EFFICIENT. TECHNOLOGY. WORLWIDE Training Programme Systèmes pour Véhicules Utilitaires France
Contents page Knorr-Bremse Training Centre 1 Training courses 2-16 Registration and settlement conditions 17 Access plan & accommodation 18
Our Training Centre Our Trainers The teaching and management of training sessions are conducted by the staff members of the Training Centre of Knorr-Bremse France. Their experience and technical expertise enable to propose a training courses programme which is updated each year. Our training sessions include all technological innovations in relation with our profession; the content of the courses meets therefore the needs that have professionals working on trucks. Organisation of our training courses During the training courses that are included in the training programme of Knorr-Bremse, Knorr-Bremse proposes free of charge group lunches with the trainer. All other subsistence and accommodation expenses will be borne by the applicant company. At the end of a training session, each trainee will submit an individual assessment to the trainer in order to appraise on-the-spot his satisfaction level. This information is necessary and is intended to constantly improve the performance of the Knorr-Bremse Training Centre. At the end of each training course, a knowledge assessment test is carried out and each trainee receives an certificate of training. Legal aspects Training courses of this programme are carried out within the framework of the Law on Continuous Vocational Training of 19 July 1971. Knorr-Bremse France S.A.S. is registered as training organization accredited by the Lower Normandy region under no. 25 14 00328 14. 1
Our training courses Three types of action 1. Trainings at the Training Centre of Knorr-Bremse France in Lisieux, 2. Regional trainings in Lyon, Paris and Toulouse, 3. Additional trainings, on-site training sessions upon request: To meet specific needs of companies, the Training Centre of Knorr-Bremse France will examine any request for on-site training courses. Code Commercial training sessions Page 101 901 - Products' knowledge - Sales and communication techniques 3 4 Code Technical training sessions Page 301 302 701 601 401 402 403 801 802 803 1001 1002 - Pneumatic braking, trucks and trailers - Pneumatic braking, agricultural trailers - Disc brakes - ABS - TEBS 4, Trailer - TEBS G2, Trailer - TEBS, Trailer (401+402) - EBS 2, Truck - EBS 5, Truck - EBS Truck (801+802) - Electricity Electronics Level 1 - Electricity Electronics Level 2 5 6 7 8 9 10 11 12 13 14 15 16 The number of participants is limited to a maximum of 12 2
Session 101: Products' knowledge warehousemen, warehouse managers, field commercial & sales agents. For anyone who wants to develop a trade activity in braking parts for "trucks and trailers" 7 hours (1 day) Cost per trainee, VAT excl. : 480 knowing the function of the devices and identifying devices installed on pneumatic and electronic braking systems fitted on towing and towed vehicles gaining the technical knowledge which is required to develop a sales argumentation for pneumatic and electronic products for "trucks and trailers analysis of a pneumatic brake system and of an electronic brake system description and function of the devices layout of the devices on vehicle overall approach to the EU legislation referring to braking systems "braking" check points of the technical inspection overall approach to the most current failures and to the diagnostics in order to develop a sales argumentation knowledge of vehicles equipment market potential schemes and videos projection use of the IT-tool and of Internet course material given to each trainee LISIEUX 9 LYON 27 PARIS 13 3
Session 901: Sales and communication techniques Field sales agents, technical sales agents: who are new in their position and who want to gain communication and sales techniques that are suitable for the Trucks market who are experienced and want to perfect and structure their commercial approach in order to improve their current performance Place: to define upon request Dates: to define upon request 14 hours (2 days) Cost per trainee, VAT excl.: 1,000 identifying the different sales steps and gaining an efficient, practical sales method suitable for the Trucks market reinforcing the personal effectiveness in the relationship with customers by mastering communication techniques knowing the technical argumentation for Knorr-Bremse products