Services, Activities & Housing Directory for Seniors 2012-2013

Manly, Warringah, Warringah Pittwater & Pittwater & MANLY Councils Services, Activities & Housing Directory for Seniors 2012-2013

TABLE OF CONTENTS Care Services To Support You At Home 12 Assessing your needs 12 Day Therapy and Care Centres 13 Domestic Assistance and Personal Care Subsidised Services 14 Emergency Personal Alarms 15 Equipment and Aids 16 Food Services 16 Garden Maintenance 16 Home Nursing Services 17 Home Maintenance and Modification 17 Pets 18 Respite Care Services 18 Social Support 18 Shopping Services 19 Telephone and Monitoring Services for Isolated People 20 Transport 20 FINANCIAL AND LEGAL 22 Financial Advice & Information 22 Government Pensions and Benefits 22 Legal Assistance 22 Mediation 24 Taxation Advice 24 Health and wellbeing 25 Medical Services 25 Cancer Support 25 Carer Support & Services 25 Complaints 26 Continence Services 26 Counselling & Support 27 Dementia Services 27 Dental 28 Dietician 28 Grief Support 28 Hearing Services 29 Hospitals 29 Mental Health 30 Multicultural Services and Support Groups 30 Occupational Therapy 31 Palliative Care 31 Parkinson s Support 31 Physiotherapy 31 Podiatry 32 Speech Pathology 32 Stroke 32 Therapy and Rehabilitation 32 Tinnitus 33 Vision Services 33

EDUCATION, LEISURE & SOCIAL ACTIVITIES 34 Advocacy Groups 34 Education 35 Art & Craft Courses & Groups 35 Bridge, Cards, Chess & Mahjong 37 Computing 38 Grandparents 39 English Classes 39 History Groups 39 Literature (Writing & Poetry) 40 Men s Shed 40 Music Appreciation & Clubs 41 Photography 41 Stamp Collecting 41 FITNESS & EXERCISe 42 Aquafitness Classes 42 Bowls 42 Bowls (Indoor) 42 Croquet 43 Dance 43 Gentle Exercise 43 Lifeball for Seniors 44 Table Tennis 44 Walking Groups 45 SOCIAL CLUBS & ACTIVITIES 46 Community Gardens 46 Community Restaurants & Luncheon Clubs 46 Multicultural Social Groups 47 Social Groups 48 Service Groups 48 Services for Aboriginal People 49 Volunteering 49 USEFUL WEBSITES and PHONE NUMBERS 50 HOUSING INTRODuction 56 Senior housing legislation 56 Housing options to consider 58 Remaining in your own home 59 Moving into retirement accommodation 60 Moving into residential aged care 62 Helpful services 63 Seniors equity release loans 66 Retirement villages & residential aged care facilities on the northern beaches 67 Retirement Villages 68 Nursing homes 78 Checklist for researching accommodation 81 Seniors Directory Feedback Survey 85

MAYORS MESSAGE 4 4 It Aximil is with idebis great pleasure alit fugiaes we introduce dolo blam, you optiumqui to the new quae Services, volo Activities eiciduntur, and nonemquos Housing Directory es dolectis for Seniors est, volupta for 2012 dia & doluptur, 2013 te nimint aut utem sendi ut perum nonserit lab int undusci optat audi This aniae directory moluptiisim provides laccupt a wonderful ibuscipid mi, source cus, aut of information opta arum fuga. for older Ut maximodi residents, nonsequatur families and carers aut evenditaque living in Manly, sequodignat Warringah ullenet and Pittwater. The publication is a result of a successful partnership quatur atecae mos maiossit mo in es essectas andam et que between the three local councils Aged Services Divisions and the volorem many community facit ommodis groups alit ut and qui organisations in nam, nemporro that provide molorercia vital information. dolestrum fuga. Nequam, ullaut voluptia que volorempos num quaspero tectecatem facerumet as essus arumenihicia sum We nonsequi are very con fortunate eos sinulpa to have periorectium access to a wide reic range testi of dolore services sust in this voluptaquam area. This directory aut modit will ad assist etur? you Ped to eum find sam, the right occulla services nduntent by providing eum labo. easy Giatus to read, nem up-to-date ad moleste details ditatur and ad explanations. que voluptasi qui que voloratur, sus, optate dolenis dolut laut quaeptatem sum Many endus of inus these sitatius services eostrum will quas enable ad you essitios to remain non et, quamusandae in your own home officiis and delitat. live independently. Some services will direct you to a diverse range of activities which will encourage you to learn new skills, participate, contribute and stay involved in the community. Others, you may only need in an emergency. Manly, Warringah and Pittwater Councils are committed to being at the forefront of information provision publications and programs for seniors. We trust this directory will help us achieve that goal and help you enjoy a fulfilling and healthy retirement. Michael regan, Harvey Rose, Jean Hay AM Mayors of Warringah, Pittwater and Manly Councils A message from Nan Bosler Aximil idebis alit fugiaes dolo blam, optiumqui quae volo eiciduntur, nonemquos es dolectis est, volupta dia doluptur, te nimint aut utem sendi ut perum nonserit lab int undusci optat audi aniae moluptiisim laccupt ibuscipid mi, cus, aut opta arum Michael regan, Harvey Rose, Jean Hay AM fuga. Mayors of Warringah, Pittwater and Manly Councils A message from Nan Bosler Ut maximodi nonsequatur aut evenditaque sequodignat ullenet quatur Congratulations atecae mos maiossit what a mo fabulous in es essectas publication. andam This et new que Services, volorem Activities facit ommodis and Housing alit Directory ut qui for in Seniors nam, nemporro will be a molorercia great resource dolestrum for us all. fuga. Nequam, If you are ullaut retired voluptia and que want volorempos to find num somewhere quaspero to expand tectecatem a favourite facerumet hobby as essus or interest arumenihicia the directory sum nonsequi should con be eos the sinulpa first place periorectium to look. The reic range testi of dolore activities sust available voluptaquam is extremely aut modit wide ad etur? so Ped don t eum be sam, surprised occulla if nduntent you are encouraged eum labo. to also try something new. There are so many questions that can worry us when we decide it is time to embrace new Giatus housing nem ad but moleste this directory ditatur ad will que let voluptasi us sit quietly que at home voloratur, and consider sus, optate the dolenis options. dolut laut quaeptatem sum endus inus sitatius eostrum quas ad essitios non et, quamusandae officiis delitat. A good list of the Services can make a great difference to your life. It wasn t long as a primary carer before I realised Nan Bosler just how much help is available. We remember hearing about services available or groups that seem to be the very thing we wish to join but usually we can t remember who to contact. It s no longer a problem, reach for a copy of the Services, Activities and Housing Directory for Seniors. Nan Bosler OAM Community Volunteer

IMPORTANT numbers to keep by the Telephone EMERGENCIES Ambulance, Fire or Police 000 Police Assistance Line (non-emergencies) 131 444 Crime Stoppers 1800 333 000 Dee Why Police 9971 3399 Frenchs Forest Police 9452 9599 Manly Police 9976 8099 Mona Vale Police 9998 0699 NSW Poisons Information Centre 131 126 Rural Fire Service 1800 679 737 SES (State Emergency Service) 132 500 Emergency help during storms or floods WIRES (NSW Wildlife Information 1300 094 737 & Rescue Service) OTHER USEFUL CONTACTS TeleT Interpreter Service 131 450 Australian Communication Exchange 1800 555 677 (relays TTY messages) Commonwealth Respite & Carelink Centres 1800 052 222 Healthdirect 1800 022 222 Seniors Information Service 131 244 See page 50 for useful websites and other telephone numbers UTILITIES AGL 131 245 Energy Australia 131 535 Integral Energy 131 003 Sydney Water (water/sewerage) 132 090 HOSPITALS Manly Hospital 9976 9611 Mona Vale Hospital 9998 0333 Royal North Shore Hospital 9926 711 5 5

Warringah s Aged Services Warringah s Aged Services provide a range of publications for seniors plus information about services, activities and housing for seniors. Aged Services engages with seniors and the community to develop programs for active and frail-aged residents with the aim of encouraging healthy ageing, independence and reducing social isolation, including the Over 55s Seniors Week program, Clubs for Seniors, and fitness and swimming classes at the Warringah Aquatic Centre. T: 9942 2560 / 9942 2563 communityagedservices@warringah.nsw.gov.au warringah.nsw.gov.au 725 Pittwater Rd Dee Why 2099 T: 9942 2111 (including after hours emergency calls) F: 9971 4522 council@warringah.nsw.gov.au warringah.nsw.gov.au Stay in the Follow us Warringah Community Centres Warringah Council operates 22 community centres and are available for hire by individuals and groups on a casual or permanent basis. Many centres, such as the Tramshed Arts & Community Centre and Forest Community Arts Centre, have activities of interest to seniors. Brochures are available from the Booking Officers. For a virtual tour of these centres visit www.warringah.nsw.gov.au Western Area Booking Office T: 9452 1065 Eastern Area Booking Office T: 9913 3231 warringah.nsw.gov.au Warringah Library Services Warringah Libraries aim to hold the latest releases and provide a range of resources including magazines, DVDs, newspapers, large print books, audio books plus downloadable eaudio. The Local Studies and Family History Service has access to the popular genealogical databases Ancestry.com and FindMyPast (Australian, UK and Ireland). An active Family History Group meets bi-monthly and run tours to places of historical interest. Our Community Language Service provides books in foreign languages, and the Home Library Service delivers library resources to members who are unable to visit our branch libraries due to illness or disability. wls.nsw.gov.au 6 6

Belrose Library Provides accessible ramp, toilets and lift. Mon/Tues 10am - 7pm, Wed-Fri 10am - 5pm, Sat 10am - 1pm, Sun 2-5pm Glenrose Pl, Belrose 2085 T: 9452 3211 Dee Why Library Provides accessible ramp Mon to Fri 10am - 9pm, Sat 10am - 4pm, Sun 2-5pm 725 Pittwater Rd, Dee Why 2099 T: 9942 2449 Forestville Library Provides level access and accessible toilets. Mon to Thurs 10am - 6pm, Fri 10am - 5pm, Sat 10am - 1pm, Sun closed 6 Darley St, Forestville 2087 T: 9452 5706 Warringah Mall Library Provides accessible lift. Mon to Fri 9am - 5pm, Thurs 9am - 9pm, Sat 9am - 5pm, Sun 10am- 4pm Shop 650, 145 Old Pittwater Rd, Brookvale (near Hoyts) T: 9942 7999 Home Library Service Mon to Fri 9am - 5pm T: 9942 2393 Warringah Councillors T: 9942 2111 warringah.nsw.gov.au 7 7

8 8 1 Belgrave Street, Manly 2095 T: 9976 1500 F: 9976 1400 records@manly.nsw.gov.au manly.nsw.gov.au Manly Council Chambers has a wheelchair lift and ramp. Accessible parking is available nearby in the Whistler Street car park. COMMUnity Development OFFICE The Manly Community Development Office provides information about services and activities for seniors and ensures effective planning and delivery of projects and services for seniors, people with a disability and their carers. Publications are available at Manly Library, Manly Council s customer service and website. T: 9976 1562 / 9976 1566 communitydevelopment@manly.nsw.gov.au manly.nsw.gov.au Manly Meals on Wheels Manly Meals on Wheels delivers nutritious meals to people living in the Manly area and North Balgowlah who are frail-aged, younger with a disability or their carers. The service caters for special dietary needs and all cultures and religions. Meals are delivered hot, chilled or frozen. A meal package consists of a main meal, desert, juice, fruit and soup all for $6. Volunteers are required to deliver meals. Please call the Volunteer Coordinator on 8966 9925. You don t need a car or a driver s licence just some spare time and community spirit. 275 Pittwater Rd, Manly PO Box 190, Manly 1655 Manly Meals on Wheels & Seniors Centre T: 8966 9938 / 8966 9925 F: 8966 9938 manlymow@zipworld.com.au manly.nsw.gov.au Community Restaurants Community restaurants are held on Fridays from 11am - 1.30pm at the Manly Seniors Centre and includes a three-course meal, cup of tea and lucky door prize. $6. They are also held on the first Monday of the month at Seaforth Pavilion. Includes three-course meal. Limited transport available to both venues. $6. Bookings essential T: 8966 9925 Shopping Service Door-to-door bus trips to local shopping centres every Tuesday. Bookings essential. $5. T: 8966 9925 Social Outings Join us on Mondays for a drive, morning tea and lunch (lunch at your own expense). $5 only. Bookings essential T: 8966 9925 Manly Seniors Centre The Centre s program combines activity and education for older people living in Manly and surrounding districts. 275 Pittwater Rd, Manly (corner Pittwater & Balgowlah Roads) T: 9976 1562 / 9976 1566 Manly Club for Seniors The Manly Club for Seniors, based at the Manly Seniors Centre, coordinates bowls, dancing, singing, table tennis, bridge, scrabble, mahjong and Friday Art Group. T: 0415 615 666 / 9939 6920 Healthy Lifestyle Healthy Lifestyle provide gentle exerise classes at Manly Seniors Centre. T: 8877 5300

Computer Pals for Seniors Manly Computer Pals for Seniors Manly, based at the Manly Seniors Centre, provides volunteer tutors to assist members with computer skills. Mon to Fri, 9am to 5pm T: 9976 0930 Manly Library Services Manly Library Market Pl, Manly T: 9976 1720, library@manly.nsw.gov.au manly.nsw.gov.au/library/ Manly Home Library Service Manly Library provides a free service to Manly residents who are incapacitated or ill and unable to visit the library. A self-select home delivery service is also available to those unable to carry books home. Equipment and facilities at the library include a lift, an easy walker with carry basket and accessible toilet. T: 9976 1730 marian.gray@manly.nsw.gov.au Manly Access Committee This committee provides advice to Council on access issues in Manly, including improvements to buildings, foothpaths and other public spaces. T: 9976 1562 / 9976 1566 Venue Hire Council has a range of facilities, meeting and function rooms available for community, educational and commercial use. T: 9976 1540 manly.nsw.gov.au Hop Skip Jump Bus Service This free community bus service operates seven days a week. The bus services Manly, Little Manly, Fairy Bower, Fairlight, Seaforth, Balgowlah, Clontarf, Balgowlah Heights and Warringah Mall. All services interchange at Condamine St near the Balgowlah Stockland shopping centre. T: 9976 1500 for timetable m a n l y. n s w. g o v. a u / a t t r a c t i o n s / transport/ Manly Andrew Boy Charlton Swim Centre The swim centre has a 50-metre, 25-metre and toddler pool plus a shade covered baby pool and dry playground and handball court. Accessible facilities include three parking bays, ramp to foyer, hydraulic hoist and change room. Services include: coaching, learn-to-swim, lap swimming, school carnivals, organised swimming groups, water polo, aqua aerobics and recreational swimming. Mon to Fri, 5.30am - 7pm, Sat/Sun, 6am - 7pm Balgowlah Rd, Manly T: 9976 1495 records@manly.nsw.gov.au manly.nsw.gov.au/attractions/swim-centre/ Concession rates for seniors Rates Rebate Centrelink and Veterans Affairs pension recipients may be eligible for rebates. T: 9976 1551 Walks In and Around Manly Walks brochures are available from the Visitors Information Centre at Manly Wharf, Manly Environment Centre at 41 Belgrave St, Manly, National Parks & Wildlife Service on 1300 361 967, or Manly Council. T: 9976 1500 manly.nsw.gov.au Waste Management Services Manly s Waste Management Services collects garbage bins from properties of residents who are unable to move their bins to the kerb. Medical certificate required for this service. T: 9907 2832 manly.nsw.gov.au Volunteering Volunteers play a vital role in Manly s social, environmental and cultural wellbeing. Find out more about volunteering in the Manly area. T: 9976 1658 manly.nsw.gov.au Manly Councillors T: 9976 1550 manly.nsw.gov.au/council/councillors/ 9 9

10 10 1 Park Street, Mona Vale 59A Old Barrenjoey Rd, Avalon T: 9970 1111 Pittwater_Council@pittwater.nsw.gov.au pittwater.nsw.gov.au Community Development Officer The Pittwater Community Development Officer provides information and resources to older residents, their families and carers on local services and programs. T: 9970 1169 Pensioner Rebate Rebates on Pittwater Council rates and waste charges are available to owners who have a Pensioner Concession Card, a TPI or EDA Gold Card. T: 9970 1111 pittwater.nsw.gov.au Follow us on Twitter! aboutpittwater Find us on Facebook I Love Pittwater Pittwater Library Services Mona Vale Library Provides a range of books, magazines, newspapers, CDs, DVDs and talking books to loan. It has a comprehensive reference collection including internet and online databases, and holds regular author talks. Mona Vale Library Mon to Fri 10am - 6pm Sat 10am - 2pm, Sunday 1-5pm 1 Park St, Mona Vale T: 9970 1600 F: 9979 1465 library@pittwater.nsw.gov.au Pittwater Home Library Service Supplies library items to housebound residents. T: 9970 1612 Avalon Community Library Mon to Fri 10am - 5pm Sat 10am - 1pm, Sunday 2-5pm Avalon Recreation Centre, 59A Old Barrenjoey Rd, Avalon Beach T: 9918 3010 avalonlibrary@ozemail.com.au Seniors Groups The Avalon Active Seniors run a variety of weekly activities from Avalon Recreation Centre. T: 9918 0424 Narrabeen Seniors run weekly activities from the Nelson Heather Centre, Warriewood. T: 9913 1078 Pittwater Community Centres Community centres are available for individuals and community groups to hire for social, recreational and cultural activities. Avalon Recreation Centre 59a Old Barrenjoey Rd, Avalon T: 9970 1273 Coastal Environment Centre Lake Park Rd, North Narrabeen T: 1300 000 CEC (232) Elanora Heights Community Centre 49a Kalang Rd, Elanora Heights T: 9970 1156 Mona Vale Memorial Hall 1 Park St, Mona Vale T: 9970 1156 Newport Community Centre 11-13 The Boulevard, Newport T: 9970 1156 Narrabeen Community Centre 2-10 Woorarra Ave, North Narrabeen T: 9913 2522 Nelson Heather Centre 4 Jacksons Rd, Warriewood T: 9913 2522

Ted Blackwood Narrabeen Youth & Community Centre Cnr Boondah & Jacksons Rds, Warriewood T: 9913 2522 Pittwater Councillors T: 9970 1104 Pittwater_Council@pittwater.nsw.gov.au 11 11

Care Services To Support You At Home Home and Community Care (HACC) services are provided to support frail, older people and people with a disability to live independently in their own homes. The government funds a range of services to enable this to happen. The services range from personal care, home nursing, transport, food services and day care. There are also non-subsidised agencies that provide services on a user-pays basis. T: 9367 6822 www.adhc.nsw.gov.au Assessing your needs The following services provide assessment, information, advice and assistance to seniors wishing to remain at home or considering moving into an aged care facility. A comprehensive assessment will be conducted in the client s home or residential care facility. Individual needs will be considered with possible options of time out (respite) for the carer, housekeeping, personal care, meal preparation, home nursing, odd jobs and gardening, companionship and regular visits to day centre and recreational activities. Northern Beaches Aged Care Assessment Team (ACAT) PO Box 81, Mona Vale 1660 T: 9998 0356 Community Care Northern Beaches Ltd Northern Beaches Community Advisory Service Provides a Community Advisor, Dementia Advisor, and Aboriginal Advisor. Unit 7/8 Level 1, Pittwater Place 10 Park St, Mona Vale 2103 T: 9979 7677 ccnb@ccnb.com.au ccnb.com.au 12 12

Day Therapy and Care Centres Anglicare Chesalon Pittwater Day Centre Provides respite and activities in a home-style environment for frail aged and people with mild to moderate dementia. Recreational activities include gentle exercise, dancing, games, craft, singing, companionship, socialisation, outings and barbecues. St Johns Anglican Church 1624 Pittwater Rd, Mona Vale 2103 T: 9979 6832 csgro@anglicare.org.au Anglicare Chesalon Frenchs Forest Day Centre Provides respite and activities for frail aged and people with mild to moderate dementia. Activities include games, craft, gentle exercise, singing, dancing, socialisation, outings and barbecues. It also offers an Italian-specific group on Tuesdays. 14 Rodborough Rd, Frenchs Forest 2086 T: 8422 1000 nscs@anglicare.org.au Armenian Community Welfare Association of Assistance Day Care Centre Day care for the frail aged. T: 9419 6394 Australian Chinese Community Association Day care for frail aged and people with dementia. T: 9412 3488 Co-As-It Care Respite Program Frail Aged Day Care Group Caters for the Italian community by providing the elderly, people with poor mobility, the socially isolated and their carers with social, recreational and educational activities. Morning tea, culturally appropriate lunch and transport provided. Beacon Hill Memorial Hall 35 Willandra Rd, Beacon Hill 2100 Fri 10am - 2.30pm T: 9564 0744 laura.angelone@coasit.org.au www.coasit.org.au Dee Why RSL Day Club for Seniors A large group run by volunteers who provide activities and companionship for frail aged and/or socially isolated elderly people. Mon 10am - 2pm Dee Why RSL Club, 932 Pittwater Rd, Dee Why 2099 T: 9982 7446 Greek Welfare Centre Day Care Support group with recreational activities for Greek seniors. Wed 1.30-3.30pm St Matthews Church Hall The Corso, Manly T: 9516 2188 greekwelfarecentre@bigpond.com 13 13

