Welcome to Empower Software AG. All rights reserved.

Transcription

1 Welcome to Empower 2014 Software AG. All rights reserved.

2 Objectives Introduction to Software AG s support tools Empower Empower is our customer self-service portal for obtaining product information, searching Knowledge Center articles, troubleshooting issues, and creating Support Incidents. Brainstorm Brainstorm is feature request portal for suggesting product improvements, sharing feedback on existing feature requests, and tracking your requests. Communities & Community Forums The TECHcommunity features tutorials, code samples, forums, and quarterly tips and tricks newsletter. 2

3 Table of Contents Empower Registering for Empower Global Search, powered by Google Knowledge Center Search Update Manager Knowledge Center Subscriptions Product Version Availability Page Secure FTP Options for Sending Diagnostic Info Download Products Brainstorm Logging into Brainstorm Requesting Access to Brainstorm New Brainstorm New Brainstorm Feature Request 3 December 9,

4 Table of Contents (continued) Brainstorm New Feature Request Full Text Search Like and Watch a Feature Request Communities & Community Forums Registering for the Communities and Community Forums Product Communities (e.g. webmethods, CentraSite) Discussion Forums Forum Subscriptions Empower News & Announcements Forum Social Network Integration TECHniques Newsletter Registration - Summary 4 December 9,

5 Empower Software 2014 AG. Software All rights AG. reserved. All rights For reserved. internal For use internal only use only May 9-13, 2011 Software AG User Group 5

6 Registering for Empower Register from or via the Request an Account link on September 2014 Software AG - Get There Faster 6

7 Welcome to Empower! Login with your credentials View Announcements Navigate via the left navigation bar, top menu, or any of the feature boxes See the FAQ if you have any issues, and for a list of supported browsers 7

8 Global Search, powered by Google Use the Global site search, at the top right corner of most pages, to find what you re looking for. Knowledge Center Fixes Early Warnings Technical Papers Knowledge Base articles Your Company s Incidents (restricted to users from your organization) Product Documentation Feature Requests in Brainstorm Most content from the Communities & Forums 8

9 Global Search Example 9

10 The Knowledge Center contains Knowledge Base Articles, Fixes, and Critical Alerts/Early Warnings for your Software AG products 10

11 Knowledge Center Search Utilize the Knowledge Center Search to find KB Articles and your company s Incidents Search for Knowledge Base Articles and your company s Incidents in the Empower Knowledge Center, without having to go into eservice Apply AND/OR and wildcard search logic 11

12 Example KB Article in the Knowledge Center 12

13 View Product Documentation 13

14 View Fixes in the Product Fixes area individually or in sets. 14

15 Update Manager Fixes for most products can be installed via Update Manager Update Manager is downloadable via the Software AG Installer Update Manager simplifies fix installations and alerts you to any fix dependencies 15

16 Early Warnings (also known as Critical Alerts) inform you of any issue for which we recommend your immediate attention. We recommend subscribing to receive these alerts via . 16

17 Subscribe to receive Knowledge Center notifications for your products via 17

18 Knowledge Center Subscriptions Notifications include Details, Description & link to Article 18

19 Visit the Products section for Product Downloads, Documentation, Product Availability information, and to submit Feature Requests, among other things 19

20 Product Version Availability Page If you want to know how long your products will be supported and when they will enter each support phase, the new and improved Product Version Availability page is the place to go. 2. Refine the list 1. View product version availability information 3. View All Data on One Page for Printing 20 May 9-13, 2011 Software AG User Group 20

21 Product Version Availability Page Download Product Version Availability information for offline use Milestone dates within a year are highlighted in Yellow. Milestone dates in the past are highlighted in Red. 21 May 9-13, 2011 Software AG User Group 21

22 In the Contact Support section, use the Directory to find the nearest support center Use eservice to create and update Support Incidents 22

