PG9 Business Administration Certificates & Diploma Faculty of Business and Information Technology Programme Guide 2016 Course of study and programme specific completion requirements. This programme guide (PG9) provides you with specific information and course summaries for the programmes offered in Business Administration. The guide (PG9) and latest version of the timetable (T9a or T9c) are available online http://www.manukau.ac.nz/fobitguide For the National Certificate in Business Administration and Computing Level 2 and New Zealand Certificate in Business (Administration & Technology) Level 3 and New Zealand Certificate in Contact Centres (Level 3) (onsite delivery only), while your classes will be timetabled into computer labs where needed, you may find it useful to bring your own laptop. For the New Zealand Certificate in Business (Administration & Technology) Level 4 (onsite delivery only) and Diploma in Business Administration Level 5 we recommend you bring your own laptop. Please see page 15 for the recommended minimum specifications. PROGRAMMES OFFERED: ONSITE DELIVERY NC5214 NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION PAGE 3 AND COMPUTING (LEVEL 2) NZ2452 NEW ZEALAND CERTIFICATE IN BUSINESS PAGE 4 (ADMINISTRATON AND TECHNOLOGY) (LEVEL 3) MN2303 NEW ZEALAND CERTIFICATE IN CONTACT CENTRES (LEVEL 3) PAGE 6 NZ2461 NEW ZEALAND CERTIFICATE IN BUSINESS PAGE 8 (ADMINISTRATON AND TECHNOLOGY) (LEVEL 4) (BUSINESS SUPPORT, FINANCIAL AND MEDICAL) (LEVEL 4) MN4444 DIPLOMA IN BUSINESS ADMINISTRATION (LEVEL 5)* PAGE 10 *APPLIES TO CURRENT STUDENTS ONLY ONLINE DELIVERY NC0633 NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION PAGE 5 AND COMPUTING (LEVEL 3) NC0643 NATIONAL CERTIFICATE IN CONTACT CENTRE OPERATIONS (LEVEL 3) PAGE 7 NC0634 NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION (LEVEL 4) PAGE 9 COURSE SUMMARIES FOR ALL PROGRAMMES LISTED PAGE 12 STUDYLINK - EFTS IN RELATION TO YOUR STUDENT LOAN PAGE 15 (APPLIES TO FULL TIME ONSITE DELIVERY ONLY) If you require information about the progress of your enrolment contact: Christine Walker Programme Administrator 975 4673 christine.walker@manukau.ac.nz If you require help planning your course of study contact: Uma Moodley Programme Co-ordinator 975 4642 uma.moodley@manukau.ac.nz LEVEL 2, 3, 4 & 5 Pauline Lee Programme Leader 975 4705 pauline.lee@manukau.ac.nz Some programmes require you to refer to this information during the academic year. We recommend that you file this document for safe keeping. FACULTY OF BUSINESS AND INFORMATION TECHNOLOGY MIT Manukau, Reception, Floor 2, Corner of Manukau Station Road and Davies Avenue Private Bag 94 006, Auckland 2241. 09 975 4564 manukau.ac.nz facultyofbusinessandit@manukau.ac.nz PROGRAMME GUIDE 9 2016_V2.0
FOR NEW STUDENTS ONLY If you are using the online process to enrol, you would have already clicked on Accept to accept the offer to study (example shown below). This will take you back to the Application Dashboard where you will be informed that your offer is confirmed (example shown below). This will show your programme of study. (Please note - if you are a re-enrolling student please use the Re-enrolment form E2 please visit us at the Faculty Reception). GLOSSARY OF TERMS Compulsory course A course which must be studied as part of a programme of study by all students. Cross credits A Cross Credit is given to a student when they have successfully completed a course at MIT or another institution, which is equivalent to a course on their present programme. Occurrence The time and place that a course is held. Programme A set or group of courses that must be passed by a student to meet the requirement of a qualification. 2
ONSITE DELIVERY NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION AND COMPUTING LEVEL 2 NC5214 Method of study Qualification Duration Full-time National Certificate 13 weeks ENTRY REQUIREMENTS Applicants must meet the following entry requirements: Have successfully completed a relevant bridging programme or Start dates January, May and August Credits 60 Have English language competence to undertake this programme which is taught and assessed in English, i.e. minimum of 10 NCEA English credits at Level 1 or equivalent or Cost (2016 Fees) Students must complete the following: FREE Gain a minimum mark of 12.5 out of 20 in the School s programme entry assessment or An overall IELTS (Academic) band score of 5.5 with no score below 5.0 or equivalent. Customer Service (Level 2) Customer Service and Administration (Level 2) Data Processing (Level 2) Data and Document Processing (Level 2) ABOUT THE PROGRAMME This full-time programme is designed to provide introductory skills in computing, office administration, customer service and written communication. Learners are provided with a range of learning opportunities that will enhance their awareness and knowledge of working in a diverse and modern business environment. Previous knowledge or experience is not required. Graduates can staircase on to other programmes within the Faculty or apply for entry level employment. This programme takes 13 weeks to complete. Attendance at class is required for up to 17 hours per week. Where possible classes will be timetabled over three days. Timetables will be sent on enrolment. Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean. Applicants will be accepted in order of application. 3