Harbord Diggers RSL Day Club Elderly citizens are transported to and from the club, served morning tea and lunch and entertained with bingo, selected games and musician. All welcome pickup restricted to people with a disability living in Manly, Queenscliff, Manly Vale, Freshwater and parts of Curl Curl. Wed 10am - 2pm 32 Evans St, Freshwater NSW 2096 T: 9451 2216 / 9907 4878 leswilt@bigpond.com Jacaranda Enriching Life Day Centre Respite care centre for frail aged and clients with early memory loss. Mon and Wed 10am - 2pm Pittwater Uniting Church 10 Jubilee Ave, Warriewood 2102 T: 9979 4299 jacaranda@nsr.unitingcare.org.au nsr.unitingcare.org.au Parkhill Cottage Day Centre For people who are frail aged or have dementia. Mon to Fri 9am - 5pm Manly Hospital Darley Rd, Manly 2095 T: 9976 9559 Pittwater RSL Seniors Day Club Thur 10am - 1.30pm 82 Mona Vale Rd, Mona Vale 2103 T: 9913 7633 / 0438 137 633 War Vets Day Therapy Centre Provides day therapy for clients with diagnosed dementia plus specific treatments, activities and healthy lifestyle programs for all elderly people in the community. Activities include gentle exercise, aerobics groups, hydrotherapy classes and specific therapy. Mon to Fri 8.30am - 3.30pm Day Care Mon to Wed 9am - 2pm Lantana Ave (Entrance C), Collaroy Plateau 2097 T: 8978 4331 pauline.cooper@rsllifecare.org.au rsllifecare.com.au Domestic Assistance and Personal Care Subsidised Services If you require this type of assistance call Carelink to find out which service has vacancies. T: 1800 052 222 Anglicare Chesalon Service Domestic Assistance and Personal Care PO Box 6299, Frenchs Forest 2086 T: 8422 1000 / 9905 5227 mferris@anglicare.org.au Baptist Community Services Domestic Assistance Level 3, Suite 302, 108-114 George Street Hornsby 2077 E: bcsnorthshore@bcs.org.au T: 8438 8800 bcs.org.au 14 14 Baptist Community Services Personal Care 157 Balaclava Rd, Marsfield 2122 T: 9346 1440 bcs.org.au

Catholic Community Services T: 1800 225 474 Home Care Service Referral and Assessment Centre T: 1800 350 792 Home Care Services Harbour North Service Centre T: 9468 7000 Kincare Personal Care and Domestic Assistance T: 1300 733 510 mail@kincare.com.au kincare.com.au Northern Sydney Home Assistance Service (Benevolent Society) Provides domestic support to clients who wish to continue living in their own home. Services include housework, laundry, shopping and paying bills. CACP provider. 181 Allambie Rd, Allambie Heights 2100 T: 9975 3174 jenniferm@bensoc.org.au bensoc.org.au Uniting Care Ageing Northern Sydney Region Provides high quality, affordable care to those who are eligible for low level hostel care to remain independent in their own homes. Program also supports family members in caring role. Eligibility for service is assessed by Aged Care Assessment Teams at Mona Vale or Manly Hospital. Services provided can include companionship, home respite for carers, shopping, assistance with meal preparation, light housework, outings, transport to appointments and personal care. T: 9975 7388 bronwynk@nsr.unitingcare.org.au nsr.unitingcare.org.au Veterans Home Care T: 1300 550 450 homecare@dva.gov.au Wesley Domestic Assistance 6 Powells Rd, Brookvale 2100 E: wcss.north@wesleymission.org.au T: 9907 1481 Non-subsidised Domestic Assistance and Personal Care Privately owned domestic assistance and personal care services are available at varying rates. It is advisable to thoroughly research your options before purchasing these services and ensure that the agency complies with the HACC Common Standards and has all the necessary insurances. Contact Commonwealth Carelink T:1800 052 222 agedcareaustralia.gov.au Emergency Personal Alarms Independent Living Centre T:1300 885 886 Constant Companion 24 hour, 7 days a week emergency response service for people who are frail aged or disabled. T: 9777 7836 ConstantCompanion@willoughby.gov.au willoughby.nsw.gov.au 15 15

Equipment and Aids These services offer advice about equipment and aids to assist frail aged and older people with a disability. Many pharmacies hire assisted living equipment. Manly Hospital Ambulatory Care Unit T: 9976 9622 Mona Vale Hospital Occupational Therapy T: 9998 0734 Commonwealth Carelink Centre Puts people in touch with local providers of equipment and aids. T: 1800 052 222 commcarelink.health.gov.au Enable NSW Administers NSW Health Disability Equipment Programs such as Aids & Equipment; Prosthetic Limb Service; and Home Respiratory Program. T: 1800 362 253 enable@hss.health.nsw.gov.au enable.health.nsw.gov.au Independent Living Centre NSW Provides free information, advice and a comprehensive display (no sale or hire) of commercially available equipment and products, building designs and access requirements for NSW people with disabilities. 1 Fennel St, Parramatta 2150 T: 1300 885 886 help@ilcnsw.asn.au ilcnsw.asn.au Warringah Mall ShopMobility ShopMobility is a free customer service that provides a range of mobility equipment for the less mobile shopper. Services available include, Electric scooters, Manual wheelchairs, Walking aids, Accessible toilets and specially designated carparks. Bookings are recommended for some equipment. Proof of identity is required to collect equipment and you will be assisted to complete an application form for membership. T: 1800 245 642 Cnr Condamine St & Old Pittwater Road, Brookvale 2100 Technical Aid to the Disabled (TAD) NSW A voluntary organisation that provides Custom Designed Aids Service, technicians, design and construct aids for people with a disability. Unit 10, 185 Briens Rd, Northmead 2152 T: 9912 3400 / 1300 663 243 info@ tadnsw.org.au tadnsw.org.au Food Services These services deliver meals (hot or frozen) and, if preferred, can be provided at a friendly community restaurant for you to enjoy with others. Manly Meals on Wheels Manly Senior s Centre 275 Pittwater Rd, Manly 2095 T: 8966 9925 or 8966 9938 manlymow@zipworld.com.au Northern Beaches Food Services 6 Jackson Rd, Warriewood 2102 T: 9970 8399 nbfs@bensoc.org.au bensoc.asn.au 16 16

Garden Maintenance Aider Program NSW Rural Fire Service hazard reduction program is for eligible seniors living in bush fire prone areas. It includes clearing gutters and thinning vegetation. One-off service. T: 8741 4955 aider@rfs.nsw.gov.au Community Assist Lawn Mowing Subsidised lawn mowing for pensioners, frail aged and people with a disability. Suite 1, 1273 Pacific Highway, Turramurra 2074 T: 9488 8390 calm@easycaregardening.org.au easycaregardening.org.au Northside Community Connect Easy Care Gardening Gardening service for people who are frail aged or have a disability. 30 Howard Avenue, Dee Why 2099 T: 9931 7777 peterr@northsideconnect.com.au northsideconnect.com.au Home Nursing Services Manly Northern Sydney Home Nursing Service Includes general nursing care, support to the aged and/or disabled, advice on diet, safety and mobility to assist recovery and enable people to stay at home. Also counselling and support to terminally ill people and to their families/carers. Manly Hospital 150 Darley Rd, Manly 2095 T: 9976 9888 Mona Vale Northern Sydney Home Nursing Service Includes general nursing care, support to the aged and/or disabled, advice on diet, safety and mobility to assist recovery and enable people to stay at home. Also counselling and support to terminally ill people and to their families/carers. Mona Vale Hospital Coronation St, Mona Vale 2103 T: 9998 0555 RSL Lifecare Community Nursing A range of nursing services for veterans and non-subsidised people including nursing assessment and general care, such as personal hygiene, wound care, medications (including insulin and oncology), and palliative care. T: 8978 4381 communitynursing@rsllifecare.org.au Home Maintenance and Modification All referrals for HACC home modifications services are to be made to the Community Care Access Point (CCAP). The CCAP will determine eligibility, provide basic information, conduct an assessment and make a referral to a home modifications service. T: 1300 731 556 Manly Warringah Pittwater Home Maintenance and Modification Service Offers basic home maintenance and modification tasks on a feefor-service basis. Maintenance: essential home repairs such as plumbing, carpentry, changing light globes, smoke detectors. Modification: installation of handrails, hand showers, safety ramps and rails. T: 9913 3244 3 Gondola Road, North Narrabeen 2101 hmm@mwpcommunityaid.com.au mwpcommunityaid.com.au 17 17

Smoke Alarm and Battery Replacement for the Elderly NSW Fire Brigade installs smoke alarms or batteries for seniors aged 65+ with limited domestic support and will pay an annual visit to check the operation of the alarm and change the battery. Cost of alarm and batteries is the responsibility of the client. Call your local fire station for this service. Dee Why: 9982 3229 Narrabeen: 9913 8620 Forestville: 9452 5726 Manly: 9948 4237 Mona Vale: 9999 1677 fire.nsw.gov.au Pets Pets for Older Persons (POOPS) This program for the pets of socially-isolated people aged 65+ or palliative care patients who do not have anyone to help look after their pets in times of crisis. Services include in-home pet care, foster care, ongoing support, re-homing of pets and emergency boarding facilities. T: 9782 4408 poops@rspcansw.org.au Respite Care Services Carers need the occasional break from the responsibility of looking after a frail or sick person. Home Care Service T: 1800 350 792 Community Care Northern Beaches Ltd Manly Warringah Pittwater Respite Service A flexible respite service for carers of people who are frail aged or have a moderate to severe disability or dementia. The service provides regular planning respite and after hours respite in an emergency. Unit 7/8, Level 1 Pittwater Place, 10 Park St, Mona Vale 2103 T: 9979 7677 ccnb@ccnb.com.au ccnb.com.au Northern Sydney Commonwealth Respite and Carelink Centre Coordinates access to respite, including emergency respite. T: 1800 052 222 Wesley Mission T: 9938 5900 Woonona Cottage Hammond Care Overnight respite for carers of frail aged and dementia. 3 Woonona Ave South, Wahroonga 2076 T: 9488 2288 Social Support Services provided by volunteers include visiting people in their homes or aged care facility, transport and company for shopping, appointments or outings. Co-As-It Companionship Program Program caters to people with an Italian background who are socially and/or linguistically isolated. Suite 3 Level 1, 55 Norton St, Leichhardt NSW 2040 T: 9564 0744 coasit.org.au 18 18

Manly Warringah Pittwater Neighbour Aid Service Including CALD Social Support 3 Gondola Rd, North Narrabeen 2101 T: 9913 3244 enquiries@mwpcommunityaid.com.au mwpcommunityaid.com.au Senior Visiting Service (SVS) Lifeline Northern Beaches Inc Volunteer visiting, phoning and care service for frail aged and younger people with a disability who are isolated but living in their own homes. 310 Sydney Rd, Balgowlah 2093 T: 9949 5522 admin@lifelinenb.org.au lifeline.org.au Community Visitors Scheme Lifeline Northern Beaches Volunteer visiting program which organises visits to residents in aged care facilities. 310 Sydney Rd, Balgowlah 2093 T: 9949 5522 admin@lifelinenb.com.au LINC Church Services Network LINC Referral Centres provide volunteers to help with welfare assistance, transport, friendship and home care through a network of local churches and service agencies. The network is mobilised to link volunteers with the needs of their local community. LINC Pittwater, Uniting Church 44 Bellevue Ave, Avalon 2107 T: 9973 1777 LINC Warringah Forestville Uniting Church 9 Darley St, Forestville 2087 PO Box 83, Belrose West NSW 2085 T: 9451 0872 brassins@optusnet.com.au lincnational.org.au Northern Beaches Community Visitors Scheme (Centacare) Volunteer visitors to aged people in nominated aged care hostels and nursing homes. Unit 9b, 44 Wattle Rd, Brookvale 2100 T: 8968 5100 brookvalefc@dbb.org.au centacarebrokenbay.org.au Men s Activities to Energise (MATE) Social Support Service for Older Men Provides home visits, shopping and helps them to connect or reconnect with social groups, activities and hobbies. This is not a volunteer service clients make an affordable contribution to the service but will not be excluded due to inability to pay. T: 9468 5955 information@nsr.unitingcare.org.au unitingcareageing.org.au St Mary s Parish Caring Service Volunteers visit older people at home and in nursing homes and provide assistance. Presbytery, St Mary s Catholic Church, 50 Whistler St, Manly 2095 T: 9949 2699 Shopping Services Internet supermarket shopping is an alternative way of having your groceries delivered. Many retailers offer internet shopping services. Some agencies may assist clients to do shopping either by taking them to the shops or buying items identified on a list. For additional details, contact Councils for a copy of their Shopping Made Easy brochure. 19 19

Manly Warringah Pittwater Neighbour Aid Service Volunteers assist with personal transport for shopping and social interaction, includes multicultural communities. 3 Gondola Rd, North Narrabeen 2101 T: 9913 3244 enquiries@mwpcommunityaid.com.au Manly Warringah Pittwater Community Transport Fortnightly shopping trips by bus. Suite 108-110, 30 Fisher Rd, Dee Why 2099 T: 9971 5110 Telephone and Monitoring Services for Isolated People Regular calls are made by volunteers to check on the wellbeing of those who live alone and may be at risk. Community Care Northern Beaches Ltd Dementia Monitoring Service Regular contact for people with memory loss who live alone, includes companionship, social activities, assistance with shopping and household tasks and drop-in service. Unit 7/8 Level 1, Pittwater Place 10 Park St, Mona Vale 2103 T: 9979 7677 ccnb@ccnb.com.au Manly Warringah Pittwater Neighbour Aid Service Regular calls and visits by volunteers. T: 9913 3244 Next of Kin Registry Free service for people living alone to record their details at their local police station. A keyring and a sticker are placed on a home phone which alerts emergency services of Next-of-Kin registration. Contact Crime Prevention Officer at your local police station. Dee Why Police: 9971 3399 Manly Police: 9976 8099 Safely Home A joint project with Alzheimer s Australia NSW and the NSW Police. Provides rapid and accurate identification and return of a wandering person to their home. The person may have dementia or an intellectual or other disability. T: 1800 100 500 fightdementia.org.au Telecross Australian Red Cross Free service, mainly by volunteers, who call people who live alone to ensure they are safe and well. If the call is not answered, emergency procedures are initiated and assistance is given if necessary. T: 1300 885 698 redcross.org.au Transport Easy Transport (Information Line) Information on community transport in Northern Sydney. T: 1800 035 262 Wheelchair Accessible Taxis Central booking office for wheelchair-accessible taxis. T: 8332 0200 zero200_info@ccnetwork.com.au zero200.com.au 20 20

Manly Warringah Pittwater Community Transport Passengers collected from their homes and taken to appointments in appropriate vehicle. Regular shopping and recreational outings. Royal North Shore Hospital shuttle bus service. Suite 108-110, 30 Fisher Rd, Dee Why 2099 T: 9971 5110 admin@mwpct.org.au mwpct.org.au Disabled Alternative Road Travel Service (DARTS) Social, recreational and educational trips in buses modified to take wheelchairs. Door-to-door service for adults with physical disabilities. Support given by volunteer helpers and companions. Dougherty Community Centre 7 Victor Street, Chatswood 2067 T: 9777 7840 darts@tpg.com.au darts.org.au Taxi Subsidy - Taxi Transport Subsidy Scheme (TTSS) The Taxi Transport Subsidy Scheme (TTSS) assists residents with a qualifying disability by subsidising travel cost of participants, allowing travel by taxi at half fare maximum of $30 per trip. Strict eligibility criteria. Locked Bag 5067, Parramatta 2124 T: 1800 623 724 ttss@transport.nsw.gov.au transport.nsw.gov.au/ttss Kaddy Transport Offers wheelchair accessible transport for appointments and social outings. Mon to Thurs 8.30am - 12.30pm 3 St Davids Ave, Dee Why 2099 T: 9972 0242 Manly Warringah Pittwater Neighbour Aid Service Individual transport to medical and social appointments. 3 Gondola Rd, North Narrabeen 2101 T: 9913 3244 enquiries@mwpcommunityaid.com.au 21 21

FINANCIAL AND LEGAL Financial Advice & Information Centrelink Fis (Financial Information Services) FIS officers provide free information about financial investments, buying and selling a home, taxation issues, Centrelink entitlements and retirement planning. Appointment essential. 660-664 Pittwater Rd, Brookvale 2100 T: 13 23 00 centrelink.gov.au Lifeline Northern Beaches Financial Counselling Provides fully trained financial counsellors to help people in financial difficulties, such as liaison between a debtor and creditors to work out repayment schemes, budgeting and money management. 310 Sydney Rd, Balgowlah 2093 T: 9949 5522 admin@lifelinenb.org.au Financial Ombudsman Service (FOS) Provides an independent, free dispute resolution service for consumers with complaints relating to providers of financial services, such as banking, credit, loans, insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. T: 1300 780 808 fos.org.au St Vincent De Paul Financial Counselling Service Provides information on a range of topics including money management skills, debts, guarantors and bankruptcy. Appointment essential. 638 Pittwater Rd, Brookvale 2100 T: 9905 0424 vinnies.org.au Government Pensions and Benefits Centrelink Northern Beaches Provides information on Age Pension, Pensioner Concession Cards, Commonwealth Seniors Health Card and Bereavement Allowance. T: 131 021 centrelink.gov.au Department of Veteran s Affairs Income support, compensation and health care to entitled veterans and their dependents. Also provides a range of supplementary benefits and acts as a referral agency to other community services. Centennial Plaza, Tower B 280 Elizabeth St, Surry Hills 2010 T: 133 254 or 9213 7900 GeneralEnquiries@dva.gov.au dva.gov.au Seniors Card NSW Application forms available online or from Centrelink, ANZ Banks and participating local councils and libraries. The card entitles NSW residents over 60, who do less than 20 hours paid work per week, to discounts on many goods and services. T: 1300 364 758 seniorscard.nsw.gov.au Legal Assistance Aged Care Complaints Scheme Provides complaints resolution regarding Commonwealth Government funded hostels, nursing homes, Community Aged Care Packages (CACP) and Extended Aged Care at Home (EACH) packages. T: 1800 550 552 22 22

23 23 Anti Discrimination Board Of NSW Investigates and conciliates complaints of discrimination in relation to race, sex, gender, age, marital status, disability and, in employment related matters only, carer s rights and responsibilities. T: 9268 5555 TTY: 9268 5522 complaintsadb@agd.nsw.gov.au Law Access (Attorney General s Department NSW) Free phone service that provides legal information, referrals and in some cases legal advice. T: 1300 888 529 lawaccess.nsw.gov.au Legal Aid Commission Of NSW Manly Regional Office Provides criminal and family law services only. Office 5, Ground Fl 39 East Esp, Manly 2095 T: 9977 1479 legalaid.nsw.gov.au Manly Legal Advice Service Manly Community Centre 12 Wentworth St, Manly 2095 Free legal advice provided by local solicitors supported by Law Society of NSW. No appointment necessary. Thurs 6-8pm, 3rd Sat of the month 10am - 12pm T: 9977 1066 mcc1@bigpond.net.au Older Persons Legal Service Legal advice and representation for seniors and frail aged people who are socially or economically disadvantaged including: human rights matters, consumer issues, social security issues, substitute decision making issues. Level 4, 418a Elizabeth St, Surry Hills 2010 T: 9281 3600 tars@tars.com.au Community Connect Northern Beaches Warringah Legal Referral Service Solicitors provide free information and referral to clients on a first come first serve basis. No appointment necessary. Thurs 6-8pm; Mon 1-2pm (excluding school holidays) 30 Howard Ave, Dee Why 2099 T: 9931 7777 info@norbeachconnect.com.au norbeachconnect.com.au Welfare Rights Centre Independent community legal centre specialising in social security and Centrelink, law, policy and administration. Free information, advice and advocacy. Volunteers welcome to be trained to provide phone service. T: 9211 5300 / 1800 226 028 TTY: 9211 0238 Domestic Violence Advocacy Service Free legal advice line. Mon and Thurs1.30-4.30pm; Tues and Fri 9.30am - 12.30pm T: 8745 6999 / 1800 810 784 Indigenous Women s Legal Contact Line Mon, Tues, Thurs 10am-12.30pm T: 8745 6977 or 1800 639 784 Justice Of The Peace Warringah Mall Library Sat 10am 12pm Manly Library T 9976 1720 jp.lawlink.nsw.gov.au/public

