Recruitment FAQ s for Applicants What if I can t remember my User ID? You may use your email address instead of your User ID to log into the online system. What if I lost my password? Click on the link that says Forgot Password and it will be emailed to you. We are unable to re-set passwords in HR. How do I find out the status of my application? Log on to your profile at http://www.sluhn.org. Enter your user name and password. Results for each position that you applied for are listed in the section Application Status. Please note that your application may be in the Review status for some time, as internal applicants who apply within the first seven days of the posting are given priority consideration. How do I apply to a specific position? After completing your Profile (which contains your work history and other required information), you will search under the Find Jobs tab for positions of interest to you. Clicking on a requisition number will bring you to the Job Detail screen, where you may review the job description, qualifications, shifts, etc. In the Job Detail screen, click on Complete Application to answer questions specifically related to the position. You will be given an additional opportunity to review your application before submitting the application. Please note that if you don t apply for a specific position (which includes checking the Information Acknowledgement box and an electronic signature), your Profile will be complete, but will not be linked to a specific position(s). What happens to my application when I click the Submit button? Your application is sent electronically to the requisition. Should you meet the minimum requirements of the position, you will see an Application Results page. Click on Complete My Assessment to take the assessment immediately. (You may also elect to click on Return to Search, which will allow you to apply to additional positions before taking the Assessment.) You will be automatically directed to the SHL/PreVisor website (our assessment vendor) to complete the assessment. Once the assessment has been completed, your application will be available for viewing by the Recruiter and Hiring Manager. If the assessment is not completed, your application will not be able to be viewed. Should you not meet the minimum requirements of the position, you will see an Application Results screen indicating that you did not meet the minimum requirements for the position. How can I be sure that you received my application? You will receive an email notification from us (SLHN.AutoMail@iGreentree.com) that will indicate your application has been received. (Please note that the email notification frequently goes to a spam file.) If you do not receive this email notification, your application has not been received. You will also see the position listed on your Profile, under Application Status.
Must I continually check the website for new postings? You may set up email alerts, which will notify you when a position is posted that matches your search parameters. Email alerts are effective for three months. Why did I not meet the minimum qualifications for a position for that I applied to? Each posting has specific qualifications. If those qualifications are not met, you will be notified on the Application Result screen after submitting your application. You will also receive notice by email that you did not meet the minimum qualifications for the particular position. If I submit one application, will I be considered for multiple openings? No, after you create your Profile, you must apply to each specific opening that you are interested in. Each opening is tied to a particular job or requisition number and you must apply to that specific opening to receive full consideration. Go to the heading Find Jobs to see which positions are available. You may search by Position Type, Location, Entity, or Job Number. How can I increase the chance that I will be selected for an interview? Make sure your profile is complete, up-to-date, truthful and free of errors. Be sure that you have listed at least two work-related supervisors as references. Apply only for jobs that you are qualified for, based on the job requirements. How long will it be before I hear from someone? We receive over 104,000 applications per year from both internal and external applicants. Sometimes it takes a few weeks to review and interview any potential internal applicants. It may be up to a month or longer before you see a change in your Application Status or are contacted by a Recruiter. Your patience is appreciated. Will I hear from someone either way? Yes, you may continue to check the Application Status section of your Profile. How will I be contacted? You may be contacted by either phone or email. Be sure to list your preferred contact phone number and an email address that is checked regularly so that we may get in touch with you. May I call/e-mail the hiring manager myself? You may call or email, but most times the Manager will direct you back to Recruitment/HR, as all interviews are coordinated through this department. May I mail, fax or email my resume to Human Resources? Sorry, all of our applications are through our on-line recruiting system. Should you not have access to a computer at home, public libraries, CareerLink sites, and each St. Luke s HR office have computers available for you to apply online. What if I don t have internet access? Should you not have access to a computer at home, public libraries, CareerLink sites, and each St. Luke s HR office have computers available for you to apply online.
