City of Cardiff Social Care Workforce Development Programme 04-05
Please find below the City of Cardiff Training Plan The word 'learning' is significant: it suggests that people are driving their own development for themselves, through relevant experience, beyond work related skills and knowledge and processes. 'Learning' extends the idea of personal development (and thereby organisational development) to beliefs, values, wisdom, compassion, emotional maturity, ethics, integrity - and most important of all, to helping others to identify, aspire to and to achieve and fulfil their own unique individual personal potential. Our aim is to provide a learning and development that is timely, easily accessible and meets a variety of different learning styles, to ensure a skilled workforce that is able to respond flexibly to new cultures and ways of working. We do this in line with UK and Welsh Government policy, sector requirements, regional and local priorities, employer and employee needs, service user and carer interests. We are a professionally qualified learning and development team with a wide range of knowledge and skills which we use to ensure we provide the best service possible to our customers. https://www.cardiff.gov.uk/scwdp Within the City of Cardiff training department aims to recognise that the training program should be flexible such that it can react to the changing context of social care and if learning and development needs arise during the year then please get in touch with us to discuss how these can be supported. Team Address If you have a question about the or need generic advice on learning and development, your contacts are: The Training Centre, 00 Fairwater Road, Fairwater, Cardiff, CF5 3JQ Jo Finch Workforce Development & Training Manager 090 788444 Michelle Godfrey Lead Training Officer (Children s) 090 788444 Dorian Davies Lead Training Officer (Children s) 090 788444 Julie Thomas Staff Development Training Officer (Children s) 090 788444 Jayne Farr SCWDP Coordinator 090 788444 Tina Windels Manual Handling Trainer 090 788444 Liz Begg Training & Development Officer (PLO) 090 788444 Sarah Gregory Training & Development Officer (PLO) 090 788444 Wycliffe Barrett Training & Development Officer 090 788444
For general information and course bookings contact the Business Support Team: The Training Centre, 00 Fairwater Road, Fairwater, Cardiff, CF5 3JQ Julie Aguiar Business Support Officer 090 78849 Sara Cottrell Business Support Officer 090 788430 Sarah Jones Higher Clerical Assistant (Adult s) 090 78843 David Brown Higher Clerical Assistant (SCWDP) 090 78848 Laura White Higher Clerical Assistant (Children s) 090 788433 QCF Assessment Centre, Suffolk House, Romilly Road, Canton, Cardiff, CF5 FH Jenni Evans QCF Centre Coordinator 090 38509 Carol McCarthy QCF Assessor 090 385 Liz Williamson QCF Assessor 090 3853 Polly Crabtree QCF Assessor 090 3850 Eileen Lenthall QCF Assessor 090 385 Reception 090 35803 What s on? Learning & development opportunities are advertised using DigiGov for internal bookings and e mails sent directly to known contact for external partners If your organisation is not currently on the circulation list and you would like to be kept informed about relevant learning and development opportunities then please contact us and we would be pleased to add your details. As a course becomes available it will be posted on DigiGov and advertised by e-flyer, not identified in this may be added during the year and it is also important to note that some courses may need to be cancelled or deferred due to low take up. Application Procedure In-house events Authorisation It is your responsibility to discuss training you would like to attend with your line manager and make sure you have their authorisation. You will need to complete a course nomination form which is sent out as part of the e flyer. If you have a DigiGov logon you will need to book yourself on training using the DigiGov system. Your booking will automatically be forwarded to your manager for approval. Your manager will need to approve your nomination in DigiGov Agency staff that do not have DigiGov access will need to contact the Training Centre on csbooking@cardiff.gov.uk indicating that they are agency and we will be able to book them on to courses. 3