Mediation Community Justice Centre Community Justice Centres (CJCs) provide mediation and conflict management services to help people resolve their own disputes. Services are free, confidential, voluntary, timely and easy to use. Locked Bag 5111, Parramatta NSW 2124 T: 1800 990 777 cjc_sydney@agd.nsw.gov.au cjc.nsw.gov.au Taxation Advice From July to October the local centres below provide trained volunteers to assist pension recipients and low-income earners to complete their tax returns. Appointment needed. Manly Community Centre Tax Advice Service 12 Wentworth St, Manly 2095 T: 9977 1066 mcc1@bigpond.net.au Community Connect Northern Beaches Taxation Help Service 30 Howard Ave, Dee Why 2099 T: 9931 7777 norbeachconnect.com.au ATO Information on where to get tax help in different languages. T: 13 1 450 ato.gov.au 24 24

Health and wellbeing Medical Services Healthdirect Australia Healthcare triage, advice and information 24/7. An initiative of the Australian Government. T: 1800 022 222 After Hours Medical Family Care Medical Services After hours home visiting medical service. Pensioners and Health Care Card holders are bulk billed. Mon to Fri 6pm - 8am; Sat from 12pm; Sunday and public holidays. T: 13 74 25 Active Healthy Website Encourages seniors to stay active and healthy by giving older people and health professionals access to services in suburbs close to home that help prevent injury and chronic disease. Programs focus on improving balance and strength. activeandhealthy.nsw.gov.au Cancer Support Cansupport - Royal North Shore Hospital Support and information for cancer patients through group meetings and links with volunteers who have personally experienced cancer. Relaxation and Meditation Sessions held in partnership with the Cancer Council Tuesday 11am -12pm, Mona Vale Memorial Hall 1060 Pittwater Road Mona Vale. Breast Foot Forward, an outdoor walking group with information and support for women dealing with early breast cancer. Last Friday of the month, Manly Surf Club 10.00-12.00 T: 9926 7246 or 99267810 cancercare.org.au Northern Beaches Prostate Cancer Support Group Men, spouses and families welcome to attend meetings. First Tues of the month T: 9918 6575 Pink Connections Meetings for friendship and support for women who have survived breast cancer or are currently undergoing treatment. 1st Tuesday of each month 10am - 12pm Mona Vale Golf Club, Golf Ave, Mona Vale NSW 2103 T: 9982 4396 bcna.org.au/membergroup/search Carer Support & Services Carers NSW Provides information, support and referral on all aspects of caring to informal carers, such as family, neighbours and friends, who are looking after frail aged and people with disabilities at home. T: 1800 242 636 contact@carersnsw.asn.au carersnsw.asn.au Commonwealth Respite & Carelink Centre Assists carers of the chronically ill, disabled, mentally ill and frail aged to access respite services in crisis, emergency or oneoff circumstances. Also assists in residential respite bookings. Specialist programs available for young carers as well as a mental health respite program. T: 1800 052 022 carelink@anglicare.org.au www9.health.gov.au/ccsd/ Disability Carer Respite Services (Centacare Broken Bay) Unit 9B/44 Wattle Road, Brookvale 2100 T: 8968 5100 brookvalefc@dbb.org.au centacarebrokenbay.org.au 25 25

Lifecircle This free one-to-one mentoring program supports carers of terminally ill people. Mentors focus on your needs, offering practical guidance, enabling you to access the support you need. T: 1300 364 673 lifecircle.org.au Community Connect Northern Beaches Carers Program & Multicultural Carers Program Support, education and referral services for carers of people with dementia, mental health, disability and grief. Multicultural support groups available, including Serbian, Spanish and Tongan. 30 Howard Ave, Dee Why 2099 T: 9931 7750 info@northsideconnect.com.au northsideconnect.com.au Older Parent Carer Project Provides holistic case management for carers over the age of 60, or 45 for Aboriginal and Torres Strait Islander Carers who are caring for their adult child with a disability. One of the major aims of this project is developing a future plan for the family. Also provides information on supported accommodation services, health care and legal issues, such as wills, trusts and guardianship. Unit 7/8, Level 1 Pittwater Place 10 Park St, Mona Vale T: 9979 7677 ccnb@ccnb.com.au communitycare.org.au Sunnyfield Respite Care For Carers Over 65 Years Respite for carers 65+ caring for a person with an intellectual disability living at home. Recreational and respite groups for younger people with an intellectual ability. Building B4, Capital Business Park, 1-3 Rodborough Rd, Frenchs Forest 2088 T: 8977 2753 rap@sunnyfield.org.au Complaints NSW Ombudsman If you wish to make a complaint about a Home and Community Care (HACC) service, contact the Complaints Officer of the particular service. If you believe your complaint is unresolved after taking this step and wish to take it further, contact NSW Ombudsman. Level 24, 580 George Str, Sydney 2000 T: 9286 1000 nsw.ombo@ombo.nsw.gov.au ombo.nsw.gov.au Health Care Complaints Commission An independent organisation that resolves, investigates and prosecutes complaints about health care to protect the health and safety of the public. Level 13, 323 Castlereagh St, Sydney 2000 Locked Bag 18, Strawberry Hills 2012 T: 9219 7444 / 1800 043 159 hccc@hccc.nsw.gov.au hccc.nsw.gov.au Aged Care Complaints Scheme This is a free scheme to investigate complaints made about Commonwealth funded HACC services. These services include nursing care, personal care, respite care, meals, domestic assistance, transport, home modification and maintenance, counselling, support and information services. Where possible, complaints should be made to the service provider in the first instance prior to contacting this service. T: 1800 550 552 agedcarecomplaints.govspace.gov.au 26 26

Continence Services National Continence Helpline Assists people with incontinence by improving access to services, information and advice. Also promotes education, support and research. T: Freecall 1800 330 066 info@continence.org.au continence.org.au Counselling & Support Carers NSW Short and long-term counselling services either face-to-face or over the phone. T: 1800 242 636 contact@carersnsw.asn.au www.carersnsw.asn.au Family Relationships Counselling (Centacare Broken Bay) Counselling for individuals, couples and families. Unit 9B/44 Wattle Road, Brookvale 2100 T: 8968 5100 brookvalefc@dbb.org.au centacarebrokenbay.org.au Lifeline Counselling Provides 24 hour phone counselling, plus face-to-face counselling for gambling, bereavement and financial crises by appointment. Also: welfare assistance, home visits to housebound and people in nursing homes, Buddy phone support for suicidal people, anxiety support group, and anxiety support courses. T: 13 11 14 / 9949 5522 admin@lifelinenb.org.au lifeline.org.au/northernbeaches Community Care Northern Beaches Ltd Northern Beaches Community Advisor Counselling Service Short-term, six session counselling for people who are frail aged, people with a disability and carers. T: 9979 7677 Relationships Australia Provides counselling for individuals, couples and families. Level 1, 651 Pittwater Rd, Dee Why NSW 2099 T: 9418 8800 northernbeachesfrc@ransw.org.au relationships.com.au Dementia Services Northern Beaches Dementia Monitoring & Advisory Service Educates carers and service providers on practical and effective assistance to people with dementia. Other services include monitoring people living alone with memory loss and in-home and out-of-home respite. Unit 7/8 Level 1, 10 Park St, Mona Vale 2103 T: 9979 7677 ccnb@ccnb.com.au ccnb.com.au/ Alzheimer s Australia NSW Provides information, support and referral for people with dementia, their families, carers and service providers. Carer and worker education, activity programs for dementia, membership, referral to local services and support groups. Counselling and library use by appointment. Mon to Fri 9am - 5pm 120 Cox s Rd, North Ryde 2113 National Dementia Helpline: 1800 100 500 Alzheimer s Australia: 9805 0100 admin@alznsw.asn.au fightdementia.org.au 27 27

Anglicare Chesalon Service Frenchs Forest Therapy Centre Younger onset dementia social support service. Also, diversional therapy, podiatry, hot meals and transport for approved persons. Carers Support Group - last Thur of month 10am -12pm Day Therapy Centre for frail aged and people 65+ with dementia or memory loss Mon to Fri 10am - 3pm 14 Rodborough Rd, Frenchs Forest 2086 T: 8422 1000 nscs@anglicare.org.au anglicare.org.au Community Connect Northern Beaches Carer Support Support group for carers of people with dementia. 30 Howard Ave, Dee Why 2099 T: 9931 7750 info@norbeachconnect.com.au norbeachconnect.com.au Dementia Support Group Support, education and information for families, carers and friends of people with memory loss, Alzheimer s and other forms of dementia. St Johns Anglican Church, 1624 Pittwater Rd, Mona Vale 2103 T: 9931 7750 info@northsideconnect.com.au northsideconnect.com.au Dental Mona Vale Hospital Dental Clinic Routine dental treatment such as fillings, extractions and dentures for recipients of Centrelink benefits. Coronation St, Mona Vale 2103 T: 9998 0256 / 9998 0333 Chronic Disease Dental Scheme Medicare dental items (Medicare items 85011-87777) are available for people with chronic conditions and complex care needs. To receive a Medicare benefit for dental services, you need to meet certain criteria AND be referred by your GP to a dentist. Eligible patients can access up to $4,250 in Medicare benefits for dental services over two consecutive calendar years. Benefits are not available where services are provided in a hospital. health.gov.au Dietician Northern Beaches Community Dietetic Service Home visits to housebound frail aged people who require nutrition support or advice. People who are mobile or have transport can contact the Dietetics Department at Manly and Mona Vale Hospitals to access the nutrition clinics. T: 9998 0755 Grief Support Solace Grief support group for people who have lost their partners. All groups have trained leaders. T: 9519 2820 solacensw@tgmail.com solace.org.au Lifecircle - Hopeline Counsellors take phone calls from people facing serious illness or end-of-life issues, their carers, health professionals and community organisations. T: 1300 364 673 28 28

Grief And Loss Program & Counselling Quarterly grief and loss program to assist bereaved people through their grieving process. Small groups or individual counselling available. New Life Baptist Church, 28 Fisher Rd, Dee Why 2099 T: 0405 735 275 chaplain_helga@hotmail.com Hearing Services ACCAN Represents all consumers, in particular those who are hearing impaired, on communications issues including telecommunications, broadband, captioned telephony, Skype and internet relay. T: 9288 4000 TTY: 9281 5322 info@accan.org.au Audiology Department, Mona Vale Hospital Audiological assessments. Waiting times often apply. Coronation St, Mona Vale 2103 T: 9998 0387 Australian Hearing Dee Why Audiological services to DVA and Pensioner Concession cardholders. 1/12 Fisher Rd, Dee Why 2099 T: 9971 0922 Deaf Society of NSW NSW s leading provider of services for people who are deaf and hard of hearing. Provides support services and programs including Community Access and Information Service, Interpreting Service, Employment Service & Work Place Support, Deafness Awareness Training, Community Education and an Independent Living Skills Program. Qualifications and literacy taught in Auslan and workplace programs for the wider community. T: 8833 3600 / 8833 3691 / 1800 893 885 TTY: 0427 891 774 Level 4, 69 Phillip St, Parramatta NSW 2124 info@deafsociety.com deafsocietynsw.org.au SHHH (Self Help For Hard Of Hearing People) Australia A voluntary, not-for-profit educational organisation which assists hard of hearing people. Services include a Hearing Information Centre, fact sheets, information and referral, demonstrations of assistive listening devices for TV and radio, phone equipment, alarms and other communication aids. Provides advocacy and details of local support groups. Tue, Thurs, Fri Hillview Community Health Centre 1334 Pacific Highway, Turramurra 2074 T: 9144 7586 shhh@netspace.net.au www.shhhaust.org Hospitals Manly Hospital Public hospital and community health services including oncology clinic, aged care and rehabilitation. Darley Rd, Manly 2095 T: 9976 9611 29 29

Mona Vale Hospital Public hospital and community health services including orthopaedic, aged care, rehabilitation and hydrotherapy pool. 18 Coronation St, Mona Vale 2103 T: 9998 0333 Mental Health ARAFMI Association of Relatives and Friends of the Mentally Ill (ARAFMI). Support, information and advocacy for families and friends with a mental illness or disorder. Mon to Fri 9am - 5pm T: 9332 0700 info@arafmi.org arafmi.org Northern Beaches Specialist Mental Health Service For Older People (SMHOP) Time-limited case management for people 65+ who have mental health problems or require medication review and assessment. T: 9458 4000 Northern Beaches Mental Health Support Group Support group of the schizophrenia fellowship of NSW. Provides support, lobbying, education and fundraising for people with a mental illness and their families. Second Tues of the month Dee Why Senior Citizens Centre. T: 9453 1676 Multicultural Services and Support Groups CO-AS-IT (Italian Association of Assistance) Frail Aged Day Care Group Caters for the frail and elderly with poor mobility and isolated Italians and their carers providing social, recreational and educational activities. Morning tea and culturally appropriate lunch provided. Transport provided. Monthly outings. Day Care 10am-2.30pm on Fridays Beacon Hill War Memorial Hall (Lower), 35 Willandra Rd, Beacon Hill NSW 2100 T: 9564 0744 Fax: 9569 6648 laura.angelone@coasit.org.au www.coasit.org.au Greek Welfare Centre Day Care (Frail Aged) St Matthews Church Hall, The Corso, Manly Wed 1.30pm-3.30pm T: 9516 2188 Manly Community Centre Immigration service, community information, settlement services program worker and personal support. Also Tibetan community health worker. T: 9977 1066 mcc1@bigpond.net.au manlycommunitycentre.com.au 12 Wentworth St, Manly NSW 2095 Manly Warringah Pittwater Community Aid Service Outings, shopping, appointments, visiting and phone contact to multicultural communities. Also CALD services with a Serbian social support group. 3 Gondola Road, North Narrabeen 2101 T: 9913 3244 enquires@mwpcommunityaid.com.au mwpcommunityaid.com.au 30 30 Armenian Community Welfare Day Care Centre (Frail Aged) T: 9419 6394

Multicultural Community Advisory Service Information, support, referral, counselling and advocacy for older people and carers from diverse cultural backgrounds. Outreach service at Manly Community Centre on Thurs and Fri. The Lodge, Macquarie Hospital, cnr Twin and Badajoz Rds, North Ryde NSW 2113 T: 8877 5314 vsingh@nsccahs.health.nsw.gov.au Community Connect Northern Beaches Multicultural Carers Program Multicultural support groups for carers including Serbian, Spanish, Chinese, Italian and Tongan. 30 Howard Ave, Dee Why 2099 T: 9931 7750 info@norbeachconnect.com.au northbeachconnect.com.au Occupational Therapy Occupational therapists give advice about living independently at home, equipment such as grab rails, ramps and home modifications. Occupational therapists may visit the home to assess individual needs. Community Occupational Therapy Mona Vale Hospital Coronation St, Mona Vale 2103 T: 9998 0734 Palliative Care Northern Beaches Palliative Care Service A service for patients with advanced diseases, such as cancer. Palliative Care is available in designated hospice beds in Mona Vale Hospital. Support is given to patients, carers and the newly bereaved. A Day hospital is available. All services are in liaison with the patient s general practitioner. Coronation St, Mona Vale 2103 T: 9998 3600 hammond.com.au Parkinson s Support Parkinson s Support Group Support group for people with Parkinson s disease, their relatives and health professionals. Tramshed Arts and Community Centre, 1395a Pittwater Rd, Narrabeen 2101 Balgowlah RSL 30-38 Ethel St, Balgowlah 2093 Pittwater Warringah: 9997 1423 Manly Mosman: 9949 6339 parkinsonsnsw.org.au Physiotherapy Limited physiotherapy is available at local hospitals. Doctor s referral required. Private physiotherapists are listed in the Yellow Pages phone book. Manly Hospital Physiotherapy Physiotherapy services (in-patient and out-patient). GP referral required. Darley Rd, Manly 2095 T: 9976 9622 31 31

Mona Vale Hospital Physiotherapy Physiotherapy services (in-patient and out-patient) plus a hydrotherapy pool. 18 Coronation St, Mona Vale 2103 T: 9998 0582 Mona Vale Hospital Rehab & Aged Care Physiotherapist 18 Coronation St, Mona Vale 2103 T: 9998 0582 Podiatry Manly Hospital Podiatrist Limited podiatry services for high risk patients. Doctor s referral required. Darley Rd, Manly 2095 T: 9976 9622 Mona Vale Hospital Podiatrist Limited podiatry services for high risk patients. Doctor s referral required. 18 Coronation St, Mona Vale 2103 T: 9998 0409 Manly Warringah Pittwater In-Home Podiatry Provides in-home podiatry to people who are housebound or unable to access other community podiatry services, including frail aged, people with disabilities, financially disadvantaged and those who don t have private health insurance. Eligibility criteria. T: 9979 7677 Speech Pathology Limited acute care is available at local hospitals. Doctor s referral required. Private practitioners are listed in the Yellow Pages phone book. Adult Outpatient Speech Pathology Unit Mona Vale Hospital Assessment and treatment of all communication, voice and swallowing disorders in adults. T: 9998 0333 Stroke Stroke Recovery Clubs Social and self-help groups for people who have had strokes or aphasia, and their carers. Forestville RSL, 22 Melwood Ave, Forestville Balgowlah RSL, 30-38 Ethel St, Balgowlah Pittwater RSL, cnr Mona Vale Rd & Foley St, Mona Vale. T: 1300 650 594 info@strokensw.org.au strokensw.org.au Therapy and Rehabilitation Greenwich Hospital Hospital offers specialist respite and palliative care, inpatient aged care, psychogeriatric assessment and case management of services for frail aged and people with disabilities with complex needs. On-site hydrotherapy pool. Doctor s referral required. 97-115 River Rd, Greenwich 2065 T: 9903 8333 32 32

Mona Vale Rehabilitation Services Provides out-patient and in-patient rehabilitation assessment and therapy services. Using a holistic approach the multidisciplinary team aim to return the person to live independently in the community. T: 9998 0333 Tinnitus Australian Tinnitus Assoc (NSW) Provides support, information and phone counselling to tinnitus sufferers and their families, and information and education to the wider community. 2 Leichhardt St, Darlinghurst 2010 T: 8382 3331 info@tinnitus.asn.au tinnitus.asn.au Vision Services Pensioner Concession Card holders and their families are eligible for a free eye examination with optometrists who bulk bill Medicare. Low Vision Clinic (Guide Dogs) Teach people with impaired vision how to use their residual vision in everyday situations. 2-4 Thomas St, Chatswood 2067 T: 9412 9300 chatswood@guidedogs.com.au guidedogs.com.au NSW Government Spectacle Program Vision Care NSW Administers the NSW Government Spectacle Program which provides full rate Centrelink beneficiaries and low income earners with free spectacles - means tested. For details of nearest Provider/Optometrist or Optical Dispenser, contact VisionCare NSW. T: 9344 4122 / 1800 806 856 Vision Australia Provides services for children and adults who are blind or have low vision. Counselling, employment support, computer training, talking book library and talking newspaper service, transcription facilities, equipment resource centre, low vision aids and strategies for managing everyday activities and retaining independence. A Talking Manly Daily available on request. PO Box 176, Burwood 2134 T: 1300 847 466 info@visionaustralia.org visionaustralia.org Vision Impaired Persons Peer Support Group For Seniors Dee Why & Manly Monthly support group for older people with vision impairment and their carers. Guest speakers, morning tea, outings, discussion. Last Friday of the month 10.15am Dee Why RSL Pittwater Rd, Dee Why 2099 T: 9971 5699 cpa14374@bigpond.net.au 33 33

