank Guarantee. 4. The bidder violates any of the provisions of the terms and conditions of this tender specification. The EMD will be refunded to- 1. The successful bidder, only after furnishing an unconditional and irrevocable Performance Bank Guarantee (PBG) for 10% of the total project cost of 5 years and valid for 66 months Oriental Bank of Commerce Confidential Page 49 of 75

including claim period of 6 (six) months, validity starting from its date of issuance. The PBG shall be submitted within 15 days of Letter of Indent/ empanelment letter from the Bank. 2. The unsuccessful bidders, only after acceptance of the Letter of Indent by the selected bidder. 10.13 PERFORMANCE BANK GUARANTEE (PBG) The PBG as mentioned in above clause shall be denominated in Indian Rupees. All charges whatsoever such as premium; commission etc. with respect to the PBG shall be borne by the successful bidder. The PBG so applicable must be duly accompanied by a forwarding letter issued by the issuing bank on the printed letterhead of the issuing bank. Such forwarding letter shall state that the PBG has been signed by the lawfully constituted authority legally competent to sign and execute such legal instruments. The executor (BG issuing Bank Authorities) is required to mention the Power of Attorney number and date of execution in his/ her favour with authorization to sign the documents. Each page of the PBG must bear the signature and seal of the BG issuing Bank and PBG number. In the event of the successful bidder being unable to service the contract for whatever reason, Bank would may invoke the PBG. In the event of delays by successful bidder in implementation of project beyond the schedules given in the RFP, the Bank may invoke the PBG. Notwithstanding and without prejudice to any rights whatsoever of the Bank under the contract in the matter, the proceeds of the PBG shall be payable to Bank as compensation by the successful bidder for its failure to complete its obligations under the contract. Bank shall notify the successful bidder in writing of the exercise of its right to receive such compensation within 14 days, indicating the contractual obligation(s) for which the successful bidder is in default. Bank shall also be entitled to make recoveries from the successful bidder's bills, performance Bank guarantee, or from any other amount due to him, the equivalent value of any payment made to him due to in-advertence, error, collusion, misconstruction or misstatement. The PBG may be discharged/ returned by Bank upon being satisfied that there has been due performance of the obligations of the successful bidder under the contract. However, no interest shall be payable on the PBG. Oriental Bank of Commerce Confidential Page 50 of 75

10.14 RESOLUTION OF DISPUTES The bids and any contract resulting there from shall be governed by and construed according to the Indian Laws. All dispute or differences whatsoever arising between the selected bidder and Bank out of or in relation to the construction, meaning and operation or effect of the Contract, with the selected bidder, or breach thereof shall be settled amicably. If, however, the parties are not able to resolve any dispute or difference aforementioned amicably, after issuance of 30 days notice in writing to the other, clearly mentioning the nature of the dispute / differences, to a single arbitrator, acceptable to both the parties, for initiation of arbitration proceedings and settlement of the dispute/s and difference/ strictly under the terms and conditions of the purchase contract, executed between Bank and the bidder. In case, the decision of the sole arbitrator is not acceptable to either party, the disputes / differences shall be referred to joint arbitrators, one arbitrator to be nominated by each party and the arbitrators shall also appoint a presiding arbitrator before the commencement of the arbitration proceedings. The arbitration shall be governed by the provisions of the Rules of Arbitration of the Indian Council of Arbitration under the exclusive jurisdiction of the courts at Delhi, India. The award shall be final and binding on both the parties and shall apply to the purchase contract. Work under the Contract shall be continued by the selected bidder during the arbitration proceedings unless otherwise directed in writing by Bank unless the matter is such that the work cannot possibly be continued until the decision of the arbitrator or of the umpire, as the case may be, is obtained and save as those which are otherwise explicitly provided in the Contract, no payment due or payable by Bank, to the bidder shall be withheld on account of the ongoing arbitration proceedings, if any, unless it is the subject matter or one of the subject matters thereof. The venue of the arbitration shall be at Delhi, INDIA under the exclusive jurisdiction of the courts at Delhi, India. 10.15 DELAYS IN THE BIDDER S PERFORMANCE The bidder must strictly adhere to the implementation schedule, as specified in the purchase contract, executed between the Parties for performance of the obligations, arising out of the purchase contract and any delay in completion of the obligations by the Bidder will enable Bank to resort to any or both of the following: Claiming Liquidated Damages Termination of the purchase agreement fully or partly and claim liquidated damages. Forfeiting of Earnest Money Deposit/ Invoking EMD Bank Guarantee 10.16 LIQUIDATED DAMAGES The Bank will consider the inability of the bidder to deliver or install the equipment within the specified time limit, as a breach of contract and would entail the payment of Liquidation Oriental Bank of Commerce Confidential Page 51 of 75

Damages on the part of the bidder. The liquidation damages represent an estimate of the loss or damage that the Bank may have suffered due to delay in performance of the obligations (relating to delivery, installation, Operationalization, implementation, training, acceptance, warranty, maintenance etc. of the Antivirus Solution) by the bidder. Installation will be treated as incomplete in one/all of the following situations: 1. Non-delivery of any component or other services mentioned in the order 2. Non-delivery of supporting documentation 3. Delivery/Availability, but no installation of the components and/or software 4. No Integration 5. System operational, but unsatisfactory to the Bank Bank may at its option demand and recover from the successful bidder(s) an amount equivalent to 1 (one) percent of the undelivered portion of contract value for every week of delay or part thereof, subject to a maximum of 10% (ten percent) of the undelivered portion of the contract value. Once the maximum is reached, the Bank may consider termination of the contract. Similarly for delay in services, Bank may at its option demand and recover from the successful bidder(s) an amount equivalent to 1 (one) percent of the incomplete portion of services for every week of delay or part thereof, subject to a maximum of 10% (ten percent) of the incomplete portion. Further, Bank also reserves the right to cancel the order and invoke the Bank Guarantee/ Performance Guarantees in case of inordinate delays in the delivery/ installation of the equipments. Bank may foreclose the bank guarantee without any notice. In the event of Bank agreeing to extend the date of delivery at the request of successful bidder(s), it is a condition precedent that the validity of Bank guarantee shall be extended by further period as required by Bank before the expiry of the original bank guarantee. Failure to do so will be treated as breach of contract. In such an event Bank however, reserves its right to foreclose the bank guarantee. 10.17 FORCE MAJEURE The bidder shall not be liable for forfeiture of its performance security, liquidated damages or termination for default, if any to the extent that its delay in performance or other failure to perform its obligations under the contract is the result of an event of Force Majeure. For purposes of this Clause, Force Majeure means an event explicitly beyond the control of the bidder and not involving the bidder s fault or negligence and not foreseeable. Such events may include, Acts of God or of public enemy, acts of Government of India in their sovereign capacity and acts of war. If a Force Majeure situation arises, the bidder shall promptly notify the Bank in writing of such conditions and the cause thereof within fifteen calendar days. Unless otherwise directed by the Bank in writing, the bidder shall continue to perform his obligations under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event. Oriental Bank of Commerce Confidential Page 52 of 75

