Quick guide How to use a Mobeazy car, e-scooter or e-bike
Important INFORMATION In case of emergency: Dial 112 (European emergency number) 112 Mobeazy General: For general information, during office hours +31 (0)33 760 18 19 Mobeazy Service Center: For assistance with car issues (24/7) +31 (0)76 5 711 711 Sqoot Service: For assistance with scooter or bike issues (24/7) +31 (0)800 888 1111 / helpdesk@sqoot.nl Index Car How to use a Mobeazy car in 7 easy steps: 1. Booking your car online 2. Opening your car with the Mobility card 3. Checking your car for cleanliness and possible damage 4. Starting the car with the Start / Stop button 5. Parking your car 6. Refuelling or recharging with your fuel card 7. Returning the car and ending your reservation Frequently asked questions Scooter How to use a Mobeazy-scooter in 5 easy steps: 1. Booking your scooter online 2. Getting your key 3. Before you leave 4. Parking your scooter 5. Charginging the battery 3 4 5 5 6 7 8 8 10 11 12 16 16 17 17 18 19 20 www.mobeazy.nl/reserveren (24/7) E-bike Smart e-bike Dutch ID Sport 22 23 26
CAR Make your reservation at: www.mobeazy.nl/reserveren You can review and modify your reservation, adjust personal details and see detailed information. Mobeazy is a partner of the Alpha City platform. This means that your Mobeazy car agreement includes the terms and conditions of Alpha City. In case of car problems, Alpha City will provide assistance. You will find all necessary information in this Quick Guide. How to use a Mobeazy-car in 7 easy steps: 1. Booking your car online 2. Opening your car with the Mobility card 3. Checking your car for cleanliness and possible damage 4. Starting the car with the Start / Stop button 5. Parking your car 6. Refuelling or recharging with your fuel card 7. Returning the car and ending your reservation Step 1: Booking your car online After logging in to the booking site, you can select the desired rental time by clicking on the date and time fields. Then select an available vehicle. Confirm your booking with the Make your reservation button. www.mobeazy.nl/reserveren The first time you use Mobeazy you will receive a username and password to log in to the reservation system. We will send you a confirmation e-mail. 5
7 Step 2: Opening the car with your Mobility Card The yellow indicator light in the front window will show that the car is reserved. The car can only be opened with your personal Mobility Card. Hold your Mobeazy Mobility Card against the LED s on the front window. The doors will unlock within a few seconds. Please don t hold the card in front of the reader again immediately, in case it doesn t open directly. You will receive a reminder by text message 15 minutes in advance of your scheduled reservation. Step 3: Checking the car for cleanliness and possible damage After getting in the car, select the desired language with the BMW idrive (turning the big button in the middle of the console). Then enter your PIN. Report on the cleanliness of the car. If there is damage, report it immediately by phone to Alpha City Service Center. You can contact them by using the contact button on the display or use your own phone. After confirming your reservation, you may start the car. You can open your reserved car (remember which car by license) at the scheduled reservation time with your Mobeazy Mobility Card.
9 Step 4: Starting the car with the Start / Stop button With the Start / Stop button (to the right of the steering wheel), you can start the engine and turn it off. Always push down the clutch while starting the engine. In case of automatic transmission, step on the brake. Step 5: Refuelling/Recharging with the fuel-card When the fuel level is less than 25%, the display will request that you refuel. There will always be a fuel card in the car. You must refuel when the display requests you to. The display shows you where the fuel card is stored and what its secret code is. Of course you can refuel before the tank is depleted to 25 percent. For an electric vehicle: Recharge your battery when it s almost empty. Use the card you will find in your vehicle and which will give you access to every charging unit in The Netherlands. The NAV option on the display will show you where the nearest charging unit is. You will find the cable you need for charging in the trunk of the car. 1. Plug the charger cable into the charging unit. All charging units are provided with LED indicator lights. When they are green, the unit is available for charging. 2. Hold the charging card (in the car in the glove compartment) against the reader on the charging unit. You will hear a beep. 3. Connect the charging cable to your car. The LED lights on the charging unit will turn blue. Your car battery should be charging now, but always check your battery before you leave. 4. Before unplugging the charging cable, you must unlock it from the charging unit with your charging card.