ONSITE DELIVERY NEW ZEALAND CERTIFICATE IN BUSINESS (ADMINISTRATION AND TECHNOLOGY) LEVEL 3 NZ2452 Method of study Qualification Duration Start dates Full-time New Zealand Certificate 13 weeks January, May and August ENTRY REQUIREMENTS Applicants must meet the following entry requirements: EITHER Have a minimum of 40 credits at Level 1 or above, or equivalent Credits 60 AND Cost (2016 Fees) $2900 (approx.) Have English language competence to undertake this programme which is taught and assessed in English ie Students must complete the following: 183.313 Industry Awareness and Workplace Collaboration 183.314 Business Communication and Technologies 311.305 Financial Processing Systems 341.316 Business Operations and Technical Solutions ABOUT THE PROGRAMME Successful completion of this full-time programme will prepare students for a variety of entry level business administration positions such as receptionist, customer services, word processor operator, data entry clerk, and office assistant. Graduates can staircase to the New Zealand Certificate in Business (Administration and Technology) (Level 4). Students are trained within the award winning RICOH Business Training Centre which provides a simulated office environment to prepare you for the workplace. This programme takes 13 weeks to complete. Attendance at class is 20 hours per week. Timetables will be sent on enrolment. - A minimum of 10 NCEA Literacy credits at Level 1 or above or - Any applicants whose first language is not English will be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent achieved within the preceding 2 years. OR Gained a minimum mark of 14 out of 20 in the Faculty Communication Assessment OR Have successfully completed the National Certificate in Business Administration and Computing (Level 2) or equivalent qualification. Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean. Applicants will be accepted in order of application. 4
ONLINE DELIVERY NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION AND COMPUTING LEVEL 3 NC0633 Method of study Qualification Duration Part-time Online National Certificate Up to 11 months ENTRY REQUIREMENTS Applicants must meet the following entry requirements: Have computer keyboarding skills and Start dates Monthly intakes Credits 60 Cost (2016 Fees) $3200 (approx) This programme is delivered in clusters and there are two focus areas for the programme Customer Service or Business Administration and Computing. All students must complete the following core clusters PLUS the clusters for the chosen focus as follows: CORE: Cluster 1 Word and Text Processing Cluster 2 Business Writing Cluster 3 Team Work Cluster 4 Business Technology Cluster 5 Data Processing CUSTOMER SERVICE FOCUS: Cluster 1 Ergonomics and Communication Cluster 2 Technology Have successfully completed a relevant bridging programme e.g. MIT Certificate in Office Administration and Computing (Level 2), or equivalent or Have a minimum of 12 NCEA English credits at level 1 or equivalent or Gained a minimum mark of 14 out of 20 in the Department s communication assessment or Have English language competence to undertake this programme which is taught and assessed in English. Any applicants whose first language is not English may be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent. Be physically capable of completing the practical aspects of the programme. Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean. Applicants will be accepted in order of application. Cluster 3 Customer Service BUSINESS ADMINISTRATION AND COMPUTING FOCUS: Cluster 1 Ergonomics and Customer Service Cluster 2 Technology Cluster 3 Communication ABOUT THE PROGRAMME Successful completion of this part-time programme will prepare students for a variety of entry level business administration positions such as receptionist, customer services, word processor operator, data entry clerk, and office assistant. Graduates can staircase to the National Certificate in Business Administration (Level 4). There will be monthly intakes and students will follow the above cluster schedule and re-enrol each month into the next cluster in the programme. The programme can take up to 11 months to complete. 5