In such a case the time for performance shall be extended by a period (s) not less than duration of such delay. If the duration of delay continues beyond a period of three months, the Bank and the bidder shall hold discussions in an endeavor to find a solution to the problem. Notwithstanding the above, the decision of the Bank shall be final and binding on the bidder. 10.18 ANCILLARY SERVICES The bidder shall provide the necessary services for the supply, delivery at final destination, installation and putting into satisfactory operation of the goods/products. 10.19 AUDITS Bank can conduct any third party inspection/ audit for any phase. The bidder must make all necessary changes as mentioned by the results of these audits. Bank will incur the cost of appointment of a third party for audit. Only after the successful completion of the third party audits, will the bidder be allowed to proceed to the next phase. The successful Bidder(s) shall allow the Bank, it s authorized Personnel, its auditors (internal and external) and/or other statutory authorities, and unrestricted right to inspect and audit the operations and records directly related to the services. If the Successful Bidder(s) is outsourcing any portion of the above activity, it will be responsibility of the Successful Bidder(s) to ensure that the authorities/officials as mentioned above are allowed access to the places, system, process, record etc of the activity, for inspection and verification. The successful Bidder(s) shall keep complete and accurate record of all the operations in connection with the activities as per prevalent best practices in the industry. All books, records and information relevant to the services shall be preserved in isolation and be presented to the Bank or its designees for inspection as and when demanded. The Successful Bidder(s) should recognize the right of Reserve Bank of India (RBI) to cause an inspection to be made of the Successful Bidder(s)/ service provider and its books and accounts by one or more of its officers or employees or other person. 10.20 PRICES The prices shall be quoted in Indian Rupees (INR) only and shall not have any affect from variations/ fluctuations of any other currency. The price charged by the bidder for the services performed for the EFT Switch Project shall not vary from the contracted prices and shall remain valid for the contract period. No adjustment of the contract price shall be made on account of variation of costs of labour and materials or any other cost component affecting the total cost in fulfilling the obligations under the contract. The Contract price shall be the only payment, payable by the Purchaser to Oriental Bank of Commerce Confidential Page 53 of 75

the bidder for completion of the contractual obligations by the bidder under the Contract, subject to the terms of payment specified in the Contract. The price would be inclusive of all applicable taxes under the Indian law but exclusive of only applicable Service Tax and Octroi/ Entry Tax/ equivalent local authority cess, which shall be paid/ reimbursed on actual basis on production of bills. The prices, once offered, must remain firm and must not be subject to escalation for any reason within the period of validity. The entire benefits/advantages, arising out of fall in prices, taxes, duties or any other reason, must be passed on to Bank. 10.21 Excise Duty The Excise/ Customs duty will, however, have to be mentioned separately in the invoice and the bank may set off the applicable excise/customs duty against duty free credit scrips for which bank is eligible under chapter 3 of foreign trade policy. 10.22 PROFESSIONAL FEES/ CHARGES If any of the items/activities as mentioned in the price bid and as mentioned in Annexure-4 file AN4_Commercial Bill of Material.xlsx are not taken up by the Bank during the course of this assignment, the Bank will not pay the professional fees/ charges quoted by the bidder in the Price Bid against such activity/item. The Bank shall be paying the professional fees, only on actual basis, for which services have been availed during the contract period. 10.23 EXPENSES AND TAXES The cost should include all related expenses. There are no additional expenses reimbursable to the Bank. The Bidder is expected to quote unit price in Indian Rupees for all components (hardware, software etc.) and services on a fixed price basis as part of the commercial Bid inclusive of all applicable costs and taxes like customs duty, excise duty, import taxes, freight, forwarding, insurance, delivery, installation, training etc. at the respective delivery location of the bank but exclusive of only applicable Service Tax and Octroi/ Entry Tax/ equivalent local authority cess, which shall be paid / reimbursed on actual basis on production of bills. The price quoted by the vendor should not change due to exchange rate fluctuations, inflation, market conditions, increase in custom duty, excise tax etc. Further, receipts of such payments made to relevant authorities must be produced for Octroi / Entry Tax/ equivalent local authority cess. The Bank will not pay any other taxes, cost or charges. Any upward / downward revision in the tax rates from the date of the bid submission will be to the account of the Bank. 10.24 NON NEGOTIABILITY ON RFP Bank is not responsible for any assumptions or judgments made by the Bidders for arriving at any type of sizing or costing. Bank at all times will benchmark the performance of the Bidder to Oriental Bank of Commerce Confidential Page 54 of 75

the RFP documents circulated to the Bidders and the expected service levels as mentioned in these documents. In the event of any deviations from the requirements of these documents, the Bidder must make good the same at no extra costs to Bank, in order to achieve the desired service levels as well as meeting the requirements of these documents. All terms and conditions, payments schedules, time frame for implementation, expected service levels as per this Tender will remain unchanged unless explicitly communicated by Bank in writing to the Bidder. The Bidder shall at no point be entitled to excuse themselves from any claims by Bank whatsoever for their deviations in conforming to the terms and conditions, payments schedules, expected service levels, time frame for implementation etc. as mentioned in this RFP. The Bidders shall adhere to the terms of this RFP and shall not deviate from the same. 10.25 ASSIGNMENT Neither the contract nor any rights granted under the contract may be sold, leased, assigned, or otherwise transferred, in whole or in part, by the bidder, and any such attempted sale, lease, assignment or otherwise transfer shall be void and of no effect without the advance written consent of the Bank. 10.26 SUBCONTRACTING The bidder shall not subcontract or permit anyone other than its personnel to perform any of the work, service or other performance required of the bidder under the contract without the prior written consent of the Bank. 10.27 LIMITATION OF LIABILITY The aggregate liability of bidder in connection with this Agreement, the services provided by bidder for the specific scope of work document, regardless of the form or nature of the action giving rise to such liability (whether in contract, tort or otherwise) and including any and all liability shall be limited to the extent of the contract value. 10.28 CONTRACT PERIOD The contract period for providing EFT Switch Solution will be for a period of Five Years from the date of Project Sign-off (Stage-5). The selected Bidder needs to execute a comprehensive, definitive Service Level Agreement (SLA) with the Bank covering all terms and conditions of this RFP. SLA will cover performance and availability of the solution deployed. The performance of the selected Bidder shall be reviewed every quarter and The Bank reserves the right to terminate the contract at its sole discretion by giving three months notice without assigning any reasons. Any offer falling short of the contract validity period (Five Years from the date of acceptance test) is liable for rejection. Further Bank reserves the right to renew the contract after the expiry of the initial term on mutually agreed terms and conditions and cost. Oriental Bank of Commerce will enter into agreement with successful bidder for the duration of Oriental Bank of Commerce Confidential Page 55 of 75

