An E2E integrated approach to IT Asset Management

Transcription

1 IBM Software Group An E2E integrated approach to IT Asset Carmen Ces IT Specialist SWG Tivoli, IBM

2 Agenda IBM Software Group What is IT Asset? Why Business needs it? Business Priorities segments descriptions and systems needs Centralized Asset for IT System Platform Asset Discovery & Inventory Tools 2

3 What is an asset? Any (Piece of) Equipment or Facility that plays a Key Role in the Core Business of an Enterprise General Tools Signalling Keys Support Equip Manufacturing Recreation Safety & Survival Gear Milling Personal Security COST I. T. Applications Network Wireless Voice Storage Mainframe Distributed Desktop Mobile Software CONTRACT Transport Trains / Rolling Stock Ships Trucks Buses Aircraft Military Space Navigation Avionics Engines Energy Turbines Reactors Fire Suppression Ventilation Offshore Boilers Drilling GeneratorsWind Turbines Solar Utilities Cabling Power Transmission Water Distribution Meters & Measurement Waste & Treatment Linear Rails Roads Pipelines Bridges Life Sci Calibrated Equip Medical Supplies Compressed Cylinders PharmaceuticalsLab Equipment Comm Microwave & Satellite Fiber Optics Wire Poles Facility Structures Electrical Environmental Lighting Phys Security Transport Landscaping Retail ATM / POS Scales & Measurement RFID Vaults & Safes 3

4 What is IT Asset? More accurate Visibility and Control over Assets and their Impact to the Business cost and risks IT Asset (Financial Perspective) Hardware Asset Software Asset Asset Lifecycle Plan Acquire Deploy Maintain Retire (Configuration Item Lifecycle) Software License Mgmt HW Cost Trends SW Cost Trends Labor Cost Trends 4

5 Every Business Needs IT Asset Visibility and Control over Assets and their Impact to the Business TECHNOLOGY What does it cost? What do I have? Where is it? PEOPLE What value does it provide the business? What is the current status? PROCESSES Am I compliant? Taking Control of your IT Assets helps: Invoice reconciled? REDUCE COST Avoid software over-purchases and financial impact of failed license compliance audits, while maximizing lifetime productive value of IT assets MANAGE RISK Mitigate compliance risk IMPROVE SERVICE IMPROVE SERVICE Ensure IT assets deliver most optimal service to the business. Align IT with the business. Who is the vendor? How is it used? Who owns it? Who is using it? How is it configured? INFORMATION Enterprises that begin an IT asset management program experience up to a 30% reduction in costs the first year... and continue savings of 5-10% for the next 5 years Gartner 5

6 IT Asset Business Priorities Visibility and Control over Assets and their Impact to the Business Reduce TCO of IT Assets, understand service use and allocate cost Total Cost of Ownership Business Services Costs Contracts Costs Asset Costs Looking at cost effectiveness of your software dollars spent Accurate Inventory Financial SW Contracts Vendor Audits Software Asset IT Asset Audit Readiness SW License License Cost Asset Lifecycle Internal Audits Licensing is complex, managing it is difficult IT Asset IT Asset Purchasing Vendor Contracts Leases Hardware Asset Warrantees Maintenance Service Agreements Stock Levels Disposal IT Asset Lifecycle Issues & Transfers Software Asset Software License Visibility and Control of all IT Assets through their lifecycle 6

7 IT Asset Lifecycle Improve Visibility and Control of all IT Assets through their lifecycle Business Need: Improve visibility and control of all IT assets through their lifecycle Obtain accurate asset data to enable appropriate and timely action across the business Business Drivers: Streamline purchasing and contract management Improve planning capability Improve asset utilization by extending it s life Improve employee/customer service Optimize energy efficiency of assets Business Value Delivered: Financial Main Questions: Software Asset IT Asset Audit Readiness Do I know what assets I own? Where are they located? Are we tracking IMAC s? Are assets being maintained and is maintenance being done properly? Am I abiding by corporate and governmental procedures and standards? Ex (disposal) Asset Lifecycle Reduce IT asset cost through visibility and control Increase time-to-value with ITAM best practices Maximize lifetime productive value of assets Improve efficiency through role drive UI and workflow Better IT service that meets increasing business demand Technology: (Centralized system) Asset for IT 7