How to register for a course Log onto DigiGov. Click on Applications. Type Training Calendar into the top left hand filter box and enter. This will open the training calendar page. In the box Month click on Please Select do not select a month. In the box Training Name type in the name or part of the name of the training course you are looking for and click on Generate Report. This will produce a list of all training which includes the words you have typed into the training name box with all available dates. Select the date you want to Register for and click the Register link in the action column (If the action column says 'not invited' you are not part of the target group, please check with the Training Centre if you think you should be included in the target group). You can view all the guides to how to use DigiGov from the intranet, click on the Shaping the Future icon on the left, then click on the HR People Services link and then the How to use DigiGov link. External events Attendance at external learning events needs to be authorised by line managers & the Training team. Individual learning needs and the needs of the relevant service area will inform these decisions.. Agreement must be sought from the applicant s manager.. The nomination form for Training & Development Events (External) should be completed and returned to the Training Centre. 3. The applicant is advised to make a provisional booking to the Provider to secure a place on the course. The booking will be confirmed by the Training Centre once funding has been authorised. Cardiff Academy The Cardiff Council Academy is the place to access all Learning and Development opportunities in Cardiff Council for all Council employees. There are a wide variety of opportunities on offer including policy and skills related training as well as courses leading to nationally recognised qualifications. There is access to a wide range of supporting information and undertake e-learning modules from any internal computer. The Cardiff Council Academy brings together all Learning and Development initiatives into a single framework. 4
Under this framework Learning and Development Opportunities are organised in Streams and available at various Levels. Additionally less structured self-development, e-learning modules and supporting information can be found in the Virtual Area. To maximise access opportunities the Academy website also gives you the facility to use Competency Frameworks to identify the right course for your development needs. Course Nominations Due to the possible over subscription for some training, the Training department in order to be as fair as possible when dealing with nominations, our policy is to allocate places on a first come, first served basis and the remainder will be placed on a waiting list. We would not normally offer more than places on any one course to the same teams/service area/organisation unless there are places to be filled. On receipt of completed application(s), business support staff will check that all details have been fully completed. Only fully completed forms will be processed. The applicant/manager will be contacted for further information, this delay may result in place not be allocated. Applications received after the closing date will not be processed and applicants will be placed on a reserve list or can be put forward for the next available date. Course Confirmation An email will be forwarded from the Training Department team approximately weeks prior to the training event to confirm if you have been allocated a place. This will inform you of the date, venue and time of the course. Please check your course confirmation details carefully and keep them safe for reference. Please ensure that the relevant information is passed to the appropriate person Individuals should only attend a course when they have received an email or text confirmation nominating a member of staff does not automatically guarantee them a place on a course. Charges and Cancellations Whilst the Social Care Workforce Development Partnership does not charge for attendance at learning and development events, for certain events an administration fee may apply, this will be made clear on the course flier. The Social Care Workforce Development Team will cancel courses if they are under-subscribed other than in exceptional circumstances. Delegates will be immediately notified of cancelled courses and will be further notified when training events have been re-scheduled. Non Attendance Notification of non-attendance will be sent out to managers within one month of the course date identifying staff who did not attend on the day. 5
At the event Delegates will be required to sign an attendance register. This is essential for our records and for the Course facilitator to refer to if there is an emergency situation. Please arrive promptly, because being late disrupts the training for other delegates and the course facilitator and you will not get the full benefit from the course; similarly please avoid leaving before the end of the course. Please note that your certificate of attendance may not be issued unless attending the whole session. Refreshments e.g. water/tea/coffee will be provided at all venues. If lunch is not provided then this will be clearly marked on the course flier and confirmed in the course confirmation. Evaluation and Feedback All courses will be evaluated at the end of the. Your views are important to us and we welcome feedback on the events you attend. Certificates Certificates will only be supplied to delegates who are present for the full duration