the project. The Bank reserves the right to terminate the contract, if the assignment is not proceeding in accordance with the terms of contract by issuing a notice of three months. Contract Continuity- The contract shall terminate only on explicit correspondence to that effect. Until that time, successful bidder shall continue to provide the service at the contracted price as per the agreement. As and when the Bank decides to purchase its own switch or change the current business model/ vendor, successful bidder has to coordinate for migration of ATM network to the Bank s new model without causing disruption of the ATM Services to customers of the Bank at no extra cost to the Bank. The migration period and the support required from successful bidder shall be communicated to successful bidder one month before the transition starts. Bank shall reserve right to revise the migration period. During transition period successful bidder shall at least, but not limited to, provide support in terms of migration support of assets and data, training and knowledge transfer and any other type of support during the defined transition period. In event of bidder insolvency, contract termination, and any other Force Majeure conditions, successful bidder shall continue to provide the service without causing disruption of the services to customers of the Bank at no extra cost to the Bank. Also, any interface development carried out / customization done specifically for Bank shall be transferred to Bank at no additional cost Successful bidder agrees to ensure that all the items/products used for delivering services to the Bank including all components are new and are using state of the art technology. Successful bidder shall provide such proof of the new equipment (e.g. Copy of invoice etc.) to the Bank. In case of software supplied with the system, successful bidder shall ensure that the same is licensed and legally obtained with valid documentation made available to the Bank. Successful bidder shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action, suits and other proceedings, resulting from infringement of any patent, trademarks, copyrights etc or such other statutory infringements under the Copy Rights Act, 1957 or IT Act 2008 or any Act in force at that time in respect of all the hardware, software and network equipments or other systems supplied by bidder to the Bank from whatsoever source. The Bank may conduct audit of entire functioning of the EFT Switch and associate services every 6 months or at a periodicity solely decided by the Bank. The audit will be conducted by either Bank officials or any firm / individual appointed by the Bank for the purpose. Bidder is expected to provide full assistance during these compliance audits and address any non-conformity identified during the audits. The Bank shall provide any such recommendations identified from third party audits and the bidder shall comply with such recommendations within such time as specified by the audit committee. At all times during implementation/ migration/ maintenance/ business-as-usual running, selected bidder needs to adhere to Banks required compliances vis-à-vis security, confidentiality, integrity and availability and also any RBI guidelines on the same. Vendor shall at least, but not limited to, provide support in terms of migration support of Oriental Bank of Commerce Confidential Page 56 of 75

assets and data, training and knowledge transfer and any other support during the defined transition period. There shall be no escalation of cost during transition period. Transition period will be for 6 months from date of start indicated by Bank. 10.29 DELAYS IN DESIGN, IMPLEMENTATION AND PERFORMANCE GUARANTEE The bidder must strictly adhere to the project timeline schedule, for each assignment for performance of the obligations arising out of the contract and any delay will enable the Bank to resort to any or all of the following at sole discretion of the Bank. Claiming Liquidated Damages Termination of the agreement fully or partly In addition to the termination of the agreement, The Bank reserves the right to appropriate the damages by invoking the performance guarantee. 10.30 PUBLICITY Any publicity by the bidder in which the name of Oriental Bank of Commerce is to be used should be done only with the explicit written permission of Oriental Bank of Commerce. 10.31 PRIVACY AND SECURITY SAFEGUARDS The successful Bidder shall not publish or disclose in any manner, without the Bank's prior written consent, the details of any security safeguards designed, developed, or implemented by the successful Bidder under this contract or existing at any Bank location. The successful Bidder shall develop procedures and implementation plans to ensure that IT resources leaving the control of the assigned user (such as being reassigned, removed for repair, replaced, or upgraded) are cleared of all Bank data and sensitive application software. The successful Bidder shall also ensure that all subcontractors who are involved in providing such security safeguards or part of it shall not publish or disclose in any manner, without the Bank's prior written consent, the details of any security safeguards designed, developed, or implemented by the successful Bidder under this contract or existing at any Bank location. 10.32 CONFIDENTIALITY This document contains information confidential and proprietary to the Oriental Bank of Commerce. Additionally, the bidder will be exposed by virtue of the contracted activities to internal business information of the Oriental Bank of Commerce, affiliates, and/or business partners. Disclosure of receipt of any part of the aforementioned information to parties not directly involved in providing the services requested could result in the disqualification of the bidder, pre-mature termination of the contract, or legal action against the bidder for breach of trust. The information provided / which will be provided, is solely for the purpose of undertaking the services effectively. Oriental Bank of Commerce Confidential Page 57 of 75

No news release, public announcement, or any other reference to this RFP or any program there under shall be made without written consent of Bank. Reproduction of this RFP, by photographic, electronic, or other means is strictly prohibited. 10.33 ADHERENCE TO TERMS AND CONDITIONS The bidders who wish to submit responses to this RFP should note that they should abide by all the terms and conditions contained in the RFP. If the responses contain any extraneous conditions put in by the respondents, such responses may be disqualified and may not be considered for the selection process. 10.34 EXECUTION OF SLA/ NDA The bidder and Bank should execute (a) a Service Level Agreement, which would include all the services and terms and conditions of the services to be extended as detailed herein and as may be prescribed by the Bank and (b) Non-disclosure Agreement. The bidder should execute the SLA and NDA within one month from the date of acceptance of Letter of Indent/ Purchase Order. 10.35 OTHER TERMS AND CONDITIONS Bank reserves the right to:- 1. Reject any and all responses received in response to the RFP 2. Waive or Change any formalities, irregularities, or inconsistencies in proposal format delivery 3. To negotiate any aspect of proposal with any bidder and negotiate with more than one bidder at a time 4. Extend the time for submission of all proposals 5. Select the most responsive bidder (in case no bidder satisfies the eligibility criteria in totality) 6. Select the next most responsive bidder if negotiations with the bidder of choice fail to result in an agreement within a specified time frame. 7. Share the information/ clarifications provided in response to RFP by any bidder, with any other bidder(s) /others, in any form. 8. Cancel the RFP at any stage. 9. Interview the personnel being deployed on the project Oriental Bank of Commerce Confidential Page 58 of 75

