Mobile Strategies and the Need for Process Reinvention 2013 Smarter Process Summit
Mobile is Mandatory 10 billion devices by 2020 72% of company leaders purchased tablets for their employees in 2012 Business spending on mobile projects will grow 100% by 2015 By 2016, 350 million employees worldwide will use smartphones 45% increase productivity with mobile apps 61% of CIOs put mobile as a priority 2 2013 IBM Smarter Process Summit
Radical Simplification of Process Adoption is Needed Your customers and employees are demanding simplicity Customers and employees no longer want complex and disconnected entry points Customers and employees want mobile apps that deal with task at hand 2 7 8 1 3 6 11 4 9 1 2 3 4 5 16 5 10 17 12 15 14 13 Revenue associated with mobile workers using enterprise business apps on smartphones and tablets is expected to nearly double between 2012 and 2017. Strategy Analytics Global Mobile Enterprise Business Application Revenue Forecast 2011-2017 3 2013 IBM Smarter Process Summit
Engage customers, employees and partners with processes that are Mobile Aware The process must be able to understand and respond to mobile contexts like location of team members or customers Context aware to engage with all process participants anywhere and anytime Assign the closest field inspector Geo-location of team members and customers for assignments, up-sell marketing opportunities 4 2013 IBM Smarter Process Summit
Engage customers, employees and partners with processes that are Mobile Specific The process must be able to leverage data obtained from mobile device interaction and use Mobile data capture to enrich and optimize processes improvement Capture data from the devices like signature Barcode scanning, Signature captures 5 2013 IBM Smarter Process Summit
Engage customers, employees and partners with processes that are Mobile Centric The process must be mobile focused to enable an appropriate and efficient experience for the mobile participants Efficient mobile experiences to change how employees interact with the enterprise Title Placeholder Field technicians, Inspectors, Customer Servicing 6 2013 IBM Smarter Process Summit
Where Should You Start Your Mobile Smarter Process Efforts? Look for people who are doing their work close to where that work is located The user should be able to accomplish the task at the point the task is discovered 7 2013 IBM Smarter Process Summit
Powerfully Simple Choices for Mobile Smarter Process Out of the Box Using Worklight Custom Mobile Application IBM Business Process Manager Mobile Application No additional software Leverage BPM skill set Leverage Coaches Leverage Device Services based on HTML Worklight Mobile Application Leverage reference Worklight artifacts like the Adapter Leverage BPM + Worklight skill set Can Leverage Coaches Leverage Device Services based on Worklight APIs and HTML Custom Mobile Application Choice of mobile implementation Leverage REST APIs for BPM Can leverage Coaches Leverage Device Services based on APIS 8 2013 IBM Smarter Process Summit
ios App for Mobile Users: Task Forms & Coaches Flexible access to promote broader adoption Simple task forms and intelligent coaches guide user inputs 9 2013 IBM Smarter Process Summit
V8 REST APIs and Tester Support Mobile Apps IBM BPM V8 Process Portal and ios Mobile App use this API Desktop Browsers Smartphones Tablets 10 2013 IBM Smarter Process Summit
BPM 8.5 Toolkit / Sample New Sample Mobile Coaches Toolkit includes over 15 coach views for Mobile Device Access, Theming, Page Navigation and Visual Controls. Worklight Project with app and adapter illustrates multi platform development & deployment. Integrates with IBM BPM through REST APIs. http://bpmwiki.blueworkslive.com/display/samples/sample+exchange+home 11 2013 IBM Smarter Process Summit
What s new in V8.5 IBM mobile solutions for business process management Non-production entitlement to Worklight Enterprise Edition with IBM BPM V8.5 Develop and test custom IBM BPM mobile applications using Worklight Leverage the IBM BPM APIs and Coaches Accelerate development of customer ready mobile experiences Leverage business decisions from mobile devices Accelerate delivery of mobile applications with new sample coach views delivered via an IBM BPM mobile ready toolkit Leverage mobile device specific features Updated Worklight sample for use as starting point implementation including Adapter to call BPM REST APIs New sample BPM controls targeted to deliver common mobile experiences Location, Camera, Mobile UI Layout 12 2013 IBM Smarter Process Summit
Worklight Sample - Project Worklight Adapter for BPM REST APIs... Common HTML5 code base Create hybrid apps for multiple devices and then optimize for device specific environments as needed. Simulate on various mobile devices and resolutions from within the Worklight Studio environment. 13 2013 IBM Smarter Process Summit
Worklight Sample: Scenario and Decision Overview Car insurance mobile application parameters Provided by settings Geolocation rules Response from decision Provided by device Leverage existing ODM decisions in a Mobile environment Utilize device independent information such as location and time within decisions Leverage existing Worklight facilities for Mobile App development and deployment 14 2013 IBM Smarter Process Summit
Transform the Way You View Processes Mobile Process Aware Specific Centric Engage with all process participants anywhere & anytime to ensure timely success of critical operations Optimize and customize mobile experiences to enhance employee productivity Capture & digitize mobile-specific content for richer process control and increased efficiency Accelerate development of customer ready mobile experiences to take your business processes mobile 15 2013 IBM Smarter Process Summit
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