EAM and Field Service Roadmap für den schweizerischen Instandhaltertag

Transcription

1 EAM and Field Service Roadmap für den schweizerischen Instandhaltertag Oktober 27, 2014 Georg Lessmöllmann Mobile Solution Management 2011 SAP AG. All rights reserved. This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a 1 particular purpose, or non-infringement

2 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP AG. All rights reserved. This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a 2 particular purpose, or non-infringement

3 Innovation to outpace your competition Geospatial (GIS) visualization Live 3D visualization Predictive maintenance Wearables and Augmented reality

4 Keep the lights on, the trains running, and the world turning SAP Work Manager Maintain, inspect and repair mission critical assets View asset schematics, history, and dependencies Generate notifications and work orders on the spot Report worker s status, progress, and location Install and tag equipment barcode, RFID, geotag

5 SAP Work Manager 6.0 UX enhancements Optimized navigation, UI simplification, and standard screen layouts Additional language support German, Italian, Japanese, Korean, Russian, Simplified Chinese, Spanish, Portuguese, French, Hebrew, Hungarian, and Swedish Single sign on Attachment support Upload and download Windows 7 and 8 support (Windows Presentation Foundation (WPF) client) Win 8 - Classic view only; touch enabled Linear asset management Inspection rounds Integration with SAP Multiresource Scheduling Above example screen shown on a Windows 8 rugged tablet Delivered on SAP Mobile Platform (SMP) 2.3

6 SAP Work Manager 6.1 (Released June 2014) Integration with GIS 1 Integration with SAP 3D Visual Enterprise 1 ERP Customer Service Crew management UX enhancements 1 Open UI Integration seamlessly ties in 3rd party applications Delivered on SMP 3.0 This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

7 SAP Work Manager 6.2 (Planned Release To Customer (RTC) Q4 2014) Master Data Integration Create, update, display equipment and functional locations unrelated to work order Hierarchy of equipment and functional locations Install and uninstall of equipment ISU Meter Management Enhancements Periodic Meter readings Disconnection and reconnection GIS Integration with ESRI maps Offline Support Delivered on SMP 3.x This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

8 SAP Work Manager Demo (IOS) Enables maintenance technicians to view their assigned work orders and perform work order confirmations on a mobile device (ipad). Maintenance technicians can also create new work orders and/or notifications on their own in order to report additional findings and trigger follow-up processes. Demo steps: 1. Select one WO on the left 2. Explain the panes and tiles 3. Select check on pump and show processing of workorder (stop/ Transfer WO/ set complete) 4. Enter notification and set WO complete 5. Enter time in timesheet 6. Explain the overall process

9 SAP Work Manager in 2015 WM 6.3 (Q2 2015) Predictive Maintenance and Work Order Reports Dynamic Forms Work Clearance EH&S Integration Quick Confirmations Order & Work Centric views Checklist QM Integration and more User Preferences and personalization WM 7.0 (Q4 2015) IoT Connectivity Additional Industries Rounds Integration Hana Cloud Platform (HCP) Support This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10 Delight customers and increase profitability SAP CRM Service Manager Perform customer-owned equipment service and create confirmations Record status, materials, problems, actions, expenses, and signatures for improved visibility and billing View equipment/install base listing, entitlements, contract, and service history Reduce travel cost with maps and directions

11 SAP CRM Service Manager 4.0 UX enhancements: Optimized navigation, UI simplification, and standard screen layouts Additional language support: German, Italian, Japanese, Korean, Russian, Simplified Chinese, Spanish, Portuguese, and French Single sign-on Attachment support: Upload and download Support for Windows 7 and 8 (WPF client) Windows 8 classic view only; touch-enabled Calendar support Maps and directions Nonorder ibase support Confirmation enhancements Survey support Sample Screens Shown on Android and ipad Tablets Delivered on SMP 2.3

12 SAP CRM Service Manager in 2014 SM 4.1 (released June 2014) MRS Integration Certified on SMP 3.0 SM 4.2 (Q4 2014) Service Order Creation GIS Integration (ESRI/Google) Vehicle Stock Enhancements ibase Enhancements Delivered on SMP 3.x This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

13 SAP CRM Service Manager in 2015 SM 4.3 (Q2 2015) Predictive Service User Preferences & Personalization SM 5.0 (Q4 2015) Hana Cloud Platform (HCP) Support This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