10. Conduct site visits of bidders related to proposed solution and facilities. 11. Take presentations on proposed solution of the bidders. 10.36 SUBSTITUTION OF PROJECT TEAM MEMBERS During the assignment, the substitution of key staff identified for the assignment will not be allowed unless such substitution becomes unavoidable to overcome the undue delay or that such changes are critical to meet the obligation. In such circumstances, the bidder can do so only with the concurrence of the Bank by providing other staff of same level of qualifications and expertise. 10.37 PROFESSIONALISM The bidder should provide professional, objective and impartial advice at all times and hold the Bank s interests paramount and should observe the highest standard of ethics while executing the assignment. 10.38 ADHERENCE TO LAWS AND STANDARDS The bidder should adhere to laws of land and rules, regulations and guidelines prescribed by various regulatory, statutory and Government authorities Bidder to ensure that new Switch solution is compliant to all existing regulatory guidelines of GOI/ RBI and also adheres to requirements of IT Act 2000 (including amendments in IT Act 2008) and Payment and Settlement Systems Act 2007 and amendments thereof. A selfdeclaration to this effect, to be submitted by the bidder. Bidder should also ensure that his solution infrastructure is compliant with the requirements of the PCI-DSS and PA-DSS standards within the timeframe as may be stipulated by the bank. The Bank reserves the right to conduct an audit/ongoing audit of the services provided by the bidder. The Bank reserves the right to ascertain information from the banks and other institutions to which the bidders have rendered their services for execution of similar projects. 10.39 AUTHORIZED SIGNATORY The selected bidder shall indicate the authorized signatories who can discuss and correspond with the Bank, with regard to the obligations under the contract. Requisite power of attorney/ board resolution authorizing the signatories of the bid to respond to this RFP must be submitted along with the bid. The selected bidder shall submit at the time Oriental Bank of Commerce Confidential Page 59 of 75

of signing the contract, a certified copy of the extract of the resolution of their Board, authenticated by Bank Secretary, authorizing an official or officials of the Bank or a Power of Attorney copy to discuss, sign agreements/contracts with the Bank. The bidder shall furnish proof of signature identification for above purposes as required by the Bank. 10.40 APPLICABLE LAW AND JURISDICTION OF COURT The Contract with the selected bidder shall be governed in accordance with the Laws of India for the time being enforced and will be subject to the exclusive jurisdiction of Courts at Delhi (with the exclusion of all other Courts). 10.41 INSURANCE The equipment (hardware, software etc)supplied under the contract shall be fully insured by the successful bidder against loss or damage incidental to manufacture or acquisition, transportation, storage, delivery and installation. The insurance shall be obtained by the bidder naming the Bank as the beneficiary, in an amount equal to 100% of the invoiced value of the goods on "all risks" basis (including war risks and civil riots clauses). The period of insurance shall be up to the date the supplies are accepted and the rights of the property are transferred to the Bank. Proof of Insurance coverage of the items purchased under this contract, from the Insurance Company is to be submitted with validity period. 10.42 CONFLICT OF INTEREST The Bidder shall disclose to The Bank in writing, all actual and potential conflicts of interest that exist, arise or may arise (either for the Bidder or the Bidder s team) in the course of performing the Service(s) as soon as practical after it becomes aware of that conflict. 10.43 EXIT MANAGEMENT 10.41.1 Purpose Transfer of Assets Cooperation and Provision of Information The bidder shall promptly on the commencement of the exit management period supply to the Bank or its nominated vendors the following: 1 Information relating to the current services rendered, performance data relating to the performance in relation to the services and switch and reports 2 Documentation relating to Intellectual Property Rights 3 Switch related data and confidential information The bidder shall provide the uninterrupted services at the existing terms until the alternate solution is available. Oriental Bank of Commerce Confidential Page 60 of 75

Before the expiry of the exit management period, the current vendor shall deliver to the Bank or its nominated vendor all new or up-dated materials from the categories set out in point (1) above, and shall not retain any copies thereof, except that the current vendor shall be permitted to retain one copy of such materials for archival purposes only. 10.41.2 Confidential Information, Security and Data Transfer of Certain Agreements On request by the Bank or its nominated vendor, the current vendor shall effect such assignments, transfers, innovations, licenses and sub-licenses in favor of Oriental Bank of Commerce or its nominated vendor, in relation to any equipment lease, maintenance or service provision agreement between existing vendor and nominated vendor, and which are related to the services and reasonably necessary for the carrying out of replacement services. The Bank and its appointed nominees shall have the right of Access to Premises where the assets are hosted or from where services are being provisioned. 10.44 PAYMENT TERMS Payment Project Milestone Payment Percentage Category Hardware Delivery and Installation and third party 50% of the cost of hardware. acceptance Operationalisation and third party 40% of the cost of hardware. acceptance After 60 days of Go Live 10% of the cost of hardware. Software Delivery and Installation 30% Customization, UAT Sign-off and third 20% party acceptance Go Live of Complete Solution and third 40% party acceptance 60 days after Go Live 10% Implementation and Migration AMC Go Live and third party acceptance 60% of the relevant implementation and migration cost 60 days after Go Live 40% of the relevant implementation and migration cost. Bank would pay AMC charges on quarterly basis in arrears subject to satisfactory services rendered. In case if AMC is demanded by successful bidder in advance, the same may be released by submitting a Bank Guarantee to Bank equivalent to 25% of amount payable. In case of such advance payment, any penalties or amounts recoverable for the quarter would be taken in the account in the subsequent quarter. Oriental Bank of Commerce Confidential Page 61 of 75