11 5. Unplug the cable from the charging unit and the car. Put the cable back in the trunk. You can drive now for 100-140 kilometers before you have to charge your battery again. Remember to unlock the cable from the charging unit with your charging card before unplugging it. You can only unplug the cable after you ve opened the car. Do not forget to put the charging cable back in the trunk of the car! Step 6: Parking the car Park your car as usual, then from the display, choose the option Parking. You can now lock the car by holding the Mobeazy Mobility Card in front of the LED lights. If you want to unlock the car, you again hold the card in front of the LED lights. When you come back, you can open the car with the Mobeazy Mobility Card (step 2). After locking the car, it s not possible to open it immediately again. You have to wait at least 20 seconds. Step 7: Returning the car and ending your reservation You can only return the vehicle to the designated zone. This is the same area where you picked up your car. If you try to return the car outside this zone, you will see the following message on the display: 1. Turn off the engine with the Start / Stop button; 2. In the display, select the option End reservation ; 3. Make sure all windows and doors are closed; 4. Take your personal belongings from the car; 5. Hold the Mobeazy Mobility Card against the LED s on the front window. When the green LED lights up, the car is locked, the reservation has ended and the car will be available for the next user. Make sure that, before you leave the car, you choose the option End reservation in the display.
+31(0) 76 579 3001 www.alphacity.nl www.alphacity.nl Frequently asked questions What do the LED s in the front window mean? Green: The car is available (again). Corporate CarSharing from Alphabet Please make sure that the green AlphaCity Service Center: LED lights are on after you have ended the reservation. Corporate CarSharing from Alphabet AlphaCity Service Center: +31(0) 76 579 3001 www.alphacity.nl Corporate CarSharing from Alphabet AlphaCity Service Center: +31(0) 76 579 3001 Orange: The car is reserved. Only those who have reserved the car, can open the car with the Mobeazy Card. Red: The car is in use. If the red light is on when you pick up your reserved car, please contact the Alpha City Service Center. Blinking Orange: The car is checking your card and reservation. Wait until the blinking stops. The LED will then turn green, orange or red. How long is a reservation valid? You can pick up your car within two hours after the beginning of your scheduled reservation. If it hasn t been picked up after this period, the car will become available for other customers. I cannot be back on time. What to do? Please contact Mobeazy Service. We will assist you and offer the next booked customer an alternative. What should I do if the car is not there? Please contact Mobeazy Service. They will locate the car and if necessary offer you another option. +31 (0)33 760 18 18 How do I unlock the engine immobilizer? When the immobilizer is activated, re-enter your secret code via the idrive BMW. How does the BMW idrive work? Scroll by turning the big button in the middle of the console through the menu options. To select an option, press the button. By tilting the button you access other menus. 13
15 How do I report damage? Before driving off, check the car for damage. On the display you can see what damage already has been reported. New damage? Please call the Alpha City Service Center. After starting the reservation, it is no longer possible to report pre-existing damage. Damage is caused during use. What to do? You should always report damage suffered during your reservation via the Alpha City Service Center. If necessary, you can find damage forms in the glove compartment of the car. What should I do in case of a crash or other accident? Please, contact the Alpha City Service Center as soon as possible. They will send assistance. In the glove compartment you will fine a damage form to report circumstances, damage and other data. In case of emergency, always call 112! AlphaCity Service number: +31 (0)76 5 711 711 How do I refuel? 1. Select the option Refuelling in the menu on the display. The display shows you where the fuel card is stored and provides the associated secret code. 2. First check what kind of gas you need. Please consult the information in the glove compartment. 3. To pay, follow the instructions at the checkout or pump. When asked whether it is a replacement car, answer NO. Then enter the current mileage. 4. Replace the fuel card into the designated holder in the car. B = Gasoline (Benzine) D = Diesel How do I recharge an electric vehicle? There is always a charging unit nearby. Check the NAV-option on the display for the nearest one. Read the description on page 9 of this Quick Guide to learn how to recharge.