34 34 EDUCATION, LEISURE & SOCIAL ACTIVITIES Advocacy Groups The aim of these groups is to give a voice to older people. The groups identify the issues, provide information and develop strategies to lobby all levels of government. Association of Independent Retirees Sydney Northern Beaches Branch Helping self-funded and partly funded retirees and superannuants. Visiting speakers provide information on health, finance, services and recreation. Promotes fairness and justice in regards to concessions and benefits. Meets second Mon 10.30am. Meets at Dee Why RSL Club, 932 Pittwater Rd, Dee Why 2099 T: 9972 1125 frankxb@bigpond.net.au independentretirees.com.au Combined Pensioners and Superannuants Association of NSW Peak organisation serving pensioners of all ages, superannuants and low-income retirees. Information and support services include health promotion service for older people and community visitors scheme. T: 9281 3588 cpsa@cpsa.org.au cpsa.org.au National Aged Care Advocacy Line A free, independent and confidential service that can provide you with information about your rights and responsibilities and assist you to raise issues with your service provider, and support you during the complaints process. T: 1800 700 600 Council on The Ageing NSW (COTA) As an independent organisation run by and for older people, COTA gathers information about the effectiveness of policies and services affecting older Australians, presents their needs to governments, service providers and the public. COTA s objective is to improve the lifestyle and welfare of older people through policy, information, membership and community projects. Level 6, 280 Pitt Street, Sydney 2000 T: 9286 3860 info@cotansw.com.au cotansw.com.au Grandparents Raising Grandchildren NSW Legal and financial information and support groups. c/- Council on the Ageing NSW, 6th Floor, 280 Pitt St, Sydney 2000 T: 9286 3860 info@cotansw.org.au raisinggrandchildren.com.au National Seniors Australia Northern Beaches Branch Association for over 50s providing social functions, sporting events and speakers. Representations made on behalf of seniors to federal and state governments for assistance. Meets fourth Thurs 10am Harbord Bowling Club, Cnr Stirgess Ave and Bennett St, Freshwater 2096 T: 9451 5453 brian.hoschke@bigpond.com National Seniors Australia Warringah Evening Branch First Tues 6.45pm. Dee Why RSL Club, 932 Pittwater Rd, Dee Why 2099 T: 9453 9222 cablwra@bigpond.net.au

National Seniors Australia Pittwater Branch Meets second Fri 10am Nelson Heather Centre, 4 Jacksons Rd, Warriewood 2102 T: 8407 9603 Community Connect Northern Beaches Assists people to complete Centrelink, housing and other forms. Advocates on clients behalf with NSW Housing, Centrelink ATO and other government departments. Referral service. Can also assist people where English is not their first language. 30 Howard Ave, Dee Why 2099 T: 9931 7750 info@norbeachconnect.com.au norbeachconnect.com.au Community Connect Northern Beaches Pittwater Community Hub Free counselling, legal advice, advocacy services with carers, gardening and volunteer assistance. Mon to Fri 9am to 4pm Peninsula Plaza Shop 17, 20 Bungan St, Mona Vale T: 9999 6062 info@norbeachconnect.com.au norbeachconnect.com.au Education University Of The Third Age (U3A) Northern Beaches Region Worldwide educational movement aimed at over 55s. Courses held around northern beaches. T: 9252 2033 mail@sydneyu3a.org sydneyu3a.org Balgowlah School For Seniors Tuition to gain new skills and knowledge or to develop existing skills. French, painting, handicrafts, bridge, mahjong, gentle exercise, Italian, Laughter Club, entertainment and outings. Tues 9.30am-2.30pm (school terms) Uniting Church, 122 Condamine St, Balgowlah 2093 T: 0439 855 921, 9907 0290 balgowlahseniors@gmail.com Dee Why School For Seniors A range of courses and activities to enable people to gain new skills and knowledge. Volunteer tutors. French, Italian, German, Spanish, choral group, art, card games, scrabble, play reading, history, gentle exercise, poetry, tai chi and jewellery making. Mon, Wed and Thurs 9am-3pm Uniting Church Hall, Cnr Avon Rd and Howard Ave, Dee Why 2099 T: 9984 0947 rpearman@tpg.com.au Art & Craft Courses & Groups Artists And Craftsmen Of Pittwater A group of artists and craftsmen to encourage a high standard of work among their members, arrange public exhibitions of their work and support various charities. T: 9918 8185 acop.com.au/home Avalon Active Seniors Group Art Monday 9.30am-12.30pm Monday 1pm-3pm Thursday: 9.30am-12pm Avalon Recreation Centre, 59a Old Barrenjoey Road, Avalon 2107 T: 9918 0424 35 35

Dee Why Seniors Wednesday Knitting & Crochet Group Beginners to experienced welcome. Wed 10am-1pm 34 Howard Ave, Dee Why 2099 T: 0401 094 502 Forest Woodworking Club New and experienced woodworkers Second Tues 7.30-9.30pm Forestville Youth Centre. Enter from carpark in Melwood Ave (behind RSL) Forestville 2087 T: 9938 1971 or 9997 1051 forestwoodies@gmail.com Knitters Guild, Northern Group Encourages high standards in design and techniques of crochet and hand knitting. Open to beginners or experts. Workshops, competitions, exhibitions, charity knitting, meetings with guest speakers. Nelson Heather Centre, 4 Jacksons Rd, Warriewood 2102 T: 9913 3254 Ku-Ring-Gai Model Flying Club Model flying club for control line flying. Members can generally use the field seven days a week. Flying every Saturday from 8am. St Ives Showground, 450 Mona Vale Rd, St Ives 2075 T: 9997 3434 kmfcsec@gmail.com kmfc.com.au Manly Warringah Lacemakers Self-help group to make bobbin lace, tatting, crocheting and knitting. Thurs 1pm-4pm 123/81 Willandra Rd, Cromer 2099 T: 9984 9883 Mudlarks Potters Pottery group for experienced potters over age 55. No tuition. 9.30am-3.30pm first and third Friday of the month. Forest Community Arts Centre, Darley St, Forestville 2087 T: 9411 1394 Northern Beaches Spinners & Weavers Spinners, weavers and other craft people exchange information, news and views. Occasional visiting speakers and craft workshops. Second Sat 11am-3pm. Nelson Heather Centre, 4 Jacksons Rd, Warriewood 2102 T: 9944 4942 Peninsula Senior Citizens Toy Repair Group Repairs damaged and used toys for child care organisations and other organisations. Wed 9.30am-11.30am 169a Mona Vale Rd, Ingleside 2101 T: 9997 6297 kitchen.mary@gmail.com Spinners And Weavers Active groups extending their knowledge of the techniques of spinning and weaving. First and third Wed 10am-1.30pm. Manly Vale Community Centre, Cnr Condamine and Lovett St, Manly Vale 2093 T: 9451 4423 36 36

St Vincent De Paul Craft Ladies Crafts, community outings and dinners. Tues 9.30am-1.30pm. 638 Pittwater Rd, Brookvale 2100 T: 9905 0424 Sydney Northern Beaches Woodturners Workshops Tues and Fri 9am-12pm Meetings third Sun 9am-3pm Narrabeen RSL, Nareen Pde, North Narrabeen 2101 T: 9453 5123; 9450 1032 peninsulaturner@optusnet.com.au Warringah Printmakers Studio INC Classes in printmaking media such as etching, woodblock and linocut. Manly Vale Community Centre, Cnr Condamine and Lovett St, Manly Vale 2093 T: 9949 2325 enquiries@printstudio.org.au printstudio.org.au Wingala Lapidary Arts & Crafts Groups Teaches lapidary and some other arts and crafts including silver jewellery making, PMC and glass beadmaking. Wed 10.30am-4pm and Thurs 10am-10pm Clubhouse Harbord Park, Wyadra Ave, Freshwater 2096 T: 9416 3106, 9973 2010, 0419 247 255 Bridge, Cards, Chess & Mahjong Dee Why Seniors (Mahjong Group) Mahjong (Western) experienced players. Equipment supplied. Private lessons available. Fri 10am-1pm, Mon 10am-1pm. 34 Howard Ave, Dee Why 2099 T: 9452 2145 Dee Why Seniors (Chess Group) Beginners welcome. Equipment supplied. Mon, Wed, Fri 10am-noon 34 Howard Ave, Dee Why 2099 T: Jim 9913 2860 Forest Bridge Club Contract bridge. Fri 11.45am-3pm. Seniors Citizen Club, 3 Starkey St, Forestville 2087 T: 9982 9962 malmerle@optusnet.com.au Forestville Seniors Mahjong Group Mon 10am-2pm. Forestville Seniors Hall, Cnr of Warringah Rd and Starkey Street, Forestville 2087 T: 9948 5939 or 9451 1324 Manly Club for Seniors Mahjong meet Thurs 12pm-4pm, Bridge Fri 9am-12pm Senior Citizens Centre 275 Pittwater Rd, Manly 2095 T: 0415 615 666 or 9939 6920 37 37

Manly Warringah Leagues Bridge Club Duplicate Bridge Thurs 7.30pm, Sun 1pm, Wed 10am 536 Pittwater Rd, Brookvale 2100 T: 9939 6722 brophens@optusnet.com.au Harbord Diggers Chess Club Chess at all levels, competition and social competitions held regularly. Mon 7.30pm 80 Evans St, Freshwater 2096 T: 9938 1444 tomaccola@optusnet.com.au harborddiggerschessclub.org.au Narrabeen Seniors Club Mahjong Group Mon 1pm-4pm Nelson Heather Senior Citizens Club, Cnr Pittwater and Jacksons Rd, Warriewood 2102 T: 9913 3793 Peninsula Bridge Club Inc Duplicate bridge, visitors welcome. Beginner lessons. Supervised play. Mon, Wed, Thurs, Sat 12.30pm-4pm; Tues 10.30am and 7.30pm. Fri 12.30pm and 7.30pm. Supervised group Fri 10am-12pm. Nelson Heather Senior Citizens Club, Cnr Pittwater and Jacksons Rd, Warriewood 2102 T: 9970 6527 Computing The Computer Pals clubs, through mutual help bring computing skills and facilities to retirees. The clubs are operated on a voluntary basis but fees apply for membership to the different clubs. The Manly Warringah Community College offers computer courses for seniors at reduced prices. Allambie Heights Seniors Broadband Computer Kiosk Learn about using computers and the internet for free. Mon- Thurs 10am-3pm. William Charlton Village, Rotunda Room, 181 Allambie Rd, Allambie Heights 2100 T: 9451 6686 Avalon Computer Pals for Seniors Maria Regina Church Hall, 7 Central Rd, Avalon 2107 Mon-Fri 9am-1pm, some afternoon classes 1pm-4pm T: 9973 4161 info@avpals.com avpals.com Belrose & Terrey Hills Computer Pals for Seniors Mon-Fri 9am-1pm. Terrey Hills Community Centre, Yulong Rd, Terrey Hills 2084 T: 9450 0341 thulbert98@aol.com Computer Pals for Seniors Manly Mon-Fri 9am-5pm Manly Seniors Centre and Meals on Wheels, 275 Pittwater Rd Manly 2095 T: 9976 0930 manlypals@gmail.com manlycompals.org.au 38 38

Computer Pals for Seniors Northern Beaches Mon-Fri 9am-4pm The Tramshed Community Arts Centre, 1395a Pittwater Rd, Narrabeen 2101 T: 9913 1433 info@compalsnb.org.au compalsnb.org.au Forest Computer Pals for Seniors Mon-Fri 9am-4pm. Forestville Memorial Hall, 3 Starkey St, Forestville 2087 T: 9939 7739 ForestCompals@swiftdsl.com.au forestcompals.org.au Grandparents North Curl Curl Playgroup Open to parents and grandparents. Participants required to become a member of the Playgroup Association. $35 per term or $6 per casual visit. Closed school holidays. Mon, Tues, Thurs, Fri 9.30am-11.30am. Curl Curl Youth & Community Centre, Abbot Rd, North Curl Curl T: 0412 265 495 English Classes Community Connect Northern Beaches 30 Howard Ave, Dee Why 2099 English Conversation Classes English Classes T: 9931 7777 info@norbeachconnect.com.au norbeachconnect.com.au Literacy Network (Manly Warringah Inc) Community association for the sharing of literacy, language and numeracy skills. Volunteer tutors help adults who have problems with reading and writing on a one-to-one basis. Mon, Wed, Thurs 9.30am-12.30pm Frenchs Forest Public School, Ann St, Frenchs Forest 2086 T: 9452 5840 litnet@optusnet.com.au History Groups Avalon Beach Historical Society Maintains a pictorial, oral and literary collection of local history of Avalon Beach area. Meets three monthly Avalon Bowling Club, Bowling Green Lane, Avalon Beach 2107 T: 9918 2803 gcsearle@bigpond.com 39 39

Manly Warringah & Pittwater Historical Society Monthly talks at various venues on local and broad historical topics. Historical tours and excursions. Assistance with local and family history research. Assistance with community groups for archival management and historical research. Monthly second Sat afternoon (winter) or second Tues evening (summer) T: 0402 096 080 jimboyce2@unwired.com.au mwphs.com Literature (Writing & Poetry) Book Lovers Club, Warringah Meetings with guest speakers. Subsidiary groups meet for discussions on books. Library offers over 5,650 volumes. Mon, Tues, Thurs and Sat 10am-11.30am. Meetings second Tues, book discussions fourth Tues. Tramshed Community Arts Centre, 1395b Pittwater Rd, Narrabeen 2101 T: 9913 8968 one32@optusnet.com.au Fellowship Of Australian Writers, Manly Peninsula Regional Writers group, workshops, speakers, readings, annual writing competition short stories, articles and poetry. Second Sat 2pm-4pm. Warringah Library Community Room, Warringah Mall, Brookvale 2100 T: 9452 2299 ybeatrice@hotmail.com Fellowship Of Australian Writers NSW Inc Forest Regional Active creative writing. Poetry. Guest speakers. Third Sat 2pm. Forestville Community Centre, Darley St, Forestville 2087 T: 9451 9387 camelot22@ozemail.com.au Men s Shed Northern Beaches Community Men s Shed Men aged 55+ may use a workshop well equipped with electrical tools, hand tools and materials, and a computer room to work on personal and community projects. Wed, Thurs 10am-3pm. 33 Birkley Rd, Manly 2095 T: 8966 8027 rickf@nsr.unitingcare.org.au mensshed.org The Forest Community Men s Shed Men aged 55+ may use a well equipped workshop which has electrical tools, hand tools and materials and a computer room to work on personal and community projects. Tues, Wed, Thurs 10am-3pm. Wesley Gardens, (underground carpark) 2e Morgan Rd, Belrose 2085 T: 9975 9373 info@forestmensshed.org.au forestmensshed.org.au 40 40

Music Appreciation & Clubs Manly Warringah Choir INC Practices weekly to perform for audiences throughout the year. Classical music, sacred and opera.thurs 7.30pm-10pm. Rehearsals at Collaroy Plateau School, Plateau Rd, Collaroy 2099 T: 9918 9170 pathughes50@gmail.com manlywarringahchoir.org.au The Tramshed Singers Singing for enjoyment and performing at local nursing homes. The Tramshed, 1395a Pittwater Rd, Narrabeen 2101 T: 9948 5802 Theatre Appreciation With Charlie Little Discussion of playwrights, acting and current productions. Theatre parties arranged. Alternate Wed 9.30am-11.30am. Manly Senior Citizens Centre, 275 Pittwater Rd (cnr Balgowlah Rd), Manly 2095 T: 9389 7316 Narrabeen Seniors Club Music & Song Wed 1.30pm-4pm. Nelson Heather Senior Citizens Club, Cnr Pittwater and Jacksons Rd, Warriewood T: 9918 2468 Photography Dee Why RSL Camera Club Second Wed 7.30pm-9.30pm. T: 0401 486 976 dyrslcameraclub.org.au Manly Warringah Leagues Club Camera Club Members assisted with photography techniques, judge and critique prints and digital. Lectures and seminars. Second and fourth Thurs 7.45pm. Manly Warringah Leagues Club, 563 Pittwater Rd, Brookvale 2100 T: 9971 1611 manly.photographynsw.org.au Pittwater Camera Club INC Competitions, lectures, social activities. Alternate Mon 8pm B.Y.R.A. Hall, 1842 Pittwater Rd, Bayview 2104 T: 9973 1885 secpcc@bigpond.com pittwatercameraclub.org Stamp Collecting Manly Warringah Philatelic Society Exchange, sale and auction of postage stamps and related items. Talks and displays. Second Thurs at 8pm St Davids Church Hall, 3 St David Ave, Dee Why 2099 T: 9905 3255 stampsmw@bizland.com.au philas.org.au/manlywarringah 41 41

Manly Warringah Rugby League Club Stamp Club Stamp display meetings, markets and an annual exhibition. Fourth Tues at 8pm. Manly Warringah Rugby League Club, 563 Pittwater Rd, Brookvale 2100 T: 9905 3255 stampsmw@bizland.com.au philas.org.au/mwricstampclub FITNESS & EXERCISE Aquafitness Classes Healthy Lifestyle Unit Healthylifestyle exercise programs for over 50s such as aquafitness, falls prevention, gentle exercise, strength training, tai chi and yoga in Manly, Warringah and Pittwater. T: 8877 5300 nsccahs.health.nsw.gov.au Manly Andrew Boy Charlton Swim Centre Balgowlah Rd, Manly 2095 T: 9976 1495 records@manly.nsw.gov.au manly.nsw.gov.au Manly Warringah Rugby League Club Swimming Club Manly Warringah Rugby League Club, 563 Pittwater Rd, Brookvale 2100 T: 8978 7900 seaeagles.com.au Warringah Aquatic Centre Mon-Fri 5.30am-9pm, Sat-Sun & Public Holidays 7am-6pm. Aquatic Dr, Frenchs Forest 2086 T: 9451 8000 aquatic-centre@warringah.nsw.gov.au warringahaquatic.com.au Bowls Manly Club For Seniors Mon 11am-1.30pm, Wed 4pm-7pm, Fri 11am-1.30pm, Sat 10am- 1pm Manly Senior Citizens Centre, 275 Pittwater Rd, Manly 2095 T: 0415 615 666 or 9939 6920 Bowls (Indoor) Balgowlah School For Seniors Uniting Church, 122 Condamine St, Balgowlah 2093 T: 9907 0290, 0439 855 921 balgowlahseniors@gmail.com Dee Why Seniors Club 34 Howard Ave, Dee Why 2099 T: 9905 3851 Narrabeen Senior Citizens Club Nelson Heather Senior Citizens Centre, 4 Jacksons Rd, Warriewood 2102 T: 9918 2468 ken.oxborrow@gmail.com 42 42

Croquet Manly Croquet Club Inc Association Croquet and Golf Croquet played regularly. 9.30am- 5pm. Cnr Pittwater and Balgowlah Rd, Manly 2095 T: 9977 7216 dupreeza1511@bigpond.com Dance Dee Why Seniors Club Sequence dancing and new vogue. Tues 10am-2pm 34 Howard Ave, Dee Why 2099 T: 9905 3851 Dutch Australian Society Neerlandia Club Ltd T: 9939 0228 Cnr Bantry Bay Rd and Grattan Cres, Frenchs Forest 2086 Manly Club for Seniors Sequence and old time and line dancing. Senior Citizens Centre, 275 Pittwater Rd, Manly 2095 T: 0415 615 666, 9939 6920 Manly Warringah Dance Club Mon 11.30am-2.30pm, Fri 7pm-10pm Forestville Memorial Hall, 3 Starkey St, Forestville 2087 edmundmaher@optusnet.com.au T: 9907 9826 Narrabeen Senior Citizens Club Nelson Heather Senior Citizens Centre, 4 Jacksons Rd, Warriewood 2102 T: 9918 2468 Ballroom Dancing T: 9986 3503 New Vogue Dancing ken.oxborrow@gmail.com Seniors Ballroom Dancing Third Sat 7.30pm-10pm Nelson Heather Senior Citizens Centre, 4 Jacksons Rd, Warriewood 2102 T: 9913 2522 michelle_ford@pittwater.nsw.gov.au Warringah Scottish Society Family participation in Scottish and old time dancing. First Sat of Feb, May, Aug and Nov 8pm-11.30pm. Masonic Hall, 1183 Pittwater Rd, Collaroy 2097 T: 9981 1673 scottish@divspub.com Gentle Exercise Balgowlah School for Seniors Uniting Church Condamine Street, Balgowlah 2093 T: 9907 0290, 0439 855 921 balgowlahseniors@gmail.com Healthy Lifestyle Unit Offers exercise programs for the over 50s aqua fitness, falls prevention, gentle exercise, strength training, tai chi and yoga. Held in various venues across the northern beaches. T: 8877 5300 nsccahs.health.nsw.gov.au/healthylifestyle 43 43