Facility Management Paid on a Quarterly basis in arrears subject to satisfactory services rendered at the start or after end of quarter. Any penalties, etc for the quarter would be taken in the account in the subsequent quarter. 10.45 WARRANTY AND AMC The selected bidder should provide comprehensive warranty for one year and AMC/ATS for four years for the proposed EFT Switch, including hardware, software and associated modules and services. The warranty shall start from date of Project Sign-off (Stage-5). The selected bidder should provide assurance that the EFT Switch solution works as per the functional, technical and operational specifications set out in this RFP. The selected bidder should provide assurance that as and when any problem arises, the same would be rectified immediately by the bidder without any additional cost to the Bank. The warranty and AMC of the software would include all version upgrade, patches/fixes, upgrades, compliance of mandates (legal guidelines of GOI as per Gazette of India, regulatory authorities, RBI, VISA, RuPay, MasterCard, NPCI, etc) and maintenance support, troubleshooting, performance fine tuning, problem resolution for the OS, database, middleware and the application software for total solution provided by the bidder. The warranty and AMC of the hardware would include preventive maintenance, performance fine tuning, error rectification, replacement of parts for all the hardware components of the total solution provided by the bidder. The AMC rates will be valid for a period of four years after expiry of warranty period. Warranty and AMC support will be mission critical 24X7X365 with site engineers for hardware and software. Proactive and preventive measures are to be a part of the AMC. The Bank reserves the right to terminate the AMC after giving three months notice. Warranty and AMC shall cover, inter alia, free provision of such spares, parts, kits, software upgrades as and when necessary to ensure that the Equipments function in a trouble-free manner. Bidder shall correct any faults and failures in the Equipments and shall repair and replace worn out defective parts of the Equipments 24 hours a day, 7 days a week. In cases where unserviceable parts of the Equipment need replacement on account of product malfunction caused by circumstances not attributable to the Bank, Bidder shall replace such parts at no extra cost to Bank with new parts or those equivalent to new parts in performance without any downtime on this account. If any hardware/ software go out of support/ End of life/ sunset during the warranty/ AMC period, the same will be replaced by the next version of software/hardware without any cost to the purchaser. Also, hardware/software replacements are done in a planned manner to ensure that no downtime is required on this account. Oriental Bank of Commerce Confidential Page 62 of 75

The selected bidder warrants that the services provided under the contract shall be as per the Service level Agreement (SLA) between the bidder and Bank. The Bank shall promptly notify the bidder in writing of any claims arising under this warranty. Upon receipt of such notice, the bidder shall with all reasonable speed, repair/replace/reconfigure/re-provision the defective equipment or service, without prejudice to any other rights, which The Bank may have against the bidder under the contract. If the bidder, having been notified, fails to remedy the defect(s) within a reasonable period as per the terms and conditions of SLA, The Bank may proceed to take such remedial action as may be necessary at the bidder's risk and expense and without prejudice to any other rights, which the Bank may have against the bidder under the contract. The selected Bidder should also guarantee that all the software supplied by the Bidder is licensed and legally obtained. Selected Bidder shall be fully responsible for the manufacturer s warranty in respect of proper design, quality and workmanship of all equipment, accessories etc. covered by the offer. Select Bidder must warrant all equipment, accessories, spare parts etc., against any manufacturing defects during the warranty period. During the warranty period Bidder shall maintain the equipment and repair/replace all the defective components at the installed site, at no additional charge to The Bank. Warranty should not become void if Bank buys any other supplemental hardware from a third party and install it with these equipments. However, the warranty will not apply to such hardware items installed. The same maintenance standards specified for warranty period is applicable during the AMC period as well. If any of the peripherals, components etc. are not available or difficult to procure or if the procurement is likely to be delayed, the replacement shall be carried out with equipment of equivalent capacity or higher capacity at no charges to The Bank, during the currency of warranty period and AMC. The AMC charges should cover the cost of hardware, operating system software, database, application software. The AMC of the software would include all patches, upgrades, Version upgrades, compliance of mandates (of Regulatory Authorities, VISA, MasterCard, Rupay etc), and maintenance support for the OS, database and the applications. The AMC rates will be valid for a period of 4 years after expiry of one year s warranty. Proactive and preventive measures are to be a part of the AMC. The Bank reserves the right to terminate the AMC after giving three months notice. The payment will be made quarterly in arrears. The AMC will be treated as a part of the total cost of the project. Oriental Bank of Commerce Confidential Page 63 of 75

11 INSTRUCTIONS TO BIDDERS 11.1 TWO STAGE BIDDING PROCESS The bids in response to this RFP must be submitted in two parts, i.e. Technical Bid (TB) and Commercial Bid (CB). The mode of submission of Technical Bid (TB) shall be ONLINE and OFFLINE. However Commercial Bid (CB) should be submitted through ONLINE mode only. One Copy of the Technical Bid, One Copy of the Undertaking for Commercial Bid and One envelope with EMD must be submitted at the same time, giving full particulars in separate sealed envelopes at the Bank s address given below, on or before the schedule given above. All envelopes should be securely sealed and stamped. The sealed envelope containing Commercial bid must be submitted separately to the Bank. The hard copy of the bid document shall be treated as correct and final, in case of any errors in soft copy. Bidders are permitted to submit only one Technical Bid and relevant Commercial Bid. More than one Technical and Commercial Bid should not be submitted. Receipt of the bids shall be closed as mentioned in the bid schedule. Bids received after the scheduled closing time will not be accepted by the Bank under any circumstances. Earnest Money Deposit must accompany all tender offers as specified in this tender document. EMD amount/ Bank Guarantee in lieu of the same should not be mixed with Technical/ Commercial bid. It should be in separate envelope to be handed over to the department. All Schedules, Formats and Annexure should be stamped and signed by an authorized official of the bidder s company. The bidder will also submit copy of the RFP duly stamped and signed on each page by the authorized official of the bidder s company. The bidder is expected to examine all instructions, forms, terms and conditions and technical specifications in the bidding Documents. Failure to furnish all information required by the bidding Documents or submission of a bid not substantially responsive to the Bidding Documents in every respect will be at the bidder s risk and may result in rejection of the bid. No rows or columns of the tender should be left blank. Offers with insufficient information and offers which do not strictly comply with the stipulations given above, are liable for rejection. The bid should contain no interlineations, erasures or over-writings except as Oriental Bank of Commerce Confidential Page 64 of 75

