PI1M FORUM 2015 Telecentre Best Practices 22 23 October 2015 Negeri Sembilan
TELECENTRE BEST PRACTICE Empowering PI1M Managers & Communities through 5 10 SINGLE SIGN ON INTEGRATED SYSTEM 72 4 8 12 4 B e s t p r a c t i c e Commercial/professional procedures or working methods that are accepted or prescribed as being correct or most effective. 1
SINGLE SIGN ON INTEGRATED SYSTEM Building smarter communities driven by Intelligence & Integration & Innovation Membership Administration Interaction through Forum Training & Community Events Entrepreneurship SINGLE SIGN ON INTEGRATED SYSTEM Reporting Inter-PI1M Communication and networking PI1M operations are efficiently managed under a centralized web-based system. 2
Single Sign On Capabilities 1. Membership administration Users are able to pre-register as a PI1M member through PI1M Microsite celcom1cbc.com by clicking Daftar and view PI1M portal and activities. Once the new member pays the registration fee at any PI1M centers he/she is able to access to more portal features and update member profile. PI1M managers can monitor each member profile and activities and generate data for analysis and reporting. 3
Single Sign On Integrated System: Gives more privileges to members Public view: Latest News Common Info Activity Schedule Gallery Member gets to view and access more features: Personal profile and history Full calendar of event and training. RSVP to attend training/event. Training status and attendees. Members Directory Blog Latest News Forum & Comment Content of other PI1Ms Full Gallery 4
Single Sign On Integrated System: Allows members to provide more profile information Users can update: common personal information additional input social media personal website e-commerce link and more personal information to share with other PI1M members. 5
Sample of member profiles: 6
Single Sign On Integrated System: Enables managers to access a centralized member database Ensure each registered member is entitled to membership benefits at any PI1M managed by Celcom. 7
Single Sign On Capabilities 2.Training and community event management Benefits for PI1M Managers: Can broadcast schedules of upcoming event and training. Can monitor training registration 8
Single Sign On Capabilities 2. Training and community event management Benefits for members: Can view full calendar training i.e. past and future trainings. Can register through RSVP feature. 9
Single Sign On Capabilities 2. Training and community event management Benefits for members: Can view other members who have registered for a particular training past/future. 10
Single Sign On Capabilities 3. Entrepreneurship Opportunity for members to promote their products and services a platform to become an entrepreneur. Advertisement of products and services throughout all PI1Ms managed by Celcom. Total members: 75,000 (as at 30 Sep 2015) PI1M serves as a point of sales. 11
Products which are advertised on member s profile page can be physically displayed at PI1M 12
Single Sign On Capabilities 4. Interaction through Forum Members can open new topic on forum. Each forum member can view profile of the other members in the forum. Member can view his/her forum activity history. Chats in forums are monitored by PI1M manager. 13
Single Sign On Integrated System: Enables more interaction with PI1M manager and other community members 14
Single Sign On Capabilities 5. Reporting System (Manager s Portal) PI1M managers can easily generate report for submission to MCMC: Activity Report Success Story Membership Statistic Only requires one-time input. 15
Single Sign On Integrated System: Generate report through PI1M Microsite PI1M operations management (HQ) are able to generate all PI1M activities report based on PI1M managers input through blog. Membership statistics can be extracted from PI1M Microsite 16
Single Sign On Capabilities 6. Inter-PI1M Communication and Networking (Manager s Portal) PI1M Managers Portal is moderated by HQ to create an internal communication and networking environment. Broadcast information to all PI1M staff about PI1M operations. Moderate competition and activities among PI1M managers in order to encourage them to fully utilize the system. An efficient mechanism for all PI1M managers to discuss and share ideas. 17
Single Sign On Integrated System: Allows for more interactions among PI1M Managers Joint initiatives among 4 PI1M in Sarawak: Kg Muhibbah, Rumah Benjamin, Nanga Tada and Pekan Kanowit Date: 17 Sep 2015 Program: Hari Malaysia Benefits: - Cost sharing - Attract more crowd - Save resources 18
Single Sign On Integrated System: Organize competition and webinar for PI1M managers 19
Empowering PI1M Managers & Communities through SINGLE SIGN ON INTEGRATED SYSTEM 1. Internal process efficiency Can manage 230 staffs efficiently. Can manage 75,000 members efficiently. Each Pi1M can effectively manage 48 hours of training per month. 2. Operating cost effectiveness Cost savings on printing, logistics, phone calls. 3. Standardize reporting Reduce paper work for PI1M managers. Have more time for engaging community. 4. Real time input Eliminate redundant data entry. Reduce human error. 5. Bigger advertisement exposure Would-be entrepreneurs get free advertisement through Member Profile page, Blog and slide banners. 20
Single Sign On Integrated System: Supports 6 pillars Members and PI1M managers are empowered to become change agent through anytime/anywhere access to information and training Change Agent 1 Single Sign On Integrated Systems acts as a platform for repository of knowledge/content. Members/PI1M managers/public can see success stories and lessons learned of PI1M/entrepreneurs/individuals Repository Center 2 Single Sign On Integrated System serves as a go-to virtual center for creativity and innovation where community can find more opportunities, convene online, share knowledge Center for Creativity & Innovation 3 21
Single Sign On Integrated System: Supports all 6 pillars Single Sign On Integrated System offers a virtual collaborative center, enabling members, PI1M managers and the community to interact more effectively. Collaborative Center 4 More features can be added to the Single Sign On Integrated System to make it function as an online biz hub supporting e-commerce, and providing links to e-government applications etc. Center for Business 5 Single Sign On Integrated System complements PI1M s function as a centre for lifelong learning because it is capable of making PI1M a learning-institution in itself. Learning Center 6 22
Thank You Best Wishes