Inside This Edition. Winter/Spring 2016

Winter/Spring 2016 University of North Georgia Professional & Continuing Education Catalog Inside This Edition Clinical Medical Assistant Program 5 Brazilian Portuguese 7 The Nuts and Bolts of Supervision 8 Project Management 11 Prescribed Burn Manager Certification 12 Microsoft Excel Courses 14 Driver s Education 19 Heartsaver First Aid CPR AED 19 Photography Courses 20 Travel: Venice, Florence, & Rome 20

Check us out at Cumming City Hall! The Division of Professional and Continuing Education at our Cumming campus is excited to be moving to the top floor of Cumming City Hall. The additional space will allow the Division to meet the increasing workforce development needs of the region. By expanding our innovative programs, Professional and Continuing Education at UNG can assist individuals, local businesses, and government entities with increased opportunities for personal and professional success. Our mission is to deliver programs at the local level that allow for job growth and creation and provide businesses affordable, high-quality solutions to training. In 2015, UNG Professional and Continuing Education served 6,173 participants through 859 courses and programs in the North Georgia region. Over 900 of these participants and 96 programs were located on our Cumming campus. With the expansion into Cumming City Hall, we expect those numbers will double in the next year and continue to grow in the future. The Division has examined Georgia s Growth and Demand occupations and is working to build curriculum that addresses these critical needs. With the new location at Cumming City Hall, the Division will be expanding course offerings in the Healthcare, Computer Software, Project Management, and Leadership fields to allow area residents even more options for career growth. Dr. Wendy Estes, Director of Professional and Continuing Education, states that, The move is an exciting opportunity for our Division to be located within the central business district of the City of Cumming next to our government partners. This proximity will allow UNG Professional and Continuing Education to tap into the economic development activities occurring in the region and respond with courses and training programs that will enhance the growth of our communities. Our workforce development efforts will focus on retention and expansion of existing industry as well as serving as a resource for attracting new businesses to the area. We encourage and invite everyone to stop by the suite for a tour and additional information on how UNG Professional and Continuing Education can be a resource to you. LEADERSHIP & SUPERVISION MASTER CERTIFICATE In today s economy, a successful leadership team can mean the difference between staying in business and closing your doors. The University of North Georgia s Leadership & Supervision Certificate Program is perfect for those about to move into a leadership role, or current managers wishing to hone their skills. All one-day courses listed in the Leadership & Supervision section of classes are eligible to be included in a participant s program of study. A Master Certificate in Leadership and Supervision will be awarded to anyone who successfully completes 60 hours of classroom time within the approved course listing. Should you wish, you can sign up in advance for all ten courses for the Master Certificate Program for the low price of $1295, which is a savings of $195 off our regular course fees! Course offerings on pages 8-11. Delivery for group training is available. Contact Brooke Smith at 706-867-2736 or brooke.smith@ung.edu.

Contents Winter/Spring 2016 UNG PROFESSIONAL & CONTINUING EDUCATION Electronic Health Record Management Program For details on our Health Records Managmeent Program and all other Healthcare Programs, See pages 4-6. Condensed Online Certificates 2 Online Courses & Teacher CEUs 3 Healthcare 4 Language 7 Professional Development 8 Certification & Licensure 12 Computer 14 Featured Online Courses 17 Recreation/Safety 18 Driver s Education 19 Photography 20 Art & Music 24 General Interest 25 Certificate Programs Registration Information Online: www.ung.edu/ce 2 Condensed Online Certificates 4 Healthcare Certificates 9 Leadership & Supervision Master Certificate 13 Human Resources Management Certificate 13 SHRM Essentials of Human Resources 14 Microsoft Office Certificate 19 Driver s Education 20 Photography Certificates Phone: Call us at 678-717-2377 In Person: You may register in person at our Gainesville or Dahlonega campuses. CANCELLATION POLICY If you must cancel you must notify us in writing at least 3 business days before the course begins. There is a $20 processing fee for cancellations. For courses costing $200 or more, the processing charge is 10% of the total fee. NO refunds will be given on cancellations made within 3 business days of the course starting date. See www.ung.edu/ce/faq for more details. 1

CONDENSED ONLINE CERTIFICATE PROGRAMS Customer Service Certificate Customer service is vital to any organization s success. This program is for individuals who wish to pursue a role in customer service or improve upon existing skills. Learn the winning customer service skills that will set you apart from the competition in today s market. Four Required Certificate Courses: Customer Service Fundamentals Interpersonal Communication Keys to Effective Communication Achieving Success with Difficult People Grant Writing Certificate Earn your certificate in grant writing. Follow a step-by-step curriculum with an experienced grant writer as your instructor to help you master the art and technology of grant writing. You will learn how to write effective proposals that will bring in the funding you need. Four Required Certificate Courses: A to Z Grantwriting Get Grants! Writing Effective Grant Proposals Advanced Grant Proposal Writing Graphics & Animation Certificate Take multimedia websites and graphics to the max with our Graphics & Animation Certificate. Use raster and vector graphics to create dynamic, interactive media. Four Required Courses: Photoshop- Introduction Photoshop- Intermediate Illustrator- Introduction Flash- Introduction Administrative Assistant Certificate Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. Gain the skills and knowledge you ll need to begin a rewarding career as an administrative assistant. Five Required Courses: Administrative Assistant Fundamentals Administrative Assistant Applications Interpersonal Communication Writing Essentials Building Teams That Work Introduction to Web Design Certificate Six Required Courses: Creating Web Pages CSS3 & HTML5 Introduction Dreamweaver Introduction Photoshop Introduction Designing Effective Websites Marketing Your Business on the Internet Nonprofit Startup & Management Certificate Develop the skills and strategies you need to become an integral part of one of America s fastest growing service sectors. Learn the fundamentals of how nonprofit are created, managed, and marketed. Four Required Courses: Starting a Nonprofit Nonprofit Management Introduction Marketing Your Nonprofit Nonprofit Fundraising Essentials Project Management Certificate This program is for people who are new to the field of project management or who need a solid review of basic tenets. These courses also prepare you to take the Certified Associate in Project Management (CAPM ) certification exam offered by the Project Management Institute (PMI). Four Required Courses: Project Management Fundamentals Project Management Applications Introduction to Business Analysis Project Management @ e-speed Online Certificate Winter/Spring Start Dates: January 13 February 10 March 16 April 13 May 18 Courses within the certificate programs are 6-week courses with specific start dates. They consist of two lessons a week (one every Wednesday and one every Friday). You do not need to be online at any specific time. You are expected to complete each quiz and assignment within ten days. Course fee is $129 per course. Visit www.ung.edu/ce for registration information or call 678-717-2377. 2 Winter/Spring 2016 www.ung.edu/ce

