SKILLSOFT S CARE CERTIFICATE SOLUTION. Health and Social Care

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1 SKILLSOFT S CARE CERTIFICATE SOLUTION Health and Social Care

2 CARE CERTIFICATE SOLUTION The Care Certificate is the new training standard for all social and health care workers in England. Introduced in April 2015, it defines the required values, behaviours, and competencies a new carer must learn and demonstrate in their first 12 weeks of employment. Skillsoft s elearning courses are a hugely valuable learning experience for care workers and the most cost-effective way of delivering training. Director of Operational Compliance Leading care group providing care across the UK The Care Certificate is the new training standard for all social and health care workers in England. Introduced in April 2015, it defines the required values, behaviours, and competencies a new carer must learn and demonstrate in their first 12 weeks of employment. Each of the Care Certificate standards has specific competencies associated with them, which must be achieved by the learner in order to be eligible for a Care Certificate. Care employers have the challenge of teaching and assessing their employees against the new standards in an auditable way. Skillsoft s Care Certificate solution provides the answer. Included are all the learning, assessment support, and management tools to deliver an effective care certificate program to your learners, helping them meet the new standards and go on to provide high-quality, compassionate care. Included in the Skillsoft solution are: 15 elearning courses, one for each standard. Courses are developed using our award-winning learning methodology to deliver and assess the essential knowledge required by the care certificate standards. A set of follow on activities for each course, which are designed to help support your workplace observations and assessments, and develop the portfolio of evidence required to support your sign-off of a learners Care Certificate. A learning management system that can support a full range of Care Certificate delivery options. Whether you choose to use paper workbooks, centrally manage observation and assessment sign-offs, or are looking for a digital portfolio solution, we can help. Read on to learn more about each of these. SOLUTION SPOTLIGHT A WINNING RECIPE Care Training from Skillsoft combines the knowledge your staff needs with key benefits for your business Affordable Realise significant cost savings over classroom training

3 Care certificate elearning 1. Understanding Your Role This course provides an introduction to the Care Certificate Standards, helping care workers understand the scope and importance of their role and responsibilities to the individuals they support. Included are standards and codes of conduct, the importance of working in ways agreed with an employer, the value of partnership and how previous experiences and attitudes can affect work. 2. Your Personal Development Understanding the importance of self-assessment and feedback from others is essential for carers to develop their professional knowledge and skills, and advance in their careers. This course outlines how to plan personal development using reflection, learning activities and feedback as well as how to properly record progress towards goals. 3. Duty of Care This course describes the duty of care and how it affects a carer s work role. It details potential dilemmas surrounding the duty of care and how to recognise and manage these. It includes examples of the kind of conflicts, adverse events, incidents, errors and near misses that may be encountered. importance of the person-centred approach and help them to work in a person-centred way. 6. Communication Good communication is critical to providing good care. After describing different types of communication, this course explains the importance of establishing needs and preferences of individuals and suggests communication styles and strategies to meet them. It also includes how to overcome barriers and address the principles and best practices related to confidentiality. 7. Privacy and Dignity Privacy and Dignity are key values in the person-centred approach to care. This course describes actions required to help maintain dignity and privacy, how to best support individuals in making decisions about their care, and how to encourage and support active participation. 8. Fluids and Nutrition This course highlights the importance of nutrition, hydration and food safety in promoting the health and wellbeing of people in care. It illustrates ways to support individuals to eat and drink in accordance with their care plans, and how to best support individuals in meeting all their fluid and nutritional needs. 4. Equality and Diversity The equality and diversity course addresses issues of discrimination in social care and how to promote equality and inclusion. It includes concepts of equality, diversity and discrimination as well as working procedures, and an individual s responsibility to challenge discrimination. Guidance is provided on sources of information, advice and support. 5. Working in a Person-centred Way Carers need to be able to promote person-centred values and work in a person-centred way in every sphere of their day-to-day activities, and promote active participation of clients by supporting their right to make choices. This course aims to help carers understand the 9. Awareness of mental health, dementia and learning disability Understanding the needs of people with mental health, dementia or learning disabilities is key to helping meet those needs in the best way. This course helps a carer to develop an understanding, and make the adjustments Trackable Completion and scoring documented in LMS Reliable Courses built to prepare for exams and meet regulatory standards Cloud based Access courses online anytime, anywhere