ONSITE DELIVERY NEW ZEALAND CERTIFICATE IN CONTACT CENTRES LEVEL 3 MN2303 Method of study Qualification Duration Start dates Full-time New Zealand Certificate 13 weeks January, May and August Credits 65 Cost (2016 Fees) Students must complete the following: Customer Service Contact Centre Technology and Computing Sales ABOUT THE PROGRAMME + $2900 (approx) The Contact Centre industry is one of the fastest growing industries in the world. Enhance your employability by gaining highly regarded, industry relevant skills applicable to a variety of contact centre positions. Students will gain the essential sales, customer service and computing skills required by the Contact Centre industry by training in the simulated contact centre at MIT. The full time New Zealand Certificate in Contact Centres Level 3 programme is designed specifically for people wanting to enter the contact centre industry in customer service representative (CSR) roles who want to gain formal qualifications. Students also visit contact centres during the course of the programme to observe them in operation. + Students will need to provide their own headsets which must be Lync certified. These are available to purchase from PB Technologies located on Floor 2 of MIT Manukau campus at a cost of approximately $68 incl. GST. Please note the headsets must be Lync certified. ENTRY REQUIREMENTS Applicants must meet the following entry requirements: Have English language competence to undertake this programme which is taught and assessed in English, i.e. minimum of 12 NCEA English credits at Level 1 or equivalent or Gain a minimum mark of 14 out of 20 in the Department s communication assessment or Any applicants whose first language is not English will be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent achieved within the preceding 2 years and Be physically capable of completing the practical aspects of the programme* *Applicants must be able to multi-task using phones, computer and keyboard, sit at the computer for extended periods, and not have a hearing or sight impairment that hinders their ability to do the practical aspects of the programme. Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean. Applicants will be accepted in order of application. 6
ONLINE DELIVERY NATIONAL CERTIFICATE IN CONTACT CENTRE OPERATIONS LEVEL 3 NC0643 Method of study Qualification Duration Start dates Part-time Online National Certificate Up to 10 months Monthly intakes Credits 58-59 Cost (2016 Fees) $3000 (approx) This programme is delivered in clusters and there are two focus areas for the programme Customer Service or Sales All students must complete the following core clusters PLUS the clusters for the chosen focus as follows: CORE: Cluster 1 Word Processing and Self-Management Skills Cluster 2 Documents and Communication Cluster 3 Team Work Cluster 4 Health, Safety and Contact Centre Relationships Cluster 5 Contact Centre Technology and Legislation CUSTOMER SERVICE FOCUS: Cluster 1 Communication Cluster 2 Customer Enquiries ENTRY REQUIREMENTS Applicants must meet the following entry requirements: Have computer keyboarding skills and Have successfully completed a relevant bridging programme e.g. MIT Certificate in Office Administration and Computing (Level 2), or equivalent or Have a minimum of 12 NCEA English credits at level 1 or equivalent or Gained a minimum mark of 14 out of 20 in the Department s communication assessment or Have English language competence to undertake this programme which is taught and assessed in English. Any applicants whose first language is not English may be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent. Be physically capable of completing the practical aspects of the programme. Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean. Applicants will be accepted in order of application. Cluster 3 Customer Service SALES FOCUS: Cluster 1 Communication Cluster 2 Customer Service Cluster 3 Sales and Service ABOUT THE PROGRAMME+ The Contact Centre industry is one of the fastest growing industries in the world. Credentialise your contact centre work experience by completing this programme. There will be monthly intakes and students will follow the above cluster schedule and re-enrol each month into the next cluster in the programme. The programme can take up to 10 months to complete. + Due to the programme requirements, students who wish to complete this programme must be working in a contact centre. 7
ONSITE DELIVERY NEW ZEALAND CERTIFICATE IN BUSINESS (ADMINISTRATION AND TECHNOLOGY) LEVEL 4 NZ2461 Method of study Qualification Duration Start dates Full-time New Zealand Certificate 13 weeks January, May and August ENTRY REQUIREMENTS Applicants must meet the following entry requirements: EITHER Have a minimum of 40 credits at Level 2 or above, or equivalent Credits 60 Cost (2016 Fees) $2900 (approx.) Select one specialisation (Business Support, Financial Administration, or Medical Administration*) according to individual employment goals. *Students will need to provide their own headsets for the Medical Administration specialisation. Students must complete the following: 332.405 Business Information Processing 332.406 Business Documents 332.407 Administration Systems 332.408 Business Services ABOUT THE PROGRAMME This full-time programme allows students