ONLINE COURSES & TEACHER CEUs Discover why millions of students are making the switch to online learning. With online courses, you can study at your convenience in your preferred learning environment. Our courses and programs are highly engaging and relevant and our instructors are interactive and support you through the curriculum. Choose from our growing catalog of Instructor-Led Courses designed to teach you a new skill or refresh a current one or our Career Training Programs geared to place you into a new career in an in-demand field. We are proud to partner with our online training providers Ed2Go, OnCourse Learning (Real Estate) and Health Ed Today! Online Courses Instructor-Facilitated Online Discussion Areas 24-Hour Access 6 Weeks of Instruction Our instructor-facilitated online courses are informative, fun, convenient, and highly interactive. Our instructors are famous for their ability to create warm and supportive communities of learners. You can complete any course entirely from your home or office, any time of the day or night. Features: Courses run for six weeks (with a 10-day grace period at the end). Courses are project-oriented and include lessons, quizzes, hands-on assignments, discussion areas, supplementary links, and more. Courses are available in: Accounting and Finance Business College Readiness Computer Applications Design and Composition Healthcare Language and Arts Law and Legal Personal Development Teaching and Education Technology Writing and Publishing Teachers - CEUs Our online education partner, Ed2Go, offers courses for teachers that need CEU credits to renew teaching certifications that expired prior to 2011. Choose any of our courses for teachers and earn 2.4 CEUs towards teacher recertification on your own time! Courses are administered by an experienced instructor and can be completed at your home or office computer at your convenience. All courses begin once a month and continue for six weeks. They consist of 24 lessons that last approximately two hours each; two lessons are released per week, on Wednesdays and Fridays, and remain active for two weeks. Courses are available in: Computer Applications Writing Language and much more! Visit www.ung.edu/ce for a complete listing of CEU courses for teachers. EDUCA T ORS Make a Difference Visit www.ung.edu/ce for a complete listing! Winter/Spring 2016 www.ung.edu/ce 3