14 Keep your valuable parts and spares under control and ready to respond SAP Inventory Manager Manage parts in stockrooms, warehouses, and vehicles Automate manual, paper-based inventory operations such as performing cycle counts as well as receive, transfer, issue and adjust materials Speed receipt and back-order reporting between shipping and receiving Reduce inventory carrying costs and ensure parts availability for repairs

15 SAP Inventory Manager 4.0 (Released June 2014) UX enhancements Additional language support German, Italian, Japanese, Korean, Russian, Simplified Chinese, Spanish, Portuguese, French, Hebrew, Hungarian and Swedish Single sign on Attachment support Upload and download Windows 7 and 8 support (WPF client) Win 8 - Classic view only; touch enabled ios and Android device support Warehouse stock WMS Stock Overview WMS Physical Count Bin to Bin Transfer Delivered on SMP 3.0 This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

16 Warehouse Stock Component Automated support processing warehouse stockroom Optimize the use of all of your storage bins and warehouse movements, and store material stocks from several plants together in warehouses with random storage. WMS Stock Overview Fetch / Display stock per Warehouse Fetch / Display stock per material in a bin WMS Physical Count Download Inventory Documents Enter the physical count Create inventory document Ad-hoc from the mobile device Bin to Bin Transfer Transfer WM stock from one bin to another This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

17 Plans: SAP Inventory Manager IM 4.1 (Q4 2014) Warehouse Management Enhancements Transfers Inventory Lookups IM 4.2 (Q2 2015) Predictive Analytics Enhanced Search and Lookup IM 5.0 (Q4 2015) Van Stock Management Hana Cloud Platform (HCP) Support This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

18 Manage risk and prevent the unacceptable SAP Rounds Manager Take measurements and readings Conduct operator rounds Perform inspections such as for maintenance, compliance, and Environmental, Health and Safety Get automatic alerts for measurements outside the safe range Quickly create notifications based on current location and equipment

19 SAP Rounds Manager 3.0 (Planned RTC Q4 2014) UX enhancements Additional language support German, Italian, Japanese, Korean, Russian, Simplified Chinese, Spanish, Portuguese, French, Hebrew, Hungarian and Swedish Single sign on Attachment support Windows 7 & 8 support (WPF client) ios device support Android device support Rounds Manager 3.1 continuous improvements in 2015 Delivered on SMP 3.0 This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

20 Mobile EAM/ Field Service App Roadmap Current Q Q Q SAP Work Manager WM 6.0 WM 6.1 WM 6.2 WM 6.3 WM 7.0 SAP CRM Service Manager SM 4.0 SM 4.1 SM 4.2 SM 4.3 In Planning SAP Inventory Manager IM 3.2 IM 4.0 IM 4.1 IM 4.2 IM 5.0 SAP Rounds Manager RM 2.3 RM 3.0 RM 3.1 SAP Work Manager for Maximo WM Maximo WM 7.5.x Maximo WM 7.5.x Maximo In Planning SAP Inventory Manager for Maximo IM Maximo IM 7.5.x Maximo IM 7.5.x Maximo In Planning This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

21 SAP Augmented Reality Solutions

22 Augmented Reality Digitally enhanced view of the real world

23 Augmented Reality Smart Glasses Google Glass Brother Airscouter MetaPro Vuzix M-100 Epson Moverio Kopin Golden-i

24 Use Cases & Features Quality Checks Retail Pick List Scan Products Production New Shopping Experience Warehouse Document Damages Service Storage Information Indoor Navigation Maintenance Work Instructions Remote Expert Notes

25 Augmented Reality Planned SAP applications for Smart Glasses Warehouse Picking (Vision Video) Service & Maintenance (Vision Video) B2E 2 Picking App Service App B2B / B2C

26 SAP AR Warehouse Picker Demo Warehouse Picking

27 SAP EWM: Open Warehouse Tasks

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40 SAP EWM: Warehouse Task completed

41 Augmented Reality Possible Features Navigation Object Recognition Hands-Free Remote Expert

42 Add Attachments to Maintenance/Service Orders

43 Augmented Reality Architecture Mobile Devices App running on the device 1 2 SAP Mobile Platform OData OData SAP NetWeaver Gateway SAP Business Suite Integration component running in the corresponding SAP system CRM SRM SCM PLM ERP

44 THANK YOU! Feel free to connect with us at : Georg.Lessmoellmann@sap.com