What if I do not have an e-mail address? Email addresses are available at no charge from a wide variety of providers, including AOL, yahoo, gmail and others. I can t complete my application: the computer stalls, doesn t accept my changes, etc. Try using an internet browser other than Internet Explorer v. 7.0. Most times that will solve the problem. You also want to make sure your pop-up blockers are turned off. Also, at this time, due to vendor limitations, applications and the assessment may only be taken on a computer; mobile devices, including tablets, are not compatible. The information that I originally put on my application has changed. How do I update my profile? Log into your Profile. Next to the section that you would like to edit, click on click here to edit. Make the changes that you desire. Be sure to hit the save or save & view next button at the end of the section. It is very important to make sure that the most up-to-date information is listed in your application. Any changes you make to your Profile will be reflected in subsequent applications. Are the positions posted on the website open? In most cases, yes. Sometimes when an offer is outstanding or an individual is in the reference process, the position will still show as open. Generally, the status of the position is not changed to Filled until after the candidate has accepted and a start date has been established. What does per diem or reserve mean? I m not familiar with this term. Per diem and reserve are used interchangeably to describe an employment status. These terms are frequently used in health care. Per diem/reserve mean that there are no budgeted hours for the position; that you will be scheduled on an as needed basis. Some weeks this could mean that you will have forty hours, some weeks none, some weeks eight hours. Schedules vary depending on the needs of the department. Tell me more about the online assessment. Please see the FAQs for the CARE assessment on either the internet or intranet page. What if I am not able to take the assessment after completing my application? You have seven days from the date of your initial application to complete the assessment. If more than seven days have lapsed, contact SHL/PreVisor tech support at helpdeskus@shl.com. I didn t take the online assessment right after I submitted an application. How do I re-access the assessment vendor s website? If you meet the minimum requirements of the position, you will receive a confirmation email from SLHN.AutoMail@iGreentree.com. (Please note that the email notification frequently goes to a spam file. If you do not receive this email notification, your application has not been received.)
In the email, there is a link to your assessment, which is located on our assessment vendor s website. Click on the link and you will be taken to the SHL/PreVisor website to complete your assessment. Should you not receive an email from igreentree after completing an application, please check the settings on your spam folders to ensure timely delivery of all application-related emails. I started the assessment on-line but couldn t finish it in one sitting. How do I reaccess? If you started the assessment, but are unable to finish it in one sitting, you may log on to http://www.select2perform.com and enter the Session ID number that was given to you after you were transferred to the SHL website. I am getting a message that I need to take the online assessment, but I ve already taken it. What do I do? If you have taken the assessment and scored satisfactory, there is no need to re-take the assessment. You may ignore any emails or messages that you receive. If you have taken the assessment and have not scored well, you may retake it after six months have passed. You will receive a prompt to re-take the assessment after your next application following the six month time period. After completing several applications, I m receiving an error message that says Sorry, System Error. What does this mean? Most likely you have already taken the assessment and received a satisfactory score. After receiving an email confirmation on your latest application from igreentree, you may have clicked on the assessment link in the confirmation email, thinking you needed to re-take the assessment. It s been a year since I ve taken the online assessment. Do I need to take it again? If you have scored well on the assessment, there is no need to re-take it. I can t complete the assessment: the computer stalls, won t let me finish, etc. Make sure your pop-up blockers are off. Pop-up blockers interfere with the CARE assessment completion. What is the dress code for an interview? The rule still exists that you should dress like you were interviewing for a position a level above the position you are actually interviewing for. Appropriate attire and professionalism make a strong first impression. Our dress code says no jeans, visible tattoos or body piercings (other than earrings), so you should follow those guidelines when coming in for an interview. How can I find out the salary for a position? Salary ranges are discussed when scheduling an interview or at the interview. Our compensation and benefits package is very competitive in the community. You will want to make sure that you have indicated your current salary on your application and that the desired salary question is completed.
I accidentally withdrew my application and now I cannot re-apply to that position. What should I do? Email us by selecting the Contact Us tab (at the top of the website page) and selecting HR. Explain your situation and the best way to reach you. Most re-applications must be re-set on our end. If I want to contact St. Luke s to follow-up on my application, who do I contact? You may send an email to the HR Department by selecting the Contact Us tab at the top of the website page. Please review the FAQs provided here to make sure your question hasn t been already answered. Please do not use this mailbox to submit resumes, updates to your application, etc. it is only for inquiries. 06/2012 Updated: 09/2014