HEALTHCARE EKG Technician Program Fee: $999 (includes all books & materials), CEUs: 5.0 This comprehensive 50-hour EKG Technician Certification Program prepares students to function as EKG Technicians and to take the American Society of Phlebotomy Technician (ASPT) - Electrocardiograph (EKG) Technician exam in addition to other National Certification Exams. This course will include important practice and background information on anatomy of the heart and physiology, medical disease processes, medical terminology, medical ethics, legal aspects of patient contact, electrocardiography and stress testing. Additionally, students will practice with EKG equipment and perform hands on labs including introduction to the function and proper use of the EKG machine, the normal anatomy of the chest wall for proper lead placement, 12-lead placement and other clinical practices. The EKG Technician Certification Program includes a graded final exam to help prepare students for the ASPT - EKG Technician Exam. March 7 - May 9, skip 3/14 & 3/16 (Cumming City Hall) Mondays & Wednesdays, 6:30-9:30 PM March 7 - May 9, skip 3/14 & 3/16 (Oconee) Mondays & Wednesdays, 7:00-10:00 PM March 15 - May 10 (Gainesville) Tuesdays & Thursdays, 7:00-10:00 PM Phlebotomy Technician Program Fee: $1599 (includes all books & materials), CEUs: 9.0 This 90-hour Phlebotomy Technician Program prepares professionals to collect blood specimens from clients for the purpose of laboratory analysis. Students will become familiar with all aspects related to blood collection and develop comprehensive skills to perform venipunctures completely and safely. Classroom and lab work includes terminology; anatomy and physiology; blood collection procedures; specimen handson practice; and training in skills and techniques to perform puncture methods. This program helps students prepare for National Healthcareer Association s (NHA) Certified Phlebotomy Technician (CPT) exam. NOTE: This 90-hour program does not include the arranging of a free clinical rotation on behalf of students. Although not required to work as a Phlebotomy Technician, students that wish to pursue a clinical rotation should contact local health care organizations to arrange their personal clinical schedule. March 7 - May 18, skip 3/14 & 3/16 (Cumming City Hall) Mondays & Wednesdays, 6:30-9:30 PM This class will also meet on Saturdays, 9:00 AM - 3:00 PM; April 2, April 9, April 23, April 30, and May 14. March 7 - May 18, skip 3/14 & 3/16 (Oconee) Mondays & Wednesdays, 7:00-10:00 PM This class will also meet on Saturdays, 9:00 AM - 3:00 PM; April 2, April 9, April 23, April 30, and May 14. March 15 - May 19, (Gainesville) Tuesdays & Thursdays, 7:00-10:00 PM This class will also meet on Saturdays, 9:00 AM - 3:00 PM; March 19, April 9, April 23, April 30, and May 14. Dental Assisting Program Fee: $1299 (includes all books & materials), CEUs: 8.0 The Dental Assisting Program prepares students for entry level positions in one of the fastest growing health care positions - Dental Assisting. The purpose of this course is to familiarize the student with all areas of pre-clinical dental assisting and provide training in the professional skills required to function as an assistant in the dental practice. This course covers the following key areas and topics - Administrative Aspects include: the history of dentistry and dental assisting; introduction to the dental office; the legal aspects of dentistry; policies and guidelines. Clinical Aspects include: introduction to oral anatomy; dental operatory; dental equipment, introduction to tooth structure; primary and permanent teeth; the oral cavity and related structures; proper patient positioning; dental hand-pieces; sterilization; and other areas. In addition to entry-level administrative jobs, this course is ideal for students interested in pursuing a future formal Dental Hygienist program. This program includes 80 hours of classroom lecture and hands on labs and a 40-hour clinical externship opportunity at a local healthcare provider. NOTE: To be eligible for the 40-hour clinical rotation, students must successfully complete the 80-hour program, submit to a thorough background check, drug screening and meet other requirements. Additionally, this course is designed to prepare students to sit for the DANB Radiology Health and Safety Examination (RHS). Many states require that any dental office employee who will be performing radiological procedures (X-Rays) must take and pass the DANB RHS exam. The cost of this exam is $175 and is not included as part of the cost of this program. The DNAB exam is administered at Pearson Vue Testing Centers. March 8 - June 14, skip 3/15 & 3/17 (Cumming City Hall) Tuesdays & Thursdays, 6:30-9:30 PM March 14 - June 15, skip 5/30 (Gainesville) Mondays & Wednesdays, 7:00-10:00 PM Pharmacy Technician Program Fee: $1299 (includes all books & materials), CEUs: 5.0 This comprehensive 50-hour course will prepare students to enter the pharmacy field and take the Pharmacy Technician Certification Board s PTCB exam. Course content includes: pharmacy medical terminology, history of pharmacy, pharmacy practice in multiple environments, pharmacy calculations and measurements, reading and interpreting prescriptions, and defining drugs by generic and brand names. Through classroom lecture and hands on labs, students will review dosage calculations, drug classifications, the top 200 drugs, I.V. flow rates, sterile compounding, dose conversions, aseptic technique, the handling of sterile products, total parental nutrition (TPN), dispensing of prescriptions, inventory control, and billing and reimbursement. Includes 80-hour clinical externship. March 8 - May 10, skip 3/15 & 3/17 (Cumming City Hall) Tuesdays & Thursdays, 6:30-9:30 PM March 8 - May 10, skip 3/15 & 3/17 (Oconee) Tuesdays & Thursdays, 7:00-10:00 PM March 14 - May 9 (Gainesville) Mondays & Wednesdays, 7:00-10:00 PM 4 Winter/Spring 2016 www.ung.edu/ce

HEALTHCARE Electronic Health Record Management Program Fee: $1999 (includes all books & materials), CEUs: 9.5 This 95-hour Electronic Health Record (EHR) Management program prepares students to understand and use electronic records in a medical practice. Access to health information is changing the ways doctors care for their patients. Doctors now have access to a patient s medical history, surgeries, allergies to medicines, and recent doctor s visits all at the press of a button. This recent technology that intertwines health information from a variety of sources is known as an electronic health record. An electronic health record (EHR) includes computerized lifelong healthcare data where every encounter an individual has with the healthcare system is documented and compiled for quick access. Electronic Health Record professionals are educated in the implementation and management of electronic health information using common electronic data interchange systems such as HL7, CDISC, and DICOM. Clinical Medical Assistant Program Fee: $2599 (includes all books & materials), CEUs: 14.0 This program is intended for students who want to prepare for an exciting, challenging and rewarding career in healthcare. This program will train students to assist physicians by performing functions related to the clinical responsibilities of a medical office. Instruction includes preparing patients for examination and treatment, routine laboratory procedures and the technical aspects of phlebotomy and the use of the electrocardiograph (EKG) machine, plus more. Students will review important topics including phlebotomy, EKG, pharmacology, professional workplace behavior, ethics and the legal aspects of healthcare. This program includes 140 hours of classroom lecture and hands on labs and a 160-hour clinical externship opportunity at a local healthcare service provider for those students who qualify. To be eligible for the 160-hour clinical rotation, students must successfully complete the 140-hour program, submit to a thorough background check, drug screening and meet other requirements. NOTE: Upon successful completion of this program (both 140 hours of classroom instruction and 160 hours of clinical training), students would be eligible to sit for the National Healthcareer Association (NHA) Certified Clinical Medical Assistant (CCMA) national examination. March 8 - June 16, skip 3/15 & 3/17 (Cumming City Hall) Tuesdays & Thursdays, 6:30-9:30 PM This class will also meet on Saturdays, 9:00 AM - 4:30 PM; April 2, April 9, April 23, April 30, May 14, May 21, June 4, and June 11. March 14 - June 20 (Gainesville) Mondays & Wednesdays, 7:00-10:00 PM This class will also meet on Saturdays, 9:00 AM - 4:30 PM; April 2, April 9, April 23, April 30, May 14, May 21, June 4, and June 11. March 8 - June 16, skip 3/15 & 3/17 (Oconee) Tuesdays & Thursdays, 7:00-10:00 PM This class will also meet on Saturdays, 9:00 AM - 4:30 PM; April 2, April 9, April 23, April 30, May 14, May 21, June 4, and June 11. NOTE: After the successful completion of this program, students will be prepared to sit for the National Healthcareer Association (NHA) Certified Electronic Health Record Specialist (CEHRS) exam. March 14 - June 6, skip 5/30 (Gainesville) Mondays & Wednesdays, 7:00-10:00 PM This class will also meet on Saturdays, 9:00 AM - 3:30 PM; April 2, April 16, April 30, and May 14. Medical Administrative Assistant Program Fee: $999 (includes all books & materials), CEUs: 5.0 This 50-hour course prepares students to function effectively in many of the administrative and clerical positions in the health care industry. Medical Administrative Assistants, Medical Secretary, and Medical Records Clerks are all positions in great demand. This program covers important background information on the medical assisting profession and interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. This program is intended to provide students with a well-rounded introduction to medical administration so that they can gain the necessary skills required to obtain an administrative medical assistant position. NOTE: Upon successful completion of this program, students would be eligible to sit for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) national examination. March 7 - May 9, skip 3/14 & 3/16 (Oconee) Mondays & Wednesdays, 7:00-10:00 PM March 15 - May 10 (Gainesville) Tuesdays & Thursdays, 7:00-10:00 PM All in-class healthcare certificate programs are offered in cooperation with Condensed Curriculum International, Inc. Books and materials included. Winter/Spring 2016 www.ung.edu/ce 5

