USER GUIDE - May 2010 Login...2 Browse.................................................................. 3 By Product Type By Manufacturer Search....4 By Keyword Via Quick Find Via Quick Order Search Results Shopping Cart Checkout................................................................ 6 Step 1: Complete Your Billing and Shipping Information Step 2: Select a Shipping Method and a Payment Method Step 3: Review and Submit Order Step 4: Online Payment My Account............................................................. 8 Order History Review Account Profile User Administration Marketing............................................................... 9 Promotions Catalogs & Marketing Materials Support................................................................. 10 Request for RMA Technical Support Contact Us............................................................. 11
Login To login to myacmtech, go to http://www.acmtech.com, enter your User ID and Password in the bottom left panel, and hit Logon. You may also access myacmtech directly via http://my.acmtech.com. After logging in, you will see the newly revamped myacmtech site. To the upper right, you will see the current month s promotions and specials. You will also see the new features that myacmtech has to offer you: functions such as SEARCH and BROWSE for products, ACCOUNT management, MARKETING materials, SUPPORT and CONTACT information can be accessed from the navigation bar. From the main page, you will be able to search for products, as well as browse through the new items and hot sellers. 2
Browse By Product Type One of the newly added features to myacmtech is the ability to browse our entire product line by their Product Type filter. From here you can browse our line of products by their Main Category of EQUIPMENT & ACCESSORIES, COMPATIPLE SUPPLIES, OEM SUPPLIES, and COMPATIBLE PARTS. You are then able to narrow down your selection by selecting the PRODUCT TYPE > BRAND > MODEL NUMBER. After you have made your selection, you will see all the parts and supplies that ACM has available for your selection. By Manufacturer You can also browse our entire product line by their Manufacturer. By selecting the desired manufacturer, you can see the available models that ACM carries parts and supplies for. Selecting the desired model will bring up the parts and supplies associated with that particular model. 3
Search myacmtech is now equipped with 3 new, improved searching functions. 1. Search by KEYWORD 2. Search via QUICK FIND (MANUFACTURER) 3. Search via QUICK ORDER (Up to 5 items can be entered at one time) By Keyword Using the blank field next to the red search button, you will be able to search for any product that ACM carries by using any keyword for your product. From this search function you can search by brand, model number, OEM number, or ACM item number. Via Quick Find Using the red Quick Find box to the upper left, you can narrow your search by manufacturer. After selecting the manufacturer, you can specify the OEM number, model number, or the ACM item number in the search box below the drop down. Via Quick Order Using the blue Quick Order box to the left, you can search up to 5 items on one single search query. The quick order box will only be able to search by OEM number or ACM item number. 4
Search Search Results Panel After the search query is initiated, you will see the results of your search in the right panel. From here you will be able to see the OEM number, the ACM number, product description, brand(s), compatible models, inventory level, price and also have the ability to add the item to the shopping cart. From the search results panel, you can add the desired item to the shopping cart, or you can update all the desired quantities for multiple items and click the ADD ALL TO CART button. Shopping Cart After all the desired items have been added to the shopping cart, the checkout process can be initiated. You can first check the contents of your shopping cart by click the SHOPPING CART button the upper right. From the Shopping Cart you are able to change quantities, delete items, or empty the shopping cart completely. When you are ready to checkout, hit the red Checkout button. 5
Checkout Step 1: Complete Your Billing and Shipping Information On the 1 st step of the checkout process, you can select the address of where you would like your order to ship. There are some preset options provided. 1. Ship to the DEFAULT SHIPPING ADDRESS that we have on record for you. 2. Pickup at any of our 4 WILL CALL locations, 3. DROP SHIP to an address you created previously. 4. ADD A NEW DROP SHIP ADDRESS. By checking the box Save this shipping Address, you can also save the newly created shipping address in the DROP SHIP ADDRESS drop down for future use. Use the SPECIAL INSTRUCTIONS field for any additional notes you would like to add regarding the order. Step 2: Select a Shipping Method and a Payment Method On the 2 nd step of the checkout process, you can select the SHIPPING METHOD for your order. You have choices of UPS Ground, FedEx Ground, FedEx Saver, FedEx 2 Day, FedEx Standard Overnight and FedEx Priority Overnight. To the right, you will select the PAYMENT TERM you would like to use. 6
Checkout Step 3: Review and Submit Order In the 3 rd step of the checkout process, you can once again review your order. Under BILLING INFORMATION, please verify that payment terms and other fields are correct. Under SHIPPING INFORMATION, please verify that your Ship To address is correct. Under SHIPPING DETAILS you can verify the items in your order and ship from branch location. If you made an error and want to make changes, please click on the CART button on the upper right and make any necessary changes before starting the checkout process. When you are ready to continue, hit the SUBMIT ORDER button. If you are paying by credit card, you will be redirected to Step 4 of the checkout process. Step 4: Online Payment If your payment term is CREDIT CARD then you will be redirected to the 4 th step of the checkout process. At this screen, please enter the applicable credit card information and continue with the order process. When you are ready to transmit the order hit the PAY NOW button. 7
My Account Order History To view your order history, select ACCOUNT > ORDER HISTORY. By selecting an Order Date Range and hitting the Query button, you can see a list of your order history with ACM Technologies. You are able to view the details of each order by using the Details hyperlink and you can instantly track your order from your shipper by clicking on the Tracking Number hyperlink. You also have the option to download the invoice or create an Excel file of your order history. Review Account Profile To review your account profile, select ACCOUNT > REVIEW ACCOUNT PROFILE. Under Review Account Profile, you can see your current Billing information. From this screen, you are able to change your default shipping address by selecting the address from the drop down menu, SELECT FROM SAVED COMPANY ADDRESS. User Administration To access user administration, select ACCOUNT > USER ADMINISTRATION. Under user administration, you can add additional users within your organization to have access to myacmtech. You can choose any desired User ID, First Name, Last Name, Title, Email Address and Password. You can also Enable/Disable users from this menu. 8
Marketing Promotions To view current marketing promotions, click on the banner on the top right of the screen, or select MARKETING > PROMOTIONS from the navigation bar. Click on the banner for the promotion that you want to see details for. From there, you can view the items in the promotion; click on the item details to add the desired quantity to your cart. Catalogs & Marketing Materials To download our current catalogs and marketing materials, select MARKETING > CATALOGS from the navigation bar. Click on the hyperlink to open the PDF file (when applicable), or right click and select Save Target As to save the PDF file. 9
Support Request for RMA You can now fill out an online form for a Return Authorization Request for defective products. Select SUPPORT > REQUEST FOR RMA from the navigation bar. Fill in the form, giving as much details as possible, and hit the Submit button. A customer service representative will contact you shortly in regards to your request. Technical Support To download OEM manuals, select SUPPORT > TECHNICAL SUPPORT from the navigation bar. Select the appropriate manual from the drop-down menus and the download will begin immediately. 10
Contact Us Contact Form Select CONTACT > CONTACT US from the navigation bar to find information on our locations, phone numbers, and email addresses. Scroll down to the Contact Form to generate an email submission to our customer service representatives. 11