Heartmoves Gentle exercise program for people with stable chronic conditions. Tues 9.30am-10.30am Thurs 10.30am-11.30am Nelson Heather Senior Citizens Centre, 4 Jacksons Rd, Warriewood 2102 Friday 1-2pm at the Newport Community Centre, 11-13 The Boulevarde, Newport 2106 T: 0405 457 063 Northern Beaches Italian Women s Wellness Group Exercise and service group. Fri 10am-12noon St David s Church Hall, St David Ave, Dee Why 2099 T: 9564 0744 Women s Wellness Group (Dee Why) Group for women 55 plus promoting wellness and a healthy lifestyle. Gentle exercise, walking programs, speakers and alternative therapy sessions. Mon 10am-12.15pm. New Life Baptist Church, 28 Fisher Rd, Dee Why 2099 T: 9931 7777 Lifeball for Seniors Lifeball is a safe non-competitive team game played with a ball at an easy pace. It was developed specifically for seniors to have fun as well as strengthen and improve muscle tone. All seniors welcome. Curl Curl Lifeball Group Wed 2pm-3.30pm Curl Curl Youth and Community Centre, Abbott Rd, Curl Curl 2096 T: 9944 0430 or 9451 0229 krajancic@bigpond.com Forestville Lifeball Group Thurs 10-11.30am Forestville Memorial Hall, Starkey St, Forestville 2087 T: 9976 3041 dac@isp.net.au Warriewood Lifeball Group Mon 11am-12.30pm Ted Blackwood Youth and Community Centre, Cnr Jacksons and Boondah Rd, Warriewood 2102 T: 9976 3041 Table Tennis Manly Club For Seniors Tues, Wed, Fri and Sat Manly Senior Citizens Centre, 275 Pittwater Rd, Manly 2095 T: 0415 615 666 or 9939 6920 Narrabeen Seniors Club Nelson Heather Senior Citizens Centre, 4 Jacksons Rd, Warriewood 2102 T: 9918 2468 ken.oxborrow@gmail.com 44 44

Walking Groups Free booklets about local walks are available from Manly, Warringah and Pittwater Councils. Pittwater and Warringah Councils have information on walks specifically for seniors. Walks in and around Manly Walks brochures available from Visitors Information Centre at Manly Wharf, Manly Environment Centre, 41 Belgrave St, Manly, National Parks & Wildlife Service. T: 1300 361 967 T: 9976 1500 manly.nsw.gov.au/attractions/walking-tracks/ Easy Walks in Pittwater for Older People T: 9970 1181 Favourite Walks in Warringah for Older People Walks brochure available from Warringah Council. T: 9942 2563 Avalon Active Seniors Group Easy one hour walk T 8407 9504 Active two hour walk T 9997 3953 Thurs 9am summer, 10am winter Avalon Recreation Centre, 59a Old Barrenjoey Rd, Avalon 2107 T: 9997 3953 History Walks Monthly walks providing an historical perspective into the local area guided by local historians or volunteers. T: 9913 1474 Mall Walking Walk around Warringah Mall with a qualified fitness instructor. Tues, Thurs 7.30am-8.30am. Meet outside Body Shop near DJs entrance. T: 9905 0633 Warringah Bushwalking Club Walks to suit all ages and levels of fitness in local area, National Parks and Blue Mountains. Sun and occasional weekdays T: 9971 8079 pcross5@bigpond.com bushwalking.org.au Warringah Walkers Run by the Department of Sport & Recreation for over 50s, walks are graded not too strenuous and last three or more hours. Tues. Health Promotion Unit, Manly Hospital, 150 Darley Rd, Manly 2095 T: 9976 9531 jangray@nsccahs.health.nsw.gov.au Wanderers Walking Group Easy walks for older people. Medium fitness level required. First Wed of the month. T: 9999 1870 Forestville Walking Group Walks of various grades scheduled every day of the week from March to November T: 9452 3953 or 9939 1239 45 45

SOCIAL CLUBS & ACTIVITIES Community Gardens Balgowlah Community Garden A joint initiative between the Cancer Council NSW and Manly Council, the garden consists of 40 individual plots with common garden beds. Membership open to residents of Manly LGA. 100 Griffiths St, Balgowlah T: 9334 1429 balgowlahcg@gmail.com Manly Vale Community Garden Manly Vale Community Garden brings the local community together through productive organic gardening in individual and shared garden beds. A dedicated group of gardeners promote sustainable living. Visit garden on a Saturday to speak to a member. 4-8 Innes Rd, Manly Vale mvcommunitygarden@gmail.com manlyvalecommunitygarden.com ; mvcommunitygarden.wordpress.com Pittwater Community Gardens Not-for-profit group to encourage and facilitate community gardening in Pittwater. There is a community garden at Barrenjoey High School. Workshops and working bees are run throughout the year. Barrenjoey High School, 2 Tasman Rd, Barrenjoey info@pcga.org.au pcga.org.au Community Restaurants & Luncheon Clubs Allambie Heights Luncheon Club Two course hot meal, dessert and tea or coffee for older members of the community who often eat alone and would like to share a meal. Relaxed and friendly atmosphere. Monday s lunch is dementia specific. Transport can be arranged. Mon, Thurs 12pm-1pm. Benevolent Society, 181 Allambie Heights Rd, Allambie Heights 2100 T: 9970 8399 nbfs@bensoc.org.au Avalon Luncheon Club Provides a hot meal for people in a relaxed and friendly atmosphere. Transport can be arranged. Fri 12pm-1pm. Avalon RSL Club, 1 Bowling Green Lane, Avalon 2107 T: 9970 8399 nbfs@bensoc.org.au C.A.F.E. Jacaranda (Caring About Frail & Elderly) Refreshments, lunches and entertainment for groups. Bookings essential. Tue and Thu. Pittwater Uniting Church, 10 Jubilee Ave, Warriewood 2102 T: 9979 4299 louisel@nsr.unitingcare.org.au CHEERS (Cheerful Healthy Eating for Elderly Residents and Seniors) Try different cuisines and meet new people at monthly luncheon held in different venues. Managed by a volunteer committee. T: 9976 9531 to book jangray@nsccahs.health.nsw.gov.au 46 46

Manly Community Restaurant Three course meal on Fridays 11am-1.30pm. Limited bus transport available. Manly Senior Citizens Centre and Meals on Wheels, 275 Pittwater Rd, Manly 2095 T: 8966 9925 manlymow@zipworld.com.au Seaforth Community Restaurant Three course meal on first Monday of each month 11am-1.30pm. Limited bus transport available. Seaforth Sporting and Community Pavillion, Wakehurst Parkway, Seaforth T: 8966 9925 manlymow@zipworld.com.au Multicultural Social Groups Austral-Armenian Association A link between Armenian and Australian cultures. Social and cultural activities. Mon lunch once a month. Office open Tues 10am to midday. Armenian Community Centre, 5 Grattan Cres, Frenchs Forest 2086 T: 9451 3918 australarmenian@gmail.com Austrian Club Sydney Social activities, dancing, card games. Outings such as bus trips and cruises. Sporting activities include soccer and bowls. Kitchen open Fri and Sat 6pm-11pm and Sun 12pm-8pm 20 Grattan Cres, Frenchs Forest 2086 T: 9452 3304 Dalmacija Sydney Croation Club Open to all. Social and sporting activities. Folkloric groups. Bocce. Fri and Sat 4pm-12am, Sun 2pm-11pm 16 Myoora Rd, Terrey Hills 2084 T: 9450 1807 Danish Club Promotes Danish and other Scandinavian traditions and contacts between the Scandinavian community and the Australian community. 3 Grattan Cres, Frenchs Forest 2086 T: 0410 619 248 Dutch Australian Society Neerlandia Club Social club for people of Dutch and Australian origin. Klaverjas (Dutch card game), a motor bike club, Sunday social activities, film nights and dancing. Thurs 11am-3pm, Sun 11am- 3pm Cnr Bantry Bay Rd and Grattan Cres, Frenchs Forest 2086 T: 9939 0228 hencal@iprimus.com.au Greek Senior Citizen s Group Support group for Greek senior citizens providing information and recreational activities. Wed 1.30pm-3pm St Matthews Church Hall, The Corso, Manly 2095 T: 9516 2188 greekwelfarecentre@bigpond.com 47 47

48 48 Italian Social Group Social group, bingo, cards. Mon 9.30am-12pm St Kevins Church Hall, 57 Oaks Ave, Dee Why 2099 T: 9949 8809 The Swedish Club Club promoting Swedish language and culture. Scandinavian House, 3 Gratton Cres, Frenchs Forest 2086 T: 9314 6283 info@theswedishclub.com.au Warringah Dutch Senior Citizens Ladies Guild Social and support group for elderly people of Dutch origin. Activities include regular meetings and discussions, home visits, outings and help with shopping. First Mon 11am-2pm. Dee Why RSL, Pittwater Rd, Dee Why 2099 T: 9971 0709 Social Groups Avalon Active Seniors Soapbox Discussion Group Express yourself in this light-hearted group through discussion. Wed 1pm-3pm. Avalon Recreation Centre, 59a Old Barrenjoey Rd, Avalon 2107 T: 9918 0424 Country Women s Association of NSW Manly Branch Fundraising for scholarships and other projects of the Country Women s Association. Third Fri 10.30am Conference Room, St Matthews Church The Corso, Manly 2095 T: 9960 2127 cwaofnsw.org.au Manly Warringah Pittwater Division of Legacy, Widows Club Social group for Legacy widows. Crafts, indoor bowls, cards, entertainment, outings. Sat 10am-5pm. 34 Howard Ave, Dee Why 2099 T: 9876 3500 manly@sydney-legacy.com.au legacy.com.au Warringah Mall Community Club Meetings with speakers, films, outings, travel interstate and overseas, monthly day trips, theatre parties. Wed 9am-12pm. Above the Library, Arena Court, Warringah Mall, Cnr Condamine St & Old Pittwater Rd, Brookvale 2100 T: 9905 0633 jean.hay@manly.nsw.gov.au Wentworth Thursday Group Social group with various activities such as discussion groups, guest speakers, book club and outings. First and third Thurs 10am-12noon. Manly Community Centre (Annexe), 12 Wentworth St, Manly 2095 T: 9977 1066 mcc1@bigpond.net.au Service Groups Lions Australia T: 1800 655 201 lionsclub.org.au Probus T: 1800 630 488 probus.com.au

Rotary International T: 8894 9800 rotary.org.au View Clubs of Australia T: 1800 805 366 smithfamily.com.au/view Zonta International zonta.org.au Services for Aboriginal People HACC Aboriginal Access Development Officer Provides information and referrals to Aboriginal seniors and those with a disability, about services and activities. T: 9847 6061 or 0478 492 517 spinckham@hornsby.nsw.gov.au COMMUNITY CARE NORTHERN BEACHES NORTHERN BEACHES ABORIGINAL ADVISORY SERVICE Information about community services. T: 9979 7677 Aboriginal Disability Network New South Wales Brings together Aboriginal and Torres Strait Islander people with a disability to tell stories, give each other support, create a voice for positive change and speak for themselves. FREE local service for Aboriginal or Torres Strait Islanders aged 45 or over and caring for a son or daughter with a disability or long-term illness. Suite 202/3 Gladstone St, Newtown 2042 T: 9519 5004 Volunteering Community Connect Northern Beaches Volunteer Program Promotes volunteering in the community. Provides referral of interested volunteers to local non-profit organisations requiring assistance. Mon-Fri 10am-4pm Manly Warringah Community Hub, 30 Howard Ave, Dee Why 2099 T: 9931 7777 info@norbeachconnect.com.au norbeachconnect.com.au DIRECTORY OF SERVICES The Directory of Aboriginal Services in Northern Sydney can be found at: hornsby.nsw.gov.au/our-community/aboriginal-services T: 9847 6611 WANGARY ABORIGINAL HOME CARE SERVICE Home and community support services for people with Aboriginal and Torres Strait Islander background. Can provide support workers who are culturally aware of their needs. T: 1300 797 606 Aboriginal Access and Assessment Centre 49 49

50 50 USEFUL WEBSITES and PHONE NUMBERS Aged Care Australia Information to help make informed decisions about aged care options. T: 1800 200 422 agedcareaustralia.gov.au Alzheimer s Association T: 1800 100 500 fightdementia.com.au Andrology Australia Men s reproductive health website. An initiative funded by the Australian Government Department of Health and Ageing. T: 1300 303 878 andrologyaustralia.org Arthritis NSW T: 1800 011 041 arthritisnsw.org.au Australian Seniors Computer Clubs Association Find a computing club near you. T: 9286 3871 ascca.org.au Australian Tax Office Contains a section about seniors and retirees tax essentials. T: 132 865 ato.gov.au Australian Tinnitus Association Information about tinnitus. T: 8382 3331 tinnitus.asn.au BBC News Online BBC news and other programs in the United Kingdom. bbc.co.uk Bone Health for Life Provides practical advice for women to improve bone health to help prevent and manage osteoporosis. T: 1800 532 642 bonehealthforlife.org.au Carers These sites offer information for carers of ageing family members. T: 1800 242 636 carersaustralia.com.au T: 1800 342 259 agedcarer.com.au Centrelink Explore options and know what questions to ask Centrelink. Information about Centrelink s payments and services. centrelink.gov.au Commonwealth Respite and Carelink Centres Information on support services for older people, people with disabilities and carers. T: 1800 052 222 commcarelink.health.gov.au Council on the Ageing T: 08 8232 0422 cotaaustralia.org.au CRS Australia Vocational rehabilitation services to eligible people who have an injury, disability or health condition. Free to people receiving income support payments from Centrelink. T: 1800 277 277 crsaustralia.gov.au

Department of Health and Ageing Information about aged care services, residential care, support for people with special needs, health products and medicines and healthcare systems. Plus links to other aged care related websites. health.gov.au Deparment of Veterans Affairs T: 133 254 dva.gov.au Diabetes Australia T: 1300 136 588 diabetesaustralia.com.au Government Information gov.au Healthinsite An Australian Government initiative, this site provides a gateway to reliable health information. T: 1800 022 222 healthinsite.gov.au Healthy Lifestyle Unit Information about seniors exercise programs. T: 8877 5300 nsccahs.health.nsw.gov.au Home Power Saving Program T: 1300 662 416 to book a free home power assessment. savepower.nsw.gov.au Human Rights and Equal Opportunity Commission T: 1300 369 711 hreoc.gov.au Indigenous Portal Resources, contacts, information, and government programs and services for Aboriginal people and Torres Strait Islanders. indigenous.gov.au Legal Aid Commission of NSW T: 1300 888 529 legalaid.nsw.gov.au Manly Warringah Pittwater Community Transport T: 9971 5110 mwpct.org.au Manly Warringah Pittwater Home Maintenance and Modification Service Community support service to help older people to remain in their own homes and be as independent as possible. T: 9913 3244 mwpcommunityaid.com.au Community Care Northern Beaches Manly Warringah Pittwater Respite Service A flexible respite service to carers of people who are frail aged or have a moderate to severe disability or dementia. T: 9979 7677 ccnb.com.au National Aged Care Advocacy Program Information about the national network of advocacy services, and the ways that advocacy services can assist older people or their carers. T: 1800 424 079 agedrights.asn.au National Heart Foundation of Australia T: 1300 362 787 heartfoundation.com.au 51 51

52 52 National Disability Services T: 9256 3111 nds.org.au Northern Beaches Carers Support Network Information about training, support and referral services for carers. T: 9931 7777 northsideconnect.com.au Northern Beaches Community Advisory Service T: 9979 7677 ccnb.com.au Northern Beaches Dementia Advisory Service Information for carers of people with dementia. T: 9979 7677 ccnb.com.au Older Drivers T: 1300 663 628 mynrma.com.au Public Toilet Map T: 1800 990 646 toiletmap.gov.au Scamwatch Recognise, report and protect yourself from scams. Owned and maintained by the Australian Competition and Consumer Commission. T: 1300 795 995 scamwatch.gov.au Seniors Portal This Department of Health and Ageing site is designed to assist you to understand the services, programs and benefits that are currently available to older Australians. seniors.gov.au SHHH (Self Help for Hard of Hearing People) T: 9144 7586 shhhaust.org Sydney Morning Herald Register online for a free daily news update. T: 9282 2833 smh.com.au Sydney Seniors Seniors lifestyle site information and services, retirement villages and travel. T: 9416 2299 sydneyseniors.com.au University of the Third Age Find courses on almost every subject. sydneyu3a.org Volunteering Australia T: 9261 3600 volunteeringaustralia.org Volunteer Recruitment Program Information about volunteering in your local area. T: 9931 7777 northsideconnect.com.au Weather Bureau of Meteorology T: 9296 1555 bom.gov.au Wheelchair Accessible Taxis T: 8332 0200 zero200.com.au

White Pages Local and national residential phone directory. whitepages.com.au Working Carers Support Gateway Information for people who juggle paid work with caring for a relative or friend in need of help because they are ill, frail or have a disability. workingcarers.org.au 53 53

54 54

HOUSING FOR SENIORS A modified version of this Guide can be found on the following Council websites Warringah warringah.nsw.gov.au Click on Services, Aged Services Pittwater pittwater.nsw.gov.au Click on Community, Older People Manly manly.nsw.gov.au Click on Community Services, Aged and Disability Information and Referral Note: All information is supplied by individual service providers and no guarantee can be given as to its accuracy. All details are subject to change without notice. Inclusion of a facility or service does not imply endorsement or recommendation. 55 55

HOUSING INTRODUCTION When you retire, you may face major decisions about your lifestyle and housing needs. It is recommended that you look into your future physical, social and financial needs in order to plan for the way you spend your retirement years. Research is the key to planning and making decisions. Information and services are freely available to assist you in making these decisions and we recommend that you spend time looking into all your options. This guide identifies the choices available for retirees over the age of 55 and suggests various publications and agencies that can assist you. If you decide to remain in your own home, there may come a time when some support from community services could help you to stay there. For example, you may need to modify your home, or get help with the garden or cleaning. If you decide to move into a retirement village or an aged care facility, it is important that you visit a number of villages, work out your ongoing financial commitments and talk it over with appropriate advisors. Whatever your choice, it is best to explore all the possibilities while you are still active and healthy! Senior housing legislation The Retirement Villages Act (1999) and Regulation (2009) The Retirement Villages Act 1999 is aimed at ensuring that older people who choose to live in a retirement village have security, peace of mind and are protected from exploitation. The Act applies to all existing and future retirement villages in New South Wales and will apply to existing contracts between the managers (operators) and the residents. Benefits: Potential residents will be given a standard disclosure statement; A booklet from NSW Fair Trading explaining the industry and the rights of residents and operators will be given; Copies of contracts will be supplied 14 days before a resident signs; A 7 day cooling off period will apply; Waiting list fee does not exceed $200, and should be refunded or credited to you, depending on circumstances; Fees for preparing village contracts should not exceed $200, plus any applicable registration and stamp duty costs. Compliance with the Act will ensure: 56 56 Each village has a correctly prepared disclosure statement with information about security, village facilities, entry costs and ongoing fees; Village contracts comply with the requirements of the Act; Residents committees, where they have been set up, are working effectively; Advertised facilities are being provided; Required financial statements are being provided to residents; Residents consent is being obtained before yearly expenditure is incurred; Only approved expenditure is charged to residents.