HEALTHCARE Basic Life Support (BLS) for Healthcare Professionals Fee: $75, CEUs: 0.4 February 13, (Gainesville) Saturday, 10:00 AM - 2:00 PM February 13, (Oconee) Saturday, 10:00 AM - 2:00 PM March 16, (Dahlonega) Wednesday, 10:00 AM - 2:00 PM March 23, (Cumming City Hall) Wednesday, 10:00 AM - 2:00 PM April 9, (Gainesville) Saturday, 10:00 AM - 2:00 PM April 16, (Oconee) Saturday, 10:00 AM - 2:00 PM April 20, (Cumming City Hall) Wednesday, 10:00 AM - 2:00 PM May 11, (Dahlonega) Wednesday, 10:00 AM - 2:00 PM Spanish for Healthcare Professionals Fee: $129, CEUs: 1.6 With increasing numbers of Spanish-speaking patients entering the healthcare system every year, it s more crucial than ever for health professionals to learn medical Spanish. What s more, adding Spanish skills to your resume can broaden your career horizons. This course focuses on the survival Spanish medical personnel really need to know in a medical setting. We will focus on learning the basics of Spanish pronunciation, you ll move right into simple words for everyday topics including colors, numbers, conversational phrases, family names, and words for asking questions. Next, you ll get to the core of the course as you discover how to ask about symptoms, medical histories, discomfort, insurance, and patients feelings. You ll also learn how to talk about body parts, diets, and medical care and treatment. If you are working or want to work in the medical/healthcare field, this class if for you! February 2 - March 22 (Gainesville) Tuesdays, 6:30-8:30 PM April 5 - May 24 (Gainesville) Tuesdays, 6:30-8:30 PM We offer the convenience of online Healthcare Programs! These courses are highly interactive and provide students with an enriched learning experience. Each course was developed to ensure that students gain the necessary skills to excel in a professional healthcare environment. Additionally, these programs include access to an online community with interactive content and robust student services. Each course includes: a24/7 instructor support and course mentoring aonline healthcare content that supplements each course astudent and instructor collaboration aengaging labs, student exercises, course videos and animated simulations astudent pre and post assessments and online performance tracking anational and state certification opportunities aa secure Student Portal asome programs include clinical externships Online Course Offering Pharmacy Technician Program Clinical Medical Assistant Dental Assisting Program Medical Billing & Coding Medical Coding ICD-10 EKG Technician Program Electronic Health Record Management Phlebotomy Technician Program Medical Administrative Assistant Program Dialysis Technician Program Medical Terminology ECG/EKG Course for Nurses Visit www.ung.edu/ce or give us a call at 678-717-2377 for pricing and detailed program information! You can also email Kim Savage at kim.savage@ung.edu. 6 Winter/Spring 2016 www.ung.edu/ce