and workshops services knowledge of the market, of the persons and products involved in the Trucks market how to adapt to any interlocutor profile and how to use communication techniques identify of the customer's needs and motivations knowledge of technical argumentation for Knorr-Bremse products how to structure an argumentation which suits the understanding mode and the customer's needs how to select objections in order to process actual objections propose a price and argue improve customer loyalty simulation/situational exercise of case examples of customers profiles and brake products that vendors may have to manage practice and video in which anyone is able to identify his progress a technical arguments book on Knorr-Bremse products is given to each trainee 4
Stage technique Session 301: Pneumatic braking, trucks and trailers Trucks mechanics, service technicians, products specialists and technical managers of administrations, carriers 14 hours (2 days) Cost per trainee, VAT excl.: 690 knowing the fundamental points of the regulation in force referring to braking knowing the operation of pneumatic braking systems on towing vehicles and towed vehicles carrying out a failures diagnostics of pneumatic devices, in line with the best possible conditions in terms of lead-time and profitability overall approach to the EU regulations towing vehicles & towed vehicles: - analysis of a brake system - description of braking devices and auxiliary functions - analysis of the function - installation on vehicle and failures diagnostics visit of the production site "actuators and compressors" introduction to the brake disc technology maintenance procedure for Knorr-Bremse brake calipers use of the Knorr-Bremse documentation become familiar with searching tools (Internet, CD-Rom ) schemes and videos projection practical work on model section view of devices course material given to each trainee LISIEUX 23-24 5
Stage technique Session 302: Pneumatic braking, agricultural trailers mechanics and technicians specialising in the design of agricultural towed vehicles agricultural machines manufacturers who want to propose vehicles that are covered by a specific approval at 40 km/h Place: to define upon request Dates: to define upon request 7 hours (1 day) Cost per trainee, VAT excl.: 480 knowing the fundamental points of the regulation in force referring to pneumatic braking knowing the operation of pneumatic braking systems on towed vehicles Knowing the function and identifying devices that are fitted on pneumatic braking systems Recommendations for installing the different devices that form the system carrying out a failures diagnostics of pneumatic devices, in line with the best possible conditions in terms of leadtime and profitability overall approach to the EU regulations towed vehicles: - description of braking devices and auxiliary functions - analysis of the function installation on vehicle and failures diagnostics schemes and videos projection practical work on model section view of devices course material given to each trainee 6
Stage technique Session 701: Disc brakes Mechanics, service technicians, products specialists and technical managers of administrations, carriers 7 hours (1 day) Cost per trainee, VAT excl.: 480 knowing the disc brake technology of Knorr-Bremse for disc brakes that are fitted on towing vehicles and towed vehicles knowing the maintenance and repair procedures for Knorr- Bremse calipers of old and new generations presentation, function of Knorr-Bremse disc brakes presentation of service kits and of specific tools kits check points and preventive maintenance brake pads and brake discs wear limit servicing procedure on Knorr- Bremse calipers using Knorr- Bremse service kits practical work on Knorr- Bremse brake calipers schemes and videos projection practical work on calipers section view of devices course material given to each trainee LISIEUX 11 7
