Cedars-Sinai & Veteran Employment Cedars-Sinai Health System Mission, Vision, and Values

Transcription

1 Cedars-Sinai & Veteran Employment Cedars-Sinai Health System Mission, Vision, and Values Mission Cedars-Sinai Health System, a nonprofit, independent healthcare organization, is committed to: Leadership and excellence in delivering quality healthcare services Expanding the horizons of medical knowledge through biomedical research Educating and training physicians and other healthcare professionals Striving to improve the health status of our community Quality patient care is our priority. Providing excellent clinical and service quality, offering compassionate care, and supporting research and medical education are essential to our mission. Vision Cedars-Sinai Health System will enhance its position as the leading healthcare provider in the Los Angeles area and rank highly among the nation's most respected, admired and trusted healthcare organizations. In fulfilling this role, Cedars-Sinai will: Attract and enhance relationships with the most well-qualified, accomplished and respected physicians, scientists, nurses, other healthcare professionals and staff Demonstrate excellent clinical quality, service quality and value Foster a culture of superb clinical and operational performance, as well as responsive and compassionate care Provide distinguished programs and services of excellence that build upon a tradition of clinical innovation, biomedical research, medical education and community service Remain at the forefront of advances in medicine and science through a strong, ongoing commitment to biomedical research and medical education Provide superior capabilities, facilities and technology for the full continuum of healthcare services Attract patients from regional, national and international markets by providing services directly, as well as through arrangements with other healthcare organizations that meet Cedars-Sinai Health System's standards of quality and service Values In the pursuit of this Vision, the actions of leadership, staff and other physicians will be guided by the following values: Integrity Excellence Teamwork and Collaboration Respect Compassion Innovation Stewardship Diversity

2 Cedars-Sinai & Veteran Employment General Organizational Expectations Candidates must demonstrate behavior which supports the Cedars-Sinai Health System s mission, which includes, but is not limited to: Attending required orientation and training seminars. Meeting production standards within established time requirements. Meeting quality standards for work product and performance. Demonstrating respect and positive interpersonal skills with patients, clients, the public, managers, and co-workers. Maintaining confidentiality of patient care and business matters. Observing time, attendance, and dress code standards. Protecting the safety of others and of the physical plant and equipment, following institution policies, fire, safety and infection control regulations. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in the job. Contact Information: Erin Ward, MPH Operations Supervisor Cedars-Sinai Medical Delivery Network Office: Cell: Personal erin.ward@csmns.org Program veteranrecruitment@cshs.org

3 Job Title: Patient Service Representative (PSR) Cedars-Sinai & Veteran Employment Job Descriptions Job Description: The Patient Service Representative supports the physician and accompanying clinical staff in the delivery of healthcare by performing a variety of administrative-related tasks in order to maintain a smooth and efficient front office workflow. Essential duties and responsibilities include, but are not limited to: performing check-in and check-out functions, registering patients, collecting copayments, processing and tracking referrals, managing patient flow, scheduling appointments, and managing physician correspondence. Candidates must have basic computer experience, customer service skills, and familiarity with medical terminology and insurance concepts. 1-3 years of experience in a medical practice is preferred. Pay Scale: $ $26.50 Job Title: Medical Assistant (MA) Job Description: The Medical Assistant supports the physician and accompanying nursing staff in the delivery of healthcare by performing a variety of medically-related tasks and by serving as an advocate for patients. Essential duties and responsibilities include, but are not limited to: preparing patients for provider, taking vital signs, setting up exam rooms, preparing and drawing lab work as directed, handling designated clinical care telephone interactions, and communicating significant findings to physicians. Candidates must have basic computer skills, customer service experience, familiarity with patient care flow and insurance concepts, and an understanding of medical supply ordering and administration. Medical assistant certification from accredited school required, and candidate must be phlebotomy certified. 1-3 years of experience in an outpatient medical setting preferred. Pay Scale: $ $26.50 Job Title: Surgery/Procedure Scheduler Job Description: The Surgery/Procedure Scheduler schedules patient surgeries and outpatient procedures, and performs other scheduling-related tasks for assigned medical specialties. Essential duties and responsibilities include, but are not limited to: coordinating surgery/procedure times between patient, hospital/outpatient surgery center and physician, pre-certifying procedures with insurance companies, obtaining necessary equipment requested by physician for procedures, providing pre- and post-procedure instructions to patients, assisting with patient inquiries, and following-up with all parties to communicate any scheduling changes. Candidates must have strong interpersonal and communication skills, proven organizational skills, and strong computer skills. One or more years of surgery scheduling experience with a computerized scheduling system is preferred. Pay Scale: $ $26.50