of the training event. Record keeping We will record your training attendance on our data base. We do this as we are required to report training information to the Welsh Government. Venues We use a range of venues across the City Of Cardiff. We aim where possible to use venues which are fully accessible and are on public transport routes. Qualifications We support access to a range of qualifications through our own assessment centre at Level, 3&5 and TAQA assessing qualifications. We also work closely with partner Colleges to offer further QCF Diploma s. We offer Essential skills qualifications as part of progression towards applying for the Social Work degree. K0 An introduction to Health & Social Care is an Open University course, which will enable prospective learners to undertake an introduction into academic based study, and to explore an overview of Health & Social Care. The Training Team can also provide information and facilitate access to a range of qualifications offered by local independent training providers and Colleges. Career Pathways For information on Career Pathways in Social Care take a look at the Qualifying and Careers section of the Care Council for Wales website: www.ccwales.org.uk 6
Continuing Professional Development (CPD) CPD is a combination of approaches, ideas and techniques that will help you manage your own learning and growth. The focus of CPD is firmly on results the benefits that professional development can bring you in the real world. Perhaps the most important message is that one size doesn t fit all. Wherever you are in your career now and whatever you want to achieve, your CPD should be exactly that: yours. CPD isn't a fixed process, although we do lay down certain basic processes. Fundamentally, it's a question of setting yourself objectives for development and then charting your progress towards achieving them. It's about where you want to be and how you plan to get there. Our approach is based on reflection that focuses on outcomes and results, rather than 'time spent' or 'things done'. Post Registration Training and Learning THE CARE COUNCIL FOR WALES (REGISTRATION) RULES 04 JANUARY 04 People who hold a social work qualification, and practice social work Students participating on an approved social work degree course in Wales Residential Child Care Managers and Workers Adult Care Home Managers Domiciliary Care Managers are required to keep their training and learning up to date in order to re-register with the Care Council after the initial three year period. They are required to complete either 90 hours or 5 days of post registration training or learning (PRTL) within each three year registration period. This can include many different sorts of learning, such as reading, attending training courses, teaching or gaining a post-qualifying award. Up to date information about PRTL can be found on the Registration and Conduct pages of the Care Council for Wales website - www.ccwales.org.uk. Social workers need to keep a record of their continuing professional development and the website provides a downloadable template to use for this purpose. Social Care Library A social care library service is available, with the opportunity to loan books on a three week return basis. We also subscribe to a number of online resources for social care staff to support evidence informed practice. A full list of journal subscriptions with access information is available on the SCWDP pages of the Learning and Development website. 7
Learning and Development Programme 04 5 Children s Services No. of 30 staff and foster carers, staff from Children s Services and other agencies who work with children x day Overview of the Legal Framework for Practice 300 All staff x half day NEW Social Services and Well-Being (Wales) Act 04 3 8 70 Case management social workers 30 Case management social workers 6 Children s Services Principal Social Workers and Social Workers 5 staff and foster carers from Children s Services Social Workers with adoption cases 40 staff from Children s and Adult Services and other agencies who work with children and families 0 Children s Services Social Workers and managers (Cardiff and Vale) 3 x day Court skills (Regional) x day Court Skills 8 x 3 days places per course PLO Evidence Matters x day Adoption Legislation x hour briefing sessions Fostering and Adoption Briefings x day Special Guardianship Orders 8 Social Workers and other staff undertaking Core Assessments x day NEW Making Analysis Central in Assessment 8