necessary to correct errors made by the bidder. In such cases, the person/s signing the bid should initial such corrections. All information (bid forms or any other information) to be submitted by the bidders may be submitted as a softcopy also in MS Word in a CD and should be kept in the respective sealed covers. The bidders may note that no information is to be furnished to Bank through e-mail except when specifically requested and such queries are to be confirmed in writing. 11.2 TECHNICAL BID (TB) The Technical bid should be complete in all respects and contain all information asked for, except prices. The TECHNICAL BID should include all items asked for in Annexure-2 file AN2_Technical Bill of Material.docx and other formats present in the Annexure to this RFP. The Technical bid should not contain any price information. The TECHNICAL BID should be complete to indicate that all products and services asked for are quoted and should give all required information. A copy of original Commercial offer with prices duly masked as per Annexure-5 (AN5_Masked_Commercial Bill of Material.xlsx) should also be submitted along with the Technical Bid, failing which the bid will be rejected. The Technical Bid envelope should also include the CD containing the soft copy of the Technical bid with annexure and formats. However, it should not contain price related information, failing which the bid will be rejected outright. The Technical Bid envelope shall contain the technical proposal to the requirement of Bank as specified in Annexure-3 file as Format-2 along with: Annexure-1 file AN1_Functional and Technical Specifications.xlsx, Annexure-2 file AN2_Technical Bill Of Material.docx, Annexure-3 Format-1: Bank Guarantee Proforma Annexure-3 Format-4: Compliance Certificate Annexure-3 Format-5: Proposed Agency Profile Annexure-3 Format-6: Confirmation of Terms and Conditions Annexure-3 Format-7: Tender Offer Cover Letter Annexure-3 Format-8: Form_8_Submission Check List Annexure-3 Format-10: Form 10_Confirmation of Eligibility Annexure-3 Format-12: Manufacturer's Authorization Form Annexure-5 file AN5_Masked_Commercial Bill of Material.xlsx The bidder shall furnish as part of its technical bid, technical details in the prescribed format. The Technical Bid (TB) should be complete in all respects and contain all information asked for, except prices. The Technical Bid should be complete to indicate that all products and services asked for are quoted. Oriental Bank of Commerce Confidential Page 65 of 75

The Bidder should provide a compliance statement for all the specifications of technical requirements against each item. In case any technical variance/ deviation is offered, the same must be highlighted along with the pros & cons stated in separate columns. Bank at its sole discretion reject the bid with technical deviations/ variance. All relevant product information such as user manuals, technical specifications sheet etc should be submitted along with the offer. Failure to submit this information along with the offer could result in disqualification of the bid. Bank, at its discretion, may not evaluate a Technical Bid (TB) in case of non-submission or partial submission of technical details. 11.2.1 SUBMISSION OF TECHNICAL DETAILS It is mandatory to provide the technical details in the exact format of Bidder s Information as explained above. The offer may not be evaluated by Oriental Bank of Commerce in case of non-adherence to the format or non-submission / partial submission of technical details as per the format given in the tender. Oriental Bank of Commerce will not allow/permit changes in the technical specifications once it is submitted. The relevant information, printed brochure, technical specification sheets etc. should be submitted along with the offer. Failure to submit this information along with the offer could result in disqualification. 11.2.2 FORMAT FOR TECHNICAL BID The Technical bid must be made in an organized, structured and neat manner. Brochures/ leaflets etc. should not be submitted in loose form. This can be divided into three parts - the first part should contain the documents supporting the eligibility of the bidder to participate in the tendering process as per the eligibility criteria mentioned in the RFP, the second part should contain the technical details of the proposed project and the third part should contain the technical brochures etc. The technical proposal shall be organized and submitted as per the following sequence:- 1 Table of Contents (list of documents enclosed) and RFP Cover letter as per Annexure-3, Format-7: Tender Offer Cover Letter. 2 EMD (Earnest Money Deposit) 3 Technical proposal detailing the scope, approach and deliverables for the scope of work specified in the document and manpower estimated to be deployed along with all the Annexures specified in Section 3.2, 3.3 and 3.4 of this RFP document. 4 All copies of certificates, documentary proofs etc. 5 A CD containing soft copy of the proposal 6 Application money if not already remitted. The bidders who are submitting the bid Oriental Bank of Commerce Confidential Page 66 of 75

by downloading from the Bank s website will have to pay the non-refundable fee of Rs.25,000/- by way of a demand draft / Bankers cheque in favor of Oriental Bank of Commerce payable at Gurgaon while submitting the bid. The same should not be included in the any other envelope and should be submitted in a separate envelope. All the relevant pages of the proposals (except literatures, datasheets and brochures) are to be numbered and be signed by authorized signatory on behalf of the Bidder. The number should be a unique running serial no. across the entire document. It should be noted that in case of any discrepancy in information submitted by the bidder in hard-copy and soft-copy, the hard-copy will be given precedence. 11.3 COMMERCIAL BID (CB) The Commercial bid should be submitted ONLINE (only) as per Annexure-4 file AN4_Commercial Bill of Material.xlsx and should be without any conditions. The bidder is required to submit an undertaking in writing in separate envelope at time of technical bid submission that there are no deviations to the specifications mentioned in the RFP either with the technical or commercial bids submitted. The commercial bid should also contain bifurcation of the costs of the mentioned items. The Commercial Bid shall be submitted as per following Annexures: - Online :- Annexure-4: Commercial Bill of Material.xlsx, Offline :- Annexure-3 Format-3: Commercial Compliance Certificate 11.4 SUBMISSION OF BIDS The Bank expects the bidders to carefully examine all instructions, terms & conditions, etc., mentioned in this RFP document before submitting its unconditional compliance as part of the RFP. Failure to furnish all information required or submission of an RFP not substantially responsive to the RFP in every respect will be at bidders risk and may result in the rejection of its RFP without any further reference to bidder. The Bid in the ONLINE mode shall be submitted by the bidder at Bank s e-tendering portal https://obc.abcprocure.com. The detailed process and terms & conditions of ONLINE bid submission and OFFLINE submission is given below: 11.5 SEALING AND MARKING OF BIDS Technical Bid (TB) should be submitted in sealed pack Sealed pack of Original Technical Bid (Hard Copy and Soft Copy) Sealed envelope containing the DD/Pay Order/.Bank guarantee for the Earnest Money Deposit (EMD) Oriental Bank of Commerce Confidential Page 67 of 75

Further each and every sealed packet should be super scribed as follows: a. (Top left corner) Contents (Technical/ Commercial Compliance certificate / EMD) b. (Top right corner) Bid Reference Number & Due Date c. (Bottom left corner) Name of Bidder, Address for Communications, Telephone No., Email-id, Mobile Number. Bids duly sealed should be submitted at Department of Information Technology, Corporate Office, Plot No. 5, Sector 32, Gurgaon-122001 on or before the last Date and Time for bid submission. Any other mode of submission, e.g. by post, courier, fax, email etc., will not be accepted. Bids received after due date and time will not be accepted under any circumstances. 11.6 LATE BIDS Any bid received after the due date and time for receipts of bids as prescribed in this RFP will be rejected and returned unopened to the Bidder. 11.7 OPENING OF BIDS Bids received within the prescribed closing date and time will be opened in presence of bidders representatives who choose to attend the opening of the tender on the specified date and time as mentioned earlier in the tender document. The bidder s representatives present shall sign a register of attendance and minutes and they should be authorized by their respective companies to do so. A copy of the authorization letter should be brought for the bank to verify. The bids shall be opened in two phases. In First phase the Part-I i.e. Technical Bids shall be opened as per the schedule given in the RFP. Technical Bid Opening Committee of Bank appointed for the purpose in the presence of bidder (s) who choose to attend the meeting and they shall sign a register evidencing their attendance. The technical bid packets and commercial bids of each bidder will be opened in the presence of the bidders. Oriental Bank of Commerce Confidential Page 68 of 75