8 Asset for IT System to manage the IT Asset Lifecycle Visibility and Control over Assets and their Impact to the Business The asset lifecycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement. Plan Acquire Deploy Maintain Retire (Configuration Item Lifecycle) IT Assets in Operational or Productive Use Align IT to corporate strategy Plan technology for new initiatives Plan technology refresh Plan for asset purchase or lease Negotiate vendor contracts Check inventory and plan for asset reuse Determine asset reliability Support IT budgeting Negotiate agreements to maximize value Manage contracts with vendors Procurement Approvals of PRs and POs Receive assets Validate invoices Manage hardware leases Line of Business support Processes to ensure standardize committed ROI Creation of assets via procurement, inventory or vendor data Asset assignment Asset tracking Notification of asset receipt to end user Built-in tools to add asset attributes based on Asset Type Utilize Service Desk to create deployment service tickets Implement support infrastructure and process to enhance productivity and satisfaction Standard Install, Move, Add, Change (IMAC) Asset reconciliation Risk assessment Software license compliance Govern changes & control configurations Track warranty and contract renewals Provide for orderly disposition of assets: disposed, auctioned, donated and employee purchase Manage end of life Track end of life options Adhere to regulatory requirements Manage disposed assets Provide finance with accurate end of life data 8

9 Software Asset & Audit Readiness Reduce IT costs by rationalizing the software portfolio, tracking software and hardware assets, and managing software costs Business Need: Get a grip on: Purchased software contracts, lease and maintenance agreements Understand licenses and their relationship to contracts Accurate information about deployed software inventory, software usage and associated hardware environment in both distributed and mainframe environments Business Drivers: Centralized management of all contracts, licenses and inventory for all vendors One solution for all vendors, contract and license types Identification, redistribute or cancel licenses of no and low use software Reduce business risk due to vendor-specific software audits & support requirements of internal audits Strong vendor contract negotiation leverage Leverage new technologies without increasing business expense or risk (multi-core processors, virtual machines, cloud computing) Comply with Sarbanes-Oxley Act Section 404, ISO/IEC Business Value Delivered: Software Cost ; reduce software budget Mitigate audit risk & Cost avoidance of unplanned license compliance penalties Reduce costs to conduct internal / vendor audits Financial Main Questions: Software Asset IT Asset Audit Readiness Asset Lifecycle What am I entitled to? What s deployed in my environment? Am I over or under purchased? Am I using the software that I have deployed? Are my contracts and purchase agreements efficient? When do my leases, warrantees and support agreements expire? Technology: (Centralized system) Asset for IT Discovery & Inventory tools: Asset Discovery (for Distributed) Asset Discovery (for zos) 9

10 Centralized Asset for IT System One-stop-shop to manage assets and all its related information HW, SW Licenses, Contracts, Procurement, Inventory, etc Contract (Record and manage all contracts for SW, Leases, Warranties, Maintenance) License (Record licenses entitlements, supporting multiple license metrics and report on audits) Asset (Track all IT assets, locations and changes, and reconciliation/audit deployed versus authorized/entitle) Procurement & Inventory Enterprise Applications Asset for IT System (IT Asset Lifecycle + full Software Asset (Sw License Mgmt) Discovery Services Procurement Contracts Human Resources Finance Other Sources Authorized Assets Rules Based Reconciliation Reporting & Analysis Hardware Discovered Assets Integration Asset Discovery (for Distributed) Asset Discovery (for zos) Plan Acquire Deploy IT Asset Mgmt Maintain Retire Software Other 10

11 Easy Customizable Interface (role based) Real-time Key Performance Indicators based dashboards Configurable graphical representation Tools offers to application designer WYSIWYG and Workflow Designers and Extensible database and Reporting 11

