Telephone and Phonemail Orientation: Students On-Campus Calling: Placing your Call 1: Obtain dial tone and enter desired 4-digit extension number. *** (Seven-digit dialing to reach an internal campus number is prohibited to save costs associated with our outside lines) *** (If you are unsure of your desired party s extension you can access the online faculty and staff directory at http://www.marist.edu/directory/ by entering your Cisco Clean Access Agent username and password.) Outside Local Number: 1: Dial 78 and wait for external dial tone 2: Enter the local, 7-digit number *** (Toll free numbers [800,877,888] can be dialed as local calls.) Long-Distance Number: 1: Dial 8 and listen for two tones. 2: Input your PAETEC Personal Billing Number. This is followed with three tones, then the regular dial tone. Now you are ready to dial. 3: Dial 1-area code- and the seven digits (1-xxx-xxx-xxxx). *** To get a Personal Billing Number, Go to www.campuslink.paetec.com and click "Sign Up for Service" and then "Marist College" from the drop down and your information. *** (Our local area code is 845) Hold: Basic Functions:
Hold allows you to temporarily hang up a line in order to take another call on a separate line or attend to a separate matter without disconnecting the current call. Instructions on engaging hold function: 1: Obtain dial tone, Press [HOLD] and hang up your handset To reconnect the call: Transfer: 1: Press the extension button that the call is being held on and pick up your handset caller. Transfer allows a user to reassign a call to another extension without disconnecting the Instructions on engaging transfer function: Connect: 1: Press [TRANSFER] 2: Dial the extension number you want the call transferred to 3: Introduce the caller to the recipient and hang up your handset The Connect feature allows you to access a call that is camped-on, parked, or newly available. Connect also allows the user to reconnect to transferred calls or alternate between multiple in-use lines. Instructions on engaging connect function: 1: Obtain dial tone, press the button the coincides with the extension you wish to connect to and press [CONNECT] Pick-up: Call Pick-Up: The Call Pick-Up feature allows a user to answer a call to another extension so long as the user is aware of the other extension number. Instructions on engaging call pick-up function: 1: Obtain dial tone and Press [PICK] or dial (*) + (3)
2: Dial ringing extension number you wish to answer Group Pick-Up: Group Pick-Up allows a user to answer a ringing extension within their extension s pickup group without prior knowledge of the other extension s number. (Your extension must be part of the group for this function to be possible.) Instructions on engaging group pick-up function: 1: Obtain dial tone and press [PICK] twice or dial (*) + (*) + (3) Call Forwarding: Call forwarding grants the user the ability to have a call ring at another extension. Instructions on engaging call forwarding function: 1: Obtain dial tone and Press [FORWARD] or dial (#) + (9) 2: Dial the extension number you want the call to ring on and hang up your handset Instructions on disengaging call forwarding function: Park: 1: Obtain dial tone, press [FORWARD] or dial (#) + (#) + (9) and hang up your handset The park feature allows the user to transfer a call to a separate extension and have it held at that extension. Instructions on engaging park function: 1: Press [PARK] or press [FLASH] and dial (*) + (6) 2: Enter the extension number you want the call to park on and hang up your handset Consultation Call: The consultation call feature allows the user to privately converse with a second party while another party is being held on the line. Instructions on engaging consultation call: 1: Press [FLASH] during a call
2: Dial the extension number of the individual you wish to privately converse with *** (If you wish to converse privately with individuals who are off campus, use the local number or long-distance number dialing instructions listed above.) *** (To reconnect with the first party or alternate between parties simply press [CONNECT]) Save & Repeat: Save and Repeat allows you to save a number that you have dialed so you can redial the number later. To save an extension or outside number: 1: Get dial tone and dial the extension or outside number you wish to save 2: Listen for ringing, busy signal or conversation and press [FLASH], [#] and [4] To redial the saved number: 1: Get dial tone 2: Dial [#] and [7] Conference Call: The conference call feature allows the user to activate or participate in a conversation with up to eight individuals. Use the instructions below to add additional parties once you have connected the first party. Instructions on engaging conference call: 1: Obtain dial tone and press [FLASH] 2: Dial extension number of next party *** (If next party is being called on local or long-distance number, follow calling instructions listed above regarding dialing a local or long-distance number.) 3: Press [CONF] or press [FLASH] + (8) + (4) to connect each party *** (Press [CONNECT] to reconnect with a conference call if the call is refused, busy, or isn t answered.) Camp-On:
Automatic Camp-On allows you to stay on the line to wait for a busy extension. 1: Dial a Marist extension, listen for busy signal and stay on the line. *** Music-on-hold lets you know you are camped onto the busy extension. *** To cancel, hang-up. Callback Camp-On calls allow you to camp on and hang up. Your extension will ring back with a long ring when the busy extension becomes free. 1: Dial a Marist extension and listen for a busy signal 2: Press [#] and [1] and hang up *** To cancel Callback Camp-On: Get dial tone, press [#], [#], and [1] and then hang up. Repertory Dialing: The repertory dialing feature allows the user to set a [REPDL] button to automatically dial a number, perform a feature or create a combination of autodialing and feature use. Instructions on how to set up or change a [REPDL] button: 1: Obtain dial tone and press [SET] or dial (*) + (5) + (6) + (6) 2: Press the [REPDL] button you wish to set up or change 3: Enter the digits or feature buttons in the sequence you desire them to be automatically accessed in and hang up your handset. *** (To enter a delay to allow for processing, press [HOLD].) Instructions on how to make a [REPDL] call: 1: Obtain dial tone, press the desired [REPDL] button or select the line button you wish to call from (if you have more than a single line on your phone) and press the desired [REPDL] button. Instructions on how to make a consultation call using [REPDL]: 1: (With first party already on the line) Press [FLASH] *** (If [REPDL] button is already programmed with flash than the above step should be omitted.)