SCOOTER Mobeazy partners with Sqoot for the rental of scooters and bikes. Rental agreements of scooters and bikes are with Mobeazy, but Sqoot s conditions apply. You will find the necessary phone numbers in this Quick Guide (p. 2). How to use a Mobeazy-scooter in 5 easy steps: 1. Making your online reservation 2. Getting your key 3. Preparing for your ride 4. Parking your scooter 5. Charging the battery Step 1: Making your online reservation After logging in to the booking site, you can select the requested time slots by clicking on the date and time fields. Then select an available vehicle. Confirm your reservation by clicking the Reserve button. www.mobeazy.nl/reserveren You will receive a confirmation e-mail. Save this e-mail, you will need it to pick up your key! Step 2: Getting your key You can pick up the key of your reserved scooter at the reception desk of your building. Show your confirmation e-mail, as it has the reservation number. The key number corresponds with the number on the back of the scooter. If there is a Mobeazy locking system at your location, you need to unlock it to get your key. Mobeazy will assist you when this service is available. 17
Step 4: Parking your scooter Step 3: Preparing four your ride 1. Sit on the scooter and activate the rear (left) brake 2. Make sure the stand is completely up. The scooter will not start if it is still extended. 3. Insert the key into the ignition and turn the key to the on position 4. Release the brake and slowly turn up throttle. If the scooter is not working, make sure: - the stand is completely up - the (left) brake has been released - the key has been turned to the ON position The scooter is still not working? Call +31 (0)800 888 111 (Sqoot) 1. Park your scooter 2. Insert the key into the ignition and turn the key to the off position. 3. Open the buddyseat. Inside you will find a chain and lock that can be opened with your scooter key. 4. Inside the buddyseat you will find a scooter lock 5. Put the lock through the front wheel of the scooter and lock it to a fixed object. The scooter will be stable if you use the rear kickstand.
Step 5: Charging the battery 1. Place the charger in a dry and stable position. Plug the charger into the power outlet. The LED will be red. 2. Open the buddyseat with the scooter key. The battery is inside in a green case. Leave it there. 5. Disconnect the charger from the scooter AND from the power outlet. Put the charger back in its designated place. With a full battery you can drive between 60 and 70 kilometers without charging. The actual distance depends on outside temperature and your driving style. After each ride (even after a very short ride) the battery should be charged. The battery must never be allowed to drain completely. 3. Open the cap on the right side; underneath is the charging socket. Plug the charger into the socket. The black lines on the socket and the plug must match. The LED is now flashing red. 4. When the battery is fully charged, the LED will turn green. Regularly check the power indicator, but only after riding for at least a hundred meters. If you are going to charge the battery, always make sure that the charger is completely disconnected from the power outlet before you follow the charging instructions. Questions or problems? Please contact the Sqoot helpdesk. +31 (0)800 888 1111 / helpdesk@sqoot.nl
E-BIKE An e-bike is basically a regular bicycle with an electric engine to provide support. You can pedal as usual and just use the motor to help out on hills and with headwinds, or use the motor all the time to make riding easier. The experience is entirely different from riding a motor scooter or motorbike. The electric support is smooth and quiet, and it complements rather than supplants muscle power. Mobeazy partners with Sqoot for scooter and bike rentals. The rental agreement is with Mobeazy, but the terms and conditions are Sqoot s. You will find the necessary phone numbers in this Quick Guide (p. 2). How to use a Mobeazy-bike in 5 easy steps: 1. Making your online reservation 2. Getting your key 3. Preparing for your ride 4. Parking your bike 5. Charging the battery
Step 1: Making your online reservation Smart E-bike After you log in to the booking site, you can select the requested time slots by clicking on the date and time fields. Then select from the available vehicles. You can confirm your reservation by clicking the Reserve button. www.mobeazy.nl/reserveren You will receive a confirmation e-mail. Save this e-mail, you need it to pick up your key! Step 2: Getting your key You can pick up the key of your reserved bike at the reception desk of your building. Show your confirmation e-mail, which has the reservation number of your bike. The number on the key corresponds with the number on the back of the bike. 1. left handle 2. front break 3. bell 4. smartphone cradle 5. operation panel 1 2 3 4 6. back brake 7. speedometer 8. gearshift 9. right handle 10. bike 6 9 If there is a Mobeazy lock system at your location, you will need to use this system to get your key. Mobeazy will assist you whenever this service is available. 10 5 7 8
1 11 2 1. system/lights on/off 2. display 3. generator mode 4. speedometer 5. assist level 3 4 5 10 Step 3: Preparing for your ride 9 8 6. increase power 7. decrease power 8. generator mode indic. 9. trip computer 10. battery capacity 1. Place the display in the holder 2. Switch on the system (1). 3. With the increase (6) and decrease (7) buttons you select the desired strength of your support. 4. You can now ride your bike. 6 7 Step 4: Parking your bike 1. Always lock the bike with the provided lock, located under the seat. 2. Switch off the system (1). 3. If you leave the bike out of sight for a while, remove the display and take it with you. Step 5: Charging the battery 1. Connect the charging cable plug to the battery. You will find the battery near the pedal. 2. Connect the charger to the charging socket. The LED light turns orange. The battery is now charging. 3. It takes about 5 hours until the battery is fully charged. When charging is complete, the LED changes from orange to green. 4. When when the battery is charged, disconnect the charger cable from the battery, and then remove the plug from the socket. After each use (even after a short ride) the battery should be charged.