4 Job Title: Administrative Assistant Job Description: The Administrative Assistant provides support for physicians and managers by performing general clerical and administrative duties, and by coordinating operational programs. Essential duties and responsibilities include, but are not limited to: providing administrative support by scheduling meetings, filing, sorting mail, composing memos and minutes, generating reports, ordering office supplies, managing bulk mail, coordinating trainings, maintaining timesheets, record-keeping, managing invoices, and serving as back-up to the receptionist and other administrative assistants. Candidates must have strong computer literacy, excellent customer relations skills, ability to multitask, ability to proofread documents, and an understanding of basic computation. 2-3 years of progressive administrative/secretarial experience in a busy office environment is preferred. Pay Scale: $ $27.80 Job Title: Licensed Vocational Nurse (LVN) Job Description: The LVN supports the physician and accompanying nursing staff in the delivery of healthcare by performing patient care assessments and a variety of medically-related tasks. Essential duties and responsibilities include, but are not limited to: providing initial nursing evaluations, managing patient care flow, setting up exam rooms, assisting providers, performing designated diagnostic tests as directed, drawing lab work, administering immunizations/injections/medications as directed, handling clinical care telephone interactions, and communicating all significant clinical findings to providers. Candidates must have basic computer skills, customer service experience, and an understanding of patient care flow, medication administration, sterilization procedures, and insurance concepts. Certification from an accredited school and current California LVN licensure required. Candidates must be CPR certified, phlebotomy certified, and IV certified. 3 or more years of experience in an outpatient medical setting preferred. Pay Scale: $ $29.20 Job Title: Lead Licensed Vocational Nurse (LVN) Job Description: The Lead LVN supports the clinical staff in the delivery of healthcare by performing patient care assessments, clinically-related tasks, and administrative duties. Essential duties and responsibilities include, but are not limited to: assisting with administrative and clinical operations of the medical practice, managing patient care flow, handling all designated clinical care telephone interactions, serving as a patient advocate, assessing work flow, and taking a leadership role in the medical practice. Candidates must have strong computer and interpersonal skills, strong understanding of patient care flow and insurance concepts, ability to problem solve and prioritize, solid understanding of pharmacology and medication administration, and ability to correctly set up exam rooms. Certification from an accredited school and current California LVN licensure required. Candidates must be CPR certified, phlebotomy certified, and IV certified. 3 or more years of experience in an outpatient medical setting with lead experience preferred. Pay Scale: $ $30.60

5 Job Title: Operations Supervisor Job Description: The Operations Supervisor is responsible for coordinating the administrative operations of the Cedars-Sinai Medical Group offices through direct supervision of administrative support personnel. Essential duties and responsibilities include, but are not limited to: coordinating all administrative operations of the medical practices, overseeing administrative support activities, maintaining budgetary compliance, hiring and training new employees, managing payroll, ensuring a safe work environment, managing master schedules, and assisting senior management with monitoring of performance measures. Candidates must have excellent verbal and written communication skills, strong interpersonal skills, strong computer skills, a proven track record with customer service, and the ability to motivate others to effect positive change. Bachelor s degree and 3 or more years of medical office experience (preferably in a multi-specialty medical group setting) required. Previous medical office management, and/or supervisory experience preferred. Pay Scale: $ $32.20 Job Title: Supervisor, Clinical Operations (LVN) Job Description: The Supervisor, Clinical Operations (LVN) supports the physician and clinical staff in the delivery of healthcare by performing operational oversight responsibilities, human resource responsibilities, patient care assessments, and a variety of other medically-related tasks. The Supervisor, Clinical Operations (LVN) performs both administrative duties and clinical services. Essential duties and responsibilities include, but are not limited to: working in a collaborative role with the management team, coordinating all administrative clinical functions, precepting new staff, and managing physician and nurse schedules. Candidates must have proficient computer skills, proven customer service and patient care skills, intermediate understanding of patient care and insurance concepts, ability to handle provider correspondence and communications as related to clinical care, and strong interpersonal skills in the areas of patient relations. Certification from an accredited school and current California LVN licensure required. Candidates must be phlebotomy certified, CPR certified, and IV certified. 3 or more years of experience in an outpatient medical setting preferred. Pay Scale: $ $33.80 Job Title: Radiology Technician (Limited License) Job Description: The Radiology Technician (Limited License) supports the medical practice by performing permissible exams under the direction of the Radiology Supervisor. Essential duties and responsibilities include, but are not limited to: preparing patients for specified radiological procedures, setting up equipment appropriately, running processor and reviewing films, maintaining logs, sending out films for formal readings, distributing reports to physicians, and handling patient educational needs. Candidates must have basic computer skills, proven customer service, basic ability to correctly position patients for procedures, and ability to perform procedures while maintaining patient privacy. X-Ray diploma from an accredited school with current California certification and permits for chest, torso-skeletal, skull, and extremity categories required. 1-3 years of experience in an outpatient medical setting preferred. Pay Scale: $ $33.80