LANGUAGE Conversational English Fee: $85, CEUs: 1.8 In the six-week Conversational English class, you will learn pronunciation and basic grammar. You will also learn English that you can and will need to communicate at a place of employment. Fast fluency of phrases to use in conversations every day will also be included. Students are able to attend class after class to learn more and more! January 12 - February 18 (Gainesville) Tuesdays & Thursdays, 6:00-7:30 PM February 23 - March 31 (Gainesville) Tuesdays & Thursdays, 6:00-7:30 PM April 12 - May 19 (Gainesville) Tuesdays & Thursdays, 6:00-7:30 PM Brazilian Portuguese: A New Found Educational Experience - Level 1 Fee: $129, CEUs: 2.0 Brazil is the fifth largest country in the world and is an emerging economic superpower. And, some of the most magnificent and exciting destinations in the world can be found in Brazil, as well as other South American countries. Brazilian Portuguese is the official language of Brazil and Portugal, making it a great language to learn whether for business, travel opportunities, or for the simple exploration of other cultures. Sign up and try Portuguese today! January 26 - April 5 (skip 3/15) (Gainesville) Tuesdays, 7:00-9:00 PM April 20 - June 22 (Gainesville) Wednesdays, 7:00-9:00 PM Brazilian Portuguese: A New Found Educational Experience - Level 2 Fee: $129, CEUs: 2.0 January 25 - April 4 (skip 3/14) (Gainesville) Mondays, 7:00-9:00 PM April 19 - June 21 (Gainesville) Tuesdays, 7:00-9:00 PM American Sign Language I Fee: $129, CEUs: 2.0 This 10-week course will cover the various components of American Sign Language. You will learn both the basic vocabulary along with its grammar/word order. You will also learn the basic forms of communication skills, along with various cues used when signing, including directionality, classifiers, and the use of facial/body expressions. Lastly, you will also learn about the Deaf Culture and how it developed over history. All ages welcome beginning with age nine. January 12 - March 15 (Gainesville) Tuesdays, 6:00-8:00 PM January 13 - March 16 (Cumming City Hall) Wednesdays, 6:00-8:00 PM April 5 - June 7 (Gainesville) Tuesdays, 6:00-8:00 PM American Sign Language II Fee: $129, CEUs: 2.0 January 13 - March 16 (Gainesville) Wednesdays, 6:00-8:00 PM April 6 - June 8 (Cumming City Hall) Wednesdays, 6:00-8:00 PM April 6 - June 8 (Gainesville) Wednesdays, 6:00-8:00 PM Basic Communicative Spanish I Fee: $85, CEUs: 1.2 Spanish is the second language of the U.S., and more and more business is being conducted with Spanish-speaking countries. Whether you want to converse with customers, co-workers, or neighbors or prepare for a trip abroad, this course will give you the skills needed to understand oral Spanish and communicate effectively in real-life situations. February 8 - March 14 (Cumming City Hall) Mondays, 7:00-9:00 PM February 22 - March 28 (Gainesville) Mondays, 6:30-8:30 PM April 4 - May 9 (Cumming City Hall) Mondays, 7:00-9:00 PM April 11 - May 16 (Gainesville) Mondays, 6:30-8:30 PM Basic Communicative Spanish II Fee: $85, CEUs: 1.2 April 12 - May 17 (Gainesville) Tuesdays, 6:30-8:30 PM Winter/Spring 2016 www.ung.edu/ce 7

PROFESSIONAL DEVELOPMENT LEADERSHIP & SUPERVISION Fundamentals of Being an Effective Leader This workshop is a cornerstone for your personal leadership development program. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow the course that has been set. Yet, the responsibility entails much more. By accepting the challenge to lead, one comes to realize the ability to apply leadership principles in all areas of life is only limited by one s ability to recognize the leadership opportunities. January 19 (Gainesville) Tuesday, 9:00 AM - 4:00 PM March 15 (Oconee) Tuesday, 9:00 AM - 4:00 PM Communication Strategies for a More Productive Workplace January 21 (Oconee) February 18 (Gainesville) Effective Business Communications Using today s technology such as e-mail, internet, voicemail and computerized phone systems, provide customers with around-the-clock convenience and service while reducing costs and increasing productivity at work. It is essential to develop guidelines of when and how to use these forms of technology in a customer-friendly way to provide excellence in customer service. In this hands-on workshop, you will review the latest etiquette for using technology and review the basics of communication to develop effective messages for your company. January 26 (Gainesville) Tuesday, 9:00 AM - 4:00 PM Managing Across Cultures Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool. January 26 (Cumming City Hall) Tuesday, 9:00 AM - 4:00 PM March 3 (Gainesville) Skill With People Improve your work relations and friendships by understanding people and human nature. Learn to talk to people and make them feel important. Discover how to listen, influence and successfully help them make up their minds. Learn the secret to setting people s moods, how to skillfully praise and thank people, make a good impression and finally, how to skillfully make a good talk. Whether you want to be a top producing businessperson, or just a better mom, dad or friend, these simple, but seldom used skills will help you get to where you want to go in life. February 1 (Cumming City Hall) April 7 (Gainesville) The Nuts & Bolts of Supervision This full-day workshop covers all of the basic principles of managing and supervising people. Practical advice, real work examples, and techniques used by outstanding supervisors are interwoven throughout the course. Ed Nichols, management consultant and author, will lead the workshop. Some of the key concepts covered are: How to handle change, How to be a positive influence, Appraisals, Problem-solving, Counseling, Delegating, Raising productivity, Improving quality, Organizing, Training, Diversity strategies, Leadership, and others. February 4 (Gainesville) March 2 (Cumming City Hall) May 19 (Gainesville) 8 Winter/Spring 2016 www.ung.edu/ce