23 Administer your account & subscriptions in the Preferences section Submit product Feature/Enhancement requests 23

24 The General Support Info section provides support information, guides & policies, and answers to common questions We have an escalation process you can follow if your Incident requires more attention Follow these instructions for sending larger attachments to Software AG Global Support 24

25 Connect with the Software AG community September 2014 Software AG - Get There Faster 25

26 Secure FTP Options for Sending Diagnostic Info Securely transfer your diagnostic information to Software AG Global Support. See the Diagnostic Info page for details & FTP server credentials: 26

27 Download Products 27

28 Brainstorm Software 2014 AG. Software All rights AG. reserved. All rights For reserved. internal For use internal only use only May 9-13, 2011 Software AG User Group 28

29 Logging in to Brainstorm 1. Log in to Empower. 4. Click on Launch Brainstorm Now to access Brainstorm 2. Click on Products & Documentation 3. Go to Feature Requests in Brainstorm 5. Click on the link if you have issues logging into the new Brainstorm or need access. 29

30 Requesting Access to Brainstorm To request access to Brainstorm, send an to 26 September 2014 Software AG - Get There Faster 30 30

31 New Brainstorm Click on the Feature Requests tab to create, edit and view Feature Requests. 31

32 New Brainstorm Feature Request Out of the box reports provided for Most Recent and Most Popular Feature Requests Create New Feature Request by clicking on New Feature Request button 32

33 New Feature Request Enter the complete description when creating new Feature requests 33

34 Add attachments to a feature request after creating it Click on Add File to add an attachment to the feature request 34

35 Full text Search 35

36 Add a Comment to a Feature Request 36

37 Delete a comment 37

38 Like and Watch a Feature Request 38

39 Send your enquiries or feedback on Brainstorm to: 39

40 Communities & Community Forums Software 2014 AG. Software All rights AG. reserved. All rights For reserved. internal For use internal only use only May 9-13, 2011 Software AG User Group 40

41 Registering for the Communities and Community Forums Click the Registration link on and complete the form September 2014 Software AG - Get There Faster 41

42 Product Communities (e.g. webmethods, CentraSite) News updates Latest forum posts viewable inside web page Resources Articles, Code Samples, Demos, Documentation, Downloads, Webinars, Newsletters, Tutorials Share content to social networking & bookmarking websites 42

43 Discussion Forums 100+ discussion forums List of most discussed and popular topics RSS updates & notifications Sharing content to social networking & bookmarking websites 43

44 Forum Subscriptions Subscribe to daily, weekly, or monthly forum digests for any forum via the Digests link. 44

45 Empower News & Announcements Forum Subscribe to Empower updates in the Empower News & Announcements forum. 45 May 9-13, 2011 Software AG User Group 45

46 Empower News & Announcements Forum To subscribe, sign in to the Software AG TECHcommunity Discussion Forums with your Software AG VIP Pass credentials, or register for them (it's free)! Sign-in: Register: Then, go to the Digests / New subscriptions page, check "Empower News & Announcements" in the "Send digests for these forums" area, and click the "Make Digest Changes" button. Digests: View the Forum & Subscribe Today 46 May 9-13, 2011 Software AG User Group 46

47 Social Network Integration Extend their reach Share your knowledge Bring others into the Community 47

48 TECHniques Newsletter Quarterly updates We welcome contributions! 48

49 Registration - Summary Site Communities & Community Forums Empower Brainstorm How to Register Registration link on or the Request an Account link on Products -> Feature Requests in Brainstorm You should automatically be granted access to Brainstorm within a few days of Empower registration. If Brainstorm does not launch, [email protected] to request access. 26 September 2014 Software AG - Get There Faster 49 49

50 No System is perfect. 50 May 9-13, 2011 Software AG User Group 50

51 Therefore please provide your Feedback about Empower via eservice Authorized Technical Contacts can provide feedback on Empower by submitting a Support Incident in eservice under the product Empower / eservice (EMP) 51 May 9-13, 2011 Software AG User Group 51

52 or via the Customer Satisfaction Survey 52 May 9-13, 2011 Software AG User Group 52

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