2: Press desired [REPDL] button *** (To reconnect to call, press [CONNECT].) Phonemail Introduction: (A printable version of the functions of phonemail is available online at http://www.marist.edu/it/telecom/images/tree.gif.) Accessing Your Phonemail Profile: Direct Access Extension Numbers 3002: Champagnat, Leo & Sheahan 3004: Upper/Lower New and Foy Townhouses and Gartland 3005: Midrise, Marian, Upper/Lower West, Upper/Lower Fulton and Talmadge Court *** 575-300X if dialing into phonemail from off campus (replacing X with 2,4, or 5 based upon housing location) Instructions to access your phonemail profile: 1: Press [MSG WTG] button or dial your Direct Access Extension Number 2: Enter your name (Last, First) until recognized by the automated system or your extension number and press (#) to continue 3: Enter your password and press (#) to continue In the beginning of the fall semester, all passwords are reset to the default 111 and students are required to reset their password to a unique combination of numbers at this time. You are now at the Home State where the automated voice will inform you of the different phonemail options you have and which numbers coincide with the different choices. Setting Your Phonemail Password: Whether you forgot your phonemail password and had to have it reset for you or your mailbox was purged and you have not accessed it yet, the Telecommunication Department
requires you to create a unique password of 3-24 digits to prevent others from purposefully or accidentally accessing your profile. Instructions for setting and re-setting your phonemail password: 1: Access your phonemail profile by following the access your phonemail profile instructions listed above. 2: Press (9) for Mailbox Options 3: Press (3) for Password 4: The automated voice will inform you of the password requirements before allowing you to enter your new, unique password 5: Once you have entered your desired password, finalize it by pressing (#) for Enter Setting Your Personal Greetings: There are three separate greeting options that every user of a Marist phonemail profile must create. The internal greeting is the message that all calls coming from a Marist College extension will hear upon reaching your voicemail, the external greeting is the message that anyone calling from outside the college will hear upon reaching your voicemail and the alternate greeting is a message that you can customize to fit a unique situation such as being away from your telephone for on a specific day or for a specific event. Instructions for setting and re-setting your phonemail greetings: 1: Access your phonemail profile by following the access your phonemail profile instructions listed above. 2: Press (8) to access Answering Options 3: Press (1) to access Change Greetings 4: A: Press (1) to change your internal and/or external greeting (See 5a once completed) B: Press (2) to change your alternate greeting (See 5b once completed)
5: A: Press (1) to change external calls or press (2) to change internal calls (Go to 6a) B: Press (1) to record a new greeting or press (6) to change the greeting to the system greeting 6a: Press (1) to record a new greeting or press (6) to change the greeting to the system greeting 7: Once you have finished recording your greeting, press (#) to return to the Answering Options menu and continue using phonemail or hang up the handset after you have pressed (#) to save your changes. Listening to Your Phonemail Messages: If there is a new message waiting for you in your phonemail profile, the [MSG WTG] button on your phone unit will be blinking. Once you have listened to a message you can save, replay, delete or forward your message to another extension. Instructions on how to listen to a new message: 1: Enter name and password as listed above in the access your phonemail profile section to reach the home state. 2: Press (3) to listen to your messages. *** (The most recent message left for you will be the first presented to you when you access your messages followed by messages you had previously listened to and saved.) Instructions on how to save a message: 1: Enter name and password as listed above in the access your phonemail profile section to reach the home state. 2: Press (3) to listen to messages. *** (If you do not have any messages in your mailbox, the automated system will re-route you back to the home state option list at this time.) 3: Once you have listened to the message, press (4) to save the message
Instructions on how to replay a message: 1: Enter name and password as listed above in the access your phonemail profile section to reach the home state. 2: Press (3) to listen to messages. *** (If you do not have any messages in your mailbox, the automated system will re-route you back to the home state option list at this time.) 3: Once you have listened through the message, you will be able to replay the message from the beginning by pressing (3), replay the final 8 seconds of the message by pressing (8) or go back to the previous message by pressing (2). Instructions on how to delete a message: 1: Enter name and password as listed above in the access your phonemail profile section to reach the home state. 2: Press (3) to listen to messages. 3: Once you have listened through the message press (6) to delete it and (#) to confirm its deletion (It will be deleted when you disconnect from phonemail.) Instructions on how to forward a message: 1: Enter name and password as listed above in the access your phonemail profile section to reach the home state. 2: Press (3) to listen to your messages 3: (After listening to the message you want to forward) Press (4) to save the message 4: Press (9) to forward the message (You will prompted to add a reply comment that will be announced prior to another individual listening to the message you are forwarding.) 5: Once you have added your comment press (*) to stop and (#) to enter. 6: Enter the extension you want the message to be delivered to and then press (#) to enter. (If you have any additional destinations, enter them now and press (#) to enter.)
7: Once you have entered all the extensions you wish to deliver the message to press (#) to continue 8: After entering all the extensions the message should be forwarded to, you can deliver it via the regular delivery method by pressing (#), cancel delivery by pressing (6) or specify delivery instructions by pressing (3) *** (Special delivery allows you to request a return receipt, schedule the message for future delivery or mark the message as urgent or private.)