The Complete Network Service Guide

Complete Network Services Logo White 0C 0M 0Y 0K The Complete Network Service Guide Complete Network Services Logo CMYK 40C 100M 0Y 28K 5C 0M 0Y 45K Carrington Business Park, Manchester Road Carrington, Manchester M31 4DD t: O844 2094512 f: 0844 2094513 www.cns-north.co.uk

Company Overview We offer a Complete Network Service that includes the full spectrum of business communications services. From unified communications, infrastructure, data centre and networking to virtualisation and IT services. We assure end-to-end quality communications, regardless of the technical and business requirements. Complete Solutions Our portfolio of communications services. Complete Infrastructure Our structured cabling and blown fibre division. Who are CNS? Complete Network Services Ltd was formed in 2005 by a team of former Mitel Networks senior support engineers. CNS has experienced exponential growth since incorporation. CNS Ltd is privately held and is owned 100% by the employees of the company; the company is well funded, debt free and profitable. CNS has offices located in Manchester and Lancashire. We provide full nationwide cover for our diverse customer base, and our supply chain partners are ideally located across the UK. Who do we work with? Complete Connectivity Our range of wide-area network solutions. CNS has a number of large major accounts across a range of vertical markets including major hospitals, financial, legal, councils and service organisations. Complete Confidence Our professional services. Our Partners silver reseller partner Complete Care Our managed services and maintenance contracts services.

Complete Solutions Complete Infrastructure Complete Solutions is our portfolio of communications services. These include generic unified communications, contact centres, data centre, cloud based services, data networking and virtualisation. Complete Infrastructure is our structured cabling, traditional and blown fibre division. Wireless Unified Communications Business communications platforms supplied by CNS provide extensive communication features, robust call control and support for a wide range of innovative desktop devices and applications. We can provide presence, visual voice mail, conferencing, desktop and application sharing, private and public chat and more. Whether you require a single access point, integration into an existing network or a complete Wi-Fi network our trained Wi-Fi engineers will be able to advise and implement a Wi-Fi solution that suits your requirement. Structured Cabling CNS are specialists in the installation and implementation of Category 5e, 6, 6a & 7 Structured Cabling Systems. We re enjoying using our Mitels Micollab. It makes being agile simple. Thanks to the guys at CNS-North for the great job they did building and rolling out the solution. Martin Stroud ICT Manager Copeland Borough Council. Contact Centre Optimise call centre operations with real-time and historic reporting, sophisticated call routing, customer self-service tools and support for multi-media communication, including email, web chat and social media. Cloud Based Services CNS provided systems can easily accommodate your changing needs and preferences over time, meaning you can move freely among public, private and hybrid cloud models for your communications architectures. Virtualisation We provide virtualised Unified Communications and Collaboration (UCC) solutions for the data centre and the desktop that drive cost savings, simplify IT management and enhance security and business continuity. Voice Cabling In addition to our Fibre and data cabling services, CNS engineers are also BT trained to work on legacy telecom cabling infrastructures. Your Cabling engineers who, despite the setbacks (which were no fault of theirs), did a brilliant job and made sure they did as much as possible to ensure the job could be completed this visit. The cabling engineer today was extremely patient and had some pretty foul weather to contend with and despite that completed the install. Both sets of cabling engineers were very professional and did a nice tidy job and managed to keep our facilities manager happy with the right health and safety procedures. Please send my thanks. Martin Stroud Copeland Borough Council Fibre Optic Cabling Why UC is growing so fast? The unified communications (UC) market is expanding at a compound annual growth of 16%, according to Transparency Market Research. Revenue is expected to grow from $22.8 billion in 2011 to $61.9 billion in 2018. $61.9 billion $22.8 billion 2018 2011 What s Driving UC Growth 55% Reduced travel expenses 53% 50% 46% Savings on conferencing services User productivity gains in the office User productivity gains while mobile Percentage of companies citing each benefit as a factor in their ROI calculation Source: 2013 Unified Communications Plans and Priorities: Webtorials State-of-the-Market Report Fibre optics are installed to achieve high transmission rates over longer distances, forming the main arteries of the network. Whether you need multi-mode band connections or a longer distance, critical single mode connection between buildings, we can install all routes and services for containment and accesses to ensure complete reliability. Blown Fibre Air-blown fibre is a method of installing fibre optic cables that relies on the flow of compressed air, easing the fibre all the way to its destination. CNS can inform and advise on how Blown Fibre can benefit your business. Wireless Blown Fibre Structured Cabling Fibre Optic Voice Cabling