to select specialisations in business support, financial administration or medical administration. Students are trained in the award-winning RICOH Business Training Centre which provides a simulated office environment to prepare you for the workplace. Students are prepared for a variety of roles such as accounts clerk, payroll officer, financial clerk, administrator, sole charge, receptionist, customer services, administrative assistant, word processor, secretary, medical receptionist, medical secretary, ward clerk, clinic clerk, booking clerk, medical word processor and clinical records officer. Graduates can staircase to the Diploma in Business (Administration and Technology) (Level 5). Optional work experience opportunities for full-time students are available to those who meet the specified criteria. This programme takes 13 weeks to complete. Attendance at class is 22 hours per week. AND Have English language competence to undertake this programme which is taught and assessed in English ie - A minimum of 10 NCEA Literacy credits at Level 1 or above or - Any applicants whose first language is not English will be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent achieved within the preceding 2 years. OR A minimum of 3 credits at Level 2 or above from the NQF writing domain OR Gained a minimum mark of 16 out of 20 in the Faculty Communication Assessment OR Have successfully completed the New Zealand Certificate in Business (Administration and Technology) (Level 3) or equivalent qualification. AND It is recommended that students have an understanding of word processing and spreadsheets. Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean Applicants will be accepted in order of application. BRING YOUR OWN DEVICE For the New Zealand Certificate in Business (Administration and Technology) (Level 4) we recommend you bring your own laptop. Please see page 15 for the recommended minimum specifications. 8
ONLINE DELIVERY NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION LEVEL 4 NC0634 No Specialisation Method of study Qualification Duration Start dates Part-time Online National Certificate Up to 11 months Monthly Intakes Credits 40 (Pathway 1)* 60 (Pathway 2) Cost (2016 Fees) Pathway 1 $2000 (approx) Cost (2016 Fees) Pathway 2 $3000 (approx) *Students who have completed the National Certificate in Business Administration and Computing Level 3 will have 20 credits of the Level 3 qualification credited to meet the requirements of the National Certificate in Business Administration Level 4. This programme is delivered in clusters and there are two pathways for the programme - Pathway 1 or Pathway 2. *Pathway 1 is for those who have completed the National Certificate in Business Administration (Level 3) (evidence needs to be provided). All students must complete the following clusters: Cluster 1 Team Work Cluster 2 Spreadsheet Processing Cluster 3 Business Meetings Cluster 4 Managing Meetings Cluster 5 Communication Pathway 2 is for those who have not completed the National Certificate in Business Administration (Level 3). All students must complete the following clusters: ABOUT THE PROGRAMME Successful completion of this part-time programme will prepare students for a variety of intermediate level business administration positions. There will be monthly intakes and students will follow the above cluster schedule and re-enrol each month into the next cluster in the programme. The programme can take up to 11 months to complete. ENTRY REQUIREMENTS Applicants must meet the following entry requirements: Have the National Certificate in Business Administration and Computing (Level 3) or equivalent or Have English language competence to undertake this programme which is taught and assessed in English i.e. a minimum of 12 credits at Level 1 or above from the NCEA English subfield or equivalent, or a minimum of 3 credits at Level 2 or above from the NQF writing domain, or a minimum mark of 16 out of 20 in the Department s communication assessment, or evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent and Have word processing and spreadsheet skills (minimum units 111 and 2784 or equivalent skills) Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean. Applicants will be accepted in order of application. Cluster 1 Team Work Cluster 2 Spreadsheet Processing Cluster 3 Business Meetings Cluster 4 Managing Meetings Cluster 5 Customer Support Cluster 6 Document Processing Cluster 7 Communication 9