Stage technique Session 601: ABS Trucks mechanics and electricians, service technicians, products specialists and technical managers of administrations, carriers 7 hours (1 day) Cost per trainee, VAT excl.: 480 knowing the ABS electronic systems of Knorr-Bremse that are fitted on towing vehicles and on towed vehicles carrying out a failures diagnostic using blink codes and the respective error codes description using the Knorr-Bremse diagnostic tool Pre-requisite the correct use of a computer is required for attending this session overall approach to the EU regulations analysis of an ABS system reminder of the basic knowledge of electricity practical works on Knorr-Bremse ABS systems that are fitted on towing vehicles and towed vehicles functional test, troubleshooting using blink codes and error codes descriptions how to use the Knorr-Bremse diagnostic tool Function and diagnostics of the ABS KB4TA system of Knorr- Bremse schemes and videos projection practical work on model diagnostic tools blink codes booklet given to each trainee course material given to each trainee LISIEUX 10 8
Stage technique Session 401: TEBS 4, trailer Trucks mechanics and electricians, service technicians, products specialists and technical managers of administrations, carriers, owners or purchasers of the TEBS diagnostic system of Knorr- Bremse (attending this training session is required to order and receive any PIN code) 7 hours (1 day) Cost per trainee, VAT excl.: 480 (diagnostic equipment & PIN code are not included) Attending this training course is necessary to obtain the PIN code. The request for a PIN code must be made by the applicant company via our website www.knorr-bremsecvs.com, in the following days after the end of this training course. Any request involves an invoicing of the PIN code. knowing the function of the TEBS 4 electronic system which is fitted on towed vehicles mastering the failures diagnostic procedure using the ECUtalk software of Knorr-Bremse Pre-requisite the correct use of a computer is required for attending this session presentation of the TEBS 4 electronic braking system presentation of the ECUtalk diagnostic software practical works on model TEBS 4 functional test simulating failures on model diagnostics and troubleshooting deleting the memory from the Electronic Control Unit loading and saving the programming file schemes and videos projection practical work on model course material given to each trainee LYON 28 29 PARIS 17 14 TOULOUSE 10 15 9
Stage technique Session 402: TEBS G2, trailer Trucks mechanics and electricians, service technicians, products specialists and technical managers of administrations, carriers, owners or purchasers of the TEBS diagnostic system of Knorr- Bremse (attending this training session is required to order and receive any PIN code) 7 hours (1 day) Cost per trainee, VAT excl.: 480 (diagnostic equipment & PIN code are not included) Attending this training course is necessary to obtain the PIN code. The request for a PIN code must be made by the applicant company via our website www.knorr-bremsecvs.com, in the following days after the end of this training course. Any request involves an invoicing of the PIN code. knowing the function of the TEBS G2 electronic system which is fitted on towed vehicles mastering the failures diagnostic procedure using the ECUtalk software of Knorr-Bremse Pre-requisite the correct use of a computer and the prior attendance to the Session 401 are required for attending this session presentation of the TEBS G2 electronic braking system presentation of the ECUtalk diagnostic software practical works on model TEBS G2 functional test simulating failures on model diagnostics and troubleshooting deleting the memory from the Electronic Control Unit loading and saving the programming file schemes and videos projection practical work on model course material given to each trainee LYON 29 30 PARIS 18 15 TOULOUSE 11 16 10
Stage technique Session 403: TEBS, trailer (401+402) Trucks mechanics and electricians, service technicians, products specialists and technical managers of administrations, carriers, owners or purchasers of the TEBS diagnostic system of Knorr- Bremse (attending this training session is required to order and receive any PIN code) 14 hours (2 days) Cost per trainee, VAT excl.: 690 (diagnostic equipment & PIN code are not included) Attending this training course is necessary to obtain the PIN code. The request for a PIN code must be made by the applicant company via our website www.knorr-bremsecvs.com, in the following days after the end of this training course. Any request involves an invoicing of the PIN code. knowing the function of the TEBS 4 & TEBS G2 electronic systems that are fitted on towed vehicles mastering the failures diagnostic procedure using the ECUtalk software of Knorr-Bremse Pre-requisite the correct use of a computer is required for attending this session. presentation of the TEBS 4 & TEBS G2 electronic braking systems presentation of the ECUtalk diagnostic software practical works on model TEBS 4 & TEBS G2 functional test simulating failures on model diagnostics and troubleshooting deleting the memory from the Electronic Control Unit loading and saving the programming file schemes and videos projection practical work on model course material given to each trainee LISIEUX 28-29 2-3 LYON 28-29 29-30 PARIS 17-18 14-15 TOULOUSE 10-11 15-16 11