PROFESSIONAL DEVELOPMENT People Management Skills: Managing Different Personalities Ever wonder why people act like they do? Well now you can find out! Utilizing one fun and simple quiz, this seminar will teach you how to quickly spot and identify the four basic personality types. You ll learn how to handle each personality in a positive and effective way. This class is a fun, jaw dropper that will help you finally figure out why people act like they do. Elements covered in this course are guaranteed to be life-changing in the way you view people. You ll even be able to figure out why they may think you are the crazy one! February 9 (Gainesville) Tuesday, 9:00 AM - 4:00 PM March 21 (Cumming City Hall) Managing People and Projects: Basics of Project Management In our fast-paced, technology-intensive world, just do it can easily become a way of life. Managers believe they can t afford to spend the time it takes to practice good project management. However, managing and controlling your work-flow and business more efficiently has become increasingly important. Join us to learn the essential project management concepts and methods that are immediately applicable to your job. Through discussion and real world examples, learn how to identify and organize project components, and then control your project from beginning to end - documenting lessons learned for future reference. February 18 (Cumming City Hall) May 12 (Gainesville) Managing Multiple Tasks, Priorities, and Deadlines 21 Laws of Leadership: Follow Them and They Will Follow You Using the concepts from The 21 Irrefutable Laws of Leadership by John C. Maxwell, you will learn how to become a better, more productive leader. By incorporating these laws into your life, learn how to transform the quality of your leadership immeasurably. As you develop your people in the area of leadership, you will begin to see a positive impact on your whole organization. February 11 (Cumming City Hall) Critical Elements of Customer Service February 16 (Oconee) Tuesday, 9:00 AM - 4:00 PM The Fundamentals of Leadership Fee: $149, CEUs: 0.4 This seminar will cover the most important principles and techniques of managing people. You will study the working habits and characteristics of outstanding managers, and great companies and will acquire a greater understanding of what it takes to be a respected and valued leader. February 23 (Gainesville) Tuesday, 9:00 AM - 4:00 PM CUSTOMIZED & ON-SITE TRAINING Don t know where to start? We know... Let us show you! We provide an on-site assessment to clearly define your training needs no matter how small or large your business. We work with your schedule, providing day, evenings, or weekends, scheduling training when it s convenient for you. You can come to us or we can come to you, our location or yours - we are flexible. Your employees are the key to your organization s success and productivity. We will match our expert faculty with your training requirements to create successful training outcomes. The services of UNG Professional and Continuing Education offer customized training opportunities designed to meet your organizational needs. Call 678-717-2377 for details. February 17 (Cumming City Hall) Wednesday, 9:00 AM - 1:00 PM Winter/Spring 2016 www.ung.edu/ce 9

PROFESSIONAL DEVELOPMENT Amplified Management Skills The Amplified Management Skills workshop will outline the step by step progression of developing your business team. This course will show you how to select the players on your team and teach how to grow the team. Following up with how to test, and then hand off management responsibilities to the matured leader, as you begin to duplicate the process. Growing your team according to these guidelines will most assuredly help you develop a more successful business. March 8 (Gainesville) Tuesday, 9:00 AM - 4:00 PM May 25 (Cumming City Hall) Managing Your Message: Presentation and Writing Skills March 17 (Gainesville) April 13 (Cumming City Hall) From Supervisor to Leader: Leading from the Inside Out Are you in a supervisory role, but want to be seen as a leader? How do you begin changing the way your co-workers and team members see you? All leadership starts on the inside with selfleadership and works its way out. Gain insights on how to think, feel, and behave like a leader - and then expect to be treated like one too. Learn the importance of being a leader, as well as a supervisor, and discover how your leadership style impacts employee satisfaction and productivity. March 17 (Cumming City Hall) Professionalism at Work: Etiquette, Ethics, and Teamwork March 29 (Gainesville) Tuesday, 9:00 AM - 4:00 PM Coaching for Improved Performance March 30 (Cumming City Hall) Managing Customer Service With Excellence The need for leading, promoting, and enhancing a customerfocused culture is essential within every organization. This oneday workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a re-energizing time to build and expand from where you are now. April 13 (Oconee) Leadership Skills for Supervisors: Communication, Coaching, and Conflict April 19 (Cumming City Hall) Tuesday, 9:00 AM - 4:00 PM Minimizing Conflict and Maximizing Cooperation: Team Building for Managers Wherever human beings live and work, there will be conflict. That is natural. What doesn t come so naturally to many is their ability to handle conflict when it does arise. Join us to learn about the tools and techniques needed to understand conflict and how to achieve resolution and cooperation. We ll also discuss team-building and problem solving strategies with an emphasis on the steps and practices critical for negotiations to work effectively. April 21 (Gainesville) Closing the Generation Gap April 26 (Gainesville) Tuesday, 9:00 AM - 4:00 PM 10 Winter/Spring 2016 www.ung.edu/ce

PROFESSIONAL DEVELOPMENT Creating Customer Connections That Count To be an effective leader, you must do more than communicate. You must connect. Whether it is one-on-one encounters with a client, a small group discussion with your team, or making a speech before an audience of thousands - the best leaders find a way to connect with people. We ll cover the five principles and the five practices that will empower you to connect with people at work and in all areas of your life. We ll discuss and practice connecting with others in a way that touches their heart and leaves them transformed. April 27 (Cumming City Hall) Leading Your Team Through Times of Change May 4 (Cumming City Hall) Making Today Matter: Time Management Skills for Leaders The most important day you will ever experience is today. Today is the key to your success. Many of us look at our days in the wrong way: We exaggerate yesterday. We overestimate tomorrow. We underestimate today. Join us to discover the 12 decisions and disciplines from John Maxwell s best seller, Today Matters, that can help you see the importance and success that lies in today. May 5 (Gainesville) Performance Management: Giving Effective Feedback Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will give you some of those skills. Participants will learn: The role of goal setting in performance management; Tools to help your employees set and achieve goals; A three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills; Motivational tools and techniques. May 11 (Cumming City Hall) Dealing With Difficult People May 19 (Oconee) PROJECT MANAGEMENT *NEW* Project Management Foundations Fee: $499, CEUs: 1.8 In this 3-day course, you will be introduced to the concepts and best practices of project management. Project Management Foundations gives you the fundamentals, techniques and tools to manage your project to success. February 23 - February 25 (Cumming City Hall) Tuesday-Wednesday- Planning, Scheduling, and Control Fee: $399, CEUs: 1.2 In this course you ll learn the basis for scope, time, and cost planning. You ll learn how to construct the work breakdown structure, develop the project schedule, estimate activity costs and contingency, and develop the project budget. You ll learn how to construct and use the performance baseline to control the schedule and cost of the project and how to use performance management tools such as Earned Value to understand current and future performance of the project. April 12 & April 13 (Cumming City Hall) Tuesday & Identifying and Managing Risk Fee: $399, CEUs: 1.2 In this 2-day course, you will learn the concepts and building block to successful risk management. The course focuses on how to identify, qualify, prioritize and manage project risks to help ensure success. It teaches project risk management skills through hands-on exercises and practical experiences. May 17 & May 18 (Cumming City Hall) Tuesday & Basic Principles of Grant Writing Fee: $195, CEUs: 1.8 This course presents the fundamental, standard processes and procedures for developing and submitting a finished proposal for those who seek funding from a governmental agency, philanthropic foundation, commercial entity or civic organization. The components and features of a strong proposal, coupled with the key elements contained within a successful grant proposal, will be taught. Guiding principles common to the grant application process will be explored along with developmental practice in writing mission statements, goals, objectives, budgets and evaluative components vital for funding success. February 22 - March 28 (Gainesville) Mondays, 6:00-9:00 PM April 21 - May 26 (Gainesville) Thursdays, 6:00-9:00 PM Winter/Spring 2016 www.ung.edu/ce 11