ONLINE DELIVERY DIPLOMA IN BUSINESS ADMINISTRATION (APPLIES TO CURRENT STUDENTS ONLY) LEVEL 5 MN4444 Method of study Qualification Duration Start dates Full-time, Part-time and by distance learning MIT Diploma One year (full-time) February and July Credits 120 Cost (2016 Fees) Enquire upon application ENTRY REQUIREMENTS Applicants must meet the following entry requirements: Have a minimum of 48 NCEA credits at level 2 or above, or equivalent or Have successfully completed the MIT or National Certificate in Business Administration (Level 4) or equivalent or Be an approved diploma/degree graduate from New Zealand or overseas or Students must complete the following: Six core courses Three elective courses Total 60 credits 60 credits 120 credits Be transferring from another qualification at Level 5 or above, e.g. NZ Diploma in Business and have made satisfactory academic progress in their studies or Have relevant administration and/or secretarial work experience and Have word processing and spreadsheet skills (minimum 111 and 2784 or equivalent skills) ABOUT THE PROGRAMME This comprehensive, applied diploma provides the knowledge and skills required by administrators to operate effectively in senior administration and office management roles in today s workplaces. It offers the opportunity for those already in the workforce in administration or office support roles to develop their knowledge and skills and have their professional worth recognised by formal qualifications. It also provides a pathway from the Certificate in Business Administration (Level 4) enabling graduates to fast track their career as they gain workplace experience. The programme comprises 120 credits with a minimum of 80 credits required at Level 5 or above. It has a core of administration, management, financial, and information technology courses (60 credits) plus the elective courses totalling 60 credits you choose to tailor the programme towards your individual career goals. Classes have an applied focus and use a variety of teaching methods. A variety of flexible study methods allows you to tailor your study around work and other commitments. If you have completed a relevant level 4 national qualification, you may gain 40 credits (Level 4) towards electives. Successful completion of the diploma may give cross credits towards the Bachelor of Applied Management. and applicants must meet the following entry requirements: Have English language competence to undertake this programme which is taught and assessed in English i.e. a minimum of 8 credits at level 2 or above from the NCEA English subfield, a minimum of 5 credits at level 3 or above from the NQF writing domain, or a pass in an approved communication paper with a written English component at level 3 or above, or a minimum mark of 80% in the department s communication assessment, or equivalent, or an overall IELTS (Academic) band score of 6.0 (with no score below 5.5) or equivalent. Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean. Applicants will be accepted in order of application. Please note: Classes are for one semester unless otherwise stated. BRING YOUR OWN DEVICE For the Diploma in Business Administration Level 5 we recommend you bring your own laptop. Please see page 15 for the recommended minimum specifications. 10
Some electives may not be offered every semester. The Diploma in Business Administration consists of the following courses: COMPULSORY COURSES 60 CREDITS YOU MUST COMPLETE ALL OF THE COURSES BELOW 332.506 Preparing and Writing Business Reports 15 credits 335.507 Planning and Administration of Business Meetings (8 weeks) 5 credits 341.541 Organisational Safety and Compliance 10 credits 341.542 Project Management for Administrators 10 credits 342.531 Workplace Leadership 15 credits 561.584 Business Principles and the Role of Information Technology (8 weeks) 5 credits ELECTIVE COURSES 60 CREDITS SELECT ANY THREE OF THE COURSES BELOW 311.416 Accounting and Preparation of Budgets (Level 4) 20 credits 335.508 Administrative Support to Management (Level 5) 20 credits 341.540 Business Planning and Managing Administration Services (Level 5) 20 credits 342.530 Human Resource Practice (Level 5) 20 credits 583.502 Management of Document Processing (Level 5) 20 credits 11
COURSE SUMMARIES NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION AND COMPUTING (LEVEL 2) PROGRAMME CODE NC5214 Courses in this programme are compulsory and include a number of NQF unit standards. Customer Service Includes Unit Standards 497, 3503, 57 and 62 Topics include health and safety processes, team work, customer service and presentation of a positive workplace image. Customer Service and Administration Includes Unit Standards 56, 121, 4248, 327, 329 and 12355 Topics include keyboarding, document production, financial transactions, cash transactions, technology, office equipment and processes, customer service and telephone services. Data Processing Includes Unit Standards 2781, 6743, 25662 and 2792 Topics include data management and protection, ergonomic principles, digital communication technologies and desktop publishing. Data and Document Processing Includes Unit Standards 107, 111, 504, 5940, 10792 and 18743 Topics include text and word processed documentation, presentation production, effective personal correspondence, spreadsheets and CV development. NEW ZEALAND CERTIFICATE IN CONTACT CENTRES (LEVEL 3) Courses in this programme are compulsory and include a number