Stage technique Session 801: EBS2, truck Trucks mechanics and electricians, service technicians, products specialists and technical managers of administrations, carriers 14 hours (2 days) Cost per trainee, VAT excl.: 690 knowing the technology of an EBS2.X electronic braking system of Knorr-Bremse which is fitted on towing vehicles carrying out a failures diagnostics and mastering the test method for components of the EBS2.X brake system using the NEO diagnostic tool of Knorr-Bremse Pre-requisite the correct use of a computer is required for attending this session analysis of an electronic brake system Definition of the CAN-Line presentation, function of the Electronic Air Control system "E.A.C." presentation, function of systems: - EBS 2.2 - EBS 2.3 with ESP practical work on model or vehicle functional test, diagnostics and troubleshooting on model using the NEO diagnostic tool of Knorr-Bremse schemes and videos projection practical work on model or vehicle section view of devices course material given to each trainee LYON 24-25 3-4 PARIS 19-20 1-2 TOULOUSE 2-3 20-21 12
Stage technique Session 802: EBS5, truck Trucks mechanics and electricians, service technicians, products specialists and technical managers of administrations, carriers 7 hours (1 day) Cost per trainee, VAT excl.: 480 knowing the technology of an EBS5 electronic braking system of Knorr-Bremse which is fitted on towing vehicles carrying out a failures diagnostics and mastering the test method for components of the EBS5 brake system using the NEO diagnostic tool of Knorr-Bremse Pre-requisite the correct use of a computer and the prior attendance to the Session 801 are required for attending this session theoretical analysis of an EBS5 electronic brake system presentation of the EBS5 components with their functionalities practical work on model functional test, diagnostics and troubleshooting on model or vehicle using the NEO diagnostic tool of Knorr-Bremse reading and interpreting error codes schemes and videos projection practical work on model or vehicle section view of devices course material given to each trainee LYON 26 5 PARIS 21 3 TOULOUSE 4 22 13
Session 803: EBS, truck (801+802) Trucks mechanics and electricians, service technicians, products specialists and technical managers of administrations, carriers 21 hours (3 days) Cost per trainee, VAT excl.: 1,035 knowing the technology of an EBS2.X and EBS5 electronic braking system of Knorr-Bremse which is fitted on towing vehicles carrying out a failures diagnostics and mastering the test method for components of the EBS brake system using the NEO diagnostic tool of Knorr-Bremse Pre-requisite the correct use of a computer is required for attending this session analysis of an electronic brake system Definition of the CAN-Line presentation, function of the Electronic Air Control system "E.A.C." presentation, function of systems: - EBS 2.2 - EBS 2.3 with ESP and EBS 5 practical work on model or vehicle functional test, diagnostics and troubleshooting on model using the NEO diagnostic tool of Knorr-Bremse schemes and videos projection practical work on model or vehicle section view of devices course material given to each trainee LISIEUX 3-5 6-8 LYON 24-26 3-5 PARIS 19-21 1-3 TOULOUSE 2-4 20-22 14
Session 1001: Electricity Electronics level 1 Trucks mechanics who have to work on electric circuits fitted on Commercial Vehicles 14 hours (2 days) Cost per trainee, VAT excl.: 690 gaining the electricity-related basic knowledge for trucks designing and carrying out a simple electrical installation checking harnesses and electrical components mastering the diagnostics knowing how to use the multimeter for a diagnostics Theory electrical current voltage-related definition electrical measurements measuring devices analysis of different electrical components: relays, resistance reading electric (wiring) diagrams Practical works execution of a circuit elements identification check circuit and components base diagnostics using the multimeter schemes projection individual educational models course material and practical information given to each trainee LISIEUX 20-21 22-23 LYON 24-25 8-9 15