12 Asset Discovery Tool for Distributed Asset Discovery Tool for distributed platforms (Windows, AIX, HP, Sun, Linux, zlinux) that helps maintain an up-to-date inventory of installed distributed software and hardware as well as software use data when required. Software Discovery needs to be designed specifically for the complexity of distributed environment Virtualization technologies like VMware Different partitioning technologies New chip technologies multi-core processors : generated appear creative metrics like IBM PVU Need to report on sub-capacity Handles exclusion for special circumstances Shared file system support Products bundles Needs Hardware information & Software Discovery and Identification Share the Software Catalog with the Asset for IT System (KB collection of information about software products, their components, pricing dependencies and hierarchy between them and the means to discover them) & tools for building content locally Integration with the Asset for IT System for license management 12

13 Concept: Sub-Capacity Overview Cores to be licensed: 1 IFL (Integrated Facility for Linux) processor or 1 CP (Central Processor/General Purpose Processor) = 1 Processor Core Full Capacity Sub-Capacity MQ WAS MQ WAS MQ WAS MQ WAS Linux 1 Linux 2 Linux 3 Linux 1 Linux 2 Linux z/vm Linux z/vm Linux Server with 8 IFLs WAS - License for 8 engines MQ License for 8 engines Server with 8 IFLs WAS - License for 4 engines MQ License for 5 engines (Customer is only using SW) 13

14 14

15 Bundle support Software products are often made of multiple, interoperating components, possibly installed on different systems A bundle is composed by multiple components, which may also be purchased as part of other products Information on components of bundle and their pricing dependencies needs to be available and open for its definition 15

16 16

17 Asset Discovery Tool for Mainframe z/os is different from Distributed, so a specialized tool is needed MACHINE1 MACHINE2 LPAR1 LPAR2 LPAR3 LPAR4 ZOS1 ZOS2 SYSPLEX1 ZOS3 ZOS4 DASD1 Datasets / Modules DASD2 Datasets / Modules No z/os registry Products are shared by many users / business units (so inspecting license versus deployment is not sufficient) Products can be installed on one z/os image and used from others z/os products normally have numerous modules that can be used independently i.e. not sufficient to just discover / monitor the main product module Large sites have over 6 million modules - IBM products, ISV products and customer applications 17

18 Asset Discovery Tool for Mainframe To help with the tasks to controlling z/os Software Charges Asset Discovery Tool for mainframe platform provides discovery, monitoring and reporting to understand z/os product and product usage trends & details. Reports on where (systems, datasets) products are deployed and who (jobs/userid) is using them Detect products that are no longer being used and can be dropped Detect opportunities for product consolidation (versions, product machine/system coverage ) Sub-capacity license optimization Reduce unexpected outages - Product migrations made easier & cleaner having the information that shows who (userid, job name, account code) is the products and from where (datasets, LPARs) In order to do this, you need to be able to inspect product usage details! Integration with the Asset for IT System for license management 18

19 Product Usage Details Which products are installed Vendors, Product Titles, Features, Modules Versions, Releases, Maintenance levels PID, S&S PID, Entitlement ID Where the products are installed & used Regions, Machines, LPARs, SMF ID, Storage Volumes, Datasets Who is using the products Job names, Users, Account Codes When the products are being used Monthly periods What products can potentially be consolidated Trend graphs with drill down to show who is using the product 19

20 Shows what Product Versions are installed 20

21 Product Usage Trend reports highlight products that can potentially be dropped / consolidated. Drill down to see who is using the product Chart has a logarithmic scale so trends from multiple metrics can be shown together Need ongoing usage monitoring to detect trends 21

22 22

23 Centralized Asset for IT System License & Audit perspective: Provides a single platform to manage software license entitlements Different license metrics support like Install/Seats, Points, Processors & Cores, Processor Value Unit, MSU, etc Manage Core Multiplier Groups View all the deployed installed software instances collected by all the discovery services tools, consolidated. 23

24 24

25 25

26 26

27 27

28 IBM Solution for IT Asset IBM IT Asset Solution portfolio: Centralized IT Asset System: Tivoli Asset for IT Asset Discovery & Inventory Tivoli Asset Discovery for z/os Tivoli Asset Discovery for distributed 28

29 Hindi Russian Traditional Chinese Thank You English Korean Gracias Spanish Obrigado Brazilian Portuguese Arabic Grazie Italian Simplified Chinese Danke German Merci French Tamil Japanese Thai 29