CERTIFICATION & LICENSURE Real Estate Salesperson s Pre-Licensing Fee: $425 (plus books), CEUs: 9.6 This face-to-face course covers the fundamentals of real estate practices and policies and is approved by the Georgia Real Estate Commission. It is designed to assist the student preparing for the Georgia Real Estate Salesperson s License Examination. The State Exam may be taken after successful completion of this course. January 12 - March 31 (Gainesville) Tuesdays & Thursdays, 6:00-10:00 PM April 19 - July 7 (Gainesville) Tuesdays & Thursdays, 6:00-10:00 PM Online Real Estate Courses Pre-Licensing, Post-Licensing, Broker, Home Inspection, and Continuing Education for license renewal are also available at www.ung.edu/ce. Prescribed Burn Manager Certification Fee: $115, CEUs: 1.2 Certification Training For Food Service Workers Fee: $149, CEUs: 0.7 Georgia requires at least one food service manager on staff who has successfully completed a food safety training program and passed an ANSI-CFP exam. For all new establishments, there is a 90-day grace period to comply with the mandatory manager certification. During this 90-day period, the manager or person in charge must demonstrate food safety knowledge. ServSafe Certification is effective for 5 years. February 29, (Dahlonega) Monday, 8:00 AM - 4:00 PM, $149 Certification Exam Only: 2:00-4:00 PM, $80 April 4, (Cumming City Hall) Monday, 8:00 AM - 4:00 PM, $149 Certification Exam Only: 2:00-4:00 PM, $80 May 23, (Gainesville) Monday, 8:00 AM - 4:00 PM, $149 Certification Exam Only: 2:00-4:00 PM, $80 Prescribed fire is defined as fire applied in a knowledgeable manner to forest fuels on a specific land area under selected weather conditions to accomplish predetermined, well-defined management objectives. Course is designed for prescribed burning managers. The 1992 Georgia Legislature passed the Prescribed Burning Act which allowed the Georgia Forestry Commission to promulgate a Prescribed Burn Manager Certification Program. Although certification is not required to practice prescribed burning in Georgia, the program is offered in the interest of higher learning and achievement for qualified prescribed burn practitioners and landowners. Certification includes self study of materials provided by mail prior to the program, followed by a two-day training session and a written test. Applicants scoring 70% or better on this test will receive a numbered certificate. Certification is good for a fiveyear period from the date the certificate is issued. This course is designed for: Prescribed Burning Managers. Applicants to be successfully certified must have been in charge of five prescribed burns and have two years work experience in forestry related field or have completed a university-sponsored prescribed burn course. See REQUIRED affidavit. (Affidavit not required to attend class, but must be submitted to become certified.) May 10 - May 11 (Dahlonega) Tuesday & Wednesday, 8:00 AM - 5:00 PM 12 Winter/Spring 2016 www.ung.edu/ce

CERTIFICATION & LICENSURE Human Resources Management Certificate Program Fee: $1299 (includes SHRM materials), CEUs: 3.6 Our SHRM-CP/SHRM-SCP certification preparation course is designed primarily for individuals seeking credentials that focus on identifying and testing the knowledge and practical real-life experiences HR professionals around the world need to excel in their careers today. Earning your SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential establishes you as a recognized expert in the HR field. These new certifications recognize that HR professionals are at the core of leading organizational success. For those not seeking certification, this course provides a comprehensive and accelerated option for professional development. Participants gain a generalist point of view, refresh key ideas and concepts, strengthen their understanding of core competencies and increase productivity.. As an added advantage, we use the SHRM Learning System, which has a long and established track record of helping HR certification candidates beat average pass rates. It features relevant HR content and advanced tools that streamline study time, accelerate learning and build confidence for passing the SHRM-CP/SHRM-SCP exam. February 2 - April 26 (Gainesville) Tuesdays, 5:30-8:30 PM SHRM Essentials of Human Resources Fee: $499 (includes SHRM materials), CEUs: 1.5 This program is designed for managers, supervisors or other employees that have hiring, performance management or other human resource (HR) responsibilities. This is the perfect course for managers who need to know basic HR concepts BEFORE disciplinary action is required or a HR specialist has to get involved. Essentials of HR Management is also for those who are looking for a career change and an overview of HR, outside their current specialty. Also, newcomers in HR who want an overview of the whole field will find this course is a good starting point. Learn practices in: - Recruitment and selection - Employment law - Compensation basics - Orienting and training employees - Performance management Essentials of HR Management is not for the seasoned HR professional (unless you re looking for a general update), but is a must for anyone managing people. Knowledge of the essentials can keep you and your company out of trouble, make you a better manager, improve workplace morale, help with performance management and protect your company from needless litigation. Any registrations that are within one week of the class begin date, an extra shipping charge of $40 will be charged in addition to the registration fee. February 8 - March 7 (Gainesville) Mondays, 5:30-8:30 PM April 11 - May 9 (Gainesville) Mondays, 5:30-8:30 PM