Complete Connectivity Complete Confidence CNS have proven themselves to be highly professional, knowledgeable and a pleasure to work with. In the hours immediately following migrating to the new phone system, the availability and attitude of the CNS engineer working with us was outstanding. Lynn Moseley Facilities Manager Broadband Leased Lines/ Ethernet Complete Connectivity is our range of wide-area networking solutions. This might be linking your business to the Internet or PSTN via a range of connection types, or might be a complex multi-site UK wide private network, or a hybrid of both. Broadband CNS can accelerate your business internet and give you the freedom to enjoy uncapped, uninterrupted and unrestricted broadband. SIP Trunks Compared to ISDN our SIP trunking service is less costly per channel, more resilient, has a lead time of days and offers substantial further savings on outbound call charges. MPLS/IP-VPN Our MPLS / IP-VPN solution offers a secure, reliable and cost effective way to connect your offices, remote workers and partners. Leased Lines/Ethernet Leased Lines and Ethernet provide your business with guaranteed symmetrical connectivity, reinforced by a premium 100% availability Service Level Agreement honoured by Service Credits. How it works Your premises IP PBX Ethernet or fibre connection Gamma SIP Trunks Your equipment Access Gamma service / network Public phone network With Complete Confidence CNS pride ourselves on our high level of excellence within our professional services team. We have the full complement of the right people that are needed to gather customer requirements, plan the project, implement successfully then provide a full managed service going forward. Consultancy We have technical consultants with substantial experience within the communications arena. Our consultants can provide best practise advice, produce or validate detailed design documentation and help with producing (or responding to) PQQ / ITT documentation. Project Management CNS has broad experience in successfully delivering projects with a range of sizes over a multitude of technologies. We have resource that our partners use that can help them with their own implementations, which manage all aspects of project delivery. This includes deciding time scales, risk analysis, contingency planning, resource management and detailed documentation of all of the above. BLM chose CNS as their new Mitel supplier last spring. CNS were duly engaged to undertake maintenance on the BLM estate of Mitel Telephone systems. Ted Sherratt, the BLM Voice Systems Analyst, commented. CNS stood out from the pack in terms of their technical capabilities and general understanding of the Mitel product set. Recent projects involving CNS and BLM have focused upon building a resilient Voice Network and providing business continuity in the event of a Disaster Recovery situation. In September 2014 an office relocation prompted a move to a virtualised platform over two datacentres with full MiCollab (Unified Communications) and over 100 SIP trunks, providing a significant cost saving on their legacy multi-site ISDN services. MPLS/ IP-VPN SIP TRUNKS Engineering At CNS, we have technical staff certified across all of our products. Not only do we provide technical installation services to our own customer base, we offer out our services to our partners to assist in their own projects, perhaps when they are of a more advanced nature. Installation Consultancy Project Management Site Surveys Engineering Testing and Certifying