4 that may be necessary. It also covers the legislative framework, helping identify the appropriate actions in situations that involve mental capacity or consent. 10. Safeguarding adults One of a care worker s key responsibilities is to safeguard adults in care, which means looking out for them and protecting them from harm or abuse. This course introduces ways to identify the most common forms of abuse, how to report suspected cases, and prevent further abuse ensuring carers can respond to any disclosed or suspected abuse effectively. 11. Safeguarding children This course addresses the safeguarding of children from abuse and neglect. Whether working directly with children, or having contact with in a care workers role, there is a responsibility to ensure their safety. This course helps carers understand what they must do if it is suspected a child or young person (met in any circumstances) is being abused or neglected. 100K+ COMPLETED ONLINE YEARLY HOURS CERTIFICATION RATES EXCEEDING INDUSTRY STANDARDS 12. Basic Life Support Training and knowledge on how to provide basic life support enables care workers to help in situations where an individual collapses and is not breathing. This course, intended for use only alongside an employer s further training, helps a carer to become familiar with the key steps and actions required to provide a quick and appropriate response. 13. Health and Safety The course identifies the relevant health and safety legislation and describes the main health and safety responsibilities of care workers, their employers and others in a care environment. It explains the importance of assessing risks and helps carers recognise the importance of properly following health and safety policies and procedures. 14. Handling Information This course helps care workers comply with the Data Protection Act 1998 and follow their organisation s policies and procedures when recording, storing, and sharing information. It offers guidelines on completing records, explains the importance of having secure systems for sensitive information and covers procedures for reporting any failures in information handling. 15. Infection Prevention and Control Seemingly minor illnesses can have serious consequences for frail and vulnerable individuals. This course outlines the precautions and steps a carer needs to take to meet their responsibility in preventing and controlling the spread of infections at their place of work.

5 Observation and assessment worksheets Each of the Care Certificate standards defines specific competencies which must be observed and assessed in the workplace for a learner to pass their Care Certificate. While some knowledge can be effectively assessed via our in-course testing, supported by workplace observations, some competencies can only be observed and assessed on the job. Skillsoft s Care Certificate solution delivers a range of resources designed to help with the observation and assessment task: A summary observation sign-off worksheet, to capture the sign-off of all 15 Care Certificate Standards. It is available to be printed and used as is, or downloaded and adapted, from the resources area of this course. A series of optional follow-on tasks, that support the learner in developing workplace skills, are included as part of each course. A series of required follow-on tasks, designed to guide the learner and assessor through the mandatory workplace assessments, are included. These resources can be used as is, further developed into your own organisation specific material, or replaced altogether as best suits your programme requirements. Our courses also include a number of scenario based learning exercises, to help develop skills in situations that are unlikely to be observed in the workplace. Learning management system Skillsoft s learning management systems support your care certificate programme every step of the way. Managing learners and assigning learning is made easy and, with a full range of Care Certificate evidence capture options, make delivering and assessing the training a breeze. Our systems allow you to work in the way you choose: paper workbooks, centrally managed sign-off, or digital portfolio. We support you with the tools to mix, match and manage elearning, workplace learning and assessments, together with dashboards and a comprehensive reporting suite.

6 For more information or to learn more, call or visit Health and Social Care Skillsoft offers a full range of care courses including: Awareness of End of Life Care Awareness of Moving and Handling of People COSHH Customer Care Deprivation of Liberty Safeguards Equality and Diversity Awareness Fire Safety Awareness First Aid Awareness Food Safety Level 2 Health and Safety Level 2 - Healthcare HSC: Administration of Medication HSC: Dementia HSC: Infection Prevention and Control HSC: Principles of Safeguarding and Protection Mental Capacity Act Nutrition Awareness We improve the performance of organizations by improving the performance of their people Skillsoft Ireland Limited BRCC040315