57 57 Important changes to the Retirement Villages Act and Regulation came into effect on 1 March 2010. The changes include: Annual management meetings between operators and residents Annual safety inspections are required A settling in period for new residents Reducing the recurrent charges payable by a former occupant after vacating Encouraging operators to keep recurrent charge increases at or below the rate of inflation Increasing operators accountability for budget deficits Ensuring urgent repairs are carried out quickly Cutting red tape for smaller village operators Improving the way residents committees operate and making it easier for more residents to be involved Giving residents the right to make reasonable alterations to their dwelling Better protection of refund entitlements for residents who do not have a registered interest in their dwelling. NSW Fair Trading administers the Retirement Villages Act and also publishes a booklet which gives prospective residents invaluable information when researching retirement villages. The title of the booklet is Retirement Village Living - An Overview of the NSW Retirement Village Laws. It is available from the Department of Fair Trading and its website or your local library. Contact NSW Fair Trading on 13 32 20 or visit: fairtrading.nsw.gov.au Other relevant legislation includes: Residential Tenancies Act 2010 As a tenant of a retirement village unit in NSW your rights and obligations will be governed by either the Retirement Villages Act 1999 or the Residential Tenancies Act 2010, but not both. This will depend on the wording of your residential tenancy agreement. The Residential Tenancy Act commenced on 31 January 2011 and covers private tenants who have a residential tenancy agreement, including tenants in public or social housing, community housing, Aboriginal Housing Office, and some tenants in caravan parks. A new standard residential tenancy agreement and condition report have replaced previous versions. The Renting guide has been replaced by the New tenant checklist available from NSW Fair Trading website (see above). Community Land Development Act (1989) facilitates the subdivision and development of land with the advantages of both conventional and strata lots. It deals with plan requirements, plan registration, changes to the subdivision and dealings with the lots. Community Land Management Act (1989) and Regulation (2007) set out the system for managing community schemes, precinct schemes and neighbourhood schemes in NSW, and a system for settling disputes. Strata Schemes Act (1973) and Strata Schemes Management Act (1996) and Regulation (2010) apply to strata schemes in NSW. The Act sets out the regulatory framework for the management of strata schemes by their owners and establishes a dispute resolution process. SEPP Housing for Seniors or People with a Disability 2004 (Amendment No.2)

58 58 This State Environmental Planning Policy regulates the development of housing that is appropriate to the ageing of the population. It encourages the provision of smaller complexes built specifically for older people and people with a disability. These may consist of 3 to 12 self care units, with no community facilities or very limited facilities for the residents. These complexes are known as SEPP Seniors Living 2004. Amendment No.2 to the Policy lifts the moratorium on development of serviced self-care housing on land adjoining land zoned primarily for urban purposes. Senior housing may be permissible on the site of an existing registered club if the site is zoned primarily for urban purposes. A major change is the introduction of the requirement for a site compatibility certificate to accompany development application. This is to ensure new seniors housing development occurs in appropriate places and is compatible with the local environment. This directory does not identify this type of accommodation. You should find details about such complexes in your local paper when they are advertised for sale. SEPP Affordable Rental Housing 2009 This Policy was introduced to increase the supply and diversity of affordable rental and social housing in NSW. The policy encourages the development of secondary dwellings, commonly known as granny flats. It helps to create new generation boarding house accommodation by: Providing floor space incentives to encourage investment in new boarding houses Setting clear standards for the design and construction of new generation boarding houses. The Policy also seeks to lift the supply and quality of group homes for vulnerable people in the community. Amendments to the SEPP on 20 May 2011 promote infill affordable rental housing in existing residential areas that are accessible by public transport. Housing options to consider 1. Housing options for pensioners without their own home or assets You could: Move in with family or friends; Apply for Housing NSW accommodation; Share your rental accommodation with a flat mate; Move into a granny flat or a demountable dwelling in an existing home ; Move to provide care for someone else; or Apply for retirement village accommodation provided by a church or non-profit organisation on a rental or entry donation basis. 2. Housing options if you have assets and/or own your own home You could: Share your home with a tenant or boarder; Consider living in a Holiday Park - purchase a mobile home or a caravan; Consider building an attached granny flat on your family property; Upgrade your home for retirement with a Home Equity Release Loan, for example a reverse mortgage (see page 16); Purchase a townhouse or unit in a convenient location; Purchase a specially designed unit (in a small complex) offering some facilities for older people, or people with a disability; Consider living in a Community or Neighbourhood Scheme; Apply for retirement accommodation provided by a church or non-profit organisation on an entry donation basis; Buy a unit or serviced apartment in a resident funded retirement village; or Remain in your own home and access additional support through community services if and when required.

59 59 The publication Accommodation Choices for Older Australians and their Families (2009) provides practical information about the many accommodation options available at and beyond retirement, and information on finances and how living arrangements may impact on pension payments. It also provides practical advice on selling the family home whilst on the pension, as well as the implications of renovating, moving in with family or having to live apart from a spouse. To obtain a copy of the publication call FaHCSIA on 1800 050 009 or go to the Department s website: www.fahcsia.gov.au/sa/seniors/pubs Remaining in your own home If you would like to stay in your own home, there are a range of services which can assist you to do so. The care that you receive in your home is your personal choice. However, this will also depend on the availability and cost of the local services and the level and type of care that is most suitable for you. There are services that can assist with: Housework such as cleaning, washing, and ironing; Delivered meals (hot, cooked, chilled or frozen) and/or a weekly meal in a local community restaurant; Help with personal care such as showering and dressing; Transport either by private vehicle or community bus; Home maintenance and modifications such as ramps and rails; Garden maintenance and modifying the garden to easy care ; Nursing and medication distribution. There are several government-funded programs that provide help and support for older people and people with a disability living in their own homes. The Government funding is given to non-profit community organisations which use it to provide services at low or no cost. These include: The Home and Community Care (HACC) Program - services such as Home Care, Meals on Wheels, Home Maintenance and Modification, community nursing, respite, community transport, case management and dementia monitoring. Community Aged Care Packages (CACP) - provided by church and community organisations for frailer people who have greater support needs. The packages are intended to provide personal care and other services at the level provided in a hostel while allowing the person to remain in their own home. Extended Aged Care in the Home (EACH) - services equivalent to nursing home level care are provided in the home. To find out whether you are eligible for HACC, CACP or EACH services contact: Your doctor Northern Sydney Commonwealth Carelink Centre Ph 1800 052 222 (free call from landlines). Northern Beaches Aged Care Assessment Team (ACAT) Ph 9998 0356 To find out about other community services in the Northern Beaches area, please contact the Aged Worker at your local Council and ask for a copy of the Northern Beaches Seniors and Care Guide. If you decide to downsize, or it becomes too difficult to remain in your own home, you may choose to research other options for your retirement accommodation.

Moving into retirement accommodation Retirement accommodation varies greatly. Originally, church and charitable organisations provided this accommodation. However, in the 1980 s private developers became involved and more luxurious retirement villages were built for asset-rich retirees (55 years plus). Retirees can purchase or lease housing within a retirement complex and the management provides various services. 1. What is the difference between Retirement Accommodation and Residential Aged Care facilities? A Retirement Village is any residential complex predominantly occupied by residents who are aged over 55 years. Residents of the complex must enter into a contract with the operator of the complex, either to occupy the premises, and/or to receive services. Retirement villages are located across NSW and are operated by church, charitable, community as well as private operators. A Residential Aged Care facility receives funding from the Federal government to provide support and care for frail older people who have been assessed as needing that care by an Aged Care Assessment Team. Residential Aged Care Facilities are often known as Hostels and Nursing Homes, although the government now classifies them as either low-level (hostel) or high-level (nursing home) aged care facilities. A retirement complex may consist of: Independent Living Units (ILUs) or self-care units only; ILUs and Assisted Living Units or serviced apartments; A combination of the above and Residential Care facilities such as a hostel (low-level care) or nursing home (high-level care). Independent Living Units (ILUs) or Villas (ILVs) Units that are described as independent living units or selfcare units provide the lowest level of care, although a range of personal services may be available on request on a user pays basis under an arrangement known as flexicare. An independent or self care unit in a retirement village allows residents to live independently. Prices for the units can vary a great deal. Prices are determined by whether it is a private or not for profit village, its location, the size of the unit, and what facilities are included. In general terms, a self care unit in a village is similar to any other small home unit, with the same advantages of privacy and convenience. If residents require personal assistance many villages have services onsite or the village management may liaise with commercial services. Government-funded Home and Community Care Services may provide support to residents in self care units. However some services have policies that do not permit this. Private living space usually consists of 1, 2 or 3 bedrooms, lounge, kitchen, and bathroom. Some units have a garden area and other features, depending on whether it is resident funded or donor/ rental funded. Services such as cleaning, nursing and meals could be available to self care residents on a user pays basis. Assisted Living Units (ALUs) or Serviced Apartments Units that are described as assisted living units or serviced apartments provide the highest level of care, usually including the regular provision of a range of personal services. This type of accommodation usually consists of a one bedroom unit or bed-sitter with bathroom and limited or no kitchen facilities. Residents share dining and community facilities. Personal assistance such as meals, cleaning, laundry and emergency assistance are covered in the weekly fee. Full personal care such as showering/dressing, nursing and delivered meals may be offered on a fee for service basis. 60 60

61 61 Exempt Units (Extra Services) Some aged care homes provide what is called extra service. This does not refer to the standard of care because the same standard of high quality care has to be provided to all residents. Extra services could include bigger rooms or wine with meals (if medically permitted). This will cost you more. If you are interested in obtaining a place in a home that offers extra service, you should ask about the services provided and the costs involved, when visiting homes. Residential care facilities - nursing homes and hostels Residential care facilities are described further below. They are regulated and partly funded by the Commonwealth Government and different legislation, admission criteria and funding arrangements apply. 2. Contracts in Retirement Accommodation There are five types of contracts used in retirement accommodation: a) Rental Agreement A small number of villages offer premises to rent for pensioners without assets. You sign a residential tenancy agreement and pay rent. Management decides on the amount of rent payable. If the agreement states that the village is not covered by the Retirement Villages Act, then your agreement will be covered by the Residential Tenancies Act 2010, just like rental agreements in the general community. b) Loan/Licence Agreement Payment of a fixed up-front interest free loan (commonly known as the ingoing contribution). The retirement village generally keeps a proportion of the loan, which is normally determined by the length of time lived in the property. Recurrent charges, normally fortnightly or monthly, are also payable for maintenance and other costs. c) Leasehold Arrangements A long-term lease of 99 or 199 years. The tenant is registered on the title deeds. Involves payment of an ingoing contribution (deposit). Recurrent charges are also payable. d) Company Title The village is owned by a company, in which you purchase shares at market value, giving you the right to occupy the premises. e) Strata Schemes A full title to a premise, which can be sold and bought under the same boundaries that apply to the village. Strata Levies are payable. You must enter into a service contract with the operator (in relation to management and administration of common property). When you sell you may have to pay a share of any capital gains to the operator as well as other fees and charges. The legal structure of a contract will ultimately determine future rights and financial commitments. It is essential that after reading the contract thoroughly, potential residents get legal advice from a solicitor who has had experience dealing with retirement housing contracts. It is also important to get advice to clarify the immediate and ongoing financial commitment.

Moving into residential aged care Once people become frailer and develop more complex needs, they may need to move into residential aged care. 1. Eligibility for Entry to Aged Care Before you can enter a residential aged care home, you will need to be assessed and approved for care by an Aged Care Assessment Team (ACAT). The assessment is free. The ACAT helps older people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance. The ACAT provides information on suitable care options and can help arrange access or referral to appropriate residential or community care. An ACAT can: approve eligibility for entry into residential aged care, in either low-level care or high-level care give you information about residential aged care and home care services in your area help you arrange special respite care if this is what you require approve eligibility for a package of community care to help you continue living at home or refer you to other services that will help you to continue living at home. You can contact the Northern Beaches Aged Care Assessment Team on 9998 0356. 2. Types of Residential Aged Care The Government subsidises two main types of residential care. These are: Low-Level Residential Care (Hostel Units) This level of care is usually in a hostel type environment (i.e. single rooms) for people who need assistance but do not need full nursing care. It offers personal care services (such as showering, dressing, toileting, medications etc) as well as providing all meals and laundry services. Other health care such as physiotherapy, occupational therapy and podiatry are often available. Some low level residential care provides access to nursing staff if required. You may be asked to pay an accommodation bond on entering low-level residential care. For further details on charges, contact the facility in which you are interested. Note: The term EXEMPT means a residential aged care facility (nursing home or hostel) that provides a higher level of accommodation and services. There are higher costs associated with these extra services. High-Level Residential Care (Nursing Homes) This care involves 24 hour nursing care supervised or delivered by registered nursing staff for frail people with very complex needs. It includes all personal care services plus allied health services such as physiotherapy, occupational therapy, recreational therapy etc. 62 62

When entering a nursing home, an accommodation charge may be levied. The amount a person pays will depend on their assets and the particular facility. For further details on charges, contact the facility in which you are interested. While some aged care homes specialise in either low-level or high-level care, others offer both low-level and high-level care, which may allow you to stay in one location even if your care needs increase. This is often called ageing in place. In addition, Dementia Specific Care may be provided in both low-level care and high-level care facilities. Persons holding a current dementia specific Aged Care Assessment approval are eligible for this type of care. This area provide accommodation and support for people with dementia who can no longer live safely at home and require a secure environment to prevent wandering. In a secure dementia specific hostel, people can live as independently as possible but get help with laundry, meals and personal care such as dressing and bathing. 3. Residential Care Fees When you move into an aged care home, you may be asked to make two types of payments: daily residential fees and accommodation payments. a) Residential basic daily fees contribute towards your daily living costs, such as nursing and personal care, meals, linen and laundry, heating and cooling. Some residents may be asked to pay an income-tested fee, depending on their income and level of care. This fee is paid directly to the aged care home as part of the resident s daily fee. b) There are two kinds of accommodation payment: Accommodation bonds if you require low-level care or an extra service place with low or high care level needs. Accommodation charges, if you require high-level care. Helpful services 1. Housing NSW Phone 1300 HOUSING (1300 468 746) for assistance or advice when applying for social housing or for more information or visit your local office in Dee Why: Visit: 17A/18 Ground Floor 818 Pittwater Road Dee Why NSW 2099 Ph: 9971 3600 Website: housing.nsw.gov.au Housing Pathways In April 2010, new housing application system known as Housing Pathways was implemented to make applying for housing assistance easier, simpler and fairer. Applicants can now apply for both, public or community housing by filling out a single form. A single statewide waiting list, the NSW Housing Register, has also been created under the Pathways initiative. Under Housing Pathways, the social housing sector which consists of public, community and Aboriginal housing, aims to provide secure, appropriate and affordable housing opportunities and assistance to all sections of the community with housing needs. There are a range of housing assistance options available, including: Private rental assistance products Private rental subsidies Temporary accommodation Emergency temporary accommodation Supported and crisis accommodation Affordable housing Social housing. 63 63

Applicants on the NSW Housing Register can contact either a Housing NSW office or the office of one of the participating community housing providers to find out where their application is up to or change their personal details. housingpathways.nsw.gov.au/ 2. Northern Area Tenants Service Free and confidential advice, advocacy and support for all tenants in Northern Sydney. Ph: 9884 9605 during their opening times listed below: Mon 9am 2pm; Tues 9am-5pm; Thurs 9am-5pm; Fri 9am-2pm Fax: 9884 8766 PO Box 218, Chatswood NSW 2067 Website: tenants.org.au/ 3. Link Housing Ltd Registered Community Housing Provider formed by the merger of North Shore Community Housing, Garrigal Housing Association, and Ryde Hunters Hill Community Housing in 2011. It was awarded 218 dwellings through the Nation Building Economic Stimulus Program and these dwellings were delivered from August 2010 through to July 2011. Visit: Level 12/815 Pacific Highway CHATSWOOD 2067 Ph: 9412-5111 Fax: 9412-2779 Website: linkhousing.org.au 4. The Aged Care Rights Service Inc (TARS) The Aged-Care Rights Service (TARS) provides non-legal advocacy for residents of Commonwealth funded hostels and nursing homes, recipients of Commonwealth funded in-home aged care in NSW, and legal advice and advocacy for residents of self-care retirement villages. The Older Persons Legal Service (OPLS) provides legal advice, assistance and education for older people throughout NSW who are socially or economically disadvantaged. This service covers: consumer issues, human rights, social security/welfare, Power of Attorney, Guardianship. TARS services, publications and education sessions are provided free of charge. Visit: Level 4, 418a Elizabeth St Surry Hills NSW 2010 Ph: 9281 3600 Toll Free: 1800 424 079 Website: tars.com.au 5. Centrelink Financial Information Service This service assists retirees with information about the aged pension and the impact of income and assets on their eligibility. It is very useful to talk to them when making decisions about superannuation and other investments on retirement. They also have a number of useful publications and fact sheets available through the website for those planning for or needing help with retirement. Visit: 660-664 Pittwater Rd, Brookvale 2100 Ph: 13 23 00 Web site: centrelink.gov.au (Choose the option Individuals, then Retirement ) 64 64

65 65 6. Senior s Information Service Information and referral regarding housing options, concessions, home support, volunteering and other services available to seniors. Funded by the NSW Department of Ageing, Disability and Home Care. Ph: 13 12 44 Website: seniorsinfo.nsw.gov.au 7. COTA (NSW) Council on the Ageing The peak body providing community information, education and social policy. Ph: 9286 3860 Website: cotansw.com.au 8. Retirement Village Association Peak industry body for the retirement village industry. Ph: 1800 240 080 Website: rva.com.au 9. The Combined Pensioners and Superannuants Association of NSW This organisation works to improve the living standards, community services and lifestyle choices of older people. Information about tenancy and housing options available. Visit: 9/28 Foveaux St Surry Hills NSW 2010 Ph: 9281 3588 or 1800 451 488 Email: cpsa@cpsa.org.au Website: cpsa.org.au 10. The Law Society of NSW Solicitor Referral Service. Referral to a solicitor willing to undertake legal work with retirement village contracts etc. Referrals can also be made online. Visit: Level 5, 170 Phillip St Sydney NSW 2000 Ph: 9926 0300 Email: ereferral@lawsociety.com.au Website: lawsociety.com.au 11. New South Wales Aged Care Online Directory. Information on aged care accommodation and services available in NSW Website: agedcareonline.com.au 12. Aged & Community Care Information Line. Information from the Department of Health & Ageing on Commonwealth funded Residential Aged Care (nursing homes, hostels and respite care), Community Care (including Aged Care Packages and Community Care services such as home help and meal services) and other ageing support programs. Publications available include Entry to Aged Care Pack: 5 Steps to Entry into Aged Care and Asset Assessment Form for Residential Care. Ph: 1800 500 853 Website: agedcareaustralia.gov.au 13. Seniors Portal Federal Government website for over 50s - includes information about housing options and financial planning. Website: seniors.gov.au

14. Northern Sydney Commonwealth Respite & Carelink Centre. Northern Sydney Commonwealth Respite & Carelink Centre incorporates: Respite for Carers of Young People with Severe or Profound Disabilities Initiative. Respite for Ageing Carers of People with Disabilities through the Ageing Carers Project. If you need respite Free call 1800 052 222 Ph: 8405 4400 Fax: 8405 4455 PO Box 564 St Leonards NSW 1590 Email: nscarers@nsforum.org.au Seniors equity release loans It is now acknowledged that many seniors can expect to face a savings shortfall in their retirement. There are many options to consider that may address this including: Selling the home and downsizing to a smaller one Borrowing from the family Adjusting your lifestyle to reduce daily expenses Returning to the workforce Releasing some of the equity from the sale of a portion of the property Releasing some of the equity in the home or investment property via an equity release mortgage This last option is becoming increasingly popular and typical uses of such funds are: A holiday, travel, or purchase of a car Home maintenance and improvements Long-term care or medical expenses Income supplement Debt consolidation Supporting children or grandchildren Reverse mortgage or Seniors Finance Equity Release Loans are designed for people who own a home and are over 65 years of age. A Reverse Mortgage is currently the most common Seniors Equity Release Product in Australia. With a reverse mortgage, you use the equity in your home to borrow money. You can take the loan as a lump sum, in a regular income stream, as a line of credit or as a combination of these options. Reverse mortgages are not usually designed for the borrower to repay their loan during their lifetime, except by payment of further fees. Accommodation Bond Loans have been designed to enable consumers to access some of the equity locked up in the family home for the purpose of meeting the cost of an aged care bond obligation. Home Reversion Schemes are relatively new in Australia. They are currently only available if you are aged 60 or over and live in certain areas in Sydney or Melbourne. With a Home Reversion Scheme, you sell a proportion of equity in your home while you still live there. You receive a lump sum payment in exchange for a fixed proportion of the future value of your home. As with any financial decision, it is essential to seek independent advice to ascertain all immediate and future fees and costs associated with the loan. 66 66

67 67 Senior Australians Equity Release Association of Lenders (SEQUAL) An Association of Lenders which provides information and advice to seniors on equity release loans and acts as a watchdog in this sector. T: (02) 9858 1179 Email: info@sequal.com.au Website: sequal.com.au Seniors Finance Australia A one stop shop that can assist seniors with free assessments and information on seniors finance products - reverse mortgage, home equity release loans for Seniors Australia wide. T: 1300 881 807 Email: lifetimeloan@seniorsfinanceaustralia.com.au Website: seniorsfinanceaustralia.com.au Retirement villages & residential aged care facilities on the northern beaches This section lists retirement villages and nursing homes in the northern beaches suburbs covered by the local government areas of Manly, Warringah and Pittwater. Retirement villages and hostels can be operated by private or community organisations, run by church/ charity non-profit organisations, or can be resident funded. Church and non-profit retirement villages are operated mainly on either a rental or donation basis. However, some villages have a mixture of legal arrangements and it may also cater for those with assets. Resident funded retirement villages are for people who have assets and wish to fully fund their accommodation by the purchase of a title or contractual rights. Some of the villages have residential aged care facilities on site (hostels and nursing homes). However these facilities can also be located and run separately to retirement villages. The low level care facilities (hostels) and high level care facilities (nursing homes) are also listed in this section. This directory attempts to give you sufficient background as to the location, facilities and services of the villages to enable you to reflect on your particular needs and make comparisons before researching further. Please note that the contact details and other information may have altered since the printing of this publication.