Dutch ID Sport 1. display 2. handlebar 3. adjust display 4. switch mode 5. on/off lights 6. increase power 7. decrease power 29 Step 3: Preparing for your ride 3 4 1 5 1. Place the display in the holder 2. Place the battery in the batterylock 3. Turn on the motor by turning the master switch on the battery. Check that the display switches on. 4. Choose the desired mode: ECO: maximum range TOUR: medium power SPORT: strong power SPEED: maximum power Step 4: After your ride 7 6 1. Always lock the bike with the provided lock. 2. Switch off the system (1). 3. When you leave the bike out of sight for a while, remove the display and take it with you.
31 Step 5: Charging the battery The battery can be removed (after locking the bike) by sticking the key in the battery slot and turning it a quarter turn clockwise. With the key in this position, you can slide the battery backwards and remove it from the carrier. You can toggle between these settings by pressing the function button on top of the charger. If you choose setting 2, the green light flashes and you will hear a gentle fan. Replace the battery To replace the battery, insert the battery, using the rails, and slide it gently in. When the battery is in the right position, you can click it into its slot. You can now use the bike (again)! After removing the battery from the carrier, you can charge it using the supplied Bosch charger. The charger has 2 settings. You should choose setting 2. Setting 2 will charge the battery up to 90% in 90 minutes and 100% in 2,5 hours. Questions or a problems? Please contact the Sqoot helpdesk. +31 (0)800 888 1111 / helpdesk@sqoot.nl
Rates Current rates for cars, scooters or bikes can be found on the Mobeazy website: www.mobeazy.nl. Rules We share mobility. Because we share, we have to care. Care for the car, scooter, bike and other users. Therefore we have some rules which all users must follow. These are obvious rules to keep sharing comfortable and workable. The rules can be found on www.mobeazy.nl/spelregels. Share your experience Share your Mobeazy-experience with your friends and with us! Tell them how Mobeazy works for you and grant your friends mobility as a service! We always want to know about your experience, whether it s good or not so good, let us know! You can find us on Facebook and Twitter: : Mobeazy : @MobeazyNL 33
Important phone numbers In case of emergency: Dial 112 (European emergency number) 112 AlphaCity Service number: For assistance with car issues (24/7) +31 (0)76 5 711 711 Sqoot Service number: For assistance with scooter or bike issues (24/7) +31 (0)800 888 1111 / helpdesk@sqoot.nl www.mobeazy.nl/reserveren Mobeazy Mobeazy B.V. Brabantsestraat 17 3812 PJ Amersfoort contact@mobeazy.nl KvK: 60 66 51 57 BTW: NL 85 40 06 023 B01 IBAN: NL 25 ABNA 0480905061 Mobeazy General number: For general questions, during office hours. +31 (0)33 760 18 19 Mobeazy Service number: For urgent questions, after calling Sqoot or Alpha- City +31 (0)33 760 18 18 35 www.mobeazy.nl/ www.facebook.com/mobeazy https://twitter.com/mobeazynl
Sharing mobility as a Service!