of NQF standards. Contact Centre Technology and Computing Includes Unit Standards 16775, 16777, 108, 24872, 18756 Topics include contact centre technology, terminology, equipment and systems, dealing with customer information, producing computerised documents and using and maintaining a computerised dateabase for a contact centre. Sales Includes Unit Standards 16774, 9681, 11827, 10458, 26848, 26862 Topics include identifying customer needs and ascertaining customer reluctance. Selling products and/ or services and negotiating a win-win outcome, reflecting and reporting back to management on the effectiveness of the sale. Understanding legislation relevant to selling in a contact centre. Working effectively in teams and understanding the impacts of organisation change. Customer Service Includes Unit Standards 376, 11815, 11816, 16778, 28268, 3494 Topics include communicating in a culturally diverse workplace, answering customer enquiries, writing documents for a target audience and responding to complex customer enquiries and working effectively with colleagues and management. NEW ZEALAND CERTIFICATE IN BUSINESS (ADMINISTRATION AND TECHNOLOGY) (LEVEL 3) PROGRAMME CODE NZ2452 181.315 Industry Awareness and Workplace Collaboration Develop skills to work effectively, independently and/or collaboratively to provide services within a business. 183.316 Business Communication and Technologies Develop knowledge and skills to communicate effectively within a business environment and provide services to a business 311.305 Financial Processing Systems Perform financial calculations and process data to produce information suitable for the workplace. 341.317 Business Operations and Technical Solutions Produce, store and share business documents suitable for the workplace using appropriate systems and software. Select business technologies to obtain, communicate and reproduce relevant information. NEW ZEALAND CERTIFICATE IN BUSINESS (ADMINISTRATION AND TECHNOLOGY) (LEVEL 4) PROGRAMME CODE NZ2461 332.405 Business Information Processing Process data by applying knowledge of software applications to produce information for a business entity. 332.406 Business Documents Produce business documents using relevant software applications to support operations for a business entity. 332.407 Administration Systems Provide administrative services for a business entity. 332.408 Business Services Stakeholder expectations are met by applying relevant administrative services and business applications to support a business entity s operations. 12
DIPLOMA IN BUSINESS ADMINISTRATION (LEVEL 5) PROGRAMME CODE MN4444 LEVEL 4 311.416 Accounting and Preparation of Budgets This course covers the following areas in relation to a sole trader operation; recording financial transactions, end of period financial statements, variable and fixed costs and break-even point, preparing budgets using a computerised spreadsheet, variances between results and budgeted figures. LEVEL 5 332.506 Preparing and Writing Business Reports The purpose of this course is to enable students to evaluate, analyse and interpret financial and non-financial data for inclusion in a report written in a standard format. Non-financial data includes internal and external factors impacting on the business and relevant to the report. 335.507 Planning and Administration of Business Meetings This course covers organisational, statutory and cultural requirements for business meetings; planning for business meetings; preparing meeting documentation; recording activities and outcomes of business meetings. 342.530 Human Resource Practice This course covers criteria for recruitment and selection of staff; recruitment and selection processes, including equal employment opportunities as these arise in employment related legislation and practice; performance management and dismissal processes; the contribution of EEO to creating workforce diversity. 342.531 Workplace Leadership The purpose of this course is to enable students to understand the principles of leadership, develop strategies to build great teams, and develop strategies to prevent and resolve conflict in the workplace. 561.584 Business Principles and the Role of Information Technology This course is designed to develop an understanding of fundamental business concepts and to identify digital communication technologies and how these could be applied in a business context. 583.502 Management of Document Processing This course covers advanced word processing features and functions and developing a document management system. 335.508 Administrative Support to Management This course covers the role and functions of the personal/ executive assistant. 341.540 Business Planning and Managing Administration Services This course covers contributing to the corporate and administration strategic planning process; providing recommendations for business and administration strategy development; assessing administration services requirements; developing and co-ordinating the provision of administration services; managing administration services and client relationships. 341.541 Organisational Safety and Compliance This course covers organisational compliance with legal obligations and regulatory codes and standards; and developing and designing work standards, procedures and processes that have the capability to implement and maintain a safe and supportive working environment. 341.542 Project Management for Administrators This course covers planning and modifying projects; managing project implementation, and reviewing project effectiveness. 13