0 Social Workers x days 9 Parent Assessment Manual Software 3.0 Training Workshop 60 Social Workers x day NEW Pre assessment for PAMs 8 8 Children s Services Social Workers 8 Children s Services Social Workers 40 Adult Services, Children s Services and YOS staff 8 Children s Services and Emergency Duty Team Social Workers, Intake and Assessment Social Work Assistants 30 Other Children s Services Staff x day NEW Child Protection Conferences, planning and Core Groups x day Principles of Good Care Planning and Permanence 4 x day 4 x ½ day Introduction to Safeguarding Children x days NEW Section 47 Enquiries x day Achieving Best Evidence Awareness Training 6 Children s Services staff x day Safeguarding Disabled Children 4 5 experienced staff from Children s Services and partner agencies 50 staff from Children s Services 0 Staff from Children s Services and other agencies who work with children 0 Staff from Children s Services and other agencies who work with children x days NEW Child Sexual Abuse - identification and intervention 4 x ½ day NEW NSPCC course x day NEW Young people as perpetrators of domestic abuse towards parents and carers x day NEW sexualised behaviour in children and young people 40 staff from Children s x days Neglect and Emotional Abuse
Services 5 experienced staff from Children s Services 5 Staff from Children s Services and other agencies who work with children 6 Children s Services Social Workers and their managers 60 Children s Services and Adult Services staff, including foster carers x day NEW Safeguarding: Adolescents and managing risk x day Safeguarding Children and Working Effectively with Black and Ethnic Minority Children and Families x days NEW Risk Assessment in Safeguarding Children x day NEW Caring for children in a digital age staff from Children s Services x day NEW Caring for children in a digital age WALES 5 Social Workers, other Children s staff and foster carers 30 staff and carers from Children s Services and partner agencies 30 staff and carers from Children s Services and partner agencies 30 staff and carers from Children s Services and partner agencies 0 staff and foster carers, staff from Children s Services and other agencies who work with children x half days Child Development Pre-school x day Overview of Child Development 0-8 x day NEW Adolescent development transition from childhood to adulthood x day NEW Promoting Resilience in Young People x day Young People Mental Health First Aid 0
3 6 5 staff and foster carers, staff from Children s Services and other agencies who work with children 5 staff from children s services and partner agencies 75 staff from Children s Services and Partner Agencies 6 staff from Children s and Adult Services 40 members of Children s and Adult Services staff 80 staff from Cardiff LSCB and CYPP agencies 30 staff from Children s Services and relevant partner agencies 30 staff from children s services and partner agencies 5 Children s Services and Adult Services staff 6 Staff from Children s Services and partner agencies 5 residential and other staff from Children s Services 5 staff from children s services and partner agencies 5 staff from children s services and partner agencies x day Children s Rights x days Attachment Training 0-8 3 x 3 hrs Substance Misuse Awareness x days NEW Substance Misuse and Mental Health x hr sessions 6 x half day sessions Alcohol Brief Intervention Domestic Abuse Awareness x day NEW Managing contact x ½ day NEW Foetal Alcohol Effects x day NEW Working with parents with an additional learning need x day NEW Working with Fathers x day Understanding and Dealing with Bullying x day NEW Awareness and indicators of Autism, Asperger Syndrome, ODD x ½ day NEW Healthy eating and fitness in children and families
4 0 residential staff, foster carers and Social Workers 0 residential staff, foster carers and Social Workers 0 Staff and carers from Children s Services and other agencies 8 Children s Services staff and other agencies Children s Services and Adult Services Social Workers, Social Work Assistants and their managers 8 Children s Services staff and other agencies 8 Children s Services staff and other agencies x days x days x days UPDATED Communicating with and listening to Children and adolescents UPDATED Direct Work with Children and Young People Communicating with children who have a disability/long term illness X day Effective Recording for Social Care x days NEW Solution Focussed Brief Therapy and Motivational Interviewing update 4 x 3 days NEW IFST Model training NEW Restorative Approaches Multi agency staff x day NEW Overview of Therplay Multi agency staff x day NEW Attachment style interviews 8 Relevant staff within Children s Services 8 Relevant staff within Children s Services x day NEW Supervising Foster Carers x day NEW Working with foster carers subject to allegations Personal advisers x day NEW Pathway planning 5 Children s Services staff and foster carers 8 Relevant staff within Children s Services x day NEW Life Story Work and Later Life Letters x day NEW Assessing Kinship Carers
