IBM Enterprise Content Management in 2015

Transcription

1 IBM Enterprise Content Management IBM Enterprise Content Management in 2015 Rich Howarth Vice President, ECM Products and Strategy "2014"IBM"Corpora/on""

2 Please Note IBM s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here IBM Corporation 2

3 Data, Cloud and Engagement Enterprise Content Management Integrates data, cloud and systems of engagement for growth and profitability 2014 IBM Corporation 3

4 Enterprises are balancing three key imperatives Around'the'world,'the'focus'remains'on'produc5vity'/'cost'savings,'while'they' pivot'to'become'more'customer'centric ' Productivity Customer Centricity Security Yet security and compliance remain essential 2014 IBM Corporation 4

5 Business content is central to your business Successful companies recognize business content is key to enabling productivity and customer centricity and that it must be secured and protected Customer Centricity Productivity 70% of all employment in modern economies are in service industries - McKinsey Global Institute 13% revenue boost for companies focused on customer engagement - PeopleMetrics Security Data breaches are up 27.5 % in Identity Theft Resource Center 2014 IBM Corporation 5

6 How do you think this story will end? Thank you for calling Woodbridge, Mr. Emerson. How can I help you? Help! My dishwasher broke and I have 50 people coming to my family reunion this Saturday! Oh dear. It looks like your warrantee expired yesterday IBM Corporation 6

7 Which outcome would you prefer? 2014 IBM Corporation 7

8 IBM Smarter Content Solutions Smarter Content, Smarter People Best practices to put business content to work to realize new value Capture Protect Activate Analyze Engage 2014 IBM Corporation 8

9 IBM ECM provides a complete solution Capture Protect Activate Analyze Engage Reduce paper handling and shipping Reduce risk by eliminating what you don t need Use content across business systems Reveal insight hidden in content Connect people, content, analytics and process into Systems of Insight Extract valuable business data from content Guard against fraud, comply with regulations Eliminate silos between departments Improve business decisions Streamline collaboration with hybrid cloud Push capture to the edge of the enterprise Govern content throughout its lifecycle Increased productivity of teams Improve performance of people and systems Mobile access to business content 2014 IBM Corporation 9

10 Gartner Enterprise Content Management MQ IBM is the clear market leader A growing opportunity for IBM lies in building smarter ECM infrastructures. These industry initiatives span enterprises and ecosystems. Source: Gartner, Magic Quadrant for Enterprise Content Management, September IBM Corporation 10

11 Gartner Advanced Case Management MQ IBM is a leader in Advanced Case Management Partners have also built extensive vertical and horizontal business domain solutions on top of ICM. Source: Gartner, Magic Quadrant for BPM-Platform-Based Case Management Frameworks, March IBM Corporation 11

12 Moving ECM from the back office to everyone IBM Design Delivering great experiences that work together, work the same, work for me 2014 IBM Corporation 12

13 IBM Content Navigator IBM Content Navigator UI: Modern HTML 5 client for FileNet, CM8 and CM OnDemand (Image Services soon) Supports non-ibm CMIS repositories EDS (external data services) Enterprise search / facets Supports file sync to/from mobile and desktop with FileNet IBM Content Navigator Framework: Visual component toolkit Extend Navigator out of the box interface Quickly build & integrate custom apps / UIs Consistent design across IBM products Mobile and Office: Worklight support Microsoft Office integration for FileNet and IBM CM8 repositories 2014 IBM Corporation 13

14 Content Navigator provides a consistent experience Content Navigator provides a consistent experience across CM OnDemand and FileNet Business users can create federated searches across both repositories The Content Navigator toolkit enables applications to be built in a common way CMOD FileNet & CM IBM Corporation 14

15 IBM Content Navigator one user experience Activate Analyze Protect Engage Capture 2014 IBM Corporation 15

16 Activate and engage with IBM Case Manager Smarter Content, Smarter People To the right person, at the right place, at the right time Manage& Control"your"case"content"by" making"it"accessible,"editable" and"manageable"from"anywhere." Maintain& Ensure"your"cases"are"up7to7date" for"all"team"members,"track" progress"and"govern"content"in"a" trusted"space." Move&Forward& Keep"your"cases"moving"from" ini/a/on"to"comple/on,"improve" customer"sa/sfac/on"and"lead" the"pack." 2014 IBM Corporation 16

17 Every company has many potential case applications 0% 10% 20% 30% 40% 50% Project management Contract or bid management Help desk Incident management and reporting Claims management Lawsuits Customer dispute resolution Planning approvals, construction Quality investigations Member or customer enrollment Benefits entitlement Freedom of information requests Fraud investigation Loan origination and review Social services administration Healthcare and patient management Crime solving Other 2014 IBM Corporation 17

18 Case Manager supports OnDemand content IBM Repositories CMIS Repositories Activate Content Anywhere Supporting the creation of case solutions where individual cases can include documents that reside in external repositories including FileNet, CMOD, CM8, and others via CMIS 2014 IBM Corporation 18

19 Datacap capture content from anywhere Single integrated platform for intelligent imaging and capture! Ensure the right information is captured, activated and accessible while unnecessary data is promptly disposed! Leverage the volume, velocity and variety of internal and external information in context for new, deeper insights! Eliminate printing and deliver fast access to statements and reports online to millions of users Only IBM offers an enterprise-class capture and imaging platform as part of a comprehensive enterprise content management foundation Capture Fully exploit all sources of data and content for insight 2014 IBM Corporation 19

20 Datacap supports many input channels High Speed Scanner Mobile Multi Functional Device (MFD) Fax Server Datacap & Attachment Network Folder Web Client & Desktop Scanner 2014 IBM Corporation 20

21 Content Manager OnDemand 9.5 Unified Report Distribution Facility XML Indexing and Archival Enhanced Content Navigator Support Operational Improvements RDF and ODF converged New APIs for Managing Individual Documents More Languages 2014 IBM Corporation 21

22 Managed Cloud Offerings IBM Case Manager Giving your employees and customers case solutions delivery in a shared services model accessible anywhere and everywhere IBM CM OnDemand For high volume, high value access and delivery of static content to any audience Managed services Monthly pricing Flexible customization 2014 IBM Corporation 22

23 Why is OnDemand unique? Reliability and Manageability Unmatched Scalability and Performance Easy to access and integrate ROI 2014 IBM Corporation 23

24 2014 IBM Corporation 24