6 Job Title: Radiology Technician (CRT) Job Description: The Radiology Technician (CRT) supports the medical practice by performing permissible exams under the direction of the Radiology Supervisor. Essential duties and responsibilities include, but are not limited to: preparing patients for specified radiological procedures, setting up equipment appropriately, running processor and reviewing films, maintaining logs, sending out films for formal readings, distributing reports to physicians, and handling patient educational needs. Candidates must have the ability to work in multiple sites, basic computer skills, proven customer service, basic ability to correctly position patients for procedures, ability to perform procedures while maintaining patient privacy, and a general understanding of supply ordering and cost containment. Current California certification as a Radiology Technologist (CRT) required, ARRT preferred. X-Ray diploma from an accredited school with current California certification and permits for chest, torso-skeletal, skull, and extremity categories required. 1-3 years of experience in an outpatient medical setting preferred. Pay Scale: $ $33.80 Job Title: Clinical Nurse Job Description: The Clinical Nurse supports the clinical staff in the delivery of direct healthcare by performing a variety of patient care assessments, medically-related tasks and oversight responsibilities. Essential duties and responsibilities include, but are not limited to: assuming responsibility and accountability for the delivery of patient care, developing and revising patient care plans, triaging phone calls, overseeing and managing patient care flow, preparing patients for the provider, and communicating all significant clinical findings to the provider. Candidates must have strong computer and customer service skills, strong understanding of medical supply ordering and cost containment, strong understanding of patient care flow and insurance concepts, and proven leadership abilities. Certification from an accredited school and current California RN licensure required. Candidates must be CPR certified, phlebotomy certified, and IV certified. 3-5 years of experience in an outpatient medical setting with specialty experience preferred. Pay Scale: $ $49.90 Job Title: Supervisor, Clinical Operations (RN) Job Description: The Supervisor, Clinical Operations (RN) is responsible for supervising the clinical staff and clinical operations. Essential duties and responsibilities include, but are not limited to: supervising all clinical operations and administrative responsibilities, overseeing and maintaining necessary staff certifications and licensing requirements, coordinating administrative support activities, assisting senior management with the monitoring of performance measures, and performing general nursing tasks and functions. Candidates must have strong interpersonal skills in the areas of patient and physician relations, a proven track record with customer service, the ability to motivate others, and strong computer skills. A bachelor s degree and 3 or more years of medical office experience preferred, preferably in a multi-specialty medical group setting. Current California RN license required. Pay Scale: $ $55.10

7 Job Title: Operations Manager Job Description: The Operations Manager is responsible for the daily oversight of the administrative and clinical operations of assigned practices and programs. The Operations Manager has budgetary responsibility, functions as the key liaison with physicians and staff, promotes the productive growth and operational structure of each functional area, supports employee growth and development, participates in strategic planning and business development for areas of oversight, and functions as an advocate for the needs of patients. Essential duties and responsibilities include, but are not limited to: ensuring staff compliance with policies/procedures/protocols, assuming fiscal responsibility for areas of oversight, establishing effective patient care processes and workflows, maintaining quality control programs, and maintaining strong partnerships and collaborative communication across departments. Candidates must have outstanding written and oral communication skills, fiscal management skills, proven ability to lead and manage people, ability to promote effective collaboration and teamwork, and strong computer skills. Bachelor s degree and 3 or more years of medical office experience (preferably in a multi-specialty medical group setting) required. Previous medical office management, and/or supervisory experience preferred. Pay Scale: $ $63.70 Job Title: Physician Assistant (PA) Job Description: The Physician Assistant provides evaluation and treatment under the direction and supervision of an affiliated physician together, the collaborative physician and physician assistant share responsibility for the health and welfare of patients. Essential duties and responsibilities include, but are not limited to: providing medical authority when appropriate, performing complete physical exams and assessments of patients, performing tests and procedures to augment physical findings, documenting diagnoses, ordering tests, interpreting data and diagnostic results, prescribing medications, and notating findings and treatment courses in patient charts. Candidates must be a graduate from an accredited PA program with a current California PA certification and DEA license. Candidates must be skilled in traditional disciplines of patient assessment and management. 1-3 years of experience as a practicing Physician Assistant preferred. ACLS/PALS certification required. Pay Scale: $ $70.20 Job Title: Nurse Practitioner (NP) Job Description: The Nurse Practitioner provides a variety of duties required for the evaluation and treatment of patients, performing a vital role in delivering effective and efficient quality care. Together, the collaborative physician and Nurse Practitioner share responsibility for the health and welfare of patients. Essential duties and responsibilities include, but are not limited to: assessment of patients health status, formulating appropriate diagnoses, developing and implementing treatment plans, following-up with patients, and keeping the collaborating physicians informed. Candidates must be a graduate from a NP program approved by the Board of Registered Nursing with a current, unrestricted Nurse Practitioner license issued by the State of California and DEA license. 1-3 years of clinical nursing experience preferred. Excellent interpersonal skills are essential. Pay Scale: $ $73.80