Stage technique Session 1002: Electricity Electronics level 2 Trucks mechanics and electricians having attended the level 1 (session 1001) who have to work on multiplexed electrical circuits 14 hours (2 days) Cost per trainee, VAT excl.: 690 understanding the multiplexing identifying the electronic architecture of vehicles and the different networks carrying out measurements and checks on multiplexed circuits Pre-requisite the prior attendance to the Session 1001 (Electricity level 1) or a basic knowledge in electricity is required for attending this session Theory interest of multiplexing analog - digital conversion electronic architecture dialogue and transmission of information Practical works identify networks electrical measurements on electric/electronic circuits simplified diagnostics application on towed vehicle EBS schemes projection educational models application on EBS model course material and practical information given to each trainee LISIEUX 10-11 24-25 LYON 14-15 8-9 16
Registration and settlement conditions NEW Registration Registrations are made online on our Training portal. This page is accessible under the tab "Active Service / Technical Training" on our website www.knorr-bremsecvs.com or directly by selecting https://www.knorr-bremsesfn.biz/training/default.aspx The 1 st registration is made offline. You will then receive an identification number and a password you will have to use for any subsequent registration/application. Once your application has been registered, you will receive a recapitulative e-mail. You will have to confirm your registration by clicking on the link in the e-mail. Cancellation In case of cancellation from your part, within two weeks before the start of the training course, Knorr-Bremse France reserves the right to invoice you 100% of the services (except in case of force majeure, as long as evidence is provided). Knorr-Bremse France reserves the right as well to cancel a session, one week at the latest before the scheduled date, if the training course cannot be implemented under optimal conditions (insufficient registrations number,...). Settlement At the end of each session, an invoice will be sent to you, which shall be paid by cheque (month-end payment on the 15 th of the following month). The invoice can also be directly forwarded to the organism in charge of managing your training funds. In this case, you have to compile and submit without delay a file to the organism in charge so that we get its agreement before the start of the training course. 17
Access plan to the Knorr-Bremse Training Centre By train: From Paris-St Lazare, direction Caen/Cherbourg, get out at Lisieux l By road: from Paris: take highway A13 in direction Rouen THEN exit at Chaufour and take RD 613 in direction Evreux/Lisieux OR exit and take highway A 28 in direction Lisieux OR exit at Pont l'evêque and take D 579 in direction Lisieux from Lisieux: follow direction Evreux via RD 613 A13 Paris LISIEUX D48 D406 D203 D45 D406 D510 KNORR-BREMSE RN 613 Caen - Cherbourg D251 5 3 2 4 1 70 Chemin de Beaufils GPS : 49.145889, 0.280173 RD 613 Évreux - Paris SNCF station 6 A28 Paris D182 D511 RN 613 Livarot - Alençon D519 1. HOTEL CAMPANILE Route de Paris F-14100 Lisieux Tel : + (0)2 31 62 20 01 2 HOTEL IBIS BUDGET 1028 avenue Georges Duval (route de Paris) F-14100 Lisieux Tel : + (0)8 92 68 08 71 3. HOTEL MERCURE 13 route de Paris F-14100 Lisieux Tel : + (0)2 31 61 17 17 4. HOTEL PREMIERE CLASSE Carrefour de l Espérance F-14100 Lisieux Tel : + (0)2 31 32 56 62 5. HOTEL LA COUPE D OR (Logis de France) 49 rue Pont Mortain F-14100 Lisieux Tel : + (0)231 31 16 84 6. BED & BREAKFAST Jean-Pierre CARON Le Pont de Glos F-14100 Glos Tel : + (0)2 31 62 96 Systèmes pour Véhicules Utilitaires France Pôle d Activités de l Espérance 70, Chemin de Beaufils F-14100 GLOS SAS SIREN 729 802 579 R.C.S. LISIEUX Tel : + 2 31 32 12 00 Fax : + 1 40 87 48 54 www.knorr-bremse.com www.knorr-bremsecvs.com 18
Contact Technical hotline: + (0)892 350 125 (0,34 / min) Knorr-Bremse France Service Formation Pôle d activités de l Espérance 70, Chemin de Beaufils BP 34178 Glos F-14104 LISIEUX Cedex Tel : + (0)2 31 32 13 99 Fax: + (0)1 40 87 48 54 mailto: formation.technique@knorr-bremse.com website: www.knorr-bremsecvs.com