GRADE TABLE FOR NATIONAL CERTIFICATES (LEVEL 2, 3 AND 4) AND NZ CERTIFICATE IN CONTACT CENTRES (LEVEL 3) GRADE TABLE FOR NEW ZEALAND CERTIFICATES (LEVEL 3 AND LEVEL 4) In courses in which a competency based assessment system is operated, results shall be specified as follows: PASS GRADES M C P X AO FAIL GRADES Merit pass Unit competency achieved Course has been passed Exemption granted Attendance only PASS GRADES A+ 90-100 A 85-89 A- 80-84 B+ 75-79 B 70-74 B- 65-69 C+ 60-64 C 55-59 C- 50-54 F Course is incomplete/not yet complete AP Aegrotat Pass I Unit is incomplete/not yet complete CP Conceded Pass W NC NOA Withdrawn from course Did not complete the course Did not complete the unit FAIL GRADES D 40-49 E Below 40 We would ask that you carefully check that you have a result for each course that you have studied. If you are studying a course that includes National Qualification Framework unit standards, you will have a result of the unit standard as well as the course. F NC Failed compulsory assessment assessment Did not complete the course GRADE TABLE FOR DIPLOMA IN BUSINESS ADMINISTRATION (LEVEL 5) PASS GRADES A Pass with Distinction B C Pass with Merit Pass FAIL GRADES D NC W Fail Did not complete the course Withdrawn from course 14
BRING YOUR OWN DEVICE NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION AND COMPUTING (LEVEL 2 & 3) If you are continuing with further studies at the MIT Manukau campus and do not currently own a device or thinking of buying a new device, we recommend a laptop with the following specifications, or better, to future proof your needs and ensure a great experience: Windows 7 or 8, Android v3 or above or an equivalent 32/64 bit operating system i3 dual core or equivalent processor (i5 or equivalent if you are an IT student) 4GB RAM 320GB or greater hard drive Wi-fi capable At least a 13 inch screen Up-to-date antivirus software NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION (LEVEL 4) AND DIPLOMA IN BUSINESS ADMINISTRATION (LEVEL 5) If you currently own a laptop that has the minimum specs as listed below, you can use it at MIT Manukau. A 10 inch screen or larger 4GB RAM 50GB free space minimum Windows v7.0 or higher (XP will not work) Apple Mac 10.6 (Leopard) or higher Wireless capable CPU meets vendor OS minimum requirements. (Please note for IT students CPU must be i5 or equivalent) STUDYLINK - EFTS IN RELATION TO YOUR STUDENT LOAN (APPLIES TO FULL TIME STUDENTS ONLY) As a guideline to be considered as a full time student enrolling for one semester, your EFTS value should be greater than or equal to 0.4000 EFTS For students enrolling in Diploma in Business Administration (Level 5) only: A part time student enrolling in both semesters in one calendar year, your EFTS value should be at least 0.3 EFTS A part time student enrolling for one semester, your EFTS value should be at least 0.25 and less than 0.3 To be considered for a student loan by Studylink (subject to any other Studylink eligibility requirements) a student must be enrolled in at least enough courses to satisfy the part-time eligibility requirements above. Studylink require you to be enrolled in a certain value of EFTS. EFTS stands for Equivalent Full-time Student. It measures the amount of study or workload involved in a course and is used to calculate if you are studying full-time or part-time. Please refer to the T9c timetable to calculate the total number of EFTS you are enrolled in. To confirm your eligibility for Student Loan and Allowances we recommend that you consult Studylink, visit www.studylink.govt. nz or call them on 0800 88 99 00. If you do not currently own a device or are thinking of buying a new device, we recommend a laptop with the following specifications, or better, to future proof your needs and ensure a great experience; Windows 7 or 8, Android v3 or above or an equivalent 32/64 bit operating syste i3 dual core or equivalent processor (i5 or equivalent if you are an IT student) 4GB RAM 320GB or greater hard drive Wi-fi capable At least a 13 inch screen Up-to-date antivirus software NOTE: Every effort is made to ensure that this Programme Guide is correct at the time of printing. However the Faculty of Business and Information Technology reserves the right to make any changes that may be necessary. 15
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