5 48 prospective kinship foster carers 60 prospective foster carers, their children and social work staff new to the fostering service. x days 5 x 3 days Preparation training for Kinship Carers Skills to Foster Newly registered foster carers x 5 days Foster Carer induction 6 Up to 0 prospective adopters 0 Social Workers and their manager 0 x Social Workers and their manager 0 x Social Workers and their manager 6 x 3 days 3 Adoption Preparation Training x day NEW Post Adoption Support x day NEW Adoption Recruitment x day NEW PAR (Prospective Adopters Report) All Panel Members x day Adoption Panel Member Training All Panel Members x day Foster Panel member Training Social Workers x half day Placement Processes 0 staff from the Fostering Service 30 Social Workers within Children s Services 30 Social Workers within Children s Services x day Fostering Assessments x day NEW Placing Siblings and separating siblings x day NEW Understanding a child s journey through the adoption process and beyond
0 foster carers x 5 days NEW F.E.E.L 8 staff from Social Care and related services 5 foster carers 4 foster carers 30 foster carers, adopters, people with Special Guardianship Orders, family support, day care, residential and fieldwork staff. 5 foster carers, adoptive parents, people with Special Guardianship Orders, those who advise and support them 30 residential staff and foster carers x day x day 9.30.30 x day 9.30.30 x ½ day 9.30.30 x days 9.30.30 x day 9.30.30 NEW When I am Ready Supporting Transition to Adulthood for Care Leavers Safer Caring Safer Caring Advanced Understanding Behaviour - Introduction Understanding Behaviour - Advanced Overview of the LAC system 6 90 foster carers 6 x 3 hours Lunch and Learn To be agreed To be agreed To be agreed Out of County foster carers to include relative foster carers 4 30 foster carers 4 x hrs 5 Foster carers, adoptive parents, people with Special Guardianship Orders, Residential Social Workers and Social Workers x days 9.30.30 Fostering Support Groups Caring for Children from Ethnic Minorities 4
5 Foster carers, adoptive parents, people with Special Guardianship Orders, residential staff and Social Workers 5 foster carers, adopters, people with Special Guardianship Orders, host families and residential staff 5 60 staff, carers and volunteers 6 Residential staff and their managers, new recruits and those who have not yet received training (including relief staff and agency staff) Residential staff and their managers, new recruits and those who have not yet received training (including relief staff and agency staff) 30 residential staff and their managers x days Caring for Sexually Abused Children evenings Caring for young people with Substance Misuse issues 5 x day 9.30.30 x day x days 4 x half days Every member of staff must attend x half days 5 Emergency Aid Plus Child and Infant Resuscitation Strategies for Crisis Intervention and Prevention (PROACT- SCIPr-UK ): Introduction Strategies for Crisis Intervention and Prevention (PROACT- SCIPr-UK ): Foundation Strategies for Crisis Intervention and Prevention (PROACT- SCIPr-UK ) Refresher Training 7 member of staff 7 days PROACT-SCIPr-UK Instructor Training member of staff x day PROACT-SCIPr-UK Recertification training
0.5 6 residential staff Half day courses to be organised on an individual basis 6 Medication Training 6 residential staff day courses Food Handling Training Series of events 9 3 7 Social Workers, Residential Staff, Education staff 7 Social Workers, managers and IROs from Children s Services 7 LAC and Child Health and Disability Social Workers, Personal Advisors and IROs 67 Children s Services Social Workers Series of events Brighter Futures 9 x day NEW LAC Best Practice 3 x day NEW Pathway Planning Best Practice 7 x day NEW Adoption Planning Best Practice 6 LAC Social Workers x day Educational Outcomes 5 Foster carers, Residential Social Workers and Social Workers 5 Foster carers, Residential Social Workers and Social Workers 5 Foster carers, Residential Social Workers and Social Workers 5 Foster carers, residential staff and Social Workers x days Promoting the Health of LA Children x day Promoting the Mental Health of LA Children x day Promoting the Sexual Health of LA Children x days Preparation for Adult Life
5 3 3 8 50 Staff from any LSCB 00 Staff from any LSCB 30 Staff from any LSCB 30 Staff from any LSCB 90 Staff from any LSCB 90 Staff from any LSCB 60 Staff from any LSCB 60 Staff from any LSCB 60 Staff from any LSCB 60 Staff from any LSCB 5 x ½ day LSCB Assessing Neglect x ½ days LSCB Child Practice Review Learning Events x ½ day LSCB Child Sexual Exploitation Awareness Event x ½ day LSCB Child Sexual Exploitation Awareness Event for Managers 3 x ½ days LSCB Child Sexual Exploitation / SERAF 3 x day LSCB Crossing Bridges 8 x ½ day LSCB Domestic Abuse: CAADA DASH RIC & MARAC x ½ day LSCB Fabricated or Induced Illness x ½ day LSCB Female Genital Mutilation x day LSCB Forced Marriages Awareness Raising 7
