WHO CAN HELP IN SOUTH LAKELAND?

Transcription

1 17 Finkle Street, Kendal Cumbria, LA9 4AB Helpline WHO CAN HELP IN SOUTH LAKELAND? This is a list of organisations providing support for older people in South Lakeland. If you cannot find the information you need from this list or need support in accessing services, please contact us. You can drop in at our Resource Centre at 17 Finkle Street, Kendal, call our Helpline on , or contact us by on helpline@ageuksouthlakeland.org.uk CONTENTS Page Age UK s in and around South Lakeland 2 Consumer Issues 3 Debt, Financial and Legal Advice 4 Equipment to make life easier 3 Grant-giving Foundations 5 Health and Patient Support 5 Housing 7 Safety, Security and Help in the Home 7 State Pensions and Benefits 8 Transport 8 Furniture/Rubbish Collection 9

2 Age UK/Age Concerns in and around South Lakeland Age UK South Lakeland Information, advice, advocacy and support services for people over 50 within South Lakeland District Council boundaries. Age UK Insurance and other Age UK products. Grange Age UK Shop Kendal Age UK Shop Windermere Age UK Shop Kendal Furniture Warehouse (can pick up donated furniture or other goods in South Lakeland) Ulverston Age UK Shop. Advisers available Tues, Weds, Thursday 10am-12noon or Age UK Barrow Age UK Eden HelpDirect AgeUK Lancashire Age UK North Craven Age UK West Cumbria (inc Millom & District) Age UK services for clients within Barrow Borough Council boundaries Age Concern services for clients within Eden District boundaries Services for clients (18+) in Lancaster, Carnforth and surrounding area. Services for older people in Lancaster area. Age Concern services for clients in Settle and surrounds Age Concern services for clients in West Cumbria, Millom and surrounds Advice Hotline Advice Hotline

3 Consumer Issues Cumbria Trading Standards Advice on problems with local traders, consumer rights etc Citizens Advice Information and advice about Consumer Helpline complaints and rights in (formerly Consumer dealing with energy services; Direct) extra support may be available for vulnerable customers Information and advice on dealing with a wide range of consumer issues Equipment to make life easier Occupational Therapy Department, Social Services Red Cross Equipment Loans Sight Advice South Lakeland Provide assessment and certain types of equipment and adaptations to help with daily living and personal care. May provide bath and toilet aids, ramps, lifts, showers. Please note equipment is only free if your needs are assessed as Critical or Substantial. Temporary loan of wheelchairs, bath seats, commodes etc Information, advice and support Resource centre with equipment (if you have a Kendal GP) or for other areas in East of South Lakeland or (for Ulverston & surrounds) For a list of local suppliers of disability equipment and care alarms, contact Age UK South Lakeland at the address or telephone number on Page 1 3

4 Debt, Financial and Legal Advice Citizens Advice Information, advice, advocacy Bureaux for people with debt problems Windermere and in need of legal advice or legal aid support Welfare benefits and general Grange over advice and information Sands service which includes those who are below the age of 50 and thus not eligible for Age UK South Lakeland s services Consumer Credit Counselling Services Christians Against Poverty HMRC (formerly Inland Revenue) Tax Help for Older People (TOP) Free debt advice. Free debt counselling For support with completing tax forms and other queries. Will pass details to local tax office for home visits. Kendal Tax Office Enquiry Centre, South Lakeland House. Tuesday and Thursday 10-4pm Support with tax problems for people on low incomes

5 Grant-giving Foundations British Legion Grants for clients who are exservice people or their dependants; includes those who did National Service SSAFA Grants for clients who are exservice people or dependants Alan Hoskins Turn2us Free helpline service which searches database of charities offering grants. For other sources of grants and support with applications, contact Age UK South Lakeland at the address or telephone number on Page 1 Health and Patient Support Arthritis Care Support and Information Helpline South Lakes Carers Association 5 Castle Street, Kendal Dental Helpline Team Neighbourhood Care Independence Programme NHS Help with health costs Information and support on all aspects of caring for full and part time carers Emergency dentistry. For forms to register for allocation to an NHS dentist go to Cumbria Primary Trust website or contact Age UK South Lakeland. Home from hospital service. Advice on where to buy/hire equipment to aid daily living Can help with the cost of prescriptions, dental treatment, spectacles & travel to receive treatment etc for

6 Patient Advice and Liaison Service (PALS) Help for People with Hearing Loss Sight Advice South Lakeland Stroke Association those on low incomes or certain benefits Work within the NHS to offer advice and support with concerns or complaints for patients, friends or family Information, advice and support for people with hearing loss. Contact through Age UK South Lakeland. Information, advice and support for people with sight impairment National Helpline North West Stroke Association. Information, advice and support Housing South Lakes Housing Applications for council Kendal accommodation; support for Ulverston council tenants including Council Tenants Repairs Hotline (24 hours) Community and Housing Group, South Lakeland District Council Handyperson Scheme for owner occupiers and private tenants over 60 or disabled. Will do small repair jobs around the house for cost of materials only South Lakeland EnergyEfficiency Scheme (SLEES), South Lakeland District Council Loft and cavity wall insulation provided for private householders who are over 60 or disabled. (due to end March 2013) Manna House, Castle Housing advice, advocacy

7 Lodge, Aynam Road, Kendal Shelter Barrow (clients must be seen in Barrow office) Resolve Mediation Service and support for homeless or vulnerably housed Housing support and associated legal advice Mediating disputes between neighbours Safety, Security and Help in the Home Free home security checks and advice Cumbria Constabulary Crime Prevention Officer Cumbria Fire and Rescue Service Free home fire safety checks and installation of smoke alarms or freephone Community Alarms South Lakeland Cumbria County Council Social Services Provide care alarms to summon help in an emergency at home Meals on Wheels service (if you have a Kendal GP) or for other areas in East of South Lakeland or (for Ulverston & surrounds) Cumbria County Council Social Services Assessment of need and financial assessment for home care and nursing or residential care (if you have a Kendal GP) or for other areas in East of South Lakeland or (for Ulverston & 7

8 surrounds) For private home care agencies or nursing and residential care lists, contact Age UK South Lakeland at the address or telephone number on Page 1 State Pensions and Benefits Information, advice and applications, State Pension Forecasts, etc. Winter Fuel Payment applications Department of Work and Pensions/Pension Service South Lakeland District Council Transport or Housing and Council Tax Benefit Voluntary Social Car Arrange transport using Scheme volunteer drivers Community Minibus Arrange minibus hire Cumbria County Council Social Services Disabled Parking/Blue Badge Scheme entitling holder to Red Cross Transport and Escort Service Rural Wheels use disabled parking bays. Can accompany to hospital appointments (This service is limited and a charge is currently applied) Subsidised taxi transport in rural areas of South Lakeland for people with no access to public transport Contact County Co-ordinator Sheila Hickson on Shopmobility Provides scooters and electric or manual wheelchairs for access to shops in Kendal and other South Lakes towns and villages Cumbria County NOW Card providing free bus

9 Council travel to people over pension age or disabled. Applications can be made at any main library in Cumbria or by ringing NOWcard Helpline Furniture/Unwanted items Collection Age UK South Quality used furniture & Lakeland warehouse household goods collected Impact Furniture Quality used furniture & Services Bulky Rubbish South Lakeland District Council Right 2 Work (Oaklea Trust) Man & Van household goods collected Remove unwanted bulky rubbish. 30 for 3 items & 9.60 for each extra item Quality used furniture & household goods collected & house clearance Right 2 Work (Oaklea Trust)