RETIREMENT VILLAGES Allambie Heights Allambie Heights Village 3 Martin Luther Place Allambie Heights NSW 2100 ph: 9975 5800 fax: 9451 2017 e: general@alhvillage.com.au w: alhvillage.com.au Management: Allambie Heights Village Ltd Level of Care: self care, low level care, ageing in place, respite, safe dementia specific service. Accommodation: ILUs - 57 studio, one and two bedroom; low level/aged care: 42 all with en-suites, balcony or patio, some with kitchenette. Nearest Shops: Kiosk in retirement village, Allambie Heights shopping centre. Other: Village bus, Internet/Library suite, recreational activities room, workshop, community hall, landscaped gardens. Contract Conditions: Self care: Loan / Licence agreement; Aged care: Resident agreement. Entry costs and weekly fees on application. Druid s Court 2 Martin Luther Place Allambie Heights NSW 2100 ph: 8977 8892 fax: 8977 2940 Site Services Manager: Alan Reed e: a.reed@sunnyfield.org.au Management: Sunnyfield Independence PO Box 886, Brookvale NSW 2100 Level of Care: self care Accommodation: ILUs - 20 one bedroom Contract Conditions: Residence and Service contracts Entry costs and weekly fees on application. Fred Hutley Village 183 Allambie Rd Allambie Heights NSW 2100 ph: 9975 3605 fax: 9975 3605 e: fredhutleyvillage@bigpond.com Operator: Fred Hutley Village Management: Residents Committee Level of Care: self care Accommodation: ILUs -108 self-contained units including 96 bedsitters (single) and 12 one bedroom (doubles). Nearest Shops: Walk to Allambie shops, bus to Warringah Mall. Other: Library, resident s lounge. Contract Conditions: Rental Entry costs and weekly fees on application. 68 68

69 69 Scalabrini Village 167 Allambie Rd Allambie Heights NSW 2100 ph: 8977 1600 fax: 9452 6122 e: svallambie@scalabrini.com.au w: scalabrini.com.au Management: Catholic Health Care & Scalabrini Fathers Level of Care: self care, low and high care/ aged care. Accommodation: ILUs - 12 one & two bedroom units; low care (hostel) - 23 beds; high care (nursing home) - 48 beds. Nearest Shops: Allambie village shops Other: Cultural affiliation Italian Entry costs and weekly fees on application. William Charlton Village 181 Allambie Rd Allambie Heights NSW 2100 ph: 9451 6686 fax: 9451 3610 e: christinem@bensoc.org.au w: bensoc.org.au Management: Benevolent Society Head Office Ph: 9339 8000 Level of Care: self care Accommodation: ILUs - 54 Studio and one bedroom units. Nearest Shops: Allambie Shopping Centre. Other: Public bus outside door, recreation rooms, Senior Broadbank kiosk, library and extensive gardens. Contract Conditions: Rental Entry Requirements: Minimum age 65 on full aged pension. Asset test applies. Entry costs and weekly fees: Please call for details. Avalon Avalon House 14-16 John St Avalon NSW 2100 ph: 9973 0900 fax: 9973 0950 e: avalonhouse@thc.net.au w: thompsonhealthcare.com.au Management: Thompson Health Care Level of Care: low level care and high level care, dementia specific care Accommodation: ALUs - 24 low care beds Extra Services; 54 high care beds (10 secure dementia beds). Other: Secure garden, kiosk, facility bus, hairdressing salon, inhouse movie theatre. Contract conditions: Please call for details. Pittwater Palms Village 82 Avalon Pde Avalon NSW 2107 ph: 9918 9000 fax: 9918 0699 Sales Enquiries: 13 28 36 w: aveo.com.au Management: Pittwater Palms Management Pty Ltd Level of Care: self care; assisted living apartments; short term respite care available Accommodation: ILUs - 127 one, two and two plus study bedroom; ALUs 40. Nearest Shops: walk to Avalon village Other: Kiosk, facility bus, golf course, bowls and beach nearby Contract Conditions: Strata Titled Entry costs and weekly fees on application.

Bayview Aveo Bayview Gardens 36-42 Cabbage Tree Rd Bayview NSW 2104 ph: 9997 4588 fax: 9997 8988 Sales Enquiries: 13 28 36 e: bayviewmanager@aveolivewell.com.au w: aveo.com.au Management: Aveo Level of Care: self care; assisted living; high care facility adjacent (Bayview Gardens nursing home). Accommodation: ILUs - 75 one bedroom, 155 two bedroom and 38 three bedroom; ALUs - 20 studio and 18 one bedroom. Respite available. Nearest Shops: Mona Vale village 1.5km Other: Small pets welcome. On site restaurant, communal facilities. hairdressing salon. Contract Conditions: 99 year lease Entry costs and weekly fees on application. Aveo Minkara Resort 10 Minkara Rd Bayview NSW 2104 ph: 9979 5035 fax: 9979 5032 Sales Enquiries: 13 28 36 e: minkaramanager@aveolivewell.com.au w: aveo.com.au Management: Aveo Level of Care: self care, assisted living, high care onsite (Minkara nursing home) Accommodation: ILUs/ ILVs - 159 one, two & three bedroom; ALUs - 43 one & two bedroom. Nearest Shops: Kiosk on site, Mona Vale Village Other: Small pets welcome, swimming pool, gym, golf and crocket lawn, internet café, social club and theatrette, facility bus, hairdressing salon. Contract Conditions: Leasehold Entry costs and weekly fees on application. Aveo Peninsula Gardens 79 Cabbage Tree Rd Bayview NSW 2104 ph: 9979 5515 fax: 9979 5832 Sales Enquiries: 13 28 36 w: aveo.com.au Management: Aveo Level of Care: self care; assisted living apartments. Accommodation: ILUs - 73 one, one & half, and two bedroom; ALUs - 38 studio/ one bedroom Nearest Shops: Mona Vale village 1.5km Other: Small pets allowed conditions apply. On site restaurant, communal facilities. hairdressing salon, pitch and putt golf course, croquet lawn, gym, art & craft studio, potter s room and heated indoor swimming pool and spa. Contract Conditions: Leasehold Entry costs and weekly fees on application. Belrose Belrose Country Club 2 Dawes Rd Belrose NSW 2085 ph: 9975 1237 e: belroseinfo@retireaustralia.com.au Management: RetireAustralia w: retireaustralia.com.au Level of Care: self care, assisted living Accommodation: ILUs: 200 one, two and three bedroom; Serviced apartments: 28 one bedroom. Nearest Shops: Glenrose and Forestway shopping centres 2km. Other: Pets allowed. Contract Conditions: Strata Title Entry costs and weekly fees on application. 70 70

71 71 Glenaeon Retirement Village Glenaeon Ave Belrose NSW 2085 ph: 9450 2466 e: heather.potts@llprimelife.com w: primelife.com.au Management: Lend Lease Prime Life Level of Care: self care, assisted living Accommodation: ILUs - 136 two bedroom and 85 three bedroom; Serviced apartments - 50 one bedroom. Nearest Shops: Glenrose shopping centre nearby. Other: Pets allowed as approved by Manager Contract Conditions: Lease agreement Entry costs and weekly fees on application. Wesley Gardens Aged Care 2B Morgan Rd Belrose NSW 2085 ph: 9452 3022 fax: 9975 2759 e: tracyd@nsr.unitingcare.org.au w: unitingcareageing.org.au Management: UnitingCare Ageing Level of Care: low level and high care, dementia specific - low and high care, respite 1 bed low care and 1 bed dementia specific low care. Accommodation: Low care non dementia 108 single rooms with ensuite; Dementia 59 single rooms with ensuite; high care 140 beds (72 nursing home beds, 2 and 4 beds shared accommodation and 68 dementia specific beds, single room with ensuite). 20 Transitional Aged Care beds (requires a referral from Social Worker at Hospital) Nearest Shops: Glenrose and Forestway shopping centres close by. Contract Conditions: Resident Agreement. Entry costs and weekly fees on application. Brookvale Alexander Aged Care Facility 16 Victor Rd Brookvale NSW 2100 ph: 9905 4154 fax: 9938 2984 e: ddon@alexander.org.au Management: Armenian Rest Home Association Level of care: ageing in place, low level and high care Accommodation: ageing in place - 17 beds, 12 low care/ hostel apartments (Spitak Apartments); high care - 41 beds. Nearest Shops: bus to Dee Why village Other: Armenian residents, other nationalities welcome. Contract Conditions: Please call to enquire. Collaroy Warringah Place 1039 Pittwater Rd Collaroy NSW 2097 ph: 9971 1933 fax: 9971 4155 Management: Aged Care Plus (Salvation Army Aged Care Services) http://agedcare.salvos.org.au Level of Care: self care, assisted living Accommodation: ILUs - 64 one and two bedroom; Serviced apartments 44 Nearest Shops: Collaroy Beach Village Other: Chapel, library, activity room, swimming pool, hairdressing salon. Contract Conditions: Lease agreement Entry costs and weekly fees on application.

Cromer Maybrook Manor 6 Jersey Pl Cromer NSW 2099 ph: 1800 72 71 70 e: maybrook@retire.com.au w: retire.com.au Management: Stockland Level of Care: self care Accommodation: ILUs: 98 from studio to three bedroom Nearest Shops: Local shop 200m, bus to Dee Why village, Manly and CBD Contract Conditions: 99 year lease and rental options also available. Entry costs and weekly fees on application. Willandra Retirement Village 81 Willandra Rd Cromer NSW 2099 ph: 9982 4766 fax: 9981 2385 e: retirementliving@australianunity.com.au w: australianunity.com.au Management: Australian Unity Sales Enquiries: 9971 8035 Level of Care: self care, assisted living Accommodation: ILUs - 225 one, two & three bedroom; Serviced apartments 43. Willandra Bungalows 51 Little Willandra Rd Cromer NSW 2099 e: retirementliving@australianunity.com.au w: australianunity.com.au ph: 9984 9911 fax: 9981 2385 Sales Enquiries: 9971 8035 Level of Care: self care bungalows Accommodation: 90 two and three bedroom self care bungalows. Nearest Shops: Narraweena Village 1km Contract Conditions: Leasehold Entry costs and weekly fees on application. Dee Why Dee Why Gardens 155 Fisher Rd North Dee Why NSW 2099 ph: 1800 155 171 e: gjones@becton.com.a w: www.deewhygardens.com.au Management: Becton Living Level of Care: self care, assisted living Accommodation: ILUs - 208 one bedroom, one bathroom or two bedroom, two bathroom; Serviced apartments: 25 Nearest Shops: Dee Why Village. Other: pets allowed (self care units only) under special circumstances. Contract Conditions: 99 year lease Entry costs and weekly fees on application. MacDonald Homes 74 & 86 Oaks Ave and 85 Howard Ave Dee Why NSW 2099 ph: 9977 7366 w: unitingcareageing.org.au Management: UnitingCare Ageing Level of Care: self care Accommodation: ILUs - 20 one bedroom and 4 two bedroom Nearest Shops: walk to Dee Why village Contract Conditions: Rental Entry costs and weekly fees on application. 72 72

73 73 Oceangrove Seniors Living Village 8 Dee Why Pde Dee Why NSW 2099 ph: 9972 5490 fax: 9972 5491 e: info@oceangrovedeewhy.com.au w: oceangrovedeewhy.com.au Management: Dee Why RSL Club Ltd. Level of Care: self care Accommodation: ILUs - 76 one, two and three bedroom apartments. Nearest Shops: walk to Dee Why village Other: Pets allowed as approved by Manager Contract Conditions: Leasehold Entry costs and weekly fees on application. Pacific Lodge Aged Care Hostel 15 Fisher Rd Dee Why NSW 2099 ph: 9982 8477 fax: 9982 9174 w: agedcare.salvos.org.au Management: Aged Care Plus (Salvation Army Aged Care Services) Level of Care: low level care, respite Accommodation: 59 rooms (33 with en-suite, others with share bathrooms). Nearest Shops: walk to Dee Why village Other: Alcohol not allowed. Contract Conditions: Resident agreement. Entry costs and weekly fees on application. Forestville Living Care Forestville Retirement Village & Alexander Campbell House 51-73 Cook St Forestville NSW 2087 Accommodation Manager: Helen Finn ph: 8719 2663 or 8719 2662 e: accommodations@livingcare.org.au Alexander Campbell House (Hostel) ph: 9452 5878 fax: 9451 9605 Management: Living Care (The Churches of Christ Property Trust) Head Office: 8719 2603 fax: 8719 2604 Level of Care: self care; assisted living Accommodation: ILVs - 32 one bedroom; Low care (hostel) - 34 beds, 1 respite bed. Nearest Shops: walk to Forestville Village, bus to Forestway, Chatswood or Warringah Mall. Other: private gardens, clubhouse, hairdresser. Pets not allowed. Contract Conditions: self care Loan & licence agreement Entry costs and weekly fees on application. St David s Village 45 Cook St Forestville NSW 2087 ph: 8977 8200 fax: 8977 8218 e: stdavids.village@arv.org.au Management: Anglican Retirement Villages Head Office ph: 9421 5333 Sales Enquiries: 1300 111 278 e: sales@arv.org.au w: arv.org.au Level of Care: self care, assisted living. Accommodation: ILUs/ ILVs - 90 one, two and three bedroom; Low care hostel - 40 beds (Brian Watt Lodge). Nearest Shops: Forestville Village. Other: Garden, chapel, kiosk, facility bus, hairdressing salon. Contract Conditions: Loan Licence Agreement. Entry costs and weekly fees on application.

Tredinnick Village 75 Cook St Forestville NSW 2087 Admissions/Enquiries: 9452 3022 Manager: Anne Kalra ph 9975 7078 e: annek@nsr.unitingcare.org.au w: unitingcareageing.org.au Management: UnitingCare Ageing Level of Care: Self care Accommodation: ILUs - 60 one bedroom Nearest Shops: Forestville/ Forestway Contract Conditions: Loan and licence agreement. Ingoing contribution and recurrent fortnightly charges. No cost for application for accommodation. Frenchs Forest Eurobodalla Frenchs Forest 11 Aquatic Dr Frenchs Forest NSW 2086 ph: 9997 2543 fax: 9997 1156 Management: Eurobodalla Homes Charitable Organisation Level of Care: self care Accommodation: ILUs: 28 one bedroom Nearest Shops: Skyline shops approx 1km, Allambie shops nearby Other: Community hall. Close to bus. Residents invited to be involved in fundraising activities. Long waiting lists. Contract Conditions: Rental Entry costs and weekly fees on application. Manly Wesley Heights Aged Care Facility 47 Birkley Rd Manly NSW 2095 ph: 9977 7366 fax: 9977 1787 e: wesleyheights@nsr.unitingcare.org.au w: unitingcareageing.org.au Management: UnitingCare Ageing Level of Care: self care, low care and high level care (nursing home) onsite Accommodation: ILUs - 94 studio, 6 one bedroom. Low care - 61, high care - 60. 2 respite beds; Nearest Shops: Fairlight shops, bus to Manly, Balgowlah and Warringah Mall Other: Birds allowed. Waiting list (no deposit). Contract Conditions: Contract for Independent Living, High and Low Care Entry costs and weekly fees on application. Manly Vale Windsong at Manly Aged Care Facility 5-13 King St Manly Vale NSW 2093 ph: 9951 0400 fax: 9951 0488 e: windsong@cookccare.com.au w: cookcare.com.au Management: Cook Care Group Level of Care: low level and high level care/ aged care; secure dementia care. Accommodation: Low care - 10 Extra Services beds; high care - 72 beds in total; double rooms with en-suites (18 secure dementia beds); respite care available. Nearest Shops: Balgowlah village Other: Facility bus, hairdressing salon. Contract Conditions: Upon application Entry costs and weekly fees on application. 74 74

75 75 Mona Vale Charles O Neill Village 35 Vineyard St Mona Vale NSW 2103 ph: 9997 5100 fax: 9979 7340 e: jthomas@chcs.com.au w: catholichealthcare.com.au Management: Catholic Health Care Level of Care: self care Accommodation: ILUs - 28 one bed studio apartments. Colocated with George Mockler (low care - see below) Nearest Shops: Mona Vale village. Other: Garden, community hall, close to beach. Contract Conditions: Leasehold Entry costs and weekly fees on application. George Mockler House 99 Elimatta Rd Mona Vale NSW 2103 ph: 9997 5100 fax: 9979 7340 e: stephanieb@chcs.com.au w: catholichealthcare.com.au Management: Catholic Health Care Level of Care: low level care. Accommodation: 28 rental units, bedsitter 2 people share bathroom. Co-located with Charles O Neil Village (independent living - see above) Nearest Shops: Mona Vale village and Warriewood Square Other: Landscaped garden, community hall, hairdressing salon, close to beach. Contract Conditions: Residential Tenancy agreement Entry costs and weekly fees on application. Pittwater Village 16-32 Mona Vale Rd Mona Vale NSW 2103 ph: 9979 5385 Sales enquiries: 9979 6045 f: 9998 0188 e: Brent.Jeffries@llprimelife.com w: primelife.com.au Management: Lend Lease Primelife Level of Care: Independent Living Only. Accommodation: 9 two bedroom apartments; 1 one bedroom apartment; 52 two bedroom units, 8 one bedroom units. Nearest Shops: Approx. 100m to Mona Vale village Contract Conditions: Strata Title Entry costs and weekly fees on application. Seabeach Gardens 1 Seabeach Ave Mona Vale NSW 2103 ph: 9979 6517 fax: 9979 5043 Sales Enquiries: 9997 1793 e: seabeachgardens@admin.bigpond.com w: baldwincare.com.au Management: Baldwin Care Group Level of Care: self care, assisted living; high care nursing home onsite (Seabeach Gardens Lodge) Accommodation: ILUs - 60 one, two and three bedroom; Serviced apartments - 12 studio and 25 one bedroom Nearest Shops: Mona Vale village. Other: Small pets allowed; Doctor visits; Facility bus, hairdressing salon, gardens, close to beach. Contract Conditions: Leasehold Entry costs and weekly fees on application.

Narrabeen Furlough House 72-90 Ocean St Narrabeen NSW 2101 ph: 9913 7286 fax: 9970 7250 e: furloughhouse@bigpond.com Management: Furlough House Level of Care: self care Accommodation: ILUs - 82 studio/ one bedroom. Nearest Shops: Woolworths, Narrabeen, 2 blocks away from village. Other: Facility bus, function room, library, garden, level walk to beach and transport. No dogs or cats, only birds in cages. Contract Conditions: Rental Entry costs and weekly fees on application. RSL ANZAC Village The War Vets 90 Veterans Pde Narrabeen NSW 2101 ph: 8978 4236 fax: 9982 6604 e: Truus.toia@rsllifecare.org.au w: rsllifecare.org.au PO Box 489 Narrabeen NSW 2101 Management: RSL Life Care Level of Care: self care, assisted living, nursing home onsite (Peter Cosgrove House), dementia specific care, palliative care, mental health, respite. Accommodation: ILUs - 560 one, two, three or four bedroom units; low care - 335 beds. Nearest Shops: kiosk on site, Collaroy Plateau village Other: Facility has its own pets, secure garden, chapel, bus, hairdressing salon. Contract Conditions: Self care Licence agreement. Entry costs and weekly fees on application. W G Taylor Village 156 Ocean St Narrabeen NSW 2101 ph: 9913 7040 fax: 9913 8437 e: wgtaylor.admin@wesleymission.org.au w: wesleymission.org.au Management: Wesley Mission Level of Care: self care, assisted living Accommodation: ILUs 24 one & two bedroom, some with courtyards; low care hostel units - 74 one bedroom and studio; 2 respite beds. Nearest Shops: convenient store nearby, 100m to local shop (encountering steep hill), 1.5km walk to Narrabeen village. Other: Facility bus, garden. No pets only visiting pets allowed. Contract Conditions: Self care - Incoming contribution & resident agreement; Low care - resident agreement; Departure fees apply. Entry costs and weekly fees on application. Newport Eurobodalla Newport 267 Barrenjoey Rd Newport NSW 2106 ph: 9997 2543 fax: 9997 1156 Management: Eurobodalla Homes Charitable Organisation Level of Care: self care Accommodation: ILUs - 31 one bedroom. Nearest Shops: Newport (10 min walk). Other: Community hall. Residents invited to be involved in fundraising activities. Long waiting lists. Contract Conditions: Rental Entry costs and weekly fees on application. 76 76

77 77 Terrey Hills The Pines Retirement Village 32 Booralie Rd Terrey Hills NSW 2084 ph: 8467 9333 fax: 8467 9334 e: agedcare@thc.net.au w: thompsonhealthcare.com.au Management: Thompson Health Care Level of Care: self care, assisted living Accommodation: ILUs - 16 two bedroom; Low care 15 hostel beds; high care facility adjacent (Terrey Hills Nursing Home) 56 beds. Nearest Shops: Terrey Hills, St Ives and Belrose shops nearest. Other: Small pets permitted Contract Conditions: Licence Agreement Entry costs and weekly fees on application. Warriewood Principal Aged Care Seaside 184 Garden St Warriewood NSW 2102 ph: 9997 4247 fax: 9997 6664 Admission Enquiries: 1300 337 341 e: info@principalseaside.com.au w: domainagedcare.com.au Management: Domain Principal Group Level of Care: self care, assisted living, high care onsite (Principal Seaside Nursing Home). Accommodation: ILUs/ILVs and assisted living apartments: 51 one and two bedroom Nearest Shops: Approx 1.5km to Warriewood Square Contract Conditions: Leasehold Entry costs and weekly fees on application. Marcus Loane House - Warriewood Brook 6 14 MacPherson St Warriewood NSW 2102 ph: 9998 3330 fax: 9998 3333 w: warriewoodbrook.com.au Management: Anglican Retirement Villages Head Office ph: 9421 5333 Sales Enquiries: 1300 111 278 Level of Care: ageing in place, self care/ extra service; low level/ aged care; dementia specific care, respite available. Accommodation: ILUs/ ILVs - 64 one, two and three bedroom; Low care - 119 one, two and three bedroom units with en-suites; 51 dementia specific; 2 respite beds & 1 dementia specific respite bed; Stage 3 due for completion 2012 for total of 260 residences.. Nearest Shops: Close to Warriewood Square and Mona Vale village Other: Chapel, facility bus, hairdressing salon Contract Conditions: Self care - Loan/ Licence agreement; low care Resident agreement. Entry costs and weekly fees on application.