Bank reserves the right to visit any site and/ or take presentations of the bidders, as part of the evaluation in accordance with the responses given for the identified requirements. This entire exercise has to be carried out by the bidders at their own cost. The Technical Bid shall be evaluated as per the criteria determined by the Bank and If Bank is not satisfied with the technical specifications in the tender and observes any deviations, the technical bids of such bidders are liable for rejection and the Commercial Bids of such bidders will not be opened. No further discussions shall be entertained with such bidders in respect of the subject technical bid. In Second phase the Part-II i.e. Commercial Bids (CB) shall be opened in the presence of Bidders representatives who choose to attend, at the time, on the date, and at the place that will be communicated to them. The Bidders representatives who are present shall sign a register evidencing their attendance. The Bidders names, bid modifications or withdrawals, bid prices, discounts, and the presence or absence of the requisite bid security and such other details as the Bank, at its discretion, may consider appropriate, will be announced at the Commercial Bid opening. Bank reserves the right to take the services of any one or more external agencies for total evaluation of the proposal submitted by the bidder. However, the final decisive parameters would be at the sole discretion of the Bank and the Bank is not liable to disclose either the criteria or the evaluation report/reasoning to the bidder(s). 11.8 CLARIFICATION OF BIDS During the bid evaluation, the Bank may, at its discretion, ask the bidders for clarifications with respect to their bids. The request for clarification and the response shall be in writing, and no change in the price or substance of the bid shall be sought, offered or permitted. Bank has the right to disqualify the bidder (s) whose clarifications are found not suitable for the requirement as per scope of the work. 11.9 EVALUATION CRITERIA The purpose of bid evaluation is to determine the lowest evaluated responsive bid from amongst the substantially responsive bids received by the Bank. In order to determine the lowest evaluated responsive bid, the Bank shall adopt a systematic evaluation process comprising of following logical steps. 11.10 GENERAL EVALUATION CRITERIA Bank will scrutinize the offers to determine whether they are complete, whether any errors have been made in the offer, whether required technical documentation has been furnished, whether the documents have been properly signed, and whether items are quoted as per the Oriental Bank of Commerce Confidential Page 69 of 75

schedule, whether the eligibility criteria has been met or not, whether the required EMD has been furnished and neither the bid(s) are generally in order. Correction of errors shall be done by the Bank as detailed in the clause Corrections of Errors of this RFP. If the bidder does not accept the correction of the errors, its bid will be rejected, and its bid security may be forfeited. The Bank may waive any minor informality, non-conformity, or irregularity in a bid which does not constitute a material deviation, provided such waiver does not prejudice or affect the relative ranking of any Bidder. Prior to the detailed evaluation, the Bank will determine the substantial responsiveness of each bid to the bidding documents. For purposes of these Clauses, a substantially responsive bid is one which conforms to all the terms and conditions of the Bidding Documents without material deviations. Bank reserves the right to visit any site and/ or take presentations of the bidders, as part of the evaluation in accordance with the responses given for the identified requirements. This entire exercise has to be carried out by the bidders at their own cost. 11.11 ELIGIBILITY CRITERIA The bidders, who fulfill the eligibility criteria mentioned in the RFP Section 5 ELIGIBILITY CRITERIA of this RFP document, will only be eligible for further process i.e. technical evaluation. 11.12 TECHNICAL BID EVALUATION CRITERIA The evaluation of the technical bid shall include but not be limited to the criteria stated below. Bank reserves the right to add, delete, or modify the criteria. a) Meeting the eligibility Criteria b) Submission of EMD as prescribed by Bank. c) Organizational Strength and Credentials of bidder(s) d) Proposed product /equipment meeting the technical specifications e) Solution Fitment to meet the Requirements Specifications f) Approach towards the requirements g) Responsiveness and Commitment h) Total compliance to the technical, general and commercial Terms and Conditions without any deviations i) Reach and Spread across the country Oriental Bank of Commerce Confidential Page 70 of 75

11.13 COMMERCIAL BID EVALUATION CRITERIA: The commercial evaluation shall be done as per the chart given in Annexure-4 for commercial bid viz. AN4_Commercial Bill of Material.xlsx and submitted online by bidders. 11.14 ADDRESS FOR COMMUNICATION Offers should be addressed to the following office at the address given below: Point of Contact: Address: Email Id: Deputy General Manager (IT) Oriental Bank of Commerce, Department of Information Technology, Plot No.5, Institutional Area, Sec.32, Gurgaon, Haryana-122001 atm@obc.co.in; dit@obc.co.in 11.15 NO COMMITMENT TO ACCEPT LOWEST OR ANY BID Bank shall be under no obligation to accept the lowest or any other offer received in response to this tender notice and shall be entitled to reject any or all offers including those received late or incomplete. Bank reserves the right to make any changes in the terms and conditions of purchase. Bank will be under no obligation to meet and/or have discussions with any bidder, and / or to entertain any representation. 11.16 CORRECTION OF ERRORS Bidders are advised to exercise greatest care in entering the pricing figures. No excuse that mistakes have been made or requests for prices to be corrected will be entertained after the bids are opened. If there are any corrections in the bid document, the authorized signatory should initial them all, failing which the figures for such items shall not be considered. Arithmetic errors in bids will be corrected as follows: i. Where there is a discrepancy between the amounts in figures and in words, the amount in words shall govern; ii. iii. Where there is a discrepancy between the unit rate and the line item total resulting from multiplying the unit rate by the quantity, the unit rate will govern unless, in the opinion of Bank, there is an obvious error such as a misplacement of a decimal point, in which case the line item total will govern; Where there is a discrepancy between the amount mentioned in the bid and the line item total present in the schedule of prices, the amount obtained on Oriental Bank of Commerce Confidential Page 71 of 75