4 3 7 60 Staff from any LSCB 00 Staff from any LSCB 0 Staff from any LSCB 00 Staff from any LSCB 90 Staff from any LSCB 80 Staff from any LSCB 60 Staff from any LSCB 60 Staff from any LSCB x day LSCB The Framework for the Assessment of Children in Need and their Families : Introduction x day LSCB LSCB Annual Conference x day LSCB Training the Trainer 4 x day 3 x day As required Team of 6 + 60 volunteers As required 0 volunteers LSCB Parental Substance Misuse and Safeguarding Children LSCB Safeguarding Children and Young People Living with Domestic Abuse 7 x day LSCB Working Together to Safeguard Children x day LSCB Young people: Self Harm & Suicide x day LSCB Young People & Interpersonal Violence 0 x hr evenings Youth Offending Service To fund the training of the Children s Services component of the Youth Offending Service Newly recruited volunteers / befrienders/ Mentors series of briefings Newly qualified Social Workers x day First Year in Practice 8
4 Residential Staff 8 hrs per week Coaching 8 Managers 8 x hrs per manager 9 Mentoring of new Team Managers 6 5 PSW 6 x hrs Principle Social Workers Support Group 3 50 Children s Services staff 3 x half days Children s Services Conferences As required As required As required Resources As required 40 licences As required On line resources As required As required As required External training and conferences 40 Social Workers, Social Work Assistants, PSW, Team Manager and Service Manager 30 Family Carers, Family Support Workers, Team Managers and Service Manager 40 Social Workers, Social Work Assistants, PSW, Team Manager and Service Manager 8 IRO x day x day Fostering and Adoption Team Development x day FISS Team Development x day LAC Team Development Day Team development day 0 FISS workers x day Parent Nurturing Programme Refresher As required 5 PSW As required Specialism training for Principle Social Workers 4 3 family therapy trained SW staff 4 days per person FISS Social Workers
9 Available to all elected members 9 x hr Briefings for elected members x day QCF Personal development x day QCF Principles for implementing duty of care x day QCF Professional Practice x day QCF Equality & Inclusion x day QCF Portfolio Day x day QCF Safeguarding the wellbeing of C&YP x day QCF Understanding Bullying x day QCF Promoting positive and safe internet use x days QCF Supporting Positive Outcomes 0
x day QCF Records and Record Keeping x day QCF Emergency Aid x days QCF Child and Young Person Development x days QCF Communication and Positive Relationships x day QCF Portfolio Day x day QCF Assessment and Planning with C&YP x day QCF Promoting wellbeing and resilience x day QCF Portfolio Day
Social Care Staff from Health and Social Care (Adults) No. of 9 6 ½ day session A Tale Of O 9 6 day Cultural Awareness Training (Lamajo) 0 6 day Valuing diversity - Not my Type 6 day Social Inclusion 7 6 day Stress Awareness For Staff 4 6 day Stress Awareness for Managers 4 6 0.5 day Fire Awareness Training 6 Fire Warden training 4 0 ½ day Food Hygiene
Manual Handling Training for all Social Care Staff No. of 3 8 3 Foundation Manual Handling For Commissioned Providers 9 6 Client Manual Handling Update 4 9 6 Risk Assessors and Supervisors Client Manual Handling Update 9 6 3 Refresher Manual Handling Training For Commissioned Providers 0 0.5 Wound Healing 6 6 Foundation Object Handling Course Children Services 6 4 Manual Handling Awareness for P.A. s 6 Update Object Manual Handling Course for Adult Services 4 6 Update Object Manual Handling Course for Childrens Services 8 Update Manual Handling for Scheme Managers 8 3 Foundation Manual Handling for Ty Storee 8 Update Manual Handling for Meals On Wheels 00 0.5 Dementia Event (Afta Thought) 6 3 Passport Manual Handling 0 POVA Level 3 6 Nutrition 0 Activities Forum
6 Multiple Sclerosis Awareness 6 3 Person Centered Creativity 4 0 0.5 POVA E Learning Workshop 6 00 0.5 POVA Level ( Afta thought) 7 8 Refresher Manual Handling 3 360 8 Induction Programme 6 Safeguarding Children 70 0.5 Managers Forum Meeting Event 4 6 Autism Awareness 6 Wound Care 6 Continence Care 4 6 Living With Asperger s I will experience 40 Technology to Care in the st Century 3 8 Dental and Oral Healthcare Training 6 Stoma Care Training Session 6 8 Dementia Awareness 8 6 Code Of Practice For Social Care Workers 6 PCC 6 6 0.5 Recording and Reporting 4
5 30 0.5 Deprivation Of Liberty Safeguards /MCA 8 30 0.5 Cheshire West Sessions 6 Managing Positive Outcomes 3 6 0.5 Parkinson s Awareness 4 6 0.5 Epilepsy Awareness 6 0 Basic Medication Knowledge Awareness and Administration 6 Positive Ways to Understand Behaviour in People with Autism 6 Basic Foot Care 6 Visual Support Strategies for People with Autism 6 Sensory Issues in People with Autism 4 6 0.5 Diabetes Awareness Management Development No. of 4 Solving Problems and Making Decisions 4 Planning Change in the Workplace 4 Understanding Leadership 4 Understanding how to Motivate to Improve Performance 4 Understanding Organising and Delegating in the Workplace 5
4 Understanding Marketing for Managers 4 Understanding Conflict management in the Workplace 3 Leading Creatively: An innovative training course for managers and leaders in Health and Social Care 6 6 Supervision and Appraisal 6