COMPUTER MICROSOFT OFFICE SOFTWARE TRAINING EXCEL MS Excel, Part 1 Fee: $129, CEUs: 0.6 January 22 (Gainesville) February 26 (Cumming City Hall) February 26 (Gainesville) April 4 (Gainesville) April 22 (Cumming City Hall) May 2 (Gainesville) MS Excel, Part 2 Fee: $129, CEUs: 0.6 February 5 (Gainesville) March 2 (Gainesville) March 17 (Cumming City Hall) April 11 (Gainesville) May 20 (Cumming City Hall) May 23 (Gainesville) WORD Basic MS Word Fee: $129, CEUs: 0.6 January 25 (Gainesville) February 10 (Cumming City Hall) February 19 (Gainesville) March 16 (Gainesville) April 22 (Gainesville) Intermediate MS Word Fee: $129, CEUs: 0.6 March 16 (Cumming City Hall) March 23 (Gainesville) May 13 (Gainesville) WINDOWS Understanding Windows 10 Fee: $79, CEUs: 0.6 February 22 (Cumming City Hall) Monday, 9:00 AM - 1:00 PM Understanding Windows 8 Fee: $79, CEUs: 0.6 March 7 (Cumming City Hall) Monday, 9:00 AM - 1:00 PM OUTLOOK MS Outlook Fee: $129, CEUs: 0.6 January 20 (Gainesville) February 11 (Cumming City Hall) February 24 (Gainesville) April 1 (Cumming City Hall) April 15 (Gainesville) May 16 (Gainesville) POWERPOINT MS PowerPoint Fee: $129, CEUs: 0.6 January 29 (Gainesville) March 4 (Gainesville) April 7 (Gainesville) April 11 (Cumming City Hall) May 11 (Gainesville) MICROSOFT OFFICE CERTIFICATE This certificate program will help you get hired, get promoted, or update your skills. The Microsoft Office Certificate will help you acquire the knowledge and experience to use Microsoft applications in your current job or future job. This program is also designed to provide small business owners with the tools and resources to make their business more organized, professional, and dynamic. These computer skills are essential for work in today s modern offices. To receive the Microsoft Office Certificate you must complete Basic and Intermediate Word, Excel Part 1 and Excel Part 2, PowerPoint, and Outlook. 14 Winter/Spring 2016 www.ung.edu/ce

COMPUTER ipad and iphone for Everyday Use Fee: $129, CEUs: 0.6 In the 21st century, it is crucial to stay up-to-date with devices and tools that could save you a lot of time and stress when getting work done. In this class, those looking to understand more about the Apple ipad Tablet and Apple iphone should definitely sign up for this fun, fast-paced class. We will discuss the primary use for the ipad and iphone compared to traditional computers and phones, specifications to look at when purchasing one, and many productivity applications. February 9 (Gainesville) Tuesday, 9:00 AM - 4:00 PM April 13 (Gainesville) Facebook for Beginners Fee: $49, CEUs: 0.3 Facebook is a useful tool for more than just uploading pictures and following people you know. Facebook for Beginners, is an introduction to this dynamic social networking platform. This is an introductory class and you don t need a Facebook account to attend. But if you have an account, please bring your user name and password. February 16 (Cumming City Hall) Tuesday, 6:00-9:00 PM (Very) Basic PC Skills Fee: $119, CEUs: 0.6 Developing a Personal or Commercial Website Fee: $129, CEUs: 0.6 This course provides a hands on approach to creating a personal or commercial website without having to learn programming code or HTML. Whether you wish to create a personal or business advertising site, or sell online, this course will walk you through the best practices of site building and teach you how to get found on the web. By the end of the seminar, you will have an online presence that you can then build upon at your own pace. No previous web page experience is necessary, however, basic PC and Windows skills are required. February 10 (Gainesville) March 22 (Gainesville) Tuesday, 9:00 AM - 4:00 PM May 26 (Gainesville) If you have never used a computer before, then this very basic and friendly hands-on introductory course is the one you should take before any others. You will have time to practice the skills necessary to operate a computer using the keyboard and mouse. You will use WordPad for basic word processing and Internet Explorer to surf the Internet. There will be an overview discussion about email and, if there is time, you will send email using Google Mail. Only fundamentals are stressed in this introductory module and no prior knowledge of a PC is required. March 11 (Gainesville) May 9 (Gainesville) Illustrator for Small Business Fee: $129, CEUs: 0.6 Learn to create your own marketing materials using Adobe Illustrator. You will learn the basics of creating business cards, posters, flyers and more. Students will leave with a basic understanding of utilizing Adobe Illustrator files for marketing their business. March 17 (Cumming City Hall) 15