totaling the line items in the Bill of Materials will govern; and iv. The amount stated in the correction form, adjusted in accordance with the above procedure, shall be considered as binding, unless it causes the overall price to rise, in which case the bid price shall govern. v. Based on the Bank s requirements as listed in this document, the bidder should identify and offer the best-suited solution/ bill of material for the product that would meet the Bank s requirements and quote for the same. 11.17 ANNEXURE TO THE TENDER For detailed Annexure list, please refer RFP Sections 3.2, 3.3 and 3.4. 11.18 NON-TRANSFERABLE TENDER This tender document is not transferable. Only the bidder, who has purchased this tender form, is entitled to quote. 11.19 SOFT COPY OF TENDER DOCUMENT The soft copy of the tender document will be made available on the Bank s website. However Oriental Bank of Commerce shall not be held responsible in any way, for any errors/omissions/mistakes in the downloaded copy. The bidder is advised to check the contents of the downloaded copy for correctness against the printed copy of the tender document. The printed copy of the tender document shall be treated as correct and final, in case of any errors in soft copy. The bidders who are submitting the bid by downloading from the Bank s website will have to pay the non-refundable fee of Rs.25,000/- by way of a demand draft / Bankers cheque in favor of Oriental Bank of Commerce payable at Gurgaon while submitting the bid. The same should not be included in any other envelope and should be submitted in a separate envelope. 11.20 BID VALIDITY PERIOD The offer should hold good for a period of 180 days from last date bid submission. 11.21 PRE-BID MEETING For the purpose of clarification of doubts of the bidders on issues related to this RFP, Oriental Bank of Commerce intends to hold a Pre-Bid Meeting on the date and time as indicated in the RFP. For any clarification with respect to this RFP, the bidder may send an email to Oriental Bank of Commerce Confidential Page 72 of 75

atm@obc.co.in and dit@obc.co.in. The format to be used for seeking clarification is mentioned in Annexure-3 Format-9: Pre Bid Query Format. It may be noted that all queries, clarifications, questions etc., relating to this RFP, technical or otherwise, must be in writing only and should be to the designated email id as stated earlier. Written requests for clarification may be submitted to the Bank at least 2 days prior to Prebid meeting and clarifications for such queries shall be provided by Bank or its representative in the pre-bid meeting. It may be noted that no queries of any bidder shall be entertained received after the Pre-Bid Conference. Only two authorized representatives of the bidders who have purchased the RFP will be allowed to attend the Pre-Bid meeting. 11.22 REJECTION OF BIDS The Bank reserves the right to reject any or all the bids or scrap the bidding process at any stage without assigning any reason. The Earnest Money Deposits in such event will be returned by the Bank. However, the participation fee will not be refunded. 11.23 AWARD OF CONTRACT After completion of the evaluation, a contract may be awarded to the technically qualified and commercially L-1 bidder whose bid meets the requirements of this RFP and is determined to provide the best value to Bank. Bank reserves the right to award the contract in whole or in part if it is in its best interests to do so. The acceptance of the bid, subject to contract, will be communicated by way of placing letter of indent/ purchase order in writing at the address supplied by the bidder in the bid document. Any change of address of the bidder should therefore be promptly notified to The Dy. General Manager (IT) at the address given in this RFP. 11.24 SIGNING OF CONTRACT The successful bidder(s) shall be required to enter into a contract with Bank, within thirty (30) days of the award of the work or within such extended period, as may be specified by Bank. This contract shall be based on this RFP document, P.O, and such other terms and conditions as may be determined by Bank to be necessary for the due performance of the work, as envisaged herein and in accordance with the bid. However the terms and conditions of purchase order and RFP shall constitute a binding contract till such contract is issued. Oriental Bank of Commerce Confidential Page 73 of 75

12 COMPLIANCE WITH LAWS 12.1 The successful bidder hereto agrees that it shall comply with all applicable union, state and local laws, ordinances, regulations and codes in performing its obligations hereunder, including the procurement of licenses, permits and certificates and payment of taxes where required. If at any time during the term of this Agreement, the Bank is informed or information comes to the Bank's attention that the Successful bidder is or may be in violation of any law, ordinance, regulation, or code (or if it is so decreed or adjudged by any court, Tribunal or other authority), the Bank shall be entitled to terminate this Agreement with immediate effect. 12.2 The Successful bidder shall establish and maintain all proper records particularly but without limitation, accounting records, required by any law, code, practice or corporate policy applicable to it from time to time including records and returns and applicable under the Labour Legislation. 12.3 The Successful bidder shall ensure payment of minimum wages to persons engaged by it as fixed from time to time under the Minimum Wages Act, 1948. In case the same is not paid, the liability under the act shall solely rest with the Successful bidder. 13 GOVERNING LAW AND RESOLUTION OF DISPUTES All disputes or differences whatsoever arising between the parties out of or in relation to the construction meaning and operation or effect of the Contract / Tender Documents or breach thereof shall be settled amicably. If however, the parties are not able to solve them amicably, the same shall be settled by arbitration in accordance with the applicable national laws, and the award made in pursuance thereof shall be binding on the parties. The Arbitrator/Arbitrators shall give a reasoned award. Any appeal will be subject of the exclusive jurisdiction of courts at Delhi and the language of the arbitration proceedings and that of all documents and communication between the parties shall be in English. The laws applicable to this contract shall be the laws in force in India. The contract shall be governed by and interpreted in accordance with the Indian law. The successful bidder(s) shall continue work under the Contract during the arbitration proceedings unless otherwise directed in writing by the Bank or unless the matter is such that the work cannot possibly be continued until the decision of the Arbitrator or the umpire, as the case may be, is obtained. The venue of the Arbitration shall be in Delhi. Oriental Bank of Commerce Confidential Page 74 of 75

14 AMENDMENTS TO CONTRACT No variation in or modification of the conditions of the contract shall be made except by written amendment signed by the parties. 15 CORRESPONDENCES AND NOTICES Any correspondence or notice from one party to another under the terms of the contract shall be served by fax or by hand and confirmed in writing to the party s address. A notice shall be effective from the date when delivered 16 GLOSSARY Acronym AMC ATM Bank/BANK CBS DC DR EFT IMPS MNC NEFT NFS POS RTGS UID RTO RPO Full Form Annual Maintenance Contract Automatic Teller Machine Oriental Bank of Commerce Core Banking System Data Centre Data Recovery Site Electronic Funds Transfer Interbank Mobile Payment Service Multinational Corporation National Electronic Funds Transfer National Financial Switch Point of Sale Real Time Gross Settlement Unique Identification Number Recovery Time Objective Recovery Point Objective -END OF RFP DOCUMENT- Oriental Bank of Commerce Confidential Page 75 of 75