Complete Care The Complete Service Diagram Complete Care, CNS provides managed services and maintenance contracts that provide a more pro-active solution. We have skilled staff in-house, contactable 24/7. We are based from our secure, fully manned Lancashire Network Operation Centre (NOC). At CNS we are different, because we provide exactly what you need us to provide: Complete Network Services! We cover all communications technologies, to ensure that we can adapt to any requirements or opportunities that our customers choose to put our way. CNS engineers are extremely approachable and they take the time to explain things properly and at a level that can be easily understood, unlike most other IT companies. Lisa Dixon Janet Dixon Town Planners. Maintenance Contracts CNS maintenance contracts offer you peace of mind and assurance that you have the experience and expertise of fully trained and accredited engineers on hand to resolve any problems that occur within your system. Managed Services A CNS Managed Service delivers all adds/moves/changes remotely or on-site, fault resolution, proactive monitoring of network availability, optimising performance/quality of service which the network is required to deliver. OFFICE WORKERS Mitel Handsets, UC client (Desktop/Mobile), Lync Integration FACTORY ENVIRONMENT Mitel Wireless Solutions (IP DECT, UC, 802.11 wireless) LAN Edge EDGE COMMS CABINET HP ProCurve LAN Switches, Wireless Access Points CNS CABLING SERVICES Cabling Division Private WAN (MPLS, Leased Line) Tier One Partners Blown and Traditional Fibre Connectivity Cat 5e, Cat 6, Cat 6a, Cat 7 Data Connectivity Traditional Voice Backbone Connectivity LAN Core PBX PBX UPS REMOTE CONTACT CENTRE Mitel Customer Interaction Solutions (Contact Centre) DPNSS VMWare SAN NAS DATA CENTRE HP ProCurve LAN / SAN Switches, VMWare, Server Hardware, Network Attached Storage CNS NETWORK OPERATIONS CENTRE Secure VPN Public Internet for cloud based CNS services. PSTN (ISDN, SIP) (Analogue Backup) HOME WORKER ROAD WARRIOR Maintenance Contracts Complete Network Services: Network Operations Centre Mitel Mobility Solutions (Mitel UCC / UCA), Our solutions are critical in many different types of enterprise; from Managed Services Health & Safety Health & Safety CNS takes the health, safety and welfare of its employees and clients very seriously, especially when working on clients sites. Every contract undertaken by us is reviewed and the best working practices determined along with an assessment of the risks associated with the work. manufacturing and service industry to healthcare and financial services. These range from small businesses to large corporations with many thousands of users over multiple locations. Each customer has different drivers from mobility of workforce, secure and available communications, agility to support growth or reducing operating costs. This diversity means that no two designs are the same. Therefore, we utilise a wide range of tools to provide the perfect, bespoke solution each and every time. Combining Unified Communications, networking, virtualisation, contact centre and structured cabling; then overlaying the professional services and managed services layers, means that there is no challenge CNS cannot rise to!

How CNS can help your business Business Growth Businesses want to be successful and growth is a fundamental aspect to achieve success. Businesses require communications solutions that are scalable by nature, whilst retaining performance and availability at the right price point. CNS are working with partners and customers who are experiencing exponential growth and providing a full suite of service offerings to ensure that all requirements are met, whether the growth is organic or sudden, such as business acquisition. Cost Efficiency The ability to achieve growth and competitive advantage is very much aided by driving cost efficiencies throughout the business. Lowering the cost of services is certainly one option, but maximum gain will come from using technological advances to implement new ways of working. For example: l Adopting mobile solutions to reduce office desk space requirements l Allowing employees to use their own smart devices at work to reduce the support burden l Consolidating suppliers of voice, data and infrastructure under one cost-effective, simple contract Competitive Advantage In this hugely competitive business environment, it is more imperative than ever that your organisation maximises every opportunity to gain advantage over the competition. This can be achieved in many ways, but fundamental to all of them is the ability for your employees, clients, partners and suppliers to interact with each other and to gain access to information in the most efficient and effective way possible. This one key factor can make the difference between success and failure. Operational Efficiency Efficiency goes way beyond reducing cost and is far more about being more productive with the resources which we have available. At CNS, we understand that each and every one of your employees has a vital role to play and we want to help you make each one of them as effective and productive as they can possibly be. For example, by enabling teams to work more closely together, or by making information more readily available to those that need it, from wherever they may be. By using the right communications technology, these operational efficiencies will be far easier to implement. Compliance Regulatory and legal requirements in any business environment can be extensive and potentially costly should they not be adhered to. In fact, compliance is often referred to as risk avoidance and includes planning for unplanned events, DR / BC, prevention of risk exposure. Examples include the Financial Sector (FSA, PCI-DSS, MiFid, SOX) and Public Sector.