Nursing homes Allambie Heights Scalabrini Village Nursing Home 167 Allambie Rd Allambie Heights NSW 2100 ph: 8977 1600 fax: 9452 6122 Management: Catholic Health Care Details: 48 high care beds. Respite available. Self care and low care facility onsite. Other: All exits alarmed. On bus route. Cultural affiliation Italian. Other nationalities welcome. Avalon Avalon House 14-16 John St Avalon NSW 2100 ph: 9973 0900 fax: 9973 0950 e: avalonhouse@thc.net.au Management: Thompson Health Care Details: 54 high care beds (10 secure dementia beds). Aged Care Home (low care) onsite. Other: Secure garden, in-house movie theatre. Bayview Bayview Gardens Nursing Home 90 96 Annam Rd Bayview NSW 2104 ph: 9999 1591 fax: 9999 1207 Management: Aged Care Services Australia Group Details: 60 high care beds (30 secure dementia beds). Retirement Living facility adjacent (Aveo Bayview Gardens) Other: Some exits alarmed. On bus route. Secure garden, facility bus, hairdressing salon. Aveo Minkara Aged Care Facility 10 Minkara Rd Bayview NSW 2104 ph: 9979 9066, fax: 9979 9104 Management: Aveo Details: 51 high care beds. Retirement Living facility onsite (Aveo Minkara Resort). Other: All exits alarmed. Private transport or taxi from Mona Vale. Belrose Wesley Gardens Aged Care 2B Morgan Rd Belrose NSW 2085 Ph: 9452 3022 fax: 9975 2759 Management: UnitingCare Ageing Details: 72 high care beds - 2 and 4 bed shared accommodation; 68 dementia specific beds - single room with ensuite. Respite care available. Low level aged care non dementia onsite. Other: On bus route. Facility has its own pets, bus, chapel, and hairdressing salon. Brookvale Alexander Aged Care Facility 16 Victor Rd Brookvale NSW 2100 ph: 9905 4154 fax: 9938 2984 e: ddon@alexander.org.au Management: Armenian Rest Home Association Details: 41 high care beds. Ageing in place and low care hostel onsite. Other: All exits alarmed. Uphill walk from bus. Cultural affiliation - Armenian residents; other nationalities welcome. 78 78

79 79 Collaroy Plateau Plateau View Aged Care Facility 7-11 Veterans Pde Collaroy Plateau NSW 2098 ph: 9982 4138 fax: 9972 3559 e: plat_view@bigpond.com Private operator: Jonathon Shteinman Details: 46 high care beds. Respite available. Other: All exits alarmed. On bus route. Manly Wesley Heights Aged Care Facility 47 Birkley Rd Manly NSW 2095 ph: 9977 7366 fax: 9977 1787 Management: UnitingCare Ageing Details: 60 high care beds. Self care and low care facility onsite. Other: All exits alarmed. On bus route. Nursing Home has a dog. Manly Vale Manly Vale Aged Care Facility Cnr Condamine & Gordon St Manly Vale NSW 2093 ph: 9949 1911 fax: 9948 7468 Management: Hardi Nursing Home management Pty Ltd Details: 100 high care beds/ 4 bed double rooms, 2 storeys. Other: All exits alarmed. On bus route. Facility has its own pets, facility bus. Windsong at Manly Aged Care Facility 5-13 King St Manly Vale NSW 2093 ph: 9951 0400 fax: 9976 0488 e: windsong@coockcare.com.au Management: Cook Care Group Details: 72 high care / extra service beds (18 dementia specific). Double rooms. Aged Care Home (low care) onsite. Other: Secure garden, facility bus, hairdressing salon. On bus route. Mona Vale Mona Vale House 33 Bassett Street East Mona Vale NSW 2103 ph: 9910 7900 fax: 9910 7950 e: monavale@thc.net.au Management: Thompson Health Care Details: 64 high care/ extra service beds (14 secure dementia beds). Has single and double rooms with en-suite. Other: Bus stop outside. Secure garden, facility bus, hairdressing salon. Ocean View Aged Care Facility 2 Jenkins St Mona Vale NSW 2103 ph: 9997 5448 fax: 9979 5560 Management: BCP Health & Aged Care Details: 49 high care beds, respite available. Other: All exits alarmed. On bus route. Peninsula Nursing Home 50 Golf Ave Mona Vale NSW 2103 ph: 9997 5986 fax: 9979 8791 Management: Cook Care Group Details: 70 high care beds (38 secure dementia beds). Other: Facility has its own pets, secure garden, facility bus. Walk from bus stop. Seabeach Gardens Lodge 26 Darley St Mona Vale NSW 2103 ph: 9997 6383 fax: 9997 8598 Management: Baldwin Care Details: 33 high care beds. Respite available. Retirement Living facility onsite. Other: All exits alarmed. Walk from bus.

Narrabeen Peter Cosgrove House Nursing Home, RSL ANZAC Retirement Village, The War Vets 90 Veterans Pde Narrabeen NSW 2010 ph: 9982 6666 fax: 9982 5906 e: pchadmin@rsllifecare.org.au Management: RSL Life Care Details: 161 high care beds /extra service (80 secure dementia, 5 booked respite beds). Retirement Living facility onsite Other: On bus route. Narraweena Palm Grove Nursing Home 71A McIntosh Rd Narraweena NSW 2099 ph: 9971 5389 fax: 9981 3252 w: palmgrove.rivierahealth.com.au Management: BCP Health & Aged Care Details: 54 high care beds. Respite available. Other: On bus route. North Manly Austral House 4 Austral Ave North Manly NSW 2100 ph: 9939 1288 fax: 9905 9457 Management: BCP Health & Aged Care Details: 35 high care secure dementia beds - female only. Other: All exits alarmed. Walk to bus stop. Terrey Hills Terrey Hills Nursing Home 42 Booralie Rd Terrey Hills NSW 2084 ph: 9450 1719 fax: 9450 1227 Management: Thompson Health Care Details: 56 high care beds/ double rooms. Self care and low care hostel adjacent (The Pines Retirement Village). Currently under construction to provide 130 beds in 2012. Other: Secure garden, hairdressing salon, bus. Facility has its own pets. Warriewood Principal Seaside Nursing Home 184 Garden St Warriewood NSW 2102 ph: 9997 4633 fax: 9997 6664 Admission Enquiries: 1300 337 341 Management: Domain Principle Group Details: 55 high care beds. Respite available. Retirement Living facility onsite. Other: Main door alarmed. Secure garden, facility bus, hairdressing salon. On bus route. 80 80

81 81 Checklist for researching accommodation This checklist has been compiled to assist you when you begin looking into your accommodation options (in particular - retirement villages). Depending on your needs and circumstances, ask yourself these questions: General 1. Why do I wish to move from my existing home? Keep in mind - There are services to assist with social contact or lack of confidence or infirmity 2. If it is because of recent bereavement, have I allowed enough time before making the decision to move? 3. If the housework, gardening and general maintenance in my home have become too much to cope with, have I considered other service options such as local government help or handyman help? Keep in mind - Having a service also involves managing it! 4. Would I stay in my own home if these problems could be overcome? Keep in mind - Some other considerations are: social contact, security, mobility, design of house 5. Have I considered other options such as buying a smaller unit in my present neighbourhood? Keep in mind - Location in familiar surroundings is important to many people, but it is not the only one 6. If I am moving to be near my family, am I certain they will remain in that area? If they move again, how easy will it be for me to move out of the village? Keep in mind - Moving involves disruption, cost and change of social contacts 7. If friends have moved into a retirement village and are happy there, will the lifestyle in the village necessarily suit me? Keep in mind - This is a very significant indicator if they are close friends of long standing. However, question them about it! 8. Have I looked at a number of villages to compare the facilities and financial arrangements? Keep in mind - This may be a tedious process, but important aspects of your future life will depend on your choice 9. Have I talked to residents living in the retirement village I prefer, to find out first-hand the details of this type of living? Keep in mind - It is reasonable to expect village management to put you in touch with residents with circumstances similar to your own. But remember also that some residents have axes to grind 10. Does this village have a philosophy or way of life that I will be happy with? What alterations in my existing lifestyle will need to be made to comply with the village opportunities, regulations or restrictions? Keep in mind - Most villages will offer a high sounding statement of philosophy; you need to get some independent evidence about the reality. Moving out of a family home into a village inevitably means living in closer contact with others and accepting some rules 11. Does the village have the atmosphere I would like to live in? Keep in mind - The village manager knows that you need to try it more than once, so go back several times for a leisurely look 12. Are the staff friendly without being patronising? Keep in mind - This can be judged best by observing how they treat existing residents, not by how they treat you as a visitor 13. Do staff and other residents accept sexuality as a natural part of life? Keep in mind - In many villages, women outnumber men; this can influence attitudes among residents 14. Would I be able conveniently to keep up my involvement in church, bowling club, book club, pokies etc? Keep in mind - Most authorities consider involvement in the community more beneficial than village-centred activities 15. Have I asked all the questions of concern to me, and have I received satisfactory answers from the village I have chosen as my first preference? Keep in mind - Good village managers will want you to clear up all uncertainties before you make a decision. It is against their interest to have unhappy residents

16. Have I returned to the village to discuss any additional issues raised by my family and legal advisers on matters I feel need clarification? Keep in mind - If you are comfortable about it, take your family along 17. Am I receiving appropriate legal advice or am I relying on friends or trusting the management of the village? Is my solicitor one with expertise in this area? Keep in mind - The Law Society will advise you 18. Is the chosen village accessible to my friends and family? Keep in mind - Apart from any rules, your friends will only visit you if they sense a welcoming atmosphere in the village 19. What restrictions are there on my opportunity to work from or conduct a business in my unit? Keep in mind - Other residents are not likely to take kindly to extra movements of people or cars. Unit plans or government regulations may restrict such activity Health and Welfare Concerns 20. Will I be requested to supply a medical certificate or report to certify my ability to live independently? Keep in mind - If you feel affronted by such a request, a second move in quick succession would be very disrupting in your life 21. Will I need to provide documentation of my medical conditions and medications, and if so, who will have access to it? Keep in mind - The village should have very restrictive rules about access to any personal information 22. Will I need to agree to a medical examination as a condition of entry? 23. Are housekeeping and meal services available? If so, are they provided by a local government agency or the village? Keep in mind - Government provides a Home and Community Care service; this may be an option, but make sure it goes into the village 24. What is the cost of this service to me? 25. If meals are provided in the communal dining room, are friends able to attend? Keep in mind - The trend is to provide several smaller dining rooms. This may be more attractive to your friends 26. Is there a registered nurse available 24 hours per day? Keep in mind - This is likely to be a costly option 27. What nursing services are provided? Is there a guarantee that this service will continue, and what is the cost? Keep in mind - A residential aged care facility does not necessarily cater for nursing care, so it may not have nursing staff 28. Is there an effective emergency call system 24 hours per day in the unit, and who backs it up? 29. Am I permitted to have my own doctor? If the village has its own medical consultant, how often does he/she attend? 30. Who makes the decision that I am unable to cope in either an independent living unit or residential aged care facility? What say do I have in this decision? 31. In the case of units other than those under Unit Titles, how long is my unit kept in my name if a. I am hospitalised, or b. I need personal/ nursing care? 32. If I become acutely sick, which major hospital is closest to the village? 33. What insurance cover should I have for medical, hospital and ambulance, and why? Keep in mind - Services delivered within a village may not qualify for fund benefits 34. What financial and medical arrangements will apply in the event that I need to move out of my unit for temporary care eg to hospital? Are written details of these arrangements available for me? 35. If I move into a residential aged care facility in the village, are there any restrictions on personal matters such as the quantity of furniture I am permitted to take with me? Keep in mind - Safety in more confined spaces may be a factor 82 82

Activities and Amenities 36. What recreational activities are provided in the village? Are there any limitations on the opportunity to use them, and what are the costs? Keep in mind - Social contact outside the village through recreation is generally considered desirable 37. May I have friends to stay, and are there any conditions governing their stay? 38. Are pets permitted? 39. Are there conditions set down by the village in relation to pets? 40. What type of public, private or village transport is available, how often does it run, and what is the cost? 41. If I go on holiday, how long can I leave my unit, who looks after it, and is there a cost involved? Keep in mind - Maintenance charges are likely to be the main cost consideration 42. Is there a garden area for my use, and who looks after it? Keep in mind - There is likely to be a distinction between garden you can use and space where you can garden 43. Are any alterations proposed to the recreational programs or facilities? 44. What adjustments are made to recreational facilities to cater for older residents who may have some frailty or disability? Building and Construction 45. If the village is not yet completed, what guarantee do I have that what is proposed in the plan is what I will get? Keep in mind - Perhaps you could arrange to have a competent friend check that the builder s plans match the handout information 46. Is there any opportunity for a unit to be custom modified at the plan stage? Keep in mind - The modifications may be held to have no value to the next resident 47. Am I permitted to bring my own building assessor prior to purchase being finalised? Keep in mind - An independent report from the developer s own assessor might be a cheaper alternative 48. How soon after completion must I pay? 49. Who is responsible for maintenance inside or on the units? 50. Does such maintenance include safety maintenance items such as repairs to locks, windows, doors or screens, and what will it cost? 51. If there is a delay in a village repair service for the units, can I get an outside tradesman to do the job? If I do, will the cost be covered from the village maintenance finance account? 52. What financial arrangements have been made by the village for major future structural maintenance or repairs, and who is responsible? Keep in mind - The distinction between different classes of maintenance or repair needs to be carefully spelled out. Updating of installed appliances is a particular case in point. 53. Is a car park facility and storage shed provided and is it in the initial cost? Keep in mind - Car security needs to be considered 54. If not, am I permitted to build one or both? 55. Are there specific areas set aside for such buildings? 56. What security precautions have been taken in the construction of the village as a whole? 57. Are there safety locks or screens on the doors and windows of my unit? Keep in mind - Safety devices must not inhibit rescue by staff in case of fire 58. What type of heating or air conditioning is provided and is there an estimate available of the likely costs of these and other utilities? 59. Is the building accessible in the event that I become disabled and need a wheelchair or walking aid? 60. What internal features related to frailty, such as bath rails, have been built into the units? Keep in mind - Frailty measures may be fitted as standard or fitted as required 61. What building modifications am I permitted to make, e.g. air conditioner, canopy, fence? 62. If I pay for the modifications, what benefit will my capital repayment receive when I vacate the unit? Keep in mind - The cost of modifications is rarely fully reflected in market value 63. What insurance cover do I need to arrange? 64. What insurance cover is there on the common property? 83 83

Financial and Legal Matters 65. What is the in-going capital I must provide for the unit, and for what does this provide? 66. What is the maintenance/service fee, and exactly what does this cover? 67. Who determines the maintenance fee, what input do residents have, and how often is it adjusted? Keep in mind - If your income is subject to fluctuations e.g. due to change of interest rates, you might need a provision to sacrifice capital in place of all or part of monthly payments 68. Will the management provide me with the full list of costs that determine maintenance/service fees? 69. During my stay in the village, will I be provided with a regular statement of these costs? 70. In the case of units other than those under Unit Title, when I vacate my unit or die, when can I, or my estate, expect to receive capital refund entitlement or the proceeds of resale? 71. In the case of units other than those under Unit Title, does my contract contain a clause which identifies a time to elapse before this capital repayment is made? What happens if I need the money to move to another residence outside the village? 72. In the case of units other than those under Unit Title, overall, what proportion of my capital outlay will I, or my estate, receive? 73. Are there deferred management fees; how large are they? 74. Do I receive capital appreciation? 75. Who handles sales of property, and who determines the resale price? 76. Can I dispose freely of my interest in the unit, or are there restrictions as to who can acquire my unit? 77. Do these restrictions have tested legal standing? 78. Is there a charge associated with the sale? 79. Who is responsible for refurbishing when the unit is vacated? 80. Are copies of the village s financial statements made available to residents? Keep in mind - The audited financial report to the Annual General Meeting of a company or association is usually inadequate, particularly for a village which provides several levels of care 81. Is a deposit requested on a unit? If so, how much? 82. What security do I have on my deposit, and under what circumstances will it be refunded? 83. If there is a residential aged care facility in the village and I move into it, when do I receive the capital refund entitlement on my unit or (if it is under Unit Title) will my unit have to be sold? 84. In the event of such a move, what are the new financial schedules with which I would be involved? 85. Do I feel that I am being pressured to sign a contract? 86. What is the type of contract I will enter into? 87. Is a title for the unit supplied? If so, who holds it? Keep in mind - In the ACT, leasehold granted to a community organisation cannot be separated into unit titles 88. What security do I have on my capital investment? 89. What are the duties of the trustees, and who are the trustees? 90. Is there a documented agreement governing maintenance fees, and what do the fees cover? 91. Does the village management provide a copy of the rules covering the village? 92. What protection would I have if the village were taken over by a new organization, which may impose a different philosophy, a new approach to maintenance fees or a revised repayment schedule? Keep in mind - The worst situations are probably bankruptcy of the manager or recovery of debts by a lender against mortgages. This requires legal advice, but you should not be panicked by it as the prospect of such situations arising is very remote. Extract from COTA National Seniors (ACT) web site: cota-act.org.au Date of extract: October 2007 84 84

85 85 Seniors Directory Feedback Survey We would appreciate hearing from YOU! To enable the three Councils Aged Services to plan and design services and information appropriate for you, we are keen to hear your feedback. Please fill in this survey and post it to your Council or fill in the survey on survey monkey https://www.surveymonkey.com/s/seniorsdirectory 1. Please indicate your gender female male 2. Please indicate your age: 55 years to 65 66 to 75 76 to 85 86 to 95 96 plus 3. Where did you get your copy of the directory? Council Library Service Provider A health worker (i.e. nurse or social worker) Event Group Other - please comment 4. Have you contacted a service or group as a result of using the directory? Yes No Please comment 5. What have you found most useful about the guide? Please comment. 6. Have you any suggestions about the style, content and availability of this guide? Please comment Name: Address: Email: Thank you for your time in completing this survey it is much appreciated. Warringah Council DX 9118 Dee Why Pittwater Council PO Box 882, Mona Vale 1660 Manly Council PO Box 82, Manly NSW 1655

Notes Every effort has been made to ensure information is reliable and accurate at the time of printing. However, we would advise readers to make their own enquiries and seek additional information about services they may require. Being listed in this directory does not constitute a recommendation of the service, organisation or facility by participating councils. 87 87

Manly, Warringah & Pittwater Councils Services, Activities & Housing Directory for Seniors 2012-2013 Produced by Warringah, Manly and Pittwater Councils Printed responsibly with environmental integrity